I had a good time staying in the hotel but I was abit disappointed with the treatment I was getting from receptionist particularly the male with dark hair who is there at nights and few times in the morning. And a middle age white lady who was there every morning at the reception and at the bar. She never friendly she treated me and my partner as if we were not wanted in the hotel and even when I was checking out she shouted at me to pay for breakfast infront of guests and staff. And I had already cleared my bills the night before. I was very embarrassed and be littled

comments: nice meeting room and coffee breaks, but was too cold, even after stopping the airco.

We arrived at 20:00 after a long drive from Holland and could not park the car in front of the hotel to check in.. as the entrance is at a metro station pedestrian area. For a 4 star hotel that is unacceptable. we had to park the car around the corner in a very dark and dangerous street where when we got out, and walk 200 meters to find the entrance, someone actually got robbed in front of us getting out of the car.. dozens of homeless people surrounded us in the street. When we checked in, we found out the restaurant was closed due to covid which is strange as all other hotels in Paris have restaurants open.. it was late and did not eat on the highway because the hotel website showed a very nice restaurant. We could only order some bar snacks and we would definitely not go out the hotel any more as far to dangerous for me and my 8 year old son. When we came in the room, it was different as I booked as it was just 1 bed and I booked a family room with extra kids bed. We had to go down again and wait for other room to prepare. I immediately changed my 2 day booking into 1 day and went to better (and cheaper Accor hotel the next day). During the night a 3:00 there started a hard annoying drilling noise from the ventilation system that came back every 10 minutes.. not sure what caused it, maybe poor maintenance of the airco system but it never stopped until checkout. This is not a 4 star hotel, it was overpriced and does not meet the 4 star level .. I spend less money in Mama Shelter downtown paris the day later with a great open restaurant. I never write negative reviews on my tripadvisor but this hotel people should be warned before they book it.

Was overall good experience

Staff were very kind

Everything was easy! parking was located close by ,breakfast was outstanding reception went well .I didn’t get a chance to drink my welcome drink but that was included in my visit and was nice also fresh water bottles

Hotel is OK, although diner snacks list is very short. But the in and out of PARKING is a nightmare, tickets not working - We had to fight with that every time, and lost 20 minutes in negociations every time. Never again......

As above

We are regulars at Novotel. As always a great Hotel, modern, clean and renovated. Breakfast was good. Service in the restaurant was not so good. The croissants were not being filled up regularly. The area where the hotel is located is bad. Drug dealers in the front of the Hotel the whole day. Not just 1 or 2 of them.. about 10 of them. Starting from 6 in the morning and thru till late in the night. The metro station is just 10 meters from the hotel, .. so the 10m past the drug dealers would be a run. In the metro station itself, it was not scary. Though the metro station is across, the room was quiet and we were not disturbed. The windows kept the noise completely out.

We faced many problems during our stay. Receptionists were nice and friendly. Room was ok except that AC produced a bad odor and when reported they make it seem like a technician will look it up but nobody did it throughout our 3 nights stay. We had to ask for more toiletries and they gave it to us by hand in the lobby! Kettle wasn't so clean inside. Refrigerator was so small. The main problem was the area in front of the hotel; while the metro station was just in front, but the africans standing outside (I believe they were selling drugs or whatever) made us afraid especially that when we come back late at night the hotel closes the doors and asks to press a button to open for us. Two times while we are inside with the label do not disturb a hotel staff opens the door! Just opens the door! She pretended she was making sure the house keeping was fine! One great thing was the roof setting which we used for 2 nights and was great sitting there talking and having some fresh air. Wouldn't go there again for the location and the inattentiveness of basic maintenance problems.

This has got to be the worst Accor hotel I have stayed in.Service at Bar was non existent the girl at reception was so rude and unhelpful.Will never stay here again .We came to watch a game at Staide de France but next time will book another hotel even if it is far away.Management train your stafg

Nice rooms with all basic comfort. Near the metro station is a plus.Friendly staff. Rooms are clean. Breakfast is ok (even if we are not used to the big coffee cups)Parking is perfect and safe : a plus if you travel to this hotel by car.

I was there with my husband and my 2 kids (one of them is a baby). The room was a good one (enough Space and clean). The breakfast was good: everything was available and the service was really excellent... i really recommand it

Young and inexperienced staff, but but good folks, good service, and they are learning - they need more coaching. Hassen makes a great Aperol Spritz and is very friendly. Really enjoyed him. Average to boring breakfast. Decent dinner menu. The maid didn't pick up bar glasses or replace used paper coffee cups. The maid needs some coaching on expectations overall. We usually tip maids - we didn't this time. Sheets felt like polyester - sweated all night. Typical French air conditioning in the room - it's an implication air conditioning rather than something that cools. Otherwise a comfortable and modern room. Nice view from the upper floors. However, you should work with the police to clean up the drug dealing going on outside the front door. Also, high traffic time is not when the main lobby should be mopped.

Very good Novotel ! But car park not easy to find (no signalisation & no gps info) and both barman (student ?) and part of restaurant staff (student ?) didn't have any expérience. No worry : they 're sympathics.