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Novotel Itu Terras de São José Golf & Resorts Hotel 4 stars

Customer review rating 4.4/5 6,195 reviews

ALLSAFE approved hotel

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Novotel Itu Terras de São José Golf & Resorts
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+ 24 Services

Hotel extras

  • Pet friendly hotel! Bring your pet along.

  • Kids Space: here fun never ends.

  • Accessible for people with reduced mobility

  • We have the perfect space for your dream wedding!

  • Babysitting and elderly care services

Hotel location

Novotel Itu Terras de São José Golf & Resorts

Al. São Paulo Golf, no number
Condominio Terras De Sao Jose
13306440 itu
brazil

Tel: +551121181400

Fax: (+55)1121181401

Check-in from 15h00

Check out up to 12h00

  • RODOVIARIA DE ITU :  JARDIM NOVO ITU RODO CENTER

  • By plane

    AEROPORTO DE CONGONHAS At 95km / 59 miles

  • By plane

    AEROPORTO DE GUARULHOS At 114km / 70 miles

  • By plane

    AEROPORTO VIRACOPOS At 51km / 32 miles

  • By helicopter

    HELIPONTO TERRAS DE SÃO JOSÉ 2 At 0km / 0 miles

  • By car

    RODOVIA ARCHIMEDES LAMMOGLIA At 9km / 5 miles

  • By car

    RODOVIA CASTELO BRANCO At 19km / 1 miles

  • By car

    RODOVIA HERCULANO GODOY PASSOS At 11km / 6 miles

  • By car

    RODOVIA JOSE ERMIRIO DE MORAES At 23km / 14 miles

  • By car

    RODOVIA MARECHAL RONDON At 10km / 6 miles

  • By car

    RODOVIA WALDOMIRO DE CAMARGO At 15km / 9 miles

GPS :-23.298776, -47.299367

Hotel services

RARO RESTAURANTE

Taste the best of international cuisine in a warm and modern atmosphere. Enjoy our delicious buffet or à la carte menu. Don't forget to enjoy our feijoada with live music on Saturdays!

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • 2 Bars
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 17 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 343 rooms
    • 35 rooms for people with reduced mobility
    • No family room
    • 78 connecting rooms
    • 343 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • Portuguese
    • Spanish
    • English
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
    • Laundry / Valet Services Additional charge
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Desk equipment available
    • Shoe shine machine
Access to property
  • Novotel Itu car park Additional charge
    • On site
    • Private
    • Parking opened 24/7
    • Valet parking
Well-being
  • Piscina
    • Outside
    • On site
  • Academia
    • On site
    • Jacuzzi/Whirlpool bath
    • Massage
    • Sauna room Currently unavailable
Family
  • Services for children
    • Childrens TV Channels
    • Childrens Club for 0 to 3 years
    • Video game area
    • Outdoor playground for children
    • Indoor playground for children
    • Play area

Our accommodation(s)

Our 343 modern and cozy rooms offer the necessary comfort so you and your family can relax after a pleasant day at our resort. Overlooking the mountains or the leisure areas of the hotel, our rooms and suites include rooms that are adapted for people with reduced mobility or connecting rooms for those with big families. Both can be requested at the time of booking.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 21

  • Maximum size: 1,029

  • Maximum capacity: 1320 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Itu Terras de São José Golf & Resorts

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,195 reviews

TripAdvisor Rating 4.0/5

587 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Disappointed to say the least

Customer review rating 2.0/5

Carla P. Families - 07/10/2021 Confirmed reviews ALL

The ALL program is probably the worse loyalty program available in Brazil. They definitely don't care about providing a great experience to their members. I have been to this hotel a few times and has been one of my favourite resort near Sao Paulo. This time I invited my family to spend a weekend together to celebrate my mum's surgery but it was quite disappointing. Both my mum and I are Gold members of the ALL program. We booked our rooms using the current offer "Long weekend" (link: https://all.accor.com/promotions-offers/week-end-offers/owm01…-oferta-de-final-de-semana-prolongado.pt-br.shtml). On arriving at the hotel, we had to wait 30+ mins to check-in when we had already done our check-in online. Why management in this hotel does not assign a separate queue just for those that are part of your loyalty program and have done their check-in in advance? At around 10pm, I dialled 9 to order some drinking water and warm milk for my nephew but there was no answer. We tried for at least 15 mins. I then tried to send a message to the WhatsApp number that was supposed to go to their room service but there was no answer. We were completely ignored by the room service staff. For a 4 star hotel, this is totally unacceptable. Why offer the service if there was no one available to help? I then made my way to the reception to enquiry. I found a cleaning lady that was super helpful and told me that there was a "Copa Baby" on our floor where I could get the warm milk for my nephew. Why did the staff member that checked-in my 2-year old nephew with their parents in the other room not mention about this "Copa Baby" is beyond me. It could have saved us quite some time. Also, I had to go to the Gourmet Bar to get a few water cans for the whole family since the hotel failed to provide this service over the phone. We got our welcome drinks but to my surprise they now offer only caipirinhas, sakerinhas, beers, or soft drinks. On the other occasions we stayed at this hotel we could order gin&tonic. Why did the hotel change their policy towards the welcome drink I definitely don't understand. Offering just basic drinks to Gold members of the ALL program just don't make sense. We ordered the sakerinha and to our surprise there was very little to no alcohol at all in our drinks. Is this how you treat your customers? On Sunday we asked for a late checkout and to my surprise we were told that we had to vacate our rooms at 3pm. On the previous occasions I stayed at this hotel I was allowed to stay in my room until 5pm. Why did they change their policy again? I booked both rooms with a late checkout of 6pm. Why was this offer denied on this occasion? I checked the Accor app and both room types were available so why denying us a late checkout until 6pm? We also did not get any welcome gifts that are given for Gold members. Perhaps a bottle of water in our rooms would be super nice. Quite a few things have changed in this hotel and the cost benefit is no longer worth it. Forget it if you are an ALL member. Don't expect anything extra for this. I will only stay in this hotel again if there is a promotion that justify the cost-benefit. Other than that we will be looking to stay elsewhere.

