Mercure Rome West

Mercure Rome West 4 stars

Customer review rating (ALL Rating) 4.1/5 393 reviews

See on a map

Description

Hotel extras

  • Aloe SPA CLOSED because of government provisions.

  • Free indoor garage

  • Possibility to rent a car for a fee

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Rome West

Viale Eroi di Cefalonia 301
00128 ROME
Italy

  • BUS:  705 CEFALONIA GIORDA

  • METRO:  B EUR FERMI

  • By plane

    ROMA FIUMICINO At 22.5km / 13.98 miles - Shuttle free

  • By train

    STAZIONE TERMINI At 18km / 11.18 miles

GPS:41.785923, 12.434851

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

DE GUSTIBUS

The elegant and welcoming restaurant is also open to customers who are not staying with us and offers a wide range of Mediterranean and international specialties.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  393 reviews

TripAdvisor Rating  3.5/5  1,474 reviews

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Expensive Laundry

Dear Fernando I., Thank you for taking the time to tell us about your experience at the Mercure Roma West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. But we have a price list of Laundry service in the room and anyway for to meet your expectation we have applicate a discount. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Domenico Visicchio

Customer review rating 3.5/5

Adriana C. Business - Confirmed reviews ALL

Overall we had a good stay. The ac in room 550 was extremely noisy at night time. Like a banging sound which woke me up regularly. It needs attention.

Dear Adriana C., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback.I'm sorry for the problem with AC, I ensure you the urgently solvey of this problem, sorry again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

God stay but noisy room

Customer review rating 3.5/5

Dario Business - Confirmed reviews ALL

The room was noisy and the curtains were too short and the sun, early in the morning, filtered through the curtains woke me up at 5 AM. I hate to wake up early in the morning on holidays. The second thing is that the swimming pool is closed.

Dear Dario B., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback and the suggestions that are very important for us. I ensure you all my effort to improve the point reported. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico VIsicchio

Services unavailable

Customer review rating 1.0/5

Marco Friends - Confirmed reviews ALL

The internal swimming pool and the SPA were closed. This was disappointing since it was main reason for booking the hotel. It has not been clear when I booked that services were unavailable. In the hall no notice also about the out of service. Position is far from main Rome attractions, I wouldn't book again

Dear MARCO C., Thank you for taking the time to tell us about your experience at the Mercure Roma West. I am sorry that your experience did not meet your expectations; but I ensure you that the information were write clearly on all our websites, anyway sorry for this inconvenience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Domenico Visicchio

Extremely clean and great service

Customer review rating 5.0/5

Jules Friends - Confirmed reviews ALL

From the moment the friendly staff stored our luggage prior to check in to eating at the restaurant our stay was excellent special thanks to waiting Staff Gemma for her efforts. Cleanliness was the best I have seen a hotel Great work Mercure!

Dear Rumoro J., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in ROME