Dear Alberto P., Thank you for your fantastic review and high rating following your stay at Novotel Paris Stade Basilique. We are delighted that you enjoyed so many aspects of your experience, from the friendly check-in and clean, comfortable room to our varied breakfast, well-equipped gym, and efficient check-out. We have taken note of your feedback regarding the room temperature control. Please accept our apologies for the inconvenience caused by the room being too cold; our maintenance team will look into the regulation system to ensure better control for our guests. It was a pleasure hosting you, and we look forward to welcoming you back on your next trip to Paris! Sincerely, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Ylana P. L., Thank you very much for your outstanding 100/100 rating and kind words following your stay at Novotel Paris Stade Basilique. We are delighted to hear that you felt so welcome and that our team's politeness made your stay comfortable and enjoyable. Delivering warm and attentive service is our top priority, and your feedback is a wonderful encouragement for all of us. We look forward to welcoming you back again soon! Sincerely, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Mohammad A., Thank you very much for your excellent rating and for taking the time to share your feedback following your stay at Novotel Paris Stade Basilique. We are delighted to hear that you had a great two-night stay with us and that Alpha provided such patient, kind, and helpful service with your questions and travel plans. I will be sure to pass along your wonderful compliments to him! We look forward to welcoming you back on your next visit to Paris. Sincerely, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Aditya, Thank you for taking the time to share your review and for giving us a score of 70/100. We are pleased to hear that you found our hotel nice and clean! Regarding the breakfast buffet, we understand your point. On concert days, we reinforce our teams to handle the high volume of guests. However, even though we inform our guests in advance, many tend to come down for breakfast at the exact same time, which can unfortunately create brief moments of rush and temporary shortages at the buffet. We appreciate your understanding and your feedback, as it helps us continue fine-tuning our organization during these busy event days. We hope to welcome you back again soon! Warm regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Wai K., Thank you very much for taking the time to share your review and for awarding us a great 90/100 score! We are delighted to hear that you enjoyed the comfort of your room, the shower, and the overall cleanliness and organization of our hotel. It is wonderful to know that our location next to the metro station made your stay so convenient and that you loved staying with us. We look forward to welcoming you back to Novotel Paris Stade Basilique in the near future! Warm regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Arshia, Thank you very much for this great 80/100 rating and for your kind feedback! We are delighted to read that you enjoyed our convenient location, the cleanliness of the hotel, the comfort of your stay, and the kindness of our team. Your satisfaction is a wonderful reward for all of us. We look forward to welcoming you back again soon to Novotel Paris Stade Basilique! Warm regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Gisele, Thank you very much for this perfect score of 100/100 and for your wonderful review! We are delighted to hear that our hotel was the ideal location for attending your concert at the Stade de France. It is truly gratifying to know that you enjoyed our clean, beautiful rooms, the fantastic breakfast, and the warm service provided by our friendly team. We look forward to welcoming you back to Novotel Paris Stade Basilique for your next concert or trip to Paris! Best regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Renaud, Thank you so much for taking the time to share your feedback and for this perfect score of 100/100! We are absolutely delighted to read that you had such a comfortable and quiet stay with us. It is wonderful to know that our hotel, facilities, and services fully met your expectations. Our team was especially touched by your "excellent personnel +++" mention. Providing warm and attentive service is our greatest passion, and your kind words are the best reward for all of us. We look forward to welcoming you back to Novotel Paris Stade Basilique on your next visit! Best regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Johann, Thank you very much for this great 90/100 rating and for sharing your experience following your stay for the "System of a Down" concert! We are delighted to hear that you found our hotel very comfortable and perfectly located just in front of the Stade de France. It is also a pleasure to know that you enjoyed our rooftop with its views of the stadium and the Eiffel Tower, as well as our direct access to Metro Line 13 and proximity to the RER B. Your kind words regarding our team's customer-oriented approach are deeply appreciated and will be shared with everyone. We have well noted your feedback regarding the parking and breakfast prices. We strive to offer competitive rates aligned with our urban location and the quality of our services, but your comments are valuable as they help us evaluate and improve our guest experience. We hope to welcome you back to Novotel Paris Stade Basilique for your next big event! Best regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Sandra, Thank you so much for your fantastic 100/100 rating and for taking the time to share such a wonderful review! We are absolutely thrilled to hear that every member of our team made you feel so welcome from the moment you arrived. Providing friendly and helpful service is our top priority, and we will be sure to pass along your special mention to Nathan at breakfast; he will be delighted to know he made your mornings brighter. It is also great to know that you enjoyed the space and comfort of your room, and that the air conditioning provided a refreshing escape from the warm weather. We would love to welcome you back to Novotel Paris Stade Basilique for your next visit to the Stade de France! Warm regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Suzanne Lightbowne, Thank you for taking the time to share your feedback following your recent stay. I am deeply sorry to read that your experience did not meet your expectations and that you left our hotel feeling disappointed. Your comments regarding cleanliness have been taken very seriously. Please accept my sincere apologies for the state of the room, the food marks on the furniture, and the condition of the carpets and dining room floor. This does not reflect our usual high standards, and I have immediately addressed these points with our housekeeping and food & beverage teams to ensure thorough deep cleaning and strict monitoring are carried out. I also take note of your comment about the safe and have passed this on to our maintenance manager for review. Regarding the surroundings of the hotel, we understand that the hustle and bustle of the area can feel overwhelming. Please be assured that the safety and peace of mind of our guests are our highest