Mercure Roma Centro St. John 4 stars

Customer review rating (ALL Rating) 3.8/5 250 reviews

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Mercure Roma Centro St. John - Image 1
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Mercure Roma Centro St. John - Image 3
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Via Matteo Boairdo 30, 00185 ROME, Italy

Description

Hotel extras

  • Deluxe Family room with 1 double bed and 1 sofa bed or 3 separate beds

  • All non-smoking rooms with safe, fridge bar, flat screen TV, WIFI, kettle

  • Possibility to request all the supplies at the reception, open 24-7

  • All rooms are carpet-free, but feature parquet flooring

  • Central location, Esquilino district: very close to Colosseum and Termini.

Our accommodation(s)

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Room 1
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Room

Classic double room

Photo out of - Classic double room

Renovated Classic room with double bed. WIFI, safe, kettle with tea and coffee, minibar. Bathroom with bathtub or shower. Nuxe bath products

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

Double bed(s) x1

  • 2 pers. max
  • 15 m² / 161 sq ft
  • Bedding 1 x Double bed(s)
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Renovated Classic room with two twin beds. WIFI, safe, kettle with tea and coffee, minibar. Bathroom with bathtub or shower. Nuxe bath products

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

Twin bed(s) x2

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Renovated Superior Family with double bed and a chaise longue. WIFI, safe, kettle with tea and coffee, minibar. Bathroom with bathtub or shower. Nuxe bath products. Slippers

Max. number of persons
3
Area
From 16 m² / 172 sq ft

Bedding

Single sofa bed(s) x1

Twin bed(s) x1

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Renovated Classic Superior Family room with single beds and a chaise longue. WIFI, safe, kettle with tea and coffee, minibar. Bathroom with bathtub or shower. Nuxe bath products

Max. number of persons
3
Area
From 16 m² / 172 sq ft

Bedding

Twin bed(s) x2

Single sofa bed(s) x1

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Renovated Privilege room with double bed. WIFI, safe, kettle with tea and coffee, espresso machine with pods, minibar. Bathroom with shower. Local VIP courtesy kit

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Double bed(s) x1

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Renovated Privilege Luxe room with double bed. Free wifi, safe, kettle with tea and coffee, espresso machine with pods, mini bar. Bathroom with corner whirlpool tub. Local VIP courtesy kit

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Double bed(s) x1

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Renovated Junior Suite room with two spaces, terrace, double bed. WIFI, safe, kettle with tea and coffee, espresso machine with pods, minibar. Bathroom with bathtub or shower. Local VIP courtesy kit

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

See availabilities

Hotel location

Mercure Roma Centro St. John

Via Matteo Boairdo 30
00185 ROME
Italy

GPS:41.889074, 12.505024

Telephone
Fax +39 06 9799 7045

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 84 rooms
  • 7 family rooms
  • 8 connecting rooms
  • 84 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • Spanish
  • Italian
  • Portuguese

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Concierge

  • Concierge

Catering

One Bar

Breakfast

  • Buffet Additional charge

Business

2 Meeting rooms

BAR HOTEL SAINT JOHN

Photo out of - BAR HOTEL SAINT JOHN

The Mercure Saint John Rome offers all guests a lounge bar where you can relax with a rich selection of national and international cocktails, drinks by the glass, hot or cold dishes and coffees

Bar Type
BAR
Accessibility
Accessible service
Telephone +39 06 9799 7045
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

The Mercure Saint John Rome offers all guests a lounge bar where you can relax with a rich selection of national and international cocktails, drinks by the glass, hot or cold dishes and coffees

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  250 reviews

Customer review rating 2.0/5

Francois M. Families - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your comments about our location and the friendliness of our personnel. However, we regret that your experience did not meet your expectations. We continually assess our facilities and services in order to enhance the guest experience, and we assure you that your concerns about noise levels, cleanliness, and breakfast selection will be taken into consideration for future improvements. We strive to provide a comfortable environment for all our guests and value your input in this process. Kind Regards, Mercure Roma Centro St. John

Customer review rating 4.0/5

Evan W. Couples - Confirmed reviews ALL

Customer review rating 0.5/5

Leonardo C. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your feedback. We regret to learn about your experience with our reception staff. Our team is dedicated to providing a welcoming environment, and we will address your comments to ensure we maintain our standards of service. Best Regards, Mercure Roma Centro St. John

