Dear Sir, Thanks for your review, we are glad that you enjoyed your stay with us after your long travel. We are looking forward to welcome you again, Kind regards, Célia

Dear, Thank you for taking the time to share your comments following your stay at ibis Lyon Villefranche-sur-Saône. We are delighted to receive your compliments regarding the comfort and cleanliness of our hotel, our convenient location close to the motorway, as well as the consistently high quality of the Courtepaille restaurant. We would also like to sincerely thank you for your kind words about Sébastien. We will be sure to share your appreciation with him, and we know he will be delighted to learn that his welcome contributed so positively to your experience. Your recognition is a wonderful reward for his dedication and professionalism. Guest satisfaction is the greatest reward for our team, who work every day to provide impeccable service. We look forward to welcoming you again soon. Please accept, Dear Guest, the assurance of our highest regards. Warm regards, Alicia

Monsieur, Nous vous remercions d’avoir pris le temps de partager votre expérience suite à votre séjour à l’ibis Lyon Villefranche-sur-Saône. Nous sommes ravis que vous ayez apprécié l’emplacement de notre établissement ainsi que la qualité globale de votre séjour. Nous prenons également bonne note de vos différentes remarques. Nous sommes désolés que la présence d’animaux ait pu altérer votre perception de l’ambiance générale. Notre établissement est effectivement « pet friendly », tout en veillant à garantir le confort de l’ensemble de nos clients. Nous vous remercions aussi pour vos retours concernant la chambre. Vos observations sur les serviettes, la sécurité de la douche ainsi que la qualité du réseau dans la chambre 25 ont bien été transmises à nos équipes afin d’être vérifiées et améliorées dans la mesure du possible. Vos remarques sont précieuses et nous aident à progresser au quotidien pour offrir une expérience toujours plus agréable à nos clients. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Alicia

Dear Mr. P., Thank you for taking the time to share your feedback. We are sincerely sorry to hear that the air conditioning did not work properly and that you experienced uncomfortable heat during your stay. We fully understand your discomfort and would like to extend our apologies for this inconvenience. Please be assured that our reception desk is available 24/7 to assist with any issues: had we been informed at the time, we could have looked for a solution together (room change, technical intervention, or any other alternative) to improve your comfort. We regret that this was not the case and hope to have the opportunity to welcome you again under much better conditions. 😊 Kind regards, Alicia

Monsieur, Nous vous remercions d'avoir pris le temps de partager votre expérience. Nous sommes ravis que vous ayez apprécié la propreté et le confort de notre hôtel, ainsi que sa situation pratique à proximité de l'autoroute pour une étape lors de votre voyage. Nous regrettons cependant l'attente rencontrée au restaurant Courtepaille. Nous comprenons parfaitement votre déception face à ce délai de service et vous présentons nos excuses pour ce désagrément. Votre retour a bien été pris en compte et sera transmis aux responsables concernés afin d'améliorer l'organisation et la fluidité du service. Nous espérons que malgré ce contretemps, vous garderez un bon souvenir de votre séjour et aurons le plaisir de vous accueillir de nouveau prochainement. 😊 Alicia

Dear Mr. R., Thank you very much for your kind review. We are delighted that you enjoyed our hotel's location, the comfort of your stay, and the quality of our restaurant. Your compliments regarding our restaurant team, and especially our maître d’hôtel, are greatly appreciated and will be shared with the staff concerned. We look forward to welcoming you again on your next visit. Elodie

Dear Madam, Thank you for taking the time to share your feedback following your stay at ibis Lyon Villefranche-sur-Saône. We are delighted to read how much you enjoyed your stay with us. It is a pleasure to know that you appreciated our convenient location as well as the comfort of your room. Your kind comments truly mean a lot to us and will be shared with our entire team. We also thank you for your suggestion regarding the bathroom lighting. Guest feedback is very valuable to us and helps us continue improving the quality of our services and facilities. We sincerely hope to have the pleasure of welcoming you again very soon for another enjoyable stay. Yours sincerely, 😊 Alicia

Dear Sir, Thank you for taking the time to share your feedback following your stay at ibis Lyon Villefranche-sur-Saône. We are delighted to hear that you appreciated the warm welcome from our team, the efficiency of our services, and the comfort of your stay. Your kind words are a wonderful encouragement for our staff, who strive every day to provide attentive service and ensure our guests have everything they need for a pleasant short stay. We also appreciate your comments regarding the restaurant, as guest feedback is very valuable in helping us continue to improve our services. We look forward to welcoming you again soon.😊 Yours sincerely, Alicia

Madame, Monsieur, Un grand merci pour votre fidélité au fil des années 😊 Nous sommes particulièrement touchés de vous avoir accueilli à nouveau et ravis d’apprendre que notre restaurant a contribué à rendre votre séjour agréable. Votre appréciation de la qualité des plats, du choix proposé, des tarifs ainsi que du service est une belle récompense pour toute notre équipe. C’est toujours un plaisir de savoir que nos clients retrouvent chez nous une adresse conviviale et confortable pour leurs étapes de voyage. Au plaisir de vous revoir très prochainement à l’IBIS ! L'Equipe de la Réception.

