Novotel Itu Terras de São José Golf & Resorts 4 stars

Customer review rating (ALL Rating) 4.3/5 4,356 reviews

Hotel extras

  • Pet friendly hotel! Bring your pet to the trip. We accept dogs up to 15 kg.

  • Recreation and Leisure Team for children (from 04 years) and adults.

  • Kids Space: fun for children from 0 to 03 years old.

  • Convention centre with 17 rooms and capacity for up to 800 people.

  • Accessible for people with reduced mobility.

ALLSAFE approved hotel

Hotel location

Novotel Itu Terras de São José Golf & Resorts

Al. São Paulo Golf, no number, Condominio Terras De Sao Jose
13306440 ITU
Brazil

GPS:-23.298776, -47.299367

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

RARO RESTAURANTE

Taste the best of international cuisine in a warm and modern atmosphere. Enjoy our delicious buffet or à la carte menu. Don't forget to enjoy our feijoada with live music on Saturdays!

Our accommodation(s)

Our 343 modern and cozy rooms offer the necessary comfort so you and your family can relax after a pleasant day at our resort. Overlooking the mountains or the leisure areas of the hotel, our rooms and suites include rooms that are adapted for people with reduced mobility or connecting rooms for those with big families. Both can be requested at the time of booking.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,356 reviews

TripAdvisor Rating  4.0/5  768 reviews

Problem services

Customer review rating 2.5/5

Andrea Families - Confirmed reviews ALL

The hotel is good. But unfortunately the service need to improv. Despite the waiters who attended us in the children’s restaurant. The rest need to improve. Specifically for the baby meal that we were very disappointed. The hotel asked me to send the meals for my baby 2 days before we arrived. So I was really happy that everything will be ok. But the vegetables came very hard, almost raw. And for a baby without teeth was impossible for her to chew. I asked if was possible to cook more, as I described in the meal plan. They did and half hour later, the vegetables still hard. The situation repeat in the others day and I had to complain several times. Another point was that I asked for other vegetables and they only offer 4 types. Before we arrived I received an email with some information about the hotel. And the restaurants hours was different when we arrived there. My baby sleep at 19:30, in the email they said the restaurant opened at 19:00. So I will have time to have dinner and put my baby to sleep. But fot my surprise the restaurant opened at 19:30. So I had to swallow the food with my baby very sleepy in the high chair. The children restaurant open at 18:00. And the regular one at 19:30. So, most of the families couldn’t have the meal together. First the kids eat and we had to wait one hour to eat. I think they could reconsider the opening time of the main restaurant, so families can have the meal together.

Olá Sra. Andrea, Tudo bem? Obrigado por reserva um tempo para nos avaliar. Vamos analisar os pontos levantados e buscar melhorias. Ficamos à disposição. Atenciosamente, Vinicius Moraes

Excelente!

Customer review rating 5.0/5

Flavia Families - Confirmed reviews ALL

Superou as expectatiivas

Olá Sra. Flavia, Tudo bem? Agradecemos o tempo que dedicou em avaliar sua experiencia em nosso resort. Iremos compartilhar suas palavras com toda nossa equipe. Ficamos a disposição. Atenciosamente, Vinicius Moraes

Staff is very nice and helpful, the hotel is cozy

Customer review rating 4.5/5

Dulce E. D. C. V. Families - Confirmed reviews ALL

It was my 8th stay there . I just have some suggestions : both kids poll should be warm too , because the water is freezing ! And for the gym , it, s interesting to have 2 kettlebells , one bar and some free wheight , a pilates ball , onde step , some elastic bands .

Olá Sra. Dulce, Tudo bem? Ficamos felizes em saber que sempre está conosco hospedada. Iremos avaliar o comentário e buscar as melhorias possíveis junto ao time da gerência. Fico à disposição. Vinicius Moraes

Great Service for Large Groups

Customer review rating 5.0/5

Josy Z. Business - Confirmed reviews ALL

Even with the event anxiety that we all expierience the team was able to find quick solutions and we had a great Day-use expierience. The food service is high-quality and the leisure area is fenomenal.

Olá Sra. Josy Z., Gostaríamos de agradecer sua gentileza em compartilhar a concepção de sua estadia conosco. É tão maravilhoso ler em seu comentário que tudo ocorreu durante o evento e que teve ótimas experiências em nosso Hotel! Tenha certeza que encaminharemos seus elogios a conhecimento de todos nossos colaboradores, em especial para Juliana. Será um prazer recebê-la novamente, E aguardamos ansiosamente para revê-la e lhe proporcionamos mais uma estadia acolhedora e satisfatória. Atenciosamente, Gislaine Ramos

Excelente estadia no geral

Customer review rating 4.0/5

Luigi F. Families - Confirmed reviews ALL

Estadia excelente!

Olá Sr. Luigi, Gostaríamos de agradecer sua gentileza em compartilhar a concepção de sua estadia conosco. É gratificante ler em seu comentário que teve uma excelente estadia. Ficamos contentes em saber que nossos serviços foram satisfatórios. Será um prazer recebê-los novamente, E aguardamos ansiosamente para rever você e sua família e lhe proporcionamos mais uma estadia acolhedora e satisfatória. Atenciosamente, Gislaine Ramos

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Other web-users rate our hotel

  • 228 reviews 6.4/10 Location
  • 1,032 reviews 7/10 Room
  • 1,505 reviews 7/10 Service
  • 17 reviews 4.8/10 WiFi
  • 1,367 reviews 7.2/10 Food
  • 812 reviews 8/10 Amenities
  • 537 reviews 6.8/10 Pool
  • 471 reviews 6/10 Cleanliness

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