Mercure Paris La Sorbonne Saint Germain des Prés Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 3,617 reviews

Mercure Paris La Sorbonne Saint Germain des Prés Hotel
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+ 17 Services

Hotel extras

Lounge bar and summer garden, free WIFI. Public car park in the rue Soufflot, 3 minutes' walk from the hotel, Vélib bicycle station close by. Amble along the banks of the Seine, visiting the Musée du Louvre and discover the stallholders' treasures.

Hotel location

Mercure Paris La Sorbonne Saint Germain des Prés Hotel

14 rue de la Sorbonne
75005 paris
france

Fax: (+33)1/56241960

Check-in from 14h00

Check out up to 12h00

  • BOULOGNE GARE AUSTERLIZ:  10 Cluny La Sorbonn

  • PORTE DE CLIGNANCOURT:  4 St Michel

  • PORTE ORLEANS:  4 St Michel

  • RER:  B - C St Michel - N.D

  • By plane

    PARIS ORLY At 20km / 12 miles

  • By plane

    ROISSY CDG At 25km / 15 miles

  • By helicopter

    HELIPORT DE PARIS At 5km / 3 miles

  • By train

    GARE AUSTERLIZ At 2km / 1 miles

  • By train

    GARE DU NORD At 3km / 1 miles

  • By train

    GARE MONTPARNASSE At 2km / 1 miles

GPS:48.849171, 2.343006

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Our accommodation(s)

Our fully renovated hotel offers 47 Standard and Privilege rooms that are bright and pleasant with warm tones creating a cozy and comfortable atmosphere. Some have views of La Sorbonne. Take advantage of free WIFI, air-conditioning as well as upscale bedding.

Our guest reviews for
Mercure Paris La Sorbonne Saint Germain des Prés Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,617 reviews

TripAdvisor Rating 4.0/5

1,141 reviews

Well located

Customer review rating 3.5/5

Acj Solo - 07/01/2022 Confirmed reviews ALL

Good location, would have preferred a shower rather than a bathtub in the bathroom.

Convenient and good location

Customer review rating 4.0/5

Anonymous Solo - 26/12/2021 Confirmed reviews ALL

Overall a nice little place. The room was comfortable but not at all like it was depicted on the website. I arrived at the hotel about 0900. I knew it was too early to check-in. I was asked to come back in two hours. I did. I waited an additional hour plus in the lobby. The Reception staff did not acknowledge my presents until I asked if I could finally check-in and the acted as thought I came out of nowhere. The room is small (I hit my head on the wall getting out of bed). But the room was very comfortable and I like the location. The price was very pleasant! So there's value.

Dear GLENNARD B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Sorbonne Saint-Germain-des-Prés. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement Maria Pires

Good location and good value

Customer review rating 3.5/5

Manuel G. Solo - 15/12/2021 Confirmed reviews ALL

Everything was fine. Location is perfect, in the Latin Quarter just in front the Sorbonne. Service fine, quiet rooms, not so small for Paris average and there was no noise

Dear MANUEL G. GONZALEZ, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Sorbonne Saint-Germain-des-Prés. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement Maria Pires Directrice

Very central location

Customer review rating 3.5/5

Daddyq Couples - 07/12/2021 Confirmed reviews ALL

Nice hotel

Dear NIELS-OLE S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Sorbonne Saint-Germain-des-Prés. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pires Maria Directrice

Convenient location for academics

Customer review rating 3.5/5

Well L. Business - 03/12/2021 Confirmed reviews ALL

I spent 2 nights here and enjoyed being able to find a very good evening meal just around the corner.

Dear PETER H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Sorbonne Saint-Germain-des-Prés. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Pires Directrice

Good be better

Customer review rating 3.0/5

Michal E. Families - 23/11/2021 Confirmed reviews ALL

It will be better if you replace the mattress in room 114. Also disappointing you don't have conditioner and shampoo in bathroom like you had before..

