Mercure Lyon Charbonnières Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,184 reviews

Mercure Lyon Charbonnières Hotel - Image 1
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Description

Hotel extras

  • Close to the A6/A7/A89 highways

  • Wellness area with sauna and fitness center (free)

  • Garden with foosball, petanque court and shaded terraces

  • Private car park / 2 electric vehicle charging stations

  • Green Key certification

Our accommodation(s)

Hotel location

Mercure Lyon Charbonnières Hotel

78 bis route de Paris, Route nationale 7
69260 CHARBONNIERES LES BAINS
France

GPS:45.780829, 4.750488

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Cap Ouest

Room with A/C and view of the Monts du Lyonnais, terraces, pétanque area and foosball. Restaurant closed on Saturdays, Sundays and Public Holidays. Exceptional closure from Dec. 24, 2021 to Dec. 02, 2022

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,184 reviews

TripAdvisor Rating  4.0/5  498 reviews

OK Hotel if you are French

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Advised could not be seated in restaurant as we had not booked - however, French people were seated in the restaurant without a booking. Served a steak almost blue, requested medium rare. Was taken back to kitchen, chef popped the steak back in a pan for about 10 seconds and a waiter returned it still very rare. Staff happy to walk past and ignore the fact I was not eating my dinner. Waiter commented that it was rare when to removed my plate and offered me some free cheese!

Good breakfast

Customer review rating 4.5/5

Maurizio Business - Confirmed reviews ALL

High variety of selection for breakfast. Also nice room.

Dear MAURIZIO V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Charbonnières. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located and good restaurant

Customer review rating 4.0/5

Susan E. Business - Confirmed reviews ALL

We appreciated a late meal just before the kitchen closed as we were on a business trip.

Good experience

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Well located for business purposes, good breakfast, friendly staff, room ok, recommended.

Nice stay

Customer review rating 3.5/5

Basia P. Couples - Confirmed reviews ALL

No milk in room

Dear BASIA p., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Charbonnières. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 158 reviews 8.9/10 Location
  • 442 reviews 7.5/10 Room
  • 450 reviews 9.1/10 Service
  • 243 reviews 8.6/10 Breakfast
  • 143 reviews 8.2/10 Cleanliness
  • 7 reviews 1.8/10 Bar

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