Novotel Roma Eur Hotel 4 stars

I have made a reservation by Internet with the value of 355,00 Euro and I had to pay at the front desk 379,00 Euro. In addition to that I requested a discount for the last day since we couldn´t have breakfast due to the time flight. The attendant indicated that it wouldn'´t be possible but would prepare 3 packs with a breakfast to go. This packs with breakfast to go were never received. We left the hotel at 6:00 am with no breakfast. Luckily we had something to eat in the room otherwise we would get in trouble if we believed what the attendant said. It´s important to remember that I stay in this hotel every year and this time nothing was working well. The frigobar was broken and it took them mor than 24 hours to change. The safe was locked and couldn´t be used as well.

I’ve been to the Novotel Roma EUR several times over the last year both for business and with my family. Every time it has been a pleasant stay, great staff, clean rooms, comfortable beds, good breakfast. I will go back again...probably in 2 weeks time

Hotel stuffs are very cooperative. Facilities are also good. Room quality could have been better (e.g. there were problem with bathroom door which was not expected).

We was with small dog, team was great and friendly, was great time

I found the staff polite and professional. The food was good and the room was clean and well maintained. I was disappointed that a pair of cufflinks had gone missing from my room. I probably left them on a table or on the bed and they had then vanished. I had hoped that they would be put somewhere in my room where I could see them. I looked all over the room for about three days. I know I did not lose them anywhere else since I had not chosen to wear them. Disappointed. If they are found, I would appreciate them being returned to me if they are found.

The wifi was really bad throughout the stay

no family friendly and room was not good enough , dirty and windows dirty over looking a dilapidated building - not a good site for holiday makers

We travel to Italy twice a year and always spend our last night in Rome, usually in the historic area where there is no parking available. Novotel Eur offers free parking and short drive to the metro station where there is also parking available

I stayed in room 321 for 2 nights and I am now suffering from insect bites from your bed linen. I am extremely dissatisfied and am in discomfort from numerous bites to my hands, neck, back and feet.

Perfume was stolen from our room. The hotel is extremely insecure. The safe is not screwed to the wall and can easily be taken. There was no reaction to complaints. The room is very poorly cleaned. The door to the toilet can not be locked and is a sliding door with very large gaps on all sides.

Breakfast especially the scrambled Eggs were bad. The elevator was quite slow. The shower equipment was Broken. The Last day I stayed, there was no shampoo, soap at the room. Probably cleaners got them to renew but forgot to put the new ones. The Wi-Fi also was not stable and slow. This hotel was my worst experience with Accor Hotels

Good hotel

sufficiente

Great room, lovely breakfast and kind and helpful staff

Overall good experience but it’s the little things that make the difference. I did not feel expected as a Accor Gold Customer when I checked in. I had to ask for the upgrade, when I said that I needed a late check out they first spoke about there was no amenities pack or welcome note in the room, or fruit-sweets. The breakfast was OK, nothing special, limited choice in my opinion. The room fine, clean, with two good queen size beds. The TV was small.