Mercure Paris Montparnasse Raspail Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,024 reviews

Best price
guarantee
Mercure Paris Montparnasse Raspail Hotel - Image 1
Mercure Paris Montparnasse Raspail Hotel - Image 2
Mercure Paris Montparnasse Raspail Hotel - Image 3
Mercure Paris Montparnasse Raspail Hotel - Image 4
207 boulevard Raspail, 75014 PARIS, France

Description

Hotel extras

  • A 10-minute walk from Montparnasse train station

  • In partnership with Wojo, our hotel has a certified "Wojo Spot" workspace.

  • Cozy bar with patio

  • Quiet hotel, where old-world charm meets contemporary decor

  • Bar, 24/7 room service

Our accommodation(s)

Hotel location

Mercure Paris Montparnasse Raspail Hotel

207 boulevard Raspail
75014 PARIS
France

GPS:48.841369, 2.329842

Telephone
Fax +33 1 43 27 39 69

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BAR

After a long day of working or walking through the heart of Paris, the bar at the Mercure Paris Montparnasse Raspail hotel invites you to enjoy a moment of relaxation every day from 6:30am to 1am.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,024 reviews

Customer review rating 3.5/5

Martin W. Couples - Confirmed reviews ALL

Location is great but the hotel was being renovated and we had no water for a shower on one morning. Staff seemed unaware and then said it was due to a flood when we checked out. No communication from the management about the lack of water. Think this would be our 10th stay here over the years. Never been able to get a late check out. Not sure why Accor list this as a gold/silver benefit. I know it’s down to availability but it is never available!! Just a bit let down on this occasion to be honest as normally we love it here. Boxes etc left in the corridor to our room the entire stay due to renovations and put in a disabled room which was very spacious but had a very damp smell.

Dear Mr. W., Thank you very much for taking the time to share your detailed feedback regarding your recent stay at the Hôtel Mercure Paris Montparnasse Raspail. First and foremost, please allow me to sincerely apologize for the inconveniences you experienced during your visit. As a returning guest who has stayed with us many times over the years, your loyalty means a great deal to us, and I am truly sorry that this stay did not reflect the level of comfort and service you have come to expect from us. The temporary water disruption you encountered is certainly not acceptable, and I fully understand your frustration — particularly given the lack of clear communication at the time. Regardless of the reason, you should have been informed proactively. Please rest assured that we have addressed this internally to ensure better coordination and communication in the future. I also regret the inconvenience caused by the ongoing renovation works, including the boxes left in the corridor and the damp smell in your room. While improvements are intended to enhance our guests’ experience in the long term, they should never negatively impact your comfort during your stay. Your comments have been shared with the relevant teams to ensure closer monitoring during this period. Regarding the late check-out benefit, I completely understand your disappointment. As an ALL Silver member, your loyalty is important to us. While late check-out remains subject to availability, I sincerely regret that we were unable to meet your request for the additional extension on this occasion. We will review how we manage these requests to ensure greater transparency and fairness. I am pleased to read that you appreciated our location, the ease of booking via the ALL app, the quality of the breakfast, and the friendliness of our team. However, this does not diminish the shortcomings you experienced, and I truly regret that we let you down this time. Mr. W., we genuinely value your continued trust over the years and hope you will give us the opportunity to restore your confidence during a future stay. Should you decide to return, please do not hesitate to contact me directly — I would be personally delighted to oversee your reservation and ensure a much smoother experience. Thank you again for your honest feedback and for your loyalty. Kind regards, Alex

