Mercure Roma Centro Termini 4 stars

Customer review rating (ALL Rating) 4.1/5 658 reviews

Mercure Roma Centro Termini - Image 1
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Description

Hotel extras

  • In the heart of Rome, a stone's throw from Termini Station

  • Ideal base for exploring the city at your own pace

  • 39 rooms with an essential and comfortable design

  • In-house restaurant for a relaxing break

  • Contemporary style to experience Rome like a local

Our accommodation(s)

Hotel location

Mercure Roma Centro Termini

Via Agostino Depretis 104
00184 ROME
Italy

GPS:41.90050757557466, 12.493241834793388

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

PIANO TERRA BAR AND RESTAURANT

Non contractual photo

In the heart of Rome, our restaurant combines tradition and modernity with revisited typical dishes. Elegant atmosphere, buffet breakfast, gourmet lunches and dinners, as well as a refined cocktail bar. A unique experience for any moment of the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  658 reviews

Customer review rating 4.0/5

Sin Y. C. Couples - Confirmed reviews ALL

overall are good (location, service) but there is noise at night near corridors

Customer review rating 5.0/5

Yoann L. B. Families - Confirmed reviews ALL

We enjoyed a fantastic stay in a lovely and comfy room in this hotel staffed with kind, welcoming and customer-focused employees at all levels (reception, breakfast room, cleaning). Everyone is focused on making your stay perfect. The room was super clean, modern, perfectly maintained. The bed was very comfortable. We also enjoyed very much the tasty and varied breakfast in mornings. Eventually, the location makes it a perfect hotel, whether for tourism or business: close to Termini train station (but not too much to avoid nuisance), next to main roads to grab a taxi, and central enough to easily reach all the tourist attractions Rome has to offer!

Customer review rating 1.0/5

Gary M. Couples - Confirmed reviews ALL

Upon arrival at 3am in the morning we checked in tired and ready for bed. The room we were given was not as described and the bed was boxed into a section of the room. After speaking to reception and asking for another more open room we were told that nothing could be done until the morning. Returned to the reception in the morning and were informed our room was a free upgrade. After explaining that we would accept a smaller more open room the receptionist was rude. The hotel director was there and he showed me another room after a lot of huffing and puffing and was also impatient and rude. The room was probably the worst he could find so politely declined. The bed was uncomfortable and there was a constant noise all day and all night that sounded like pigeons. It was non stop and enough to put someone in a nut house! For 3 nights and a grand total of around 850 euros this hotel is not any better than a 3 star at best. That price did not even include breakfast. Spoiled our few days in Rome after looking forward to the time away. Definately will not be back! Location was perfect for exploring Rome which was the only positive we took from this experience.

Customer review rating 0.5/5

Peng L. Families - Confirmed reviews ALL

1. The mattress does not fit the bed frame at all, and the bed frame has sharp broken holes. I was woken up by cold at midnight and injured my foot by hitting the damaged bed frame. This is a serious safety hazard. 2. My room was a Superior Room, but it did not even have a basic desk, and I wasted a lot of time communicating with staff and finally finding solution by myself. 3. The electric kettle in the room is not compatible with the power sockets and cannot be used. 4. The quilt was extremely thin, so I froze and woke up at night. I requested a thicker quilt the next morning, but no one took any action for the whole day. 5. The room was very noisy at night, making it impossible to sleep well. 6. The refrigerator made extremely loud noise all night, which seriously affected my rest.

Customer review rating 4.5/5

David H. Families - Confirmed reviews ALL

Alles prima.

Other web-users rate our hotel

  • 326 reviews 9.5/10 Location
  • 370 reviews 6.7/10 Room
  • 397 reviews 8/10 Service
  • 13 reviews 0.6/10 WiFi
  • 157 reviews 8.7/10 Cleanliness
  • 141 reviews 6.1/10 Breakfast
  • 56 reviews 2.6/10 Value

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