Novotel Itu Terras de São José Golf & Resort 4 stars

Customer review rating (ALL Rating) 4.4/5 4,001 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Pet friendly hotel! Bring your pet to the trip. We accept dogs up to 15 kg.

  • Recreation and Leisure Team for children (from 04 years) and adults.

  • Kids Space: fun for children from 0 to 03 years old.

  • Convention centre with 17 rooms and capacity for up to 800 people.

  • Accessible for people with reduced mobility.

Our accommodation(s)

Hotel location

Novotel Itu Terras de São José Golf & Resort

Al. São Paulo Golf, no number, Condominio Terras De Sao Jose
13306440 ITU
Brazil

GPS:-23.298776, -47.299367

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RARO RESTAURANTE

Taste the best of international cuisine in a warm and modern atmosphere. Enjoy our delicious buffet or à la carte menu. Don't forget to enjoy our feijoada with live music on Saturdays!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,001 reviews

TripAdvisor Rating  4.0/5  945 reviews

Certificate of excellence 2023

Need better organizational when have events together regular guests

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Hotel with great infrastructure about pools, restaurants, and monitoring people. But need urgent to organize and split the guest and the people from the events . Due we feeling uncomfortable with many situations like in restaurant that we can not use the main restaurant but they always walk inside the restaurant kids. The show were so loud late night not respecting the guests. Suggest get better organization about this

Olá! Sr. João Diego, Gostaríamos de agradecer sua gentileza em compartilhar a concepção de sua estadia conosco. Ficamos contentes em saber que temos uma ótima infraestrutura, ao mesmo tempo, lamentamos sinceramente por não ter proporcionado experiências memoráveis. Queremos que saiba que fazemos análise de nossas pesquisas de satisfação para melhorias frequentes, e suas ressalvas e sugestões serão verdadeiramente importantes. Aguardamos ansiosamente para rever você e sua família e lhe proporcionamos uma estadia acolhedora e satisfatória. Atenciosamente, Gislaine Ramos

Great weekend

TripAdvisor rating 3.0/5

Nicolau P TripAdvisor review

Everything great, since reception (Luana attend us very nice), bedrooms, foods and children activities. We had a excelent weekend. Swwimg pool very an for kids too. Nice childrens place and they are building a big park too.

Olá Sr. Nicolau, Agradecemos sua gentileza em compartilhar a concepção de sua estadia conosco. É gratificante ler em seu comentário que teve uma ótima experiências e que nossos atendimento contribuiu positivamente para isso. Será um prazer compartilhar seus elogios com a Luana. Aguardamos ansiosamente para rever você e sua família e lhe proporcionamos mais uma estadia acolhedora e satisfatória. Atenciosamente, Gislaine Ramos

Should be better to a Novotel Resort Category

TripAdvisor rating 3.0/5

Rafael F TripAdvisor review

Hotel have a very nice infra but workers should have a better training and management team. Several services suffers when hotel starts to be full (restaurants, room, et) offering a bad experience of people care.

Olá RFarac, Primeiramente gostáriamos de agradecer o tempo dedicado em nos avaliar, e sentimos muito por não ter lhe proporcionado, ótimas experiências. Gostaríamos de informar que realizamos análises periódicas de nossas pesquisas de satisfação visando aprimorar constantemente nossos serviços. Valorizamos imensamente sua contribuição para o nosso progresso contínuo, portanto, suas críticas construtivas e sugestões são extremamente valiosas para nós. Atenciosamente, Gislaine Ramos

Wedding

Customer review rating 2.5/5

Suzy U. Families - Confirmed reviews ALL

We were a group in nine rooms and coming from different countries but there were some flaws in terms of attention. My son, who was going to get married, the first night I had paid for two people but his future wife did not stay with him that night so he had specifically told the front desk that a friend would be arriving from the US at 2 AM and would be staying with him. His friend arrived and they did allow him to stay unless he paid R$ 2,500 for a room. In other words, they completely ignored my son's request. This was extremely upsetting.

Olá Sra. Suzy, Gostaríamos de agradecer a gentileza em compartilhar seu feedback conosco. Valorizamos imensamente a oportunidade de receber suas observações, pois desempenham um papel fundamental na melhoria contínua de nossos serviços. Lamentamos profundamente a sua experiência no atendimento. Iremos repassar para que a supervisora de recepção, implemente medidas para melhorar nosso atendimento e evitar que situações como essa se repitam no futuro. Ficamos a disposição, Atenciosamente, Gislaine Ramos

Global Journey Tomorrowland Brazil

TripAdvisor rating 4.0/5

Claudia C TripAdvisor review

We stayed for Tomorrowland Brazil. The room was great, very comfortable, we booked a Suite. The food was ok. The staff was super friendly and helpful. The common areas were nice. The pool was great. We had a beautiful stay.

Olá Sra. Claudia, A equipe Novotel agradece o tempo que você dedicou para nos avaliar. Estamos extremamente felizes em saber que tivemos a oportunidade de fazer parte da sua experiência na Tomorrowland e que nós lhe proporcionamos momentos incríveis durante a sua estadia. Aguardamos ansiosamente para revê-la e lhe proporcionamos uma estadia acolhedora e satisfatória. Atenciosamente, Gislaine Ramos.

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Other web-users rate our hotel

  • 197 reviews 7/10 Location
  • 927 reviews 6.9/10 Room
  • 1,334 reviews 7.2/10 Service
  • 16 reviews 4.3/10 WiFi
  • 1,234 reviews 7.4/10 Food
  • 703 reviews 7.8/10 Amenities
  • 421 reviews 6.7/10 Pool
  • 380 reviews 5.8/10 Cleanliness

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