Mercure Rome West 4 stars

Customer review rating (ALL Rating) 4.2/5 594 reviews

Hotel extras

  • SPA and swimming pool temporarily closed. Entrance fee

  • Free indoor garage

  • Possibility to rent a car for a fee

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Hotel location

Mercure Rome West

Viale Eroi di Cefalonia 301
00128 ROME
Italy

GPS:41.785923, 12.434851

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

DE GUSTIBUS

The elegant and welcoming restaurant is also open to customers who are not staying with us and offers a wide range of Mediterranean and international specialties.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  594 reviews

TripAdvisor Rating  3.5/5  1,489 reviews

Good stay

Customer review rating 5.0/5

Daniel R. Families - Confirmed reviews ALL

Nice room great food brilliant bar maid all staff really friendly

Dear Stuart R., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Pleasant atmosphere

Customer review rating 4.0/5

Laura Business - Confirmed reviews ALL

Friendly reception and waiters at the restaurant, nice ambiance, room large and well priced, only the mattrasses were too hard.

Dear Laura C., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you also for your suggestions. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Domenico Visicchio

Good stay, good service.

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

I enjoyed staying at the Mercure West. Staff were friendly, room for as clean, food was good.

Dear Sharon M., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Good overnight stop including nice dinner

Customer review rating 4.0/5

Emanuele Families - Confirmed reviews ALL

We arrived in the late evening on Christmas eve, we were well received and could even have a nice dinner as the restaurant was open late. Comfortable and very quiet room, with very good breakfast the next morning.

Dear Mr. Emanuele G., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Correct stay

Customer review rating 3.0/5

Yann F. Families - Confirmed reviews ALL

A very warm and efficient welcome by the lady at the desk (Mariana). The room was clean but in a "so-so" condition (Entrance door was damaged, traces of humidity). The dinner was extremely slow despite several call to waiters.

Dear YANN F., Thank you for taking the time to tell us about your experience at the Mercure Roma West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Anyway for compensation we give you 2000 points ALL as an ALL Diamond member. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Domenico Visicchio

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Other web-users rate our hotel

  • 215 reviews 8.1/10 Location
  • 439 reviews 6.3/10 Room
  • 531 reviews 8.3/10 Service
  • 27 reviews 4.3/10 WiFi
  • 206 reviews 8.1/10 Breakfast
  • 181 reviews 6.5/10 Cleanliness
  • 50 reviews 5.7/10 Wellness Area

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