Novotel Lyon Confluence Hotel 4 stars

Very noisy at night. No attempt to rectify issues

This trip in spite of Covid our stay was pleasant as always

On our way to Spain we stayed one night at Novotel Lyon Confluence. The location is very convenient; easy to reach from the highway, nice view from the hotel bar / restaurant. There is also many other restaurant around. Room was very comfortable and clean. Despite the double glazing window, we could hear noises from the pedestrians in the night. But this is not what hotel can do. I had high expectation of the restaurant, but perhaps due to the Covid-19 measures, the atmosphere and style does not look very appealing.

Checkin,room, breakfast and staff were perfect. One (big) downside was the dinner we had in the bar. Minor discomforts: dirty table, spider cobwebs behind us, my beer glass was dirty. Then, we ordered a few tapas plates: food quality all mediocre. Nothing made inhouse, no creativity, (reheated) pizza was cold. The absolute bottom was the ‘coeur de boef tomatoes with burrata’. We didnt receive coeur de boef tomatoes but regular tomatoes, there was a big spoon of industrial pesto on top and worst of all the burrata was spoilt and tasted sour. The waitress offered a 15% reduction on the total bill for this. But overall you can see there is a lack of management in this bar. It is an absolute shame for novotel to link its premium name to an establishment with such poor standards.

MOMENT AGREABLE, DE DETENTE, BELLE LITERIE SURTOUT !!

The car park was easy to access and very secure. At the reception we were greeted in a pleasant and professional way. The staff were well versed in the latest requirements in place for Covid 19 pandemic and were adhering to and advising clients to abide to the regulations.

The position is perfect, the Reception staff is friendly and helpful. One only negative thing: the air conditioning in the room is too strong (above all during Covid-19 situation) and it is difficult to understand the function instructions.

Although not happy with the room (too dark and just above all the fastfood restaurants with an unpleasant smell as a consequence, very happy with the staff; wether it be reception, restaurant or cleaning staff. Thank them for their attitude and smile and also for their friendlinesd towards the children. I also appreciated the commercial gesture when they proposed us not to pay the parking due to the room issue we had. Very professional

Great hotel location ideal for a week-end in Lyon, close to shops, attractions, restaurants and cultural spots. Nice room, comfortable and clean, great view. Bar and breakfast service smiling and efficient.

Very good experience

Normal

A poor hotel, hard to praise anything. The breakfast was bare bones fare, the mattress very uncomfortable, the shower feeble. Most rooms are connecting, so the sounds travel through. River view not worth it at all because the windows are very high and so you can't really see out unless you're standing at the window.

The staff were universally friendly and helpful. My suite was comfortable, although the furniture was stained and looked as if it had seen better days. The wifi was unreliable but fast when it worked. The TV channels were adequate. I appreciated the sustainability initiatives (they really respected re-usng sheets and towels, the water in the fridge is filtered and in a reusable bottle) but the single-use plastic cups were a disappointment

well placed & friendly staff

Travelling by car from Amsterdam to Nice over many years the Novotel Lyon Confluence has been our stopover since we discovered it about 8 years ago. It is well situated, has secure parking for a luggage laden vehicle and has all the facilities one would want.