Mercure Roma Centro Termini

Good location and friendly staff. Rooms have a strange layout and aren't very clean

Would never stay there anymore! Hotel is good, room with space, Breakfast ok, but the person who was described as the “manager” make our experience the worst is possible! Im a Silver member with Accor and try to stay with Accor every where i can. I paid EUR 268 per night for the room and room-was saying up to 3 people. At Check Inn the Manager with Sarcasm said i would need to pai additional EUR 50 per night to my wife stay with me. I didn't agree and he said “ Well just cancel the reservation” Hotel is place where people travel away from their own place and would like to treated well. In special on a Hotel for EUR 268 per night! Very disappointed with this Mercure location, would never stay again, and would never recommended to anyone was well…Hope place close in the future!

Staff are welcome & polite - Beds are comfortable - very well located walking distance from Termini station / Colosseo & Trevi Fountain (10 - 15 minutes). Hotel was also very quiet. Few issues during our stay : when we arrive, no info were given (breakfast prices if we wanted to take it and also as a Gold member, i would have wanted they informed they could not upgrade me as the hotel was full). In the room, the mini bar has been refurnished only the next day (and after we complain it was not very clean - dusty inside & probably not cleaned often) No info on prices for the mini bar (and they didn't have a spare list of prices at the reception) The standard room comes with no real light as the view is of a very small courtyard being renovated. No water bottles in the room & i regret that they changed towels everyday when it was not on the floor.

Good

A THIEF WORKS HERE WORST CHECK OUT EXPERIENCE EVER The front desk attendant who was working on the morning of Tuesday, March 7, 2023 had a horrible attitude and demeanour. He added an additional charge of 30 Euros because we were 2 persons in a room instead of 1. He would not let us leave without paying and we had a taxi to the airport already waiting for us outside, so we paid and left. Afterwards, I looked up the difference in price on the All Accor website and it’s a 7 Euro difference - not 30. Clearly he is pocketing the extra cash. The entire checkout process he was acting very accusatory and he wouldn’t look us in the eye. We could not read the invoice because it was in Italian, but when I looked up the translation for what was itemized for the 30 Euro charge it was not for an extra person but for a supplemental room! We did not have a supplemental room and this one front desk attendant is acting in bad faith and stealing from guests. If you look at other Tripadvisor reviews or reviews online you will see that this random 30 Euro charge is not a one time thing. The same man is charging people 30 Euros for other random reasons and going so far as to walk guests to the nearby ATM machine for the cash. I booked the room for 1 person and it was an honest mistake. His attitude, behaviour, and rude comments were unnecessary. He acted in a predatory fashion. And upon further investigation on my part he is clearly stealing because on the official Accor website for this hotel - the difference in price for 1 guest vs 2 guests is only 7 Euros and not the 30 Euros which he took from me. STAY AWAY. This place has a thief in its midst. (The front desk attendant who checked us in on the evening of March 6 took both of our passports so we were not hiding the fact that we were 2 people. He did not mention any charge and he was pleaaant and helpful. The thief is the morning front desk attendant who was working March 7. And as other reviews indicate online, this is a common occurrence.) A THIEF WORKS HERE. DO NOT BOOK. GO ANYWHERE ELSE BUT HERE!