Mercure Jakarta Cikini 4 stars

Customer review rating (ALL Rating) 4.5/5 4,094 reviews

ALLSAFE approved hotel

Information message

Mercure Jakarta Cikini
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+ 25 Services

Hotel extras

  • 10 modern meeting rooms and 1 Ballroom with complete facilities

  • In room Spa & Massage service

  • Infinity Rooftop Swimming Pool & Fitness Center

  • Strategic location with easy access to city center and tourist attractions

  • Located in the heart of the city of Jakarta's and easy access to Sudirman, SCBD

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Jakarta Cikini

Jalan Cikini Raya No 66
Menteng - Jakarta Pusat
10330 jakarta
indonesia

Fax: (+62)21/3926800

Check-in from 14h00

Check out up to 12h00

  • DAMRI:  STASIUN GAMBIR

  • By plane

    SOEKARNO HATTA At 34km / 21.13 miles - Shuttle paying

  • By train

    CIKINI STATION At 0.6km / 0.37 miles

  • By train

    GAMBIR At 4km / 2.49 miles

  • By train

    GAMBIR STATION At 3.9km / 2.42 miles

GPS:-6.194204, 106.839144

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

DEKAFE RESTAURANT

Our 4-star hotel in central Jakarta offers a wide variety of international and local culinary options.

Our accommodation(s)

The 4-star Mercure Jakarta Cikini features 197 rooms with provided bathroom shower. The rooms are designed with modern and minimalist architecture highlighting local culture. WIFI access is also available for business or leisure use.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 309

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Jakarta Cikini

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,094 reviews

TripAdvisor Rating 4.5/5

668 reviews

Staff especially Rhany have been super

Customer review rating 4.0/5

Emanuele M. Solo - 09/01/2022 Confirmed reviews ALL

Not easy to quarantine. I did twice this year once in a different hotel, well known 5 star hotel, but the care and service was terrible. In Mercure, I was lucky to have Rhany looking after my requests. The food is also ok. Top was the service and the care and patience. Good job

Dear Emanuele M., We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team, in particularly Rhany. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are highly appreciate if you could share your experience on the Tripadvisor website and recommend Mercure Jakarta Cikini to all travelers by giving us 5 stars and positive review. Click on the link below and it takes only a few minutes to complete your review https://www.tripadvisor.com.sg/UserReviewEdit-g294229-d73…-Mercure_Jakarta_Cikini-Jakarta_Java.html To easily book your future stay with us and access promotions, we recommend you use our mobile application: https://all.accor.com/gb/mobile/mobile-app.shtml Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercurely yours, Nandang Permana Rooms Division Manager

It is ok, just standard

Customer review rating 4.0/5

Maung M. Z. Business - 30/12/2021 Confirmed reviews ALL

Well taken care , everything seems in order

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Cikini. I am sorry if there was few things, that makes your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa P. Sanjoyo General Manager

Good staycation with excellence service

Customer review rating 5.0/5

Johannes Families - 28/12/2021 Confirmed reviews ALL

Really enjoyed to stay for a short vacation, thanks to all staff for the kindness and good service. My kids really happy for the gifts. Keep up the excellence services.

Dear Johannes L., We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As your feedback is very important to us, we would like to invite you to spare few minutes of your time to rate your stay experience and share any feedback with the traveler community on Tripadvisor website using this link https://www.tripadvisor.co.id/UserReviewEdit-g294229-d73…-Mercure_Jakarta_Cikini-Jakarta_Java.html, we would highly appreciate if you giving us 5 stars if you happy with your stay and please also let me know of anything our team did that was above and beyond or what we could have done better to meet your needs in the future stay Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.5/5

Wisnu K. Solo - 24/12/2021 Confirmed reviews ALL

There was a food delivery issued, it was handled professionally. Thanks to mr Irfan

Dear WISNU k., We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with Irfan and the rest of the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Pretty good

Customer review rating 3.5/5

Riha Families - 12/12/2021 Confirmed reviews ALL

The staff are friendly on average, but when it's time for breakfast there is 1 staff who is stingy with food. the facilities are ok, but the water is smelly and cloudy in the morning Hopefully its can be fixed Thank you

