Novotel Barcelona City 4 stars

Customer review rating (ALL Rating) 4.3/5 3,269 reviews

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Novotel Barcelona City - Image 1
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Novotel Barcelona City - Image 3
Novotel Barcelona City - Image 4
Avenida Diagonal 201, (Entrada por Ciutat de Granada), HB004414, 08018 BARCELONA, Spain

Description

Hotel extras

  • Pool and Rooftop Bar with incredible panoramic views

  • Family rooms (2 children stay free)

  • Private parking at the Hotel

  • Your pets, our friends

  • 5-min. walk to Glòries metro station, good connections

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Family room

Photo out of - Family room

Enjoy family vacations. 258 ft2 rooms, WIFI, parquet floors, queen bed and sofa bed (3.5 x 6.2 ft.), minibar, free coffee/tea/water & 55" Smart TV for the family to fully enjoy their stay in Barcelona.

  • Views:

    City View

Max. number of persons
4
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Web TV
  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 24 m² / 258 sq ft
  • Bedding 1 x Queen size bed(s) and 1 x Single sofa bed(s)
  • Views: City View
See availabilities

On the upper floors, Barcelona will be at your feet. 258 ft² of comfort with a queen bed, parquet flooring, 55" Smart TV, empty minibar, plus coffee, tea and water. Relax and enjoy a unique experience.

  • Views:

    City View

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Web TV
  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Want to see all of Barcelona? This is the room for you. It has double-glazed windows, hardwood floors, 55" Smart TV, WiFi, Nespresso machine, free water and minibar, VIP amenities, bathrobe and slippers.

  • Views:

    City View

  • Most of the accommodation:

    Corner Room

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Web TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Enjoy the city with your loved ones. 258 ft² for family, queen bed, sofa bed (3.5 x 6.2 ft.), 55" Smart TV, WIFI, minibar, kettle, plus coffee, tea and water. Space, comfort and unforgettable views.

  • Views:

    City View

Max. number of persons
4
Area
From 24 m² / 258 sq ft

Bedding

Single sofa bed(s) x1

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Web TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Perfect thanks to its 474 sq. ft. size and unique ambiance, the space features a lounge, bedroom and a large bathroom, two 55" TVs, WiFi, Nespresso, minibar, free water, VIP amenities, bathrobe and slippers.

  • Views:

    Panorama view

Max. number of persons
3
Area
From 43 m² / 462 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Radio in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Web TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Barcelona City

Avenida Diagonal 201, (Entrada por Ciutat de Granada), HB004414
08018 BARCELONA
Spain

GPS:41.404259, 2.191266

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 264 rooms
  • 5 rooms for people with reduced mobility
  • 253 family rooms
  • 22 connecting rooms
  • 264 non-smoking rooms
  • 18 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Pets

Pets allowed Additional charge

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine

Business

11 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Services for children

  • Board games available
  • Indoor playground for children
  • Play area
  • Children''s TV Channels

Well-being

Pool floor 19

  • Outside
  • On site

Hammam cabin with booking Additional charge

  • On site

Fitness center

  • On site
  • Massage Additional charge

Massage room with booking Additional charge

  • On site

Sports and leisure

Gym

  • On site

Bike rack facilities

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 85 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.562 ft

  • Parking pricing: 30.00 € 30 EUR Per day
  • Parking for a week

Services & equipment

  • Intercom

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

RESTAURANTE NOVOTEL

Photo out of - RESTAURANTE NOVOTEL

We are committed to market cuisine with locally sourced products. Fresh and seasonal ingredients for an authentic culinary experience, where tradition and innovation meet for that flavorful experience.

Cooking style
Mediterranean
Chef name
Micki Victori
Capacity
120
Accessibility
Accessible service
Avenida Diagonal 201, (Entrada por Ciutat de Granada), HB004414, 08018 Barcelona, Spain
Telephone +34 933 26 24 99
Menu PDF
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Exceptional View

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Mastercard Parcelamento 3x
  • Diners Club
  • Visa

Wine and other drinks information

  • Apéritif
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

We are committed to market cuisine with locally sourced products. Fresh and seasonal ingredients for an authentic culinary experience, where tradition and innovation meet for that flavorful experience.

LOBBY BAR

Photo out of - LOBBY BAR

Welcome to our lobby in the heart of the hotel. Our coffee shop has a cozy atmosphere and is the perfect place to start your day. Every cup tells a story and every bite is an experience.

Bar Type
LOBBY BAR
Capacity
30
Accessibility
Accessible service
Telephone +34 933 26 24 99
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Musical Entertainment

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks

Welcome to our lobby in the heart of the hotel. Our coffee shop has a cozy atmosphere and is the perfect place to start your day. Every cup tells a story and every bite is an experience.

