ibis Lyon Villefranche-sur-Saône 3 stars

Customer review rating (ALL Rating) 4.5/5 1,679 reviews

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Description

Hotel extras

  • Courtepaille restaurant open 7 days a week for lunch and dinner

  • Charging stations for electric vehicles

  • Obtaining Green Key certification

  • Close to the A6 highway and 30 minutes from Lyon

  • Complimentary covered parking

Our accommodation(s)

Hotel location

ibis Lyon Villefranche-sur-Saône

94 Allée de Riottier
69400 LIMAS
France

GPS:45.976749, 4.738979

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

COURTEPAILLE

Our Courtepaille restaurant offers a varied menu, including dishes prepared on a wood-fired grill. On fine days, relax on the restaurant terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,679 reviews

TripAdvisor Rating  3.9/5  435 reviews

Customer review rating 3.5/5

Vikki C. Families - Confirmed reviews ALL

We’ve been coming here for many years as a stop over from the mountains. Great check in, room very dark and old. The meal was great. The beds were comfortable. My daughter went to visit another room, came home late and the card didn’t work, went to reception and no one there so had to sleep in her friends room. Others in our party also experienced this with there card and got them recharged. Greeted quite unpleasantly at breakfast but the rest of the staff were very friendly.

Dear Vikki C., Thank you for taking the time to share such detailed feedback and for your loyalty over the years. We’re pleased to hear that you enjoyed the check-in process, the meal, and the comfort of the beds. We’re truly sorry to learn about the issues with the key cards and the inconvenience your daughter experienced, as well as the unpleasant interaction at breakfast. This is certainly not the experience we aim to provide, and your comments have been shared with our team so we can address these points and improve. We’re glad to know that the rest of the staff left you with a positive impression, and we hope to have the opportunity to welcome you back and offer you an even better stay in the future. We stay at your disposition for any further inquiries. Best Regards, Reception Team.

Customer review rating 4.0/5

Cynthia B. Couples - Confirmed reviews ALL

It is a great place to stop off and I can't fault it for anything except there was no coffee in the room or in the hotel unless you ordered the buffet breakfast. There are no other places nearby to get coffee so it was frustrating to have to look around during rush hour. We finally gave up and stopped on the auto route. Considering all the nice amenities they have, some way to just get a quick coffee at the hotel would have brought the rating I gave up quite a bit for me. Otherwise the staff was really nice and the room clean and comfortable.

Dear CYNTHIA B., Thank you very much for taking the time to share such detailed feedback. We’re pleased to hear that you found our hotel a convenient stopover and that you appreciated the cleanliness, comfort of the room, and the friendliness of our staff. We do, however, sincerely apologize for the inconvenience regarding the lack of coffee availability outside of breakfast. We fully understand how frustrating this can be, especially during a busy morning, and your comment is very valuable to us. Rest assured that your suggestion has been shared with our management team as we are always looking for ways to improve our services. We truly appreciate your constructive feedback and hope to have the opportunity to welcome you again and provide an even better experience next time. Best Regards, Reception Team.

Customer review rating 2.0/5

Julian A. Couples - Confirmed reviews ALL

Plus points: - Great location near the autoroute, with a Lidl over the road - Staff very friendly and helpful, including at the Courtepaille restaurant on site - Good value Negative points: - The rooms are extremely tired, dark and short on space. No separate toilet - Unfortunately we were disturbed during the night until the early hours by a loud car racing around the local roads (mainly offices, business park etc) doing a good impression of ‘The Fast & The Furious’ - fast accelerations, drifts, doughnuts etc and bangs on the rev limiter. This is not the fault of the hotel, or exclusive to this location as we’ve had a similar experience at other hotels in France and the UK. However, we would not choose this location again to risk a repeat experience

Hello Julian, Thank you for taking the time to share your detailed experience following your stay with us. We are delighted to read that you appreciated our location, the proximity to shops, and the friendliness of our team and the staff at the Courtepaille restaurant. Your satisfaction in these areas is a real motivation for our employees. However, we are sincerely sorry regarding your experience with the room comfort and the noise you experienced during the night. We fully understand how disrupted sleep can impact the quality of a stay. Although these disturbances were beyond our control and related to the external environment, we regret that they affected your experience. Regarding the condition and layout of the rooms, your comments have been duly noted and are valuable. They are part of our ongoing process of continuous improvement to better meet the expectations of our guests. We understand your decision and regret that we were unable to provide you with a fully satisfactory experience. However, we hope to have the opportunity to welcome you again in the future, under better conditions. Elodie

Customer review rating 5.0/5

Richard V. Families - Confirmed reviews ALL

Very happy stay with a warm welcome

Dear RICHARD V., We very much appreciate your comments regarding your stay at the ibis Lyon Villefranche-sur-Saône. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.0/5

Susan M. Families - Confirmed reviews ALL

We stayed on the way from Calais to The Alps so a hotel near the motorway was perfect. There was also a petrol station nearby, with supermarket prices. Breakfast was convenient and reasonably priced.

Dear Susan M., Thank you for your positive feedback regarding your stay at our hotel. We are pleased to hear that our location and breakfast met your expectations, making your journey more convenient. We look forward to welcoming you back in the future. Best regards, ibis Lyon Villefranche-sur-Saône

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Other web-users rate our hotel

  • 517 reviews 9.1/10 Location
  • 804 reviews 6.2/10 Room
  • 848 reviews 9.3/10 Service
  • 8 reviews 6.8/10 WiFi
  • 419 reviews 8.1/10 Breakfast
  • 277 reviews 8.1/10 Cleanliness
  • 111 reviews 4.4/10 Amenities
  • 95 reviews 4.7/10 Vibe

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