Dear Eleenda, Thank you for taking the time to share your feedback following your 5-night stay with us. While I am glad you enjoyed our spacious rooms and our convenient location right across from the metro station, I am deeply sorry for the intrusion into your room during your afternoon rest. Please accept my sincere apologies for the shock and distress this caused you. Maintaining our guests' privacy and security is an absolute priority. Following your stay, I have personally addressed this with our housekeeping and management teams to review our room-status tracking system and strictly reinforce our door-knocking protocols. Your constructive suggestions regarding door audibility and occupancy verification are well noted and have been passed along to our operational and technical management. We appreciate your valuable feedback, and I hope we will have the opportunity to regain your trust during a future visit to Novotel Paris Stade Basilique. Best regards, Corentin DUBUIS, General Manager Novotel Paris Stade Basilique

Dear Kimmel, Thank you so much for this perfect 100/100 rating! We are delighted to hear that you enjoyed our special decorations for the BIGBANG concert. Our team had a wonderful time setting up the lobby for the occasion, and knowing that it added extra fun to your stay means a lot to us! We look forward to welcoming you back to Novotel Paris Stade Basilique for another great event or trip to Paris. Best regards, Corentin DUBUIS, General Manager Novotel Paris Stade Basilique

Dear Jianne, Thank you so much for this perfect 100/100 rating and for sharing your wonderful experience! We are thrilled to know that your stay for the concert at the Stade de France was so memorable. Our team loved creating the themed lobby decor and preparing the personalized chocolate treat to welcome fans, and it is fantastic to hear that these special touches brought a smile to your face. We are also delighted that you found your room spacious and comfortable, and our location ideal for your event. We hope to have the pleasure of welcoming you back to Novotel Paris Stade Basilique for your next concert or trip to Paris! Best regards, Corentin DUBUIS, General Manager Novotel Paris Stade Basilique

