Mercure Bucharest City Center 4 stars

Customer review rating (ALL Rating) 4.7/5 901 reviews

Mercure Bucharest City Center - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • Secure underground parking

  • Pet-friendly rooms

  • Free Wi-Fi throughout the hotel

  • Close to tourist attractions, public transport and Bucharest Old Town

  • Winestone restaurant with a seasonal terrace

Our accommodation(s)

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Hotel location

Mercure Bucharest City Center

15 17 17A George Enescu Street, www.anpc.gov.ro, J40/5534/2011 - RO28434727
10302 BUCHAREST
Romania

GPS:44.442661, 26.096104

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

Our chic restaurant offers a generous and tasty continental breakfast buffet. Furthermore, it is open for lunch, with a daily selection of freshly made soup and main courses. At dinner time, our guests enjoy all the refined flavors of our à la carte menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  901 reviews

TripAdvisor Rating  4.5/5  837 reviews

Certificate of excellence 2023

Perfect location, very helpful and welcoming staff

Customer review rating 5.0/5

Marius Business - Confirmed reviews ALL

My second stay at the hotel felt like home! Everything went smoothly

On behalf of the team, I would like to thank you for the visit and kind review! Hope you will return in the near future! Sincerely, Marian Vlase FO Manager

Good stay, good location

Customer review rating 5.0/5

Richard M. Business - Confirmed reviews ALL

Bucharest is a great city to visit and the mecure is well located, clean and quiet. All of the staff speak perfect English and the staff at the hotel are friendly. Breaskfast is good.

On behalf of the team, I would like to thank you for the visit and kind review! Hope you will return in the near future! Sincerely, Marian Vlase FO Manager

Absolutely diabolical - does not have air con in winter

TripAdvisor rating 1.0/5

soul2405 TripAdvisor review

This hotel is let down by the fact that it advertises that it has air con, but it does not - the hotel confirmed this to us, and it’s confirmed in the numerous responses on trip advisor. We were forced to sleep with windows wide open in the city centre surrounded by bars and restaurants as the room would not cool below 26 degrees, without them open. You will see others have made similar comments. The temp is centrally set and runs from the outside temperature - if it’s cold outside it blows hot, and vice versa! To top it off on 2 of our 3 nights here we had loud parties with discos until 1am and later which we could hear as we were directly above with a room on the 1st floor. The functions are held in the bar/restaurant which is open to reception with no doors, meaning everyone gets to listen. Staff know the issues but fob you off. We reported the temperature issue within an hour of checking in, but the member of staff said “…the guy who designed this place paid for, didn’t earn, his qualifications..just open the window and turn the thermostat off” Consequently for two nights we endured the sounds and smells of the restaurant ventilation, traffic and staff noise and smoking. We were offered a staff room on a higher floor, with the same temperature issue, where we’d have to hand back the key as we went in and out of the room as a solution. So basically move the problem to a different room. We checked out early on night 3 and relocated as the hotel did nothing in the way of remedy. Not even an apology which would have helped, but the fact they didn’t want to know until I checked out says it all. So 2 nights of external noise and 23 degree heat, plus a disco on night two and an early morning on day 3 meant on night 3 when we arrived home to see another party in full swing meant we demanded the issue was fixed or we get moved. I booked via BA on a package who tried to help resolve. However the fact I’d booked via an agent (this was mentioned many times to the point it made me feel I was not an important customer) seemed to dictate what I could be allocated and how hard they seemed to be willing to help. Other points to note, mini bar in our room was NOT complimentary, despite being listed as such on the Accor website, the rooms are fairly small on floor 1 and don’t have a chair per the pictures. Limited tea and coffee supplies, worst I’ve experienced as an Accor Limitless Member - which they refused to acknowledge my membership due to booking via BA which has never happened before or when I travel through my work booking agency. Not even a bottle of water provided. Location is good, and the hotel was clean. We didn’t use the catering facilities. Avoid at all costs to make sure you’re not disappointed.

Great experience.

TripAdvisor rating 5.0/5

Σοφία Ν TripAdvisor review

Excellent hotel with excellent staff. Matei and Michael were perfect as receptionists and helped us in every situation possible. Andrei, the barman, was also really kind. The room was perfectly clean and the breakfast amazingly tasty and with a big variety. I surely recommend it!

Far from a 4 star experience. Pay extra for 5 star. You won’t be disappointed

TripAdvisor rating 1.0/5

robt391 Solo travel - TripAdvisor review

Where do I begin! Room was 24* and thermostat didn’t work. If I opened windows air con fails and light comes in. Biggest problem was lack of water in the room and maid left no milk at all and had to ask for this. Only 2 tea bags in-the room, one english and one flavoured. Not difficult to deal with this. A beer at the bar cost 24 lei.5 lei for can of morretti in the local supermarket. I travel the world and enjoyed Bucharest but will not return to this hotel. Booked with BA on a package. Recommend you go 5star if staying here. All I got were apologies and a slight explanation- I don’t expect anything to change.

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Other web-users rate our hotel

  • 328 reviews 9.7/10 Location
  • 355 reviews 8.4/10 Room
  • 423 reviews 8.9/10 Service
  • 6 reviews 8.4/10 WiFi
  • 218 reviews 8.1/10 Breakfast
  • 181 reviews 9.2/10 Cleanliness
  • 168 reviews 7.9/10 Comfort
  • 92 reviews 8.6/10 Vibe

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