Novotel Paris Saint Denis Stade Basilique Hotel 4 stars

The service in the bar and the pizza were terrible !! This was not my experience before. Also at the breakfast, the service was not friendly

Comforatble but service not atentive to request

Overall very satisfied - will come again

It's was horrible as I had my car broken into and all my stuff was stolen at the hotel cat park .I will never stay there again.

Chose this hotel for the location at the end of a France holiday. Wanted to be close to airport for morning departure, but also close to metro for access to downtown Paris. Room was quite good & decent size. Would have been nice to have proper coffee cups & wine glasses rather than paper & plastic cups. Basin drainage was very bad (room 401). It would be a good idea to explain after hours front door access. It is quite intimidating to come back late & have no signage about how to get in the door while surrounded by lots of people congregating near the hotel entrance. We were not the only ones having this issue.

We enjoyed our stay. The hotel was family friendly with easy access to the metro and bus stations. Nice breakfast with variety of choices to eat and drink. Modern room with view of the Stadt De France. My only negative comment is that the common areas were not that clean.

The hotel was very clean and tidy. Room was a great size with ac, safe and small fridge. Staff very friendly. Metro stop and team just outside the front door. Only thing is the people hanging outside the front door

The staff was prompt and helpful during the time of checkin and the breakfast was good. Overall it was a decent stay and the guest enjoyed their stay at hotel. Looking forward to work with Novotel Paris Saint-Denis Stade Basilique again

Clean hotel. Good restaurant. Right near Metro stop. Good for Stade de France.

I liked the hotel in general. Service is nice and the rooms have plenty of space and amenities. The breakfast is good, but I do have to mention that my personal favourite hotel in terms of food is Hôtel ibis Saint-Denis Stade Sud. Other than that the hotel is next to a tram stop, a bus stop and a metro stop so it was easily accessible.

Ideal accommodation for our trip in Paris

svdsvd

good

Staff are helpful but wifi should be significantly improved, likewise the bar could be better and guests should not have to ask for member benefits such as water and welcome drink. The breakfast offering on the weekend is very poor compared to during the week. The tea and coffee in the room was only well stocked when we asked for an extra larger cup.

I booked the room under free cancellation policy rate for seven nights. On arrival (at the time of check-in), I have paid the room charges in full single payment. After four days i realised that the receptionist blocked equivalent amount of seven days stay (Euro 1530) as authorisation hold which mean around 3000 Euros were assigned for hotel charges and she said it is the hotel policy. It is a free cancellation policy if i notify 24 hours earlier, or to be charged for one night if i dont turn up. No where it is mentioned that equivalent amount of stay will be blocked for authorisation. I was not even informed at the time of check-in. After some argument, she released it but i was not able to use my card when i stayed in Paris. It created a big trouble as i was out of funds, used cash, another personal card etc. How can the hotel have a policy to hold this big amount as hold without informing the customer? I have never heard of this in any of other Accor hotels. Though i have not booked through Accor, i have stayed many times in Accor chain of hotels booked through booking.com. Very disappointing.