Novotel Roma Eur Hotel 4 stars

TripAdvisor rating 4.0/5 1,132 reviews
Novotel Roma Eur
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+ 21 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Ideal location for the airports and Palasport metro station

  • Executive and Deluxe Rooms available

  • 52" big screens for concerts or sporting events

  • Italian and international cuisine, American-style bar

  • Easy to reach the center of Rome using public transport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • CIAMPINO AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 4 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Roma Eur

Viale Oceano Pacifico 153
00144
roma
italy

Tel: +3906592801

Fax: (+39)06/52208441

Contact email

Check-in from 14h00

Check out up to 12h00

  • AUTOBUS ATAC :   788 OCEANO PACIFICO

  • EUR MAGLIANA :   LINEA B EUR MAGLIANA

  • By plane

    CIAMPINO AIRPORT At 21km / 13.05 miles - Shuttle paying

  • By plane

    FIUMICINO At 22.2km / 13.79 miles

  • By train

    EUR PALASPORT At 1.7km / 1.06 miles

  • By train

    TERMINI At 11.6km / 7.21 miles

GPS :41.821823, 12.458743

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Standard Room with sofa bed

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room with 2 queen beds

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Room

  • Max. number of persons: 2
  • Area: From 26
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Deluxe Room

  • Max. number of persons: 4
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Room

  • Max. number of persons: 4
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with double bed and single sofa bed

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Room with double bed and single sofa bed

  • Max. number of persons: 3
  • Area: From 34
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

GAVIUS RESTAURANT

Type of cuisine: International

The Gavius restaurant serves old Italian recipes, traditional dishes and international cuisine to create a timeless menu in a modern and colorful setting.

Lunch

12:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EUREKABAR

Photo non contractuelle / Strictly non binding

Our bar is the perfect place for a drink with friends or relaxing after a day's work. You'll discover a vast selection of whiskies as well as Italian and international cocktails specially prepared for you with our savoir faire

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 128

  • Maximum capacity: 110 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Novotel Roma Eur

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,804 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,132 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

For business and leisure

TripAdvisor rating 4.0/5

I8169ZTpaolob Business - 18/01/2020 TripAdvisor review

Comfortable and suitable for both business and leisure. Great support from staff, young and passionate. Rooms are more than fine, breakfast sound, Gavius restaurant able to provide you with local and international cuisine.

AGREEMENTS NOT FOLLOWED

Customer review rating 4.3/5

Roberto C. Families - 11/01/2020 Confirmed reviews ALL

I have made a reservation by Internet with the value of 355,00 Euro and I had to pay at the front desk 379,00 Euro. In addition to that I requested a discount for the last day since we couldn´t have breakfast due to the time flight. The attendant indicated that it wouldn'´t be possible but would prepare 3 packs with a breakfast to go. This packs with breakfast to go were never received. We left the hotel at 6:00 am with no breakfast. Luckily we had something to eat in the room otherwise we would get in trouble if we believed what the attendant said. It´s important to remember that I stay in this hotel every year and this time nothing was working well. The frigobar was broken and it took them mor than 24 hours to change. The safe was locked and couldn´t be used as well.

Gentile Cliente, la ringraziamo per avere condiviso la sua esperienza. Spiacenti per gli inconvenienti riscontrati, porgiamo le nostre scuse assicurando che siamo già intervenuti al fine di migliorare i nostri servizi. Ci auguriamo di riconquistare la sua fiducia in occasione di un prossimo soggiorno. Cordialmente, Elena Zanella Direttore

Great stay as usual

Customer review rating 4.3/5

Danilo Families - 08/01/2020 Confirmed reviews ALL

I’ve been to the Novotel Roma EUR several times over the last year both for business and with my family. Every time it has been a pleasant stay, great staff, clean rooms, comfortable beds, good breakfast. I will go back again...probably in 2 weeks time

It was good

Customer review rating 4.3/5

Sourav Families - 07/01/2020 Confirmed reviews ALL

Hotel stuffs are very cooperative. Facilities are also good. Room quality could have been better (e.g. there were problem with bathroom door which was not expected).

