Novotel Itu Golf & Resort Hotel 4 stars

We closed the hotel for Philips kick off 2020 and we had a great experience. The hotel is quite new and the staff cared for the guests. The hotel is also very well located for events, 1h - 1h30 away from 3 airports and 45min away from Barueri, where our headquarter is located.

Pool - 10/10 Food (lunch) - 7/10 Brunch - 2/10 (only one thing to eat - "pão de queijo") Check in - 1/10 (almost 40 min waiting) Check out - 10/10

Painful :45 to check in :15 to check out -No iron in Room - Staff called me when I was sleeping because they did not process my stat correctly and wanted me to come back down to pay again for another evening they forgot to charge me for at check-in.

Very welcome, line for checkin too big

Food was good, desserts were terrible. Good servers in the restaurant but in the bars servers were slow. I had a little inconvenience with my guest bracelet, someone else’s name was on it when I went to use it in the bar they gave me no information but I went to the reception and they got it fixed.

A very good stay: facilities are very good, new and clean. Rooms are neat, modern, comfortable. Food has been consistently good (although not so different, one day to another), and service always ready to help.

good stay

Good stay! However, I’ve never seen a resort charging for parking cars. How the resort expects visitors coming by other transportation method (bus, bicycle, ...)? I feel unfair for being charged to park my car. The overall experience was nice and the staff was very attempted to supply information and request. Lastly, I haven’t received rewards points due to this stay.

I arrived with my family and we had 3 rooms booked but I was amazed at the time it took to check in. I think we were at the reception checking in for about 40 minutes. I haven't had this sort of delay anywhere else in the world. Our room was spacious and well appointed with a comfortable main bed but the second bed set up for our son was hard as a rock. We complained 4 times of the disgusting smell from the rubbish bins next to the elevators on the 6th floor. We checked in on Thursday and when we left the hotel on the Sunday the smell was still there and the same rubbish was still in the same bins 4 days later despite our requests to have it cleaned. The buffet offering was good but I personally didn't like the noise of a loud band playing while we were dining. I realise this is a Brazil thing.....generally Brazilians seem to love loud noise. For me, the constant noise of a DJ by the swimming pool was overwhelming and really not my taste to be constantly surrounded by inescapable noise.

Slow check in and check out. Food offering quite good. Smelly bins outside level 6 lifts not cleared for 4 days despite 4 requests to do so. Constant loud noise from unnecessary "entertainment" became very annoying. Brazilians seem to enjoy this noise but to me (an international visitor) it was noise pollution with no escaping it!

It was perfect since the reception till the end. All areas are increrible!!! The staff always very polite and eficients.

I wouldn’t spend this amount of money in this hotel again, Bahia hotels are much better, much more services (ALL INCLUSIVE, alcohol too) and it’s cheaper. Some of the employees are not kind at all. There is no option for diabetics, lac free and gluten free. All deserts taste the same (lot of hydrogenated fat) Had a problem with air conditioning in my room, with no resolution. Kids pool are not heated So kids under 4 ya could not enjoy the pool because was a windy day and not warm.

We had an amazing time at Novotel Resort in Itu. Super service all way round, great people.

I had a great time and loved the hotel. Was not pleased with some of the operational aspects: check-in, cleaning, concierge and Food service.

Excelente. Unico defeito: amenities fracas