Mercure Tbilisi Old Town 4 stars

Customer review rating (ALL Rating) 4.7/5 509 reviews

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Description

Hotel extras

  • Located in the heart of the Old Town

  • SKY7 Terrace and Lounge Bar with panoramic city views

  • Complimentary access to the gym and sauna for our guests

  • Free Wi-Fi is available throughout the hotel

  • On-Site free parking

Our accommodation(s)

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Hotel location

Mercure Tbilisi Old Town

9 Vakhtang Gorgasali street
0105 TBILISI
Georgia

GPS:41.688594, 44.8134

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ASADO Steakhouse

ASADO Steakhouse is the perfect spot to enjoy a cozy evening. At the heart of the ASADO experience are two essentials: mouthwatering meat dishes prepared on a charcoal grill and the joy of connecting with family and friends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  509 reviews

Customer review rating 4.0/5

Thair A. M. Friends - Confirmed reviews ALL

Helpful staff, good breakfast variety foods, space room but no tooth brush and tooth paste, no tissues, no ear bud, very good location in Tbilisi center

Dear Thair A. M., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Customer review rating 5.0/5

Michael I. Solo - Confirmed reviews ALL

My hosts at the Mercure Tbilisi Old Town, Lizi, Dachi, and Nanuki, were the best!!! They are all very helpful and kind with guest interactions. This was a wonderful establishment to begin my vacation and pilgrimage to visit the People, Culture, Churches, Monasteries and UNESCO sites of the Southern Caucasus.

Dear Michael I., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Customer review rating 4.5/5

Donna M. Solo - Confirmed reviews ALL

Staff lovely and breakfast delicious

Dear Donna M., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Customer review rating 4.0/5

Jain H. Families - Confirmed reviews ALL

Hotel is good has great views from rooms. Can do better in terms in infra like elevators at all levels , ensuite washrooms for suite etc. Bit more variety in breakfast buffet for sure.

Dear Jain H., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Customer review rating 4.0/5

Judy F. Friends - Confirmed reviews ALL

Fine place. Clean and polite staff. However the shower floor is slippery. I had to request plastic bathmat with suction cups myself. This should have been standard. Also I stayed with a tour group for a couple of days and then I had the tour company extend my stay by one day. Unfortunately, my keycard was deactivated when the tour group left.

Dear Judy F., Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Other web-users rate our hotel

  • 312 reviews 9.5/10 Location
  • 318 reviews 8.2/10 Room
  • 380 reviews 9/10 Service
  • 5 reviews 7.1/10 WiFi
  • 168 reviews 8.7/10 Breakfast
  • 135 reviews 9.1/10 Cleanliness
  • 110 reviews 8.5/10 Food
  • 61 reviews 9.1/10 Vibe

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