Dear Guest, Thank you very much for sharing your feedback! We are delighted to hear that you enjoyed our convenient location and the comfort of our hotel. It is also a pleasure to know that our team made a positive impression with their helpfulness and attentive service. We hope to have the pleasure of welcoming you back to Paris for another enjoyable stay. Warm regards, L’équipe de l’hôtel Mercure Paris Notre-Dame Saint-Germain-des-Prés

Dear Guest, Thank you for sharing your feedback following your stay at the Mercure Paris Notre-Dame Saint-Germain-des-Prés. We are pleased to hear that you appreciated the friendliness of our team. However, we sincerely regret that the size of your room, the condition of the carpet, and the unpleasant smell in the bathroom did not meet your expectations. Please accept our apologies for these inconveniences. Your comments have been shared with the relevant departments so that these issues can be addressed. We hope to have the opportunity to welcome you again and provide you with a more comfortable experience. Kind regards, The Mercure Paris Notre-Dame Saint-Germain-des-Prés Team

Dear Guest, Thank you very much for sharing your feedback following your stay at the Mercure Paris Notre-Dame Saint-Germain-des-Prés. We are delighted to hear that you appreciated our central location, which is ideal for exploring Paris, as well as the helpfulness, friendliness, and knowledge of our team. Your kind words are a wonderful encouragement to our staff, and we hope to have the pleasure of welcoming you back on your next visit to Paris. Kind regards, The Mercure Paris Notre-Dame Saint-Germain-des-Prés Team

Dear Guest, We are truly sorry to learn that your experience did not meet your expectations. We sincerely regret that the service, the size of the elevator and our breakfast offering left you disappointed. We strive to provide all our guests with a welcoming and pleasant experience, and we are sorry that we fell short of this during your stay. Please be assured that your feedback regarding the breakfast and the service provided has been taken into consideration, as guest satisfaction remains one of our main priorities. We understand your disappointment, particularly given the overall cost of your stay, and we sincerely apologize for the inconvenience. We hope you will give us another opportunity to provide you with a more enjoyable experience in the future. Kind regards, The Mercure Paris Notre-Dame Saint-Germain-des-Prés Team

Dear Guest, Thank you for sharing your feedback with us. We are delighted to hear that you appreciated the helpfulness of our front desk team and our convenient location. We also appreciate your comments regarding the size of our rooms and understand that this is an important consideration when choosing accommodation. Your feedback is valuable to us as we continuously strive to improve our guests’ experience. We hope to have the pleasure of welcoming you back to Paris in the future. Kind regards, The Mercure Paris Notre-Dame Saint-Germain-des-Prés Hotel Team

Dear Guest, Thank you for taking the time to share your detailed feedback following your stay at Mercure Paris Notre Dame. We are pleased to hear that you appreciated our location and the assistance provided by our team prior to your arrival. However, we are truly sorry that several aspects of your stay did not meet your expectations. Regarding the complimentary drink offered as an ALL member, we sincerely apologize for the confusion at check-out. This should indeed have been offered to you as part of your member benefits, and we regret that you were initially asked to pay for it. We are also very sorry about the issues with the safe and the refrigerator in your room. We fully understand how important it is to have a secure place for your passports and valuables, as well as a functioning refrigerator, especially during a warm stay in Paris. We regret that these issues were not identified and resolved during your stay. We have taken your comments seriously and will share them with our maintenance and housekeeping teams to ensure that these matters are properly addressed. We are equally sorry that the size of the room and the rate paid for your first night left you with such a disappointing impression. We understand that you expected a greater level of comfort, particularly considering the rate. We sincerely regret that these issues affected your overall experience and that you left with the feeling that you would not return, especially as you appreciated our location. We truly appreciate your feedback, as it helps us identify areas where we can improve. We hope that, despite this experience, you may reconsider giving us another opportunity in the future. Kind regards, The Mercure Paris Notre Dame Team

Dear Guest, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our convenient location in the Latin Quarter, as well as your room and our facilities. We are especially pleased that you appreciated the friendliness and professionalism of our team. We look forward to welcoming you back to Mercure Paris Notre-Dame on your next visit to Paris. Warm regards, The Mercure Paris Notre-Dame Team

