Novotel Lyon Confluence Hotel 4 stars

Customer review rating 4.4/5 7,893 reviews
Novotel Lyon Confluence
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+ 23 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Open terrace overlooking the Saône

  • Closed parking with direct access

  • Direct access to the recreational and shopping center

  • Roomy... a unique room service experience!

  • River shuttle to Old Lyons and the historic city center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Shoe shine machine
  • Room for hearing impaired guests
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Boat excursions (Nearby)
  • Bicycles rental (Nearby)
Business services
  • 6 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Lyon Confluence

3 Rue Paul Montrochet
69002
lyon
france

Tel: +330437236400

Fax: (+33)0437236401

Contact email

Check-in from 14h00

Check out up to 12h00

  • Bus :   S1 Port Rambaud

  • Confluence :   S1 Confluence

  • Tramway :   T1 Hôtel de Région-Montrochet

  • By plane

    LYON SAINT EXUPÉRY At 36km / 22.37 miles

  • By car

    A6/A7 At 1.9km / 1.18 miles

  • By train

    GARE DE PERRACHE At 1.5km / 0.93 miles

  • By train

    LYON TGV PERRACHE At 0.8km / 0.5 miles

GPS :45.74102, 4.815203

Our accommodations

With their contemporary and completely modular design, Novotel's spacious rooms are true living spaces and can be adapted to suit all requirements. All of the rooms at the Novotel Lyon Confluence hotel are equipped with LCD TV, free WIFI as well as a minibar, tea/coffee-making facilities and safe. For up to 2 adults and 1 child, with the possibility to reserve connecting rooms for families.

Accessible room

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with river view and 1 double bed

  • Max. number of persons: 2
  • Area: From 25
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Classic Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with river view, 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 25
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Executive Room with 1 double bed and 2 single sofa beds

  • Max. number of persons: 4
  • Area: From 31
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite with 1 double bed and 2 single sofa beds

  • Max. number of persons: 4
  • Area: From 42
  • Views: River side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Nespresso machine
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

GOURMET BAR

Type of cuisine: International

Enjoy an unforgettable culinary experience in our GourmetBar, around culinary themes inspired by the flavors of the world.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR LOUNGE TERRASSE

Photo non contractuelle / Strictly non binding

Whether you are attending a business meeting or having a drink with friends, we have created the perfect place to while away the hours. Why not take a few moments to unwind in our cozy and inviting open-plan space.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 150

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Lyon Confluence

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,893 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,731 reviews

Not up to standard

TripAdvisor rating 4.0/5

Jeri B 17/02/2020 TripAdvisor review

A poor hotel, hard to praise anything. The breakfast was bare bones fare, the mattress very uncomfortable, the shower feeble. Most rooms are connecting, so the sounds travel through. River view not worth it at all because the windows are very high and so you can't really see out unless you're standing at the window.

Nice people, comfortable room

Customer review rating 4.4/5

Mark C. Business - 01/02/2020 Confirmed reviews ALL

The staff were universally friendly and helpful. My suite was comfortable, although the furniture was stained and looked as if it had seen better days. The wifi was unreliable but fast when it worked. The TV channels were adequate. I appreciated the sustainability initiatives (they really respected re-usng sheets and towels, the water in the fridge is filtered and in a reusable bottle) but the single-use plastic cups were a disappointment

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Well placed

Customer review rating 4.4/5

Nbu Business - 30/01/2020 Confirmed reviews ALL

well placed & friendly staff

Dear Nicholas B., We very much appreciate your comments regarding your stay at the Novotel Lyon Confluence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A perfect stopover

Customer review rating 4.4/5

Alexander F. Couples - 28/01/2020 Confirmed reviews ALL

Travelling by car from Amsterdam to Nice over many years the Novotel Lyon Confluence has been our stopover since we discovered it about 8 years ago. It is well situated, has secure parking for a luggage laden vehicle and has all the facilities one would want.

Dear Alexander F., We very much appreciate your comments regarding your stay at the Novotel Lyon Confluence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great as usual!

Customer review rating 4.4/5

Hamad Families - 21/01/2020 Confirmed reviews ALL

My 4th stay , excellent location , lovely design of reception and breakfast areas , great new passageway to the mall , clean rooms but small parkings and not very practical since guests must validate parking tickets repeatedly from reception, suites 2nd rooms not fully separated by doors from bedroom. I would visit again in the future !

Dear Hamad A., We very much appreciate your comments regarding your stay at the Novotel Lyon Confluence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Location, comfortable and stylish

Customer review rating 4.4/5

Eric Business - 16/01/2020 Confirmed reviews ALL

Located in the Confluence centre made the stay very convenient to facilities. The staff jave excellent English, which for non-French speakers like me, a great source of comfort. The room was very stylish with great views. Not much storage space tho.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Good staying

Customer review rating 4.4/5

Carl Business - 15/01/2020 Confirmed reviews ALL

It was good location and nice friendly staffs except one for check out process. It seems to me he doesn’t like travelers from other countries like asians from USA. Why people behaving so differently by appearances? Don’t understand. I got very hard time to go through check out process over an hour. He is only one to be more friendly.

