Novotel Itu Terras de São José Golf & Resorts 4 stars

The hotel is good. But unfortunately the service need to improv. Despite the waiters who attended us in the children’s restaurant. The rest need to improve. Specifically for the baby meal that we were very disappointed. The hotel asked me to send the meals for my baby 2 days before we arrived. So I was really happy that everything will be ok. But the vegetables came very hard, almost raw. And for a baby without teeth was impossible for her to chew. I asked if was possible to cook more, as I described in the meal plan. They did and half hour later, the vegetables still hard. The situation repeat in the others day and I had to complain several times. Another point was that I asked for other vegetables and they only offer 4 types. Before we arrived I received an email with some information about the hotel. And the restaurants hours was different when we arrived there. My baby sleep at 19:30, in the email they said the restaurant opened at 19:00. So I will have time to have dinner and put my baby to sleep. But fot my surprise the restaurant opened at 19:30. So I had to swallow the food with my baby very sleepy in the high chair. The children restaurant open at 18:00. And the regular one at 19:30. So, most of the families couldn’t have the meal together. First the kids eat and we had to wait one hour to eat. I think they could reconsider the opening time of the main restaurant, so families can have the meal together.

Superou as expectatiivas

It was my 8th stay there . I just have some suggestions : both kids poll should be warm too , because the water is freezing ! And for the gym , it, s interesting to have 2 kettlebells , one bar and some free wheight , a pilates ball , onde step , some elastic bands .

Even with the event anxiety that we all expierience the team was able to find quick solutions and we had a great Day-use expierience. The food service is high-quality and the leisure area is fenomenal.

Estadia excelente!