Mercure Roma Centro Termini

The staff were most helpful and the breakfast was healthy and generous.

Staff very accommodating and helpful

Pleasant stay. Aircon can be improved as it took a while to become cool. Everybody was pretty helpful at the reception except for a surly waiter, perhaps he lacked te language (benefit of doubt).

Very pleasant stay from arrival to departure. Even a power failure one morning was resolved before we needed to get up. Only complaint was late check out request which could not be accommodated for more than an hour past normal check out. However I understand that benefit is subject to availability. Would definitely recommend this hotel for future stays.

Windows of the room were masking a view on a wall very close. You cannot be clostrophopic. Air conditioning was not working, always on, the room was freezing. Had to call many times the reception. Only one person during the night, sometimes falling asleep during working hours, on a couch, not even behind the reception. Meaning no security, anyone can get into the hotel. I am not used to this type of standard while visiting All or Mercure hotels.