Mercure Rome West

Mercure Rome West 4 stars

Customer review rating (ALL Rating) 4.1/5 483 reviews

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Hotel extras

  • SPA and swimming pool temporarily closed. Entrance fee

  • Free indoor garage

  • Possibility to rent a car for a fee

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Rome West

Viale Eroi di Cefalonia 301
00128 ROME
Italy

GPS:41.785923, 12.434851

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

DE GUSTIBUS

The elegant and welcoming restaurant is also open to customers who are not staying with us and offers a wide range of Mediterranean and international specialties.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  483 reviews

TripAdvisor Rating  3.5/5  1,479 reviews

Ok hotel, a bit rundown and needs a makeover.

Customer review rating 3.5/5

Bjarne Business - Confirmed reviews ALL

Had a good recommendation from the guest relation lady, she recommended a restaurant nearby La Locanda and that was really good.

Dear Bjarne Aagaard H., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

hotel is ok, but I was disappointed by the room service.

TripAdvisor rating 2.0/5

Z4629CYmichelef Business - TripAdvisor review

I came to this hotel several times because of my business. On my last visit I was disappointed by the room service:the food I ordered didn't correspond to what I received in my room. When I called back to the room service number to complain they just said that, on their menu, that food was not available. It was not canceled in the room menu, so practically their menu and my menu mismatched. It would have been kind to advice me before I ordered, and not to take me another different plate. On top of this the room service has a surcharge of 10 euros that is not written anywhere in the menu, you just discover it later. However apart from this misunderstanding, the hotel rooms are nice and my stay was comfortable.

Dear Guest, I'm sorry for your dissatisfaction about room service Menu. I ensure all is necessary to solve this mistake. I hope you come back soon at Mercure, for give you our apologies.

Good stay

Customer review rating 4.0/5

Javier P. Families - Confirmed reviews ALL

Pleasant stay

Dear Javier Lavin A., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Too noisey

Customer review rating 2.5/5

Gabriel P. Couples - Confirmed reviews ALL

Super noisey, rooms are old

Dear gabriel P., Thank you for taking the time to tell us about your experience at the Mercure Roma West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. However if you asked the reception they could give you a quieter room We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Domenico Visicchio

good location , pleasant stay

Customer review rating 4.5/5

Benni A. Families - Confirmed reviews ALL

the staff were super nice, they went out of their way to help us.

Dear benni a., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

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Other web-users rate our hotel

  • 183 reviews 7.9/10 Location
  • 385 reviews 6.1/10 Room
  • 469 reviews 8.1/10 Service
  • 26 reviews 4.2/10 WiFi
  • 167 reviews 7.8/10 Breakfast
  • 154 reviews 6.2/10 Cleanliness
  • 124 reviews 5.7/10 Vibe
  • 44 reviews 4.6/10 Wellness Area

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