Novotel Barcelona City 4 stars

Customer review rating (ALL Rating) 4.3/5 2,936 reviews

Best price
guarantee
Novotel Barcelona City - Image 1
Novotel Barcelona City - Image 2
Novotel Barcelona City - Image 3
Novotel Barcelona City - Image 4
Avenida Diagonal 201, (Entrada por Ciutat de Granada), HB004414, 08018 BARCELONA, Spain

Description

Hotel extras

  • Pool and Rooftop Bar with incredible panoramic views

  • Family rooms (2 children stay free)

  • Private parking at the Hotel

  • Your pets, our friends

  • 5-min. walk to Glòries metro station, good connections

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Barcelona City

Avenida Diagonal 201, (Entrada por Ciutat de Granada), HB004414
08018 BARCELONA
Spain

GPS:41.404259, 2.191266

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANTE NOVOTEL

We are committed to market cuisine with locally sourced products. Fresh and seasonal ingredients for an authentic culinary experience, where tradition and innovation meet for that flavorful experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,936 reviews

TripAdvisor Rating  4.1/5  5,045 reviews

Customer review rating 3.5/5

Rajat S. Families - Confirmed reviews ALL

1. Bathroom design is prone to accident. The wet area should be tiled with non slip surface. 2. Key/card did not work on elevators most of the time and caused delay.

Dear guest, Thank you for your feedback. We appreciate your concerns regarding the bathroom design and the issues with your key/card access in the elevators. Your comments are valuable to us as we continually strive to improve our guest experience. Best regards, Guest Experience Department

Customer review rating 5.0/5

Bejoy P. Families - Confirmed reviews ALL

A very convenient hotel. Friendly staff and a great spread for buffet breakfast.

Dear guest, Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay, appreciated our convenient location, and found our staff friendly. It is also wonderful to know you enjoyed the buffet breakfast. We look forward to welcoming you back in the future. Guest Experience Department

Customer review rating 0.5/5

Kazta S. Families - Confirmed reviews ALL

I am a big Accor fan, but I was very disappointed with the service have provided me at the check-in it was 3 PM and they have not given me the room saying that they could check me in anytime and did try to push me by showing the email that they sent me it was really very sad to see the check in staff welcoming you like that and the worst of all worst does security guard Was very rude and he asked me that I could go and stay at the hotel. If I cannot wait for the room , this type of behavior is not acceptable in the hospitality business industry, and I would highly suggest that this action is taken to the security guard , I was really disappointed with the service I received at this hotel. However, the check-in staff apologize later on, but the security guard did not.

Dear guest, Thank you for sharing your feedback regarding your recent experience at Novotel Barcelona City. I am truly sorry to learn about the challenges you encountered during the check-in process and with the security staff. We take pride in providing excellent customer service and it is disheartening to hear that this was not reflected during your visit. While I understand your frustration with the check-in timing and the interactions you had, I appreciate your acknowledgment of the check-in staff's subsequent apology. It is our goal to ensure that every guest feels welcomed and valued, and I regret that we fell short in this instance. Your comments regarding the behavior of the security staff will be reviewed as we continuously strive to enhance our service standards. We value your loyalty to Accor and hope that you will consider staying with us again, allowing us the opportunity to provide you with a more positive experience in the future. Best regards, Guest Experience Department

Worst stay

TripAdvisor rating 1.0/5

Jackkbv TripAdvisor review

I am a big Accor fan, but I was very disappointed with the service have provided me at the check-in it was 3 PM and they have not given me the room saying that they could check me in anytime and did try to push me by showing the email that they sent me it was really very sad to see the check in staff welcoming you like that and the worst of all worst does security guard Was very rude and he asked me that I could go and stay at the hotel. If I cannot wait for the room , this type of behavior is not acceptable in the hospitality business industry, and I would highly suggest that this action is taken to the security guard , I was really disappointed with the service I received at this hotel. However, the check-in staff apologize later on, but the security guard did not.

Unbelievably unpleasant experience - hear-say and internal blaming

TripAdvisor rating 2.0/5

tortugamuyfeliz TripAdvisor review

We checked into the hotel and booked two rooms. At check-in, we were explicitly informed that a late check-out until 7:00 PM was possible for an additional fee of €50, which we were ready to pay. The next morning, when we went to reconfirm this arrangement, we were given completely different information: we were told that staying until 7:00 PM was not possible and that we must vacate the rooms strictly at 5:00 PM. The situation became even more unpleasant when the she-manager M, explained that this was due to a mistake made by another he-manager E, stating that he is new, non-competent, and made an error. Essentially, the hotel’s internal mismanagement was placed on an employee — and indirectly on the guests. And saying like that about colleagues were also not nice of her. From a guest’s perspective, this is highly unprofessional: * one set of information at check-in, * a completely different one the next day, * after plans had already been made based on what was confirmed. * blaming and saying bad about colleague Guests should not be concerned with who is new. non competent or experienced on the staff. We expect clear communication, consistent policies, and accountability, not internal rude staff blame presented to guests. Unfortunately, the overall impression was one of disorganization and lack of proper management. This significantly damaged our experience and trust in the hotel. When they offered to keep our luggage she-manager G was sour-faced, not welcome, rolling her eyes. Unbelievable disrespectful experience. Manager of the shift tried to sugar coat the situation but she could do nothing despite the team failure. They hide behind the hotel policy which they do not know fully and make mistakes for which they do not want to bear responsibility. Two starts for the breakfast which was good and had warm dishes

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,738 reviews 9.5/10 Location
  • 2,151 reviews 6.8/10 Room
  • 2,614 reviews 8.5/10 Service
  • 54 reviews 5.6/10 WiFi
  • 1,151 reviews 9.1/10 Breakfast
  • 756 reviews 7.6/10 Cleanliness
  • 727 reviews 8.7/10 Food
  • 215 reviews 8.8/10 Bar

Powered by Trustyou

Our other establishments nearby

All our hotels in Barcelona
Internal rules of procedure

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.