Mercure Barcelona Condor 4 stars

Customer review rating (ALL Rating) 4.3/5 951 reviews

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Mercure Barcelona Condor - Image 1
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Mercure Barcelona Condor - Image 4
Via Augusta 127, HB003342, 8006 BARCELONA, Spain

Description

Hotel extras

  • Diagonal & Gracia are 7 minutes by foot; Catalonia Square, a 12-minute ride

  • Pets welcome

  • Free gym with views of Tibidabo and attached spa for a fee

  • Family rooms for 4 people

  • Buffet breakfast with local produce and parking only 2 minutes away

Our accommodation(s)

Hotel location

Mercure Barcelona Condor

Via Augusta 127, HB003342
8006 BARCELONA
Spain

GPS:41.4, 2.145193

Telephone
Fax +34 932 02 27 13

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR

Our Bar, available 24 hours a day, 7 days a week, is ideal for recharging your batteries with your favorite drink or having an informal meeting with friends. You are invited to the cafe.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  951 reviews

Customer review rating 1.5/5

Tetiana Y. Families - Confirmed reviews ALL

The hotel is rated as a 4-star property, but my experience was far below the expected standard. First, there were serious cleanliness issues in the room. The sofas had visible stains, and the room was clearly not cleaned properly. Second, during breakfast, the cutlery was often dirty, which is unacceptable for a hotel of this category. Third, the trash bins near the reception area were constantly overflowing, creating a very poor first impression and showing a lack of basic maintenance. I previously stayed at a Mercure hotel in Krakow and expected the same level of quality and service, but the difference was significant — the Krakow hotel was much better in every aspect. I also chose this hotel to celebrate my 40th birthday, yet on the day itself I did not receive even a small compliment or acknowledgment from the hotel, which is surprising for an international chain. After this last stay, it is very unlikely that I will return to this hotel chain again.

Dear Tetiana Y., Thank you for sharing your feedback regarding your recent stay at Mercure Barcelona Condor. I sincerely apologize that your experience did not meet the expectations associated with our 4-star rating. Your comments regarding the cleanliness of your room and the state of the breakfast cutlery have been noted. Cleanliness is a priority for us, and we take such concerns seriously. I also regret that the condition of the trash bins near the reception detracted from your initial impression of our hotel. Maintaining high standards in all areas is important to us, and your feedback will be used to enhance our efforts. Furthermore, I am sorry that your special occasion did not receive the recognition you anticipated. We appreciate our guests and strive to make their celebrations memorable. Thank you again for your insights. We value your comments as they guide us in improving our services. Best regards, Mercure Barcelona Condor

Customer review rating 4.5/5

Xanthi P. Couples - Confirmed reviews ALL

Ideal location next to station, daily cleaning, quiet neighbourhood I would prefer more variety in breakfast but in the breakfast all foods were tasty and fresh.

Dear Xanthi P., Thank you for your kind feedback regarding our location and the quality of our daily cleaning. We appreciate your comments about the breakfast variety, as we continuously strive to enhance our offerings while ensuring freshness and taste. Best regards, Mercure Barcelona Condor

Customer review rating 4.0/5

Adia I. E. Families - Confirmed reviews ALL

Modern, fresh accomodations in a safe quiet area

Dear Adia I. E., Thank you for sharing your positive feedback regarding your stay. We are pleased to hear that you found our accommodations to be modern and comfortable, and that you appreciated the safety and tranquility of our location. Your satisfaction is important to us. Best regards, Mercure Barcelona Condor

Customer review rating 0.5/5

Stephane A. Business - Confirmed reviews ALL

One of the worst experiences at Accor! A room with no chair, no desk, no comfort, for the price of a luxury hotel! I requested a late check-out at 1 p.m., which I am normally entitled to with my Platinum status... The staff told me that it would be complicated, that I would have to make a request the next morning, and finally that I absolutely had to be gone by 1 p.m. This is unacceptable!

Dear A., We are sorry that your room and the handling of your late check-out did not meet your expectations or the standards you rightfully expect as a Platinum member. Your comments have been shared with hotel management and the relevant teams to review the situation and improve our service. Please feel free to contact us directly with your reservation details so we can provide a personalized response. We apologize for the inconvenience and thank you for bringing this to our attention. Kind regards, Fernanda C

Customer review rating 2.0/5

James M. Families - Confirmed reviews ALL

We arrived Friday night to be told that the family room that we had booked was unavailable no contact from the hotel earlier in the day in case we wanted to make other arrangements We where given 2 double rooms for a family of 4 so we did not get to spend the night as a family We had no option but to take the rooms or we would of had no room for the night It would of been nice for the hotel to maybe cover the tourist tax side of things to say sorry but this didn’t happen

Dear M., We would like to inform you that, unfortunately, due to an unexpected technical issue, we have not been able to provide the family room as originally reserved (double bed + sofa bed). We sincerely apologize for any inconvenience this may cause. As an alternative solution, we have arranged an additional room at no extra cost, so that you can enjoy the same level of comfort during your stay. We appreciate your understanding and remain at your disposal for any further assistance you may need. Kind regards, Fernanda C

Other web-users rate our hotel

  • 523 reviews 8.8/10 Location
  • 721 reviews 6.6/10 Room
  • 736 reviews 8.6/10 Service
  • 16 reviews 5.6/10 WiFi
  • 365 reviews 9/10 Breakfast
  • 291 reviews 8.4/10 Cleanliness
  • 153 reviews 7.9/10 Vibe
  • 24 reviews 2.4/10 Bar

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