Chère Gisèle, Un grand merci pour cette parfaite note de 100/100 et pour votre chaleureux commentaire ! Nous sommes ravis d'apprendre que vous avez passé un fantastique séjour parmi nous et que vous avez apprécié tant les prestations de l'hôtel que notre emplacement privilégié. Au plaisir de vous recevoir à nouveau très prochainement au Novotel Paris Stade Basilique ! Bien cordialement, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Maureen, Thank you so much for this wonderful 100/100 rating and for taking the time to share your review! We are absolutely delighted to read that you had an amazing experience with us and that our team made you feel so welcome. We will be sure to pass on your glowing feedback to Maureen—she will be thrilled to know that her friendly, helpful, and professional service made such a positive impact on your stay. We truly appreciate your high recommendation and look forward to welcoming you back to Novotel Paris Stade Basilique in the near future! Best regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Bharat, Thank you for taking the time to share your feedback following your recent stay with us. We are deeply sorry to read about your negative experience. What you described regarding staff availability and the air conditioning being switched off in the common areas falls short of the standards we strive to deliver at Novotel Paris Stade Basilique. Regarding our catering, we would like to emphasize that all our food is homemade using fresh, quality ingredients, and we regret that our culinary offer did not meet your taste. Please accept our sincere apologies for these shortcomings. Your comments have been shared directly with our food & beverage, front office, and management teams so that immediate adjustments and closer supervision are put in place. We regret that your stay was so disappointing and hope you will give us the opportunity to provide you with a much better experience in the future. Sincerely, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Shantrece, Thank you very much for this excellent 90/100 rating and for taking the time to share such a detailed review! We are thrilled to hear that you loved your Junior Suite on the 6th floor, and that you enjoyed the comfort, cleanliness, and view from your corner room. It is also wonderful to know that our proximity to the Stade de France and the friendliness of our team contributed to making your stay so enjoyable. I am especially touched by your kind words about the cocktails, it was a real pleasure preparing the "Pink Cloud" for you! We also take well note of your feedback regarding our restaurant's opening hours and menu selection, as we constantly strive to adjust and improve our dining experience. It would be an absolute pleasure to welcome you back to Novotel Paris Stade Basilique for your next event in Paris! Best regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Danielle, Thank you so much for this great 90/100 rating and for your glowing review! We are delighted that our location made your concert trip so seamless, with its quick, well-lit walk to the Stade de France and immediate proximity to the Metro. It is fantastic to hear that you appreciated the themed music playlist in the hotel—we love creating that special atmosphere for our event guests! Your compliments about our clean rooms and friendly team mean a lot to us all. We look forward to welcoming you back to Novotel Paris Stade Basilique for your next show or stay in Paris! Best regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Alberto P., Thank you for your fantastic review and high rating following your stay at Novotel Paris Stade Basilique. We are delighted that you enjoyed so many aspects of your experience, from the friendly check-in and clean, comfortable room to our varied breakfast, well-equipped gym, and efficient check-out. We have taken note of your feedback regarding the room temperature control. Please accept our apologies for the inconvenience caused by the room being too cold; our maintenance team will look into the regulation system to ensure better control for our guests. It was a pleasure hosting you, and we look forward to welcoming you back on your next trip to Paris! Sincerely, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Ylana P. L., Thank you very much for your outstanding 100/100 rating and kind words following your stay at Novotel Paris Stade Basilique. We are delighted to hear that you felt so welcome and that our team's politeness made your stay comfortable and enjoyable. Delivering warm and attentive service is our top priority, and your feedback is a wonderful encouragement for all of us. We look forward to welcoming you back again soon! Sincerely, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Mohammad A., Thank you very much for your excellent rating and for taking the time to share your feedback following your stay at Novotel Paris Stade Basilique. We are delighted to hear that you had a great two-night stay with us and that Alpha provided such patient, kind, and helpful service with your questions and travel plans. I will be sure to pass along your wonderful compliments to him! We look forward to welcoming you back on your next visit to Paris. Sincerely, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Aditya, Thank you for taking the time to share your review and for giving us a score of 70/100. We are pleased to hear that you found our hotel nice and clean! Regarding the breakfast buffet, we understand your point. On concert days, we reinforce our teams to handle the high volume of guests. However, even though we inform our guests in advance, many tend to come down for breakfast at the exact same time, which can unfortunately create brief moments of rush and temporary shortages at the buffet. We appreciate your understanding and your feedback, as it helps us continue fine-tuning our organization during these busy event days. We hope to welcome you back again soon! Warm regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Wai K., Thank you very much for taking the time to share your review and for awarding us a great 90/100 score! We are delighted to hear that you enjoyed the comfort of your room, the shower, and the overall cleanliness and organization of our hotel. It is wonderful to know that our location next to the metro station made your stay so convenient and that you loved staying with us. We look forward to welcoming you back to Novotel Paris Stade Basilique in the near future! Warm regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Arshia, Thank you very much for this great 80/100 rating and for your kind feedback! We are delighted to read that you enjoyed our convenient location, the cleanliness of the hotel, the comfort of your stay, and the kindness of our team. Your satisfaction is a wonderful reward for all of us. We look forward to welcoming you back again soon to Novotel Paris Stade Basilique! Warm regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Gisele, Thank you very much for this perfect score of 100/100 and for your wonderful review! We are delighted to hear that our hotel was the ideal location for attending your concert at the Stade de France. It is truly gratifying to know that you enjoyed our clean, beautiful rooms, the fantastic breakfast, and the warm service provided by our friendly team. We look forward to welcoming you back to Novotel Paris Stade Basilique for your next concert or trip to Paris! Best regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Renaud, Thank you so much for taking the time to share your feedback and for this perfect score of 100/100! We are absolutely delighted to read that you had such a comfortable and quiet stay with us. It is wonderful to know that our hotel, facilities, and services fully met your expectations. Our team was especially touched by your "excellent personnel +++" mention. Providing warm and attentive service is our greatest passion, and your kind words are the best reward for all of us. We look forward to welcoming you back to Novotel Paris Stade Basilique on your next visit! Best regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Johann, Thank you very much for this great 90/100 rating and for sharing your experience following your stay for the "System of a Down" concert! We are delighted to hear that you found our hotel very comfortable and perfectly located just in front of the Stade de France. It is also a pleasure to know that you enjoyed our rooftop with its views of the stadium and the Eiffel Tower, as well as our direct access to Metro Line 13 and proximity to the RER B. Your kind words regarding our team's customer-oriented approach are deeply appreciated and will be shared with everyone. We have well noted your feedback regarding the parking and breakfast prices. We strive to offer competitive rates aligned with our urban location and the quality of our services, but your comments are valuable as they help us evaluate and improve our guest experience. We hope to welcome you back to Novotel Paris Stade Basilique for your next big event! Best regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Sandra, Thank you so much for your fantastic 100/100 rating and for taking the time to share such a wonderful review! We are absolutely thrilled to hear that every member of our team made you feel so welcome from the moment you arrived. Providing friendly and helpful service is our top priority, and we will be sure to pass along your special mention to Nathan at breakfast; he will be delighted to know he made your mornings brighter. It is also great to know that you enjoyed the space and comfort of your room, and that the air conditioning provided a refreshing escape from the warm weather. We would love to welcome you back to Novotel Paris Stade Basilique for your next visit to the Stade de France! Warm regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique

Dear Suzanne Lightbowne, Thank you for taking the time to share your feedback following your recent stay. I am deeply sorry to read that your experience did not meet your expectations and that you left our hotel feeling disappointed. Your comments regarding cleanliness have been taken very seriously. Please accept my sincere apologies for the state of the room, the food marks on the furniture, and the condition of the carpets and dining room floor. This does not reflect our usual high standards, and I have immediately addressed these points with our housekeeping and food & beverage teams to ensure thorough deep cleaning and strict monitoring are carried out. I also take note of your comment about the safe and have passed this on to our maintenance manager for review. Regarding the surroundings of the hotel, we understand that the hustle and bustle of the area can feel overwhelming. Please be assured that the safety and peace of mind of our guests are our highest priorities; we work continuously with local authorities and maintain strict security protocols within and around the property. We are truly sorry that we did not provide you with the value for money you expected. We hope you will give us another opportunity in the future to show you the true quality of our service. Warm regards, Corentin DUBUIS, Directeur Général Novotel Paris Stade Basilique