Customer review rating 5.0/5

Mirela M. Couples - Confirmed reviews ALL

Customer review rating 3.5/5

Omar S. Solo - Confirmed reviews ALL

Dear Guest, Thank you for your feedback regarding your recent stay. We appreciate your comments on our location and proximity to the metro. However, we regret that you found the amenities lacking. We continuously review our offerings to enhance guest satisfaction. Best Regards, Mercure Roma Centro St. John

Dear Guest, Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your comments about our location and the friendliness of our personnel. However, we regret that your experience did not meet your expectations. We continually assess our facilities and services in order to enhance the guest experience, and we assure you that your concerns about noise levels, cleanliness, and breakfast selection will be taken into consideration for future improvements. We strive to provide a comfortable environment for all our guests and value your input in this process. Kind Regards, Mercure Roma Centro St. John

Customer review rating 4.0/5

Evan W. Couples - Confirmed reviews ALL

We enjoyed our stay at Mercure Roma Colosseo St. John! The location was convenient, with the Colosseum and surrounding historic sights within easy walking distance, making it a great home base for exploring Rome. Our room was clean and comfortable, and the staff were friendly, welcoming, and helpful throughout our stay. We appreciated their attentiveness and assistance, which made our visit even more enjoyable. We would happily consider staying here again on our next trip to Rome!

Customer review rating 0.5/5

Leonardo C. Couples - Confirmed reviews ALL

The receptionist wasn’t pleased, and treated me badly

Dear Guest, Thank you for your feedback. We regret to learn about your experience with our reception staff. Our team is dedicated to providing a welcoming environment, and we will address your comments to ensure we maintain our standards of service. Best Regards, Mercure Roma Centro St. John

Customer review rating 5.0/5

Mirela M. Couples - Confirmed reviews ALL

The location is very convenient: 17 minutes walking distance to Termini Station and also as much walking distance to the Colloseum. The street was quiet, the surrounding area is good, the service was excellent, as well as the room.

Customer review rating 3.5/5

Omar S. Solo - Confirmed reviews ALL

good location close to metro. don't confuse it for a nearby Mecure. only supply body wash. no shampoo/conditioner. no amenity kits

Dear Guest, Thank you for your feedback regarding your recent stay. We appreciate your comments on our location and proximity to the metro. However, we regret that you found the amenities lacking. We continuously review our offerings to enhance guest satisfaction. Best Regards, Mercure Roma Centro St. John

Customer review rating 4.5/5

Gregory B. Friends - Confirmed reviews ALL

The location was amazing. So close to trains and colosseum. Bed was super comfy and reasonable size room

Customer review rating 5.0/5

Ivelina K. Families - Confirmed reviews ALL

Perfect

Customer review rating 3.0/5

Ankit C. Business - Confirmed reviews ALL

Stayed at this hotel for three nights, but unfortunately, the overall experience did not quite justify the price paid. The room was possibly one of the smallest I have stayed in, and the amenities were rather arbitrary. There was only one sachet of decaffeinated coffee, with no regular coffee available, and instead of proper glasses, the room had paper cups. The breakfast was another disappointment. It was very basic and, despite staying for three nights, was more or less exactly the same every day with virtually no variety. On the positive side, the location was convenient. The hotel is close to both the metro and bus stations, and there is a supermarket about a 10-minute walk away. Overall, a fairly average experience and, considering the price paid, I would rate it 3 out of 5.

Customer review rating 4.5/5

Denis S. Solo - Confirmed reviews ALL

Quick and easy, I did made a mistake on the reservation by using the app and it was solved by the agent at check-in

Customer review rating 3.0/5

Hasan S. Couples - Confirmed reviews ALL

Well located, room clean, staff are friendly. Being an Accor gold member I enjoy usually the welcome amenity or like little card/gift in the room when you book other mercure but didn’t receive any of that which was a shame.

Customer review rating 5.0/5

John B. Couples - Confirmed reviews ALL

The hotel staff are all incredible. Special shout out to Rosa and Samer, who were amazing hosts and looked after us beautifully. We’ll be back.

Customer review rating 4.0/5

Patricia M. Couples - Confirmed reviews ALL

3 day stay in Rome. Helpful staff. Clean comfortable room.

Customer review rating 3.0/5

Jill W. Couples - Confirmed reviews ALL

As a Platinum club member i was disappointed overall.

