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Mercure Rome West 4 stars

Customer review rating 4.3/5 1,995 reviews

ALLSAFE approved hotel

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Mercure Rome West
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+ 20 Services

Hotel extras

  • Aloe SPA CLOSED because of government provisions.

  • Free indoor garage

  • Possibility to rent a car for a fee

  • Shuttle bus from/to Fiumicino Airport and the metro station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Rome West

Viale Eroi di Cefalonia 301
00128 rome
italy

Tel: +390650834111

Fax: (+39)06/50834730

Check-in from 14h00

Check out up to 12h00

  • BUS :  705 CEFALONIA GIORDA

  • METRO :  B EUR FERMI

  • By plane

    ROMA FIUMICINO At 22.5km / 13.98 miles - Shuttle free

  • By train

    STAZIONE TERMINI At 18km / 11.18 miles

GPS :41.785923, 12.434851

Hotel services

DE GUSTIBUS

The elegant and welcoming restaurant is also open to customers who are not staying with us and offers a wide range of Mediterranean and international specialties.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Snack and beverage machine
    • Snack and beverage machine Additional charge
  • Breakfast
    • Express Additional charge
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 15 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 215 rooms
    • 12 rooms for people with reduced mobility
    • No family room
    • 26 connecting rooms
    • No non-smoking room
    • 3 floors
  • Languages spoken at the hotel
    • Spanish
    • English
    • French
    • German
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
  • Reduced mobility Facilities
  • Desk equipment available
    • Plugs and converters available on desks
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • FCO
    • ROMA FIUMICINO
  • MERCURE ROMA WEST
    • On site
    • 90 parking spaces
    • Private
Well-being
  • ALOE
    • Covered
    • On site
  • ALOE
    • On site

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 396

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 196 people

Find out more

Our guest reviews for
Mercure Rome West

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,995 reviews

TripAdvisor Rating 3.5/5

1,459 reviews

Satisfactory stay

Customer review rating 3.5/5

Mario Couples - 15/10/2021 Confirmed reviews ALL

It has been satisfactory

Dear Mario M., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Very good stay.

Customer review rating 4.5/5

Anonymous Families - 08/10/2021 Confirmed reviews ALL

Being in your hotel is like feeling at home.

Dear DIMITRI M., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. Your satisfaction is very impotant for us. Thank you again for sharing your experience, and the hospitality of our staff and our hotel are your house. Sincerely, General Manager Domenico Visicchio

Decent overnight near Rome

Customer review rating 4.0/5

Ian Couples - 01/10/2021 Confirmed reviews ALL

a couple of nights on arrival in Italy. Location suited our purpose.

Dear Ian M., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Good hotel.

Customer review rating 4.5/5

Hannah Couples - 22/09/2021 Confirmed reviews ALL

We stayed twice in the hotel on both ends of our trip. First one night and at the end three nights. The first night we didn't get an upgrade, but we got a very nice and spacious room. The second stay we got an upgrade to a privilege room. The website says in a privilege room you'll find a coffee-machine, a robe, slippers and free soft-drinks in the fridge. The only thing we found was the coffee-machine. While we found the first night in the not upgraded room a robe and slippers. A bit funny we thought. The other lacking thing was that we stayed three days and never got new plastic or hardboard glasses. All those days we had to use the old ones, which wasn't pleasant. Beside those things we loved the hotel: nice rooms, friendly personnel, free parking, good restaurant, affordable.

Dear HANNAH T., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback and I'm sorry for the problem about the set-up in the room, I hope you can accept my apologies, I assure all my effort to train again all the operators. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Good stay

Customer review rating 4.0/5

Sharon M. Families - 30/08/2021 Confirmed reviews ALL

Room was always clean, staff were professional and warm, helpful. Food was really good (though service could be a little slow) A good, positive and enjoyable experience. Recommend.

