Mercure Jakarta Cikini 4 stars

Customer review rating (ALL Rating) 4.6/5 871 reviews

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Mercure Jakarta Cikini - Image 1
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Jalan Cikini Raya No 66, Menteng - Jakarta Pusat, 10330 JAKARTA, Indonesia

Description

Hotel extras

  • 11 modern meeting rooms and 1 Ballroom with complete facilities

  • In room Spa & Massage service

  • Infinity Rooftop Swimming Pool & Fitness Center

  • Strategic location with easy access to city center and tourist attractions

  • Located in the heart of the city of Jakarta's and easy access to Sudirman, SCBD

Our accommodation(s)

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Hotel location

Mercure Jakarta Cikini

Jalan Cikini Raya No 66, Menteng - Jakarta Pusat
10330 JAKARTA
Indonesia

GPS:-6.194204, 106.839144

Telephone
Fax +62 21 3926800

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

DE'KAFE RESTAURANT

Our 4-star hotel in central Jakarta offers a wide variety of international and local culinary options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  871 reviews

Customer review rating 4.5/5

Rafa R. U. S. U. /. Families - Confirmed reviews ALL

good hotel with good service too, the people are all friendly and the rooms are clean and ok

Dear Mr./Mrs. Rafa r. u. s. u., Thank you for taking the time to share your rating with us. We are delighted to know that you had a pleasant stay and that overall your experience met your expectations. Your support means a lot to us, and it encourages our team to continue delivering the best possible service and comfort to all our guests. We truly look forward to welcoming you back again for another enjoyable stay in the near future. Best regards, Veronica Guest Relation Officer

Customer review rating 4.0/5

Yogesh M. Business - Confirmed reviews ALL

Stayed a week. Comfortable rooms. Great service and housekeeping. Only complaint they only had fried bananas for dessert every day 😀

Dear Mr./Mrs. Yogesh M., Thank you very much for choosing to stay with us for a full week and for taking the time to share your experience 😊 We are very pleased to know that you felt comfortable with the room we provided and were satisfied with the service, friendliness of our staff, and the cleanliness maintained by our housekeeping team. Positive reviews like yours are truly a great motivation for our entire team to continue delivering the best service to every guest. Nevertheless, we would also like to extend our sincerest apologies regarding the limited variety of desserts during your stay, especially as fried bananas were served every day 😀 We truly appreciate your valuable feedback, as it is an important reminder for us to continuously evaluate and improve our quality, particularly in offering a wider variety of food and dessert options to make our guests’ stay even more enjoyable. Once again, thank you for your trust and valuable feedback. We look forward to welcoming you again on your next visit and providing you with an even better and more memorable stay 😊 Best regards, Veronica Guest Relation Officer

Customer review rating 4.0/5

Yazid A. Couples - Confirmed reviews ALL

I was quite satisfied staying at this hotel. Few hiccups: Room card that needed to be calibrated a few times and food order at the restaurant that needed 45 minutes to prepare while the restaurant was empty.

Dear Mr/Mrs. Yazid A., Thank you for taking the time to share your experience during your stay at Mercure Jakarta Cikini. We are pleased to know that overall you were satisfied with your stay. At the same time, please accept our sincerest apologies for the inconveniences you experienced regarding the room key card that needed to be recalibrated several times, as well as the delay in your food order preparation at the restaurant. We truly understand how uncomfortable and disappointing this must have been, especially when the restaurant was not busy at the time. Please rest assured that your feedback has been shared with the related departments for further evaluation and improvement, as we continuously strive to provide a more seamless and efficient experience for all of our guests. We truly appreciate your valuable feedback, as it helps us improve our service and facilities. We hope to have another opportunity to welcome you back and provide you with a much better experience in the future. Best Regards, Veronica Guest Relation Officer

Customer review rating 5.0/5

Adrian C. Business - Confirmed reviews ALL

Great service from the staff

Dear Mr/Mrs. Adrian C., Thank you very much for taking the time to share your wonderful feedback and for staying with us. We are truly delighted to know that you found your stay very comfortable and that our staff were helpful and friendly throughout your visit. Providing warm, attentive, and genuine service is something we strive for every day, and it is very rewarding to hear that it made a positive difference to your experience. Your kind words will be shared with our team as encouragement to continue delivering excellent hospitality and maintaining the highest standards of guest service. We look forward to welcoming you back again in the near future for another comfortable and enjoyable stay. Best regards, Veronica Guest Relation Officer

Customer review rating 3.0/5

Ahmad Z. Business - Confirmed reviews ALL

Overall, I definitely enjoyed my stay at this hotel and was highly satisfied with the comfort it provided as me and our company is frequent guest here. However, I must point out a significant issue regarding the service, specifically the availability of an iron in the morning. As I was getting ready for the day, the staff informed me that no irons were available, forcing me to leave for work in unironed clothes after waiting almost for one hours whether any supply available. While the hotel's general quality is excellent, the availability of such basic amenities is crucial, especially for guests on business trips. I hope the management can evaluate and address this.

Dear Mr. Ahmad Z., Thank you very much for sharing your feedback regarding your recent stay at Mercure Jakarta Cikini. We are truly delighted to know that you enjoyed your stay and were satisfied with the comfort provided by our hotel. It is also an honor for us to have both you and your company as our frequent guests. Your continued trust and support mean a great deal to us. However, please accept our sincere apologies for the inconvenience you experienced regarding the unavailability of an iron during the morning. We fully understand how important this facility is, especially for our business travelers, and we deeply regret that this situation affected your preparation for work and caused you to leave without properly ironed clothes after such a long wait. Your feedback has been shared with the relevant department and management team for further evaluation and improvement to ensure better availability and service in the future. Thank you once again for your valuable feedback and understanding. We truly appreciate your comments as they help us improve our guest experience. We look forward to welcoming you back again for an even better stay. Warm regards, Alex Afriyadi Front Office Manager

Other web-users rate our hotel

  • 253 reviews 9.3/10 Location
  • 672 reviews 9/10 Room
  • 1,007 reviews 9.5/10 Service
  • 22 reviews 8.7/10 WiFi
  • 407 reviews 8.9/10 Cleanliness
  • 224 reviews 8.8/10 Breakfast
  • 205 reviews 9.3/10 Vibe
  • 156 reviews 7/10 Comfort

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