Novotel Paris Saint Denis Stade Basilique Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 2,818 reviews

ALLSAFE approved hotel

Information message

Novotel Paris Saint Denis Stade Basilique
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+ 20 Services

Hotel extras

  • Room Service catering to delight your taste buds!

  • Seven meeting rooms, close to the business district

  • Certified ALLSAFE

  • Advantage 4

  • Stade de France metro station within walking distance of the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Paris Saint Denis Stade Basilique

1 Place de la Porte de Paris
93200 saint denis

Fax: (+33)1/55999596

Check-in from 12h00

Check out up to 12h00

  • 153, 170, 239, 253, 255 ET 356:  PORTE DE PARIS


  • By plane

    CHARLES DE GAULLE At 20km / 12.43 miles

  • By plane

    ORLY At 35km / 21.75 miles

  • By plane

    ROISSY CDG At 18km / 11.18 miles

  • By train

    GARE DE LYON At 15km / 9.32 miles

  • By train

    GARE DU NORD ET EST At 4km / 2.49 miles

  • By train

    GARE DU NORD ET EST At 5km / 3.11 miles

  • By train

    GARE MONTPARNASSE At 15km / 9.32 miles

  • By train

    GARE SAINT LAZARE At 8km / 4.97 miles

GPS:48.930016, 2.357085

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Within the peace and quiet of our lush patio or our room with plenty of natural light, now is the perfect time to discover our uniquely fresh and balanced stone-grilled cuisine, inspired by seasonal products

Our accommodation(s)

Combine work and relaxation in complete serenity. The newly designed Executive Room welcomes you with its features designed especially for you: free premium WIFI and minibar, iPod dock, Nespresso coffee and tea, wellbeing kit, robe and slippers. Do you need a bit more space for the family? The Suite has a living room, bedroom and bathroom with shower, tub and separate toilet. Free WIFI and minibar, iPod station, Nespresso coffee and tea and a wellness kit with bathrobe and slippers.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 98

  • Maximum capacity: 95 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Novotel Paris Saint Denis Stade Basilique

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,818 reviews

TripAdvisor Rating 4.0/5

455 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good location

Customer review rating 3.0/5

B. K. Families - 07/01/2022 Confirmed reviews ALL

Poor customer service at the reception

Dear k. B., Thank you for taking the time to tell us about your experience at the Novotel Paris Saint-Denis Stade Basilique. I am sorry that your experience did not meet your expectations; At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I would be happy to talk about your experience in order to have more information about the service provided during your stay. You can contact me directly : h9… We appreciate your feedback, We wish you a lovely day Sincerely, Camille Decours

good stay

Customer review rating 4.5/5

Anonymous Business - 02/12/2021 Confirmed reviews ALL

excellent many thanks


Customer review rating 3.0/5

F. M. Solo - 13/11/2021 Confirmed reviews ALL

Nothing special. No recognition of my Accor status at check in. Un-welcoming check in. I had completed the check in online before arriving, as you get the constant reminders by email. But it was useless. I had to repeat the process at check in. So a total waste of time. Room was clean. That’s it. The price is absolutely exaggerated and unjustified. Probably due to the fact that the stadium is 7 min from it. The area is really bad. And there are illegal sellers of “cigarettes” outside the door of the hotel all day long that will follow you so you buy something from them.

Good stay

Customer review rating 4.5/5

David Business - 05/11/2021 Confirmed reviews ALL

What I cannot understand is why if I book the hotel through a travel agency, my Accor fidelity points are not credited..... Then there is no incentive from me to chose Accor when I book through my Travel agency. The last 7 nights since June were not credited..

Dear DAVID M., We very much appreciate your comments regarding your stay at the Novotel Paris Saint-Denis Stade Basilique. As far as your rewards points are concerned, you can't accumulate points if your reservation is made by a travel agency external to the ALL ACCOR network. The prices are different and these agencies don't use the same platforms as ours. By reviewing your entire reservation history, you have always made your reservations through a travel agency. For future stays, don't hesitate to book on the website or on the application. You will be able to fully benefit from your rewards points as well as many other advantages. Sincerely, Mahamadou SIBY Assistant Chef de Réception

Well located, nice hotel but serious lack of staff and no restaurant from Friday lunchtime

Customer review rating 3.0/5

Isa Couples - 01/10/2021 Confirmed reviews ALL

Nice hotel, nice room but a serious lack of staff. We had to wait too long to being served, as your staff is outstretched, only a couple of people. I have never seen that. However, the little staff you have was friendly, helpful but definitively not enough. A very disappointing thing is the lack of restaurant during the weekend , and your breakfast buffet is really poor. Definitively not worth the price you are asking for it.

