Novotel Singapore On Stevens 4 stars

Customer review rating (ALL Rating) 4.1/5 1,600 reviews

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Orchard District, 28 Stevens Road, #01-01, 257878, 257878 SINGAPORE, Singapore

Description

Hotel extras

  • Tropical lush urban paradise in central Singapore

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens

  • Unlimited high-speed internet access on multiple devices

  • 24-hour room service, gym and laundromat. Large infinity pool, lap pool, and 4 dining outlets

  • Free parking during lunch and dinner. Overnight parking for hotel guests

Our accommodation(s)

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Hotel location

Novotel Singapore On Stevens

Orchard District, 28 Stevens Road, #01-01, 257878
257878 SINGAPORE
Singapore

GPS:1.313439, 103.828417

Telephone
Fax +65 6491 6085

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,600 reviews

Customer review rating 4.0/5

Chin N. Families - Confirmed reviews ALL

A nice location away from the hustle and bustle of Orchard Road, clean rooms and friendly staff

Dear Valued Guest, Thank you for sharing your detailed feedback following your stay at Novotel Singapore on Stevens. We are pleased to hear you enjoyed our convenient location away from the Orchard Road bustle, as well as the cleanliness of the rooms and the friendliness of our team. It’s also wonderful to know that your family stay was comfortable overall. We appreciate your constructive comments. Your feedback on the variety and rotation of our breakfast offerings has been noted, and we will continue working with our culinary team to enhance our offerings. We are also sorry to hear that the booking experience on our website was not as seamless as expected, and we will take this into review as we look at improving navigation and usability. Your comment regarding WiFi speed has also been shared with our technical team for review. A special thank you for recognising our Culinary team members Sean and Susanna, and our F&B Service team members Agnes and Yani — we will be sure to share your kind mention with them, as recognition like this means a great deal. We truly appreciate your loyalty as an ALL Accor member and your feedback, which helps us continuously improve. We look forward to welcoming you and your family back again in the future for an even better experience. Best regards, Piotr Kupiec General Manager

Customer review rating 2.5/5

Andrew M. Business - Confirmed reviews ALL

Was not notified of entrance works when booking, wrong name on my room tv when i arrived, and amenities a day after i arrived. This proceeded my previous stay where i waited 30 minutes to check in. My previous stay had live music at the bar competing with an event in the conference area, not once, bit twice. Positive aspects, are improvements in bar offerings, breakfast overhaul and the old Club Lounge is great (small but great).

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent business stay at Mercure Singapore on Stevens. We are truly sorry to hear that several aspects of your stay did not meet expectations. Please accept our sincere apologies for the inconvenience caused. We also regret that you were not informed of the driveway renovation when booking via the ALL App, and your arrival experience was affected by inconsistencies such as the incorrect name displayed on your room television and the delayed delivery of amenities. We further acknowledge your comments regarding your previous stays, including the check-in delay and the operational overlap between live music and conference events. We understand how these experiences can impact overall comfort, and your feedback has been shared with the relevant departments for review to ensure better coordination and communication moving forward. At the same time, we are pleased to know you appreciated the improvements in our bar offerings, the breakfast enhancement, and the Premier Lounge experience. It is also especially encouraging to hear your recognition of Agnes in the dining area, who will be personally commended for her outstanding service. We appreciate your continued support as an ALL Diamond member and your constructive observations, which are invaluable in helping us refine both our operational processes and guest experience delivery. As part of our sustainability initiatives, we have removed all one-time use plastic bottles. We understand that guests will have reservations in consuming water directly from the tap. For peace of mind, we have installed a separate water filtration system and hope this will give a fresh perspective of consuming water from the. As part of our continuous enhancement programme, we will be placing in all rooms a carafe for guests to use during their stay. We sincerely hope to have the opportunity to welcome you back for a more seamless and consistently positive stay in the future. Yours sincerely, Piotr Kupiec General Manager

Customer review rating 5.0/5

Kartikeya N. Couples - Confirmed reviews ALL

Had a fantastic stay at Novotel Singapore on Stevens. The property has an awesome vibe, beautiful spaces, and everything throughout the stay was fantastic. A special mention to Adrian, the F&B Director, who truly went above and beyond to make our birthday trip special for both myself and my spouse. His hospitality and attention to detail made a real difference. The entire F&B team was warm, attentive, and excellent throughout our stay. Unfortunately, I forgot the name of the lovely F&B coordinator who greeted us during breakfast, but she was absolutely amazing and deserves recognition as well. Thank you to the whole team for making our celebration so memorable. Looking forward to coming back again!

