Dear Mr. T., Thank you very much for taking the time to share your detailed feedback following your stay at Mercure Paris Montparnasse Raspail. We are delighted to hear that you enjoyed our convenient location, breakfast, cleanliness and, above all, the friendliness and professionalism of our reception team. Your kind words regarding our staff are greatly appreciated and will certainly be shared with the team. We also appreciate your constructive comments regarding the size of the room and bathroom, as well as the breakfast area. We understand that space can feel limited, particularly when travelling as a family, and your feedback is valuable in helping us identify areas where we can continue to improve the guest experience. We have also taken note of your comments regarding the Wi-Fi speed and will share them with our technical team for further attention. It is a pleasure to know that, despite these points, you enjoyed your overall experience and would recommend us to your friends and family. We hope to have the opportunity to welcome you and your family back to Paris and to provide you with an even more enjoyable stay. Kind regards, Alex

Dear Mr. M., Thank you very much for taking the time to share your feedback following your stay with us. We are pleased to hear that you enjoyed our hotel and its quiet location, as well as the service provided by our team. However, we sincerely apologize for the issues you encountered with the towels and the breakfast utensils. Please accept our apologies for the inconvenience and disappointment this may have caused. We take your comments very seriously and will review these matters with the relevant departments to ensure that the necessary actions are taken and that such issues do not happen again. Thank you once again for your valuable feedback. Your comments help us continuously improve the quality of our services, and we hope to have the pleasure of welcoming you back to Mercure Paris Montparnasse Raspail for a more enjoyable experience. Kind regards, Alex

Dear Mr. Tomasz, Thank you for sharing your experience. We are delighted to hear that you enjoyed our quiet location and found the hotel clean and comfortable. We appreciate your comments regarding our rooms. While they are indeed on the smaller side, we strive to make the most of the space by providing all the essentials needed for a pleasant and comfortable stay. We hope to have the pleasure of welcoming you back on your next visit to the city. Sincerely, Emma and the reception staff Hotel Mercure Paris Montparnasse Raspail

Hi Madame Yacine, Thank you so much for taking the time out of your day to write us such a glowing review. We appreciate getting your feedback and we are delighted to know that you enjoyed your time with us. We are pleased that you enjoyed the cozy atmosphere of our hotel and appreciated our team's commitment to finding solutions whenever needed. It is also wonderful to hear that our eco-friendly initiatives contributed positively to your stay. We hope to get the pleasure of welcoming you back to our hotel someday soon. Sincerely, Emma and the reception staff Mercure Paris Montparnasse Raspail

Dear Mr. M., Thank you very much for taking the time to share your wonderful feedback following your stay at Mercure Paris Montparnasse Raspail. We are delighted to hear that you enjoyed our convenient location, the cleanliness of the hotel and our breakfast selection. Most importantly, it is fantastic to know that our team contributed to making your stay so enjoyable, especially our colleague who assisted you at check-in and was able to welcome you earlier than expected. Your kind words are a great encouragement to the entire team, and we truly appreciate your excellent ratings and your recommendation of our hotel. It was a pleasure to welcome you, and we hope to have the opportunity to welcome you back to Paris and the Mercure Paris Montparnasse Raspail in the future. Warm regards, Alex

Dear Ms L., Thank you very much for taking the time to share such a lovely review following your stay with us. We are delighted to hear that you enjoyed our location and appreciated being close to the Luxembourg Gardens, local cafés, bakeries and the metro. It is also wonderful to know that our reception team made you feel welcome and that our luggage storage service made your arrival and departure more convenient. We are pleased that you found your room comfortable and enjoyed the NUXE Honey amenities. We also appreciate your recommendation of our courtyard-facing rooms, which are indeed a great choice for a quieter stay. Thank you as well for mentioning the confusion regarding the drinks in the minibar. We understand that the pricing may not have been clear enough and will take this opportunity to ensure that the information provided to our guests is as clear as possible. We are also pleased that our team was able to correct the initial price difference according to your ALL booking. Your loyalty as an ALL Accor member is greatly appreciated. Your rating and your recommendation mean a great deal to us. We hope to have the pleasure of welcoming you and your family back to the Mercure Paris Montparnasse Raspail on your next visit to Paris. Warm regards, Alex

