Novotel Paris Saint Denis Stade Basilique 4 stars

The first experience I had was negative. According to my booking I was aloud to check-in at 2pm, but I had to wait until past three 3pm for my rooms to be ready. The service at the reception was also not really what I would expect from Novotel Hotel where I paid more the 300euros per night. The hotel is well-located from a commuting perspective, however there are drug dealers and drug addicts continuously in front of the hotel entrance. Which makes it very scary to pass-by them with 3 young kids to the metro. Positive things are it is close to the metro Rooms where clean Kind regards, Mansour El Youzghi

Staff helpful with early check in.

great service.

Good

The parking experience not easy, to go one block away across the street to go down underground to park below the hotel , and in this parking inside a parking , and we need to validate the card ,after all this hard processing we need to pay extra , in order to know all the above it has to be in the hard way, trail and error , and going back and forth to the reception who give every little info , even when they see me getting in from the wrong entrance didn’t give me any comment to correct me, Novotel well known of the clean nice wide rooms , but and it was not my first time with Novotel , I am really surprised. I don’t recommend this hotel to any with needs parking.