Dear MICHAL E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Sorbonne Saint-Germain-des-Prés. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maria Pires Directrice

Good staff and location but bad beds, showers and rooms

Customer review rating 2.0/5

Kevin Solo - 21/11/2021 Confirmed reviews ALL

Location was good, staff were good, internet was good, and breakfast were good. However, all those are secondary to the primary reasons for a hotel room which is to sleep and get clean. On both of those accounts this hotel were bad. The bed was the most uncomfortable hotel bed I have ever laid in. It felt like someone threw a comforter on top of a sheet of wood. The only way I was able to get sleep was by aligning my spine with the air gap between the two mattresses. And it is not a matter of preference. I can sleep great on both firm and soft mattresses and everything in between, but not horrible uncomfortable mattresses. In addition to the bed being horribly uncomfortable, the rooms were very noisy. There was no noise from the outside, but you could hear everything inside the hotel. I could hear people's conversations in the rooms around me, when they turned the TV on, when they closed the doors, I could hear the people walk above me. The noise was terrible. Even budget Ibis hotels have better beds and quieter rooms. Then the shower. The showers were installed in the most ridiculous way I have ever seen so that you are required to stand in a very small part of the tub at an awkward angle so as not to flood the bathroom floor. But you fail. The bathroom floor gets flooded anyways which causes the entire small room to smell musky and damp. This is the first All Accor property that I can say I will not book again.

Dear KEVIN L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Sorbonne Saint-Germain-des-Prés. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pires Morais Directrice

Horrible stay

Customer review rating 2.0/5

Anonymous Couples - 14/11/2021 Confirmed reviews ALL

This is absolutely not a 4-star hotel, employees don’t speak English, even people at reception. Breakfast was awful, it was a small UG room, there was no air circulation, sanitization rules habe not been followed during corona, guests could “touch” whatever they want, limited number of tables (around 10-11), so we were told in French that we should WAIT for breakfast upstairs. The quality and variety of products was so poor, have never seen something like that before. Our room was clean and hell, but the walls are so thin, so that you literally can hear everything what’s happening outside. I would never recommend Mercure in Paris to my friends, there are plenty of good hotels with better price and service.

Dear MARIIA K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Sorbonne Saint-Germain-des-Prés. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maria Pires Directrice

Good stay

Customer review rating 4.0/5

Michael A. Business - 05/11/2021 Confirmed reviews ALL

Very pleasant

Dear MICHAEL A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Sorbonne Saint-Germain-des-Prés. We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another Magnifique journey with us. Sincerely, Maria Pires Directrice

perfect pad for a short stay in Paris

Customer review rating 4.5/5

Romain Business - 05/11/2021 Confirmed reviews ALL

Friendly and helpful staff, I've requested a bath tub...and the room had one; that was a nice touch!

Dear ROMAIN D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Sorbonne Saint-Germain-des-Prés. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Pires Directrice

Stay was alright

Customer review rating 3.0/5

Anonymous Friends - 02/11/2021 Confirmed reviews ALL

Location was great. Staff were welcoming. Room was small and have strong smoking flavour, after changing room, new room can smell toilet poo smell when neighbouring room use toilet.

Great, convenient hotel, BUT uncomfortable bed.

TripAdvisor rating 2.0/5

SuperGreg 13/03/2020 TripAdvisor review

This Left Bank hotel is super-convenient to all of Paris as well as the RER-B train line to the airport. The staff are friendly and helpful the hotel is clean. Rooms are nice and roomy for the price, considering that many Paris rooms are not large. My only complaint was the awful bed. It was very lumpy and they used a plastic sheet under the linens when meant that you would wake up wet from perspiration.

Dear SuperGreg, Thank you for your recent stay. We appreciate you taking the time to notify us of your recent experience with us. Although you found our location ideal, friendly and helpful staff, the hotel is clean, rooms are nice however, we regret to know that the bed did not meet your expectation This certainly is not indicative of what we hear from the great majority of our guests I will attempt to research which room you occupied so the mattress can be inspected and switched out if necessary. We welcome your feedback and hope that despite your recent experience you will provide us with the opportunity to welcome you back in the future. Take care & stay safe Best regards Maria PIRES General manager

Hotel with an excellent location for visiting Paris

TripAdvisor rating 4.0/5

AldoV432 30/01/2020 TripAdvisor review

This hotel has an excellent location, which makes it perfect for visiting central Paris. Staff were friendly and the room was clean. The room we had was very quiet, but rather dated. The lighting was a bit gloomy, but bathroom and shower were fine. Breakfast was average.

Dear Aldov432, Thank you for choosing to stay at our hotel and complete review following your recent stay here at the MERCURE PARIS LA SORBONNE Nothing gives us more pleasure than knowing that our guests have had a fantastic stay with us, we are truly delighted to know that our team has made a positive impression on you. your feedback has been shared with our team members and has been very appreciated I hope we will be able to welcome you back in the future for a better experience. Kind regards, Maria PIRES Manager

This was my worst stay at an Accor property.

