Mercure Roma Centro Termini

The location is good and the staff friendly. However, there were serious problems with the cooling and heating system. 2 nights we froze to death and 2 nights we had extremely high temperatures in the rooms. My colleague and I both informed the reception repeatedly - they told us that they were looking into it, but this was a problem the entire hotel had.

Location is conveniently located near Roma Temini. Hotel is clean and well-equipped. Staff are also helpful.

The hotel is located in a cebtral commercial road with easy access to the metro, buses and taxis. The rooms are clean and comfortable, the staff very friendly and polite, while the breakfast is plentiful and of good quality. During our stay there was a serious problem regulating the room temperature and the hot water temperature. During my stay I experienced polar temperatures on 2 nights, heatwave temperature on 1 out of the 5 nights. The shower in the morning was at best luke warm. There was an attempt to regulate this all o the wednesday of my stay but unsuccessfully. It was useles to continue complaining, as the staff could do nothing.

Different room assigned as compared to what the website offered (pictures, room features etc). Raised a refund request with GM, awaiting response.

Our stay was excellent, all the staff was very nice and helpfull, the room was big and very confortable, and the hotel has a great location, next to several public transportation options. The breakfast was also good.