Grand Mercure Ambassador Hotel and Residences Seoul Yongsan 5 stars

Customer review rating (ALL Rating) 4.7/5 665 reviews

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Cheongpa Ro 20 Gil 95, Yongsan Gu, 04372 SEOUL, South Korea

Description

Hotel extras

  • Located in the heart of Seoul

  • Connected to Yongsan Station

  • Each room with full kitchen

  • Pet-friendly service

  • Panoramic river view and city view

Our accommodation(s)

Room

Superior Suite 1 Bedroom with 1 King Bed and Premium Sofa Bed

  • 4 pers. max
  • 65 m² / 699 sq ft
  • Bedding 1 x King size bed(s)
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Hotel location

Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 SEOUL
South Korea

GPS:37.531881, 126.962027

Telephone
Fax +82 2-2223-7778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  665 reviews

Customer review rating 5.0/5

Tamia T. A. Couples - Confirmed reviews ALL

It located near yongsan station. Access is good and convini

Dear Mrs. A., Thank you very much for taking the time to share your valuable feedback with us. We are delighted to hear that you found our location convenient. Being situated near Yongsan Station allows our guests easy access to various parts of the city, including major attractions, shopping areas, and business districts, which many of our guests find especially beneficial during their stay. Your kind words regarding the accessibility of our hotel are truly appreciated, and they encourage us to continue striving to provide a comfortable and convenient experience for all our guests. We sincerely appreciate your support and hope to have the pleasure of welcoming you back again in the near future. Thank you once again. Erik Seo Front Office Assistant Manager Grand Mercure Hotel and Residences Seoul Yongsan

Customer review rating 5.0/5

Imraz I. Families - Confirmed reviews ALL

Overall it was a wonderful place. The service from the point we check in, the room size and the amenities, the ease of access to locations etc. would definitely recommend it to a family stay.

Dear Mr. Imraz I., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for sharing your perfect score and for taking the time to provide such detailed feedback regarding your recent family stay with us. We are truly delighted to know that you had a wonderful experience, from the smooth check-in process to the comfort and spaciousness of your room, as well as our amenities and convenient location. It is especially rewarding to hear that you would recommend our hotel for family stays. We sincerely appreciate your loyalty as a valued member of ALL – Accor Live Limitless with Classic status. Your continued trust and support mean a great deal to us. It is also heartwarming to hear your kind words about our team, particularly the bell attendant who assisted you. Even though his name was not mentioned, we will gladly share your feedback with the team, as it will surely encourage him and his colleagues. Thank you once again for your strong recommendation and perfect ratings across all aspects of your stay. We very much look forward to welcoming you and your family back in the near future. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Customer review rating 5.0/5

Emmanuel B. Families - Confirmed reviews ALL

Fantastic staff. Impeccable rooms. Delicious breakfasts. Honestly cannot fault anything about my experience. I stayed for 6 nights with family, each in a room of our own. Nobody had any complaints. The place was spotless always, with friendly, approachable staff. I'll be back, that all I have to say.

Dear Mr. Emmanuel B., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for your exceptional review and for awarding us a perfect score following your recent family stay. We are truly delighted to hear that you had such a flawless experience, from our staff and cleanliness to the breakfast and overall service. It is especially rewarding to know that both you and your family enjoyed your time with us without any concerns. We are pleased to inform you that the team member you kindly referred to is Amy. Your thoughtful recognition has been shared with her, and she was absolutely delighted to know she left such a memorable impression on your stay. We would also like to sincerely thank you for your loyalty as a valued member of ALL – Accor Live Limitless with Classic status. Your continued support means a great deal to us, and we are glad to know that you would highly recommend the program as well. It is also wonderful to hear that you appreciated our sustainability efforts, particularly our towel and linen reuse initiative. Your feedback encourages us to continue developing responsible practices while maintaining guest comfort. We truly appreciate your kind words regarding our booking experience and are pleased that you found the process smooth and convenient. We very much look forward to welcoming you and your family back again in the near future. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Customer review rating 4.5/5

Jaime E. S. Business - Confirmed reviews ALL

Stayed for three weeks while working. Felt like home.