Dear Carl R., Thank you for taking the time to write to us following your stay at the Novotel Lyon Confluence. We apologize for the inconvenience you encountered during your departure. Be aware that this is not what we usually reserve for all our customers and we do not make any difference between our customers. We renew our apologies. Hoping to welcome you soon Best regards

oustanding

Customer review rating 4.4/5

George K. Families - 10/01/2020 Confirmed reviews ALL

A very nice place

Dear George K., We very much appreciate your comments regarding your stay at the Novotel Lyon Confluence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

intense

Customer review rating 4.4/5

Fernandes Couples - 08/01/2020 Confirmed reviews ALL

Very great , with good accommodations

Dear Marvin F., We very much appreciate your comments regarding your stay at the Novotel Lyon Confluence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

All well except breakfast.

Customer review rating 4.4/5

Manuel A. F. S. Families - 06/01/2020 Confirmed reviews ALL

We asked for gluten free bread and we were told in the first morning there was no delivery that day... but for all three mornings we had breakfast, my wife (that has celiac disease) had no gluten free bread at all. We can undertsand possibly that for one day, but for all the four days we stayed at the hotel it is not acceptable. Plus, we had mentioned in our reservation to have gluten free options available at breakfast. But no bread, no biscuits, no cereals, nothing was available. As I had all prepaid, I had no reimboursement of the breakfast, but I think we should have not paid for the breakfast at all.

Dear Manuel Alcino S., Thank you for taking the time to tell us about your experience at the Novotel Lyon Confluence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. For sure, we should have gluten free bread. As a commercial gesture, I credit 2000 points on your loyalty card. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent

Customer review rating 4.4/5

Anonymous Families - 25/12/2019 Confirmed reviews ALL

The hotel room was cozy. The bed is so comfy that my daughters slept so good. It is clean and well equipped that it makes you feel at home.

Dear christina j., We very much appreciate your comments regarding your stay at the Novotel Lyon Confluence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good enough

Customer review rating 4.4/5

Klai Couples - 18/12/2019 Confirmed reviews ALL

We experienced travel issues due to the National Strike and when I inquired about canceling my reservation, I received push back. A strike is a force majeure so legally, I should've been refund. Yes, my reservation was pre-paid and non-refundable but due to the circumstances, the Reservations team should'be been more understanding. I work in a hotel and I know my team would've refunded this. Fortunately I booked new train tickets and made it to Lyon. When I arrived, the nice gentleman had a hard time finding my reservation because it was canceled. I'm not sure why my reservation was cancelled without my confirmation. One night we did not receive room service and when I asked for someone to refresh the room, no one was onsite.

Dear Kalok L., Thank you for taking the time to tell us about your experience at the Novotel Lyon Confluence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Indeed unfortunately the strike disturbs a lot all the organisation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Fantastic city break

Customer review rating 4.4/5

Lisa Families - 17/12/2019 Confirmed reviews ALL

Surprisingly good hotel in great location

Dear Lisa L., We very much appreciate your comments regarding your stay at the Novotel Lyon Confluence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent

Customer review rating 4.4/5

Bradley G. Business - 16/12/2019 Confirmed reviews ALL

Staff at the hotel are truly excellent. Always work hard to make guests feel welcome. Reception staff are fantastic, particularly Inis and Gregoire

Dear bradley G., We very much appreciate your comments regarding your stay at the Novotel Lyon Confluence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay—comfortable room, good service

Customer review rating 4.4/5

Nells Families - 12/12/2019 Confirmed reviews ALL

Novotel Lyon Confluence had great service from check-in to check-out. Room was clean and comfortable. Great location, safe area two blocks from Tram station.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

It was good

Customer review rating 4.4/5

Anonymous Business - 06/12/2019 Confirmed reviews ALL

The staff was pleasant and the room was clean.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Friendly helpful staff

Customer review rating 4.4/5

William G. Couples - 02/12/2019 Confirmed reviews ALL

We enjoyed our stay in Lyon. We had an issue with lack of a hot shower in the morning. We mentioned it to reception when we were checking out. The receptionist apologised and reported it and gave us free overnight parking.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

not good

Customer review rating 4.4/5

Michael B. Business - 25/11/2019 Confirmed reviews ALL

Uncomfortable bed, uncomfortable pillows, noise from machinery all night, below average breakfast

Dear Michael b., Thank you for taking the time to tell us about your experience at the Novotel Lyon Confluence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nice hotel, but restaurant a problem

Customer review rating 4.4/5

David B. Couples - 17/11/2019 Confirmed reviews ALL

Great room looking out over the water. Had to change room because of cigar smoke. The hotel is in a very busy shopping centre with a totally inadequate number of restaurants with queues at all open restaurants. The hotel has very minimal hours at lunchtime for its restaurant with a dinner menu that is very limited and not very inspiring. Excellent parking

Dear David B., Thank you for taking the time to tell us about your experience at the Novotel Lyon Confluence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

nice hotel, with parking

TripAdvisor rating 4.0/5

I1632RRdavidb Couples - 16/11/2019 TripAdvisor review

In a new shopping centre, the rooms are far better than normal. Had to change rooms as cigar smoker had stunk out the roomRestaurant OK but limited menu and hours. A bit of a problem s the huge number of people in centre fill the restaurants near by with queues out the door. improve the restaurant and you would have a great hotel, or if you like to wait for hours outside a restaurant, this is the place for you

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