Novotel Itu Terras de São José Golf & Resorts

Novotel Itu Terras de São José Golf & Resorts 4 stars

Customer review rating (ALL Rating) 4.3/5 4,272 reviews

See on a map

Hotel extras

  • Pet friendly hotel! Bring your pet to the trip. We accept dogs up to 15 kg.

  • Recreation and Leisure Team for children (from 04 years) and adults.

  • Kids Space: fun for children from 0 to 03 years old.

  • Convention centre with 17 rooms and capacity for up to 800 people.

  • Accessible for people with reduced mobility.

ALLSAFE approved hotel

Hotel location

Novotel Itu Terras de São José Golf & Resorts

Al. São Paulo Golf, no number, Condominio Terras De Sao Jose
13306440 ITU
Brazil

GPS:-23.298776, -47.299367

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

RARO RESTAURANTE

Taste the best of international cuisine in a warm and modern atmosphere. Enjoy our delicious buffet or à la carte menu. Don't forget to enjoy our feijoada with live music on Saturdays!

Our accommodation(s)

Our 343 modern and cozy rooms offer the necessary comfort so you and your family can relax after a pleasant day at our resort. Overlooking the mountains or the leisure areas of the hotel, our rooms and suites include rooms that are adapted for people with reduced mobility or connecting rooms for those with big families. Both can be requested at the time of booking.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,272 reviews

TripAdvisor Rating  4.0/5  720 reviews

Various errors made the stay mediocre

Customer review rating 2.5/5

Craig B. Families - Confirmed reviews ALL

1. We arrived at the hotel and were told our booking was cancelled as there was a payment problem. We had received our confirmation number and offer to check in on line. At no point were we notified by email or a telephone call to say there was a problem with our payment. The check in person told us there was a problem with the credit card. I used the same credit card at check in and it was fine. Imagine if there were no rooms available at the time we arrived at the hotel and after driving three hours we were refused a room? COMMUNICATION needs to be improved. 2. After check in I went to the gym to use the equipment. The hotel has one only technology’s or lifestyle fitness equipment island - and this was broken. I usually go to the gym every day for one hour and was unable to do this. I complained each day to the staff that this equipment needed to be fixed but in the three days we were there - it was not fixed - which is terrible. 3. There are constantly sales people hassling the hotel guests to sign up with Ibiobi (time share) which is very uncomfortable. Each time we went out to the pool or playground area, we were approached by these sales people. They need to back off. We went for a relaxing weekend at a country hotel. Not to face these intrusions. 4. When checking out of the hotel we discovered that the car parking would cost us R$76. This should have been told to us when we checked in as I would have left our car outside the hotel. We did not use the valet parking and my car was not left undercover. I self parked in an open Carpark and find it crazy that we had to pay 76 Reals for this.

Close to São Paulo and great weekend with school friends.

Customer review rating 4.5/5

Afonso Families - Confirmed reviews ALL

It was a group trip - almost 60 families from school - we had a great time. Food was good, sunny weather was great, even with cold winds... rooms were clean and comfortable. I would focus efforts on improving service for non-included goods (pool bar and drinks).

Olá Sr. Afonso, Gostaríamos de agradecer sua gentileza em compartilhar a concepção de sua estadia conosco. É maravilhoso ler em seu comentário que teve ótimas experiências durante a viagem com grupo de amigos e famílias. Ficamos lisonjeados com suas belas palavras e em saber que nossos serviços foram satisfatórios. Tenha certeza que encaminharemos seus elogios a conhecimento de todos nossos colaboradores. Seria um prazer recebê-los novamente, E aguardamos ansiosamente para rever você e sua família e lhe proporcionamos mais uma estadia acolhedora e satisfatória. Atenciosamente, Gislaine Ramos

Excellent location and service

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Outstanding place, service and amenities! 5 Stars

Olá Sra. Claudia, Gostaríamos de agradecer sua gentileza em compartilhar a concepção de sua estadia conosco. É gratificante ler em seu comentário que somos um excelente Hotel! Ficamos contentes em saber que lhe proporcionamos ótimas experiências. Tenha certeza que encaminharemos seus elogios a conhecimento de todos nossos colaboradores, em especial para equipe da recepção. Seria um prazer recebê-la novamente, E aguardamos ansiosamente para revê-la e lhe proporcionamos mais uma estadia acolhedora e satisfatória. Atenciosamente, Gislaine Ramos

Excellent experience

Customer review rating 5.0/5

Paulo K. Friends - Confirmed reviews ALL

Excellent service and food

Olá Sr. Paulo, Equipe Novotel agradece sua estadia conosco. É gratificante ler em seu comentário que temos excelentes serviços, ficamos felizes em saber que nossos serviços foram satisfatórios. Seria um prazer recebê-lo novamente, E aguardamos ansiosamente para revê-lo e lhe proporcionamos mais uma estadia acolhedora e satisfatória. Atenciosamente, Gislaine Ramos

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

hospedagem normal

Olá Sr. Marcelo, Equipe Novotel agradece sua estadia conosco. Ficamos contentes em saber que sua estadia foi agrádavel. Será um prazer recebê-lo novamente, E aguardamos ansiosamente para revê-lo e lhe proporcionamos mais uma estadia acolhedora e satisfatória. Atenciosamente, Gislaine Ramos

In partnership with TripAdvisor

Other web-users rate our hotel

  • 250 reviews 7/10 Location
  • 1,046 reviews 6.9/10 Room
  • 1,590 reviews 6.9/10 Service
  • 19 reviews 4.3/10 WiFi
  • 1,401 reviews 7.3/10 Food
  • 859 reviews 8/10 Amenities
  • 604 reviews 6.9/10 Pool
  • 505 reviews 5.8/10 Cleanliness

Powered by Trustyou

All our hotels in ITU