Novotel Lyon Confluence Hotel 4 stars

Stay was as expected, the only remark would be that when we came back from our diner outside the hotel, the car park reserved for the hotel was full, we had to park outside the reserved area.

As usual, perfect from checking to check out.

The hotel was pleasant but the overall stay was ruined by having my jumber (pullover) stolen at breakfast. At 10:10 (Wednesday 23rd) myself and 2 colleagues were still at the breakfast table with staff clearing up around us. We were the only 3 guests still in the area. We moved from the breakfast area to the bar area to work, which is in the same area. By the time i had set up my laptop (5 minutes maximum) I realised that i had left my jumper on the back of my chair. Staff had cleared our table and tables had been rearranged. I asked the staff if they had seen my pullover but they said no quite abruptly. We had seen no one else enter the dining / bar area in the few minutes that i was setting up my laptop. I asked at reception but had been told nothing had been handed in. As an Accors member i was extremely disappointed by both the fact my item had been stolen and by the staff attitude.

Homey ambience, friendly helpful staff and well-managed hotel. Would be perfect if the guest computer was not out of order - a very useful and helpful facility for business guest like me.

The experience was okay. However, when we called staff to bring us cutlery, they said we had to go get it ourselves.. mind you, we had a baby in tow.. I’m sure they could just have brought us some cutlery.. And upon check out at around 11 am there was only one cashier and a really long line .. we actually stood on that queue for about 30mins.. really glad we didn’t have a plane or train to catch.

Ordered a double bed, got two single beds put together without a mattress covering the two. Curtains were dirty. Shower head was leaking. Air condition did not work. Reception was pleasant.

The rate from the online travel agency lower rates from direct hotel/ Accor In addition there was an available room in your hotel and there was no available room from Accor App in the mentioned day!! Don't forget that I have a silver membership with Accor

Personnel very polite. Check in and check out OK. Room and Restaurant very good.

I was in lyon for one night I recieved an upgrade, a suite, it was a perfect experience ! Everebody was kind and professionnal The views from the bedroom and the restaurant are very beautiful Thanks al ot

Hotel and location great. Decided to return after dinner to have a drink in the hotel bar. When we arrived found that a band was playing so loud that it was not possible to even speak to each other. Tried to sit outside and still too loud. Decided to call in a night and went to room, could still hear band in room. We normally love live music, but this was just too loud. Complained in the morning at checkout and the member of staff just laughed and did not take complaint seriously.

We have stayed here several times because it was always a children friendly hotel. This year it was rather disappointing in that respect.

On arrival the receptionist was polite, efficient and spoke better English than my French! The room was an upgrade from the one I booked online. We stayed at the same hotel with our 2 dogs in Dec 2017 - in the two years the room is looking a little tired- we reported the flashing light in the fridge on departure as well as the glass between the bathroom and main room was set on opaque! I booked through the Accor website the rate using my membership was the same as booking.com!! Like all modern Novotel’s the room is comfortable.

We have made it a habit to stop at this hotel when traveling from Belgium to the south of France or back, and already do so for at least 10 times. We like the location of the hotel, near the Saône, in a complex that was the starting point of a very nice urban renewal. We like the walk along the Saône to the city center, or taking the shuttle boat near the hotel. We like sitting on the terrace of the hotel in the evening, admiring the sunset. And of course, enjoying the always friendly and efficient staff and the good service.

Reception very helpful and friendly

everything was really good