Mercure Tbilisi Old Town 4 stars

Customer review rating (ALL Rating) 4.8/5 461 reviews

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Description

Hotel extras

  • Located in the heart of the Old Town

  • SKY7 Terrace and Lounge Bar with panoramic city views

  • Complimentary access to the gym and sauna for our guests

  • Free Wi-Fi is available throughout the hotel

  • On-Site free parking

Our accommodation(s)

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Hotel location

Mercure Tbilisi Old Town

9 Vakhtang Gorgasali street
0105 TBILISI
Georgia

GPS:41.688594, 44.8134

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property
  • Room service

ASADO Steakhouse

ASADO Steakhouse is the perfect spot to enjoy a cozy evening. At the heart of the ASADO experience are two essentials: mouthwatering meat dishes prepared on a charcoal grill and the joy of connecting with family and friends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  461 reviews

TripAdvisor Rating  4.6/5  681 reviews

Certificate of excellence 2025

An amazing experience

TripAdvisor rating 5.0/5

July V TripAdvisor review

I would like to sincerely thank the entire reception team for such a warm welcome, genuine friendliness, and care. From the first minutes, you truly feel like a valued guest rather than just a visitor. The staff is always smiling, attentive, and willing to help, which makes a huge difference. A very special thank you to manager George for his kindness, professionalism, and truly personal approach. Thanks to him and the whole team, my stay was exceptionally comfortable and pleasant. Many thanks - I will definitely come back again!

Warm Atmosphere and Helpful Staff

TripAdvisor rating 5.0/5

Culture28456239099 TripAdvisor review

I stayed at this hotel with a group and had a really great experience. The rooms were comfortable, the atmosphere was welcoming, and the service was excellent. Special thanks to Liza at reception, who was incredibly helpful, friendly, and always made conversations pleasant. Her recommendations were always spot on. She truly made our stay even better.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team . we apologize for cleaning service and necessary action will be taken on it. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Customer review rating 5.0/5

Leslie K. Friends - Confirmed reviews ALL

I believe the hotel was still being built when I first visited Georgia in 2015, on my second visit I made the mistake of NOT staying there, but on my following four visits to Georgia I have stayed at the Mercure Tbilisi Old Town and have always, always had an exceptionally good stay there. Location, rooms, staff, food are all extremely good.

Dear Leslie K., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. PS. first of all thank you so much to be loyal to Mercure Tbilisi Old Tow, You are absolutely right we opened the Hotel 15 June 2025, already 10 years :) !!! from first day of opening I am managing this Hotel and Swissotel Tbilisi as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. FEEL FREE to contact me for any assist. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Outstanding location, comfort, and exceptional staff

TripAdvisor rating 5.0/5

alaaallaithy TripAdvisor review

Mercure Tbilisi Old Town offers an amazing location, just a few steps away from the Old Town and within walking distance of many of Tbilisi’s top attractions, including the cable car, Narikala Fortress, and more. The hotel is also only 15 minutes’ walk from Freedom Square, making it a perfect base for exploring the city on foot. The rooms were very clean, comfortable, and well-isolated, ensuring a quiet and relaxing stay. Breakfast was good and well organized, with all the basic items needed, and a special mention goes to the delicious cheese roll, which was absolutely amazing ❤️. What truly made our stay unforgettable was the exceptional staff. Everyone was extremely friendly and helpful, especially Dachi, Levan, and Valentina, who went above and beyond by helping us connect our mobile phone to the screen so we could watch our national team football match. It turned into a truly memorable and unforgettable night for all of us. I highly recommend this hotel and would gladly stay there again.

Dear Alaa Allaithy, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team . we apologize for cleaning service and necessary action will be taken on it. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Customer review rating 4.5/5

Nikolay K. Solo - Confirmed reviews ALL

Really enjoyed my stay. Nice hotel, great and welcoming personnel, good restaurant downstairs. The only minor drawback I've encountered was suboptimal showerhead in my room: it had only one mode and wasn't very effective, sho showering took longer than it should.

Dear Nikolay K., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

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Other web-users rate our hotel

  • 309 reviews 9.6/10 Location
  • 279 reviews 8.5/10 Room
  • 369 reviews 9.1/10 Service
  • 155 reviews 8.7/10 Breakfast
  • 129 reviews 9.4/10 Cleanliness
  • 114 reviews 8.1/10 Food
  • 52 reviews 8.8/10 Vibe
  • 29 reviews 8.2/10 Bar

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