TripAdvisor rating 1.0/5

w0lv3rin3 Business - 29/01/2020 TripAdvisor review

This was my worst stay at an Accor property. The room was small & at an end of a cramped corridor. The bathroom was really, really small. The overall room was untidy, stuffy and tucked away in a corner at the back of the building. The access to the room was a narrow, unclean corridor.

Not recommended

TripAdvisor rating 1.0/5

Llewellyn E 24/01/2020 TripAdvisor review

The hotel is in serious need of an overhaul. Beds are beyond tired, breakfast very poor and internet service unreliable. A good location but poor sound insulation. Other hotels can easily provide a better service/quality at a similar price. Not recommended.

Dear guest, I thank you for taking the time to share your experience at Mercure Paris La Sorbonne Saint Germain des Pres during your last stay. We thank you for all our guests’ feedback and I am disappointed to read that your stay did not live up to your expectations. Therefore, I would very much like the opportunity to discuss the points you have raised further, and I would kindly ask you to contact me on 0033156243462 or by email at h2897-gm@accor.com We wish you only the best of future traveling experiences. Warm regards Maria PIRES Manager

Bad breakfast

TripAdvisor rating 2.0/5

manukareol Couples - 02/01/2020 TripAdvisor review

The room facilities need an update, especially the bathroom and the beds. The breakfast lounge is too small and there is not availables tables for all. You have to wait for an available site. The staff does not facilitate things either.

Dear Guest, Please allow me to apologize for the various elements of your stay that lead to such disappointment. I can assure you that this is not the level of service that we strive to provide to our guests. Your comments have been shared with the management teams involved and will be used to monitor and improve the service that we provide to our guests I sincerely hope you will revisit us again in the future in order for us to change your impression of our hotel. Best regards, Maria PIRES Manager

Well-located for the Left Bank

TripAdvisor rating 5.0/5

agw1944 Couples - 29/12/2019 TripAdvisor review

Well-located across the street from the Sorbonne, this hotel gave us an excellent base for a short stay in Paris just before Christmas. Although we'd booked a Privilege room it turned out that a Standard room was equally as good and had the advantage of not being on the street frontage and thereby being very quiet. The front of house staff couldn't have been more helpful in trying to secure taxis for us in a strike-bound and grid-locked city.

Dear AGW1944, First of all, thank you very much for taking the time to write a review on TripAdvisor. We are very grateful as it is rewarding for our team. We cannot say enough about your lovely review. Each of our guests is unique, and we do our best to provide a seamless experience to everyone. Our teams do their best to make your stays a success and provide you with a unique and irreproachable service We hope to welcome you back very soon, Kind regards, Maria PIRES Manager

ok

TripAdvisor rating 3.0/5

adipava Solo travel - 15/12/2019 TripAdvisor review

Everything was OK. I only had one problem. Due to the SNCF and RATP strike, I wanted to list the bus tickets for the CDG airport. No printer in the hotel works.!!!! I couldn't believe it was possible.

Mercure Paris La Sorbonne Saint Germain des Pres

TripAdvisor rating 4.0/5

wilky251 Couples - 14/08/2019 TripAdvisor review

Lovely hotel right in the heart of the Latin Quarter, a five minute walk from Luxembourg Gardens and within a few minutes from some lovely restaurants. The staff were very accommodating and the breakfast were superb. The hotel is within walking distance of most of central Paris’s tourist attractions. A great hotel with great staff and good value. We will be returning.

Dear Wilky251, Thank you for choosing to stay at our hotel and for taking the time to write a comment here on TripAdvisor. We strive for excellence so we're thrilled you appreciated not only for our great location in the heart of the Latin Quarter, comfortable accommodations and friendly staff but also our delicious breakfast options Your praise lets us know we're doing our job We can't wait to host you again soon for another amazing experience! Have a fantastic day Best regards Maria PIRES General manager

quite retreat in the heart of paris

TripAdvisor rating 5.0/5

tremy2018 Couples - 30/07/2019 TripAdvisor review

the hotel is lovely with an small interior garden, the manager is 100% service oriented, the street is calm however right in the middle of Saint Michel. The room street side are calm after working hours and the room backyard side are really calm and it is good to find a peaceful retreat in such a lovely and one of the most traditional district of Paris!

Dear Tremy2018, Thank you for choosing to stay at our hotel and for taking the time write a comment here on TripAdvisor. Nothing gives us more pleasure than knowing that our guests have had a fantastic stay with us, we are truly delighted to know that our team has made a positive impression on you. Your satisfaction is a perfect source of motivation for us. Your feedback is greatly appreciated, we hope to welcome you back again for another equally magnifique experience. Sincerely, Maria PIRES General manager

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