Novotel Paris Stade Basilique 4 stars

Dear Renaud, Thank you so much for taking the time to share your feedback and for this perfect score of 100/100! We are absolutely delighted to read that you had such a comfortable and quiet stay with us. It is wonderful to know that our hotel, facilities, and services fully met your expectations. Our team was especially touched by your "excellent personnel +++" mention. Providing warm and attentive service is our greatest passion, and your kind words are the best reward for all of us. We look forward to welcoming you back to Novotel Paris Stade Basilique on your next visit! Best regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Johann, Thank you very much for this great 90/100 rating and for sharing your experience following your stay for the "System of a Down" concert! We are delighted to hear that you found our hotel very comfortable and perfectly located just in front of the Stade de France. It is also a pleasure to know that you enjoyed our rooftop with its views of the stadium and the Eiffel Tower, as well as our direct access to Metro Line 13 and proximity to the RER B. Your kind words regarding our team's customer-oriented approach are deeply appreciated and will be shared with everyone. We have well noted your feedback regarding the parking and breakfast prices. We strive to offer competitive rates aligned with our urban location and the quality of our services, but your comments are valuable as they help us evaluate and improve our guest experience. We hope to welcome you back to Novotel Paris Stade Basilique for your next big event! Best regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Sandra, Thank you so much for your fantastic 100/100 rating and for taking the time to share such a wonderful review! We are absolutely thrilled to hear that every member of our team made you feel so welcome from the moment you arrived. Providing friendly and helpful service is our top priority, and we will be sure to pass along your special mention to Nathan at breakfast; he will be delighted to know he made your mornings brighter. It is also great to know that you enjoyed the space and comfort of your room, and that the air conditioning provided a refreshing escape from the warm weather. We would love to welcome you back to Novotel Paris Stade Basilique for your next visit to the Stade de France! Warm regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Suzanne Lightbowne, Thank you for taking the time to share your feedback following your recent stay. I am deeply sorry to read that your experience did not meet your expectations and that you left our hotel feeling disappointed. Your comments regarding cleanliness have been taken very seriously. Please accept my sincere apologies for the state of the room, the food marks on the furniture, and the condition of the carpets and dining room floor. This does not reflect our usual high standards, and I have immediately addressed these points with our housekeeping and food & beverage teams to ensure thorough deep cleaning and strict monitoring are carried out. I also take note of your comment about the safe and have passed this on to our maintenance manager for review. Regarding the surroundings of the hotel, we understand that the hustle and bustle of the area can feel overwhelming. Please be assured that the safety and peace of mind of our guests are our highest priorities; we work continuously with local authorities and maintain strict security protocols within and around the property. We are truly sorry that we did not provide you with the value for money you expected. We hope you will give us another opportunity in the future to show you the true quality of our service. Warm regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear jnish K. R., Thank you for taking the time to share your feedback following your recent business trip. I am deeply sorry to hear that your stay did not live up to the expectations of a 4-star hotel. Regarding the temperature in your room, I would like to clarify that our air conditioning system was functioning correctly; however, French regulations strictly limit cooling temperatures in commercial buildings to optimize energy consumption, meaning the system cannot be set below a certain threshold. I sincerely apologize for the discomfort this caused, and while I am glad our team provided a fan and changed your room, I completely understand that this was not an ideal solution for you. I also appreciate your feedback regarding the minimalist amenities and the process for obtaining the complimentary water bottles. We aim to balance convenience with our environmental commitments, but it is clear that this caused unnecessary inconvenience for you, especially while traveling alone on business. Your comments have been shared with our management and housekeeping teams to review how we can make these services more seamless and accessible for our guests. We truly value your constructive remarks and hope you will give us another opportunity to provide you with the high-quality experience you deserve on a future visit. Warm regards, Corentin DUBUIS, General Manager Novotel Paris Stade Basilique