Mercure Rome West 4 stars

Nice rooms and excellent breakfast. Few small points for improvement 1) The room windows don't isolate enough from street noise (to my taste) 2) The restaurant's staff should be a bit more welcoming. Smiling and greetings are always appreciated; 3) The gym room is too small with too few equipments and the opening hours are too limited .

The staff was friendly and helpful. The room was clean and airy. Really enjoyed my stay.

The staffs are great especially Ms Marianna &Roberto,the room cleaners are well organized and courteous and of course the wellness spa,is great ,see u on our nxt visit!

Was wonderful

I was disappointed by the room. It is very old, even if maybe clean it gives you the feeling of a motel and not a 4* hotel.

Clean and comfortable. Restaurant provide delicious dishes.

The front desk man wasn’t very helpful. He is like 35 year old and tall white man. We were two men and he gave us a room with one big bed in 1st floor. And said he doesn’t have a 2nd or 3rd floor room as i requested before i come. I came back to reception saying the room has one big bed and we’re not in couple. He said ah sorry I’m giving you another one and it was a 2nd floor two separated bed. I mean you’re not a cool person man. You lied to a Accor Memeber Guest. My stay was December 15th 2019 at like 8 pm.

They gave me a room (my wife and 2 children were with me) next to a group event, which had young partying all night. What idiots would book my room next to this event! They should have put me on the 2nd or 3rd floor. Unacceptable! The people were screaming starting at 2:00am until 4:30am. I called the front desk but there was no answer. The next morning at checkout, the hotel hostess apologized of what happened.

Very poor experience

Super we en famille Super Personnel d Acceuil Super Restaurant

Front desk and restaurant staff were very welcoming and helpful

The hotel is nice. There is a really helpfull English-speaking staff. But location is bad - very far from Rome center and no public transport. Despite of the fact that it is not so far from the airport, it took us about 1 hour to arrive. The traffic was so busy! The hotel declares it has a free airpory shuttle bus. That was a main reason we chosed this hotel for 1 night. But the shuttle bus is actually a minibus and we could not use it on our way from airport to the hotel since it should be booked in advance. And we could not use it next morning on the way back to airport since it was "too early" (7.00 AM). So we payed for a taxi twice that was expencive and disappointing

Breakfast eas fantastic, free shuttle service is very strong benefit. Rooms are clean and spacious. Everything you need to stay for couple nights.

Many thanks to very helpful and professional team of the hotel. everything was on highest level. Also a breakfast was very good. Really exceed my expectations and it would be major factor for me too book this hotel again if I will visit Rome in the future. My suggestions are only about executive suite room, which I stayed in. 1) the window in the bathroom should have jalousie/curtains and door should have working locks to provide proper privacy when people visit restroom and shower. We are two children, father and grandma. Just imagine the situation. 2) More electrical plugs is needed. At least couple of ones by the bed. We are in 21th century. People have many devices and gadgets. 3) Despite to our trying, climate control didn't provide needed temperature. It was always cold. Even colder than in the corridor.

Had a good one night stay in this Mercure hotel. It was easy to find and the reception staff was helpful and friendly. The room was comfortable but was quite a long walk along one of the wings.