Novotel Lyon Confluence Hotel 4 stars

Everything went as expected

Good stay but I have an insolved issue even today. I am not Iulia T. but I have paid his invoice and I told you twice to correct it but it is not yet done. My order was on the name Radu T. and you put on my charge the invoice of Iulia T.. Please, correct it!!!Thank you

was not able to sleep due to the noise of groups outside

This hotel did not have a strong focus on safety. Hotel staff did not appear to be trained on constantly monitoring safety. As an example, the hotel had a buffet for breakfast. People were taking food without masks, and were passing on materials from hand to hand to grab food. We did not feel safe in this hotel.

Stayed here for a night on the way to Nice. Good room, good parking, good location. No complaints.

Very noisy at night. No attempt to rectify issues

This trip in spite of Covid our stay was pleasant as always

On our way to Spain we stayed one night at Novotel Lyon Confluence. The location is very convenient; easy to reach from the highway, nice view from the hotel bar / restaurant. There is also many other restaurant around. Room was very comfortable and clean. Despite the double glazing window, we could hear noises from the pedestrians in the night. But this is not what hotel can do. I had high expectation of the restaurant, but perhaps due to the Covid-19 measures, the atmosphere and style does not look very appealing.

Checkin,room, breakfast and staff were perfect. One (big) downside was the dinner we had in the bar. Minor discomforts: dirty table, spider cobwebs behind us, my beer glass was dirty. Then, we ordered a few tapas plates: food quality all mediocre. Nothing made inhouse, no creativity, (reheated) pizza was cold. The absolute bottom was the ‘coeur de boef tomatoes with burrata’. We didnt receive coeur de boef tomatoes but regular tomatoes, there was a big spoon of industrial pesto on top and worst of all the burrata was spoilt and tasted sour. The waitress offered a 15% reduction on the total bill for this. But overall you can see there is a lack of management in this bar. It is an absolute shame for novotel to link its premium name to an establishment with such poor standards.

MOMENT AGREABLE, DE DETENTE, BELLE LITERIE SURTOUT !!

The car park was easy to access and very secure. At the reception we were greeted in a pleasant and professional way. The staff were well versed in the latest requirements in place for Covid 19 pandemic and were adhering to and advising clients to abide to the regulations.

The position is perfect, the Reception staff is friendly and helpful. One only negative thing: the air conditioning in the room is too strong (above all during Covid-19 situation) and it is difficult to understand the function instructions.

Although not happy with the room (too dark and just above all the fastfood restaurants with an unpleasant smell as a consequence, very happy with the staff; wether it be reception, restaurant or cleaning staff. Thank them for their attitude and smile and also for their friendlinesd towards the children. I also appreciated the commercial gesture when they proposed us not to pay the parking due to the room issue we had. Very professional

Great hotel location ideal for a week-end in Lyon, close to shops, attractions, restaurants and cultural spots. Nice room, comfortable and clean, great view. Bar and breakfast service smiling and efficient.

Very good experience