Novotel Paris Saint Denis Stade Basilique Hotel 4 stars

We had a short stay at a very busy time - when the International rugby was on at the Stade. The reception and housekeeping staff were always friendly and helpful. Unfortunately they had no draught beer on Monday so we had to find a local bar. On return we ordered a final glass of wine at the hotel bar. The barman who served us continued a conversation with three frenchman, who were sitting at the bar, throughout the time he was serving us - the only display of ill manners that we experienced during our stay.

Hotel bien Restauration nulle

Generally good. Room was too warm & air-conditioning (which was on most of the time) didn't seem to cool it down much

While the hotel room was overall fine, I could not get the room temperature to a comfortable level - my colleagues staying at the hotel said the same thing. It was too warm even when i turned the thermostat to minimum level.

During the one night i stayed in the hotel, there was no running water which was only indicated by a small printout in the elevator. The next morning there was water but only extremely cold. It was unbearable to shower or wash one's hair with it. I really expect better when traveling for business. Especially the man at the counter simply shrugged it away and did not even offer any reimbursement or apology. I really wasnt as prepared as i wanted to be at the following business appointment. As a long customer of the Accor Group i was severely disappointed in your services

Satisfactory , but room was stuffy (the air-conditioning didn't seem to be working) Also, next time, I would prefer a room at the back of the hotel

Very strange location (front of the hotel). Room was nice. Nobody at the priority desk and having to wait more than 15 minutes as platinum member is not ok. Regarding the breakfast, this is the standard IBIS one at Mercure price => cost/quality ratio too high. Diner was catastrophic. Over 4 starters, only one was available. Regarding the main course (poulpes) it was a mix of reheated ones with few others just cooked. The first part was quite overcooked => very bad.

Over 30 minutes to check-in although I had done it upfront via Internet. Procedure totally useless

We are regulars at Novotel. As always a great Hotel, modern, clean and renovated. Breakfast was good. Service in the restaurant was not so good. The croissants were not being filled up regularly. The area where the hotel is located is bad. Drug dealers in the front of the Hotel the whole day. Not just 1 or 2 of them.. about 10 of them. Starting from 6 in the morning and thru till late in the night. The metro station is just 10 meters from the hotel, .. so the 10m past the drug dealers would be a run. In the metro station itself, it was not scary. Though the metro station is across, the room was quiet and we were not disturbed. The windows kept the noise completely out.

The service in the bar and the pizza were terrible !! This was not my experience before. Also at the breakfast, the service was not friendly

Comforatble but service not atentive to request

We faced many problems during our stay. Receptionists were nice and friendly. Room was ok except that AC produced a bad odor and when reported they make it seem like a technician will look it up but nobody did it throughout our 3 nights stay. We had to ask for more toiletries and they gave it to us by hand in the lobby! Kettle wasn't so clean inside. Refrigerator was so small. The main problem was the area in front of the hotel; while the metro station was just in front, but the africans standing outside (I believe they were selling drugs or whatever) made us afraid especially that when we come back late at night the hotel closes the doors and asks to press a button to open for us. Two times while we are inside with the label do not disturb a hotel staff opens the door! Just opens the door! She pretended she was making sure the house keeping was fine! One great thing was the roof setting which we used for 2 nights and was great sitting there talking and having some fresh air. Wouldn't go there again for the location and the inattentiveness of basic maintenance problems.

This has got to be the worst Accor hotel I have stayed in.Service at Bar was non existent the girl at reception was so rude and unhelpful.Will never stay here again .We came to watch a game at Staide de France but next time will book another hotel even if it is far away.Management train your stafg

Nice rooms with all basic comfort. Near the metro station is a plus.Friendly staff. Rooms are clean. Breakfast is ok (even if we are not used to the big coffee cups)Parking is perfect and safe : a plus if you travel to this hotel by car.

I was there with my husband and my 2 kids (one of them is a baby). The room was a good one (enough Space and clean). The breakfast was good: everything was available and the service was really excellent... i really recommand it