Mercure Jakarta Cikini 4 stars

Yth. Bapak/Ibu Luqman A., Terima kasih telah meluangkan waktu untuk memberikan penilaian kepada kami. Kami sangat senang mengetahui bahwa Anda menikmati pengalaman menginap yang menyenangkan dan bahwa pengalaman Anda secara keseluruhan telah memenuhi harapan Anda. Dukungan Anda sangat berarti bagi kami dan memotivasi tim kami untuk terus memberikan layanan serta kenyamanan terbaik bagi seluruh tamu. Kami sangat menantikan kesempatan untuk menyambut Anda kembali dalam kunjungan yang menyenangkan di masa mendatang. Salam hangat, Veronica Guest Relation Officer

Dear Mr Steven P., Thank you very much for taking the time to share your feedback with us. We truly appreciate your comments and suggestions, as they help us improve our guests' experience. We’re glad to hear your suggestion about having a mini grocery store nearby. We agree that it would be a convenient addition for our guests, and we will certainly take your feedback into consideration for future improvements. We also sincerely apologize for the inconvenience caused by the low shower water pressure in the toilet. Thank you for bringing this to our attention. We understand how important a comfortable shower experience is, and we will inform our maintenance team to inspect and address the issue as soon as possible. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you again and provide you with an even better stay in the future. Best regards, Veronica Guest Relation Officer

Dear Mr/Mrs Kieran D., Thank you so much for your wonderful review and for choosing Mercure Cikini as your preferred place to stay whenever you visit Jakarta. We are delighted to hear that you enjoyed our service, food, comfortable rooms, and convenient location. It is especially rewarding to know that our hotel has become one of your favorite places in Jakarta and that you are looking forward to returning. Your kind words are truly appreciated and will be shared with our team, as they continuously strive to create memorable experiences for our guests. Thank you once again for your support. We look forward to welcoming you back to Mercure Cikini in the near future. Warm regards, Veronica Guest Relation Officer

Dear Mr/Mrs Lucia D., Thank you very much for your kind feedback. We are pleased to know that you had an overall good experience during your stay with us. Your satisfaction is very important to us, and we are glad that we were able to meet your expectations. We truly appreciate your support and trust in our hotel. It is always our aim to provide comfortable accommodation and pleasant service for every guest. We look forward to welcoming you back again in the near future and hope to serve you even better on your next visit. Warm Regards, Veronica Guest Relation Officer

Dear Mr. David A., Thank you very much for taking the time to share your detailed review following your recent stay with us. We are truly delighted to learn that you had such a positive experience and that our central location in Jakarta added convenience to your visit. It is wonderful to know that you found your room clean, spacious, and comfortable, and that our team members were able to make your stay even more enjoyable through their friendly and attentive service. Your kind recognition of our front desk and reception team is greatly appreciated. We are especially pleased to hear that Kevin, our Duty Manager, made a positive impression during your stay. We will certainly share your compliments with him and the rest of the team, as feedback like yours serves as a great source of encouragement and motivation for us to continue delivering exceptional service. We are also thrilled that you enjoyed our breakfast experience. Our culinary team works hard to provide a diverse selection of high-quality dishes that cater to different tastes, and it is rewarding to know that you appreciated both the Western and Indonesian offerings available during your stay. Furthermore, we are honored by your comparison with our sister property and grateful that you consider our hotel the better choice. Such a compliment means a great deal to us and reinforces our commitment to providing memorable experiences for all our guests. At the same time, thank you for bringing the issue regarding the mould in the shower to our attention. Please accept our sincere apologies for this shortcoming. This is certainly not the standard we strive to maintain, and we have shared your comments with our Housekeeping and Engineering teams to ensure the matter is addressed promptly and preventive measures are taken to avoid similar occurrences in the future. Once again, thank you for your valuable feedback, recommendation, and support. It was a pleasure to have you as our guest, and we sincerely look forward to welcoming you back on your next visit to Jakarta for an even more comfortable and enjoyable stay. Warm regards, Veronica Guest Relation Officer