Novotel Itu Terras de São José Golf & Resort 4 stars

Customer review rating (ALL Rating) 4.4/5 2,001 reviews

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Description

Hotel extras

  • Pet-friendly hotel! Bring your pet along with you. We accept dogs up to 10 kg.

  • Recreation and Leisure Team for children over 4 and adults.

  • Kids space: fun for children from 0 to 3.

  • Convention center with 17 rooms and capacity for up to 800 people.

  • Accessible for people with reduced mobility.

Our accommodation(s)

Hotel location

Novotel Itu Terras de São José Golf & Resort

Al. São Paulo Golf, Sem Número, Terras De São Jose I
13306440 ITU
Brazil

GPS:-23.29957, -47.29868

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RARO RESTAURANTE

Taste the best of international cuisine in a warm and modern atmosphere. Enjoy our delicious buffet or à la carte menu. Don't forget to enjoy our feijoada with live music on Saturdays!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,001 reviews

TripAdvisor Rating  4.5/5  1,936 reviews

Certificate of excellence 2025

Customer review rating 3.5/5

Danilo A. M. Families - Confirmed reviews ALL

As always, food, staff, and facilities are the hotel's strong points, however, we had a series of maintenance problems. In our first room, the safe didn't work, the bed was extremely hard, the toilet was leaking, and then the toilet valve stopped working. The staff managed to move us to another room quickly, but in the new room, the door didn't close properly, the lock was jamming, the blackout curtains were torn, and there was a leak from the shower stall into the room (since it was only two nights, we put towels there so we wouldn't have to change rooms again). This was the 6th time we've stayed at the hotel, the last time being about a year ago, so it's important to note that for the expected level and compared to competitors, maintenance is an important point today.

Olá, Sr. Danilo, Gostaríamos de agradecer a gentileza em compartilhar a concepção de sua estadia conosco. É gratificante saber que teve uma boa estadia. Ao mesmo tempo, lamentamos por não atender todas as suas expectativas. Queremos que saiba que seu feedback é importante para nós, através dele podemos melhorar nossos serviços. Esperamos ter a oportunidade de recebê-lo novamente. Atenciosamente, Gislaine Ramos

Customer review rating 4.0/5

Julia B. Families - Confirmed reviews ALL

The hotel has great location, food, bedrooms and overall structure. But the communication was pretty poor, i’ll give a few examples: . Sport activities were scheduled then changed with no warning . We were informed one of the activities was supposed to start at 11am then it changed to 2pm. . As activities were always changing they also weren’t properly communicated so the amount of people taking part in them was very low and that was used as a reason to cancel an activity. The kids team was amazing and my daughter loved them, but the sports for adults was very limited even though there were courts for all sorts of activities. There should be at least one class per sport a day (beach tennis, tennis, soccer, etc), that way people will feel encouraged to go. One highlight was the spinning class, that was really great and in a great ambiance so congrats on that.

Olá, Sra. Julia, Equipe Novotel agradece o tempo dedicado em nos avaliar. Ficamos contentes em saber que teve uma boa estadia. Aguardamos ansiosamente para rever você e sua família e lhe proporcionamos mais uma estadia acolhedora e satisfatória. Atenciosamente, Gislaine Ramos.

Barman

TripAdvisor rating 5.0/5

dskoga TripAdvisor review

Charles and Cazé they are a monsters

Olá, Sr. Dskoga, Agradecemos o tempo dedicado em nos avaliar. É gratificante saber que nossos serviços foram satisfatórios. Aguardamos ansiosamente para rever você e sua família e lhe proporcionamos mais uma estadia acolhedora e satisfatória.Tenha certeza de que iremos repassar seus elogios para o Charles e Cazé. Atenciosamente, Gislaine Ramos

Customer review rating 4.5/5

Paulo M. D. C. A. Couples - Confirmed reviews ALL

Espetacular place, very good food, very good staff. The staff on the restaurants are outstanding!!! Very impressed with the way they work. Seems like an artist playing a master peace, Improvement points: Reception needs to be more friendly. They are almost rude when asked for anything. Even on checkin on checkout. The room that stayed had a very bad smell coming from the bathroom drain. It must to be checked. The couple that were with us in another room made the same complaint. Overall, it was an amazing experience. We just lived and don’t se the time to be back. Best and happy new year!

Olá, Sr. Paulo, Equipe Novotel agradece por compartilhar sua experiência conosco! Ficamos lisonjeados ao ler em seu comentário que a gastronomia e o atendimento do restaurante foram satisfatórios. Em relação ao atendimento na recepção, estamos comprometidos em proporcionar uma experiência acolhedora e eficiente a todos os nossos hóspedes. Seu feedback será encaminhado à nossa supervisora de recepção, que tomará medidas para melhorar a capacitação d. equipe e evitar futuros inconvenientes. Esperamos recebê-lo novamente para mais uma experiência Novotel. Atenciosamente, Gislaine Ramos.

Customer review rating 5.0/5

Yone K. Families - Confirmed reviews ALL

We had a very pleasant experience during our stay at the Novotel. The hotel is pet-friendly, and so they allowed access to all areas of the hotel except for the inside of the restaurant. I enjoyed the activities that they offered such as spinning and yoga classes. The instructors were fantastic. The meals were delicious. They served different dishes each day and on Sunday they served barbecue.

Olá, Sr. Yone K., Agradecemos o tempo dedicado em nos avaliar. É gratificante saber que nossos serviços foram satisfatórios. Aguardamos ansiosamente para rever você e sua família e lhe proporcionamos mais uma estadia acolhedora e satisfatória. Atenciosamente, Gislaine Ramos

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