Novotel Paris Saint Denis Stade Basilique 4 stars

Customer review rating (ALL Rating) 4.2/5 836 reviews

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Novotel Paris Saint Denis Stade Basilique - Image 1
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1 Place de la Porte de Paris, 93200 SAINT DENIS, France

Description

Hotel extras

  • Room Service catering to delight your taste buds!

  • Seven meeting rooms, close to the business district

  • Certified ALLSAFE

  • Stade de France metro station within walking distance of the hotel

Our accommodation(s)

Hotel location

Novotel Paris Saint Denis Stade Basilique

1 Place de la Porte de Paris
93200 SAINT DENIS
France

GPS:48.930016, 2.357085

Telephone
Fax +33 1 55 99 95 96

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR RESTAURANT

Within the peace and quiet of our lush patio or our room with plenty of natural light, now is the perfect time to discover our uniquely fresh and balanced stone-grilled cuisine, inspired by seasonal products

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  836 reviews

TripAdvisor Rating  4.0/5  508 reviews

Comfortable Stay

Customer review rating 4.5/5

Gillian T. Couples - Confirmed reviews ALL

Stayed 2 nights in connection with paraolympics. Comfortable room beautifully clean. Nice hotel good facilities convenient for trams.

DO NOT BOOK ROOM 219!

TripAdvisor rating 2.0/5

Nicolas U TripAdvisor review

Revolving door glass broken, DO NOT BOOK ROOM 219, A/C IS NOT WORKING, so you must leave the window open. This location is very busy with traffic, police sirens, metro entrance is beside hotel entrance, so lot of people coming in and out, yelling, people hanging out at the hotel entrance. I did not sleep well in the whole stay. Hotel fully booked so I did not get a different room with working a/c. We BOOKED for a transport from the hotel to the airport the night before. NOBODY SHOWED UP ON TIME, hotel employees try 3 different companies. 1 hour later we got transport.

Terrible

TripAdvisor rating 1.0/5

Dreamer37180737531 TripAdvisor review

72 euro was taken out my account with out my authorisation. Saying we had breakfast when we never did . I have tried to get my money back and no luck .this is stealing I am so upset i do recommend anyone to book this hotel it's terrible until now I haven't received my money back.

Horrible choice

TripAdvisor rating 1.0/5

H7951VPnickb Business - TripAdvisor review

This hotel was chosen as accommodations during the Olympics, and it was atrocious. During the hottest time of the year, the air conditioning never worked. Opening the window resulted in loud, non-stop noise from traffic, passing trains, and police whistles from officers directing traffic. The noise could still be heard with the windows closed, forcing a white noise generator to be implemented. The bed was uncomfortable. The towels were paper thin. The shampoo and shower gel were watered down. There are no USB ports anywhere. INo service was offered to make repairs. The revolving door out front was broken and never fixed. The restaurant in the hotel doesn’t know how to cook scrambled eggs and the bacon was barely cooked at all. The only good thing was there is a Metro station literally steps from the front door, so you can escape quickly and go elsewhere. My recommendation: don’t stay here unless you enjoy sleeping in stifling hot rooms with no ventilation.

Concern about Unresponsive Staff, Poor Phone Etiquette, and Difficulty in Communication

TripAdvisor rating 1.0/5

Nitin P TripAdvisor review

Dear Novotel Paris Saint Denis Stade Basilique Management, I am writing to express my concern and frustration about the lack of response from your team, particularly ACHEAMPONG Patricia, regarding our group booking inquiries. Despite sending multiple emails, I have not received any response or acknowledgement. Furthermore, I have tried to contact the hotel several times to speak with ACHEAMPONG Patricia, but she is never available to take calls. When I do get through to the hotel, the staff rarely answer the phone properly, and I am often left waiting or disconnected. This lack of communication, unavailability, and poor phone etiquette is causing significant inconvenience and delaying our booking process. I would appreciate it if you could look into this matter and ensure that: - Your team responds promptly to emails - Staff members are available to take calls or return messages - Phone calls are answered professionally and promptly Alternatively, please provide me with an alternative contact person or email address where I can get a response. I hope you understand the importance of effective communication and good customer service in building trust and ensuring a smooth booking experience. I look forward to hearing from you soon.

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Other web-users rate our hotel

  • 543 reviews 8.2/10 Location
  • 662 reviews 7.3/10 Room
  • 639 reviews 7.1/10 Service
  • 7 reviews 6/10 WiFi
  • 338 reviews 6.3/10 Breakfast
  • 276 reviews 8.2/10 Cleanliness
  • 187 reviews 4.6/10 Food
  • 112 reviews 5.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.