ibis Styles Roma Eur 4 stars

Customer review rating (ALL Rating) 4.3/5 312 reviews

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Viale Egeo 133, Via Massimiliano Massimo 15, 00144 ROME, Italy

Description

Hotel extras

  • Room service

  • Children area

  • Large parking

  • Convention Center

  • A la carte restaurant

Our accommodation(s)

Hotel location

ibis Styles Roma Eur

Viale Egeo 133, Via Massimiliano Massimo 15
00144 ROME
Italy

GPS:41.828612, 12.454115

Telephone
Fax +39 06 5422 9899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

IL RISTORANTE

The restaurant at the Hotel ibis Styles Roma Eur, offers its customers traditional Italian recipes and dishes and international cuisine to create a timeless menu in an elegant and modern setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  312 reviews

Customer review rating 0.5/5

Patrizio M. Couples - Confirmed reviews ALL

My wife and I stayed at ibis Styles Roma Eur for one night, arriving on 9 May and checking out on 10 May 2026. We have deliberately taken some time before writing this review. We wanted to ensure that our comments were not influenced by the disappointment and shock we felt at the time of our stay. Nearly a month has now passed, yet our feelings about this experience remain exactly the same. That alone should indicate how negatively this stay affected us. As I explained to the concierge upon check-out, we were genuinely shocked by the condition of the room assigned to us. Let me be clear: our complaint is not about the size of the room. We knew we had booked a compact room and fully accepted that. Our complaint concerns the cleanliness, maintenance, and overall condition of the accommodation. The room was dirty. In fact, the very moment we entered the room, we were immediately struck by an unpleasant smell. There was a distinct musty, mold-like odour that was impossible to ignore. Unfortunately, after inspecting the bathroom and shower area, it became clear where at least part of that smell was coming from. There was visible mold inside the shower enclosure and bathroom area. Mold does not appear overnight. Its presence demonstrates a lack of attention during routine cleaning and maintenance and raises serious concerns regarding the hygiene standards being applied. The carpet was heavily stained, visibly dirty, and appeared to have exceeded its useful life long ago. It was clearly overdue for replacement. The curtains were dusty and gave the impression that they had not been properly cleaned for a very long time. Combined with the condition of the carpet and bathroom, this contributed to an overall feeling of neglect and poor hygiene throughout the room. There was also a visible impact mark on the partition between the bedroom and the bathroom, appearing very much like the result of a punch or a strong blow. Such damage should not be present in a room offered to paying guests. We documented all of these issues with photographs. What concerns us most is not only the condition of the room itself, but the apparent failure of the hotel's cleaning and inspection procedures. We genuinely found ourselves asking two questions: who cleaned this room, and more importantly, who inspected it afterwards and decided it was suitable to be occupied by paying guests? Any reasonable inspection should have identified the mold, the stains, the dust, the damage, and the unpleasant smell immediately. The fact that the room was released in these conditions suggests a serious breakdown in quality control. To be fair, the concierge and hotel staff were courteous, professional, and genuinely tried to assist us. We were offered a room change, which we appreciate. However, we were travelling with a considerable amount of luggage and were preparing for an international flight the following day. Moving rooms would have been highly inconvenient and would not have addressed the underlying issue, which is the condition of the rooms themselves. Our criticism is therefore not directed at the staff, but at the standards being applied to the property. Rome is the capital of Italy. ibis is an internationally recognised brand and part of the Accor group. Guests should not be accommodated in rooms that present this level of deterioration, lack of cleanliness, and lack of maintenance. As someone who travels extensively around the world and regularly stays in Accor properties, this experience has genuinely made me question whether I should continue choosing Accor hotels in the future. That is not something I say lightly. I sincerely hope that Ms. Monica Redi, General Manager, will take this feedback seriously and escalate it to the appropriate levels within the organisation. The issues we encountered go beyond a single room; they point to deficiencies in housekeeping standards, room maintenance, and inspection procedures that require immediate attention. You requested our feedback, and we are providing it honestly, factually, and constructively. We have also provided the photographs taken during our stay, which clearly document the conditions described above. Based on this experience, we will not return to ibis Styles Roma Eur, nor would we feel comfortable recommending this property to others. Rating: 1/10

Customer review rating 1.0/5

Hui K. Families - Confirmed reviews ALL

Drainage was very bad at shower and sink . Basically stepping on dirty water while shower but it was too late when we check in so we don’t want to complain .

Dear K., Thank you for your feedback. We sincerely apologize for the inconvenience caused by the slow drainage in both the shower and the sink. We understand how unpleasant it must have been and regret that this affected your stay. We wish we had been informed during your visit, as our maintenance team could have intervened immediately to resolve the issue. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a much better experience. Kind regards, The Staff

Customer review rating 5.0/5

Mohammad C. Couples - Confirmed reviews ALL

Great

Customer review rating 4.5/5

Tracey L. Couples - Confirmed reviews ALL

Extremely comfortable spacious rooms

Dear L., Thank you for taking the time to share your feedback. According to Ibis Styles brand, coffee or tea facilities are not present in the rooms, but in the Lobby we have a corner, a coffee station, where you can serve yourself with hot coffee and tea. We hope to welcome you back to our hotel in the next future! Sincerely, The Staff

Customer review rating 3.5/5

Kristina C. Friends - Confirmed reviews ALL

Well positioned within the EUR urban area. The building looks good, the common areas on the ground floor are tidy, the hallways on the upper floors are worn out. The room was spacious and the bed very comfortable, while the decor is outdated. Very good breakfast. Some of the staff were really helpful and kind, but some were slow to respond and did not speak English or Italian well.

Dear Kristina, Thank you for taking the time to share your feedback! While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We hope you give us the chance to better serve you during your future stay in our hotel. Sincerely, The Staff

Other web-users rate our hotel

  • 336 reviews 8.2/10 Location
  • 515 reviews 5.6/10 Room
  • 481 reviews 8.5/10 Service
  • 10 reviews 7.1/10 WiFi
  • 334 reviews 7.8/10 Breakfast
  • 241 reviews 4.9/10 Cleanliness
  • 128 reviews 4.8/10 Vibe
  • 16 reviews 8/10 Wellness Area

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