Mercure Kuala Lumpur Shaw Parade 4 stars

Customer review rating (ALL Rating) 4.5/5 1,542 reviews

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Mercure Kuala Lumpur Shaw Parade - Image 1
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Mercure Kuala Lumpur Shaw Parade - Image 3
Mercure Kuala Lumpur Shaw Parade - Image 4
152, Changkat Thambi Dollah, 55100 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • First Mercure brand in Kuala Lumpur

  • Within 15-min walking distance to Bukit Bintang, 5-min drive to the newly developed BBCC & TRX

  • Room accommodation from level 9 - free from street noise, view of city skyline

  • Great facilities : Featuring an outdoor swimming pool, a fitness center as well as a terrace

  • All 4 meeting rooms feature natural daylight.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room, 2 Single Beds

Photo out of - Classic Room, 2 Single Beds

Discover comfort in our Classic Room, a blend of modern luxury and heritage. Explore the local culture with 'Discover Local by Mercure' Local Bites. Enjoy the Mercure Great Bed, in-room water filter, coffee/tea amenities amid the city backdrop.

  • Views:

    City View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bidet
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 25 m² / 269 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View
See availabilities

Unwind in our Classic Superior Room with a Great Bed by Mercure, 'Discover Local by Mercure' Local Bites, local soft drink minibar, premium bathroom amenities, in-room water filter, coffee and tea amenities and vibrant city night views.

  • Views:

    City View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bidet
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Unwind in our Classic Superior Room with a Great Bed by Mercure, 'Discover Local by Mercure' Local Bites, local soft drink minibar, premium bathroom amenities, in-room water filter, coffee and tea amenities and vibrant city night views.

  • Views:

    City View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bidet
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Indulge in our Privilege Room with a Great Bed by Mercure. Enjoy capsule coffee machine, minibar with local soft drinks and a 'Discover Local by Mercure' welcome gift. Room with premium WIFI, Bluetooth speaker, high floor with vibrant city view.

  • Views:

    City View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bidet
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Privilege Luxe Room offers Mercure's Great Bed, buffet breakfast, coffee machine, soft drink minibar, local snacks, 'Discover Local by Mercure' welcome gift, daily 4-pc laundry, 20% off food and drink, WIFI, Bluetooth speaker, 55″ TV, vibrant city view.

  • Views:

    City View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bidet
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Our cosy suite offers Mercure's Great Bed, buffet breakfast, soft drink minibar, 'Discover Local by Mercure' welcome gift, local snacks, Italian mocktail tasting, premium WIFI, Bluetooth speaker, 55″ TV, daily 4-pc laundry and 20% off food and drink.

  • Views:

    City View

Max. number of persons
3
Area
From 53 m² / 570 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Illy coffee machine
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bidet
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Kuala Lumpur Shaw Parade

152, Changkat Thambi Dollah
55100 KUALA LUMPUR
Malaysia

GPS:3.139884, 101.712267

Telephone
Fax +60 3-9224 3039

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 213 rooms
  • 2 rooms for people with reduced mobility
  • 14 connecting rooms
  • 213 non-smoking rooms
  • 11 floors

Languages spoken at the hotel

  • English
  • Indonesian
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Pets

Pets not allowed

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

5 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Well-being

Rooftop Pool

  • Outside
  • On site

Gym

  • On site

Sports and leisure

Gym

  • On site
  • On site
  • Indoor parking
  • Private

  • Parking pricing: 2.13 € 10 MYR Per day

Vehicles

  • Motorcycle places

Security

  • Parking with security service
  • Extinguisher
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

Chorak

Photo out of - Chorak

Our All Day Dining Restaurant serves a combination of Asian and international cuisine.

Cooking style
Cafe
Capacity
124
Accessibility
Accessible service
152, Changkat Thambi Dollah, 55100 Kuala Lumpur, Malaysia
Telephone +60 3-9224 3030
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Takeaway Meals

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

Our All Day Dining Restaurant serves a combination of Asian and international cuisine.

Unwind high above the city at our rooftop pool bar, where refreshing beers and crafted cocktails meet stunning views of TRX Tower and the KL skyline.

