Hotel Mercure Villefranche-sur-Saone 4 stars

Customer review rating (ALL Rating) 4.0/5 465 reviews

Hotel Mercure Villefranche-sur-Saone - Image 1
Hotel Mercure Villefranche-sur-Saone - Image 2
Hotel Mercure Villefranche-sur-Saone - Image 3
Hotel Mercure Villefranche-sur-Saone - Image 4

Description

Hotel extras

  • 4-star hotel located in the city center close to the train station.

  • Restaurant open from Monday to Friday, for lunch and dinner

  • 1938 sq. ft. (180 m²) seminar floor with modular rooms.

  • A 11,935 sq.ft. floor dedicated to seminars with modular rooms.

  • Rooftop pool, open seasonally from June to September, and a fitness center

Our accommodation(s)

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Room 1

Hotel location

Hotel Mercure Villefranche-sur-Saone

384 Boulevard Louis Blanc
69400 VILLEFRANCHE SUR SAONE
France

GPS:45.987292, 4.721141

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A L EPICERIE

A l Epicerie, a living space where the chef cooks seasonal dishes based on fresh and high-quality produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  465 reviews

Customer review rating 1.5/5

Frank S. Couples - Confirmed reviews ALL

Customer review rating 4.0/5

Matthieu T. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are delighted to read that you enjoyed the warm welcome from our team, our location, and the breakfast experience. Your positive comments are greatly appreciated and encourage us to continue providing the best possible service. We also thank you for your constructive remarks regarding the hotel's facilities. We understand your perception concerning the style of the rooms and bathrooms, as well as the value for money. Guest feedback is extremely important to us, and your observations help guide our ongoing efforts to enhance and modernize our property. We appreciate your honesty, especially as an experienced traveller, and we are pleased that despite these points, you overall had a good experience with us. We hope to have the opportunity to welcome you again in the future and provide an even more satisfying stay. Kind regards, Tifany, Receptionist

Customer review rating 2.5/5

Paul H. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are sorry to hear that your experience did not fully meet your expectations, particularly regarding the noise from the street and the check-in process. Please accept our sincere apologies for the inconvenience caused. Your comments are valuable and will help us review these aspects with our team in order to improve our guests' experience. We are, however, pleased to learn that you enjoyed our breakfast and appreciated the efficiency of our staff. Your kind words will be shared with the team, who work hard every day to provide attentive service. We hope to have the opportunity to welcome you again in the future and provide you with a more satisfying experience. Kind regards, Yeriber, receptionist.

Customer review rating 3.0/5

Alfred F. Families - Confirmed reviews ALL

Customer review rating 3.5/5

Anita C. Business - Confirmed reviews ALL

Dear Madam, Thank you for sharing your experience. We are glad to hear that your stay was overall satisfactory, although we are sorry that some details did not meet your expectations. Cleanliness and breakfast service are important aspects of the guest experience, and your comments have been taken on board and shared with the teams in charge. We appreciate you taking the time to point this out, as it helps us remain attentive to the consistency of our service, especially during busy periods. We hope to have the chance to welcome you again. Kind regards, The front desk.

Other web-users rate our hotel

  • 196 reviews 7.2/10 Location
  • 472 reviews 5.7/10 Room
  • 425 reviews 8.4/10 Service
  • 6 reviews 5.6/10 WiFi
  • 188 reviews 7.1/10 Breakfast
  • 148 reviews 5/10 Cleanliness
  • 107 reviews 4.4/10 Amenities
  • 67 reviews 2.8/10 Value

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