Mercure Barcelona Condor 4 stars

Customer review rating (ALL Rating) 4.3/5 957 reviews

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Mercure Barcelona Condor - Image 1
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Mercure Barcelona Condor - Image 4
Via Augusta 127, HB003342, 8006 BARCELONA, Spain

Description

Hotel extras

  • Diagonal & Gracia are 7 minutes by foot; Catalonia Square, a 12-minute ride

  • Pets welcome

  • Free gym with views of Tibidabo and attached spa for a fee

  • Family rooms for 4 people

  • Buffet breakfast with local produce and parking only 2 minutes away

Our accommodation(s)

Hotel location

Mercure Barcelona Condor

Via Augusta 127, HB003342
8006 BARCELONA
Spain

GPS:41.4, 2.145193

Telephone
Fax +34 932 02 27 13

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR

Our Bar, available 24 hours a day, 7 days a week, is ideal for recharging your batteries with your favorite drink or having an informal meeting with friends. You are invited to the cafe.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  957 reviews

TripAdvisor Rating  3.9/5  607 reviews

Customer review rating 4.0/5

Adia I. E. Families - Confirmed reviews ALL

Modern, fresh accomodations in a safe quiet area

Dear Adia I. E., Thank you for sharing your positive feedback regarding your stay. We are pleased to hear that you found our accommodations to be modern and comfortable, and that you appreciated the safety and tranquility of our location. Your satisfaction is important to us. Best regards, Mercure Barcelona Condor

Customer review rating 0.5/5

Stephane A. Business - Confirmed reviews ALL

One of the worst experiences at Accor! A room with no chair, no desk, no comfort, for the price of a luxury hotel! I requested a late check-out at 1 p.m., which I am normally entitled to with my Platinum status... The staff told me that it would be complicated, that I would have to make a request the next morning, and finally that I absolutely had to be gone by 1 p.m. This is unacceptable!

Dear A., We are sorry that your room and the handling of your late check-out did not meet your expectations or the standards you rightfully expect as a Platinum member. Your comments have been shared with hotel management and the relevant teams to review the situation and improve our service. Please feel free to contact us directly with your reservation details so we can provide a personalized response. We apologize for the inconvenience and thank you for bringing this to our attention. Kind regards, Fernanda C

Customer review rating 2.0/5

James M. Families - Confirmed reviews ALL

We arrived Friday night to be told that the family room that we had booked was unavailable no contact from the hotel earlier in the day in case we wanted to make other arrangements We where given 2 double rooms for a family of 4 so we did not get to spend the night as a family We had no option but to take the rooms or we would of had no room for the night It would of been nice for the hotel to maybe cover the tourist tax side of things to say sorry but this didn’t happen

Dear M., We would like to inform you that, unfortunately, due to an unexpected technical issue, we have not been able to provide the family room as originally reserved (double bed + sofa bed). We sincerely apologize for any inconvenience this may cause. As an alternative solution, we have arranged an additional room at no extra cost, so that you can enjoy the same level of comfort during your stay. We appreciate your understanding and remain at your disposal for any further assistance you may need. Kind regards, Fernanda C

Customer review rating 1.5/5

Jiayi Z. Couples - Confirmed reviews ALL

worst experience of the wifi system,i stay for 3 nights and its only working on the first day, the room is extremely noisy as i can clearly hear outside voice, also the air conditioner didn’t really provide warm wind ,pretty cold.

Dear Jiayi, Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations. Please note that some of the issues, such as the Wi-Fi interruption, were caused by external factors beyond our immediate control. Nevertheless, our team did their best to assist and provide solutions during your stay. We regret the inconvenience caused by the air conditioning, noise, and limited amenities, and your comments have been shared with our team to improve our services. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future. Kind regards, Fernanda C

Shattered glass in the room

TripAdvisor rating 3.0/5

Yana Y TripAdvisor review

Pros: the location is good, many supermarkets and cafes are around. Cons: the cleanliness. Very very low. When we checked it we found out that there was a shattered glass all over the room. The receptionist didn’t do anything (she said that she didn’t see anything) except bringing us a vacuum cleaner and we vacuumed ourselves!!!! The next days the “cleaning” was folding the towels and making the bed. No cleaning the bathroom or the floor. I also found a pillow case in my suitcase. So if you want a clean room- they is not the place.

Dear Yana, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our location and the surrounding amenities. However, we are truly sorry to learn about the cleanliness issues you experienced during your stay. Finding broken glass in the room is unacceptable, and we sincerely apologize for the inconvenience and concern this caused. We regret that our response at reception did not meet the level of service we strive to provide. Your comments regarding housekeeping have been taken very seriously and have been shared with our management and cleaning teams to ensure this does not happen again. Thank you again for bringing this to our attention. Kind regards Fernanda C

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Other web-users rate our hotel

  • 535 reviews 8.8/10 Location
  • 741 reviews 6.8/10 Room
  • 747 reviews 8.7/10 Service
  • 17 reviews 5.4/10 WiFi
  • 383 reviews 8.8/10 Breakfast
  • 296 reviews 8.6/10 Cleanliness
  • 150 reviews 7.8/10 Vibe
  • 26 reviews 2.1/10 Bar

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