Dear Valued Guest, Thank you for taking the time to share such a wonderful review of your stay at Novotel Singapore on Stevens. We are truly delighted to hear that your birthday celebration was nothing short of exceptional and that you enjoyed the hotel’s environment, spaces, and overall experience. It is especially rewarding to know our team helped make your special occasion so memorable. A heartfelt thank you for recognizing our F&B Director Adrian. We are proud to hear he went above and beyond to create a meaningful experience for you and your spouse. Your kind words have been shared with him. We also appreciate your special mention of Stephanie who warmly welcomed you each morning. It is wonderful to hear that every aspect of your stay—from dining and facilities to service and sustainability initiatives—met your expectations at the highest level. We look forward to welcoming you back again for another memorable stay Kind regards, Piotr Kupiec General Manager

Customer review rating 4.5/5

Ai S. F. F. Couples - Confirmed reviews ALL

3D2N staycay at Novotel Stevens. Stayed here in Dec. This is our 2nd stay. Loce the free shuttle to town & the bfast buffet. Would be good if we can gv 2 hrs free pickleball play. Overall loce it.

Dear Valued Guest, Thank you for taking the time to share your experience with us, and for choosing to return to Novotel Singapore on Stevens for your staycation. We are delighted to hear you enjoyed the convenience of our complimentary shuttle service, our breakfast buffet, and that our team and facilities contributed to a pleasant stay overall. We also appreciate your suggestion regarding including complimentary pickleball access for our hotel guests. As a note, the pickleball court is managed by an external partner, where usage and booking arrangements are subject to their operating policies. That said, your feedback is valuable and we will continue to explore ways to enhance guest access and recreational offerings where possible. We look forward to welcoming you back again for another enjoyable stay with us. Best regards, Piotr Kupiec General Manager

Customer review rating 4.5/5

Daniel O. Business - Confirmed reviews ALL

Shout out to Accor Check in staff member: Anand & Emily. They had been hospitable and helpful during my stay at Novotel. Prompt check in and pleasant lounge access. Most courteous and friendly staffs over at Food Exchange as well. One thing to note, upon my check out on the 10th May - there was a breakdown on the car park gantry boom. It resulted not only a massive jam, as cars were not able to exit the car park, but my taxi was also held up and was charged $3 parking fee (when it should had been complimentary, since pick up lobby had been shifted to B1 carpark due to renovation). I ended up paying an additional parking fee, because of the car park gantry boom was faulty.

Dear Valued Guest, Thank you for taking the time to share such a detailed review following your recent stay at Novotel Singapore on Stevens. We are truly delighted to know that you had a great hospitality experience with us overall. Your kind recognition of Anand and Emily at the Premier Lounge is greatly appreciated. We are pleased to hear that their hospitality, efficiency, and helpfulness contributed positively to your stay and lounge experience. We will certainly share your compliments with them and also with our Food Exchange team, who will be encouraged to know their courteous and friendly service left a lasting impression. At the same time, we sincerely apologise for the inconvenience caused during your departure due to the unexpected car park gantry breakdown on 10 May. We understand how frustrating the congestion and delay must have been, especially when it resulted in an additional parking fee for the taxi you were in due to the temporary relocation of the pick-up point to the B1 carpark. Your feedback has been shared with the relevant teams for review to help us better manage such situations and minimise disruptions for our guests moving forward. Thank you as well for your suggestions regarding bottled water preferences and housekeeping services. As part of our ongoing sustainability efforts, Novotel Singapore on Stevens has moved away from single-use plastic bottled water in favour of filtered drinking water solutions. This initiative is aimed at reducing plastic waste and lowering the overall carbon emissions associated with the production, transportation, and disposal of plastic bottles. Similarly, our alternate-day housekeeping programme has been introduced as part of our commitment to more sustainable operations. By reducing the frequency of full room servicing, we are able to minimise water and energy consumption, as well as reduce the use of cleaning chemicals and linen laundering, all of which contribute towards lowering our environmental footprint. We understand that preferences may differ from guest to guest, and we truly appreciate your understanding and support as we continue balancing guest comfort with responsible hospitality practices and our long-term sustainability goals. Once again, thank you for your continued loyalty as an ALL Platinum member and for your thoughtful feedback. We truly appreciate your support and look forward to welcoming you back for another pleasant stay in the near future. Yours sincerely, Piotr Kupiec General Manager

Other web-users rate our hotel

  • 842 reviews 8.3/10 Location
  • 1,313 reviews 7.5/10 Room
  • 1,916 reviews 7.3/10 Service
  • 14 reviews 7.7/10 WiFi
  • 603 reviews 6.7/10 Cleanliness
  • 421 reviews 7.1/10 Breakfast
  • 228 reviews 9.5/10 Pool
  • 79 reviews 9/10 Wellness Area

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