Mercure Tbilisi Old Town 4 stars

Customer review rating (ALL Rating) 4.7/5 485 reviews

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Description

Hotel extras

  • Located in the heart of the Old Town

  • SKY7 Terrace and Lounge Bar with panoramic city views

  • Complimentary access to the gym and sauna for our guests

  • Free Wi-Fi is available throughout the hotel

  • On-Site free parking

Our accommodation(s)

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Hotel location

Mercure Tbilisi Old Town

9 Vakhtang Gorgasali street
0105 TBILISI
Georgia

GPS:41.688594, 44.8134

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ASADO Steakhouse

ASADO Steakhouse is the perfect spot to enjoy a cozy evening. At the heart of the ASADO experience are two essentials: mouthwatering meat dishes prepared on a charcoal grill and the joy of connecting with family and friends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  485 reviews

Customer review rating 3.5/5

Duygu T. Business - Confirmed reviews ALL

Bed is very soft, in addition you had put another level of sponge on it, which makes it very very high and evet softer and very hard to move on it. It is very difficult even to sit, to lay down, to move on the bed. Pillows are very thin and soft :(

Dear Duygu T., Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Customer review rating 5.0/5

Gideon G. Solo - Confirmed reviews ALL

I stayed for 7 days and had an extremely nice time.

Dear Gideon G., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Customer review rating 5.0/5

Sylvia O. Solo - Confirmed reviews ALL

The ideal 4 star hotel you could ask for, clean rooms and ideal location for tourism

Dear Sylvia O., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Customer review rating 4.5/5

Tochi C. Solo - Confirmed reviews ALL

The room was both clean and modern. However, the breakfast experience felt rushed as it concluded at 10:30 AM, immediately followed by thorough cleaning with a vacuum cleaner. While I understand that the venue transitions into a lunch restaurant, necessitating this swift change, it might be beneficial to inform guests that breakfast concludes at 10:15 AM. This would prevent latecomers from feeling pressured to depart precisely at 10:30 AM.

Dear Tochi C., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Ps. Our apologize for breakfast case, team already warned not to be repeat in future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Customer review rating 5.0/5

Natalia V. Families - Confirmed reviews ALL

I was in Mercury hotel old Tbilisi with my family! It was a very good time! Thank you so much for this happy short time and thank you for your hospitality!

Dear Natalia V., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin Cluster General Manager Mercure Tbilisi Old Town & Swissotel Tbilisi

Other web-users rate our hotel

  • 313 reviews 9.5/10 Location
  • 295 reviews 8.1/10 Room
  • 382 reviews 8.9/10 Service
  • 5 reviews 7.1/10 WiFi
  • 161 reviews 8.8/10 Breakfast
  • 128 reviews 9.3/10 Cleanliness
  • 110 reviews 8.5/10 Food
  • 32 reviews 9/10 Bar

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