Novotel Barcelona City Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 11,628 reviews

ALLSAFE approved hotel

Information message

Novotel Barcelona City
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+ 26 Services

Hotel extras

  • Basilica of the Holy Family and beach, 15-min walk. Metro 5 min

  • ALLSAFE certificated from SGS. Free telemedicine

  • Family rooms, 2 free children (up to 16 years old)

  • Rooftop with pool, tapas and snacks

  • Paid parking available.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Barcelona City

Avenida Diagonal 201
(Entrada por Ciutat de Granada)
08018 barcelona

Check-in from 14h00

Check out up to 12h00





  • By plane

    EL PRAT LLOBREGAT At 17.9km / 11.12 miles

  • By train

    SANTS ESTACIO At 10km / 6.21 miles

  • By train

    SANTS STATION At 10km / 6.21 miles

GPS:41.404259, 2.191266

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Serving an exquisite lunchtime menu created based on our Chef's best suggestions. With Family & Novotel, children and their parents are our pampered guests. Simply sit back and enjoy your dinner with us.

Our accommodation(s)

"Combine work and relaxation. Spacious rooms with contemporary design. At Novotel Barcelona City, you are our priority, which is why our rooms adapt to your needs. Rooms are located on the 7th floor upward.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 578

  • Maximum capacity: 550 people

  • Maximum banquet capacity: 376 people

Find out more

Our guest reviews for
Novotel Barcelona City

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

11,628 reviews

TripAdvisor Rating 4.0/5

4,740 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Very good location

Customer review rating 4.5/5

Joan Couples - 09/01/2022 Confirmed reviews ALL

It was a short stay, one day and celebrating our 30th marriage aniversary

Well located

Customer review rating 3.5/5

Anonymous Couples - 08/01/2022 Confirmed reviews ALL

Pleasant hotel with ftiendly stagg

Dear Mrs.G., We appreciate your comments regarding your stay at the Novotel Barcelona City. It is always a pleasure to receive positive feedback and I will share your comments with our team. Thank you again for sharing your experience, and we hope to see you again soon! Sincerely, Paula L.

Missing iron from room, music playing in hallway

Customer review rating 1.5/5

Ben Business - 07/01/2022 Confirmed reviews ALL

The reception staff were great. However the room was missing an iron, and as I arrived late, this meant I was unable to iron my shirt ahead of my day at work the following day. Quite disappointing. Additionally, there was music playing in the hallway, which is a baffling decision. Fortunately I brought ear-plugs, but if I hadn't this would clearly have impacted my sleep.

Dear Ben, Thank you for taking the time to tell us about your experience at the Novotel Barcelona City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Normally you can find an iron under request. They are not in the room but you can ask for one in front desk and we take it to the room in few minuts. We are sorry if you have not this information. About the noise for corridor we are checking it, thank you to inform about it. Rooms must be well soundproofed. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Barbara C Guest Experience Manager

Well Located, Excelent Breakfast

Customer review rating 4.5/5

Maria Families - 05/01/2022 Confirmed reviews ALL

Great Stay Overall. Little trouble waiting for elevator, but comprehensible due to the time of the year

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Novotel Barcelona City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay

Customer review rating 5.0/5

Margarita M. Families - 02/01/2022 Confirmed reviews ALL

We had a great Christmas weekend staying at this hotel. It has a unique location, right beside the Glories Towers, with a magnificent view of the whole city of Barcelona. Our room was really comfortable, clean, and perfect for a family of four. The hotel staff is very professional, kind and willing to help. The restaurant on the first floor is excellent, and for the breakfast they have an enormous variety of offers, from the Catalan "pan tomate", to delicious french viennoiseries as pain au chocolat & petit croissants. Our kids loved every option, as well as the play area located in the ground floor. The open air pool and the rooftop bar are beautiful, even if it was a little bit too cold to stay for long outside. We loved our stay and we are looking forward to return.

