ibis Styles Roma Eur 4 stars

Customer review rating (ALL Rating) 4.2/5 720 reviews

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Viale Egeo 133, Via Massimiliano Massimo 15, 00144 ROMA, Italy

Description

ALLSAFE approved hotel

Hotel extras

  • Room service

  • Children area

  • Large parking

  • Convention Center

  • A la carte restaurant

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

ibis Styles Roma Eur

Viale Egeo 133, Via Massimiliano Massimo 15
00144 ROMA
Italy

GPS:41.828612, 12.454115

Telephone
Fax +39 06 5422 9899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

IL RISTORANTE

The restaurant at the Hotel ibis Styles Roma Eur, offers its customers traditional Italian recipes and dishes and international cuisine to create a timeless menu in an elegant and modern setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  720 reviews

TripAdvisor Rating  4.0/5  1,304 reviews

Certificate of excellence 2022

Over all its a good hotel

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Good location, walking distance to metro line and restaurants/ bars. 20 min taxi drive from the airport. Room was clean and bed was comfortable. Front desk could be more friendly. Every time I had to ask for something it seemed like they we inconvenienced.

Dear Daniel , We very much appreciate your comments regarding your stay at the ibis Styles Roma Eur and we thank you for your observations We regret having missed the opportunity to impress you and that your experience with our reception staff was not the warm welcoming experience we aim to deliver. We sincerely invite you to came back soon to visit us, and I will personally do my best to make you feel at home best regards

Location OK for my visit

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Hotel is tired looking and needs to be invested in. Staff mostly friendly although didn't inform me at check in that TV in room wasn't working. Was told at check in no other rooms available but when I asked about TV was offered another room. I realise that English is not first language so possibly communication not fully understood but it would have been better customer service to offer another room from the start.

Dear Wendy Thank you for taking the time to tell us about your experience at Ibis Styles Roma Eur. we are sorry that your experience did not meet your expectations. We are very disappointed and we would like to reassure you that your experience is not indicative of our usual service standards. We appreciate your feedback and wish to guarantee you that we will look into this service as a matter of urgency. It's our hope that you will give us the opportunity to better serve you in the near future. Best regards

Sub Par accommodations!

Customer review rating 1.5/5

Barbara N. Families - Confirmed reviews ALL

First, let me say that the hotel is decorated very nicely. However there was no instructions as to how to work the AC or the TV. There was no full length mirror or any other mirror except in the bathroom. there was a decorative mirror on a art piece over the bed that required you to stand on the bed to use. We tried many times to adjust the AC with no luck. When we called the desk they said it was working and we could change rooms if we wanted. Due to the amount of luggage we chose not to. They then said they would turn the air on remotely. They did so and when we came back from dinner the room was freezing. We could not turn it off. We called the desk and they said they would do it remotely, which they did. We learned quickly that we had no control over our AC and that we had to call the front desk each time we wanted it on or off. They seemed annoyed by our requests. Insisting we could do it ourselves. We asked for someone to come and look at it in our room and show us how, but nobody came.

Dear Barbara N., Thank you for taking the time to tell us about your experience at the Ibis Styles Roma Eur. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Naturally we are very disappointed and we would like to reassure you that your experience is not indicative of our usual service standards. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope you will give us one more opportunity to regain your trust in our hotel. Best Regards

Very bad stay

Customer review rating 0.5/5

Anil K. A. Couples - Confirmed reviews ALL

I think you need to do up this hotel & give some hospitality classes to your staff. We checked in the hotel were allotted a room where flush did not work after 5 complaints you staff tried to repair the flush & at 11 O' Clock in midnight & asked to change room Which we did early morning. This room had very bad worn out mattress & the AC was not working. They switched the AC on from the check in reception only & Either it was too cold or OFF no control in room at all. Is this what you call Hotel. The key to room was operational one opening & had to be reloaded 18 times during stay. The electricity will go off in the room every one hour & the key had to be charged again. Total not worth staying a hotel.

Dear Anil A., Thank you for taking the time to tell us about your experience at the Ibis Styles Roma Eur. Please do accept our apologies for the service and product shortfalls which you experienced. Naturally we are very disappointed and we would like to reassure you that your experience is not indicative of our usual service standards. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope you will give us one more opportunity to regain your trust in our hotel. Best Regards

Good stay

Customer review rating 4.5/5

Haddi Couples - Confirmed reviews ALL

Last night before a very early flight out of Rome. Nice Rome suburb. 20 minutes taxi ride from the airport.

Dear Hafthor H., We very much appreciate your comments regarding your stay at the Ibis Styles Roma Eur. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 554 reviews 7.8/10 Location
  • 798 reviews 6.2/10 Room
  • 768 reviews 8.6/10 Service
  • 17 reviews 7.1/10 WiFi
  • 561 reviews 7.9/10 Breakfast
  • 355 reviews 6.7/10 Cleanliness
  • 193 reviews 6.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.