Customer review rating 0.5/5

Hatice B. Business - Confirmed reviews ALL

I would not have wanted to write this, but unfortunately it is necessary. When we arrived around 01:00 AM, despite being Heartists, we were told that we could not benefit from the employee discounts. No one offered to assist us with our luggage, so we had to carry our bags ourselves. The colleague who handled our check-in immediately handed the luggage back to us and continued sitting in the lobby with another girl. Yes, perhaps there was no bell team available at that hour, but the situation could have been managed more professionally. We are also Front Office employees at Sofitel Hotel. When we entered the room, we were faced with a major disappointment. The room was extremely small. The wardrobe was tiny, with space for only one or two hangers. There was no place to put a suitcase. There were no slippers and no water in the room. Although we arrived very tired at night, we were woken up at 08:00 AM by renovation noise from the neighboring room. Someone was drilling. There were cables lying in front of our room, and the floor was covered with dust and plaster. If this is how Heartist Accor employees are treated, we truly wonder how regular guests are treated. When we went down to reception to share our negative experience, a kind brunette lady genuinely tried to assist us. However, the person sitting across from her — whether a Guest Relations Manager or Front Office Manager, I could not clearly understand — was working on the computer and did not even come to greet us while we were explaining the issue. That was truly disappointing. Why is no one able to take responsibility and offer a solution? We asked about breakfast. Even after explaining all these issues, the staff member still needed to ask her manager about applying our standard 30% Heartist discount. This is already our entitlement. Why does a staff member need managerial approval for a standard policy? This makes us think that proper training has not been provided. During our night check-in, when we clearly stated that we are Heartists and Sofitel employees, we were told that the rate was not a Heartist rate and that we were earning points instead. However, the morning shift colleague confirmed that it was indeed a Heartist rate. This inconsistency is unacceptable. Who is responsible for this hotel? Why are so many issues happening at once? Why is no one genuinely engaging with the guest? If you are not going to operate according to Accor and Mercure standards, and if you are not going to properly practice hospitality, then perhaps you should reconsider operating in this industry. This is not acceptable. I have been working in the hospitality sector for eight years. I stayed with my respected manager, who was visiting Paris for the first time. That same day, we had flown from Finland and were returning from Paris to Istanbul. The service quality we experienced does not reflect the standards of Paris. Moreover, Accor is a French brand — please do not represent the brand in this way. According to brand standards, if availability allows, an upgrade should at least be offered at check-in. We were neither offered an upgrade nor asked whether we would like to add breakfast. The brunette colleague the next day was kind, but unfortunately her managers did not take any visible action. No one came to personally listen to us. We considered purchasing breakfast, but before doing so, my manager suggested that we first see the breakfast area and the selection. After such a poor experience, we wanted to be sure what we were paying for. The breakfast area was extremely small and poorly ventilated. It was not even a separate space; it was located directly to the right of what could hardly be called a lobby — there was barely a proper lobby area. We genuinely did not understand what kind of property this was. The breakfast selection was another major disappointment. There was almost nothing available — mainly croissants and basic items that could be mixed with milk. It was a completely separate disappointment. We quickly left the breakfast area. Shortly after, we informed the reception that we wished to check out and asked for our invoice to be prepared. It was truly a great disappointment. One day, if you visit Istanbul, I hope you will have the opportunity to experience genuine hospitality and see how first impressions are created even before the guest reaches the room. Because first impressions determine everything. Neither our first impression nor waking up at 08:00 AM to drilling noises right outside our door reflects professional hospitality standards. Please reconsider the operation of this hotel, or conduct a serious internal audit to identify where things are going wrong. We have personally experienced many LQA audits throughout our careers. Training is essential — for all staff and managers alike. Kind regards.