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments on our location; however, we regret that our service did not meet your expectations. Your experience is valuable to us, and we will take your insights into consideration. Best Regards, Mercure Roma Centro St. John

Customer review rating 5.0/5

Gaurav B. Couples - Confirmed reviews ALL

We enjoyed our stay at the hotel in Rome. It's walking distance to metro. The best staff Emanuel reception, very kind and professional. Helped us to explore the city and share local recommendations. Highly recommend

Customer review rating 3.0/5

Amaury C. Friends - Confirmed reviews ALL

Nice hotel and very conveniently located but it is slightly off standard for a Mercure. The service is very nice and helpful.

Customer review rating 5.0/5

Tetiana M. Families - Confirmed reviews ALL

Our experience was good

Customer review rating 0.5/5

Pui S. L. Families - Confirmed reviews ALL

Unfortunately, our stay was quite disappointing. We booked two rooms, and both bathrooms had the same problem: the shower drains were not working properly, causing water to overflow onto the bathroom floor whenever we took a shower. This made the bathroom extremely slippery and potentially dangerous. It was especially frustrating that the same issue occurred in both rooms, which suggests that this is not just an isolated problem. The toilet also has a problem. After you flush, it keeps leaking water. Also, the air conditioning is very weak but luckily they were willing to give us a fan in this super hot weather. For the price we paid, we expected a much better standard of quality and maintenance. Definitely not worth the price given.

Dear Guest, many thanks for sharing your feedback regarding your recent stay at Mercure Roma Centro St. John. We sincerely apologize for the inconvenience you experienced with the bathroom facilities and air conditioning. It is concerning to hear about the shower drain issues and the toilet leak you encountered in both rooms. We strive to maintain high standards of quality and comfort for our guests, and your comments we'll be taken in consideration for our future improvements. We understand that the conditions you described created a frustrating experience, especially in the heat. While we appreciate your acknowledgment of our efforts to provide a fan, your overall experience does not reflect our commitment to guest satisfaction. Your concerns will be taken into account as we continue to address maintenance and service standards. Thank you once again for your valuable feedback. We hope you will consider giving us another opportunity in the future to provide you with a more pleasant experience. Best Regards, Mercure Roma Centro St. John

Customer review rating 4.0/5

Aryadhatu D. Couples - Confirmed reviews ALL

I stayed for 4 days 3 nights but i only get amenities for one day.

Customer review rating 2.5/5

Chung Y. T. Families - Confirmed reviews ALL

The staff were friendly and helpful, but unfortunately the hotel itself is very old and outdated. I would rate it closer to a 2-star standard. The room I received was apparently the best available according to the staff, but there was almost no air conditioning. The bathroom also had a water leak and an unpleasant smell. Overall, the quality was even lower than I would expect from an ibis budget hotel. Very disappointing.

Dear Chung Y. T., Thank you for taking the time to provide feedback regarding your recent stay. We appreciate your kind words about our staff's friendliness and helpfulness. However, we regret to learn that you found the hotel's condition unsatisfactory, particularly concerning the air conditioning and bathroom facilities. Your comments are valuable, and we will ensure they are communicated to the appropriate team for consideration. We strive to maintain a high standard of quality and service, and your insights will assist us in our ongoing efforts to improve. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future. Best Regards, Mercure Roma Centro St. John

Customer review rating 5.0/5

Ertac A. Families - Confirmed reviews ALL

Dear Mercure Roma Centro St. John Team, Thank you very much for your warm hospitality and for making our stay in Rome so comfortable and enjoyable. We truly appreciated the friendly service, the cleanliness, and the convenient location of the hotel. We had a wonderful time in Rome with our family, and staying at your hotel made our trip even more pleasant. We would also like to give a special thank you to Emanuela, one of your wonderful team members, for her kindness, helpfulness, and warm hospitality. She was always friendly and attentive, and she made us feel very welcome throughout our stay. We would be very happy to stay with you again on our next visit to Rome. Thank you to the entire team, and especially to Emanuela, for everything! 🇮🇹❤️

Other web-users rate our hotel

  • 322 reviews 9.4/10 Location
  • 386 reviews 5.1/10 Room
  • 345 reviews 7.9/10 Service
  • 5 reviews 7.9/10 WiFi
  • 213 reviews 3.9/10 Comfort
  • 173 reviews 7.1/10 Breakfast
  • 164 reviews 5.3/10 Cleanliness
  • 79 reviews 5.7/10 Vibe

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