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Novotel Itu Terras de São José Golf & Resorts Hotel 4 stars

Customer review rating 4.4/5 5,276 reviews

ALLSAFE approved hotel

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Novotel Itu Terras de São José Golf & Resorts
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+ 27 Services

Hotel extras

  • Pet friendly hotel! Bring your pet along.

  • Kids Space: here fun never ends.

  • Accessible for people with reduced mobility

  • We have the perfect space for your dream wedding!

  • Babysitting and elderly care services

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Services for children
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • LaundryPaying
  • Porter
Leisure and activities
  • Outdoor Heated Pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 21 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Itu Terras de São José Golf & Resorts

Al. São Paulo Golf, no number
Condominio Terras De Sao Jose
13306440 itu
brazil

Tel: +551121181400

Fax: (+55)1121181401

Check-in from 15h00

Check out up to 12h00

  • RODOVIARIA DE ITU :  JARDIM NOVO ITU RODO CENTER

  • By plane

    AEROPORTO DE CONGONHAS At 95km / 59 miles

  • By plane

    AEROPORTO DE GUARULHOS At 114km / 70 miles

  • By plane

    AEROPORTO VIRACOPOS At 51km / 32 miles

  • By helicopter

    HELIPONTO TERRAS DE SÃO JOSÉ 2 At 0km / 0 miles

  • By car

    RODOVIA ARCHIMEDES LAMMOGLIA At 9km / 5 miles

  • By car

    RODOVIA CASTELO BRANCO At 19km / 1 miles

  • By car

    RODOVIA HERCULANO GODOY PASSOS At 11km / 6 miles

  • By car

    RODOVIA JOSE ERMIRIO DE MORAES At 23km / 14 miles

  • By car

    RODOVIA MARECHAL RONDON At 10km / 6 miles

  • By car

    RODOVIA WALDOMIRO DE CAMARGO At 15km / 9 miles

GPS :-23.298776, -47.299367

Our accommodation(s)

Our 343 modern and cozy rooms offer the necessary comfort so you and your family can relax after a pleasant day at our resort. Overlooking the mountains or the leisure areas of the hotel, our rooms and suites include rooms that are adapted for people with reduced mobility or connecting rooms for those with big families. Both can be requested at the time of booking.

Superior Room - 1 double size bed

  • Max. number of persons: 2
  • Area: From 29 / 312 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Superior Room with 2 twin beds and 1 auxiliary bed

  • Max. number of persons: 3
  • Area: From 29 / 312 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Superior Room - 1 double size bed and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 29 / 312 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Superior Room - 2 twin beds

  • Max. number of persons: 2
  • Area: From 29 / 312 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 4
  • Area: From 29 / 312 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
Rooms

Our restaurants and bars

RARO RESTAURANTE

Type of cuisine: International

Taste the best of international cuisine in a warm and modern atmosphere. Enjoy our delicious buffet or à la carte menu. Don't forget to enjoy our feijoada with live music on Saturdays!

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Non contractual photo

The Gourmet Bar is a relaxed atmosphere, with pool table and music, ideal for sharing experiences and enjoying every minute of the trip. Try our special gin and other drinks menu to celebrate life!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DECK BAR

Non contractual photo

By the pool and with a pretty view, the Deck Bar will make your trip with the family even more fun! Try the varied menu of portions and snacks and enjoy refreshing alcoholic beverages and soft drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 21

  • Maximum size: 1,029

  • Maximum capacity: 1320 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Itu Terras de São José Golf & Resorts

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,276 reviews

tripadvisor

TripAdvisor Rating 4.0/5

516 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good

Customer review rating 3.5/5

Anonymous Families - 04/05/2021 Confirmed reviews ALL

Well located, nice swimming pools for kids, but cold. Food ok. Still need improvement regarding attendance. General service note 7.

Olá Sra. Francieli, Tudo bem? Agradecemos pelo tempo dedicado a avaliar sua experiencia em nosso resort. Sentimos que não tenha tido uma boa experiencia conosco, iremos verificar os pontos citados como piscina frias, comida OK e atendimento. Esperamos recebe-la novamente. Ficamos a disposição. Atenciosamente, Vinicius Moraes

Good Stay

Customer review rating 5.0/5

Joseleine B. V. S. Families - 27/04/2021 Confirmed reviews ALL

Amazing experience

Olá Sra. Joseleine, Tudo bem? Obrigado pelo tempo disposto a avaliar sua experiencia em nosso resort. Ficamos felizes que tenha gostado de toda a experiencia. Esperamos recebe-la novamente. Ficamos a disposição. Atenciosamente, Vinicius Moraes

Perfect, except for reception

Customer review rating 4.0/5

Rafaella P. Families - 14/03/2021 Confirmed reviews ALL

The experience was amazing. The recreation team and everybody at the restaurant were very welcoming. The only downside of the trip was the experience with the reception desk. I tried to expedite my check-out, and when I came to handle the keys, I stood there for about 20 minutes until someone could help me.

Mrs. Rafaella, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ana Negoceki, Guest Relation
Customer review rating 4.5/5

Antonio D. A. N. J. Couples - 23/02/2021 Confirmed reviews ALL

It is a good experience all staff members are so sweets and pleasant. I prefered the room with a sunset view due to it is a noiseless room.

