Mercure Rome West 4 stars

Customer review rating (ALL Rating) 4.5/5 263 reviews

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Description

Hotel extras

  • Free WIFI and tea and coffee making facilities in all rooms.

  • Castel Romano outlets and amusement parks nearby.

  • Free indoor garage

  • Possibility to rent a car for a fee

  • Congress Centre with 15 rooms for up to 800 people.

Our accommodation(s)

Hotel location

Mercure Rome West

Viale Eroi di Cefalonia 301
00128 ROME
Italy

GPS:41.785923, 12.434851

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Mchef Restaurant

The elegant and welcoming restaurant is also open to customers who are not staying with us and offers a wide range of Mediterranean and international specialties.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  263 reviews

TripAdvisor Rating  3.6/5  1,526 reviews

Customer review rating 2.5/5

Mohamed G. Couples - Confirmed reviews ALL

Pasqua made a good job by the upgrade and giving us the room as early as possible. But the hotel location was not good n takes a lot of time to reach the center. Partly is my mistake to book it. Rooms are not isolated from noise well and we could hear the next door room people talking. Also I couldn't enjoy the welcome drink when I was checking out even when I asked for a can or coke I didn't get that as I didn't have the time to enjoy it during my stay!!

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, the General Manager

Customer review rating 4.0/5

Jeffery A. Business - Confirmed reviews ALL

No issues. Enjoyed

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, the General Manager

Customer review rating 1.0/5

Harrison I. Couples - Confirmed reviews ALL

Customer service was not good. The rooms were not built properly nor was the cleaning done. For the price you pay it is not good enough

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, the General Manager

Customer review rating 5.0/5

Michael P. Business - Confirmed reviews ALL

Easy free parking, friendly motivated staff, nice quiet rooms, great place to stay

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, the General Manager

Customer review rating 4.0/5

Suman S. Business - Confirmed reviews ALL

Comfortable room and usual features for this chain of hotels but accor membership profile somehow not transfered to the hotel even when the booking was made through the Accor app. So no welcome amenities were available for platinum accor member.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, the General Manager

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Other web-users rate our hotel

  • 160 reviews 6.7/10 Location
  • 241 reviews 6.7/10 Room
  • 262 reviews 8.3/10 Service
  • 10 reviews 6.2/10 WiFi
  • 133 reviews 7.8/10 Breakfast
  • 105 reviews 6.4/10 Cleanliness
  • 95 reviews 6.6/10 Food
  • 72 reviews 7.4/10 Value

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