Mercure Roma Centro Termini 4 stars

Customer review rating (ALL Rating) 4.1/5 679 reviews

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Description

Hotel extras

  • In the heart of Rome, a stone's throw from Termini Station

  • Ideal base for exploring the city at your own pace

  • 39 rooms with an essential and comfortable design

  • In-house restaurant for a relaxing break

  • Contemporary style to experience Rome like a local

Our accommodation(s)

Hotel location

Mercure Roma Centro Termini

Via Agostino Depretis 104
00184 ROME
Italy

GPS:41.90050757557466, 12.493241834793388

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

PIANO TERRA BAR AND RESTAURANT

Non contractual photo

In the heart of Rome, our restaurant combines tradition and modernity with revisited typical dishes. Elegant atmosphere, buffet breakfast, gourmet lunches and dinners, as well as a refined cocktail bar. A unique experience for any moment of the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  679 reviews

Customer review rating 0.5/5

Benjamin S. Solo - Confirmed reviews ALL

Wifi dropped out every 20 minutes. 24/7 loud droning every night - have videos of it. No private entrance at night needing to ring the bell for someone to open the door. Was rarely cleaned properly. Terrible stay and regret my decision.

Customer review rating 5.0/5

Nutsa D. Friends - Confirmed reviews ALL

I stayed for 5 nights, and the room was spacious and comfortable. Housekeeping cleaned every day, which was a pleasant touch. The staff were friendly and always smiling. The location was especially convenient for me, as we were able to walk everywhere easily. Overall, it was a great experience.

Customer review rating 0.5/5

Anushka A. Couples - Confirmed reviews ALL

As I explained previously, my husband and I were placed in a room with a broken washroom door latch that could not close or lock, leaving us without even the most basic level of privacy. Despite reporting the issue multiple times, no proper solution was provided. Instead, the situation was handled with indifference, dismissiveness, and deeply inappropriate behavior from your staff. The comments made by the bellboy regarding why a married couple would “need privacy” were highly unprofessional and invasive. Equally disturbing was the conduct of the duty manager, who implied that because we were staying on a staff rate, we had no right to expect proper service or room standards. Being told that we were on the “cheapest rate” and questioned about what more we were “bargaining for” was humiliating and classless. I work for Accor myself and have always taken pride in the standards, professionalism, and guest care associated with the brand. This experience was completely contrary to those values. More disappointing still is the silence from your management team after such a serious complaint was raised. This was my honeymoon trip and Rome was meant to be the final and most memorable part of it. Instead, the experience at your hotel left me frustrated, disrespected, and extremely disappointed.

Customer review rating 5.0/5

Sharon G. Business - Confirmed reviews ALL

Great hospitality Good value Quiet 3 Neals offered at very fair prices

Customer review rating 4.5/5

Gareth E. Business - Confirmed reviews ALL

Comfortable, quiet room with plenty of space. Reasonable breakfast.

Other web-users rate our hotel

  • 333 reviews 9.5/10 Location
  • 369 reviews 6.7/10 Room
  • 394 reviews 8/10 Service
  • 14 reviews 0.5/10 WiFi
  • 152 reviews 8.9/10 Cleanliness
  • 140 reviews 5.8/10 Breakfast
  • 59 reviews 7.9/10 Vibe
  • 56 reviews 4.8/10 Value

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