Excellent staff and food

Customer review rating 5.0/5

Vikanshu B. Business - 26/11/2021 Confirmed reviews ALL

The staff is very very good and they ensure your stay is a memorable one. Good value for money 4 star hotel at a very central location. The food was very good and as an Accorplus Gold member I was provided with very good benefits and equally great attention. I am very happy and would recommend the hotel. Irfan, Nando and Erick were super great at their service

Dear Mr. V B., We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to Erick, Nando and Irfan. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are highly appreciate if you could share your experience on the Tripadvisor website and recommend Mercure Jakarta Cikini to all travellers by giving us 5 stars and positive review. Click on the link below and it takes only a few minutes to complete your review https://www.tripadvisor.com.sg/UserReviewEdit-g294229-d73…-Mercure_Jakarta_Cikini-Jakarta_Java.html To easily book your future stay with us and access promotions, we recommend you use our mobile application: https://all.accor.com/gb/mobile/mobile-app.shtml Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercurely yours, Lisa P. Sanjoyo General Manager

Nice Hotel

Customer review rating 5.0/5

Catherine Solo - 10/11/2021 Confirmed reviews ALL

A really nice hotel, staff only willing to help. The rooms and all area hotel are clean and tidy it’s plus full healthy protocol. I’d recommend this hotel and I will becoming to stay again.

Dear Ibu Catherine, We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are highly appreciate if you could share your experience on the Tripadvisor website and recommend Mercure Jakarta Cikini to all travellers by giving us 5 stars and positive review. Click on the link below and it takes only a few minutes to complete your review https://www.tripadvisor.com.sg/UserReviewEdit-g294229-d73…-Mercure_Jakarta_Cikini-Jakarta_Java.html To easily book your future stay with us and access promotions, we recommend you use our mobile application: https://all.accor.com/gb/mobile/mobile-app.shtml Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercurely yours, Lisa P. Sanjoyo General Manager

Good Cleaning

Customer review rating 3.5/5

Fransef Couples - 01/11/2021 Confirmed reviews ALL

Friendly staff but limited space for parking

Dear Mr. Frans E., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Cikini. I am sorry if there was few things, that makes your experience did not meet your expectations, Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa P. Sanjoyo General Manager

Good Hotel & Good Service

Customer review rating 5.0/5

Panji Business - 28/10/2021 Confirmed reviews ALL

Well located hotel, nice and helpfull staffs, good menu variation for breakfast, cleaned rooms with strict attention to health protocols.

Dear Bapak Panji, We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are highly appreciate if you could share your experience on the Tripadvisor website and recommend Mercure Jakarta Cikini to all travellers by giving us 5 stars and positive review. Click on the link below and it takes only a few minutes to complete your review https://www.tripadvisor.com.sg/UserReviewEdit-g294229-d73…-Mercure_Jakarta_Cikini-Jakarta_Java.html To easily book your future stay with us and access promotions, we recommend you use our mobile application: https://all.accor.com/gb/mobile/mobile-app.shtml Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercurely yours, Lisa P. Sanjoyo General Manager

Clean Hotel and good health protocols

Customer review rating 5.0/5

Henry Business - 27/10/2021 Confirmed reviews ALL

it was great. The room was clean, the service was good, the pool was great, feel safe with their cleaning policies

Dear Bapak Henry, We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are highly appreciate if you could share your experience on the Tripadvisor website and recommend Mercure Jakarta Cikini to all travellers by giving us 5 stars and positive review. Click on the link below and it takes only a few minutes to complete your review https://www.tripadvisor.com.sg/UserReviewEdit-g294229-d73…-Mercure_Jakarta_Cikini-Jakarta_Java.html To easily book your future stay with us and access promotions, we recommend you use our mobile application: https://all.accor.com/gb/mobile/mobile-app.shtml Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercurely yours, Lisa P. Sanjoyo General Manager

Clean and comfortable

Customer review rating 5.0/5

Amei Solo - 25/10/2021 Confirmed reviews ALL

The hotel is clean, comfortable, the service are excelent, keep it up

Dear Ibu Amei, We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are highly appreciate if you could share your experience on the Tripadvisor website and recommend Mercure Jakarta Cikini to all travellers by giving us 5 stars and positive review. Click on the link below and it takes only a few minutes to complete your review https://www.tripadvisor.com.sg/UserReviewEdit-g294229-d73…-Mercure_Jakarta_Cikini-Jakarta_Java.html To easily book your future stay with us and access promotions, we recommend you use our mobile application: https://all.accor.com/gb/mobile/mobile-app.shtml Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercurely yours, Lisa P. Sanjoyo General Manager

Great time!