Enjoy our irresistible breakfast buffet. Carefully selected fresh and tasty food awaits you in a welcoming setting to start the day with energy. Be amazed by the quality, variety and great service

Balance your body and mind with our well-being culture. Enjoy our fully equipped fitness centre, relax in the hamman and renew your energy in the massage room.

Enjoy our 19th floor terrace & our meeting rooms to celebrate a special day. We have an expert and a completely dedicated team to make the day unforgettable. At Novotel Barcelona City we want to be part of your dreams

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,269 reviews

Customer review rating 4.0/5

Debbie S. Business - Confirmed reviews ALL

Customer review rating 1.5/5

Song W. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced upon arrival. We understand the situation to have to wait for your room after a journey, especially when arriving at the hotel later than 14h. Please be assured that our team always does its best to have all rooms ready for our guests' arrival. We are also sorry to learn that the family room did not meet your expectations in terms of size. We understand that comfort and space are important factors when traveling with family, and we appreciate your comments as they help us better inform future guests about our room categories. Your feedback is invaluable to us, and we will share it with the relevant teams to continue improving our service. We hope that, despite these inconveniences, we will have the opportunity to welcome you back and provide you with a much smoother experience in the future. Kind regards, Quality Department

Customer review rating 4.5/5

Elisa J. A. Families - Confirmed reviews ALL

Customer review rating 2.0/5

Bram D. H. Couples - Confirmed reviews ALL

Customer review rating 2.0/5

Hitesh P. Families - Confirmed reviews ALL

Customer review rating 1.5/5

Song W. Families - Confirmed reviews ALL

We arrived at 4pm and were told the room was not ready yet. We waited for another hour to get our room keys.

Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced upon arrival. We understand the situation to have to wait for your room after a journey, especially when arriving at the hotel later than 14h. Please be assured that our team always does its best to have all rooms ready for our guests' arrival. We are also sorry to learn that the family room did not meet your expectations in terms of size. We understand that comfort and space are important factors when traveling with family, and we appreciate your comments as they help us better inform future guests about our room categories. Your feedback is invaluable to us, and we will share it with the relevant teams to continue improving our service. We hope that, despite these inconveniences, we will have the opportunity to welcome you back and provide you with a much smoother experience in the future. Kind regards, Quality Department

Customer review rating 4.5/5

Elisa J. A. Families - Confirmed reviews ALL

We were comfortable in the family room, enjoyed the breakfast service each morning and took advantage of the convenient nearby transportation options to explore the city. The pool and rooftop bar was a nice spot to spend some time as well.

Customer review rating 2.0/5

Bram D. H. Couples - Confirmed reviews ALL

The room was good, however the hospitality was horrible. Problem with the amount that was paid, nothing was done or properly explained and many more experiences that were horrible. I have send an email to the front office email and expect it to be answered by the front office manager as this stay was ruined by the lack of hospitality.

Customer review rating 2.0/5

Hitesh P. Families - Confirmed reviews ALL

As an Accor Gold status member, this was one of the worst hotel experiences I have had. ​Our initial room was dirty, missing hand soap, and had mold in the shower. Since the hotel was fully booked, we had to wait until the next day to move. We were forced to clear out our luggage by 11:00 AM, completely disrupting our schedule. ​A supervisor promised our second room would be perfect, but it was on a lower floor with a worse view and contained even more mold, which I documented. We booked for two adults and two children, yet the sofa bed was never prepared. I requested housekeeping to make it at 4:00 PM; when we returned after midnight, it was still untouched, forcing us to deal with it late at night. ​Management offered welcome drinks for the initial incident, but completely ignored the subsequent, far worse issues. Despite leaving explicit requests for a manager to call me, no one ever reached out or acknowledged the problem. Cleanliness was unacceptable and customer service was nonexistent. I strongly recommend staying elsewhere.

Customer review rating 2.0/5

Tehmoor G. Business - Confirmed reviews ALL

Overall the stay was a good expereince but I had a few issues which impacted this trip for me: 1. When I chccked into my room, there were used towels in the toilet. Freshly wet and very questionable to me 2. The bathtub did not work, it could not hold water 3 The building was very hard to get to initially due to the contruction. This is not directly the hotels fault but really ruined my ability to travel easily.

Customer review rating 3.0/5

Laura O. Families - Confirmed reviews ALL

The bathroom was full of limescale and the plug in the bath didn’t work. We also couldn’t close the bathroom door. The pool was also closed on Monday and we weren’t told of this in advance so our children were disappointed. The location was good and shopping centre across the road was great.