Dear Mr. M., We are truly sorry to read your comments regarding your stay with us from July 30th to August 6th. Upon your arrival, we took note of your concern regarding the air conditioning, which you felt was not sufficiently cool. For this reason, our technician attended your room to carry out the necessary checks and confirmed that the system was functioning properly and that the temperature could be lowered to 18°C. This is indeed the lowest temperature we can offer in order to comply with our environmental commitments. Regarding your reservations, we can confirm that they were made separately: the first was prepaid for a Privilege Room, while the second was for a Privilege Family Room, which was to be paid for at the hotel. On the day your second reservation began, we encountered a significant air-conditioning issue in the last Privilege Family Room available, which made the room unusable. We therefore sincerely apologized and explained the situation to you. As a gesture of goodwill, we applied a discount to the room rate, allowing you to avoid paying the additional supplement normally charged for Privilege Family Rooms. The rate was therefore duly adjusted, and the payment you made at reception corresponded to the revised rate for the Privilege Room, which you had agreed to continue occupying. Furthermore, after reviewing your invoices, we can confirm that no bar or food and beverage charges were billed to or charged to your room. The drinks offered as part of your ALL – Accor Live Limitless benefits were correctly posted as complimentary. We would also like to offer our sincerest apologies regarding the hairs found in your bed and the delay in our team’s intervention to replenish the minibars in the rooms. Please rest assured that we have taken the necessary measures with the teams and departments concerned to ensure that such situations do not happen again. This does not reflect the level of service we strive to provide to our guests. This is precisely why our receptionist immediately offered to have your bed completely remade upon being informed of the issue. Following your feedback, we conducted the necessary checks to understand the reasons behind these shortcomings and have implemented appropriate internal measures to prevent such incidents from occurring again. We sincerely hope that these shortcomings will not affect the trust you place in the Accor Group and its properties. Once again, please accept our sincere apologies, and we hope to have the opportunity to welcome you back in the future and provide you with the experience you deserve Kind regards Stéphanie

Dear Ms. Montemayor Rodriguez, Thank you so much for your wonderful review and for awarding us a perfect score. As the Manager of Mercure Paris Montparnasse Raspail, I am delighted to hear that you and your family had such a memorable stay with us. It is a real pleasure to know that you enjoyed our neighborhood and its authentic, peaceful Parisian atmosphere, as well as the comfort of our beds, the quality of our food, and our welcoming service. We are also very happy that you appreciated the complimentary pastries and coffee, along with the décor of our hotel. Your kind words about our entire team are particularly appreciated. Knowing that you had a positive experience with every member of our staff is the best recognition we could receive, and I will be delighted to share your feedback with the team. Thank you once again for recommending our hotel. We would be absolutely delighted to welcome you and your family back to Paris for another wonderful stay. Warm regards, Alex

Dear Mr. Z., Thank you for taking the time to share your feedback following your stay at Mercure Paris Montparnasse Raspail. We are delighted to know that you enjoyed our convenient location and that our team made such a positive impression on you. Your kind words about our staff will be shared with the entire team, who will be pleased to know their efforts were appreciated. We also appreciate your constructive comments. We understand that room size can feel limited, although this is quite common in Parisian hotels. More importantly, we sincerely apologize that you did not feel adequately recognized as an ALL Silver member during your stay. Recognizing and valuing our loyal members is very important to us, and we regret that we did not meet your expectations in this regard. We have also taken note of your feedback regarding the welcome drink selection. We understand your disappointment with the limited wine options and will share your comments with our Food & Beverage team as we continuously look for ways to improve our guests' experience. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back on your next visit to Paris and to provide you with an even better experience. Kind regards, Alex

Dear Mr. C., Thank you for sharing your feedback following your recent stay with us. We are pleased to hear that you enjoyed our convenient location and that our team helped make your visit a pleasant one. It is also wonderful to know that you appreciated our breakfast selection and found your room clean and well maintained. We value your comments regarding the value for money, as they help us identify opportunities to improve our guests' experience. We hope to have the pleasure of welcoming you back the next time you visit Paris. Warm regards, Alex

Dear Mr. S., Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you enjoyed your two-night stay, appreciated the spacious room, and found our location to be an excellent base for exploring the neighborhood. It is also rewarding to know that you felt you received good value for your stay. Thank you as well for mentioning the small confusion regarding your request for coffee pods. We appreciate your understanding and are pleased that our team was able to resolve the matter promptly. Your feedback is invaluable as it helps us continue to improve the quality of our service. It was a pleasure to welcome you as an ALL Gold member, and we sincerely hope to have the opportunity to welcome you back to Mercure Paris Montparnasse Raspail on your next visit to Paris. Kind regards, Alex

Dear Mr. M., Thank you very much for taking the time to share your feedback following your stay at Mercure Paris Montparnasse Raspail. We are delighted to read that you had a very pleasant stay and that you enjoyed our convenient location as well as the quality of service provided by our team. Your kind words are a great encouragement and will be shared with all our staff members. We are also pleased to know that you appreciated the comfort of your accommodation, the cleanliness of our hotel, our Wi-Fi service, and our commitment to sustainable practices. Thank you once again for your recommendation. We would be delighted to welcome you and your family back for another enjoyable stay in Paris. Kind regards, Alex

Dear Chloe, Thank you very much for taking the time to share such a detailed review following your family stay at Mercure Paris Montparnasse Raspail. We are delighted to read that you enjoyed our central location, the charm of the Montparnasse area, and the warm welcome provided by our team. It is wonderful to know that the small attentions offered upon your arrival, including the bottles of water and the toys for the children, helped make your family feel comfortable from the very beginning. Creating memorable experiences for our guests, especially families travelling with children, is something we truly value. We are also pleased that you found it easy to explore Paris from our hotel and that our location allowed you to enjoy the city’s main attractions conveniently. Your kind words about our staff will be shared with the entire team, who will be delighted to know they contributed to making your stay enjoyable. Thank you as well for highlighting our sustainable initiatives. We are happy that you appreciated our efforts to reduce water consumption through our “Skip the Cleaning” programme and the possibility of using our water refill station. We truly appreciate your recommendation and would be delighted to welcome you, your mother, and your family back for another stay in Paris. Kind regards, Alex