Dear Sharon M., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Aging hotel

Customer review rating 2.5/5

Anonymous Couples - 26/08/2021 Confirmed reviews ALL

The hotel is in desperate need of renovation. The room looked tired and the carpet was stained and dirty. We had trouble opening our door and we had to go back to have our key reissued. The staff was nice but overall it was not a satisfactory experience.

Dear Lara V., Thank you for taking the time to tell us about your experience at the Mercure Roma West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Domenico Visicchio

Accommodating

Customer review rating 4.0/5

Cynthia J. Families - 12/08/2021 Confirmed reviews ALL

The hotel was booked for one night for a transit. No where during the booking process did it say I had to reserve a shuttle ahead of time although I did put that one was required around 7pm to the hotel in the comments. Upon arriving to Funicello airport I called the hotel only to find out that there was no pick up booked and no driver available that evening. I was also informed that a taxi to the hotel was going to cost 50 euro!!! I was travelling alone with my young son and did not expect this added expense. I was clearly a little distraught. Alessandra working at the front desk went out of her way to help me. She managed to arrange a pick up for us. I was beyond grateful for her graciousness. It made me sigh a huge relief. It was certainly appreciated and her “going above and beyond” should not be over looked.

Dear Cynthia J., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

One of my favorite hotel in Rome

Customer review rating 4.5/5

Philippe Business - 05/08/2021 Confirmed reviews ALL

This hotel fulfils most of my expectations since several years now, with a special attention to the reception personnel, always attentive to my requirements. They are friendly and professional, which helps to feel at home. Cleaning staff is also excellent. My only insatisfaction goes to the breakfast, as there is no availability anymore of "real" bread but only tasteless milky buns and toasts. This was before the best aspect of the breakfast with a choice of good bread and specially crusty baguettes. A decision difficult to understand and for sure not to be charged on the account of the Covid.

Dear Philippe D., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff in this special period, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Good stay

Customer review rating 4.0/5

Leonid R. Friends - 27/07/2021 Confirmed reviews ALL

Rooms is Ok, but the breakfast was poor.

Dear Leonid R., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive feedback, from our guersts. I will share your comments with our team. Thans also for the suggestion. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Inadequate air conditioning and soundproofing.

Customer review rating 3.0/5

M. B. Business - 05/07/2021 Confirmed reviews ALL

From the room, with closed windows, you could hear cars passing by on the nearby road. The air conditioning system is an old concept and comfort has been negatively affected.

Gentile Ospite, Desidero ringraziarla per il tempo dedicato a scriverci in seguito al suo soggiorno presso il Mercure Roma West. Sono spiacente che il servizio e la prestazione non siano stati all’altezza delle sue aspettative e la prego di accettare le nostre più sincere scuse. Le assicuro che farò verificare eventuali problematiche a riguardo l'AC che seppur non di nuovissima generazione risulta perfettamente funzionante, ma sono rammaricato se ha riscontrato dei problemi che sicuramente saremmo riusciti a risolvere tempestivamente. Comunque Le rinnovo le mie scuse e sarà nostro premura intervenire sui punti che ci ha segnalato. Nell’attesa di accoglierla nuovamente se ci vorrà concedere un'altra opportunità, Le porgo i miei più distinti saluti. General Manager Domenico Visicchio

Wonderful place for tennis players

TripAdvisor rating 5.0/5

MICHELA R Business - 09/01/2021 TripAdvisor review

Friendly and professional staff. Healty breakfast with fresh fruits and food for athletes. Delicious and healthy dinner , good wine also if you desire. We'll be there for the next tennis tournament. Pets are welcome also.

Dear Guest, thank you very much for your beautiful appreciation about our services, thank you also for to have appreciate our hospitality, I hope to have you again our guest in the future.

Well located for tennis tournament

Customer review rating 4.5/5

M. R. Business - 08/01/2021 Confirmed reviews ALL

Friendly and professional staff. Healty breakfast for tennis players. Pets are very welcome .

