Novotel Lyon Confluence Hotel 4 stars

nice hotel, easy to make reservations, easy to get to , clean, friendly

A big part of the reson I choose Novotel or Sofitel is the divine beds. What happened to the matresses in my room 403 at Novotel Lyon Confluence? Stone hard and not at all the same as usual! If I had known this I would never had booked. In addition the air-conditioning was not working. My nights was unconfortable and hot. The stay was not worth the €140+ I was paying. P.

The hotel is located in the new area Confluence (south of Lyon) and the entrance is in the mall Confluence. It is at 20 min by car from the center of Lyon, Bellecour area. The hotel is clean and modern and the bar area is fancy, the staff is friendly and helpful. We love everything. Except, on the weekends, there was a group of people with their cars in front of the parking, putting some music on and we can’t sleep well. We asked the reception to call the cops. These people left when the cops arrived and then came back so it was a bit annoying. That’s why I gave a mark of 8 instead of 10.

Everything went as expected

Good stay but I have an insolved issue even today. I am not Iulia T. but I have paid his invoice and I told you twice to correct it but it is not yet done. My order was on the name Radu T. and you put on my charge the invoice of Iulia T.. Please, correct it!!!Thank you

was not able to sleep due to the noise of groups outside

This hotel did not have a strong focus on safety. Hotel staff did not appear to be trained on constantly monitoring safety. As an example, the hotel had a buffet for breakfast. People were taking food without masks, and were passing on materials from hand to hand to grab food. We did not feel safe in this hotel.

Stayed here for a night on the way to Nice. Good room, good parking, good location. No complaints.

Very noisy at night. No attempt to rectify issues

This trip in spite of Covid our stay was pleasant as always

On our way to Spain we stayed one night at Novotel Lyon Confluence. The location is very convenient; easy to reach from the highway, nice view from the hotel bar / restaurant. There is also many other restaurant around. Room was very comfortable and clean. Despite the double glazing window, we could hear noises from the pedestrians in the night. But this is not what hotel can do. I had high expectation of the restaurant, but perhaps due to the Covid-19 measures, the atmosphere and style does not look very appealing.

Checkin,room, breakfast and staff were perfect. One (big) downside was the dinner we had in the bar. Minor discomforts: dirty table, spider cobwebs behind us, my beer glass was dirty. Then, we ordered a few tapas plates: food quality all mediocre. Nothing made inhouse, no creativity, (reheated) pizza was cold. The absolute bottom was the ‘coeur de boef tomatoes with burrata’. We didnt receive coeur de boef tomatoes but regular tomatoes, there was a big spoon of industrial pesto on top and worst of all the burrata was spoilt and tasted sour. The waitress offered a 15% reduction on the total bill for this. But overall you can see there is a lack of management in this bar. It is an absolute shame for novotel to link its premium name to an establishment with such poor standards.

MOMENT AGREABLE, DE DETENTE, BELLE LITERIE SURTOUT !!

The car park was easy to access and very secure. At the reception we were greeted in a pleasant and professional way. The staff were well versed in the latest requirements in place for Covid 19 pandemic and were adhering to and advising clients to abide to the regulations.

The position is perfect, the Reception staff is friendly and helpful. One only negative thing: the air conditioning in the room is too strong (above all during Covid-19 situation) and it is difficult to understand the function instructions.