Dear Mrs. W., Thank you very much for taking the time to share your feedback following your stay at the ibis Lyon Villefranche-sur-Saône. We are truly delighted to read that you appreciated our convenient location just a few minutes from the motorway, as well as our parking facilities. Your positive comments are greatly appreciated and represent a wonderful source of motivation for our entire team, who strive every day to provide our guests with a comfortable and pleasant experience. It is always rewarding to know that our services and amenities contributed to making your stay enjoyable. We will not fail to share your kind words with all of our staff, who will be very pleased to hear about your satisfaction. Thank you once again for your trust and your encouraging review. We sincerely hope to have the pleasure of welcoming you back during your next visit to the region and to offer you another enjoyable stay with us. Yours sincerely, Alicia

Dear Sir/Madam L., Thank you for your feedback. We are delighted that our location was convenient for your stopover on your way south. However, we are sorry to hear that the size of the room and bathroom did not meet your expectations. Your feedback is valuable and will help us better advise our guests when they make a reservation. Please do not hesitate to contact us directly during your next stay: we will do our best to offer you a room more suited to your needs. We look forward to welcoming you again. Elodie

Dear Mr L., Thank you very much for your kind review. We are delighted to hear that you enjoyed our convenient location, our dog-friendly policy, and the friendliness of our team. Your kind words about our staff mean a lot to us and will be shared with everyone. We truly hope to have the pleasure of welcoming you and your furry companion again very soon. Kind regards, Alicia

Madame, Monsieur, Merci beaucoup pour votre retour si enthousiaste ! Nous sommes ravis d’apprendre que vous avez apprécié votre séjour parmi nous, que ce soit pour notre emplacement pratique, la qualité de notre cuisine ou encore le rapport qualité-prix de notre établissement. Votre mention sur le dîner et le petit-déjeuner nous fait particulièrement plaisir. Un grand merci également pour vos compliments envers notre chef et son équipe. Nous ne manquerons pas de leur transmettre votre message, qui saura les encourager à continuer dans cette voie, même lors des services les plus animés. Nous espérons avoir le plaisir de vous accueillir de nouveau très bientôt ! Bien cordialement, L’équipe de l’hôtel

Dear Mr./Ms. W. S. Thank you so much for taking the time to share your detailed experience following your stay. Your feedback is invaluable and allows us to pinpoint areas for improvement. First of all, we are delighted to read that you appreciated the comfort of your room and the warm welcome from our team. Your comment about the staff's smiles and dedication is particularly touching, as our team strives every day to provide a friendly and attentive service to our guests. However, we regret that your breakfast experience did not meet your expectations. During peak periods, it can unfortunately happen that demand temporarily exceeds the buffet's immediate replenishment capacity. This should not, however, impact the quality of the experience, and we have passed on your feedback to the relevant team to improve their ability to anticipate demand and respond quickly, especially regarding the most popular items such as pastries and alternatives to scrambled eggs. We also thank you for your very constructive feedback regarding the electric vehicle charging stations. We fully understand your disappointment, especially since this amenity clearly influenced your choice of hotel. The current parking layout can indeed make maneuvering and accessing the charging stations more difficult depending on the type of vehicle. Your observations regarding the spacing of the parking spaces and the payment process via the charging website have been forwarded to our management and the relevant service provider so that we can explore possible improvements. We also share your wish to see this service expanded to other hotels. Finally, we are sorry to hear that your reservation was complicated due to technical difficulties on the Accor website at the time of your booking. While these incidents are fortunately infrequent, we understand the frustration they can cause when planning a stay. Please do not hesitate to call us if you encounter any problems with a future reservation. We sincerely hope to have the opportunity to welcome you back again and provide you with a fully satisfactory experience. Elodie

Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées. L'Equipe de la Réception.

Dear Mr./Ms. V., Thank you for sharing your experience at our ibis hotel. We are delighted that you appreciated our ideal location, right next to the motorway, as well as the electric vehicle charging stations in our car park. We know how important these amenities are for the comfort and peace of mind of our guests when traveling. We are also pleased that the quality of the bedding and our breakfast contributed positively to your stay. We look forward to welcoming you back again very soon. Elodie

Chère Madame W., Thank you so much for this wonderful feedback! We’re delighted to hear that this was the best Ibis you’ve stayed at and that it was perfect for your overnight stop. Your kind words about our team truly mean a lot to us. We hope to welcome you again on your next journey! Best Regards, Reception Team.

Dear Vikki C., Thank you for taking the time to share such detailed feedback and for your loyalty over the years. We’re pleased to hear that you enjoyed the check-in process, the meal, and the comfort of the beds. We’re truly sorry to learn about the issues with the key cards and the inconvenience your daughter experienced, as well as the unpleasant interaction at breakfast. This is certainly not the experience we aim to provide, and your comments have been shared with our team so we can address these points and improve. We’re glad to know that the rest of the staff left you with a positive impression, and we hope to have the opportunity to welcome you back and offer you an even better stay in the future. We stay at your disposition for any further inquiries. Best Regards, Reception Team.