Novotel Paris Saint Denis Stade Basilique 4 stars

Customer review rating (ALL Rating) 4.4/5 811 reviews

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Novotel Paris Saint Denis Stade Basilique - Image 1
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1 Place de la Porte de Paris, 93200 SAINT DENIS, France

Description

Hotel extras

  • Modern, bright rooms suitable for any stay

  • Rooftop bar with a view of the Eiffel Tower and the capital

  • Restaurant offering homemade cuisine using organic and seasonal ingredients

  • 7 meeting rooms for your events near Paris

  • Secure car park near Stade de France

Our accommodation(s)

Hotel location

Novotel Paris Saint Denis Stade Basilique

1 Place de la Porte de Paris
93200 SAINT DENIS
France

GPS:48.930016, 2.357085

Telephone
Fax +33 1 55 99 95 96

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR RESTAURANT

Treat yourself to authentic cuisine that is 100% homemade with fresh local ingredients. A reduced seasonal menu with generous and tasty dishes. A gourmet experience combining local produce and creativity!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  811 reviews

TripAdvisor Rating  3.9/5  570 reviews

Worst experience

TripAdvisor rating 1.0/5

aruba f TripAdvisor review

To start of with this has been the worst hotel I have ever stayed at! To start with it felt very unsafe with people surrounding the entrance of the hotel trying to sell you things and the staff don’t do anything to move them so we have space to walk in and out. Secondly, the main point of all we called reception desk to ask for a drink of water or juice they advised to come to bar - we went downstairs they said they aren’t able to give us any WATER as they have ran out and when we asked for tap water they said NO so bluntly. Few items from room was damaged such as seats which is so disappointing. This was supposed to be a first time experience for me and my sister and we have left this hotel knowing we will never be coming back again.

Dear arubaf2026, I was deeply concerned to read about your experience at our hotel. Please accept my sincerest apologies for the series of frustrations you and your sister encountered; this is absolutely not the level of service or hospitality we strive to provide at Novotel. I would like to address the points you raised: The Welcome and Water Request: I am genuinely shocked to hear that you were refused tap water. Providing basic hydration is a fundamental courtesy, and a "blunt" refusal is completely unacceptable. I will be meeting with our Bar and Reception management immediately to address this lack of service spirit and ensure it never happens again. Safety and Surroundings: I understand that the presence of individuals at the hotel entrance can feel intimidating. While we do not have jurisdiction over the public sidewalk, we work closely with local authorities. Our security team is also instructed to ensure a clear and safe passage for our guests, and it is clear we failed you in this regard during your stay. Room Condition: We take great pride in our rooms, and I am very sorry that you found damaged furniture. I have shared this with our Maintenance and Housekeeping teams to ensure the room you occupied is thoroughly inspected and repaired. It is heartbreaking to know that your first experience with us resulted in such disappointment. I would value the opportunity to speak with you further to regain your trust. Sincerely, Corentin Dubuis General Manager Novotel Paris Saint-Denis Stade Basilique

Customer review rating 4.5/5

Vijay S. *. Families - Confirmed reviews ALL

We had an amazing time there for new year

Dear Vijay S. Alexander, What a pleasure it is to read your feedback following your stay with us to celebrate the New Year! We are delighted that you had an "amazing time" at the Novotel Paris Saint-Denis Stade Basilique. Knowing that you appreciated the quality of our hotel as well as the friendly welcome from our staff is the greatest reward for us, especially during such a festive holiday season. Thank you very much for your trust. We look forward to welcoming you back very soon for more wonderful moments! Sincerely, Corentin Dubuis General Manager Novotel Paris Saint-Denis Stade Basilique

Customer review rating 4.0/5

Connie 3. Families - Confirmed reviews ALL

Good service. Just the water bowl not easy to let water out, water out slowly.

Dear Connie Yau, Thank you for sharing your feedback following your recent stay at Novotel Paris Saint-Denis Stade Basilique. We are pleased to hear that you found our location convenient, especially with the proximity to the metro, and that you enjoyed the quality of our service. Our team strives to make every guest's journey as smooth as possible, and we are glad this was reflected in your experience. I would like to sincerely apologize for the issue you encountered with the bathroom sink draining slowly. We understand how this can be a minor inconvenience during your stay. Please be assured that I have notified our maintenance department so they can clear the drain immediately and ensure everything is in perfect working order for our next guests. We appreciate your patronage and hope to have the pleasure of welcoming you back soon for an even more comfortable stay. Sincerely, Corentin Dubuis General Manager Novotel Paris Saint-Denis Stade Basilique

Customer review rating 3.5/5

Mohamed 4. Families - Confirmed reviews ALL

The hotel is well located, and the rooms are great. The reception staff was very friendly, except for the woman working the night shift. Unfortunately, breakfast was a disappointment. The waffle, pancake, and egg machines are very old. I had to wait almost 30 minutes just to cook one egg, and the staff had to keep switching the electricity between the machines to make them work.

Dear Mohamed Khalifa, Thank you for taking the time to share your feedback. We are pleased to hear that you found your stay comfortable, appreciated our location, and enjoyed the quality of our rooms. It is also wonderful to know that most of our reception staff made you feel welcome. However, I have taken note of your comment regarding our night shift colleague. We aim for a consistently warm and professional welcome at all hours, and I will be following up with the team to ensure our high standards are met throughout the night. I would like to offer my sincerest apologies for the breakfast experience. The situation you described with the machines and the power supply is certainly not the standard we strive for. We understand how frustrating a 30-minute wait for eggs can be, especially at the start of your day. Please be assured that I have alerted our Technical and Food & Beverage Managers to inspect the equipment and resolve these electrical issues immediately to ensure a smoother service for our guests. We value your loyalty and hope to have the opportunity to provide you with a much-improved breakfast experience during your next visit. Sincerely, Corentin Dubuis General Manager Novotel Paris Saint-Denis Stade Basilique

Customer review rating 4.5/5

Krzysztof 4. Families - Confirmed reviews ALL

Very close to metro station with good connection to city center; good breakfast; clean

Dear Krzysztof Kowalski, Thank you very much for this excellent 9/10 rating shared through our satisfaction survey. It is a pleasure to read that you enjoyed your stay, particularly thanks to our prime location right by the metro station, providing a quick and easy connection to the center of Paris. We are also delighted that the cleanliness of our hotel and the quality of our breakfast contributed to a successful stay. It was a pleasure to host you at Novotel Paris Saint-Denis Stade Basilique to start the year, and we look forward to welcoming you back very soon! Sincerely, Corentin Dubuis General Manager Novotel Paris Saint-Denis Stade Basilique

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Other web-users rate our hotel

  • 882 reviews 8.4/10 Location
  • 969 reviews 7.9/10 Room
  • 1,037 reviews 8.2/10 Service
  • 9 reviews 5.9/10 WiFi
  • 486 reviews 6.9/10 Breakfast
  • 479 reviews 7.8/10 Comfort
  • 449 reviews 7.9/10 Cleanliness
  • 173 reviews 5.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.