Hello, Thank you for sharing your feedback with us. We are truly sorry to hear that your stay did not meet your expectations. We regret that we were unable to accommodate your request for a room with one bed and understand how disappointing this must have been, especially during a stay of more than seven nights. We also apologize for the condition of the towels and for the inconvenience regarding the missing body lotion. Your comments have been shared with our housekeeping and management teams so that these points can be addressed. We are also sorry that the size of the room and the bar’s operating hours did not meet your expectations. We appreciate your honest feedback, as it helps us identify areas where we can improve our service and facilities. We sincerely regret that we did not provide you with the experience you were hoping for, and we hope you will reconsider staying with us in the future so that we may have the opportunity to offer you a much better experience. Kind regards, Giovanna Pietracatelli

Olá Agradeço sua estada recente no Hotel Ibis Budget Jundiaí Shopping, e a gentileza em compartilhar conosco sua experiência de hospedagem. Seus comentários e observações serão muito importantes para que possamos tornar nosso atendimento ainda melhor e mais acolhedor, é o que buscamos incessantemente oferecer aos nossos Hóspedes. Ficamos muito contentes em perceber que conseguimos atingir nosso principal objetivo, o de lhe oferecer atendimento e serviços de qualidade, o que nos deixa muito realizados por estar no caminho certo. Atenciosamente, Giovanna Pietracatelli

We very much appreciate your comments regarding your stay at the Mercure Jundiai Shopping (Antigo Adagio). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lilian Franco General Manager

Hello, Thank you very much for sharing your feedback with us. We are truly delighted to know that you had such a positive experience and that we were able to fully meet your expectations during your stay. It is especially rewarding to receive your comments regarding the quality of service, cleanliness, breakfast, connectivity, and most importantly, our team’s hospitality. We would also like to thank you for highlighting Mohamed and his sightseeing tips — feedback like this is very meaningful and will be shared with him and the entire team as recognition of his excellent service. Knowing that you had a wonderful stay and would love to return is the greatest reward for us. We look forward to welcoming you back soon for more memorable moments. Kind regards, Giovanna Pietracatelli

Hi, Thank you for sharing your experience with us. We are pleased to know that you had an overall good stay and appreciated our location close to the shopping center, as well as the service provided by our team and our sustainability initiatives. At the same time, we sincerely apologize for the inconvenience regarding the cleanliness of the bathroom area and for the wi-fi speed during your stay. Your comments have been shared with the responsible teams so we can improve these aspects. We also appreciate your observation about the pillows, as guest feedback helps us better understand comfort preferences and improve our guests’ experience. We hope to have the opportunity to welcome you again soon for an even better stay. Kind regards, Team ibis budget Jundiaí Shopping

Hello, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience did not meet your expectations, especially regarding the condition and size of the Privilege room. We understand how disappointing this can be, and your comments about the need for renovations have been noted and shared with our management team for careful consideration. We also regret that your interactions with some members of our staff were not as welcoming as they should have been. Providing attentive and courteous service to all our guests is very important to us, and we will reinforce this point with our team, especially regarding communication and hospitality. At the same time, we appreciate your recognition of the friendly service provided by some of our staff members. We hope to have the opportunity to welcome you again in the future and provide you with a much-improved experience. Kind regards, Giovanna Pietracatelli

Hello Thank you for your recent stay at the Mercure Jundiaí Shopping Hotel and for taking the time to share your experience with us. Your comments and feedback are invaluable in helping us improve our service and make your stay even more welcoming—something we constantly strive to provide for our guests. We are very pleased to see that we have achieved our main goal of providing you with quality service and amenities, which gives us great satisfaction in knowing we are on the right track. Sincerely, Giovanna Pietracatelli

Hola Le agradecemos su reciente estancia en el Hotel Mercure Jundiaí Shopping y su amabilidad al compartir con nosotros su experiencia durante su estancia. Sus comentarios y observaciones serán muy importantes para que podamos mejorar aún más nuestro servicio y hacerlo más acogedor, que es lo que nos esforzamos constantemente por ofrecer a nuestros huéspedes. Nos alegra mucho saber que hemos logrado nuestro principal objetivo: ofrecerle una atención y unos servicios de calidad, lo que nos hace sentir muy satisfechos de estar en el camino correcto. Atentamente, Giovanna Pietracatelli

Hello Thank you for your recent stay at the Mercure Jundiaí Shopping Hotel and for taking the time to share your experience with us. Your comments and feedback are invaluable in helping us improve our service and make your stay even more welcoming—something we constantly strive to provide for our guests. We are very pleased to see that we have achieved our main goal of providing you with quality service and amenities, which gives us great satisfaction in knowing we are on the right track. Sincerely, Giovanna Pietracatelli

