Hotel Mercure Villefranche-sur-Saone 4 stars

Customer review rating (ALL Rating) 4.0/5 417 reviews

Hotel Mercure Villefranche-sur-Saone - Image 1
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Description

Hotel extras

  • 4-star hotel located in the city center close to the train station.

  • Restaurant open from Monday to Friday, for lunch and dinner

  • 1938 sq. ft. (180 m²) seminar floor with modular rooms.

  • A 11,935 sq.ft. floor dedicated to seminars with modular rooms.

  • Rooftop pool, open seasonally from June to September, and a fitness center

Our accommodation(s)

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Room 1

Hotel location

Hotel Mercure Villefranche-sur-Saone

384 Boulevard Louis Blanc
69400 VILLEFRANCHE SUR SAONE
France

GPS:45.987292, 4.721141

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A L EPICERIE

A l Epicerie, a living space where the chef cooks seasonal dishes based on fresh and high-quality produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  417 reviews

Customer review rating 2.5/5

Paul H. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are sorry to hear that your experience did not fully meet your expectations, particularly regarding the noise from the street and the check-in process. Please accept our sincere apologies for the inconvenience caused. Your comments are valuable and will help us review these aspects with our team in order to improve our guests' experience. We are, however, pleased to learn that you enjoyed our breakfast and appreciated the efficiency of our staff. Your kind words will be shared with the team, who work hard every day to provide attentive service. We hope to have the opportunity to welcome you again in the future and provide you with a more satisfying experience. Kind regards, Yeriber, receptionist.

Customer review rating 3.0/5

Alfred F. Families - Confirmed reviews ALL

Customer review rating 3.5/5

Anita C. Business - Confirmed reviews ALL

Dear Madam, Thank you for sharing your experience. We are glad to hear that your stay was overall satisfactory, although we are sorry that some details did not meet your expectations. Cleanliness and breakfast service are important aspects of the guest experience, and your comments have been taken on board and shared with the teams in charge. We appreciate you taking the time to point this out, as it helps us remain attentive to the consistency of our service, especially during busy periods. We hope to have the chance to welcome you again. Kind regards, The front desk.

Customer review rating 4.5/5

Stephen T. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your kind review! We’re very happy to hear you enjoyed your stay. We’re sorry about the issue with the bedside lamp and appreciate you letting us know. Please feel free to contact reception anytime during your stay we’re always happy to come up and help with anything you may need. We hope to welcome you back again soon. Best regards, Yeriber, Receptionist.

Customer review rating 5.0/5

Richard H. Couples - Confirmed reviews ALL

Bonjour, Thank you very much for your kind feedback. We are delighted to hear that you had such a pleasant experience with us and that our team helped make your stay enjoyable after your previous inconvenience. It would be a pleasure to welcome you again on a future visit. Best regards, Yeriber, receptionist.

Other web-users rate our hotel

  • 195 reviews 7.2/10 Location
  • 468 reviews 5.6/10 Room
  • 422 reviews 8.3/10 Service
  • 7 reviews 6/10 WiFi
  • 189 reviews 7.1/10 Breakfast
  • 145 reviews 5/10 Cleanliness
  • 101 reviews 4.4/10 Amenities
  • 64 reviews 2.7/10 Value

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