Cold beans from freezer were served after reminding team to fill empty bowl for beans and when asked chef to heat my plate with bread eggs and cold beans -chef took my plate to throw in bin and advised after I waited for ten minutes waiting for my plate to get new plate and nobody came n breakfast team tried to reason with chef his behaviour and one serving girl in breakfast team pretended to be manager and asked me to tell her issue I am having and later on retracted once her manager came and again asked me to repeat my experience with no solution offered and instead ask me to contact reception-pretending manager asked me to stop in between my explanation about issue to speak to chef -never seen this kind of attitude from team in branded hotel -whole experience in breakfast ruined our day

We had bad experience about breakfast and poor response from team - there were no beans when arrived for breakfast asked team and Chef to refill beans ( waited for 20 min ) after reminders chef filled beans which were taken from freezer -I realised beans are very cold once I had taken in my plate above bread and eggs - when I complained to breakfast team they just ignored me ,then went to chef to heat them he took 10 min to respond to me and took my plate - I kept on waiting for my plate to arrive after heating for 30 min ! Chef meanwhile heated beans kept for other guests after accepting his mistake but asked me to take fresh plate as he has thrown my plate in bin - I tried to ask team and manager for help but nobody was ready to listen to me - later on one tall lady at breakfast counter who told me she is manager and understand English told me explain issue ,when I started her explaining cold bean served and my plate thrown by chef - she started speaking to chef in Spanish instead of listening to me and after 5 min told me speak to manager as she is not manager ! Her real manager Anne arrived and asked me to repeat issue again and accepted her team is wrong and chef has served beans cold by mistake but cannot help about my plate thrown by chef ! Horrible experience of chef and fake manager and nobody tried to offer solution - my family felt whole day is ruined because of breakfast issue

Not respecting any covid restrictions. All people without masks. The restaurant full of people. All recepcionists and the gira in the breakfast very unpolite… disagreable.

Great location, friendly staff and good breakfast variety. Would be better if more attention is paid to the cleaning of the carpets in the room and if room service could be provided. Other than that all went very well and we had a great time

Nice staff and services

This is my second time I stayed in this hotel. Last October I stayed there for 3 nights. This time for 8 nights. I am very disappointed with this hotel. It’s a 4 star hotel but it seems to me more a 2 star hotel. There many things I am very sad about. 1) There a a couple of counters you can check in and there is a counter for All Accor Silver and higher status members. They not use it and prefer to check in the counter they are standing behind. 2) They treat me more like a local guest than a status guest. 3) When I enter the room there is a bad smell (hospital smell) they said they will sent a maintenance but never sent someone. Everyday it smells so bad in the room, i figure out it smell when you not use the shower. The smell comes from the bathroom. 4) Everyday the breakfast was the same buffet. 5) Some of the mugs are broken and they still use it for the guest, also some of the drink glasses are a bit broken but they give it to the guests. 6) Mugs and glasses are not washed well and can see it was used before. 7) The lunch cart it so unclear. You can choose between a 1 or 2 dishes and below they put “extra to add from chef”. That means for 6 euro more you can add Tenderloin. When I asked to do that, they said that’s 3 dishes. If it is 3 dishes do not put “extra to add…” on it. This is so confusing to read. 8) There was food on the ground and the guest and even the staff walk on it. It’s even more dirty than walking in the mud. 9) 1 of the staff members was taking the plates away and glasses but spill some drink on a table (nobody was sitting there) but I watched that he spill it and just walked away and not cleaned it. 10) Same staff member was talking into hisself when I asked him things about the menu because it was so unclear. 11) All Accor sent emails about health and safety about the COVID-19 situation but in the restaurant the childeren running around the restaurant and the staff not do anything about it. While everywhere said that childeren have to be accompanied by their parents. 12) The male staff members not saying hello when you passing by. I see it happened a couple of time with some of the guests. 13) The concierge of security of I not what what tasks they have not help you with suitcases or anything. This hotel is more a fabric than a hotel. I prefer to stay in a Pullman hotel in Asia. They give the guests a warm feeling and attention.

Thanks to evryone at the hotel, not least the doorman who when spotting me arriving on my bike, would open up the side door for easy access to the hotel, rather than negotiate the revolving doors. Friendly professional helpful and printed out my passenger locator form for return to UK without anu bother. Breakfast was right on the money and thanks again

Nice team, available, Good safety measure.

It's a nice hotel situated in Glorias which mean close to metro, busses, tram and shopping. Even all your sights are within walking distance. Rooms are spacious and very clean. Very nice breakfast! Nice staff who also recognized my move from platinum to diamond member!

Gratificante

Feel home during our stay ' all staff are friendly and supportive

The hotel is in a great spot, with good access to the metro and hop on and off city tour buses. We used both, during our visit. The hotel was clean, the staff were very friendly. The breakfast was buffet style and had lots to choose from. There is a shopping centre with some good shops and resteraunts across the road from the hotel. Which is so nice when you want to get away from the busy tourist hotspots.

Novotel is still a nice hotel. We stayed here when the Novotel just opened. Quality standard in rooms and the breakfast. Pity we could not have our conference as booked on 19th floor. Pool on 19th floor with excellent view of Barcelona skyline.

Located in the Glories area, a very nice commercial / office area with subways, trams and buses right next door. The decor of the hotel is very nice, rooms are good, clean. Staff at the reception is helpful and efficient. Breakfast spread is good and so is the service. Beds at least in the room I used was a tad small.

The hotel was fully booked during Autumn holidays (around 1st November). It seems the teams were not well prepared for that: parking fully booked and breakfast not safe during Covid time (limited protocol): many people using the same flatwares, no instruction to mandatorily use hydro alcoholic gel when entering, no check of sanitary pass… In our room, the sofa bed was small (140x190). There was also a very bad smell in the bathroom (sewers). Despite that negative point: the hotel is well located in Poblenou. We walked in the center from there. The hotel is modern and well equipped. The staff if kind and pay attention to requests.