Mercure Paris La Sorbonne Saint Germain des Prés Hotel 4 stars

Customer review rating 4.1/5 3,434 reviews

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Mercure Paris La Sorbonne Saint Germain des Prés Hotel
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+ 17 Services

Hotel extras

Lounge bar and summer garden, free WIFI. Public car park in the rue Soufflot, 3 minutes' walk from the hotel, Vélib bicycle station close by. Amble along the banks of the Seine, visiting the Musée du Louvre and discover the stallholders' treasures.

Hotel location

Mercure Paris La Sorbonne Saint Germain des Prés Hotel

14 rue de la Sorbonne
75005 paris
france

Tel: +33156243434

Fax: (+33)1/56241960

Check-in from 14h00

Check out up to 12h00

  • BOULOGNE GARE AUSTERLIZ :  10 Cluny La Sorbonn

  • PORTE DE CLIGNANCOURT :  4 St Michel

  • PORTE ORLEANS :  4 St Michel

  • RER :  B - C St Michel - N.D

  • By plane

    PARIS ORLY At 20km / 12 miles

  • By plane

    ROISSY CDG At 25km / 15 miles

  • By helicopter

    HELIPORT DE PARIS At 5km / 3 miles

  • By train

    GARE AUSTERLIZ At 2km / 1 miles

  • By train

    GARE DU NORD At 3km / 1 miles

  • By train

    GARE MONTPARNASSE At 2km / 1 miles

GPS :48.849171, 2.343006

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • No Restaurant
  • One Bar
  • Breakfast
    • Buffet
  • Room service
    • Hot meals
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 47 rooms
    • 2 rooms for people with reduced mobility
    • 9 family rooms
    • 9 connecting rooms
    • 31 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • Spanish
    • English
    • Vietnamese
    • Portuguese
    • Italian
    • French
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Concierge
    • Concierge
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Soufflot
    • Near the property
    • Public

Our accommodation(s)

Our fully renovated hotel offers 47 Standard and Privilege rooms that are bright and pleasant with warm tones creating a cozy and comfortable atmosphere. Some have views of La Sorbonne. Take advantage of free WIFI, air-conditioning as well as upscale bedding.

Our guest reviews for
Mercure Paris La Sorbonne Saint Germain des Prés Hotel

100% genuine reviews from our guests

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ALL Rating 4.1/5

3,434 reviews

TripAdvisor Rating 4.0/5

1,125 reviews

well located

Customer review rating 3.5/5

Peter T. Business - 30/09/2021 Confirmed reviews ALL

Perfect location, nice to be able to make coffee in the room, no rumours. Bathroom equipment was old and should be replaced

Terrible Stay

Customer review rating 0.5/5

Chintan S. Business - 29/09/2021 Confirmed reviews ALL

First, I was allotted a room that already had someone else staying in it! Then I was given a terrible room overlooking a broken wall in a courtyard which had terrible mattresses. My back started paining due to the mattress. And all this when I am ALL Platinum member! I had to change the hotel halfway through my stay.

Dear CHINTAN S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Sorbonne Saint-Germain-des-Prés. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. For any future stays, please do not hesitate to contact me directly at H2… and we will ensure that you have a relaxing and enjoyable experience. Sincerely, Théa Thao CAO Chef de réception/ Front office manager

Average

Customer review rating 3.0/5

Célia K. Couples - 27/09/2021 Confirmed reviews ALL

I reserved a room “privilege” and needed to change 5 night stay to 4 nights. This proved impossible even with falling the hotel and speaking directly to an employee. It was necessary to cancel the original reservation to make a new reservation and despite doing this at the same time speaking to the employee, this room was still list. Really, not a big deal but truly bizarre that your system could not allow for an easy change such as this.

Dear CELIA K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Sorbonne Saint-Germain-des-Prés. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bien cordialement/ Kind regards Théa Thao CAO Chef de réception/ Front office manager

Privilege room to be upscaled please

Customer review rating 3.0/5

Antoine R. Families - 26/09/2021 Confirmed reviews ALL

Very good location, staff very nice, excellent stay but… bathroom in desperate, urgent need of an upgrade

Good stay, we'll located.

Customer review rating 4.5/5

Anonymous Solo - 26/09/2021 Confirmed reviews ALL

Booked last minute, very pleased with hotel.

Nice hotel at a very good location

Customer review rating 4.0/5

Rene Couples - 21/09/2021 Confirmed reviews ALL

Very nice hotel in a quiet side street, close to the Seine and and a good location for starting walks in Paris. Cordial staff and nice rooms. Recommended.

Customer review rating 4.0/5

Murillo R. A. Couples - 21/09/2021 Confirmed reviews ALL

It was good. The highest point was how friendly and caretaking was the person in charge of the reception on night shifts. I do not remember the guy’s name but he was the one that has made my check-in. Very nice, helper and always on a good mood. He should be recognized as one of uour best employees, wish I would remember his name for a proper mention.

Agradable

Customer review rating 4.5/5

Onintza Business - 19/09/2021 Confirmed reviews ALL

Maravillosa

Super

Customer review rating 4.5/5

Jr Couples - 17/09/2021 Confirmed reviews ALL

Alles super!

well located but rooms must be renovated especcially the bathroom

Customer review rating 3.5/5

M. Business - 14/09/2021 Confirmed reviews ALL

rooms must be renovated especially the bathroom

friendly staff

Customer review rating 4.5/5

Dr B. Couples - 13/09/2021 Confirmed reviews ALL

staff always considerate & helpful

A Terrible Stay

Customer review rating 0.5/5

Chris Solo - 05/09/2021 Confirmed reviews ALL

I checked-out of the hotel one day early, due to a clothes moth infestation in two separate rooms. The room interior was shabby and all of the bathroom towels were covered in dead moths. I would not recommend this hotel to other people.