Bad experience cold beans served rude chef

Customer review rating 0.5/5

Rajesh Families - 29/12/2021 Confirmed reviews ALL

Cold beans from freezer were served after reminding team to fill empty bowl for beans and when asked chef to heat my plate with bread eggs and cold beans -chef took my plate to throw in bin and advised after I waited for ten minutes waiting for my plate to get new plate and nobody came n breakfast team tried to reason with chef his behaviour and one serving girl in breakfast team pretended to be manager and asked me to tell her issue I am having and later on retracted once her manager came and again asked me to repeat my experience with no solution offered and instead ask me to contact reception-pretending manager asked me to stop in between my explanation about issue to speak to chef -never seen this kind of attitude from team in branded hotel -whole experience in breakfast ruined our day

Rude behaviour of breakfast team and poor service

TripAdvisor rating 2.0/5

rs1947 29/12/2021 TripAdvisor review

We had bad experience about breakfast and poor response from team - there were no beans when arrived for breakfast asked team and Chef to refill beans ( waited for 20 min ) after reminders chef filled beans which were taken from freezer -I realised beans are very cold once I had taken in my plate above bread and eggs - when I complained to breakfast team they just ignored me ,then went to chef to heat them he took 10 min to respond to me and took my plate - I kept on waiting for my plate to arrive after heating for 30 min ! Chef meanwhile heated beans kept for other guests after accepting his mistake but asked me to take fresh plate as he has thrown my plate in bin - I tried to ask team and manager for help but nobody was ready to listen to me - later on one tall lady at breakfast counter who told me she is manager and understand English told me explain issue ,when I started her explaining cold bean served and my plate thrown by chef - she started speaking to chef in Spanish instead of listening to me and after 5 min told me speak to manager as she is not manager ! Her real manager Anne arrived and asked me to repeat issue again and accepted her team is wrong and chef has served beans cold by mistake but cannot help about my plate thrown by chef ! Horrible experience of chef and fake manager and nobody tried to offer solution - my family felt whole day is ruined because of breakfast issue

The worst hotel i haver never been

Customer review rating 0.5/5

Cristina L. F. Families - 28/12/2021 Confirmed reviews ALL

Not respecting any covid restrictions. All people without masks. The restaurant full of people. All recepcionists and the gira in the breakfast very unpolite… disagreable.

Nice place

Customer review rating 4.5/5

Anonymous Families - 27/12/2021 Confirmed reviews ALL

Great location, friendly staff and good breakfast variety. Would be better if more attention is paid to the cleaning of the carpets in the room and if room service could be provided. Other than that all went very well and we had a great time

Well located

Customer review rating 5.0/5

Zusan Business - 27/12/2021 Confirmed reviews ALL

Nice staff and services

Disappointed stay

Customer review rating 1.0/5

Sergio Families - 26/12/2021 Confirmed reviews ALL

This is my second time I stayed in this hotel. Last October I stayed there for 3 nights. This time for 8 nights. I am very disappointed with this hotel. It’s a 4 star hotel but it seems to me more a 2 star hotel. There many things I am very sad about. 1) There a a couple of counters you can check in and there is a counter for All Accor Silver and higher status members. They not use it and prefer to check in the counter they are standing behind. 2) They treat me more like a local guest than a status guest. 3) When I enter the room there is a bad smell (hospital smell) they said they will sent a maintenance but never sent someone. Everyday it smells so bad in the room, i figure out it smell when you not use the shower. The smell comes from the bathroom. 4) Everyday the breakfast was the same buffet. 5) Some of the mugs are broken and they still use it for the guest, also some of the drink glasses are a bit broken but they give it to the guests. 6) Mugs and glasses are not washed well and can see it was used before. 7) The lunch cart it so unclear. You can choose between a 1 or 2 dishes and below they put “extra to add from chef”. That means for 6 euro more you can add Tenderloin. When I asked to do that, they said that’s 3 dishes. If it is 3 dishes do not put “extra to add…” on it. This is so confusing to read. 8) There was food on the ground and the guest and even the staff walk on it. It’s even more dirty than walking in the mud. 9) 1 of the staff members was taking the plates away and glasses but spill some drink on a table (nobody was sitting there) but I watched that he spill it and just walked away and not cleaned it. 10) Same staff member was talking into hisself when I asked him things about the menu because it was so unclear. 11) All Accor sent emails about health and safety about the COVID-19 situation but in the restaurant the childeren running around the restaurant and the staff not do anything about it. While everywhere said that childeren have to be accompanied by their parents. 12) The male staff members not saying hello when you passing by. I see it happened a couple of time with some of the guests. 13) The concierge of security of I not what what tasks they have not help you with suitcases or anything. This hotel is more a fabric than a hotel. I prefer to stay in a Pullman hotel in Asia. They give the guests a warm feeling and attention.

