Novotel Sorocaba Hotel 4 stars

TripAdvisor rating 4.5/5 150 reviews
Novotel Sorocaba
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+ 19 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Opposite the Iguatemi shopping center

  • Located in Campolim, the best neighborhood in the city

  • Easy access to the Raposo Tavares and Castelo Branco highways

  • Exclusive Gourmet Bar

  • Pet-friendly hotel* (rates and conditions upon request)

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Sauna
Business services
  • 6 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for relaxing, perfect for all your needs.

Hotel location

Novotel Sorocaba

Av Prof Izoraida Marques Peres
770
Parque Campolim
18048110
sorocaba
brazil

Check-in from 12h00

Check out up to 12h00

  • NOVOTEL SOROCABA - BY BUS :   65 Santo Antonio Bus Station e Rodo

GPS :-23.536933, -47.46596

Our accommodations

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for relaxing, perfect for all your needs. 27 sq. ft. (25 m2) with all the comfort, convenience and modernity you need for an unforgettable stay. Desk, minibar, safe, closet, air conditioning, TV and a beautiful, spacious bathroom with a glass wall (lock optional) and much more!

Superior Apartment with a king-size bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk

Superior Apartment with twin beds

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk

Superior Apartment with a queen-size bed and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk

Adapted Apartment with 1 double bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk

Executive Apartment with king bed

  • Max. number of persons: 2
  • Area: From 25

Our restaurants and bars

GOURMET BAR

Type of cuisine: Gourmet

Open from midday to 11pm

Lunch

06:00 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Photo non contractuelle / Strictly non binding

The GourmetBar is perfect for dining out with the family or enjoying a drink with friends during happy hour.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 84

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Novotel Sorocaba

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,649 reviews

tripadvisor

TripAdvisor Rating 4.5/5

150 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.5/5

Irene Business - 15/01/2020 Confirmed reviews ALL

excellent comfort of the room and bed good breakfast perfect for business trip

Dear Irene, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Edmar Thomas Gerente Geral

Great location!

TripAdvisor rating 4.5/5

HGinBrasil Family - 09/01/2020 TripAdvisor review

Quiet hotel, fairly new, and good breakfast. Near the mall and other stores. Air conditioning is nice and rooms have refrigerators. The staff is very nice and helpful. Electrical outlets are 220 volts, not 110, so you may want to have a voltage adapter. Showers are nice and spacious.

Dear customer, We are happy and thank you for staying with us and for your comments on our structure and services at Novotel Sorocaba. The perception of our clients is very important to recognize team performance or to direct actions when needed. Our team will always be at your disposal and we will look forward to your return soon. Sincerely Edmar Thomas General Manager

Excelente acomodations and facilities, and the attendant Hermelindo was very, very prestative.

Customer review rating 4.5/5

Wilson F. Couples - 24/12/2019 Confirmed reviews ALL

Amazing

Dear Wilson, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Edmar Thomas Gerente Geral

Nice hotel, near the shopping mall and main roads

Customer review rating 4.5/5

Reinaldo Business - 23/12/2019 Confirmed reviews ALL

I do recommend the Novotel Sorocaba as it is near the main roads / access in between Sorocaba and Votoratim cities. Also it is located beside a supermarket and a Iguatemi Shopping Mall. At the mall you have plenty options for food and meals. Rooms are the standard Novotel ones. New hotel and have a parking vallet.

Dear Reinaldo, On behalf of our team, thank you for choosing our hotel for your accommodation and for your time in giving us this feedback, which we have already passed on to our staff as a means of encouragement and recognition. Thank you for being with us this 2019 and we wish you happy holidays and blessed 2020. Always welcome Sincerely, Edmar Thomas General manager

Very good

Customer review rating 4.5/5

Albert C. Business - 20/12/2019 Confirmed reviews ALL

Excelent

Dear Albert, On behalf of our team, thank you for choosing our hotel for your accommodation and for your time in this feedback, or those already passed to the staff as a means of encouragement and recognition. Thank you for being with us this 2019 and we wish you happy holidays and blessed 2020. Always welcome Best regards, Edmar Thomas Gerente Geral

Very well

Customer review rating 4.5/5

Almyr D. S. Business - 20/12/2019 Confirmed reviews ALL

No any issue

Dear Almyr, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Edmar Thomas Gerente Geral

Very nice employess

Customer review rating 4.5/5

Danilo Business - 17/12/2019 Confirmed reviews ALL

All the team treat me extremely well...mainly the frond desk team , like Hermelindo for example...that support late night with a reservation.

