Mercure Roma Centro Termini 4 stars

Customer review rating (ALL Rating) 4.1/5 591 reviews

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Via Agostino Depretis 104, 00184 ROME, Italy

Description

Our accommodation(s)

Hotel location

Mercure Roma Centro Termini

Via Agostino Depretis 104
00184 ROME
Italy

GPS:41.90050757557466, 12.493241834793388

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Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

PIANO TERRA BAR AND RESTAURANT

Non contractual photo

In the heart of Rome, our restaurant combines tradition and modernity with revisited typical dishes. Elegant atmosphere, buffet breakfast, gourmet lunches and dinners, as well as a refined cocktail bar. A unique experience for any moment of the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  591 reviews

Customer review rating 5.0/5

Lakith L. Couples - Confirmed reviews ALL

Great hotel, very comfortable in a convenient location. Friendly staff.

Customer review rating 0.5/5

Joseph A. Business - Confirmed reviews ALL

Was very disappointed with the room given, especially since it was a long stay I had to bear with it as the hotel claim they were “Fully Booked”. The room was totally not like the pictures when I chose to book, front desk reasoning was that since I was a single traveller so they assign me that room. Every time I shower I had to shower in the cold due to the shower being out of bathroom which had the heater. Room air conditioning system doesn’t work as adjusted, it gets so hot that have to open the window but then middle of the night it gets too cold. How hard is it to have a stable 21-23 degree Celsius. Lastly the front desk even was quite cranky when I called to inform that they didn’t clear the room service plate during housekeeping. For a 4 star hotel honestly this hotel feels more like a budget Inn, especially since after 7/8pm there is no housekeeping staff for them to even send room amenities or clear rooms as only the front desk staff whom is alone is the only one that is managing everything. Felt overpriced paying for this experience which feels more like an Ibis hotel experience. Only good thing about this hotel which is the location that is central to key attractions and the train station.

Customer review rating 5.0/5

Jill W. Solo - Confirmed reviews ALL

Efficient and helpful staff. Very friendly.

Customer review rating 0.5/5

Manuelle R. Business - Confirmed reviews ALL

Reception booked a taxi to go to the airport and confirmed the flat rate of €55 would apply. The taxi charged €60 and refused to provide a receipt. I contacted the hotel again as I need the receipt and they have not supported with the taxi company.

Dear Mr. Manuelle R., Thank you for sharing your feedback about your recent stay. We apologize for the inconvenience you experienced with the taxi service arranged through our front desk. We strive to provide accurate information, but in this case, there appears to have been a discrepancy. I understand your concerns regarding the receipt, which should be requested at the end of your trip as your right, and I will ensure your comments are shared with the team for further evaluation. I would also like to inform you that the taxi company we work with is one of the best-known in Rome, and we've been working with them for a long time. Honestly, this is the first time we've received a negative review as a hotel. Thank you for your understanding. Best regards, Mercure Roma Centro Termini

Customer review rating 1.5/5

Ghislain D. Couples - Confirmed reviews ALL

My wife and I enjoyed the hotel’s location and overall atmosphere, but unfortunately our stay was heavily impacted by a serious issue with the heating/climate control in room 205. The room — especially the upper level where the bed is — was extremely hot, making it very difficult to fall asleep. Even with the downstairs window fully open, the temperature never cooled down upstairs. I had trouble falling asleep each night and woke up several times because of the excessive heat. I reported the issue after the first night, but the fix only improved the downstairs area and had no impact upstairs. Even there, the system repeatedly switched on and off and eventually stopped again during the night. As the main purpose of a hotel stay is to be able to sleep comfortably, this was very disappointing and overshadowed what could have been a pleasant stay. It was also the first time as an ALL Gold member that I was not offered a late check-out, which added to the overall frustration. I sincerely hope the hotel will review these issues, as the potential is clearly there — but the sleeping comfort urgently needs attention.

Other web-users rate our hotel

  • 306 reviews 9.5/10 Location
  • 356 reviews 6.6/10 Room
  • 378 reviews 8/10 Service
  • 14 reviews 1.6/10 WiFi
  • 141 reviews 8.8/10 Cleanliness
  • 133 reviews 6.4/10 Breakfast
  • 65 reviews 3.4/10 Value
  • 54 reviews 7.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.