Well located

Customer review rating 4.0/5

Rose A. D. Couples - 27/09/2021 Confirmed reviews ALL

I had a good time staying in the hotel but I was abit disappointed with the treatment I was getting from receptionist particularly the male with dark hair who is there at nights and few times in the morning. And a middle age white lady who was there every morning at the reception and at the bar. She never friendly she treated me and my partner as if we were not wanted in the hotel and even when I was checking out she shouted at me to pay for breakfast infront of guests and staff. And I had already cleared my bills the night before. I was very embarrassed and be littled

good stay

Customer review rating 3.0/5

Martin Business - 01/09/2021 Confirmed reviews ALL

comments: nice meeting room and coffee breaks, but was too cold, even after stopping the airco.

expensive VS location & quality (2 or 3 star max) - closed restaurant - dangerous location -

Customer review rating 1.5/5

Sander Families - 09/08/2021 Confirmed reviews ALL

We arrived at 20:00 after a long drive from Holland and could not park the car in front of the hotel to check in.. as the entrance is at a metro station pedestrian area. For a 4 star hotel that is unacceptable. we had to park the car around the corner in a very dark and dangerous street where when we got out, and walk 200 meters to find the entrance, someone actually got robbed in front of us getting out of the car.. dozens of homeless people surrounded us in the street. When we checked in, we found out the restaurant was closed due to covid which is strange as all other hotels in Paris have restaurants open.. it was late and did not eat on the highway because the hotel website showed a very nice restaurant. We could only order some bar snacks and we would definitely not go out the hotel any more as far to dangerous for me and my 8 year old son. When we came in the room, it was different as I booked as it was just 1 bed and I booked a family room with extra kids bed. We had to go down again and wait for other room to prepare. I immediately changed my 2 day booking into 1 day and went to better (and cheaper Accor hotel the next day). During the night a 3:00 there started a hard annoying drilling noise from the ventilation system that came back every 10 minutes.. not sure what caused it, maybe poor maintenance of the airco system but it never stopped until checkout. This is not a 4 star hotel, it was overpriced and does not meet the 4 star level .. I spend less money in Mama Shelter downtown paris the day later with a great open restaurant. I never write negative reviews on my tripadvisor but this hotel people should be warned before they book it.

Well located and good stay

Customer review rating 4.0/5

Pradeepsingh Families - 30/07/2021 Confirmed reviews ALL

Was overall good experience

All that I've come to expect

Customer review rating 4.5/5

Trevor W. Solo - 19/03/2020 Confirmed reviews ALL

Staff were very kind

Dear M. W., We very much appreciate your comments regarding your stay at the Novotel Paris Saint-Denis Stade Basilique. We are glad that your experience met your expectation! Looking forward to welcoming you back, Sincerely, Romain CRESPEL Deputy Manager

Good Stay

Customer review rating 5.0/5

Roberta D. Couples - 16/03/2020 Confirmed reviews ALL

Everything was easy! parking was located close by ,breakfast was outstanding reception went well .I didn’t get a chance to drink my welcome drink but that was included in my visit and was nice also fresh water bottles

Dear Mrs D., We very much appreciate your comments regarding your stay at the Novotel Paris Saint-Denis Stade Basilique. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Romain CRESPEL Deputy Manager

Parking nightmare

Customer review rating 3.5/5

Philippe Business - 09/03/2020 Confirmed reviews ALL

Hotel is OK, although diner snacks list is very short. But the in and out of PARKING is a nightmare, tickets not working - We had to fight with that every time, and lost 20 minutes in negociations every time. Never again......