very good for kids and young teenagers

Customer review rating 4.0/5

Renata P. Z. Families - 17/09/2021 Confirmed reviews ALL

Quartos limpos Muitas áreas de entretenimento Boa música

Olá Sra. Renata, Tudo bem? Agradecemos pelo tempo dedicado em avaliar sua experiencia conosco. Ficamos felizes que tenha gosta de sua experiencia conosco. Ficamos a disposição. Atenciosamente, Vinicius Moraes

Confortable stay but Ibiobi Smart Club representatives are annoying

Customer review rating 3.5/5

Pollianna T. Families - 16/09/2021 Confirmed reviews ALL

(Versão em português abaixo) Room is very confortable, food is great and swimming pool are warm. The only thing I have to complain is that Ibiobi Smart Club representatives are very annoying and inconvenient. In a 4-day stay approached 7 times by the same person 15-20 minutes each time even though we made clear that we did not want to buy any "time sharing" like vacation plan. Stay was good, food was good, pool is awesome but overall experience was not great due to this constant bothering. ------- Quarto muito confortável, comida é ótima e piscima é aquecida. A única coisa que tenho para reclamar é sobre os representantes do Ibiobi Smart Clube que são inconvenientes e irritantes. Durante uma estadia de 4 dias fomos abordados 7 vezes pela mesma pessoa por 15-20 minutos cada vez, mesmo deixando claro que não queríamos adquirir um plano de férias no estilo "time sharing". Piscina é boa, comida boa e piscina maravilhosa mas a experiencia como um todo não foi agradável pelo constante incômodo.

Olá Sra. Pollianna. Tudo bem? Agradecemos pelo tempo dedicado em avaliar sua experiencia conosco. Ficamos felizes que tenha gosta de sua experiencia em nosso resort. Iremos repassar seus comentário a gestão da Ibiobi Smart Club. Ficamos a disposição. Atenciosamente, Vinicius Moraes

Good stay

Customer review rating 4.0/5

Denis Families - 05/09/2021 Confirmed reviews ALL

The weather was not very good. But the hotel has terrif pools and the food is nice too

Olá, Tudo bem? Agradecemos pelos seus comentários sobre sua estada. Ficamos felizes que tenha gostado de sua experiencia conosco. Ficamos a disposição. Atenciosamente, Vinicius Moraes

Pleasant Stay

Customer review rating 4.5/5

Inayara R. Families - 02/09/2021 Confirmed reviews ALL

Brand new hotel with nice room. The hotel is small enough to keep all attractions nearby and is very cozy. The pools are heated so no excuses for not give it a try and swim. Food is nice and tasteful. Service during meal time is on average. The tea time is a kind offer. The only constraint is the parking fee. Considering that this hotel is in the country side it makes no sense to have such a high amount per day, considering that the parking lot is not covered, the fee should be even smaller. Novotel needs to review this with urgency.

Olá, Tudo bem? Agradecemos pelos comentários de sua estada. Ficamos felizes que tenha gosta de sua experiencia. Obrigado! Ficamos a disposição. Atenciosamente, Vinicius Moraes

Good Discount, Service, Food and so on

Customer review rating 5.0/5

Rene Couples - 31/08/2021 Confirmed reviews ALL

As expected and with a nice deal.

Olá, Tudo bem? Agradecemos pelos seus comentários sobre sua estada. Ficamos felizes que tenha gostado de sua experiencia conosco. Ficamos a disposição. Atenciosamente, Vinicius Moraes

Bad Atmosphere

Customer review rating 3.0/5

Fábio Families - 30/08/2021 Confirmed reviews ALL

Bad attention from employees nnnnnnnnnn

Olá Sr. Fábio, Tudo bem? Agradecemos pelos seus comentários sobre sua estada. Sentimos que não tenha tido uma boa experiencia em nosso resort. Ficamos a disposição. Atenciosamente, Vinicius Moraes

Good stay

Customer review rating 3.5/5

Lidia Families - 24/08/2021 Confirmed reviews ALL

Everything is ok. Valuable if you get a special rate.