Dear Antonio, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Samira

Nice to kids

Customer review rating 4.0/5

Gustavo R. K. Families - 23/02/2021 Confirmed reviews ALL

Very Nice pools and kids experience,

Prezado Gustavo , Agradecemos a avaliação de sua estada e a confiança em nosso hotel. Esperamos recebê-lo em breve novamente. Atenciosamente, Samira Boni

Good Stay

Customer review rating 5.0/5

Joice G. Families - 09/02/2021 Confirmed reviews ALL

We had a surprisingly pleasant stay. A very peaceful time and we hope to stay there again very soon.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Samira

Amazing

Customer review rating 5.0/5

Joseleine B. V. S. Families - 19/01/2021 Confirmed reviews ALL

I really surprise for amazing experience. The amazing resort.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Excellent stay and good service staffs

Customer review rating 5.0/5

Antonio Families - 10/01/2021 Confirmed reviews ALL

Excellent stay and good service staffs

Dear Antonio, We very much appreciate your comments regarding your stay at the Novotel Itu Golf & Resort. We hope your next visit will be as pleasant as the previous one. Sincerely, Ana Negoceki | Guest Relation

Excellent stay!

Customer review rating 4.5/5

Leandro L. Families - 06/01/2021 Confirmed reviews ALL

We got a complimentary upgrade on our room (gift for our marriage anniversary) for one with balcony, which made our stay even better! The bed was huge and a baby crib was set as per our request. Room was clean and everything worked very well (tv, air conditioning, Wi-Fi, etc) with a minor exception of the Bath mirror light that was not working. We were able to watch Netflix using the TV while our baby was sleeping early in the night. What was even better: the resort infra structure - those two water parks are great for the kids - our little boy (1,5 year) loved! Unfortunately, the Kids room was closed due to covid-19 - that would be another great thing. Our reservation had meal included and we can't complain at all - it was all good! Staff was kind and we felt secure seeing all the security protocols being followed. We will come back for sure!

Dear Leandro, We very much appreciate your comments regarding your stay at the Novotel Itu Golf & Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Negoceki | Guest Relation

Some Nuisances

Customer review rating 2.0/5

Glauce S. C. Families - 06/01/2021 Confirmed reviews ALL

I visted the hotel with my 2 young kids (3y and 5y), there was no one to help me with the heavy bags. The air conditioner was having problems, the condenser was making the bedroom floor completely wet. My son even fell and hurt himself inside the room. I complained 3 times, but the problem was not fixed. There was no maid to clean the room. I understand that we are going through a difficult situation with Covid, but I believe that if the employees were using all the protective equipment, the room could be cleaned and tidy. Anyway, it was not a good experience.

Dear Glauce, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Samira Boni

Great overall experience

Customer review rating 4.5/5

Alexandre G. Families - 05/01/2021 Confirmed reviews ALL

Me and my family spent 5 great days at this resort in the turn of the year. Hotel staff was very friendly, food was outstanding, and the activities provided were all done with great care (kudos to the Blackjack table crupier - no money involved, of course). New Year’s Eve dinner was great, with the white balloons carrying the New Year wishes a very nice touch. The golf course in the residential where the hotel is located is also a plus, if you like the game. Intend to go back soon.

Dear Alexandre We very much appreciate your comments regarding your stay at the Novotel Itu Golf & Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Samira Boni

Good stay

Customer review rating 4.5/5

Roberta Families - 20/12/2020 Confirmed reviews ALL

Overall the experience was very good. The exception was the afternoon snacks... no healthy/vegetarian options... i believe, nowadays, with all the healthy habits changes and obesity in the world, you should offer healthier options.

Dear Roberta, We very much appreciate your comments regarding your stay at the Novotel Itu Golf & Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Ana Negoceki / Guest Relation Novotel Itu Golf & Resort

Good hotel - friendly staff - lack maintenance

Customer review rating 3.5/5

Max Families - 15/12/2020 Confirmed reviews ALL

Good staff team, good variety of food ingredients, need improve cuisine skill (food like production line results) and need improve maintaining hardware (desk light need repair, shower head defective, no enough hot water). Entertainment staff need improve their skill (scared children with none sense terror history)

Dear Shin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Samira Boni

Lots of room for improvement

TripAdvisor rating 3.0/5

Rowbav Family - 15/01/2020 TripAdvisor review

Slow check in and check out. Food offering quite good. Smelly bins outside level 6 lifts not cleared for 4 days despite 4 requests to do so. Constant loud noise from unnecessary "entertainment" became very annoying. Brazilians seem to enjoy this noise but to me (an international visitor) it was noise pollution with no escaping it!

Dear guest, Thank you very much for evaluating your stay with us. Your feedback is very important for the continuous improvement of our services. It will be a pleasure to welcome you again. Regards, Ana Negoceki

weekend in Itu

TripAdvisor rating 4.0/5

vagner_pimenta Family - 20/09/2019 TripAdvisor review

Fantastic weekend whith my family. Hotel very new, roons confortable, bar e restaurant very nice. Very good staff, swimming pool for childrens and adults, spa. Certainly I will come back soon. Vagner Pimenta

Hello Vagner, Thanks for your review. We are happy to hear of your satisfaction. Regards,

unsatisfactory

TripAdvisor rating 3.0/5

Wander717875 Family - 08/03/2019 TripAdvisor review

Horrible service. Check in without experience. Non-return claim. Simple breakfast. Repetitive food. Unvaried food. Dirty plates and cutlery. Hotel built without electrical planning. Big bed. Good family room.

Dear Wander, Dear Thank you for rating the hotel. We regret that your stay has not been satisfactory. Let's evaluate the points mentioned and apply the corrections if necessary. Regards,

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