ibis Styles Roma Eur Hotel 4 stars

Had mixture of overwhelmingly best & just one worst experience so far in Accor Hotels. All staff at Front-Desk, Cafeteria, & house-keeping were very cooperative. 1) Just the Front-Office Manager on 9.Oct'2019 Wed. a/n was shockingly rude, arrogant, & impolite. I gave a formal report on her behavior with specific details vide my mail dated 9.Oct. & clarification dated 11.Oct.

The staff are very helpful. The breakfast is good quality, however, what is labelled bacon is in fact pork frankfurter. This clearly is a mistake and needs to reviewed. The rooms are well designed but most of the electrical sockets are not compatible with the standard euro plugs. This needs to be looked at. The cleanliness of the bathrooms was very poor. The chrome around the toilet area looked very dirty. There is an old shower rail in the bath that needs to be removed because it gets in the way when standing under the new shower head.

Location was perfect

Rooms are big location is ok, but the best of the hotel is the bar tender, he goes the extra mile to please you, unfortunately I forgot he’s name, all I know is that he is the guy whit glades..... if you are reading this sir, I want to thank you for your attention, I hop to see you again on my next trip to Europe next year

The room was good, but with small issues, like the water from the shower that could not be easily redirected to the small hose. I announced that to the reception, and the button was fixed, still it had times when it didn't remain in the right position. The toilet cover was broken. No nightstands on both sides of the bed. The darkness curtain could not be drawn to the end of the wall, and the light come just in my eyes. But the surprising and bad experience was with the breakfast, that was very poor, no seasonal fruits, like the Italian Cantaloupe Melon, only some old apples and oranges. No variety of cheese, no Parmesan, no varieties of ham, a cheep type of salami, no warm croissants. The coffee, even it was written Lavazza on the coffee machines, was quite bad. And the place one could have breakfast was dirty, with packaging or napkins not taken from the floor. The tables from the outside terrace were full of dust.

Great hotel

A nice, clean, modern hotel in the outskirts of Rome. Air-conditioning could be better but not bad. Breakfast was the typical Ibis Styles breakfast which was good. Nothing bad but nothing spectacular. A pool would have kicked this up a notch but no pool. A good shopping mall is 5 minute drive away. We stayed here because we had to drive to the airport the following day. I wouldn't mind staying here again if just to catch an early flight.

I expected more from a 4 star hotel. Location was not really convenient as you have to walk to the nearest metro station for about 15 min. Breakfast was okay, but the choice was the same each morning, and staff had to be reminded to refill some items. Room is rather small, and those curtains make it look terrible, the color of the wood is really dark and it wasn’t pleasant on my eye, looks like a hotel from the 90’s.

nice and clean

Fine, clean, with the usual Accor welcome and service quality; Large variety for a delicious breakfast; located on a quiet and small hill, the overview is a fair one (appreciated at breakfast time). To be recommended

It was fine aside from being charged on my credit card twice and haven't been refunded. Please could you refund the double charge.

We reserved a room directly from your website, for our short trip to Rome. Unfortunately, our access to the flight was refused due to a Schengen Visa probleme. Thus we immediately called the Hotel trying to explain that for a case of `Force Majeure` we had to postpone our trip for three days and requested to transfer our reservations for the same period adding another night as well. I repeat the request was not a cancellation but a transition for good cause. They refused and then I send immediately a message to your reservation center which was never answered. Therefore I found that your Customer Relations is not working at all and you don`t appreciate your customers.

The restaurant inside the hotel serves terrible food. Service in reception was excellent as well as the room.

Bello

Staying fror business , the kindness of your staff has been highly appreciated as well their professionalism