Novotel Itu Terras de São José Golf & Resorts Hotel 4 stars

We had a surprisingly pleasant stay. A very peaceful time and we hope to stay there again very soon.

I really surprise for amazing experience. The amazing resort.

Excellent stay and good service staffs

We got a complimentary upgrade on our room (gift for our marriage anniversary) for one with balcony, which made our stay even better! The bed was huge and a baby crib was set as per our request. Room was clean and everything worked very well (tv, air conditioning, Wi-Fi, etc) with a minor exception of the Bath mirror light that was not working. We were able to watch Netflix using the TV while our baby was sleeping early in the night. What was even better: the resort infra structure - those two water parks are great for the kids - our little boy (1,5 year) loved! Unfortunately, the Kids room was closed due to covid-19 - that would be another great thing. Our reservation had meal included and we can't complain at all - it was all good! Staff was kind and we felt secure seeing all the security protocols being followed. We will come back for sure!

I visted the hotel with my 2 young kids (3y and 5y), there was no one to help me with the heavy bags. The air conditioner was having problems, the condenser was making the bedroom floor completely wet. My son even fell and hurt himself inside the room. I complained 3 times, but the problem was not fixed. There was no maid to clean the room. I understand that we are going through a difficult situation with Covid, but I believe that if the employees were using all the protective equipment, the room could be cleaned and tidy. Anyway, it was not a good experience.

Me and my family spent 5 great days at this resort in the turn of the year. Hotel staff was very friendly, food was outstanding, and the activities provided were all done with great care (kudos to the Blackjack table crupier - no money involved, of course). New Year’s Eve dinner was great, with the white balloons carrying the New Year wishes a very nice touch. The golf course in the residential where the hotel is located is also a plus, if you like the game. Intend to go back soon.

Overall the experience was very good. The exception was the afternoon snacks... no healthy/vegetarian options... i believe, nowadays, with all the healthy habits changes and obesity in the world, you should offer healthier options.

Good staff team, good variety of food ingredients, need improve cuisine skill (food like production line results) and need improve maintaining hardware (desk light need repair, shower head defective, no enough hot water). Entertainment staff need improve their skill (scared children with none sense terror history)

Slow check in and check out. Food offering quite good. Smelly bins outside level 6 lifts not cleared for 4 days despite 4 requests to do so. Constant loud noise from unnecessary "entertainment" became very annoying. Brazilians seem to enjoy this noise but to me (an international visitor) it was noise pollution with no escaping it!

Fantastic weekend whith my family. Hotel very new, roons confortable, bar e restaurant very nice. Very good staff, swimming pool for childrens and adults, spa. Certainly I will come back soon. Vagner Pimenta

Horrible service. Check in without experience. Non-return claim. Simple breakfast. Repetitive food. Unvaried food. Dirty plates and cutlery. Hotel built without electrical planning. Big bed. Good family room.