It will be better if you replace the mattress in room 114. Also disappointing you don't have conditioner and shampoo in bathroom like you had before..

Location was good, staff were good, internet was good, and breakfast were good. However, all those are secondary to the primary reasons for a hotel room which is to sleep and get clean. On both of those accounts this hotel were bad. The bed was the most uncomfortable hotel bed I have ever laid in. It felt like someone threw a comforter on top of a sheet of wood. The only way I was able to get sleep was by aligning my spine with the air gap between the two mattresses. And it is not a matter of preference. I can sleep great on both firm and soft mattresses and everything in between, but not horrible uncomfortable mattresses. In addition to the bed being horribly uncomfortable, the rooms were very noisy. There was no noise from the outside, but you could hear everything inside the hotel. I could hear people's conversations in the rooms around me, when they turned the TV on, when they closed the doors, I could hear the people walk above me. The noise was terrible. Even budget Ibis hotels have better beds and quieter rooms. Then the shower. The showers were installed in the most ridiculous way I have ever seen so that you are required to stand in a very small part of the tub at an awkward angle so as not to flood the bathroom floor. But you fail. The bathroom floor gets flooded anyways which causes the entire small room to smell musky and damp. This is the first All Accor property that I can say I will not book again.

This is absolutely not a 4-star hotel, employees don’t speak English, even people at reception. Breakfast was awful, it was a small UG room, there was no air circulation, sanitization rules habe not been followed during corona, guests could “touch” whatever they want, limited number of tables (around 10-11), so we were told in French that we should WAIT for breakfast upstairs. The quality and variety of products was so poor, have never seen something like that before. Our room was clean and hell, but the walls are so thin, so that you literally can hear everything what’s happening outside. I would never recommend Mercure in Paris to my friends, there are plenty of good hotels with better price and service.

Very pleasant

Friendly and helpful staff, I've requested a bath tub...and the room had one; that was a nice touch!

Location was great. Staff were welcoming. Room was small and have strong smoking flavour, after changing room, new room can smell toilet poo smell when neighbouring room use toilet.

This Left Bank hotel is super-convenient to all of Paris as well as the RER-B train line to the airport. The staff are friendly and helpful the hotel is clean. Rooms are nice and roomy for the price, considering that many Paris rooms are not large. My only complaint was the awful bed. It was very lumpy and they used a plastic sheet under the linens when meant that you would wake up wet from perspiration.

This hotel has an excellent location, which makes it perfect for visiting central Paris. Staff were friendly and the room was clean. The room we had was very quiet, but rather dated. The lighting was a bit gloomy, but bathroom and shower were fine. Breakfast was average.

This was my worst stay at an Accor property. The room was small & at an end of a cramped corridor. The bathroom was really, really small. The overall room was untidy, stuffy and tucked away in a corner at the back of the building. The access to the room was a narrow, unclean corridor.

The hotel is in serious need of an overhaul. Beds are beyond tired, breakfast very poor and internet service unreliable. A good location but poor sound insulation. Other hotels can easily provide a better service/quality at a similar price. Not recommended.

The room facilities need an update, especially the bathroom and the beds. The breakfast lounge is too small and there is not availables tables for all. You have to wait for an available site. The staff does not facilitate things either.

Well-located across the street from the Sorbonne, this hotel gave us an excellent base for a short stay in Paris just before Christmas. Although we'd booked a Privilege room it turned out that a Standard room was equally as good and had the advantage of not being on the street frontage and thereby being very quiet. The front of house staff couldn't have been more helpful in trying to secure taxis for us in a strike-bound and grid-locked city.

Everything was OK. I only had one problem. Due to the SNCF and RATP strike, I wanted to list the bus tickets for the CDG airport. No printer in the hotel works.!!!! I couldn't believe it was possible.

Lovely hotel right in the heart of the Latin Quarter, a five minute walk from Luxembourg Gardens and within a few minutes from some lovely restaurants. The staff were very accommodating and the breakfast were superb. The hotel is within walking distance of most of central Paris’s tourist attractions. A great hotel with great staff and good value. We will be returning.

the hotel is lovely with an small interior garden, the manager is 100% service oriented, the street is calm however right in the middle of Saint Michel. The room street side are calm after working hours and the room backyard side are really calm and it is good to find a peaceful retreat in such a lovely and one of the most traditional district of Paris!