priorities; we work continuously with local authorities and maintain strict security protocols within and around the property. We are truly sorry that we did not provide you with the value for money you expected. We hope you will give us another opportunity in the future to show you the true quality of our service. Warm regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear jnish K. R., Thank you for taking the time to share your feedback following your recent business trip. I am deeply sorry to hear that your stay did not live up to the expectations of a 4-star hotel. Regarding the temperature in your room, I would like to clarify that our air conditioning system was functioning correctly; however, French regulations strictly limit cooling temperatures in commercial buildings to optimize energy consumption, meaning the system cannot be set below a certain threshold. I sincerely apologize for the discomfort this caused, and while I am glad our team provided a fan and changed your room, I completely understand that this was not an ideal solution for you. I also appreciate your feedback regarding the minimalist amenities and the process for obtaining the complimentary water bottles. We aim to balance convenience with our environmental commitments, but it is clear that this caused unnecessary inconvenience for you, especially while traveling alone on business. Your comments have been shared with our management and housekeeping teams to review how we can make these services more seamless and accessible for our guests. We truly value your constructive remarks and hope you will give us another opportunity to provide you with the high-quality experience you deserve on a future visit. Warm regards, Corentin DUBUIS, General Manager Novotel Paris Stade Basilique

Dear Anca B., Thank you so much for this perfect 100/100 rating and for taking the time to share your wonderful experience! We are absolutely delighted to hear that you and your mother had such an enjoyable extended weekend in Paris. It is a pleasure to know that you appreciated the comfort and space of your room and bathroom, as well as the little terrace. We are also thrilled that our varied and nutritious breakfast, along with the friendliness of our staff, contributed to making your stay so positive. As you mentioned, our immediate proximity to the metro station is indeed a great asset for exploring the city with ease, and we are glad it made your travels convenient. It was an honor to host you both, and we look forward to welcoming you back to Novotel Paris Stade Basilique for another fantastic stay in the future. Warm regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Markaya H., Thank you so much for this wonderful 90/100 rating and for your kind words! We are absolutely thrilled to read that you had such a great experience with us and that our hotel, bar, and restaurant staff were excellent. Our teams work hard every day to provide welcoming and attentive service, and knowing that their efforts made your stay amazing is the best reward we could ask for. It was a true pleasure having you as our guest, and we look forward to welcoming you back to Novotel Paris Stade Basilique in the near future! Warm regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Chantez Nanton, Thank you for your review and for sharing your rating of 80/100 following your stay with us. We are delighted that you found your room nice and clean, enjoyed our comfortable beds, and appreciated our convenient location. It is also wonderful to hear that our staff made a great impression by being very friendly and helpful. However, we sincerely apologize for the inconveniences you experienced. We are sorry that the heating was not working properly during your first night and that the bacon and sausages were not served at the ideal temperature at breakfast. Please be assured that we will pass this feedback along to our technical and catering teams to ensure these issues are looked into and corrected. We appreciate your valuable feedback, which helps us improve, and we hope to have the pleasure of welcoming you back for an even better experience at Novotel Paris Stade Basilique. Warm regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear MARCO SCHLEIPEN, Thank you for sharing your positive feedback following your stay at Novotel Paris Stade Basilique. We are delighted to hear that you enjoyed our breakfast and found our hotel to offer good value for money in a convenient location. It is especially rewarding to know that our team could assist you effectively with your missing suitcase. Ensuring such challenges are resolved smoothly for our guests is a priority, and we are glad it was safely returned to you. Since you had a pleasant experience, we would be very grateful if you would consider sharing your feedback on our Google and TripAdvisor pages to support our team. We look forward to welcoming you back on your next visit to Paris. Best regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Sabilah K., Thank you for taking the time to share your feedback following your recent stay at Novotel Paris Stade Basilique. I was very concerned to read about the issues you encountered. Please accept my sincerest apologies for the failure of the air conditioning and the unpleasant damp smell in your room and bathroom. This is certainly not the level of comfort and quality we strive to provide to our guests. I have immediately alerted our technical and housekeeping managers to inspect and resolve these issues in the room you occupied to ensure they do not recur. Your comfort is our priority, and I deeply regret that we fell short on this occasion. We would appreciate the opportunity to regain your trust and provide you with the high-quality experience you should expect from a Novotel. Best regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Mr. S., Thank you so much for this glowing review! We are absolutely thrilled to read that you had a 5-star experience at the Novotel Paris Stade Basilique. It was a true pleasure for our team to organize the surprise decoration and the champagne for your room. Knowing that these touches contributed to your happiness and made your stay memorable is the greatest reward for us. We are also glad that you found our location convenient and our staff helpful. Since your experience was so positive, we would be very grateful if you could share your feedback on our Google and TripAdvisor pages to help other travelers discover our establishment. We look forward to welcoming you back for another wonderful stay! Best regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Ms. H., Thank you for your wonderful feedback following your stay at the Novotel Paris Stade Basilique. We are delighted to read that you enjoyed the comfort and cleanliness of your room, as well as the convenience of our facilities. It is great to know that the storage space and the fridge added to the practicality of your stay. Our team takes great pride in being helpful, and your kind words are truly appreciated. Since your experience was excellent, we would be very grateful if you could share your feedback on our Google and TripAdvisor pages to help other travelers discover our establishment. We look forward to welcoming you back very soon. Best regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique