Mercure Rome West 4 stars

Customer review rating (ALL Rating) 4.4/5 261 reviews

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Viale Eroi di Cefalonia 301, 00128 ROME, Italy

Description

Hotel extras

  • Free WIFI and tea and coffee making facilities in all rooms.

  • Castel Romano outlets and amusement parks nearby.

  • Free indoor garage

  • Possibility to rent a car for a fee

  • Congress Centre with 15 rooms for up to 800 people.

Our accommodation(s)

Hotel location

Mercure Rome West

Viale Eroi di Cefalonia 301
00128 ROME
Italy

GPS:41.785923, 12.434851

Telephone
Fax +39 06 5083 4730

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Mchef Restaurant

The elegant and welcoming restaurant is also open to customers who are not staying with us and offers a wide range of Mediterranean and international specialties.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  261 reviews

Customer review rating 0.5/5

Christopher B. Couples - Confirmed reviews ALL

As soon as we arrived, we were advised that it is unsafe to go out of the hotel. The lobby was full of children cycling on bicycles inside. We went to our rooms, and the hotel is in a serious state of needing refurbishment. The room furniture was in disrepair and the bed felt like a wooden plank. The people next door were singing loudly, and a lot of yelling in the corridors. We complained to reception, and asked for refund. Initially we were told we will be upgraded to a suite, and instead we were given a similar room a few doors down from the original. So we rejected and prepared to leave. We then were offered to be truly given a suite this time. But we had had enough and rejected. At least we got refunded then, before we left. This hotel should not be listed as a 4 star. Horrible experience. Would have ruined our stay in Rome.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Roma West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The General Manager

Customer review rating 3.5/5

Janet S. Couples - Confirmed reviews ALL

All the staff (from the front desk, to the restaurant, to the housekeeper) were friendly and helpful. The hotel was clean and the food at the restaurant was really good. We also appreciated the hotel shuttle. It was the room where things fell short. The pillows were really hard, and the shower door was missing so water got all over the floor. When we moved the curtains in the living room area to let more light in, we saw that several were covered with peeling plastic privacy film. The wall separating the bedroom and bathroom had a large window in it, plus a French door with glass panels. This meant that if you needed to use the bathroom while another person was sleeping, you couldn’t turn on the bathroom light without disturbing the other person. And one half of the French door to the bathroom didn’t want to open properly, so essentially you had to just go through half the opening. Again, the staff is great, as is the restaurant, but the room really needs attention, making the stay not as comfortable as it should have been.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, the General Manager

Customer review rating 5.0/5

Burak B. Families - Confirmed reviews ALL

I work in tourism industry for 20 years and work as a general manager in accor Congratulations to all Operations teams for the excellent performance.

Dear Guest, thank you very much for to have appreciated our Hotel and our staff, is very important for us that our guest and above all that who Know our work understand how much is important the hospitality services. Thank you very much for your comment and consideration. The general manager

Customer review rating 1.5/5

Paula B. Families - Confirmed reviews ALL

was nice, comfortable, closer to the airport -- unfortunately, although I had emailed asking if they had a shuttle to the airport for an early flight to which they responded, yes you just need to let the front desk know your flight time the day before and they arrange the shuttle for you-- not true. We had to pay 60E for a taxi to take us to the airport at 4:30 am because the shuttle is not in service until 7:30 am. Communication of this was imperative and essential and for that I am not happy with my stay.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Anyway I ensure you that our timetable for our free shuttle service from/to Airport is well reported in all our webisites, but thank you for your comment, because help us to improve our service. Sincerely,

Customer review rating 1.5/5

Beatriz N. Families - Confirmed reviews ALL

Restaurant was too slow. We ended up leaving and tried the bar. We were again sat for 20 minutes and no one came. We ended up ordering with glovo.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, the General Manager

Other web-users rate our hotel

  • 156 reviews 7.1/10 Location
  • 227 reviews 6.4/10 Room
  • 262 reviews 8.5/10 Service
  • 8 reviews 6.7/10 WiFi
  • 119 reviews 8.4/10 Breakfast
  • 103 reviews 6.7/10 Cleanliness
  • 70 reviews 7.5/10 Value
  • 10 reviews 1.4/10 Wellness Area

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