Novotel Paris Stade Basilique 4 stars

Dear jnish K. R., Thank you for taking the time to share your feedback following your recent business trip. I am deeply sorry to hear that your stay did not live up to the expectations of a 4-star hotel. Regarding the temperature in your room, I would like to clarify that our air conditioning system was functioning correctly; however, French regulations strictly limit cooling temperatures in commercial buildings to optimize energy consumption, meaning the system cannot be set below a certain threshold. I sincerely apologize for the discomfort this caused, and while I am glad our team provided a fan and changed your room, I completely understand that this was not an ideal solution for you. I also appreciate your feedback regarding the minimalist amenities and the process for obtaining the complimentary water bottles. We aim to balance convenience with our environmental commitments, but it is clear that this caused unnecessary inconvenience for you, especially while traveling alone on business. Your comments have been shared with our management and housekeeping teams to review how we can make these services more seamless and accessible for our guests. We truly value your constructive remarks and hope you will give us another opportunity to provide you with the high-quality experience you deserve on a future visit. Warm regards, Corentin DUBUIS, General Manager Novotel Paris Stade Basilique

Dear Anca B., Thank you so much for this perfect 100/100 rating and for taking the time to share your wonderful experience! We are absolutely delighted to hear that you and your mother had such an enjoyable extended weekend in Paris. It is a pleasure to know that you appreciated the comfort and space of your room and bathroom, as well as the little terrace. We are also thrilled that our varied and nutritious breakfast, along with the friendliness of our staff, contributed to making your stay so positive. As you mentioned, our immediate proximity to the metro station is indeed a great asset for exploring the city with ease, and we are glad it made your travels convenient. It was an honor to host you both, and we look forward to welcoming you back to Novotel Paris Stade Basilique for another fantastic stay in the future. Warm regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Markaya H., Thank you so much for this wonderful 90/100 rating and for your kind words! We are absolutely thrilled to read that you had such a great experience with us and that our hotel, bar, and restaurant staff were excellent. Our teams work hard every day to provide welcoming and attentive service, and knowing that their efforts made your stay amazing is the best reward we could ask for. It was a true pleasure having you as our guest, and we look forward to welcoming you back to Novotel Paris Stade Basilique in the near future! Warm regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Chantez Nanton, Thank you for your review and for sharing your rating of 80/100 following your stay with us. We are delighted that you found your room nice and clean, enjoyed our comfortable beds, and appreciated our convenient location. It is also wonderful to hear that our staff made a great impression by being very friendly and helpful. However, we sincerely apologize for the inconveniences you experienced. We are sorry that the heating was not working properly during your first night and that the bacon and sausages were not served at the ideal temperature at breakfast. Please be assured that we will pass this feedback along to our technical and catering teams to ensure these issues are looked into and corrected. We appreciate your valuable feedback, which helps us improve, and we hope to have the pleasure of welcoming you back for an even better experience at Novotel Paris Stade Basilique. Warm regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear MARCO SCHLEIPEN, Thank you for sharing your positive feedback following your stay at Novotel Paris Stade Basilique. We are delighted to hear that you enjoyed our breakfast and found our hotel to offer good value for money in a convenient location. It is especially rewarding to know that our team could assist you effectively with your missing suitcase. Ensuring such challenges are resolved smoothly for our guests is a priority, and we are glad it was safely returned to you. Since you had a pleasant experience, we would be very grateful if you would consider sharing your feedback on our Google and TripAdvisor pages to support our team. We look forward to welcoming you back on your next visit to Paris. Best regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique