Hotel Mercure Villefranche-sur-Saone 4 stars

Customer review rating (ALL Rating) 4.0/5 281 reviews

Hotel Mercure Villefranche-sur-Saone - Image 1
Hotel Mercure Villefranche-sur-Saone - Image 2
Hotel Mercure Villefranche-sur-Saone - Image 3
Hotel Mercure Villefranche-sur-Saone - Image 4

Description

Hotel extras

  • 4-star hotel located in the city center close to the train station.

  • 1938 sq. ft. (180 m²) seminar floor with modular rooms.

  • 24-hour reception

Our accommodation(s)

Hotel location

Hotel Mercure Villefranche-sur-Saone

384 Boulevard Louis Blanc
69400 VILLEFRANCHE SUR SAONE
France

GPS:45.987292, 4.721141

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A l'Epicerie

"A l'Épicerie", a living space where the chef cooks seasonal dishes based on fresh and high-quality produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  281 reviews

Customer review rating 3.0/5

Andre V. Couples - Confirmed reviews ALL

To my surprise the quality of this Mercure hotel is well below that of an Ibis Styles. The air was very unpleasant. Not only very dry but with a bad chemical smell. We could not stop the heating which didn’t help. The bathroom on the other end was very good. The breakfast and the restaurant were just ok. All in all disappointed and a bad publicity for Mercure as I’ll avoid this chain in the future.

Miser v., Thank you for taking the time to write a comment after your stay at our hotel, we are very sorry to see that the service was not up to your standard. We take note concerning the perfume in the rooms. Concerning the breakfast, maybe you didn't find the sweet aisle, it is in front of the main buffet for salty and fresh items. If you cannot find something don't hesitate to reach out to one of coworker we will be delighted to help you find your happiness. Once again we are sorry that you couldn't exerience our hotel to the fullest and we wish you all the best. Regards, Morgane.

Customer review rating 0.5/5

T S. Business - Confirmed reviews ALL

Room was dirty, smelt of damp, no towels, shower gel bottle lying on floor.

Customer review rating 1.5/5

Pascal L. Couples - Confirmed reviews ALL

Personnel pas très orienté service aux clients avec un petit déjeuner décevant Bacon, saucisses et croissants pas cuit, climatisation qui ne fonctionne pas

Customer review rating 3.5/5

Jean-paul B. Business - Confirmed reviews ALL

Comme expliqué dans le titre Heureusement que l’équipe Accueil/ restauration est très sympa Malheureusement la qualité n’est pas là Restauration Industrielle Accor Piscine remplie d’algues Climatisation bruyante Poignée de porte abîmée Le mini bar pour 2 nuits remplies une seule fois C’est dommage car c’est un hôtel bien placé Malheureusement la qualité de la restauration est déplorable C’est pour cela que les gens de Villefranche sur Saône ne vont plus déjeuner ou dîner car c’est cher et trop industriel que des plats Accor à réchauffer

Customer review rating 4.5/5

Olivier G. Business - Confirmed reviews ALL

Personnel aimable, chambre spacieuse merci pour le surclassement 😉

Bonjour, Merci beaucoup pour votre gentil commentaire ! Nous sommes ravis que vous ayez apprécié l’amabilité de notre équipe ainsi que le confort de votre chambre. Ce fut un plaisir de vous proposer ce surclassement. Au plaisir de vous accueillir à nouveau très prochainement, Bien cordialement, Morgane, Première de réception.

Other web-users rate our hotel

  • 166 reviews 6.6/10 Location
  • 388 reviews 5.6/10 Room
  • 337 reviews 8.1/10 Service
  • 214 reviews 5.4/10 Comfort
  • 208 reviews 5.3/10 Food
  • 155 reviews 6.7/10 Breakfast
  • 120 reviews 4.7/10 Cleanliness
  • 83 reviews 5.3/10 Amenities

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