Dear R. M., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback, for this is important share your comments with our team because this help us to improve our attention. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General manager Domenico Visicchio

Disappointing

Customer review rating 2.0/5

Steliana Friends - 15/08/2020 Confirmed reviews ALL

the hotel itself is very beautiful and well facilitated, the room clean , but the staff not so friendly , especially the bar staff which not only didn't seem to care and let me and my friend wait for about half an hour for some drinks but then he wasn't even informed about the bienvenue cards , over all not well trained for a mercure

Dear Steliana G., Thank you for taking the time to tell us about your experience at the Mercure Roma West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I assure all my effort to improve our attention and training for this waiter, because I assure you that all our staff is much friendly and pro-guest. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager Domenico Visicchio

clean, spacious room

Customer review rating 4.5/5

American Couples - 19/03/2020 Confirmed reviews ALL

We arrived during the coronavirus shut-down, so the hotel was extremely empty and everything was quiet. The room was spacious and clean. We were grateful for the kettle in the room so we could have tea with our sandwiches. The neighborhood around the hotel is residential, but there were food shops within easy walking distance. Everything else is far away, but we were only there to wait for a delayed flight so we didn't try. The free airport shuttle was a great benefit to us, although we did have to wait several hours from our arrival until he could pick us up. Check-in and check-out were both as smooth and friendly as could be.

Dear Lee S., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Good stay

Customer review rating 4.0/5

Aurelia Solo - 11/03/2020 Confirmed reviews ALL

Overall I was quite satisfied, especially with the large and varied breakfast buffet, but there is room for improvement: - One of the bedside tables in my room wasn't clean. - The hot dishes at the breakfast buffet were just about lukewarm. - There should be wet wipes or similar for the "make your own smoothie" station at the breakfast buffet since you always get sticky fingers from cutting and peeling the fruit. - There should be a bigger selection of tea/infusions at the breakfast buffet - there were just three or four kinds of black tea plus chamomile infusion. I was missing fruit infusions and some other herbal infusions. - The shuttle times both from the airport should be extended considerably.

Dear Brigitte S., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you very much for your suggestion. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager DomenicoVisicchio

Mercure Roma West

Customer review rating 4.5/5

Peter N. Business - 09/03/2020 Confirmed reviews ALL

Poor location compensated by the great shuttle service to/from both Fiumicino airport and EUR Fermi train station. Nice restaurant with tasty food and a great wine list. Internet easy and good speed, freindly and attentive staff.

Dear Peter N., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Mercure Roma West

TripAdvisor rating 4.0/5

PeNor Business - 09/03/2020 TripAdvisor review

Location compensated by the very convenient and efficient Shuttle Service. Restaurant and wine list very pleasing and the staff are very friendly and professional. Internet service easy to use and good speed.

Nice accommodations

Customer review rating 4.5/5

Maria Business - 19/02/2020 Confirmed reviews ALL

Perfect breakfast, rooms big and clean. Only the location is not so good,you need to take bus and metro for centre!!!

Dear Mohsen P., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General manager Domenico Visicchio

Good with some points

Customer review rating 4.5/5

Francis Business - 13/02/2020 Confirmed reviews ALL

Nice rooms and excellent breakfast. Few small points for improvement 1) The room windows don't isolate enough from street noise (to my taste) 2) The restaurant's staff should be a bit more welcoming. Smiling and greetings are always appreciated; 3) The gym room is too small with too few equipments and the opening hours are too limited .

Dear Mr. FRANCIS R., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I'm sorry for the points that are you remarked but thank you because your suggestions becausre are very important for us and help us to improve our attention. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General manager Domenico Visicchio

Good ztay

Customer review rating 4.5/5

Sharon M. Families - 28/01/2020 Confirmed reviews ALL

The staff was friendly and helpful. The room was clean and airy. Really enjoyed my stay.

Dear Sharon M., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

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