Mercure Rome Colosseum Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 1,407 reviews

Mercure Rome Colosseum Centre - Image 1
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Description

Hotel extras

  • In the heart of Rome, a short walk from the Colosseum

  • 19 Superior rooms with Colosseum views

  • Panoramic terrace with outdoor pool and RoofBar (open May-September)

  • Free WIFI

  • Bollitore per tè e caffè in tutte le camere

Our accommodation(s)

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Room 1

Hotel location

Mercure Rome Colosseum Centre

Via Labicana 144
00184 ROME
Italy

GPS:41.890007, 12.49812

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,407 reviews

Customer review rating 4.5/5

Mara T. Families - Confirmed reviews ALL

Dear Guest, Thank you for your positive feedback regarding our location and your overall experience at our hotel. I appreciate your comments about the breakfast offerings and the coffee machine. Your insights are valuable to us as we continually strive to enhance our services and amenities. I will certainly share your thoughts with our culinary team for consideration in future improvements. Kind regards, Giuseppe Fioretti Room Division Manager Mercure Rome Centre Colosseum

Customer review rating 5.0/5

Joe K. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your wonderful feedback regarding your stay at Mercure Roma Centro Colosseo. We are delighted to hear that you found our location convenient and your accommodations comfortable. It is also gratifying to know that you enjoyed our breakfast offerings. We strive to provide our guests with an exceptional experience and look forward to welcoming you back on your next visit to Rome. Giuseppe Fioretti Room Division Manager Mercure Rome Centre Colosseum

Customer review rating 4.0/5

Erin W. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you appreciated our prime location and enjoyed our pool and rooftop bar. Our team strives to provide memorable experiences, and it is gratifying to know that we met your expectations in these areas. Best regards, Giuseppe Fioretti Room Division Manager Mercure Rome Centre Colosseum

Customer review rating 2.5/5

Chi S. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you enjoyed our location and that our rooftop pool was the highlight of your visit. We are, however, sorry to learn that your overall experience did not fully meet your expectations, particularly regarding the recognition of your ALL Platinum membership. Allow us to clarify our loyalty benefits. As an ALL Platinum member, complimentary room upgrades are always subject to availability at the time of arrival. During your stay, the hotel was operating at full occupancy and, unfortunately, we were unable to upgrade your Superior Room as no higher-category rooms were available. We understand this was disappointing, but we hope you appreciate that we always do our best to recognize our loyal members whenever operationally possible. Regarding the welcome drinks, the ALL programme provides the benefit to the member and one accompanying guest staying in the same room. As your reservation included three separate rooms, the welcome drinks were issued in accordance with the programme's terms and conditions. We understand that other hotels may occasionally extend this benefit as a goodwill gesture, but this remains at the discretion of each individual property and is not part of the standard ALL policy. Finally, we regret that you did not feel warmly welcomed by our reception team. Providing attentive and genuine hospitality is something we value greatly, and your comments have been shared internally to ensure we continue improving the experience we offer every guest. We sincerely appreciate your feedback and hope to have the opportunity to welcome you back to Mercure Rome Centre Colosseum in the future, allowing us to provide you with an experience that better reflects our commitment to hospitality. Kind regards, Giuseppe Fioretti Room Division Manager Mercure Rome Centre Colosseum

Customer review rating 5.0/5

Andrea A. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your kind words regarding your recent stay at Mercure Roma Centro Colosseo. We are delighted to hear that you appreciated our prime location and found our staff to be exceptional. It is always our goal to provide outstanding service, and your feedback reinforces our commitment. We look forward to welcoming you back in the future. Best regards, Giuseppe Fioretti Room Division Manager Mercure Rome Centre Colosseum

Other web-users rate our hotel

  • 1,041 reviews 9.4/10 Location
  • 1,191 reviews 6.4/10 Room
  • 1,126 reviews 9.2/10 Service
  • 6 reviews 9.3/10 WiFi
  • 589 reviews 3.7/10 Comfort
  • 513 reviews 7.3/10 Breakfast
  • 381 reviews 6.8/10 Cleanliness
  • 291 reviews 7.4/10 Pool

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