Novotel Roma Eur Hotel 4 stars

I found the staff polite and professional. The food was good and the room was clean and well maintained. I was disappointed that a pair of cufflinks had gone missing from my room. I probably left them on a table or on the bed and they had then vanished. I had hoped that they would be put somewhere in my room where I could see them. I looked all over the room for about three days. I know I did not lose them anywhere else since I had not chosen to wear them. Disappointed. If they are found, I would appreciate them being returned to me if they are found.

The wifi was really bad throughout the stay

no family friendly and room was not good enough , dirty and windows dirty over looking a dilapidated building - not a good site for holiday makers

We travel to Italy twice a year and always spend our last night in Rome, usually in the historic area where there is no parking available. Novotel Eur offers free parking and short drive to the metro station where there is also parking available

I stayed in room 321 for 2 nights and I am now suffering from insect bites from your bed linen. I am extremely dissatisfied and am in discomfort from numerous bites to my hands, neck, back and feet.

Perfume was stolen from our room. The hotel is extremely insecure. The safe is not screwed to the wall and can easily be taken. There was no reaction to complaints. The room is very poorly cleaned. The door to the toilet can not be locked and is a sliding door with very large gaps on all sides.

Breakfast especially the scrambled Eggs were bad. The elevator was quite slow. The shower equipment was Broken. The Last day I stayed, there was no shampoo, soap at the room. Probably cleaners got them to renew but forgot to put the new ones. The Wi-Fi also was not stable and slow. This hotel was my worst experience with Accor Hotels

Good hotel

sufficiente

Great room, lovely breakfast and kind and helpful staff

Overall good experience but it’s the little things that make the difference. I did not feel expected as a Accor Gold Customer when I checked in. I had to ask for the upgrade, when I said that I needed a late check out they first spoke about there was no amenities pack or welcome note in the room, or fruit-sweets. The breakfast was OK, nothing special, limited choice in my opinion. The room fine, clean, with two good queen size beds. The TV was small.

I was quite disappointed with the lack of transparency when booking. It only transpired at the check in desk that children above ten pay tax and we also found out that the restaurant was going to be closed for the duration of our stay. I think this information should have been clearly stated on the website in order for people to make informed decisions about where they choose to stay. Unfortunately there was no full length mirror in our room, something l thought was quite standard. Our daughter is still struggling with a lot of Bedbug bites despite the daily cleaning of our room. The breakfast was quite basic. However, the overall proximity to the mall, bus stop and metro was great. The staff were brilliant although we asked for an iron but never got it! They always seemed so busy. However, management need to be more transparent about issues that could impact on guests experience such as tax issues and having no restaurant facilities for a whole week. Unfortunately my family now have the wrong perception about Novotel hotels and I have had to defend my decision of choosing it out of the four reservations that we had made.

All was a good experience to stay here. Staff was helpful and kind and speaks English. Breakfast was good. Big enough and clean room.

I stayed 3 nights in the hotel. The reception was great ( I was a bit to early, even though the personnel have found a room and let me in before check-in time) and personnel was friendly, I was offered my free drink (as a silver member). The first night was great, the Air conditioner was simple to operate and set the temperature). The breakfast (all three mornings) in general was good but had some unpleasant moments as well as pleasant moments. 1. unpleasant moments: a. the egg scramble was overcooked all the time, it was hard, dry and friable (it even had pieces in blue color (yolk becomes blueish when overcooked) and people were avoiding eating it; b. croissants were not fresh and pressed/squeezed, even though at the bar you could get a fresh, crusty, just from the oven one; c. coffee from the coffee machine was terrible; 2. Pleasant moments : a. you could ask for a cup of cappuccino or fresh orange juice to be served at the table, and the taste was great. b. good variety of food selection, even though I was missing fish. The second and the third night a dog was barking in one of the rooms all night long. I have nothing against dogs in the hotels (I have a dog my self), but when the owner of the dog is in the room the dog should stop barking. This kind of owners, who do not care about the dog and do not know how to deal with a dog should be asked to leave hotel after the first night of barking.

As says “First impression is the last impression” is perfectly fit for it. All staff was so kind and helpful. Room was big enough for 4 of us and Beds were tidy & clean. Only bad thing was “Pillows” were not comfortable and hard (May others like hard pillows) but not us and that’s why I gave rating 4. Breakfast was good as expected. It was a good experience to stay here. If you are driving, as I was so lots of parking spaces and just 10 to 15 minutes drive to city centre.