Novotel Roma Eur Hotel 4 stars

Breakfast especially the scrambled Eggs were bad. The elevator was quite slow. The shower equipment was Broken. The Last day I stayed, there was no shampoo, soap at the room. Probably cleaners got them to renew but forgot to put the new ones. The Wi-Fi also was not stable and slow. This hotel was my worst experience with Accor Hotels

Good hotel

sufficiente

Great room, lovely breakfast and kind and helpful staff

Overall good experience but it’s the little things that make the difference. I did not feel expected as a Accor Gold Customer when I checked in. I had to ask for the upgrade, when I said that I needed a late check out they first spoke about there was no amenities pack or welcome note in the room, or fruit-sweets. The breakfast was OK, nothing special, limited choice in my opinion. The room fine, clean, with two good queen size beds. The TV was small.

I was quite disappointed with the lack of transparency when booking. It only transpired at the check in desk that children above ten pay tax and we also found out that the restaurant was going to be closed for the duration of our stay. I think this information should have been clearly stated on the website in order for people to make informed decisions about where they choose to stay. Unfortunately there was no full length mirror in our room, something l thought was quite standard. Our daughter is still struggling with a lot of Bedbug bites despite the daily cleaning of our room. The breakfast was quite basic. However, the overall proximity to the mall, bus stop and metro was great. The staff were brilliant although we asked for an iron but never got it! They always seemed so busy. However, management need to be more transparent about issues that could impact on guests experience such as tax issues and having no restaurant facilities for a whole week. Unfortunately my family now have the wrong perception about Novotel hotels and I have had to defend my decision of choosing it out of the four reservations that we had made.

All was a good experience to stay here. Staff was helpful and kind and speaks English. Breakfast was good. Big enough and clean room.

I stayed 3 nights in the hotel. The reception was great ( I was a bit to early, even though the personnel have found a room and let me in before check-in time) and personnel was friendly, I was offered my free drink (as a silver member). The first night was great, the Air conditioner was simple to operate and set the temperature). The breakfast (all three mornings) in general was good but had some unpleasant moments as well as pleasant moments. 1. unpleasant moments: a. the egg scramble was overcooked all the time, it was hard, dry and friable (it even had pieces in blue color (yolk becomes blueish when overcooked) and people were avoiding eating it; b. croissants were not fresh and pressed/squeezed, even though at the bar you could get a fresh, crusty, just from the oven one; c. coffee from the coffee machine was terrible; 2. Pleasant moments : a. you could ask for a cup of cappuccino or fresh orange juice to be served at the table, and the taste was great. b. good variety of food selection, even though I was missing fish. The second and the third night a dog was barking in one of the rooms all night long. I have nothing against dogs in the hotels (I have a dog my self), but when the owner of the dog is in the room the dog should stop barking. This kind of owners, who do not care about the dog and do not know how to deal with a dog should be asked to leave hotel after the first night of barking.

As says “First impression is the last impression” is perfectly fit for it. All staff was so kind and helpful. Room was big enough for 4 of us and Beds were tidy & clean. Only bad thing was “Pillows” were not comfortable and hard (May others like hard pillows) but not us and that’s why I gave rating 4. Breakfast was good as expected. It was a good experience to stay here. If you are driving, as I was so lots of parking spaces and just 10 to 15 minutes drive to city centre.

Room was as we expected from Novotel, clean and modern the bathroom was a pleasant surprise and full length bath and shower features made the stay very comfortable. Staff were accommodating and always polite and helpful. The staff at breakfast were excellent, nothing was too much trouble and the food selection available was good in the main.

Nice hotel without extravagances, proposing all expected services with very friendly and dedicated personnel. Very tough to arrive or depart by public transportation if with children and charged with bags. Public transportation information to the hotel is false: the bus stops are aside but only available every 20 to 40 minutes depending of time, the underground is 25 minutes walking away, the connection to the airport is in fact an expensive taxi service, no dedicated shuttle service. To get to downtown Rome by public transportation you would require at least 1 hour, up to 2 hours if bad timing with the bus and willing to reach the Vatican, including in any case several bus and underground connections. The breakfast experience was below expectations in terms of diversity and quality, but acceptable. There is basically nothing around the hotel, and ideally you would require a car to get in and out to any destination. Closest micro-restaurant is a 10 minutes walk into the large noisy shopping mall Euroma.

Great location 15 min from airport, good and friendly staff. Clean and nice rooms. The breakfast is perfect. I'll be back when I comeback to the lovely Rome. Thanks to Marco and all his team From Paris Notre Dame with love 🤙

We was in the room 419, the room is clean and spacious for my family and i. The staff at the reception, the bar and breakfast area was very friendly, helpfull and available. The breakfast was good. I appreciated the kids area with the toys and the games my kids had fun. We really enjoyed our stay and we'll be back for sure if we stay again in the lovely Rome. Thanks to Marco and all the team :)

We loved the hotel with nice rooms and decent breakfast. We were traveling as a family of 5 members and booked two rooms and were provided two connected rooms which was really nice. The service was as expected and the personnel at the front desk are quite helpful as you would expect. The only downside is that the train station is up to 15 minutes away, however, we could purchase the tickets to bus/train (can be used on both within a specified time, guess 60 minutes) at the front desk itself which was convenient.

Excellent rooms and very friendly staff. Good variety of food for breakfast.