Mercure Roma Centro St. John 4 stars

Customer review rating (ALL Rating) 3.3/5 52 reviews

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Description

Hotel extras

  • Deluxe Family room with 1 double bed and 1 sofa bed or 3 separate beds

  • All non-smoking rooms with safe, fridge bar, flat screen TV, WIFI, kettle

  • Possibility to request all the supplies at the reception, open 24-7

  • All rooms are carpet-free, but feature parquet flooring

  • Central location, Esquilino district: very close to Colosseum and Termini.

Our accommodation(s)

Hotel location

Mercure Roma Centro St. John

Via Matteo Boairdo 30
00185 ROME
Italy

GPS:41.889074, 12.505024

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR HOTEL SAINT JOHN

The Mercure Saint John Rome offers all guests a lounge bar where you can relax with a rich selection of national and international cocktails, drinks by the glass, hot or cold dishes and coffees

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.3/5  52 reviews

Customer review rating 4.0/5

Rolf C. Families - Confirmed reviews ALL

Didn't know ventilation required request from the front desk in order to get heating and air conditioning till the day we checked out.

Customer review rating 0.5/5

Varun K. Couples - Confirmed reviews ALL

Not very good. Dirty hotel, cramped room.

Dear Varun K., Thank you for your feedback regarding your recent stay with us. We regret to learn that your experience did not meet your expectations, particularly concerning cleanliness and room space. We have already spoken with the Housekeeping department to pay more attention. Your comments are valuable and precious for us and we'll continue to enhance our services. Best Regards, Mercure Roma Centro St. John

Customer review rating 3.5/5

Abishek M. Friends - Confirmed reviews ALL

The Location was top, with a metro station near and the Colosseum 20 min walk away. The Staff was really friendly. I noticed broken stuff (e.g. the flush of the toilet or the the walls). All in all the hotel was worth the money and i will definitely stay at a Mercure again.

Customer review rating 1.5/5

Roman K. Families - Confirmed reviews ALL

The breakfast offering was extremely poor, to the point that there was effectively nothing available to eat. The room was repeatedly missing basic amenities. On some days there were no towels at all, and on others only one bath towel was provided for two people, with no floor/leg towel. Overall, the experience did not meet the expected standard. The only positive aspect was the barman, who was very polite, professional, and responsive to our requests. His service deserves a very positive evaluation.

Dear guest, we thank you for your feedback regarding your stay at the Mercure Roma Centro Saint John. We are sorry to hear about the inconvenience in your room. In this regard, we would like to inform you that we have already notified the Housekeeping department and highlighted the importance of paying greater attention. As for breakfast, we will gather information from the department to understand where improvements need to be made. We would also like to remind you that our reception is always available to guests in case of any issues and is ready to provide full assistance, such as, in your case, offering an immediate room change. We hope you will consider visiting us again in the future and see the improvements made to our services. Best regards, The reception team of Mercure Roma Centro

Customer review rating 4.5/5

Roberto S. D. M. Friends - Confirmed reviews ALL

A standard Mercure Accor stay. Great hotel close to the train station and walking distance from coliseum which was a huge plus for our trip. Room was clean and staff was brilliant specially Ali ( in the reception desk). He went above and beyond to help our trip with tips of the city and recommendations and explain how everything in the hotel works. He made us feel very welcome. Overall experience was great and hotel meets expectations.

Other web-users rate our hotel

  • 293 reviews 9.3/10 Location
  • 365 reviews 4.6/10 Room
  • 294 reviews 7/10 Service
  • 212 reviews 3.8/10 Comfort
  • 190 reviews 6.8/10 Breakfast
  • 160 reviews 4.9/10 Cleanliness
  • 67 reviews 4.2/10 Vibe
  • 48 reviews 5.2/10 Food

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