Dear Mr. Jaime E., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for sharing your wonderful review and for choosing to stay with us for three weeks during your business trip. We are truly delighted to hear that our location, facilities, and friendly service helped make your stay in Seoul memorable, and that you felt at home throughout your time with us. Your kind recognition of our team, especially Vlad, is greatly appreciated. We have shared your comments with him, and he was absolutely delighted to know that he contributed to your positive experience. We also appreciate your feedback regarding your booking experience and sustainability efforts, as this helps us continue to improve in these areas. Although you are not currently a member of ALL – Accor Live Limitless, we would be delighted to welcome you to our loyalty program, where you can enjoy exclusive benefits and rewards during your future stays with us. We sincerely hope to have the pleasure of welcoming you back again soon. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Customer review rating 3.5/5

Kyung A. C. Families - Confirmed reviews ALL

I always enjoyed stay one bedroom here cause it is very comfortable so this time I booked 2 bedrooms for my family. And the first night, the electric panel was broken so that we could not turn off the lights and the temperature was high like 30 degrees. And fast enough the staff tried to help but unfortunately it was not able to fix it fast. So we had to pack our luggage at 5am… and moved to other room. My husband asked refund of one night but no reaction from hotel site. Of course I didn’t expect that happening.. but the clerk who took care of checking out seems it’s fine that we got other room… not professional attitude.

Dear Ms. Kyung A. C., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you very much for taking the time to share your feedback and for being a valued ALL Gold member. We truly appreciate your continued visits to Grand Mercure Ambassador Hotel and Residences Seoul Yongsan, and we are sincerely sorry that this recent family stay did not meet your expectations. First of all, please accept our sincere apologies for the inconvenience caused by the unexpected room control system issue during the night. We fully understand how stressful and exhausting it must have been for your family to experience the lights turning on unexpectedly and the room temperature rising uncomfortably during the early morning hours, ultimately requiring a room move at around 5am. Our team responded immediately upon receiving your request, and after inspection, it was confirmed that the room control system required replacement parts and could not be repaired immediately during the night. To minimize further discomfort, we arranged a room move as quickly as possible. We also sincerely regret that the overall follow-up after the incident left you feeling unsupported and disappointed. During the room move, our team provided a recovery amenity and remained available to assist throughout the situation; however, we understand that the communication and overall handling afterward did not leave you with the sense of care and reassurance you expected following such a disruptive overnight experience. We truly apologize for this impression. In addition, we are sorry for the inconvenience caused by the external construction noise during the daytime. Although this work is outside of the hotel’s direct control, we completely understand how it may have affected the comfort and relaxation of your stay. While this was an unexpected technical malfunction rather than a widespread issue, we fully understand that this does not lessen the inconvenience caused to your stay. Please rest assured that the affected room was fully repaired immediately afterward and is now operating normally. At the same time, we sincerely appreciate your kind comments regarding our location, cleanliness, Wi-Fi, and your previous comfortable experiences with us. It means a great deal to know that you have enjoyed staying with us in the past, which makes us regret even more that this visit affected your overall impression. Your feedback has been shared with the relevant teams, and we will continue reinforcing our guest communication and service follow-up training to improve our service moving forward. Thank you once again for your honest feedback. We truly hope to have another opportunity to welcome you back and provide you with the comfortable and seamless stay you have previously experienced with us. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel & Residences Seoul Yongsan

Other web-users rate our hotel

  • 245 reviews 9/10 Location
  • 359 reviews 9.3/10 Room
  • 396 reviews 9.3/10 Service
  • 143 reviews 9.3/10 Comfort
  • 138 reviews 9.7/10 Cleanliness
  • 117 reviews 8.5/10 Amenities
  • 90 reviews 8.7/10 Vibe
  • 65 reviews 7.1/10 Food

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