Dear Mrs. B., Thank you for taking the time to share your experience at our hotel. We are sorry to learn that your stay did not meet your expectations and that you encountered several inconveniences during your visit. In order to improve the comfort and facilities of our rooms, some of them are currently undergoing renovation. We regret that you were disturbed by the ongoing work, although our contractors had been instructed not to begin any noisy activities before 12:00 p.m. Please be assured that the necessary steps have been taken with our service providers to ensure that this situation does not happen again in the future. Upon your arrival, our night receptionist was indeed assisting other guests. We apologize that the waiting time during your check-in created a negative first impression. He should have offered you the opportunity to wait in our bar area and provided you with more time and assistance. Your reservation was indeed made with an Accor employee rate and entitled you to all the benefits of the Heartist program. Unfortunately, the team member who welcomed you did not identify this rate upon your arrival, and we sincerely apologize for this oversight. We will reinforce our staff training regarding policies and benefits reserved for our employees, both for room-related advantages and for our food and beverage services, particularly breakfast. We understand your frustration regarding the absence of an upgrade. Unfortunately, we were unable to offer one, as the hotel was fully booked on the dates of your stay and our privilege rooms had already been reserved. The classic room you booked does not include bathrobes and slippers, as these amenities are available only in our privilege rooms. However, we regret the absence of a bottle of water in your minibar, as this is provided in all our rooms. This matter has been reported to the relevant department. Regarding your breakfast, as you arrived close to the end of the breakfast service, our team member ensured that the buffet was still accessible and invited you to review the available selection so that items could be replenished while the buffet was being cleared. Nevertheless, we have taken note of your remarks concerning the buffet and have informed the relevant department to ensure that it remains fully stocked until the last guests have left the breakfast area. Please be assured that all your comments have been carefully considered in order to improve our services and standards. We hope to have the opportunity to welcome you again under better circumstances and to provide you with service that meets your expectations and the level of quality we are committed to delivering to our guests. Kind regards, Stéphanie Deputy Manager

Customer review rating 4.5/5

Dunia M. C. C. Families - Confirmed reviews ALL

The room is small but either all you need. Very clean and nice staff

Hi Ms. C. C., Thank you so much for taking the time to leave us such a lovely review! It was so nice to have you stay with us. We appreciate getting honest reviews from our customers and knowing about their experiences. We are really happy to hear that you enjoyed your time in Paris. We hope that you stay with us again soon! Sincerely, Emma Reception Mercure Raspail

Customer review rating 2.0/5

Terry P. Couples - Confirmed reviews ALL

We were not informed that the hotel was undergoing extensive noisy renovations

Dear Mr. P., Thank you for taking the time to share your feedback following your stay at the Mercure Paris Montparnasse Raspail. We are pleased to read that you appreciated the hotel, the comfort of your room, and especially the friendliness of our team. However, I sincerely apologize for the inconvenience caused by the renovation works during your stay. Please accept our apologies for the lack of clear communication regarding these works and for the impact this had on your perception of value for money. This is not the level of experience we aim to provide, and your comments have been shared with our management and reservations teams to ensure that future guests are properly informed and that appropriate measures are taken during renovation periods. We truly value your loyalty as an ALL Accor member and regret that this experience did not fully meet your expectations. Should you consider staying with us again, we would welcome the opportunity to restore your confidence and provide you with a more enjoyable and peaceful experience. Kind regards, Alex

Customer review rating 3.5/5

Neil T. S. Couples - Confirmed reviews ALL

Very well located, easy access to the Metro and restaurants. Friendly staff who were helpful and welcoming. My only negative was the temperature in the room and no real way to cool it other than sleeping with the window open

Dear Mr. S., Thank you very much for taking the time to share your feedback following your stay at the Mercure Paris Montparnasse Raspail. We are delighted to read that you appreciated our central location, the easy access to public transport and restaurants, as well as the friendliness and helpfulness of our team. Your kind comments about our staff are truly appreciated and will be shared with them. However, I would like to sincerely apologize for the discomfort you experienced regarding the temperature in your room. We fully understand how important room comfort is for a pleasant stay, and I am sorry that the cooling options did not meet your expectations. Please be assured that your remarks have been shared with our technical and management teams so that we can continue to improve this aspect for our guests. We truly value your loyalty as an ALL Accor member and hope that we will have the opportunity to welcome you again in the future, under better comfort conditions. Kind regards, Alex

Other web-users rate our hotel

  • 421 reviews 9.7/10 Location
  • 566 reviews 6.1/10 Room
  • 572 reviews 9.2/10 Service
  • 7 reviews 3.8/10 WiFi
  • 379 reviews 4.2/10 Comfort
  • 249 reviews 8.3/10 Breakfast
  • 245 reviews 8.4/10 Cleanliness
  • 93 reviews 9.1/10 Vibe

Powered by Trustyou

Our other establishments nearby