Well located nice area

Customer review rating 3.5/5

Massimo Solo - 01/10/2020 Confirmed reviews ALL

Just a night so difficult to make a thorough feedback. Some refresh it may be required

Awesome location

Customer review rating 4.0/5

Ricardo Couples - 13/09/2020 Confirmed reviews ALL

Very nice place, clean and we had a pleasure time and outstanding staffs the huge downside was the poor breakfast quality, was expecting better from Hotel Mercure not enough options, no fresh juice ( orange )

Great, convenient hotel, BUT uncomfortable bed.

TripAdvisor rating 2.0/5

SuperGreg 13/03/2020 TripAdvisor review

This Left Bank hotel is super-convenient to all of Paris as well as the RER-B train line to the airport. The staff are friendly and helpful the hotel is clean. Rooms are nice and roomy for the price, considering that many Paris rooms are not large. My only complaint was the awful bed. It was very lumpy and they used a plastic sheet under the linens when meant that you would wake up wet from perspiration.

Dear SuperGreg, Thank you for your recent stay. We appreciate you taking the time to notify us of your recent experience with us. Although you found our location ideal, friendly and helpful staff, the hotel is clean, rooms are nice however, we regret to know that the bed did not meet your expectation This certainly is not indicative of what we hear from the great majority of our guests I will attempt to research which room you occupied so the mattress can be inspected and switched out if necessary. We welcome your feedback and hope that despite your recent experience you will provide us with the opportunity to welcome you back in the future. Take care & stay safe Best regards Maria PIRES General manager

Hotel with an excellent location for visiting Paris

TripAdvisor rating 4.0/5

AldoV432 30/01/2020 TripAdvisor review

This hotel has an excellent location, which makes it perfect for visiting central Paris. Staff were friendly and the room was clean. The room we had was very quiet, but rather dated. The lighting was a bit gloomy, but bathroom and shower were fine. Breakfast was average.

Dear Aldov432, Thank you for choosing to stay at our hotel and complete review following your recent stay here at the MERCURE PARIS LA SORBONNE Nothing gives us more pleasure than knowing that our guests have had a fantastic stay with us, we are truly delighted to know that our team has made a positive impression on you. your feedback has been shared with our team members and has been very appreciated I hope we will be able to welcome you back in the future for a better experience. Kind regards, Maria PIRES Manager

This was my worst stay at an Accor property.

TripAdvisor rating 1.0/5

w0lv3rin3 Business - 29/01/2020 TripAdvisor review

This was my worst stay at an Accor property. The room was small & at an end of a cramped corridor. The bathroom was really, really small. The overall room was untidy, stuffy and tucked away in a corner at the back of the building. The access to the room was a narrow, unclean corridor.

Not recommended

TripAdvisor rating 1.0/5

Llewellyn E 24/01/2020 TripAdvisor review

The hotel is in serious need of an overhaul. Beds are beyond tired, breakfast very poor and internet service unreliable. A good location but poor sound insulation. Other hotels can easily provide a better service/quality at a similar price. Not recommended.

Dear guest, I thank you for taking the time to share your experience at Mercure Paris La Sorbonne Saint Germain des Pres during your last stay. We thank you for all our guests’ feedback and I am disappointed to read that your stay did not live up to your expectations. Therefore, I would very much like the opportunity to discuss the points you have raised further, and I would kindly ask you to contact me on 0033156243462 or by email at h2897-gm@accor.com We wish you only the best of future traveling experiences. Warm regards Maria PIRES Manager

Bad breakfast

TripAdvisor rating 2.0/5

manukareol Couples - 02/01/2020 TripAdvisor review

The room facilities need an update, especially the bathroom and the beds. The breakfast lounge is too small and there is not availables tables for all. You have to wait for an available site. The staff does not facilitate things either.

Dear Guest, Please allow me to apologize for the various elements of your stay that lead to such disappointment. I can assure you that this is not the level of service that we strive to provide to our guests. Your comments have been shared with the management teams involved and will be used to monitor and improve the service that we provide to our guests I sincerely hope you will revisit us again in the future in order for us to change your impression of our hotel. Best regards, Maria PIRES Manager

Well-located for the Left Bank

TripAdvisor rating 5.0/5

agw1944 Couples - 29/12/2019 TripAdvisor review

Well-located across the street from the Sorbonne, this hotel gave us an excellent base for a short stay in Paris just before Christmas. Although we'd booked a Privilege room it turned out that a Standard room was equally as good and had the advantage of not being on the street frontage and thereby being very quiet. The front of house staff couldn't have been more helpful in trying to secure taxis for us in a strike-bound and grid-locked city.

Dear AGW1944, First of all, thank you very much for taking the time to write a review on TripAdvisor. We are very grateful as it is rewarding for our team. We cannot say enough about your lovely review. Each of our guests is unique, and we do our best to provide a seamless experience to everyone. Our teams do their best to make your stays a success and provide you with a unique and irreproachable service We hope to welcome you back very soon, Kind regards, Maria PIRES Manager

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