Mercure Tbilisi Old Town 4 stars

Customer review rating (ALL Rating) 4.7/5 619 reviews

Hotel extras

  • Location

  • SKY7 Terrace and Lounge Bar

  • Fitness and Sauna

  • Free WIFI

  • Business Corner

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Hotel location

Mercure Tbilisi Old Town

9 Vakhtang Gorgasali street
0105 TBILISI
Georgia

GPS:41.688594, 44.8134

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ASADO Steakhouse

ASADO Steakhouse is a hotspot to spend an evening in cozy atmosphere. Two things are central to an ASADO, delicious meat dishes from the charcoal grill and socializing with family and friends.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  619 reviews

TripAdvisor Rating  4.5/5  603 reviews

Certificate of excellence 2023

Customer review rating 3.5/5

Dennis R. Couples - Confirmed reviews ALL

When we checked in the staff at the desk were bored and uninterested in helping us. Upon getting to our room we found it to be out and smothering. We tried to give the air conditioning time to cool the room. It did not. It did not work. We went to the rooftop lounge to only to find a dismissive staff, mediocre food, and loud “thumps” music. We returned to our superheated room only to find that we could still hear the music from the rooftop in our room. We were able to change rooms to a lower floor only after seeming to inconvenience the Desk Staff. All in all, I would not recommend this hotel to anyone who appreciates a staff that appreciates their customers.

Dear Dennis R., Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Operations manager Olga Kudriachova

Great location

Customer review rating 4.0/5

David M. Business - Confirmed reviews ALL

Helpful frontdesk staff, good food and clean rooms

Dear David M., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

Well located and a good stay

Customer review rating 4.5/5

Damir K. Business - Confirmed reviews ALL

Most of the personnel is always welcoming and attentive.

Dear Damir K., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Great location, excellent breakfast and service

Customer review rating 5.0/5

David L. Business - Confirmed reviews ALL

I stayed at the hotel for a week long work meeting. The room was comfortable and quiet, food was excellent, and service was very helpful. The hotel was very well located in the old city. I would highly recommend this hotel to anyone.

Dear David L., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Great hotel

Customer review rating 5.0/5

Claudia B. Business - Confirmed reviews ALL

Very well located, comfortable room and very helpful and friendly staff.

Dear Claudia Maria B., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova

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Other web-users rate our hotel

  • 246 reviews 9.6/10 Location
  • 281 reviews 8.7/10 Room
  • 354 reviews 9.2/10 Service
  • 13 reviews 6.9/10 WiFi
  • 144 reviews 9.4/10 Cleanliness
  • 114 reviews 8.5/10 Breakfast
  • 101 reviews 9/10 Food
  • 55 reviews 9.3/10 Vibe

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