Mercure Tbilisi Old Town 4 stars

Customer review rating (ALL Rating) 4.7/5 502 reviews

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Description

Hotel extras

  • Located in the heart of the Old Town

  • SKY7 Terrace and Lounge Bar with panoramic city views

  • Complimentary access to the gym and sauna for our guests

  • Free Wi-Fi is available throughout the hotel

  • On-Site free parking

Our accommodation(s)

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Hotel location

Mercure Tbilisi Old Town

9 Vakhtang Gorgasali street
0105 TBILISI
Georgia

GPS:41.688594, 44.8134

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ASADO Steakhouse

ASADO Steakhouse is the perfect spot to enjoy a cozy evening. At the heart of the ASADO experience are two essentials: mouthwatering meat dishes prepared on a charcoal grill and the joy of connecting with family and friends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  502 reviews

Customer review rating 5.0/5

Rachel R. Families - Confirmed reviews ALL

Loved the room and the restaurant. Would love to come back.

Dear Rachel R., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Customer review rating 4.5/5

Gillian M. Couples - Confirmed reviews ALL

Great location, clean large rooms and comfy beds. Gym was good enough for our needs. Breakfast was reasonable nothing special.

Dear Gillian M., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Customer review rating 5.0/5

Sungeun K. Couples - Confirmed reviews ALL

Good location to explore old Tbilisi. Metro station is a bit away but still in walking distance. Bus stop is just in front of the hotel. Basically you can reach wherever you want within Tbilisi from Mercure. Want to highlight their welcoming service. Reception was always ready and accommodating our inquiry and request with smile and attentive reaction. It was perfect stay for the celebration of our anniversary.

Dear Sungeun K., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Customer review rating 5.0/5

Marcin P. Couples - Confirmed reviews ALL

Ladies and Gentlemen, I have visited many countries and stayed in many hotels around the world, but I have never encountered such professional and excellent service before. I would like to take this opportunity to thank Ms Mariam (Front Office Supervisor), who was extremely helpful at every stage of the booking process and arranged a perfect surprise for my fiancée. Every hotel should have someone like her. The hotel itself was very good, with spacious, clean rooms and comfortable beds. The breakfasts were also very tasty. Yours sincerely, Marcin P.

Dear Marcin P., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Customer review rating 4.0/5

Amalorpavaraj A. Solo - Confirmed reviews ALL

The location of the property is its strength! It was clean and quiet! While extending my stay for a night, I was scammed by a service provider who impersonated the merchant name in their name! The really on rent was USD 92 but the final bill was USD 139 with taxes and service charges😡

Dear Amalorpavaraj A., Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Other web-users rate our hotel

  • 305 reviews 9.4/10 Location
  • 303 reviews 8.1/10 Room
  • 386 reviews 8.9/10 Service
  • 5 reviews 7.1/10 WiFi
  • 163 reviews 8.7/10 Breakfast
  • 132 reviews 9.4/10 Cleanliness
  • 107 reviews 8.3/10 Food
  • 30 reviews 8.9/10 Bar

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