Located on level 20, the gym is exclusively available only for in house guests.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,542 reviews

Customer review rating 3.0/5

Wey M. C. Couples - Confirmed reviews ALL

Dear Mr. C., Thank you for your feedback. We’re glad to know you had an overall good stay. We sincerely apologize for the discomfort in the lifts and for the response you received from our team. Your feedback is important, and we will review this with the relevant team to improve both the lift ventilation and our guest service. We appreciate your feedback and hope to welcome you back for a better experience. Sincerely, Dayang Haslinda Operations Manager

Customer review rating 4.5/5

Oscar L. Z. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Tara C. Solo - Confirmed reviews ALL

Customer review rating 5.0/5

Alaa E. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Feng L. Solo - Confirmed reviews ALL

Dear Mr. C., Thank you for your feedback. We’re glad to know you had an overall good stay. We sincerely apologize for the discomfort in the lifts and for the response you received from our team. Your feedback is important, and we will review this with the relevant team to improve both the lift ventilation and our guest service. We appreciate your feedback and hope to welcome you back for a better experience. Sincerely, Dayang Haslinda Operations Manager

Customer review rating 4.5/5

Oscar L. Z. Families - Confirmed reviews ALL

Nice hotel, above Mercure standards.

Customer review rating 5.0/5

Tara C. Solo - Confirmed reviews ALL

I stayed overnight & the whole experience was amazing.

Customer review rating 5.0/5

Alaa E. Business - Confirmed reviews ALL

It was very good

Customer review rating 5.0/5

Feng L. Solo - Confirmed reviews ALL

I had to change the number of stay at the hotel due to itinerary change. And the hotel allow me to cancel my next day booking without penalty. I really appreciate that.

Customer review rating 4.5/5

Ran-chi H. Business - Confirmed reviews ALL

Very cosy and compact

Customer review rating 5.0/5

Jerina H. Couples - Confirmed reviews ALL

It was hassle-free from check-in to departure. Every staff member I encountered was polite, professional and knowledgeable.

Customer review rating 4.5/5

Suwondo T. Friends - Confirmed reviews ALL

Maybe its almost 20X i had stayed these hotel & service quality , hospitality etc still the same & hope next visit , you keep your service maybe over than standart.

Customer review rating 5.0/5

Hong B. O. Business - Confirmed reviews ALL

staffs are 5 star! veey helpful and hospitable

Customer review rating 4.5/5

Jocelyn B. Couples - Confirmed reviews ALL

I would like to sincerely thank Mercure Kuala Lumpur Shaw Parade for giving us such a wonderful experience during our 5-day stay. From arrival to check-out, our overall experience was truly pleasant and memorable. Upon our arrival, everything went smoothly. The Front Office lady who assisted us was very accommodating and helpful. Unfortunately, I forgot her name, but I would like to give her a big thank you, especially because she even helped me look for the hotpot restaurant we were planning to visit. Before our arrival, I had emailed the hotel regarding a swan towel art setup because I wanted to surprise my girlfriend. I was expecting to see it when we arrived, but unfortunately, there was no setup in the room. The following day, I also approached one of the Front Office attendants and asked if it would be possible to arrange the towel art during room cleaning he said can, but when we returned to our room, there was still no setup. Luckily, we met one of your wonderful Room Attendants, Ferdouz (if I remember his name correctly). I personally asked him if he could make a towel art setup for us when he cleaned our room, and he was so accommodating and willing to help. He went out of his way to make the setup and helped me surprise my girlfriend, who is a huge fan of geese. 🦢❤️ I would especially like to recognize Ferdouz for his excellent service and attention to detail. He truly deserves recognition from management. Every time I saw him in the hallway, he was always smiling and approachable. He genuinely showed the spirit of a true Heartist someone who goes beyond simply doing their job and makes guests feel cared for. Small gestures like this may seem simple, but they can create memories that guests will remember for a long time. Thanks to him, I was able to make our stay even more special. Overall, we had a great experience at Mercure Kuala Lumpur Shaw Parade, and we truly appreciate the hospitality and service we received. We will definitely come back again, and I hope the management can recognize the wonderful effort of your team, especially Ferdouz. Thank you, Mercure KL Shaw Parade, for making our stay memorable! ❤️

Customer review rating 4.5/5

Muhammad F. B. H. Solo - Confirmed reviews ALL

Great experience and thank you to Syahrill & Ruzhaidi who is the duty manager who assist me during check in and checking out. Appreciate on the late check out it really helps!

Customer review rating 4.0/5

Kenny W. Families - Confirmed reviews ALL

Good experience staying in with peaceful environment. Great breakfast with neat sitting. Good location that can be walking distance on famous Bukit bintang streets. Overall best to stay.

Customer review rating 4.5/5

Maya T. Friends - Confirmed reviews ALL

Booked a staycation with my girlfriends here and first impressions of the location were skeptical but despite the seedy surrounding areas, it was convenient and we could easily access Lalaport to eat and shop. The staff there were friendly, helpful and attentive to our requests which made the experience a good one. Room was also comfortable and the facilities were so so but served it's purpose.

Customer review rating 4.5/5

Ching Y. H. Business - Confirmed reviews ALL

I had a wonderful stay, every single staff I came across was very friendly and helpful. The bed was comfortable and room was well lit naturally, and very thoughtful to have complimentary snacks and drinks.

