Novotel Paris Stade De France Basilique 4 stars

Customer review rating (ALL Rating) 4.4/5 816 reviews

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Description

Hotel extras

  • Modern, bright rooms suitable for any stay

  • Rooftop bar with a view of the Eiffel Tower and the capital

  • Restaurant offering homemade cuisine using organic and seasonal ingredients

  • 7 meeting rooms for your events near Paris

  • Secure car park near Stade de France

Our accommodation(s)

Hotel location

Novotel Paris Stade De France Basilique

1 Place de la Porte de Paris
93200 SAINT DENIS
France

GPS:48.930016, 2.357085

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR RESTAURANT

Treat yourself to authentic cuisine that is 100% homemade with fresh local ingredients. A reduced seasonal menu with generous and tasty dishes. A gourmet experience combining local produce and creativity!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  816 reviews

TripAdvisor Rating  3.9/5  571 reviews

Customer review rating 5.0/5

Mohamed S. Solo - Confirmed reviews ALL

​Everything was seamless thanks to Woeser's hospitality. Highly recommended​.Excellent Hotel with Outstanding Staff

Dear Mohamed, Thank you so much for this perfect 10/10 rating and for sharing your experience at the Novotel Paris Saint-Denis Stade Basilique through the AccorHotels survey! We are thrilled to hear that your stay was "seamless." Providing a smooth and enjoyable experience for our guests is our top priority, and it is wonderful to know we succeeded during your visit. I will be sure to share your kind words with Woeser. She will be delighted to hear that her hospitality made such a significant impact on your stay. It is reviews like yours that celebrate the hard work and dedication of our team. We truly appreciate your recommendation and look forward to welcoming you back for another excellent stay! Sincerely, Corentin Dubuis General Manager Novotel Paris Saint-Denis Stade Basilique

A Five-Star Experience Made Better by Woeser!

TripAdvisor rating 5.0/5

All hail the S TripAdvisor review

The first thing I noticed at this hotel was the fantastic, diverse staff—everyone was so friendly and created a great vibe. ​I especially want to thank Woeser for making our stay so effortless. We probably holds the record for the most repetitive questions, but she was such a good sport and answered every single one with total patience! She handled all our requests instantly and gave us 'chef's kiss' suggestions for unique local spots that really made our trip. ​It’s rare to find someone so helpful and quick to find solutions. We felt truly looked after. We will definitely be back and highly recommend staying here!

Dear allhailthes, Thank you so much for this glowing review! It is a joy to hear that you had such a "Five-Star Experience" at the Novotel Paris Saint-Denis Stade Basilique. I am particularly proud that you noticed the diversity and friendly vibe of our staff. We strive to create an inclusive and welcoming environment, and your feedback confirms we are on the right track! A huge thank you for your special mention of Woeser. I will personally share your compliments with her—she will be delighted to know that her patience, good humor, and "chef’s kiss" local recommendations made such a lasting impression. Whether it’s answering repetitive questions or finding instant solutions, Woeser truly embodies the spirit of hospitality we aim for. We are thrilled to know you felt looked after and that you plan to return. We can’t wait to welcome you back for another effortless stay! Sincerely, Corentin Dubuis General Manager Novotel Paris Saint-Denis Stade Basilique

Customer review rating 5.0/5

Shan R. E. 2. Couples - Confirmed reviews ALL

We had a baggage delay and Mohammad spent a lot of time and effort to help us retrieve our luggages

Dear Shan, Thank you so much for this perfect 10/10 rating and for highlighting your experience at Novotel Paris Saint-Denis Stade Basilique! We are delighted to hear that Mohammad was able to assist you during such a stressful situation as a baggage delay. Our team is committed to going above and beyond for our guests, and I am very proud to hear that Mohammad’s dedication and efforts helped you retrieve your luggage successfully. I will personally ensure that your kind words are shared with him; he will be thrilled to know he made such a positive impact on your stay. We look forward to welcoming you back soon for an equally seamless experience! Sincerely, Corentin Dubuis General Manager Novotel Paris Saint-Denis Stade Basilique

Worst experience

TripAdvisor rating 1.0/5

aruba f TripAdvisor review

To start of with this has been the worst hotel I have ever stayed at! To start with it felt very unsafe with people surrounding the entrance of the hotel trying to sell you things and the staff don’t do anything to move them so we have space to walk in and out. Secondly, the main point of all we called reception desk to ask for a drink of water or juice they advised to come to bar - we went downstairs they said they aren’t able to give us any WATER as they have ran out and when we asked for tap water they said NO so bluntly. Few items from room was damaged such as seats which is so disappointing. This was supposed to be a first time experience for me and my sister and we have left this hotel knowing we will never be coming back again.

Dear arubaf2026, I was deeply concerned to read about your experience at our hotel. Please accept my sincerest apologies for the series of frustrations you and your sister encountered; this is absolutely not the level of service or hospitality we strive to provide at Novotel. I would like to address the points you raised: The Welcome and Water Request: I am genuinely shocked to hear that you were refused tap water. Providing basic hydration is a fundamental courtesy, and a "blunt" refusal is completely unacceptable. I will be meeting with our Bar and Reception management immediately to address this lack of service spirit and ensure it never happens again. Safety and Surroundings: I understand that the presence of individuals at the hotel entrance can feel intimidating. While we do not have jurisdiction over the public sidewalk, we work closely with local authorities. Our security team is also instructed to ensure a clear and safe passage for our guests, and it is clear we failed you in this regard during your stay. Room Condition: We take great pride in our rooms, and I am very sorry that you found damaged furniture. I have shared this with our Maintenance and Housekeeping teams to ensure the room you occupied is thoroughly inspected and repaired. It is heartbreaking to know that your first experience with us resulted in such disappointment. I would value the opportunity to speak with you further to regain your trust. Sincerely, Corentin Dubuis General Manager Novotel Paris Saint-Denis Stade Basilique

Customer review rating 4.5/5

Vijay S. *. Families - Confirmed reviews ALL

We had an amazing time there for new year

Dear Vijay S. Alexander, What a pleasure it is to read your feedback following your stay with us to celebrate the New Year! We are delighted that you had an "amazing time" at the Novotel Paris Saint-Denis Stade Basilique. Knowing that you appreciated the quality of our hotel as well as the friendly welcome from our staff is the greatest reward for us, especially during such a festive holiday season. Thank you very much for your trust. We look forward to welcoming you back very soon for more wonderful moments! Sincerely, Corentin Dubuis General Manager Novotel Paris Saint-Denis Stade Basilique

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Other web-users rate our hotel

  • 899 reviews 8.4/10 Location
  • 979 reviews 7.9/10 Room
  • 1,054 reviews 8.2/10 Service
  • 9 reviews 5.9/10 WiFi
  • 496 reviews 6.9/10 Breakfast
  • 457 reviews 7.9/10 Cleanliness
  • 7 reviews 2.2/10 Pool

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