Customer review rating 5.0/5

Bram Business - 19/10/2021 Confirmed reviews ALL

Overall from top to toe simply shown what's Mercure provide to us, Top notch!

Dear Bapak Bram, We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are highly appreciate if you could share your experience on the Tripadvisor website and recommend Mercure Jakarta Cikini to all travellers by giving us 5 stars and positive review. Click on the link below and it takes only a few minutes to complete your review https://www.tripadvisor.com.sg/UserReviewEdit-g294229-d73…-Mercure_Jakarta_Cikini-Jakarta_Java.html To easily book your future stay with us and access promotions, we recommend you use our mobile application: https://all.accor.com/gb/mobile/mobile-app.shtml Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mercurely yours, Lisa P. Sanjoyo General Manager

Exceptional Hotel in the heart of Jakarta

TripAdvisor rating 5.0/5

Passport02453986152 Business - 07/12/2019 TripAdvisor review

Nice clean and spacy rooms, good and modern restaurant, cool roof top bar and pool, extremly friendly and helpful hotel staff, perfect location to explore Jakarta. This exceptional middlesized hotel can only be recommended.

Dear Passport02453986152, Thank you for taking some of your precious time to share your great experience while you were staying with Mercure Jakarta Cikini recently by giving us a perfect score. It is a pleasure to receive any kind of feedback from our valued guest. I will share your kind messages into our team members, so we may maintain and improve our service quality in the future. We look forward for your stay with us in very near future. We wish to welcoming you back and hope the next experience will be as pleasant as the previous one. Mercurely yours, Lisa P Sanjoyo General Manager

a nice hotel with affordable price

TripAdvisor rating 5.0/5

Anonymous Business - 06/11/2019 TripAdvisor review

i always come back each time to jakarta to this hotel because they have an excellent service and quality. the afternoon tea, is my favorite ever. the room is clean and comfortable. the swimming pool is also nice. the location is close to the centre and well situated.

Dear null, We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P. Sanjoyo General Manager

family trip at mercure cikini

TripAdvisor rating 4.0/5

yantosgh19 Family - 05/09/2019 TripAdvisor review

location of hotel is good and strategic and enviroment good also, swimming pool at roof top make a good view from top of hotel but the pool some trouble because the water not so clean...i don't know why ? mey be next time better the food is ok

Dear Yantosgh19, Thank you for taking the time to tell us about your experience at the Mercure Jakarta Cikini. I am sorry if there was a thing that makes your stay unpleasant relate to the water condition at swimming pool. please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing and it is our hope that you will give us another opportunity to better serve you in the near future. Sincerely, Lisa P. Sanjoyo General Manager

Best Accor in Asia I ever stayed in

TripAdvisor rating 5.0/5

Passport02453986152 Business - 28/06/2019 TripAdvisor review

For my recent business trip to Jakarta I chosed that Mercure because of its central location. A very good decision. I very seldom met such a warm welcome, friendly and helpful staff. The rooms are spacy and clean, the roof top bar incl the pool let every day finish nicely. This hotel with its staff I can only highly recommend, its difficult to top. Thanks a lot for an enjoyable stay which completed my trip. This Mercure will defenately see me again. Peter Reymer

Dear Passport02453986152, We very much appreciate your comments regarding your stay at the Mercure Jakarta Cikini. It is always a pleasure to receive positive feedback, especially from one of our Accor Elite Members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We missed you already! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa P. Sanjoyo General Manager

