Mercure Roma Centro Termini - NEW OPENING

Mercure Roma Centro Termini - NEW OPENING

Customer review rating (ALL Rating) 4.2/5 347 reviews

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Description

Hotel location

Mercure Roma Centro Termini - NEW OPENING

Via Agostino Depretis 104
00184 ROME
Italy

  • Cavour:  B Cavour

  • REPUBBLICA:  A Repubblica

  • By plane

    FIUMICINO At 30km / 18 miles

  • By train

    REPUBBLICA At 0km / 0 miles

  • By train

    TERMINI At 0km / 0 miles

GPS:41.90050757557466, 12.493241834793388

Hotel services

Check-in from - Check out up to

In summary
On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Near the property
  • Car park

PIANO TERRA BAR AND RESTAURANT Non contractual photo

The Piano Terra restaurant is the place where taste and quality meet our guests and customers of the Rione. Our kitchen with a careful selection of prime food is open for both lunch and dinner.

Our accommodation(s)

Our guest reviews

Our guest reviews for
Mercure Roma Centro Termini - NEW OPENING

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ALL Rating  4.2/5  347 reviews

Well located

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Pleasant

Good boutique hotel

Customer review rating 3.5/5

Campbell G. Business - Confirmed reviews ALL

Comfortable bed in a simple well appointed room. Good breakfast and service….and a convenient location between the railway station and the eternal city’s heart.

Well located close to railway terminal

Customer review rating 4.0/5

Tony Couples - Confirmed reviews ALL

The room was clean and it was a great size for a room in Italy staff were great a couple of points of constructive criticism though it should be mentioned that the balcony is a shared balcony as when we arrived a gentleman was standing outside in his underwear drying his pants he was unaware it was a shared balcony My other point is there needs to be better communication on meals availability and bar opening times this may be due to COVID-19 and no big problem

Horrible Treatment at Front Desk

Customer review rating 0.5/5

Andrea Couples - Confirmed reviews ALL

Rude Staff member even if we are loyal customers and gold members. Have tried to reach out to the general manager to understand better but received NO REPLY. Horrible treatment and disappointment for the Accor group who we use for all of our travels!

Excellent location

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

This is a well placed hotel, conveniently located walking distance to all the main destinations in Rome.

Good location

Customer review rating 3.0/5

Kaire K. Couples - Confirmed reviews ALL

It was okay. Unfortunately the booking for double room looked more like a twin where two beds were tossed together. One duve was very old, with staines, folded in two to look better. Even took a photo of this transparent bed. It was a little disappointing that by check in no one introduced the breakfast opportunities. I am not sure if our room included breakfast or not, was not able to see it from booking. Most probably we would have paid in addition for breakfast, but no one bothered to inform us. The bathroom looked a little old. We left the sign “do not disturb” at the door for saving the room attendants time. Someone still has entered our room when we were away. Despite that the room was not much cleaned, only trash can was emptied. What was the point to enter the room? Left a little the impression of lack of trust. The location of the hotel is very good, but it is not a 4-star hotel, 3 max, more of a 2-star

Bad customer experience in general.

Customer review rating 0.5/5

Laura D. Families - Confirmed reviews ALL

Great location. Walking distance to everything downtown. Breakfast food quality and service is not in keeping with a midscale hotel. Food & Beverage Staff have an attitude and are inattentive. I didn’t have a pleasant experience when checking out. Front Office Staff should be trained on how to handle payments chip and pin. I would not recommend the hotel to others.

Well located and

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

This is a great place to stay. Excellent customer service!

Best location

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Easy access to tourist attractions!

Modern, great location

Customer review rating 4.5/5

Jonathan Solo - Confirmed reviews ALL

The room was small but had a comfortable bed, the bathroom was well equipped with a great shower and there was even a little balcony (albeit no chair). The hotel was close to a Metro station and was an easy walk down to the Forum / Colosseum (as well as Termini station), and there were many good restaurants nearby. The staff were really helpful as well. My only criticism was that to get to reception you had to walk through the restaurant, but that was probably a consequence of adapting an older building. I would happily stay there again on my next visit to Rome.

Good Stay

Customer review rating 4.5/5

Cheolwon K. Families - Confirmed reviews ALL

Good location, Friendly staff and clean facilities. Hope to visit again!

Not at Mercure standards

Customer review rating 2.5/5

Kasia Couples - Confirmed reviews ALL

The main benefit of the hotel it's the location. Everything else was mostly mediocre or poor.

Good location, poor check-in staff

Customer review rating 1.5/5

Stefan Solo - Confirmed reviews ALL

Poor reception staff. Upon arriving, my Accor membership status was not acknowledged nor did I receive any of the benefits associated with my status. Reception staff wore casual clothing and asked obtrusive questions. The room is extremely small however conveniently located. The lady running the restaurant was extremely kind and professional and the breakfast was amazing.

Ideal location, great stay

Customer review rating 4.0/5

Julieq Couples - Confirmed reviews ALL

Friendly and helpful staff, good room with excellent bedding, good breakfast with a wide range of gluten free options, good continental breakfast except for the croissants and pains au chocolat which had been frozen. Ideal location, basically 20 mins on foot from most of the main sites. Termini is 10 mins away from which you can get an express train to and from the airport. Lots of good restaurants nearby , plus some good shops.

Not far from the train station

Customer review rating 1.0/5

Aviv B. Friends - Confirmed reviews ALL

We got in my opinion the worst room in the hotel. Room was small. The sower was right in the entrance. No natural light. And there was no place to move around the room. This room should not be used for your guests.

Good location

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

The overall stay was good just 2 comments about hotel, 1 they need to upgrade the breakfast as it is very basic. 2 I don’t understand why the room temperature control is only at the reception office?

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