ibis Rome Fiera Hotel 3 stars

Staying there was fine. Your shuttle service from the airports lacks in timing. And the woman checking me in didn’t seem to know what she was doing.

The hotel is close to the airport with a shuttle bus provided to and from the hotel at 5Euro each way. The rooms are basic with no tea/coffee facility, refrigerator or glass for wine or water - a cardboard cup is provided. Breakfast is good and the restaurant provides a basic menu for dinner along with a pleasant bar. A shuttle is also available to go into central Rome a good half hour away outside rush hour.

very nice... Hotel & room is neat and clean

Though one may find the location of the hotel not very convinient as it's located near the city's border, but it's really comfortable, the team is great and very helpful and the price is mostly affordable. It wasn't the first time I stayed here, and I hope not the last. Note that the best way (if not by car) to come here is to the railway station Muratella and then 3 stops by bus number 128.

It was great. The room was spacious, the staff was extremely helpful. Mario, who was at the reception, was also extreamly knowledgeable. Understanding our interests, he recommended us number of places to visit. I usually stay at 4 and 5 star hotels and even there I haven't received such service. I hope you value people like him and recognise their exceptional work!

The hotel can improve a lot. When we arrived we were offered a shuttle from the hotel to one metro station which costs £5 each person. The recepcionist said it will arrive at 11:20 am. The truth is the driver arrives whenever he finishes picking up other guests + traffic. We can absolutely understand that these delays the service but no one warned us and we were expecting a punctual service. However, what really bothered us was the rude attitude of the woman at the front desk once we asked what happened with the shuttle since it was 11:40 am and it wasn't there. Even the Front Office Manager arrived, passed next to us, asked the recepcionist what the problem was, rolled her eyes as if it was ridiculous to ask for punctuality or as if they have had this problem before (not sure), entered her office and close the door without even looking at me. After this I asked the recepcionist if I could speak with the front office team leader or manager that arrived and the answer was: "you have to wait cause she just arrived, so she needs to sit in her office, print some documents, get ready to work and then she can talk to you". So, it was clear that the guest is the last in the list. I informed the situation to some staff members that night who listened but at the end said: please tell all this to the manager tomorrow cause we can't do anything about it. The next day the recepcionist tried to clarify the matter with me saying her rudeness was a misunderstanding. I am sure she was rude and her boss made her apologize. Anyway we got 1 shuttle as a courtesy but the next day it kept coming late. Rooms could have more light and breakfast could be so so much better. Also we were not really sure if the area were the hotel is located is really safe or not. If it is not, I think the hotel should make some suggestions to the guests in order to be safe. The only aspect I absolutely highlight from this hotel is Danielle who was the recepcionist the night we arrive and then he was working at the bar. He was very nice and makes the best cappuccinos. He treated us with the hospitality we expected from all the staff members but did not receive from anyone else.

Very kind personal. Clean and nice room. And good restaurant .

The rooms were very clean. It has fairly basic furniture, more like a dorm. Very adequate if you are looking at something inexpensive and clean. We would have liked a fridge, a table and a safe in the room. The breakfast buffet was fairly basic selection. Basically pre-packaged food. Food was a bit too open for us as there were flies in the food area and landed on the food. We would have liked more a better transfer schedule to Rome.

Poor service at check in and below average room. Air conditioner did not work very well. Odour in room. Breakfast was poor with discoloured deli meat.

Stayed here for a convention at a nearby hotel that was already fully booked. Good hotel for the cost, basic, but clean and comfortable. Staff were all exceptional, friendly, polite, and helpful. Breakfast was very limited, but adequate.

I enjoyed my stay at the hotel.

We have a nice stays in Ibis Rome Fierra, but we did not find minibar or coffee maker in our room. Rooms. Staffs were friendly and helpful .

It was pleasant and satisfactory. However breakfast buffet could be improved

Staff so rude! Here is one example. I asked for an iron, the hotel was full and they said they would find it in someone’s room and bring it to me. After 2 days I asked if they had found the iron yet and the reception staff man told me to go and buy one!! The first day I went out, it was 40 degrees, so hot. As there are no facilities in my room to keep drinks cold or boil water, I asked reception for a glass of cold water. They gave me half a glass and told me to buy it. Unbelievable, that my basic needs were frowned on. I felt very unwelcome here and will tell everyone not to stay here.

Staff members did their best to support the large number of clients , however appeared to be tired and under staff. The hotel was not ready to provide - catering for appropriate meals