Novotel Itu Terras de São José Golf & Resort 4 stars

Customer review rating (ALL Rating) 4.4/5 2,053 reviews

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Description

Hotel extras

  • Pet-friendly hotel! Bring your pet along with you. We accept dogs up to 10 kg.

  • Recreation and Leisure Team for children over 4 and adults.

  • Kids space: fun for children from 0 to 3.

  • Convention center with 17 rooms and capacity for up to 800 people.

  • Accessible for people with reduced mobility.

Our accommodation(s)

Hotel location

Novotel Itu Terras de São José Golf & Resort

Al. São Paulo Golf, Sem Número, Terras De São Jose I
13306440 ITU
Brazil

GPS:-23.29957, -47.29868

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RARO RESTAURANTE

Taste the best of international cuisine in a warm and modern atmosphere. Enjoy our delicious buffet or à la carte menu. Don't forget to enjoy our feijoada with live music on Saturdays!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,053 reviews

Customer review rating 5.0/5

Adriana F. Business - Confirmed reviews ALL

well located and comfortable stay, employees polite.

Olá, Sra. Adriana, Agradecemos suas palavras gentis referentes à sua recente estadia em nosso hotel. Estamos satisfeitos em saber que você achou nossa localização conveniente e nossa equipe cortês. Nosso objetivo é proporcionar uma experiência confortável a todos os nossos hóspedes. Atenciosamente, Gabriela Rodrigues

Customer review rating 2.5/5

Mariana F. D. R. L. Families - Confirmed reviews ALL

We love the hotel, 3rd time going with our kids. The pools are great, the rooms are amazing. However the food this time was really bad. For the first time we didn’t have a good experience with the food, and it makes the trip!

Olá, Sra. Mariana, Agradecemos por sua contínua preferência e por compartilhar seu feedback sobre sua recente estadia. Ficamos satisfeitos em saber que você e sua família aproveitaram nossas acomodações e instalações. No entanto, lamentamos sinceramente que a experiência gastronômica não tenha atendido suas expectativas desta vez. Seus comentários são importantes para nós e foram repassado para nosso Chef. Agradecemos sua compreensão. Esperamos recebê-la de volta em breve. Atenciosamente, Gabriela Rodrigues

Customer review rating 4.5/5

Diana G. Families - Confirmed reviews ALL

Great staff Surprising Easter activity for kids - very nice ambiance Great gym, pool, tennis courts

Olá, Sra. Diana, Agradecemos pelo seu maravilhoso feedback. Estamos encantados em saber que você gostou da sua estadia e apreciou nossa equipe, comodidades e atividades especiais para crianças. Sua satisfação é nossa prioridade, e aguardamos ansiosamente a oportunidade de recebê-la novamente para mais uma escapada agradável. Atenciosamente, Gabriela Rodrigues

Customer review rating 4.0/5

Jun Y. Business - Confirmed reviews ALL

I have been staying Novotal Itu since 2023. It was great resort and the restaurant was very nice with delicious local food. The room was good and clean. The only thing made me to give score of 8 was the some front desk staff don't speak English, which made the check-in experience more difficult. For example, this time when I checked in, I was charged with an incorrect charge. But because the staff I was dealing with did not understand English, the incorrect charge was made to my Credit Card. Although it was refunded with some help when I checked out (but I did not receive the receipt), the experience was stressful and hopeless.

Olá, Sr. Jun Y., Gostaríamos de agradecer a gentileza em compartilhar a concepção de sua estadia conosco. É gratificante saber que teve uma boa estadia. Ao mesmo tempo, lamentamos por não atender todas as suas expectativas. Queremos que saiba que seu feedback é importante para nós, através dele podemos melhorar nossos serviços. Esperamos ter a oportunidade de recebê-lo novamente. Atenciosamente, Gislaine Ramos.

Customer review rating 3.5/5

Danilo A. M. Families - Confirmed reviews ALL

As always, food, staff, and facilities are the hotel's strong points, however, we had a series of maintenance problems. In our first room, the safe didn't work, the bed was extremely hard, the toilet was leaking, and then the toilet valve stopped working. The staff managed to move us to another room quickly, but in the new room, the door didn't close properly, the lock was jamming, the blackout curtains were torn, and there was a leak from the shower stall into the room (since it was only two nights, we put towels there so we wouldn't have to change rooms again). This was the 6th time we've stayed at the hotel, the last time being about a year ago, so it's important to note that for the expected level and compared to competitors, maintenance is an important point today.

Olá, Sr. Danilo, Gostaríamos de agradecer a gentileza em compartilhar a concepção de sua estadia conosco. É gratificante saber que teve uma boa estadia. Ao mesmo tempo, lamentamos por não atender todas as suas expectativas. Queremos que saiba que seu feedback é importante para nós, através dele podemos melhorar nossos serviços. Esperamos ter a oportunidade de recebê-lo novamente. Atenciosamente, Gislaine Ramos

Other web-users rate our hotel

  • 137 reviews 7.2/10 Location
  • 606 reviews 7/10 Room
  • 906 reviews 7.7/10 Service
  • 11 reviews 2.9/10 WiFi
  • 806 reviews 7.5/10 Food
  • 545 reviews 8.5/10 Amenities
  • 246 reviews 7.5/10 Cleanliness
  • 222 reviews 8.9/10 Vibe

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