Customer review rating 5.0/5

Allan W. Families - Confirmed reviews ALL

Extremely warm welcoming staff who wanted to make your stay as good as possible.

Customer review rating 4.5/5

Boon Y. T. Solo - Confirmed reviews ALL

Friendly staff. Good Location.

Customer review rating 4.5/5

Chee K. L. Solo - Confirmed reviews ALL

Located close to Lalaport and in Pudu which has excellent restaurants.

Customer review rating 5.0/5

Fadzilah H. Business - Confirmed reviews ALL

Everything is ok

Customer review rating 5.0/5

Siaw K. T. Business - Confirmed reviews ALL

Very good customer service & very helpful and fast action

Customer review rating 3.5/5

Asaiah O. Solo - Confirmed reviews ALL

A well-rounded and worthwhile hotel in general, however ruined by a single flaw during my stay. Great location, spacious rooms and warm hospitality. Addressing the issue first... Why do the room doors need to shut so loudly?! Left, right, across and above, you can hear it all day and night when guests are entering and leaving. On my second night of stay, I made a noise complaint to the front desk at 0300 early in the morning, then again at 0800, not realising it were the main doors to each room and bathroom's sliding doors. It then became evident the following morning (at breakfast peak hour) that it was indeed the issue. Voices can be heard from corridors and neighbouring rooms as well. I gave the same feedback to the team member manning the All Accor front desk upon check-out. The good. Everything else was great upon arrival. Porter was ready to assist with bags at entrance. Check-in with Tarmizi was quick and efficient. He detailed Accor membership information and benefits. Room had a functional layout, decent fit and furnishing. Bathroom simple, however on the smaller side and water pressure was a little weak. Bed was a comfortable, but a little too soft for my liking. Decently sized desk for some quick work. Lighting was perfect. The hotel's wellness facilities looked well maintained, pleasant and relaxing. Enjoyed a welcome drink from the rooftop bar's menu with very decent selection, unlike its counterpart of supposedly 5-star rating down the road. Breakfast buffet selection was a decent with egg station, self-serve noodle booth, coffee and tea making counters and international foods. Certain foods in the Bain Maries tasted a little cold and bland however. I had a request one morning at 0800 for some laundry to be completed by mid afternoon. By the time I had return from activities at mid afternoon, it was ready for pick-up/to be sent up. Superb! Housekeeper Rabouli is always warm and welcoming. He remembers requests and delivers. The entire team was always kind, polite and ready to assist throughout. Probably the highlight of my stay. I would return for short term stay if management resolves the soundproofing issue.

Dear Valued Guest, Thank you for your support as an ALL member and for taking the time to share such a detailed and balanced review of your stay with us. We truly appreciate both your kind recognition of our team and your candid feedback on the areas where we need to improve. We are particularly sorry about the noise disturbance you experienced during your stay. We fully understand how disruptive repeated door-closing sounds can be, especially during the early hours of the morning. We also appreciate that you took the time to report the issue to our Front Office team at 3:00 AM and again at 8:00 AM. Your feedback regarding the room and bathroom doors, as well as sound transmission from the corridors and neighbouring rooms, has been noted seriously and will be reviewed with our Engineering and Operations teams. We will explore practical measures to minimise the impact of door-closing noise and improve the overall acoustic comfort for our guests. We are pleased, however, that many other aspects of your stay were positive. Thank you for highlighting the warm assistance provided by our Porter team and the efficient check-in experience with Tarmizi. We will certainly share your compliments with him. We are especially grateful for your kind recognition of Rabouli from our Housekeeping team. It is wonderful to hear that his warmth, attentiveness and ability to remember and respond to your requests made such a positive impression. I will personally share your appreciation with Rabouli and the team. Recognition such as yours is a great encouragement to our Heartists. We are also pleased that you enjoyed our wellness facilities, rooftop bar, welcome drink selection and the convenience of our laundry service. Your comments regarding the breakfast buffet, water pressure and room comfort have also been noted and will be shared with the relevant departments for consideration. Most importantly, we appreciate your willingness to return should we be able to address the noise issue. Your feedback gives us a clear area to focus on, and we hope to have the opportunity to welcome you back and provide a quieter and more restful experience. Thank you once again for your valuable feedback and for recognising the efforts of our team. Warm regards, Cindy Yeoh General Manager Mercure Kuala Lumpur Shaw Parade

Other web-users rate our hotel

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  • 843 reviews 8.9/10 Cleanliness
  • 626 reviews 8.2/10 Comfort
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  • 487 reviews 7.8/10 Amenities

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