Mercure Rome West 4 stars

Many thanks to very helpful and professional team of the hotel. everything was on highest level. Also a breakfast was very good. Really exceed my expectations and it would be major factor for me too book this hotel again if I will visit Rome in the future. My suggestions are only about executive suite room, which I stayed in. 1) the window in the bathroom should have jalousie/curtains and door should have working locks to provide proper privacy when people visit restroom and shower. We are two children, father and grandma. Just imagine the situation. 2) More electrical plugs is needed. At least couple of ones by the bed. We are in 21th century. People have many devices and gadgets. 3) Despite to our trying, climate control didn't provide needed temperature. It was always cold. Even colder than in the corridor.

Had a good one night stay in this Mercure hotel. It was easy to find and the reception staff was helpful and friendly. The room was comfortable but was quite a long walk along one of the wings.

GREAT !

The hotel is approximately eight miles outside Rome, which was good for us as we were hiring a car and did not want to drive to close to the centre. There is a very secure underground car park with plenty of room. There is a free shuttle to Euroma 2, a local shopping mal, EUR Frerme, where you can pick up the Metro and also to the airport, we used this facility a lot. The hotel is bright and clean with an indoor swimming pool, sauna, steam room and gym. Our bedroom was on the first floor at the front of the building which did mean there was some road noise but not excesive, the room itself was large and well equipped with a fridge, room safe and air conditioning, my only grumble is that the windows were screwed shut as it would have nice to get some fresh air. Most staff speak good English and are very attentive and proffesional. The restaurant offers a good selection and the breakfast buffet has a large continental range plus some hot options. On the first morning we were a little late down but the restaurant manager happily held back on clearing up so that we could have breakfast, excellent customer service, The area around the hotel is a bit run down, there are a few shops and restaurants within walking distance and there is always the shuttle. In general the hotel fitted our requirements perfectly with secure parking, free shuttle and the right side of the city to access the airport and the coast and local attractions.

Stay was very nice but we upgraded the room and it felt like a normal room and did not feel like we had upgraded so won’t be spending the extra money on the upgrade again.

Overall the hotel comes across a bit old. The furniture and interior (especially that of the room) come across as dated and not of this time anymore.

A great hotel in terms of great value and services. While the location is not good- far away from the center, it's free shuttle services from and to airport and metro station are big makeup. The hotel lobby is nice but the room is small.

Lovely, spacious and welcoming hotel. Our Superior Double Room was large, light and most importantly had a very clean bathroom, as well as clean towels and bed linens. We enjoyed the bar for our welcome drink as well as dinner at the hotel's restaurant, with great staff in both places. Parking was great and being located just outside the city's ring road, the hotel was easy to access for those who normally drive on the other side of the road. We felt safe walking around the area during the afternoon we arrived and found many services we wanted close by. The souvenir shop within the hotel was reasonably priced and opened during the day and again during the evening. We would confidently recommend this 4 star hotel to any travellers wishing to stay closer to Rome the airport. Thank you.

A nice room, booked on my Accor loyalty points. Spacious. The bathroom unfortunately was having multiple spots of mold and a defect air-system. A very nice and tasteful breakfast with plenty of choice. For tourists the hotel is a bit off centre, but with our rental car and underground parking garage it was perfect for us.

It is a little below the standards of Mercure as the installations are becoming old. The place is conveniente for those interested in get close to airport and roads. REstaurant and service are good. People is kind. Garage cleaning is poor.

One of the best hotels in Rome - very clean, very comfortable with yummy breakfast

The hotel has good ambience with spacious rooms and variety breakfast

A pleasant experience, however I am still waiting for my credit points for staying. Another Accor hotel I have to ring up to remind.

THE HOTEL WAS FINE AND THE ROOM WAS GOOD AS WELL. THE HOTEL WAS CLEAN AND WELL DECORATED. THE ATMOSPHERE IS A LITTLE DULL AS THE HOTEL IS USED MOSTLY BY AIRPORT STAFF AND SHORT STAY GUESTS. IT WAS DISAPPOINTING TO KNOW THAT THE POOL WAS NOT FOR CHILDREN. WE WERE TOLD THIS WHEN WE HAD CHANGED AND WERE WALKING TO THE POOL THAT CHILDREN UNDER 10 YEAR CAN NOT USE IT. THIS WAS A DISAPPOINTING. THE GYM IS BASIC. THERE IS NO PLAY AREA FOR KIDS. I HAVE COME TO THE CONCLUSION THAT THIS HOTEL IS FOR SHORT STAY AND NOT FOR ENJOYMENT. THERE WAS NO TERRACE. ALTHOUGH, THE HOTEL IS GOOD AND LOTS CAN BE DONE TO MAKE IT USER FRIENDLY AND MAKE THE GUESTS TO STAY IN THE HOTEL AND SPEND MONEY. I HAVE TO SAY IT WILL NOT BE MY FIRST CHOICE. THE SPA AREA WAS ALSO NOT THE BEST. I HAVE SEEN OTHER MERCURY HOTELS AND THEY ARE FAR BETTER IN FACILITIES. I THINK THERE IS PLENTY OF ROOM FOR IMPROVEMENT AND TO MAKE GUESTS ENJOY THERE STAY.

Staff were so accomodating especially the front desk, Luca in particular who help me a lot with my bookings ... buffet breakfast was superb, surely we will come back... thumbs up to this hotel...