Mercure Roma Centro Termini

Customer review rating (ALL Rating) 4.1/5 830 reviews

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Via Agostino Depretis 104, 00184 ROME, Italy

Description

Our accommodation(s)

Hotel location

Mercure Roma Centro Termini

Via Agostino Depretis 104
00184 ROME
Italy

GPS:41.90050757557466, 12.493241834793388

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Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

PIANO TERRA BAR AND RESTAURANT

Non contractual photo

The Piano Terra restaurant is the place where taste and quality meet our guests and customers of the Rione. Our kitchen with a careful selection of prime food is open for both lunch and dinner.

Our guest reviews

Our guest reviews

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ALL Rating  4.1/5  830 reviews

Excellent location, nice staff

Customer review rating 5.0/5

Mz Business - Confirmed reviews ALL

Very accommodating staff, had two brief stays and got a much better room for my second visit.

Overpriced

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

The hotel is definitely overpriced. The common space are small and poorly card for. The rooms are ok. The breakfast is ok, but nothing to be really remembered. The manager at the reception was not particularly corteous nor kind and I did not feel welcome. I had a very easy request for the manager at check out. He reassured me that he would do it and, as soon as I left, he did not do it.

Stay in Mercure Termini

Customer review rating 2.5/5

Wy L. Families - Confirmed reviews ALL

The location is decent enough, need some walking to get to attractions. The room is clean and comfortable. However missing slippers, gowns and tissue box (basic item) in the room. The hotel should provide at least 2 instead of 1 bottled water as the room reservation was for 2. The front desk lady was friendly and assisted with our airport transfer early the next day. Thank you !

No word can describe how bad it was.

Customer review rating 0.5/5

Tan Couples - Confirmed reviews ALL

As Diamond member, we hold your property to a high standard, particularly when celebrating a special occasion like our honeymoon. Unfortunately, our recent stay fell far short of expectations and was deeply disappointing. We were assigned a loft room on the second floor, which was neither mentioned in the booking details nor shown in any of the photos. The listing failed to clarify that the junior suite was a loft. We were completely unprepared to climb stairs within our room, especially after long days of walking and sightseeing in the beautiful city of Rome. This was an unacceptable inconvenience for a property of your caliber. To make matters worse, the room’s layout was poorly suited for comfort. There was no bathroom on the upper level, requiring us to navigate the stairs repeatedly, which became particularly inconvenient at night. Furthermore, there was no clothing rack or place to hang clothes in the living area, further detracting from the functionality of the space. Adding to our discomfort, the air conditioning was centralized and could not be adjusted. When the room became stuffy, we had no option but to open the windows. This exposed us to constant noise from the busy street below, including sirens, conversations, and yelling, given our location on the second floor. What made the experience even more frustrating was learning that our friends, who booked the same room type, were assigned a non-loft room on the seventh floor, complete with a bathtub. Despite our willingness to downgrade to a different room type, we were told no alternatives were available. However, when our friends experienced issues with water pressure, they were offered to move to another room. The inconsistency in how these situations were handled left us feeling undervalued as loyal guests. As Diamond member, we chose your property with the expectation of a seamless, enjoyable experience, especially for such an important occasion. The numerous inconveniences and lack of attention to detail in accommodating our needs were deeply disappointing and far below what we expect from a property of your standing. We kindly request appropriate compensation for this highly unsatisfactory stay. It is essential that these issues are addressed to ensure no other guests face such a disappointing experience in the future. Thank you for your attention to this matter.

Low quality and overpriced

Customer review rating 2.0/5

Ak Families - Confirmed reviews ALL

On arrival the hotel placed us in a very cold room without heating and with a strong sewage smell from the bathroom, which was felt in the room too. After two requests, only on the fourth day of the stay we were moved to a better room. In sum, what would you feel on your birthday to be in a cold and smelly room for which you paid about Euro 300 daily rate? On check out, the receptionist made us pay additional Euro 105 for the city tax. As we were in a hurry for the airport, I paid. Already at home I checked the hotel booking which said that all taxes had been included in the original amount, which was paid on arrival at the hotel. No additional services were used in the hotel and no additional payment should have been requested from me. A compensation for the low-quality hotel service when the basic conditions of the stay were not provided, was requested. Also, the return of the addditional payment was requested. Both have not been made yet.

Dear Andrii K., Thank you for taking the time to tell us about your experience at the Mercure Roma Centro Termini. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I also inform you that the amount paid on departure is the tourist tax which was not included in the prepaid rate but must be paid upon departure. Regarding the request for compensation for low quality hotel service, I invite you to check the personal email where we have written to you and reserved a special gift. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future Sincerely, Gabriel TANASE Room Division Manager

Other web-users rate our hotel

  • 382 reviews 9.4/10 Location
  • 487 reviews 6.1/10 Room
  • 460 reviews 7.6/10 Service
  • 183 reviews 7/10 Cleanliness
  • 176 reviews 6.4/10 Breakfast
  • 98 reviews 3.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.