Mercure Roma Centro Termini 4 stars

Customer review rating (ALL Rating) 4.1/5 590 reviews

Mercure Roma Centro Termini - Image 1
Mercure Roma Centro Termini - Image 2
Mercure Roma Centro Termini - Image 3
Mercure Roma Centro Termini - Image 4

Description

Hotel extras

  • In the heart of Rome, a stone's throw from Termini Station

  • Ideal base for exploring the city at your own pace

  • 39 rooms with an essential and comfortable design

  • In-house restaurant for a relaxing break

  • Contemporary style to experience Rome like a local

Our accommodation(s)

Hotel location

Mercure Roma Centro Termini

Via Agostino Depretis 104
00184 ROME
Italy

GPS:41.90050757557466, 12.493241834793388

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

PIANO TERRA BAR AND RESTAURANT

Non contractual photo

In the heart of Rome, our restaurant combines tradition and modernity with revisited typical dishes. Elegant atmosphere, buffet breakfast, gourmet lunches and dinners, as well as a refined cocktail bar. A unique experience for any moment of the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  590 reviews

Customer review rating 4.5/5

Tomasz K. Couples - Confirmed reviews ALL

That was very nice and friendly stay. Rooms are nice

Customer review rating 4.5/5

Pat O. Couples - Confirmed reviews ALL

Friendly helpful staff, clean comfortable room, great bathroom and shower.

Customer review rating 3.0/5

Cameron C. Friends - Confirmed reviews ALL

We had a three day stay at this hotel, it was pleasant and the staff were all friendly. We didn't have breakfast or meals in the hotel, always instead out in the city. Room and hotel were very clean, bathroom in our room needs maintenance. Shower door missing, water draining out through a crack then across and around the whole bathroom. Door lock has been painted over. Safe didn't work on arrival, and on the second morning there was no hot water... this was a bit of a shock. Location is good, walking distance from train station and from all attractions in the city.

Customer review rating 0.5/5

Eva L. Couples - Confirmed reviews ALL

Avoid if you value your health. Our stay in room 608 involved a serious bug infestation, resulting in over 60 bites (documented with photographic evidence). Staff admitted the problem by immediately moving us to another room and offering minimal compensation as an apology, but since our departure, management has ignored repeated requests for further action, since the compensation received was not enough to cover the sanitation expenses and the damaged luggage that had to be discarded to prevent bringing the infestation home. Additionally, Accor customer service has not provided a solution or compensation yet. As a loyal Accor guest, I was distressed to find myself without support when I found that the hotel is not affiliated with Accor’s central mediation service which leaves me unprotected. The hotel has ignored my formal emails for over three weeks now, which feels like an attempt to make me give up. The lack of response leaves me with no other choice than reporting the incident to local health authorities and the European Consumer Centre. Accor should not allow hotels to operate with such poor hygiene and accountability; this experience has cost them a loyal guest. I know the reply to this review will be the standard "nothing was found" or "we have strict protocols" response. But the staff’s immediate offer of compensation and the number of bites during our stay speak for themselves.

Customer review rating 4.0/5

Mohammed F. A. Families - Confirmed reviews ALL

Rooms were good & clean. Location of the hotel was also excellent

Other web-users rate our hotel

  • 305 reviews 9.5/10 Location
  • 345 reviews 6.7/10 Room
  • 379 reviews 7.7/10 Service
  • 14 reviews 1.7/10 WiFi
  • 142 reviews 8.5/10 Cleanliness
  • 125 reviews 6.2/10 Breakfast
  • 56 reviews 3/10 Value
  • 52 reviews 8/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Rome