Novotel Paris Saint Denis Stade Basilique Hotel 4 stars

While the hotel room was overall fine, I could not get the room temperature to a comfortable level - my colleagues staying at the hotel said the same thing. It was too warm even when i turned the thermostat to minimum level.

During the one night i stayed in the hotel, there was no running water which was only indicated by a small printout in the elevator. The next morning there was water but only extremely cold. It was unbearable to shower or wash one's hair with it. I really expect better when traveling for business. Especially the man at the counter simply shrugged it away and did not even offer any reimbursement or apology. I really wasnt as prepared as i wanted to be at the following business appointment. As a long customer of the Accor Group i was severely disappointed in your services

Satisfactory , but room was stuffy (the air-conditioning didn't seem to be working) Also, next time, I would prefer a room at the back of the hotel

Very strange location (front of the hotel). Room was nice. Nobody at the priority desk and having to wait more than 15 minutes as platinum member is not ok. Regarding the breakfast, this is the standard IBIS one at Mercure price => cost/quality ratio too high. Diner was catastrophic. Over 4 starters, only one was available. Regarding the main course (poulpes) it was a mix of reheated ones with few others just cooked. The first part was quite overcooked => very bad.

Over 30 minutes to check-in although I had done it upfront via Internet. Procedure totally useless

We are regulars at Novotel. As always a great Hotel, modern, clean and renovated. Breakfast was good. Service in the restaurant was not so good. The croissants were not being filled up regularly. The area where the hotel is located is bad. Drug dealers in the front of the Hotel the whole day. Not just 1 or 2 of them.. about 10 of them. Starting from 6 in the morning and thru till late in the night. The metro station is just 10 meters from the hotel, .. so the 10m past the drug dealers would be a run. In the metro station itself, it was not scary. Though the metro station is across, the room was quiet and we were not disturbed. The windows kept the noise completely out.

The service in the bar and the pizza were terrible !! This was not my experience before. Also at the breakfast, the service was not friendly

Comforatble but service not atentive to request

Overall very satisfied - will come again

It's was horrible as I had my car broken into and all my stuff was stolen at the hotel cat park .I will never stay there again.

Chose this hotel for the location at the end of a France holiday. Wanted to be close to airport for morning departure, but also close to metro for access to downtown Paris. Room was quite good & decent size. Would have been nice to have proper coffee cups & wine glasses rather than paper & plastic cups. Basin drainage was very bad (room 401). It would be a good idea to explain after hours front door access. It is quite intimidating to come back late & have no signage about how to get in the door while surrounded by lots of people congregating near the hotel entrance. We were not the only ones having this issue.

We enjoyed our stay. The hotel was family friendly with easy access to the metro and bus stations. Nice breakfast with variety of choices to eat and drink. Modern room with view of the Stadt De France. My only negative comment is that the common areas were not that clean.

The hotel was very clean and tidy. Room was a great size with ac, safe and small fridge. Staff very friendly. Metro stop and team just outside the front door. Only thing is the people hanging outside the front door

The staff was prompt and helpful during the time of checkin and the breakfast was good. Overall it was a decent stay and the guest enjoyed their stay at hotel. Looking forward to work with Novotel Paris Saint-Denis Stade Basilique again

Clean hotel. Good restaurant. Right near Metro stop. Good for Stade de France.