Dear Guest, Thank you for taking the time to share your feedback with us. We are very pleased to hear that you appreciated the professionalism, kindness, and dedication of our team. Your kind words are greatly appreciated and will certainly be shared with our staff. We are nevertheless sorry to see that your overall stay did not fully meet your expectations. We would have been delighted to have the opportunity to address any concerns during your stay. We hope to have the pleasure of welcoming you again in the future and providing you with a more enjoyable experience. Kind regards, The Team Mercure Paris Notre Dame Saint-Germain des Prés

Dear Guest, Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to hear that you enjoyed our excellent location and found it convenient to explore many of Paris’s main attractions on foot. We are also pleased that you appreciated the quality of our service and had an enjoyable stay overall. We are, however, sorry to hear about the discomfort caused by the mattress protector. We understand how important a comfortable night’s sleep is, and we sincerely regret that this affected your experience. We will share your feedback with our team so that we can look into this matter carefully. Thank you once again for your recommendation. We hope to have the pleasure of welcoming you back to the Mercure Paris Notre Dame on your next visit to Paris. Kind regards, The Mercure Paris Notre Dame Team

Dear Guest, Thank you very much for your feedback. We are delighted to hear that you enjoyed our convenient location, quiet atmosphere, facilities, and the friendliness of our team. It is especially pleasing to know that you found our hotel to be great value for your stay in Paris. We truly appreciate your kind words and hope to have the pleasure of welcoming you back on your next visit to Paris! Hotel Management

Dear Guest, Thank you very much for your kind feedback. We are delighted to hear that you had a very good experience at our hotel. We truly appreciate your recommendation and hope to welcome you back again soon. Kind regards, Hotel Management

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you appreciated our central location and found our team to be nice and helpful. We are, however, sorry to learn that the size of the bedroom and bathroom did not meet your expectations. We understand that the limited space may have affected your comfort. We hope to have the pleasure of welcoming you again during your next visit to Paris. Kind regards, The Mercure Paris Notre Dame Team

Dear Guest, Thank you very much for taking the time to share such detailed feedback about your stay. We are delighted to hear that you appreciated our convenient location, the cleanliness and comfort of your room, as well as the friendliness of our team. We are also pleased that you enjoyed our breakfast and the scenic views from the breakfast area. We sincerely apologize for the inconvenience caused by the air conditioning. We understand that the room temperature can have a significant impact on comfort, especially during warmer periods, and we appreciate your understanding during your stay. Your kind comments regarding our staff are greatly appreciated and will be shared with the whole team. We hope to have the pleasure of welcoming you again on your next visit to Paris. Kind regards, The Mercure Paris Notre Dame Team

Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you appreciated the charming atmosphere of our hotel, its convenient location, and the quality of service provided by our team. We are, however, sorry to learn that the cleanliness of your room, particularly the bathroom, did not meet your expectations. Please rest assured that we take your comments very seriously and will share them with our housekeeping team to ensure that our standards are consistently maintained. We hope to have the pleasure of welcoming you again and providing you with a more satisfactory experience. Kind regards, The Mercure Paris Notre Dame Team

Dear Guest, Thank you very much for your lovely feedback. We are delighted to hear that, even for a short stay in Paris, you felt comfortable, well looked after, and that our team helped make your experience enjoyable. It was a pleasure to welcome you, and we hope to have the opportunity to see you again on your next visit to Paris. Kind regards, The Mercure Paris Notre Dame Team

Dear Guest, Thank you very much for sharing your feedback with us. We are delighted to hear that you appreciated the helpfulness of our front desk team, as well as our convenient location and the facilities provided by the hotel. We are also pleased that you found the air conditioning and lift convenient during your stay. We sincerely apologize if the air conditioning did not feel strong enough during the summer period, and we appreciate your understanding. We hope to have the pleasure of welcoming you back to Paris in the future. The Team at Mercure Paris Notre-Dame

Cher Client, Merci pour votre retour et pour votre excellente note de 9/10. Nous sommes ravis que vous ayez apprécié la propreté de la chambre, l’emplacement de l’établissement ainsi que la gentillesse et la disponibilité de notre personnel. Nous sommes toutefois désolés pour la mauvaise odeur constatée dans la chambre. Votre remarque a bien été prise en compte et nous allons effectuer les vérifications nécessaires afin d’identifier et de résoudre ce problème. Au plaisir de vous accueillir à nouveau lors d’un prochain séjour. Bien cordialement, Hotel management