Dear Danilo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Edmar Thomas Gerente Geral

It delivered up to my expectations, flawlessly.

Customer review rating 4.5/5

Carlos Z. Solo - 16/12/2019 Confirmed reviews ALL

Very good. Service was fast, staff was welcoming, and the room delivers a good cost/benefit perception.

Dear Carlos, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Samira Boni

Super expensive, not worth the price you pay. Decent location, since there is a mall close by.

Customer review rating 4.5/5

Akash Business - 15/12/2019 Confirmed reviews ALL

Not the best novotel for sure.

Dear A., On behalf of our team, thank you for choosing our hotel for your accommodation and for your time in this feedback, or those already passed to the staff. We will look at our processes and implement improvement actions where needed. Thank you for being with us this 2019 and we wish you happy holidays and blessed 2020. Always welcome Sincerely, Edmar Thomas Gerente Geral

Very helpful, Great experience

Customer review rating 4.5/5

Tony Business - 09/12/2019 Confirmed reviews ALL

The lady at the front desk helped out a lot. My reservations were made for the wrong hotel and she helped me find a room and cancel the wrong reservations.

Dear Tony, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Edmar Thomas Gerente Geral
Customer review rating 4.5/5

Anonymous Business - 02/12/2019 Confirmed reviews ALL

The breakfast and the room were very good. Gym was also above average as far as hotel gyms go.

Dear Jarmo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Edmar Thomas Gerente Geral

Amazing

Customer review rating 4.5/5

Nobody Solo - 02/12/2019 Confirmed reviews ALL

The room exceed expectations and a real and friendly desk receptionist

Dear Fabio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Edmar Thomas Gerente Geral
Customer review rating 4.5/5

Neltor L. Business - 02/12/2019 Confirmed reviews ALL

It was great, but like everywhere else ot the majority the breakfast should be included and offered as a courtesy!

Dear Neltor , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Edmar Thomas Gerente Geral

Clean, comfortable rooms with a great shower. Excellent fitness center.

Customer review rating 4.5/5

Anonymous Business - 23/11/2019 Confirmed reviews ALL

See above comment.

Dear Barry Joseph, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Edmar Thomas Gerente Geral
Customer review rating 4.5/5

Anonymous Business - 08/11/2019 Confirmed reviews ALL

Comfortable

Dear Juan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Edmar Thomas Gerente Geral

very nice stay,

Customer review rating 4.5/5

Anonymous Business - 28/10/2019 Confirmed reviews ALL

very nice, hotel, friendly staff, clean rooms

Dear Jodhbir, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Edmar Thomas Gerente Geral www.accorhotels.com

Poor understanding of guests..

Customer review rating 4.5/5

Daniel S. Business - 28/10/2019 Confirmed reviews ALL

The experience was extremely frustrating with having to fight for your breakfast with a soccer team from Nigeria that did not show any respect for either other guests or staff during their stay. They tried to intimidate me in both elevator and in the gym, threatened me and my customer several times to the extent that we decided not to have breakfast or dinner in the hotel during a week. When we approached your management the only answer we got was that we can check you out and you can go stay somewhere else.. utterly disappointing answer and to be honest, no other hotel chain in the world would treat their loyal customers like this!! I will also send an email to the management of Novotel globally to get them to understand the lack of professionalism and lack of respect that were shown to your staff and valued clients staying at these premises during this time. This could have been handled better and you will need to train your staff and local management on how to handle the hotel when a team from a third world country visit (i.e organise a separate room form them to eat in to not disturb you normal guests.. We paid full price for breakfast and room and we could not even eat breakfast half of our stay due to these guests.. I expect an apology from Novotel as this is below standard what was going on during our stay.