Olá, Tudo bem? Agradecemos pelos comentários de sua estada. Ficamos felizes que tenha gosta de sua experiencia. Ficamos a disposição. Atenciosamente, Vinicius Moraes

Great refugee

Customer review rating 4.5/5

Cybele C. M. Families - 18/08/2021 Confirmed reviews ALL

I really enjoyed staying in Novotel Itu . The food, the staff, the cleanliness and everything else. The only tiny thing was pillows. Too soft for me.

Olá, Tudo bem? Agradecemos pelos seus comentários sobre sua estada. Ficamos felizes que tenha gostado de sua experiencia conosco. Ficamos a disposição. Atenciosamente, Vinicius Moraes

beautiful area, helpful staff and a very good experience.

Customer review rating 5.0/5

Mauro A. S. Couples - 16/08/2021 Confirmed reviews ALL

I stayed over the weekend to enjoy the 25th wedding anniversary. We chose the hotel because we know the region and would like to enjoy some time away from urban life, but with all the amenities such as good restaurants and outdoor activities

Olá, Tudo bem? Agradecemos pelos comentarios. Ficamos felizes que tenha gosta de sua experiencia. Ficamos a disposição. Atenciosamente, Vinicius Moraes

Perfect!

Customer review rating 5.0/5

Victor Business - 12/08/2021 Confirmed reviews ALL

Amazing experience at this premium and luxury hotel in SP countryside.

Olá Sr, Victor, Tudo bem? Agradecemos pelos comentarios. Ficamos felizes que tenha gosta de sua experiencia. Ficamos a disposição. Atenciosamente, Vinicius Moraes

Good stay, REALLY BAD experience with Valet Service

Customer review rating 3.5/5

Rodrigo L. Families - 27/07/2021 Confirmed reviews ALL

Everything was ok but the Valet Service. I entered in the Hotel facility around 1800 on July 17th, got the ticket, the car was well parked, etc. In the checkout date, July 25th, around 1620 I asked for the car. The attendent told me that the system was charging one hour extra due to current setup. I asked if I entered at 1800, so the daily rate would expire at 1759, but anyways, I paid for the extra hour. Few minutes later the car arrived, I put the bags in the car, family, and tried to left the hotel facility, but the toll said “ticket expired, return to hotel recption”… I went back and the guy told me that, at 1702 another hour would be deemed for payment. It was completely non-sense at first place since I first entered in the facility at 1800. No way to explain, I burned out with the attendent, Carlos, who refused to understand the situation. Manager was called and assumed the 2 dolars difference. Just a recap, in first place I was not agreeing to pay an extra hour since I entered in the facility at 1800, but accepted it, but after waiting several minutes for check out + wait for the car and then be deemed to pay for an extra hour I was feeling as being extorted by a machine that was set up to charge as much as possible, with no previous advertisement of such proposterous rules.

Olá Sr. Rodrigo, Tudo bem? Sentimos que no ato de sua hospedagem tenha tido essa impressão de nosso serviço de valet, assim como a hospedagem o valet passa ser contado a partir das 15 horas e não a partir do momento que o veiculo entra em nosso estacionamento. Mas iremos conversa com a equipe StopPark sobre os pontos comentados. Sentimos que tenha tido essa percepção. Ficamos a disposição. Esperamos receber toda a família novamente. Atenciosamente, Vinicius Moraes

Good stay

Customer review rating 5.0/5

Cristiane N. Families - 27/07/2021 Confirmed reviews ALL

I felt very safe at the hotel during the covid pandemic.

Olá Sra. Cristiane, Tudo bem? Ficamos felizes que tenha tido uma experiencia em nosso resort. Ficamos a disposição. Esperamos receber toda a família novamente. Atenciosamente, Vinicius Moraes

Lots of room for improvement

TripAdvisor rating 3.0/5

Rowbav Family - 15/01/2020 TripAdvisor review

Slow check in and check out. Food offering quite good. Smelly bins outside level 6 lifts not cleared for 4 days despite 4 requests to do so. Constant loud noise from unnecessary "entertainment" became very annoying. Brazilians seem to enjoy this noise but to me (an international visitor) it was noise pollution with no escaping it!

Dear guest, Thank you very much for evaluating your stay with us. Your feedback is very important for the continuous improvement of our services. It will be a pleasure to welcome you again. Regards, Ana Negoceki

weekend in Itu

TripAdvisor rating 4.0/5

vagner_pimenta Family - 20/09/2019 TripAdvisor review

Fantastic weekend whith my family. Hotel very new, roons confortable, bar e restaurant very nice. Very good staff, swimming pool for childrens and adults, spa. Certainly I will come back soon. Vagner Pimenta

Hello Vagner, Thanks for your review. We are happy to hear of your satisfaction. Regards,

unsatisfactory

TripAdvisor rating 3.0/5

Wander717875 Family - 08/03/2019 TripAdvisor review

Horrible service. Check in without experience. Non-return claim. Simple breakfast. Repetitive food. Unvaried food. Dirty plates and cutlery. Hotel built without electrical planning. Big bed. Good family room.

Dear Wander, Dear Thank you for rating the hotel. We regret that your stay has not been satisfactory. Let's evaluate the points mentioned and apply the corrections if necessary. Regards,

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