Very friendly hotel

Customer review rating 4.3/5

Sylwester Families - 04/01/2020 Confirmed reviews ALL

We was with small dog, team was great and friendly, was great time

Business visit

Customer review rating 4.3/5

Tk Business - 09/12/2019 Confirmed reviews ALL

I found the staff polite and professional. The food was good and the room was clean and well maintained. I was disappointed that a pair of cufflinks had gone missing from my room. I probably left them on a table or on the bed and they had then vanished. I had hoped that they would be put somewhere in my room where I could see them. I looked all over the room for about three days. I know I did not lose them anywhere else since I had not chosen to wear them. Disappointed. If they are found, I would appreciate them being returned to me if they are found.

Dear Guest, we thank you for taking the time to tell us about your experience at our Novotel Roma Eur. I appreciate your positive comments that I will immediately share with all our Staff. However, I am very surprised about the fact of your cufflinks....actually I double checked with the Staff and no-one was aware of this matter. Chambermaids are well trained on their job and should the items have been found upon your departure would have been registered in the lost & found. We are really sorry about your disappointment, hope you will trust us. Sincerely, Elena Zanella General Manager

Everything was great apart from wifi

Customer review rating 4.3/5

Aimen Business - 13/11/2019 Confirmed reviews ALL

The wifi was really bad throughout the stay

dissatisfied

Customer review rating 4.3/5

Ed Families - 06/11/2019 Confirmed reviews ALL

no family friendly and room was not good enough , dirty and windows dirty over looking a dilapidated building - not a good site for holiday makers

Dear Guest, we thank you for taking the time to tell us about your stay at our property and are sorry that your experience did not meet your expectations. We do apologize for that. Be sure we will pay more attention on room cleaning; while, as regards the building nearby, luckily is under renovation and soon will be definitly a good looking. Sincerely, Elena Zanella General Manager

Great Stay

TripAdvisor rating 4.0/5

spngroup Couples - 24/10/2019 TripAdvisor review

We travel to Italy twice a year and always spend our last night in Rome, usually in the historic area where there is no parking available. Novotel Eur offers free parking and short drive to the metro station where there is also parking available

Bed bugs

Customer review rating 4.3/5

Barry M. Business - 18/10/2019 Confirmed reviews ALL

I stayed in room 321 for 2 nights and I am now suffering from insect bites from your bed linen. I am extremely dissatisfied and am in discomfort from numerous bites to my hands, neck, back and feet.

Dear Guest we thank you for taking the time to tell us about your experience at our hotel and I am sorry that it did not meet your expectations; please allow me to express my sincerest apologies. Please be assured that we have taken the appropriate measures to address the problem and prevent future occurrence. Hope to welcoming you back in the future. Sincerely, Elena Zanella General Manager

Very bad hotel

Customer review rating 4.3/5

Anonymous Families - 18/10/2019 Confirmed reviews ALL

Perfume was stolen from our room. The hotel is extremely insecure. The safe is not screwed to the wall and can easily be taken. There was no reaction to complaints. The room is very poorly cleaned. The door to the toilet can not be locked and is a sliding door with very large gaps on all sides.

Dear Guest,, we thank you for taking the time to tell us about your experience at our Property; please allow me to express my sincerest apologies indeed. Please be assured that we have taken the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elena Zanella General Manager

Not satisfied

Customer review rating 4.3/5

Burak Business - 13/10/2019 Confirmed reviews ALL

Breakfast especially the scrambled Eggs were bad. The elevator was quite slow. The shower equipment was Broken. The Last day I stayed, there was no shampoo, soap at the room. Probably cleaners got them to renew but forgot to put the new ones. The Wi-Fi also was not stable and slow. This hotel was my worst experience with Accor Hotels

Dear Guest, we thank you for taking the time to tell us about your stay at our Property. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us; please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elena Zanella General Manager