Dear Daniel, Thank you for staying with us and yours for your comments on our structure and services at Novotel Sorocaba. Customer insight is very important in recognizing team performance or directing action when needed. Their observations were considered to reevaluate and improve the processes. Our team will always be at your disposal and await your return soon. Sincerely Edmar Thomas General manager www.accorhotels.com

Disappointed

Customer review rating 4.5/5

David D. H. Business - 26/10/2019 Confirmed reviews ALL

Have stayed at the Novotel hotel for 10 weeks the last 4 months on business. I found the experience really below standard the last 3 weeks for the following reasons: 1) the Nigerian soccer team was staying at the Novotel. They were allowed by the Novotel management to intimidate and make it inconvenient for other guests. We were forced eventually to have breakfast and dinner at other restaurants even though we paid for breakfast. The Novotel could have set-up a seperate eating area for this large group of people to allow guests to enjoy their breakfast in peace. The Hotel management allowed the team’s disrespectful management team to take-over facilities like the dining area, the lobby and gym and simply push other guests out of the way. I was even threatened by one of their management that they know I attend the gym in the mornings and they will wait for me there tomorrow morning. This occurred after I complained with the hotel staff about the conditions at breakfast due to the disrespectful behaviour of this team at breakfast one morning. The players were simply pushing guests out of the way to get food. Novotel management simply replied that they recommend that we eat breakfast in our rooms while they are struggling to cope with the visiting Nigerian team. After this we (Metso) decided to ask our driver to take us to an outside restaurant for breakfast. We also decided to join an external fitness centre. Metso also tried to put us into a better hotel and I believe that Metso will think twice in the future letting their Executives stay at the Novotel hotel. 2) I had to move rooms because the shower and basin taps in my first room on level 10 were not working. Over the last four months it is quite evident that maintenance of the hotel facilities are not up to standard. During our stay we witnessed the lift fail and an aircon suffering from an extreme water leak. 3) the internet is not the best at the Novotel, the last two days the internet didn’t work at all. The restaurant staff is very friendly and it was really disappointing to witness how poorly they were treated by the Nigerian soccer team management. Again the Novotel management really managed this situation very poorly.

Dear David, Thank you for staying with us and yours for your comments on our structure and services at Novotel Sorocaba. Customer insight is very important in recognizing team performance or directing action when needed. Their observations were considered to reevaluate and improve the processes. Our team will always be at your disposal and await your return soon. Sincerely Edmar Thomas General manager www.accorhotels.com

It was fine. Not amazing, not poor. Slightly above average

Customer review rating 4.5/5

Anonymous Business - 07/10/2019 Confirmed reviews ALL

It was fine. Not amazing. Not poor

Dear Christian David M., Thank you for taking the time to tell us about your experience at the Novotel Sorocaba. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sinceramente Edmar Thomas Gerente Geral www.accorhotels.com

A very satisfying and familiar experience.

Customer review rating 4.5/5

Patricio O. Couples - 07/10/2019 Confirmed reviews ALL

My wife and I love to travel together... it's a matter of connection and partnership. And we've been loving Novotel hotels for a while. We even tried other Accor hotels in the last years... and Novotel branch is just what we consider necessary: not as simple as Ibis, not as fancy as Sofitel. Novotel just feels like home for us: room clean and spacious, nice simple but well designed decor and furniture, always nicely put bathrooms, and of course, excellent beds. And yes, as we love our cup of tea at any time, a nice kettle available in every moment. Novotel Sorocaba was a bit of a "trust in the brand" bet: the website photos are ok.... just ok for my taste, as a former professional photographer. In the pics the room looked a bit on the small side... quite far from the truth. Guess-measured, probably 4.5 x 5 meters. Very nice indeed. Our feeling from the moment we entered the room was: this feels nicely familiar, after staying in a few other Novotels and loving Novotel London Wembley. The mood from the hotel lobby is nice, modern (a bit trendy in a good way), super welcoming and without super formal desks and staff. For us, a "young adult (at least at heart)" couple, exactly what we needed. And if you know Novotel, you know the feeling... lots of nice details but in a comfortable and not ostensive style. On top of the nice arrival/reception/sleeping experience, the breakfast was very very nice. All the products are well chosen, with great quality and nice variety.... nothing too fancy, not the number of choices you'd find in Sofitel, but very very nice. And of course, the great bread selection/quality you get in a french-DNA hotel chain. We really felt like the breakfast was the proverbial "icing on the cake" in a memorable weekend in Sorocaba's region visiting a horse-breeding farm. At least for us, Novotel stays as the prime choice for "home away from home"... highly recommended!

Dear Patricio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Edmar Thomas Gerente Geral www.accorhotels.com
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