Novotel Singapore On Stevens 4 stars

Customer review rating (ALL Rating) 4.1/5 1,667 reviews

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Orchard District, 28 Stevens Road, #01-01, 257878, 257878 SINGAPORE, Singapore

Description

Hotel extras

  • Tropical lush urban paradise in central Singapore

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens

  • Unlimited high-speed internet access on multiple devices

  • 24-hour room service, gym and laundromat. Large infinity pool, lap pool, and 4 dining outlets

  • Free parking during lunch and dinner. Overnight parking for hotel guests

Our accommodation(s)

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Hotel location

Novotel Singapore On Stevens

Orchard District, 28 Stevens Road, #01-01, 257878
257878 SINGAPORE
Singapore

GPS:1.313439, 103.828417

Telephone
Fax +65 6491 6085

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,667 reviews

Customer review rating 4.5/5

D.. D. H. L. D. D. H. L. B. H. I. Business - Confirmed reviews ALL

Ideal location to the business meeting. Comfortable. Reasonably clean. Breakfast has sufficient selections.

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear you found our location ideal for your business meeting and you enjoyed the comfort and cleanliness of our facilities. It is also lovely to know our breakfast selections met with your expectations. Your feedback on the hallway carpets has also been taken up for review. We look forward to welcoming you back for another pleasant experience in the future. Best regards, Piotr Kupiec General Manager

Customer review rating 4.0/5

Falguni D. Families - Confirmed reviews ALL

We travelled with my mother and we were alloted the interconnected room, thanks for the kind consideration. The rooms are comfortable and aesthetic but the AC stopped working when we switched off the lights (not the master switch), which was somewhat confusing. The next say we called the room service and a technician fixed something (perhaps the fan speed). We really enjoyed our dinner and breakfast here. The spread and the preparation was really good.The complimentary pick up and drop service to nearest MRT station and Orchard Street is good but we couldn't avail it due to time constraints and a cab from Stevens MRT to the Hotel was very expensive despite the short distance. Just one out of our 3 day stays our room was not ready on return.

Dear Valued Guest, Thank you for taking the time to share your thoughtful review. We are delighted to know that you and your family had a comfortable stay with us and the interconnecting rooms suited your needs. It is wonderful to hear you enjoyed our dinner and breakfast offerings, as well as the warm hospitality provided by our team. We appreciate you highlighting the issue with the air conditioning. We are pleased that our technician was able to resolve it promptly, and your feedback helps us identify opportunities to better explain the room's lighting and air-conditioning controls to our guests. With regards to the servicing of your room, to minimise our impact on the environment, our Housekeeping has adopted an environmental sustainability program designed to focus on reducing water and energy consumption, lowering our carbon footprint. We have introduced alternate non-cleaning days. Cleaning services, replacement of towels and linen are only available upon request. We encourage all guests to embrace this initiative. Thank you as well for your comments regarding our complimentary shuttle service. We hope you will have the opportunity to make use of it on your next visit. It was our pleasure to host you and your family, and we look forward to welcoming you back for another enjoyable stay in the near future. Best regards, Piotr Kupiec General Manager

Customer review rating 4.5/5

Darmini N. N. Couples - Confirmed reviews ALL

Nice hotel in Singapore cleanest, completable for stay and easy to go and the hotel have shuttle service going to mrt station

Dear Valued Guest, Thank you for your kind words regarding your recent stay at Novotel Singapore on Stevens. We are delighted to hear you found our hotel to be clean and convenient, and you also appreciated the shuttle service to the MRT station. Your satisfaction is our top priority, and we strive to provide a comfortable experience for all our guests. Best regards, Piotr Kupiec General Manager

Customer review rating 4.5/5

Nicole T. Families - Confirmed reviews ALL

Choice of two excellent pools. Room and bed was small but extremely comfortable!

Dear Valued Guest, Thank you for your kind feedback regarding your recent stay at Novotel Singapore on Stevens. We are delighted to hear that you found our beds and rooms comfortable, and both our Infinity Pool and Lap Pool. Your appreciation of our amenities is greatly valued, and we continuously strive to provide a pleasant experience for all our guests. Best regards, Piotr Kupiec General Manager

Customer review rating 3.0/5

Siam W. Families - Confirmed reviews ALL

1. As a gold member, I am eligible for room upgrade and if there no upgrade available then hotel shall provide high floor. At the end I got LOWEST floor which facing road construction. I asked reception for upgrade, she said she will provide aminity in the room..... after that we called again and got info that fully booked. BUT I checked in the app, high floor is still available for booking..... 2. We are member of 4, 2 adult and 2 kids but there are only 2 towels in the room, so i called for request another 2 towels.. 1st no one pickup... no one call back..... waited......after sometine... called and requested.....no one came.....waited after some more time....called again request....no one came...........!!!!! At the end I got in the morning as I as stuff with the cart outside the room so I asked her then I got it directly from the cart....... 3. Poor service at Breakfast. No one of staff smile in the breakfast area. Staff tried to locate table for us just for the sake of finish, after I got the table I asked stuff to clean the table but stuff said IT IS ALREADY CLEAN which I need to point to the table that tgere is EGG YOLK drop on the table then she cleaned. So I decided to get another table inside which it was used and needed to clear and setup cutlery on the table. There were 3 cutlery already used and anither 1 which look like unuse on the table.... I asked the stuff for 3 set of cutlry, so she put 2 new cutlery and try to put the cutlery which look like unuse to me. I asked for new one then stuff said THIS iS NEW.... I insist to get new one as I told her that it was on the table which already used, I do not know if it is really clean..... then she put new one then kept the cutlery which she said it is new from the table back to the cutlery tray!!!!!! 4. We called service and request for a cup of ice.(the fridge is not cooling enough) stuff said I can go down and get from downstair. I went down ans asked reception, then he said I can call room service then they will bring to me then i said room service told me to come down to get it...... anyway the stuff at the reception, he helped me and get a cup of ice fron the bar. He is the nicest staff I found in this hotel I have informed to hotel manager (Mark) after I faced all of these incidents, so he managed to move my family to higher floor around 2pm. Anyway, at the 2nd breakfast experience, I would say i wont book breakfast again in this hotel, incase I need to stay in this hotel.

Dear Valued Guest, Thank you for taking the time to share such detailed feedback following your recent stay with us. While I am pleased our Assistant Front Office Manager, Mark was able to assist by relocating your family to a higher floor, I am truly sorry that so many aspects of your stay fell short of your expectations. I have copied our Quality, Compliance and Sustainability Lead, Veronica in the email, she will reach out to you separately to follow up on your feedback. We truly appreciate your loyalty as an ALL member and hope you will consider giving us another opportunity to welcome you back for a much-improved stay in the future. Yours sincerely, Piotr Kupiec General Manager

Other web-users rate our hotel

  • 868 reviews 8.4/10 Location
  • 1,362 reviews 7.6/10 Room
  • 1,979 reviews 7.5/10 Service
  • 12 reviews 8.2/10 WiFi
  • 633 reviews 6.7/10 Cleanliness
  • 441 reviews 7/10 Breakfast
  • 383 reviews 8.2/10 Value
  • 232 reviews 9.6/10 Pool

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