Mercure Rome West 4 stars

Customer review rating (ALL Rating) 4.4/5 273 reviews

Best price
guarantee
Mercure Rome West - Image 1
Mercure Rome West - Image 2
Mercure Rome West - Image 3
Mercure Rome West - Image 4
Viale Eroi di Cefalonia 301, 00128 ROME, Italy

Description

Hotel extras

  • Free WIFI and tea and coffee making facilities in all rooms.

  • Castel Romano outlets and amusement parks nearby.

  • Free indoor garage

  • Possibility to rent a car for a fee

  • Congress Centre with 15 rooms for up to 800 people.

Our accommodation(s)

Hotel location

Mercure Rome West

Viale Eroi di Cefalonia 301
00128 ROME
Italy

GPS:41.785923, 12.434851

Telephone
Fax +39 06 5083 4730

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Radici

The elegant and welcoming restaurant is also open to customers who are not staying with us and offers a wide range of Mediterranean and international specialties.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  273 reviews

Customer review rating 5.0/5

Giorgi S. Business - Confirmed reviews ALL

We entered room with dirty toilet and reception changed room immediately. Thanks

Customer review rating 3.5/5

Monica M. Business - Confirmed reviews ALL

Convenient location close to event. Rooms comfortable though a bit dated. Perfume/cleaning smell VERY strong in rooms and throughout hotel. Triggered allergies.

Dear Guest, Thank you for taking the time to share your feedback, that help us to improve in the points reported. We hope to welcome you back to our hotel very soon! Sincerely, the general manager.

Customer review rating 4.5/5

Jakarin H. Families - Confirmed reviews ALL

Good hotel, staffs are good, also has many car parking.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, the General Manager

Customer review rating 5.0/5

Giuseppe M. Business - Confirmed reviews ALL

Great property located not far from the centre yet not too much within. Easy to reach if you drive. The free parking garage and the good amount of parking spaces available outside should make for it. The property also features a shuttle bus to/from the airport in Fiumicino which makes it a good stopover.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, the General Manager

Customer review rating 0.5/5

Christopher B. Couples - Confirmed reviews ALL

As soon as we arrived, we were advised that it is unsafe to go out of the hotel. The lobby was full of children cycling on bicycles inside. We went to our rooms, and the hotel is in a serious state of needing refurbishment. The room furniture was in disrepair and the bed felt like a wooden plank. The people next door were singing loudly, and a lot of yelling in the corridors. We complained to reception, and asked for refund. Initially we were told we will be upgraded to a suite, and instead we were given a similar room a few doors down from the original. So we rejected and prepared to leave. We then were offered to be truly given a suite this time. But we had had enough and rejected. At least we got refunded then, before we left. This hotel should not be listed as a 4 star. Horrible experience. Would have ruined our stay in Rome.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Roma West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The General Manager

Other web-users rate our hotel

  • 154 reviews 7.1/10 Location
  • 231 reviews 6.3/10 Room
  • 259 reviews 8.4/10 Service
  • 9 reviews 8.3/10 WiFi
  • 116 reviews 8.4/10 Breakfast
  • 103 reviews 6.7/10 Cleanliness
  • 70 reviews 7.6/10 Value
  • 9 reviews 1.7/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Rome