Novotel Lyon Confluence Hotel 4 stars

Surprisingly good hotel in great location

Staff at the hotel are truly excellent. Always work hard to make guests feel welcome. Reception staff are fantastic, particularly Inis and Gregoire

Novotel Lyon Confluence had great service from check-in to check-out. Room was clean and comfortable. Great location, safe area two blocks from Tram station.

The staff was pleasant and the room was clean.

We enjoyed our stay in Lyon. We had an issue with lack of a hot shower in the morning. We mentioned it to reception when we were checking out. The receptionist apologised and reported it and gave us free overnight parking.

Uncomfortable bed, uncomfortable pillows, noise from machinery all night, below average breakfast

Great room looking out over the water. Had to change room because of cigar smoke. The hotel is in a very busy shopping centre with a totally inadequate number of restaurants with queues at all open restaurants. The hotel has very minimal hours at lunchtime for its restaurant with a dinner menu that is very limited and not very inspiring. Excellent parking

In a new shopping centre, the rooms are far better than normal. Had to change rooms as cigar smoker had stunk out the roomRestaurant OK but limited menu and hours. A bit of a problem s the huge number of people in centre fill the restaurants near by with queues out the door. improve the restaurant and you would have a great hotel, or if you like to wait for hours outside a restaurant, this is the place for you

All perfect. Very friendly staff from the front desk to the cleaning lady. I would highly recommend it. My only negative point is that you have to pay for the parking.

We enjoyed our stay in the Novotel Lyon Confluence as much as the many previous times, because of its nice location and setting, friendly staff and good service, and navette to the city. However, for the first time we had at problem with finding a parking place: it took us more than an hour to get a place. The commercial center was flooded by customers because of some commercial action and because the hotel parking is no longer restricted to hotel guests, the whole parking was blocked by an endless stream of cars looking for a place.

Stay was as expected, the only remark would be that when we came back from our diner outside the hotel, the car park reserved for the hotel was full, we had to park outside the reserved area.

As usual, perfect from checking to check out.

The hotel was pleasant but the overall stay was ruined by having my jumber (pullover) stolen at breakfast. At 10:10 (Wednesday 23rd) myself and 2 colleagues were still at the breakfast table with staff clearing up around us. We were the only 3 guests still in the area. We moved from the breakfast area to the bar area to work, which is in the same area. By the time i had set up my laptop (5 minutes maximum) I realised that i had left my jumper on the back of my chair. Staff had cleared our table and tables had been rearranged. I asked the staff if they had seen my pullover but they said no quite abruptly. We had seen no one else enter the dining / bar area in the few minutes that i was setting up my laptop. I asked at reception but had been told nothing had been handed in. As an Accors member i was extremely disappointed by both the fact my item had been stolen and by the staff attitude.

Homey ambience, friendly helpful staff and well-managed hotel. Would be perfect if the guest computer was not out of order - a very useful and helpful facility for business guest like me.

The experience was okay. However, when we called staff to bring us cutlery, they said we had to go get it ourselves.. mind you, we had a baby in tow.. I’m sure they could just have brought us some cutlery.. And upon check out at around 11 am there was only one cashier and a really long line .. we actually stood on that queue for about 30mins.. really glad we didn’t have a plane or train to catch.