Accor is my number 1 choice always

TripAdvisor rating 5.0/5

Explorer43267733788 Family - 11/06/2019 TripAdvisor review

My big family in laws in Jakarta had a great time staying at Mercure Cikini right from the doorman to the housekeeping staffs are all friendly and awesome, I actually had a surprised fo my wed anniversary and my daughters birthday. The deco and complimentary cake was superb. I like to highlight this few names like Diki Darwinsyah, Tesya Missy, Erick and also Oca from restaurant and I cant remember the hk male supervisor. Had a great time and hopefully they like the small souvenir from Sg too

Dear Explorer43267733788, Thank you for taking some of your precious time to share your great experience while you were staying with Mercure Jakarta Cikini recently, by giving us a perfect score and positive feedback. It is a pleasure to receive anykind of feedback from our valued guest. I will share your kind messages into our team members, especially to Diki, Missy, Erick and Oca who made your stay became memorable and be the good role model for the other team members. We missed you already! We look forward for your stay with us in very near future. We wish to welcoming you back and hope the next experience will be as pleasant as the previous one. Mercurely yours, Lisa P Sanjoyo General Manager

Excellent Location terrible hygiene

TripAdvisor rating 3.0/5

Companion66368214242 Business - 13/05/2019 TripAdvisor review

Location is excellent. I saw the housekeeping clean the toilet bowl and wipe everything else with the same towel. This happened in middle of my stay and after this I did not want to touch anything in the room, especially cups. They also got rid of the gym and moved the gym facilities to another room to use the gym as a conference room with no signs or prior warning.

Dear Companion66368214242, Thank you for your time to share your experience post your stay or visit from Mercure Jakarta Cikini recently. We are pleased to always have a feedback from our valued guests in order to evaluate our weakness which need to be improved and strengthness to be maintained. However, we do apologize for any inconvenience matters caused during your stay or visit. We ensure you that it was not one of our standards. To have better deep crawl regarding the issue, kindly to give us your stay details into fom@mercure-jakarta-cikini.com. Since we have difficulty to find out your real name on our system. We will share your messages into Department concerns. In addition, any relocated or unavailable facilities is always well communicated with the guests. It is done by assign the standing signage on designated floors and also by guest notification letter which is set inside the guest room. We look forward for your kind response to know your concern and following up the issue accordingly. Thank you and have a great day ahead. Mercurely yours, Nandang Permana Front Office Manager

Great service from hotel in a great location

TripAdvisor rating 5.0/5

ferdyfu Couples - 01/11/2018 TripAdvisor review

even the room a little bit small, but give a comfort and relax ambience. Thank you for the hospitality given start from GRO (rendi), front office, restaurant (at roof top and ground floor) staff and all others. I really appreciate for your extra miles service especially for special menu at breakfast due to healthy problem. I will come back to stay again

Dear Ferdyfu, Thank you for taking your valuable time in giving us valuable reviews and feedback after your stay at Mercure Jakarta Cikini recently.. We are very happy to know that one of our valuable guests had a very pleasant experience while being with us. We will share your valuable comments and input to our teams, especially to Rendi and other team members. So that they will be more motivated, for the other team members and also able to improve themselves for a number of things that we really need to improve to be even better. Once again we thank you for the review. We are looking forward to your next visit in the near future. Hopefully your next visit will be as pleasant as the previous one. Best regards, Lisa P Sanjoyo General Manager

Great Place To stay!

TripAdvisor rating 5.0/5

geraldp690 Friends getaway - 03/05/2018 TripAdvisor review

The morning breakfast serve a variety of selection. Those of you who like pastry will definitely like to try the chocolate puff. Its freshly made and bake in the presence of people. The reception staff is very courteous.

Dear 850geraldp, Thanks for the positive reviews and also the perfect assessment of Mercure Jakarta Cikini on Tripadvisor. We are very happy to know that one of our guests had a pleasant experience during their stay at Mercure Jakarta Cikini. It is always a great pleasure to have the commitment and make the guests feel welcome and satisfy with our services. So, our guests may feels like home. I will share your compliments into my team, especially for our Receptionist staff who will be the role model for other team. We missed you already! We look forward to your next visit in the near future. Hopefully it will be as fun as your previous visit. Best regards, Lisa P. Sanjoyo General Manager

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