Mercure Rome West 4 stars

Customer review rating (ALL Rating) 4.4/5 464 reviews

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Mercure Rome West - Image 1
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Viale Eroi di Cefalonia 301, 00128 ROME, Italy

Description

Hotel extras

  • Free WIFI and tea and coffee making facilities in all rooms.

  • Castel Romano outlets and amusement parks nearby.

  • Free indoor garage

  • Possibility to rent a car for a fee

  • Congress Centre with 15 rooms for up to 800 people.

Our accommodation(s)

Hotel location

Mercure Rome West

Viale Eroi di Cefalonia 301
00128 ROME
Italy

GPS:41.785923, 12.434851

Telephone
Fax +39 06 5083 4730

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Mchef Restaurant

The elegant and welcoming restaurant is also open to customers who are not staying with us and offers a wide range of Mediterranean and international specialties.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  464 reviews

TripAdvisor Rating  3.5/5  1,515 reviews

Short but well worth it

Customer review rating 5.0/5

Doreen M. Families - Confirmed reviews ALL

I had originally tried to book this hotel at the beginning of our holiday but was unavailable. So booked for last night in Rome. Did not regret it. Staff were excellent.

Dear Doreen M., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Top

Customer review rating 5.0/5

Momo Families - Confirmed reviews ALL

Top

Dear Mohamed B., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Very Disappointed

Customer review rating 1.5/5

Mike W. Families - Confirmed reviews ALL

We needed a quick comfortable short overnight stop not far from Fiumicino airport at a reasonable price compared to on airport hotels. We had a flight at 6.50am. Only one check on agent available who was busy. After a long wait another agent appeared and he was exceptionally helpful and cheerful. The room was a complete let down however. The “Superior Room” had multiple issues. 1) the shower head / hose etc was not working properly and we struggled to reposition it to accompdate each one of us. 2) the extractor fan was not working. Consequently the bathroom was overrun with steam. Probably like this for some time as the shower door rail and the the tile grout were filthy dirty and worse still covered with mould. 3) the window had to be lifted to force it shut to keep out the cold air and street noise 4) the curtains and lining curtains did not shut to the centre without standing on a chair to help pull them across. 5) we couldn’t get the AC to work. Might have been not following instructions but we couldn’t find any 6) no USB’s only sockets that required adaptors. 7) no refreshments available in the room 8) Airport shuttle doesn’t start until 7am 9) no food available until 7am - would have been useful if there was a vending machine serving some breakfast basics like pre packed pastries and coffee. We can’t be the only guests with an early morning flight. I could go on but we were only there from 10pm to 4.30 am so maybe other delights awaited? In the big scheme of things, these were not life threatening items but we paid a reasonable sum for a very quick stopover and if you’re going to sell a product then get it right.

Dear mike W., Thank you for taking the time to tell us about your experience at the Mercure Roma West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Domenico Visicchio

Disaster and they really didn't care

TripAdvisor rating 1.0/5

KikiinCanada TripAdvisor review

What a disaster. We were a 33 person group ... yes... 33 paying customers. When arrived at buffet breakfast with one other large group already being present we forcefully told ...not to sit in the hotel guest area where individuals were having breakfast... not even to use the coffee machine or water from that area. Imagine 60 customers herded into one small space. The front desk ...on Thursday october 24 said .." sorry " and did NOTHING. We often bring groups of 30, 35, 40 persons but NEVER will again . Rome has alot of other choices who CARE ABOUT their customers. Less than one star.

Dear Guest, Thank you for sharing your opinion and comment with us, I understand your dissatisfaction and disappointment and I ask you to accept our apologies. Our F&B manager took an individual initiative and for this I assure you all my commitment to give him a disciplinary action. For us this service is unacceptable and for this I ask you to give us another opportunity, because I assure you that all our services are highly appreciated by our guests. I hope you understand our mistake and accept my personal apologies. I hope you and your group come back to our Hotel to appreciate our daily and normal standard. Sorry again

Cordialita' e cortesia

Customer review rating 5.0/5

Lillo Business - Confirmed reviews ALL

Sempre impeccabilk

Gentile Signor C., Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso il Mercure Roma West. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe, che continuerà ad accoglierla sempre meglio. Nell'attesa, Le porgiamo cordiali saluti. General Manager Domenico Visicchio

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Other web-users rate our hotel

  • 261 reviews 6.8/10 Location
  • 421 reviews 6.5/10 Room
  • 452 reviews 7.9/10 Service
  • 16 reviews 6.9/10 WiFi
  • 215 reviews 8/10 Breakfast
  • 182 reviews 6.4/10 Cleanliness
  • 164 reviews 8.2/10 Food
  • 124 reviews 8.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.