Everything I wanted was provided

Customer review rating 4.0/5

Anonymous Solo - 13/02/2020 Confirmed reviews ALL

As above

Awesome Hotel in a lousy area

TripAdvisor rating 4.0/5

lovefoodtravel72 Family - 10/10/2019 TripAdvisor review

We are regulars at Novotel. As always a great Hotel, modern, clean and renovated. Breakfast was good. Service in the restaurant was not so good. The croissants were not being filled up regularly. The area where the hotel is located is bad. Drug dealers in the front of the Hotel the whole day. Not just 1 or 2 of them.. about 10 of them. Starting from 6 in the morning and thru till late in the night. The metro station is just 10 meters from the hotel, .. so the 10m past the drug dealers would be a run. In the metro station itself, it was not scary. Though the metro station is across, the room was quiet and we were not disturbed. The windows kept the noise completely out.

Not so much satisfied

TripAdvisor rating 3.0/5

magued2001 Couples - 28/05/2019 TripAdvisor review

We faced many problems during our stay. Receptionists were nice and friendly. Room was ok except that AC produced a bad odor and when reported they make it seem like a technician will look it up but nobody did it throughout our 3 nights stay. We had to ask for more toiletries and they gave it to us by hand in the lobby! Kettle wasn't so clean inside. Refrigerator was so small. The main problem was the area in front of the hotel; while the metro station was just in front, but the africans standing outside (I believe they were selling drugs or whatever) made us afraid especially that when we come back late at night the hotel closes the doors and asks to press a button to open for us. Two times while we are inside with the label do not disturb a hotel staff opens the door! Just opens the door! She pretended she was making sure the house keeping was fine! One great thing was the roof setting which we used for 2 nights and was great sitting there talking and having some fresh air. Wouldn't go there again for the location and the inattentiveness of basic maintenance problems.

Dear MAGUED ADEL, Thank you for taking the time to tell us about your experience at the Novotel Paris Saint-Denis Stade Basilique. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Houyam ZEKRI Front desk assistant manager


TripAdvisor rating 2.0/5

Ovalau Couples - 05/12/2018 TripAdvisor review

This has got to be the worst Accor hotel I have stayed in.Service at Bar was non existent the girl at reception was so rude and unhelpful.Will never stay here again .We came to watch a game at Staide de France but next time will book another hotel even if it is far away.Management train your stafg

Hello Mr OVALAU I am aware of your message, and as a quality manager, I am extremely shocked at your return, indeed the service you have received, is not at all the one we want to give our customers. Be assured sir, that I send your message to all department heads and management, to make a point on this topic. I want to present on behalf of the entire team our sincerest apologies. Know that you satisfy and OUR GREATEST PRIORITY. I sent you an e-mail, do not hesitate to give me a return. In the meantime. Anyssa.

Nice Hotel. Good experience

TripAdvisor rating 4.0/5

Alain-Ch Family - 06/11/2018 TripAdvisor review

Nice rooms with all basic comfort. Near the metro station is a plus.Friendly staff. Rooms are clean. Breakfast is ok (even if we are not used to the big coffee cups)Parking is perfect and safe : a plus if you travel to this hotel by car.

Very good experience!!!

TripAdvisor rating 4.0/5

Chachou1974 Family - 28/12/2017 TripAdvisor review

I was there with my husband and my 2 kids (one of them is a baby). The room was a good one (enough Space and clean). The breakfast was good: everything was available and the service was really excellent... i really recommand it

Novotel for Paris Air Show

TripAdvisor rating 3.0/5

Charles C Business - 26/06/2017 TripAdvisor review

Young and inexperienced staff, but but good folks, good service, and they are learning - they need more coaching. Hassen makes a great Aperol Spritz and is very friendly. Really enjoyed him. Average to boring breakfast. Decent dinner menu. The maid didn't pick up bar glasses or replace used paper coffee cups. The maid needs some coaching on expectations overall. We usually tip maids - we didn't this time. Sheets felt like polyester - sweated all night. Typical French air conditioning in the room - it's an implication air conditioning rather than something that cools. Otherwise a comfortable and modern room. Nice view from the upper floors. However, you should work with the police to clean up the drug dealing going on outside the front door. Also, high traffic time is not when the main lobby should be mopped.

June 2017

TripAdvisor rating 4.0/5

Philippe D Business - 19/06/2017 TripAdvisor review

Very good Novotel ! But car park not easy to find (no signalisation & no gps info) and both barman (student ?) and part of restaurant staff (student ?) didn't have any expérience. No worry : they 're sympathics.

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