Hotel Mercure Villefranche-sur-Saone 4 stars

Customer review rating (ALL Rating) 4.0/5 349 reviews

Hotel Mercure Villefranche-sur-Saone - Image 1
Hotel Mercure Villefranche-sur-Saone - Image 2
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Description

Hotel extras

  • 4-star hotel located in the city center close to the train station.

  • Restaurant open from Monday to Friday, for lunch and dinner

  • 1938 sq. ft. (180 m²) seminar floor with modular rooms.

  • A 11,935 sq.ft. floor dedicated to seminars with modular rooms.

  • Rooftop pool, open seasonally from June to September, and a fitness center

Our accommodation(s)

Hotel location

Hotel Mercure Villefranche-sur-Saone

384 Boulevard Louis Blanc
69400 VILLEFRANCHE SUR SAONE
France

GPS:45.987292, 4.721141

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A L EPICERIE

A l Epicerie, a living space where the chef cooks seasonal dishes based on fresh and high-quality produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  349 reviews

Customer review rating 5.0/5

Jim B. Couples - Confirmed reviews ALL

We are travelling by bicycle and had booked in advance with no refund but were unable to travel in the day of booking because of very bad weather. I rang the hotel to explain and they very generously and easily changed our booking to the next day. Thank you Hotel Mercure Villafranche-Sur-Saone.

Customer review rating 3.5/5

Philippe L. Couples - Confirmed reviews ALL

Hotel is Ok although less attractive neighbourhood. Restaurant was exceptionally closed hence had to look elsewhere for dinner. Be sure to ask a room at the rear as street side is rather noisy. Staff at reception was very kind, switching our room to rear side when we asked so.

Dear Sir, Thank you for taking the time to write a review after your stay at the Hotel Mercure Villefranche-Sur-Saône. We’re pleased to hear that you appreciated the kindness and responsiveness of our reception team, and that they were able to accommodate your request for a quieter room at the rear of the hotel. We sincerely apologize for the unexpected closure of the restaurant during your stay, as well as for any inconvenience caused by the surrounding neighborhood and street noise. Your comments are very valuable and will help us continue improving our guests’ experience. We hope to have the opportunity to welcome you again and provide an even more pleasant stay. Best regards, Morgane, Front desk manager.

Customer review rating 2.0/5

Samantha S. Families - Confirmed reviews ALL

We booked a superior room with twin beds and a privilege room with a king bed. The twin bed room had no door to the bathroom and the privilege room was a collection of furniture, not properly designed and not as per the photos. The carpets in the corridors were badly stained and ruched. We are at the restaurant and they literally only had reheated veg lasagne (2 portions) and pasta with ham and grated cheese (2 portions). The waiter was entirely distracted by other staff. It was a very odd experience.

Bonjour Madame, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour. cordialement, Yeriber, réceptionniste.

Customer review rating 1.5/5

Jose L. A. Business - Confirmed reviews ALL

Hotel needs a complete renovation. WC was dirty, reported to reception to clean and never happened in a two nights stay. Not a 4 stars hotel.

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are sincerely sorry to read that your experience did not meet your expectations. Please accept our apologies for this oversight, as this is not reflective of the level of service we strive to provide. Your comment has been shared with our housekeeping and reception teams to ensure better responsiveness moving forward. We also take note of your comment about the hotel requiring renovation. Your feedback is valuable and helps us identify areas where improvements are needed. We truly regret that your stay did not reflect the standards expected of a 4-star hotel, and we hope to have the opportunity to restore your confidence during a future visit. Kind regards, Juliette, Front Desk Receptionist

Customer review rating 3.0/5

Andre V. Couples - Confirmed reviews ALL

To my surprise the quality of this Mercure hotel is well below that of an Ibis Styles. The air was very unpleasant. Not only very dry but with a bad chemical smell. We could not stop the heating which didn’t help. The bathroom on the other end was very good. The breakfast and the restaurant were just ok. All in all disappointed and a bad publicity for Mercure as I’ll avoid this chain in the future.

Miser v., Thank you for taking the time to write a comment after your stay at our hotel, we are very sorry to see that the service was not up to your standard. We take note concerning the perfume in the rooms. Concerning the breakfast, maybe you didn't find the sweet aisle, it is in front of the main buffet for salty and fresh items. If you cannot find something don't hesitate to reach out to one of coworker we will be delighted to help you find your happiness. Once again we are sorry that you couldn't exerience our hotel to the fullest and we wish you all the best. Regards, Morgane.

Other web-users rate our hotel

  • 186 reviews 6.8/10 Location
  • 435 reviews 5.4/10 Room
  • 388 reviews 8.4/10 Service
  • 6 reviews 4.3/10 WiFi
  • 171 reviews 7.4/10 Breakfast
  • 134 reviews 4.6/10 Cleanliness
  • 92 reviews 4.9/10 Amenities
  • 55 reviews 3.2/10 Value

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