Dear Carisa, Thank you very much for taking the time to share your feedback following your stay at Mercure Paris Montparnasse Raspail. We are delighted to hear that you enjoyed your first stay in Paris and that our location made it easy for you and your family to explore the city. We are also pleased that you appreciated the comfort of your room, the cleanliness of our hotel, and the quality of service provided by our team. Your kind words about the colleague who welcomed you upon arrival are greatly appreciated. We will be happy to share your compliments with him, as providing a warm and helpful welcome is very important to us. We also take note of your comment regarding the air conditioning. We are sorry that you experienced some difficulty using it during your stay. Our team remains available at any time to assist our guests with room facilities and ensure their comfort throughout their stay. Thank you again for your recommendation and for your loyalty as an ALL Accor member. We would be delighted to welcome you and your family back for another enjoyable stay in Paris. Kind regards, Alex

Dear Carly, Thank you very much for taking the time to share your wonderful feedback following your stay at Mercure Paris Montparnasse Raspail. We are delighted to hear that you enjoyed our convenient location, the cleanliness and comfort of your room, and most importantly the warm welcome provided by our team. Knowing that our staff made you feel at home, even during a short stay, is the greatest compliment we could receive. Your kind words will be shared with the entire team, who will be thrilled to know that they contributed to making your visit memorable. We are also pleased that you appreciated the ease of your booking experience and your overall stay. We take note of your comment regarding rate changes and understand how convenient it would be to have more flexibility when adjusting an existing reservation. Your feedback is valuable and will be shared with the relevant teams. Thank you once again for your recommendation and for your loyalty as a Gold ALL Accor member. We would be delighted to welcome you back for a longer stay on your next visit to Paris. Kind regards, Alex

Dear Mr. M., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Paris Montparnasse Raspail. First and foremost, please accept our sincere apologies for the experience you encountered, particularly regarding your arrival, room allocation, and the lack of comfort during your first night. We fully understand your disappointment, especially as a valued ALL Gold member who had made a reservation and payment in advance. The situation you described does not reflect the level of reliability and service that our brand aims to provide. We are truly sorry that our team was unable to offer a suitable solution at the time and that your expectations were not met. Your comments have been shared with our teams, and we will thoroughly review what went wrong during your stay in order to better understand the circumstances and prevent such situations from happening again. We greatly appreciate your loyalty to ALL Accor and your honest feedback, as it helps us continuously improve our services. We sincerely hope to have the opportunity to welcome you again in the future and provide you with the quality of experience you should rightfully expect from our hotel. Kind regards, Alex

Dear Mr. C., Thank you very much for taking the time to share your feedback following your stay at Mercure Paris Montparnasse Raspail. We are delighted to read that you had a good experience with us and that you appreciated the cleanliness of our hotel, the quality of our service, and the warm welcome provided by our team. Your kind words are greatly appreciated and will be shared with all our colleagues. We are, however, sorry to hear that the air conditioning did not fully meet your expectations, especially during a period of high temperatures. Please accept our sincere apologies for the inconvenience this may have caused. We have taken note of your comment and will review the equipment carefully with our technical team to identify and resolve any issues to ensure a more comfortable experience for our guests. Thank you again for your trust and for your loyalty as a Classic ALL Accor member. We hope to have the pleasure of welcoming you and your family back to Paris and providing you with an even more enjoyable stay. Kind regards, Alex

Dear Mr. S., Thank you very much for taking the time to share your wonderful feedback following your stay at Mercure Paris Montparnasse Raspail. We are delighted to read that you enjoyed your comfortable stay with us, as well as the cleanliness of your room, the warm welcome from our team, and the complimentary water, coffee, and soft drinks available for our guests. We are particularly pleased to know that you appreciated the charm of our hotel and its location in the heart of Montparnasse, surrounded by authentic Parisian bistros, brasseries, and restaurants. It is wonderful to hear that our hotel was a great base for discovering Paris. Thank you also for highlighting our sustainable initiatives, including our water refill station and our efforts to reduce plastic waste at breakfast. We are committed to offering a more responsible hospitality experience while maintaining our guests’ comfort. Your kind words and recommendation are greatly appreciated. We hope to have the pleasure of welcoming you back again for another enjoyable stay in Paris. Kind regards, Alex

Dear Susanna , Thank you for your kind words regarding our friendly staff and the tranquil atmosphere of our hotel. We are pleased to know that you enjoyed your stay with us and appreciate your feedback. Best regards , Donia Hôtel Mercure Paris Montparnasse Raspail