A perfect stay ... I'll be back next year

Customer review rating 5.0/5

Nick B. Solo - 24/12/2021 Confirmed reviews ALL

Thanks to evryone at the hotel, not least the doorman who when spotting me arriving on my bike, would open up the side door for easy access to the hotel, rather than negotiate the revolving doors. Friendly professional helpful and printed out my passenger locator form for return to UK without anu bother. Breakfast was right on the money and thanks again

Good stay

Customer review rating 5.0/5

Alpha O. D. Couples - 21/12/2021 Confirmed reviews ALL

Nice team, available, Good safety measure.

Perfect weekend stay

Customer review rating 5.0/5

Philip S. Families - 21/12/2021 Confirmed reviews ALL

It's a nice hotel situated in Glorias which mean close to metro, busses, tram and shopping. Even all your sights are within walking distance. Rooms are spacious and very clean. Very nice breakfast! Nice staff who also recognized my move from platinum to diamond member!


Customer review rating 4.0/5

Jose L. Business - 15/12/2021 Confirmed reviews ALL


Estimado Jose l., Gracias por dedicar unos minutos de su tiempo a completar la encuesta de satisfaccion tras su reciente estancia con nosotros, en Novotel Barcelona City. Nos alegra saber que ha tenido una agradable estancia con nosotros. Esperamos recibirle de nuevo en Barcelona. Aprovechamos para desearle una muy feliz Navidad. Barbara C Guest Experience Manager


Customer review rating 5.0/5

Abdulaziz A. S. Families - 15/12/2021 Confirmed reviews ALL

Feel home during our stay ' all staff are friendly and supportive

Dear ABDULAZIZ S., We very much appreciate your comments regarding your stay at the Novotel Barcelona City. It is always a pleasure to receive positive feedback. I will share your comments with our team, specially with Mr Ghanou who was mentioned by you :), thank you! We are sure that this feedback is an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barbara C Guest Experience Manager

Wonderful weekend in Barcelona

TripAdvisor rating 5.0/5

najones1 02/12/2021 TripAdvisor review

The hotel is in a great spot, with good access to the metro and hop on and off city tour buses. We used both, during our visit. The hotel was clean, the staff were very friendly. The breakfast was buffet style and had lots to choose from. There is a shopping centre with some good shops and resteraunts across the road from the hotel. Which is so nice when you want to get away from the busy tourist hotspots.

Meeting in BCN

TripAdvisor rating 5.0/5

matsrosen Business - 30/11/2021 TripAdvisor review

Novotel is still a nice hotel. We stayed here when the Novotel just opened. Quality standard in rooms and the breakfast. Pity we could not have our conference as booked on 19th floor. Pool on 19th floor with excellent view of Barcelona skyline.

Great location, excellent property, good service

TripAdvisor rating 5.0/5

KiranShing 21/11/2021 TripAdvisor review

Located in the Glories area, a very nice commercial / office area with subways, trams and buses right next door. The decor of the hotel is very nice, rooms are good, clean. Staff at the reception is helpful and efficient. Breakfast spread is good and so is the service. Beds at least in the room I used was a tad small.

Modern and well located hotel, but not ready to manage full occupancy

TripAdvisor rating 3.0/5

LCoche Business - 07/11/2021 TripAdvisor review

The hotel was fully booked during Autumn holidays (around 1st November). It seems the teams were not well prepared for that: parking fully booked and breakfast not safe during Covid time (limited protocol): many people using the same flatwares, no instruction to mandatorily use hydro alcoholic gel when entering, no check of sanitary pass… In our room, the sofa bed was small (140x190). There was also a very bad smell in the bathroom (sewers). Despite that negative point: the hotel is well located in Poblenou. We walked in the center from there. The hotel is modern and well equipped. The staff if kind and pay attention to requests.

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