Mercure Lyon Charbonnières Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 955 reviews

Mercure Lyon Charbonnières Hotel - Image 1
Mercure Lyon Charbonnières Hotel - Image 2
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Description

Hotel extras

  • Close to the A6/A7/A89 highways

  • Wellness area with sauna and fitness center (free)

  • Garden with foosball, petanque court and shaded terraces

  • Free private parking / 2 electric vehicle chargers (non-reservable, paid)

  • Green Key certification

Our accommodation(s)

Hotel location

Mercure Lyon Charbonnières Hotel

78 bis route de Paris, Route nationale 7
69260 CHARBONNIERES LES BAINS
France

GPS:45.780829, 4.750488

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAP OUEST

Currently unavailable

Room with AC and view of the Monts du Lyonnais, terraces, petanque area and foosball. Restaurant closed on Saturdays, Sundays and Public Holidays. Exceptional closure from Dec. 24, 2021 to Dec. 02, 2022

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  955 reviews

Customer review rating 1.5/5

Jane M. Business - Confirmed reviews ALL

I reserved luncheon table for 4 at the kitchen’s opening. Another hotel guest was arriving and checking in and joining me along with another friend. Two of us were early and I asked to be seated at our table to chat while awaiting the opening of the kitchen. From habit, knowing I was eating in 15 minutes, I put the napkin on my lap. I was chatting with my friend when a server named, Eric, came and snatched the napkin off my lap and raised his voice at me saying, "Qu’est-ce vous fait avec cette serviette!?!?!” I have never been treated like this anywhere in the world. This is so totally inappropriate and unacceptable.

Customer review rating 4.5/5

Chrissy W. Business - Confirmed reviews ALL

I stayed at Mercure many times and have always had a good experience.

Dear Madam, Thank you for your review of our hotel. We are delighted that you enjoyed your stay and hope to welcome you back very soon. Sincerely, Caroline COMBET Director

Customer review rating 3.0/5

Steven N. Business - Confirmed reviews ALL

Shower head didn't work (Room 201) and bath tub didn't drain well.

Customer review rating 5.0/5

Yannick M. Business - Confirmed reviews ALL

It was short experience but full and good service

Dear Sir, Thank you for your review of our hotel. We are delighted that you enjoyed your stay, and we will be sure to pass on your positive feedback to Emie, the receptionist who checked you in on the evening of February 25. Sincerely, Caroline COMBET Director

Customer review rating 4.5/5

Michelle M. Solo - Confirmed reviews ALL

Lovely room, dining area and reception. Friendly helpful staff. Great food.

Dear Madam, Thank you for your positive review of our hotel. We are delighted that you enjoyed our hotel’s design. Following our renovation in 2018, we did everything we could to make the interior a modern and welcoming space. Sincerely, Caroline COMBET Director

Other web-users rate our hotel

  • 122 reviews 8.7/10 Location
  • 320 reviews 7.5/10 Room
  • 318 reviews 9.2/10 Service
  • 163 reviews 8.9/10 Breakfast
  • 94 reviews 8/10 Cleanliness
  • 7 reviews 4.3/10 Bar
  • 5 reviews 4/10 Wellness Area

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