Customer review rating 2.5/5

Shingo T. Families - Confirmed reviews ALL

Rooftop pool and bar was great experience for my family. It was bit shame that we couldn't use the pool due to maintenance in the last day without notice in advance. Shower lever in the guestroom had been broken from the begining though, reseptionist offered us room changing and new room was no problem for us.

Customer review rating 5.0/5

Timothy P. K. Business - Confirmed reviews ALL

The hotel staff was amazing, the wait staff at the roof top and the restaurant were attentive, joyful and provided great service.

Customer review rating 5.0/5

Suzanne C. B. Business - Confirmed reviews ALL

well looked after; excellent food; comfortable beds; great location and excellent service from the room attendants to the waiting & bar staff to the front desk & security.

Customer review rating 5.0/5

Kaine W. Families - Confirmed reviews ALL

Lovely hotel with very friendly staff, lovely food, rooftop bar is amazing with the best views of Sangrada & Glòries Tower. Located near to stop 22 of the Red Turistic bus route so ideal for seeing the sights. Great for families, close to shopping centre

Customer review rating 3.5/5

Raghunath R. P. Families - Confirmed reviews ALL

Hotel is well located in a good area with nearby commercial and historical areas. Historical areas, beach and commercial areas can be reached by Public transport from here. Metro is only 2 minutes away from here. Stay was comfortable and service was good but needs some improvements. In our Junior Suite, the moment we enter, the Foyer area is totally dark with no light especially in night if the curtains are not open in the room. Room is well lit when all the curtains are opened due to the incoming natural light but during night the lighting is visibly less. Bathroom is also dimly lit may be because of black tiles around. The shower heads has lime scaling sometimes causing low pressure or uneven pressure. I expected better facilities for the amount paid but fell little short on facilities/upkeep.

Dear Guest, Thank you very much for sharing your feedback and for highlighting positive aspects of your stay, such as our location, the comfort of your stay, and the service provided by our team. We are sorry to learn that some aspects of the Junior Suite did not fully meet your expectations. Regarding the lighting, we would like to mention that it is part of the room's concept and design, as envisioned by our interior designer, with the aim of creating a warm and relaxing atmosphere. However, we understand that lighting preferences can vary from one guest to another, and we sincerely appreciate your comments. We also regret the inconvenience you experienced with the shower. Our maintenance team carries out regular inspections and cleaning of the showerheads, but we have taken note of your feedback and will reinforce these controls to ensure a more comfortable experience for our guests. We particularly value your comments regarding value for money, as they help us identify opportunities for improvement in both our facilities and services. Thank you once again for taking the time to share your experience. We hope to have the opportunity to welcome you back in the future and provide an even more satisfying stay. Kind regards, Quality Department

Customer review rating 5.0/5

Breanna L. P. Business - Confirmed reviews ALL

From the time we arrived until the time we left, we were treated with the utmost care and respect. I have attended many business meetings and none have been managed with the attention this was. The property was well-maintained, the staff were incredibly kind and attentive and the food and drinks were amazing. You have quite the team at the Novotel, thank you!

Dear Guest, Thank you very much for sharing such a wonderful review of your experience at Novotel. We are truly delighted to know that both your stay and your business meeting exceeded your expectations. Comments such as yours are especially rewarding for our entire team, as they reflect the daily commitment we make to providing attentive, professional, and personalized service. It is a pleasure to hear that you enjoyed the friendliness and attentiveness of our staff, the quality of our food and beverages, and our well-maintained facilities. We are particularly pleased to learn that the management of your event stood out among the many business meetings you have attended, as we strive to ensure that every gathering is a success and a memorable experience for our guests. We will be delighted to share your kind comments with all the teams involved, who will undoubtedly be encouraged by your recognition. Thank you once again for your trust and for choosing us. We look forward to welcoming you back again very soon. Kind regards, Quality Department

Customer review rating 4.5/5

Sandor B. Families - Confirmed reviews ALL

The room wasn't prepared for us. We were 4 but was prepared for 2. They managed it relatively fast. The wiev was OK, but a bit expensive compared with the higher floors. It worthy from the 17. The room a bit old. But comfortable. Overall it's 9. Not bad at all. But need some improvement.

Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to know that you enjoyed our location and that, overall, you had a positive stay with your family. We also appreciate your understanding regarding the room setup upon arrival, and we are pleased that our team was able to resolve the situation quickly. At the same time, we would like to thank you for your comments regarding the room and the view. We take careful note of your observations, as guest feedback is extremely valuable to us. Comments such as yours help us identify areas where we can continue improving and enhancing the experience we provide. Please rest assured that we will take your suggestions into consideration, as we are always working to improve our facilities and services to offer the best possible stay to our guests. Thank you once again for your valuable feedback and for awarding us such a positive score. We hope to have the pleasure of welcoming you and your family back to Novotel Barcelona City in the future. Kind regards, Quality Department

Customer review rating 5.0/5

Eric S. S. Business - Confirmed reviews ALL

Staff was excellent

Dear Guest, Thank you very much for your wonderful feedback and for awarding us a perfect score. We are delighted to know that you enjoyed our location, the cleanliness and comfort of your room, and, above all, the service provided by our team. Your kind words about our staff are especially rewarding, as delivering warm, attentive, and professional service is one of our main priorities. As an ALL Classic member, we would also like to thank you for your loyalty and trust in Novotel Barcelona City. Comments such as yours are a great source of motivation for our entire team. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to Barcelona. Kind regards, Quality Department

Customer review rating 3.5/5

Xiaoting S. Families - Confirmed reviews ALL

We had a good stay but when you pay 250 Euros per night you expect better . We booked a familly room , arrived bit late and the room and the canapé bed was not ready. Cleaness should be improved mainly in the bathroom. The rest was good

Customer review rating 4.5/5

Elke S. Business - Confirmed reviews ALL

super friendly and helpful staff who made the entire team at home and well cared for.

Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to know that you appreciated our location and, above all, that our team made you feel at home and well cared for throughout your stay. Providing a warm, friendly, and attentive service is one of our main priorities, so your kind words mean a great deal to us. As an ALL Classic member, we would also like to thank you for your loyalty and trust in Novotel Barcelona City. Comments such as yours are a wonderful source of motivation for our teams and encourage us to continue delivering the best possible experience to our guests every day. We truly appreciate your recommendation and look forward to welcoming you back to Novotel Barcelona City on your next visit to Barcelona. Kind regards, Quality Department

Customer review rating 4.5/5

J M. P. B. Business - Confirmed reviews ALL

I was there for a work meeting. The hotel facilities were very suitable, the food provided for lunch and break time was very good, the staff were very friendly. The room was comfortable once I worked out the air conditioning :-). The grout at the bottom of the shower was a bit dirty, but it was not a problem. Some USB sockets would be useful but apart from that it was great

Dear Guest, Thank you for taking the time to share your feedback following your business stay with us. We are delighted to know that our facilities were well suited to your meeting, that you enjoyed the food provided during lunch and coffee breaks, and that you found our team friendly and welcoming throughout your stay. It is also a pleasure to hear that you found your room comfortable. At the same time, we appreciate your comments regarding the shower area. We are not sure what may have caused the dirt you noticed around the shower fitting, as this is not something that reflects our usual standards. Following your feedback, we have reviewed the matter with the relevant team to ensure that our quality standards continue to be maintained at all times. We also thank you for your suggestion regarding additional USB sockets. Guest feedback helps us better understand our guests’ needs and expectations. Thank you once again for your valuable comments and for awarding us such a positive score. We hope to have the pleasure of welcoming you back to Novotel Barcelona City in the future. Kind regards, Quality Department

Customer review rating 2.5/5

C. E. M. P. C. E. Business - Confirmed reviews ALL

The check-in on 26/8 was extremely long. I understand it was 23:30 and only one person was here but it took 30min for 3 people (2 people were in front of me). How can a check-in be 10min long per person/room? The check-out was also long around 5min (giving back the card and get an invoice sent via email). This is the first time it happens to me in a Novotel, this has made me think on going somewhere else next time as the experience is not great. Nothing to say on the room, always nice and clean with comfy bed. But please do something on the customer experience at check-in and check-out, hotel hotels do it in literally 2-3min.

Customer review rating 5.0/5

Tara F. Families - Confirmed reviews ALL

Great hotel

Dear Guest, Thank you very much for your wonderful feedback and for awarding us a perfect score. We are delighted to know that you and your family had such a positive experience at Novotel Barcelona City. Reading comments such as “Great hotel” is a fantastic reward for our entire team and a great source of motivation. As an ALL Classic member, we would also like to thank you for your loyalty and trust. Your recommendation and perfect rating mean a great deal to us and encourage us to continue providing memorable stays for all our guests. We truly appreciate your kind words and look forward to welcoming you and your family back to Novotel Barcelona City very soon. Kind regards, Quality Department

Other web-users rate our hotel

  • 1,648 reviews 9.4/10 Location
  • 2,211 reviews 6.4/10 Room
  • 2,687 reviews 8.1/10 Service
  • 44 reviews 6.3/10 WiFi
  • 1,107 reviews 9.2/10 Breakfast
  • 821 reviews 7/10 Cleanliness
  • 798 reviews 5.2/10 Comfort
  • 747 reviews 8.5/10 Food

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