Mercure Roma Centro Termini 4 stars

Customer review rating (ALL Rating) 4.1/5 583 reviews

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Via Agostino Depretis 104, 00184 ROME, Italy

Description

Our accommodation(s)

Hotel location

Mercure Roma Centro Termini

Via Agostino Depretis 104
00184 ROME
Italy

GPS:41.90050757557466, 12.493241834793388

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Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

PIANO TERRA BAR AND RESTAURANT

Non contractual photo

In the heart of Rome, our restaurant combines tradition and modernity with revisited typical dishes. Elegant atmosphere, buffet breakfast, gourmet lunches and dinners, as well as a refined cocktail bar. A unique experience for any moment of the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  583 reviews

Customer review rating 2.5/5

Baki H. Business - Confirmed reviews ALL

I usually go 2 tiles a year in Rome. Each time I book an Accord hotel. The Roma Centro Termini is the inly hotel in Rome but also in the world that never paid attention to my gold status as a All Accor member. Never an upgrade, never a late check out, etc.

Customer review rating 5.0/5

Dasdo A. S. Solo - Confirmed reviews ALL

Comfortable. Reletively Easy to go to places

Customer review rating 1.0/5

Thomas H. Couples - Confirmed reviews ALL

I was a disappointed as I had pre arranged flowers, cheese board ( only cheese as my now fiancée is a vegetarian ) and a bottle of spumante. I emailed prior and had this agreed. This was to be in our room on the Friday night when we got back as I was planning to ask her to marry me. ( which i did and she said yes luckily for me ) . When we got back the bottle pre agreed wasn't what we got. The cheese board was a plate of antipasti meat so couldn't be eaten. I reported this next day and wasn't offered a refund just a free drink which i didn't get. I was also asked if I wanted water i accepted and then was charged when leaving. I also booked through Avios to get points which i haven't received as the Accor due to the website moving me which meant i have lost a significant amount of points. When booking it only showed as 1 person but i had put 2 on the app ( again due tot he Accor website ). Whish also meant i was charged when leaving as apposed to from booking. Over all very disappointed. I use Mercure in the UK alot for business but will now reconsider due to the lack of customer service. Oh and when we left we were congratulated on our engagement by a lady, who then gave my fiancée a lecture on how marriage is her responsibility to keep on track and is extremely hard. i did not believe this was appropriate

Customer review rating 4.5/5

Peter G. Solo - Confirmed reviews ALL

I have stayed in hotels all over the world. The staff at the Mercure Roma Centro Termini are the friendliest and most helpful that I have ever encountered.

Customer review rating 5.0/5

Thipvimol N. R. Couples - Confirmed reviews ALL

I was upgraded room-type to camera room which is very spacious and comfortable.

Other web-users rate our hotel

  • 303 reviews 9.4/10 Location
  • 352 reviews 6.5/10 Room
  • 374 reviews 7.8/10 Service
  • 14 reviews 1.6/10 WiFi
  • 136 reviews 8.9/10 Cleanliness
  • 129 reviews 6.2/10 Breakfast
  • 60 reviews 3.3/10 Value
  • 12 reviews 5/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.