Hello Thank you for your recent stay at the Mercure Jundiaí Shopping Hotel and for taking the time to share your experience with us. Your comments and feedback are invaluable in helping us improve our service and make your stay even more welcoming—something we constantly strive to provide for our guests. We are very pleased to see that we have achieved our main goal of providing you with quality service and amenities, which gives us great satisfaction in knowing we are on the right track. Sincerely, Giovanna Pietracatelli

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear that your extended stay did not meet your expectations. We understand how important it is to have a comfortable and well-maintained room, as well as a reliable Wi-Fi connection—especially for work purposes—and we regret that we fell short in these areas. Your comments regarding the condition of the room, bathroom, and amenities have been noted and will be shared with the relevant teams as we continuously work on improvements and upgrades. We also appreciate your observations about the gym, which will be considered for future enhancements. On a positive note, we are pleased to know that you found our team friendly and the laundry facilities satisfactory. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Kind regards, Giovanna Pietracatelli

Hello, Thank you for sharing your experience with us. We’re glad to hear that aspects such as the location, front desk service, cleanliness, organization, restaurant options, and gym facilities contributed positively to your stay. On the other hand, we apologize for the wait time when picking up your vehicle. We understand that efficiency at that moment is essential, especially in the morning, and we apologize for the inconvenience caused. Your feedback has already been shared with the team responsible for reviewing processes and improving service flow. Thank you again for your feedback, and we hope to have the opportunity to welcome you back soon for an even better experience. Sincerely, Giovanna Pietracatelli

Hello Thank you for your recent stay at the Mercure Jundiaí Shopping Hotel and for taking the time to share your experience with us. Your comments and feedback are invaluable in helping us improve our service and make your stay even more welcoming—something we constantly strive to provide for our guests. We are very pleased to see that we have achieved our main goal of providing you with quality service and amenities, which gives us great satisfaction in knowing we are on the right track. Sincerely, Giovanna Pietracatelli

Olá Agradeço sua estada recente no Hotel Mercure Jundiaí Shopping, e a gentileza em compartilhar conosco sua experiência de hospedagem. Seus comentários e observações serão muito importantes para que possamos tornar nosso atendimento ainda melhor e mais acolhedor, é o que buscamos incessantemente oferecer aos nossos Hóspedes. Ficamos muito contentes em perceber que conseguimos atingir nosso principal objetivo, o de lhe oferecer atendimento e serviços de qualidade, o que nos deixa muito realizados por estar no caminho certo. Atenciosamente, Giovanna Pietracatelli

Thank you for taking the time to tell us about your experience at the Mercure Jundiai Shopping (Antigo Adagio). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lilian Franco General Manager

Hello, Thank you for your recent stay at the Mercure Jundiaí Shopping Hotel and for kindly sharing your experience with us. Your comments and observations are very important to us, as they help us to improve our service and make it even more welcoming, which is what we constantly strive to offer our guests. We are very pleased to see that we have achieved our main goal, which is to offer you quality service and amenities, and we are very happy to be on the right track. Sincerely, Giovanna Pietracatelli

First of all, I would like to thank you for your feedback; it is extremely important for us to maintain excellence in everything we offer our guests. We are very pleased to see that we were able to achieve our main goal, which is to provide you with quality service and care, making us very proud to be on the right track. We also appreciate the point for improvement mentioned in your review; we will look into what can be changed and improved so that your evaluation can be 100% positive. We hope to see you again soon at our hotel. Sincerely, Giovanna Pietracatelli

Olá Agradeço por nos escolher e compartilhar conosco sua avaliação. A opinião de nossos Hóspedes é importante para que possamos alinhar ainda mais nosso atendimento e tornar suas futuras estadas ainda mais confortáveis e acolhedoras. Por favor, aceite nosso mais sincero pedido de desculpas pelo inconveniente observado, e tenha a certeza que agiremos para sanar o quanto antes os pontos que nos indicou. Desejo que em breve possa retornar e nos permitir demonstrar as mudanças que encaminhamos. Novamente agradeço em nome de toda a nossa equipe por sua generosa contribuição. Atenciosamente, Giovanna Pietracatelli

Hello, Thank you for your recent stay at the Ibis Budget Jundiaí Shopping Hotel and for kindly sharing your experience with us. Your comments and observations are very important to us, as they help us to improve our service and make it even more welcoming, which is what we constantly strive to offer our guests. We are very pleased to see that we have achieved our main goal, which is to offer you quality service and amenities, and this makes us very happy to know that we are on the right track. Once again, thank you for your feedback, and we hope to see you again soon. Sincerely, Giovanna Pietracatelli