Novotel Singapore On Stevens 4 stars

Customer review rating (ALL Rating) 4.1/5 1,719 reviews

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Orchard District, 28 Stevens Road, #01-01, 257878, 257878 SINGAPORE, Singapore

Description

Hotel extras

  • Tropical lush urban paradise in central Singapore

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens

  • Unlimited high-speed internet access on multiple devices

  • 24-hour room service, gym and laundromat. Large infinity pool, lap pool, and 4 dining outlets

Our accommodation(s)

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Hotel location

Novotel Singapore On Stevens

Orchard District, 28 Stevens Road, #01-01, 257878
257878 SINGAPORE
Singapore

GPS:1.313439, 103.828417

Telephone
Fax +65 6491 6085

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,719 reviews

Customer review rating 2.5/5

Mihir S. Couples - Confirmed reviews ALL

Staff is great, but honestly it's more for a business stay than indoor.

Dear Valued Guest, Thank you for your feedback and for your kind comments about our team, your check-in and check-out experience. We sincerely apologise for the issues you encountered with the room, as these are certainly not the standards we strive to maintain. We appreciate you bringing these matters to our attention and have discussed them with our Director of Housekeeping. We are pleased that our team was able to assist, and we hope to have the opportunity to provide you with a more comfortable stay in the future. Yours sincerely, Piotr Kupiec General Manager

Customer review rating 3.0/5

Leonardo T. Couples - Confirmed reviews ALL

Actually I will rate higher on our first stay here. Got a reference from a friend, we typically book same type, deluxe room. But on the stay we found out we had a smaller in-room sofa. which is different from our friend, and different from the photo on the apps. We try to get the same room with our friends, but it's not honored as the receiptionist said they has change the type of room and they forget to updated the photo in the apps. That's the incoveinince we felt ath our 2 night stay. Also the minibar whic is complimentart is not renew in our second day.

Dear Valued Guest, Thank you for your feedback and for your kind comments about the comfort and cleanliness of your room. We sincerely apologise for the inconvenience caused by the difference in the sofa configuration and, in particular, for the way this was communicated to you. We understand how this could have been disappointing, especially when the information on the booking platform had not been updated. We have also noted your feedback regarding the complimentary minibar. We seek your kind understanding, the complimentary beverages are offered once during a stay. We appreciate your patience and understanding and hope to have the opportunity to provide you with a smoother experience on your next stay. Best regards, Piotr Kupiec General Manager

Customer review rating 2.5/5

J. J. N. X. Solo - Confirmed reviews ALL

Location is superb. However, concert lobby and lift has no air con. Super stuffy and hot. Room has baby roaches.

Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologise for your experience during your recent stay with us. We appreciate you bringing these matters to our attention and hope to provide you with a more comfortable experience on your next visit. Yours sincerely, Piotr Kupiec General Manager

Customer review rating 4.0/5

Soon H. N. Y. Business - Confirmed reviews ALL

Stayed many times before but this time the room was not house kept consistently. The first night there was not floor mat nor hand towels. The subsequent nights were a variation of the theme. The coffee pods were not topped up. I did not receive any Platinum room amenity.

Dear Valued Guest, Thank you for your continued loyalty and for sharing your feedback. I sincerely apologise that the attention to detail during this stay did not reflect the standard you have come to expect from us. I am sorry for the oversight with the room amenities. I have shared your comments with our Housekeeping and Front Office teams to reinforce our room-check and Platinum recognition procedures. We truly value your repeated stays with us and hope to restore your confidence by providing the consistent experience you deserve on your next visit. Yours sincerely, Piotr Kupiec General Manager

Customer review rating 5.0/5

Sandy J. B. Solo - Confirmed reviews ALL

Excellent facilities and what an amazing, friendly team of people who work there 😍

Dear Valued Guest, Thank you for your kind words regarding your recent stay at Novotel Singapore on Stevens. We are delighted to hear you found our Heartists to be friendly and our facilities to be excellent. We will be sure to share your kind mention of Afika, Wing, Susanna, Sean and Agnes with them as it will be a great encouragement for them to continue delivering warm and genuine hospitality. We are glad you appreciated our sustainability initiatives and support us in our mission to reduce our carbon emission. It is our goal to provide a welcoming atmosphere, and your feedback serves as a wonderful encouragement to our Heartists. Best regards, Piotr Kupiec General Manager

Other web-users rate our hotel

  • 884 reviews 8.3/10 Location
  • 1,378 reviews 7.3/10 Room
  • 1,978 reviews 7.4/10 Service
  • 13 reviews 7.5/10 WiFi
  • 638 reviews 6.4/10 Cleanliness
  • 461 reviews 7/10 Breakfast
  • 391 reviews 7.8/10 Value
  • 232 reviews 9.6/10 Pool

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