Good food

Customer review rating 4.3/5

K. E. Families - 09/10/2019 Confirmed reviews ALL

Good hotel

sufficiente

Customer review rating 4.3/5

Milo C. Business - 07/10/2019 Confirmed reviews ALL

sufficiente

Very enjoyable

Customer review rating 4.3/5

Ginevra Families - 29/09/2019 Confirmed reviews ALL

Great room, lovely breakfast and kind and helpful staff

Good stay at Novotel Roma Eur though I was expecting better for 4*

Customer review rating 4.3/5

Jj Families - 03/09/2019 Confirmed reviews ALL

Overall good experience but it’s the little things that make the difference. I did not feel expected as a Accor Gold Customer when I checked in. I had to ask for the upgrade, when I said that I needed a late check out they first spoke about there was no amenities pack or welcome note in the room, or fruit-sweets. The breakfast was OK, nothing special, limited choice in my opinion. The room fine, clean, with two good queen size beds. The TV was small.

Disappointed ☹️

Customer review rating 4.3/5

Anonymous Families - 29/08/2019 Confirmed reviews ALL

I was quite disappointed with the lack of transparency when booking. It only transpired at the check in desk that children above ten pay tax and we also found out that the restaurant was going to be closed for the duration of our stay. I think this information should have been clearly stated on the website in order for people to make informed decisions about where they choose to stay. Unfortunately there was no full length mirror in our room, something l thought was quite standard. Our daughter is still struggling with a lot of Bedbug bites despite the daily cleaning of our room. The breakfast was quite basic. However, the overall proximity to the mall, bus stop and metro was great. The staff were brilliant although we asked for an iron but never got it! They always seemed so busy. However, management need to be more transparent about issues that could impact on guests experience such as tax issues and having no restaurant facilities for a whole week. Unfortunately my family now have the wrong perception about Novotel hotels and I have had to defend my decision of choosing it out of the four reservations that we had made.

Dear Guest, thank you for taking the time to tell us about your stay at our Property. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elena Zanella General Manager

Best Hotel to stay

Customer review rating 4.3/5

Imran N. Families - 22/08/2019 Confirmed reviews ALL

All was a good experience to stay here. Staff was helpful and kind and speaks English. Breakfast was good. Big enough and clean room.

Clean hotel with inexperienced chef and barking dog.

Customer review rating 4.3/5

Z. Couples - 22/08/2019 Confirmed reviews ALL

I stayed 3 nights in the hotel. The reception was great ( I was a bit to early, even though the personnel have found a room and let me in before check-in time) and personnel was friendly, I was offered my free drink (as a silver member). The first night was great, the Air conditioner was simple to operate and set the temperature). The breakfast (all three mornings) in general was good but had some unpleasant moments as well as pleasant moments. 1. unpleasant moments: a. the egg scramble was overcooked all the time, it was hard, dry and friable (it even had pieces in blue color (yolk becomes blueish when overcooked) and people were avoiding eating it; b. croissants were not fresh and pressed/squeezed, even though at the bar you could get a fresh, crusty, just from the oven one; c. coffee from the coffee machine was terrible; 2. Pleasant moments : a. you could ask for a cup of cappuccino or fresh orange juice to be served at the table, and the taste was great. b. good variety of food selection, even though I was missing fish. The second and the third night a dog was barking in one of the rooms all night long. I have nothing against dogs in the hotels (I have a dog my self), but when the owner of the dog is in the room the dog should stop barking. This kind of owners, who do not care about the dog and do not know how to deal with a dog should be asked to leave hotel after the first night of barking.

Dear Guest, we thank you for taking the time to tell us about your experience at our Novotel Roma Eur mentioning both positive and negative aspects. We do apologize for the negatives, will do our best to make improvements (breakfast). We hope to welcoming you back in the future for a 100% positive stay. Kindest regards, Elena Zanella General Manager

Good Hotel to stay in Rome.

TripAdvisor rating 4.0/5

ImranNajib Family - 22/08/2019 TripAdvisor review

As says “First impression is the last impression” is perfectly fit for it. All staff was so kind and helpful. Room was big enough for 4 of us and Beds were tidy & clean. Only bad thing was “Pillows” were not comfortable and hard (May others like hard pillows) but not us and that’s why I gave rating 4. Breakfast was good as expected. It was a good experience to stay here. If you are driving, as I was so lots of parking spaces and just 10 to 15 minutes drive to city centre.

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