Novotel Barcelona City 4 stars

Customer review rating (ALL Rating) 4.3/5 2,937 reviews

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Avenida Diagonal 201, (Entrada por Ciutat de Granada), HB004414, 08018 BARCELONA, Spain

Description

Hotel extras

  • Pool and Rooftop Bar with incredible panoramic views

  • Family rooms (2 children stay free)

  • Private parking at the Hotel

  • Your pets, our friends

  • 5-min. walk to Glòries metro station, good connections

Our accommodation(s)

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Hotel location

Novotel Barcelona City

Avenida Diagonal 201, (Entrada por Ciutat de Granada), HB004414
08018 BARCELONA
Spain

GPS:41.404259, 2.191266

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANTE NOVOTEL

We are committed to market cuisine with locally sourced products. Fresh and seasonal ingredients for an authentic culinary experience, where tradition and innovation meet for that flavorful experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,937 reviews

TripAdvisor Rating  4.1/5  5,042 reviews

Worst stay

TripAdvisor rating 1.0/5

Jackkbv TripAdvisor review

I am a big Accor fan, but I was very disappointed with the service have provided me at the check-in it was 3 PM and they have not given me the room saying that they could check me in anytime and did try to push me by showing the email that they sent me it was really very sad to see the check in staff welcoming you like that and the worst of all worst does security guard Was very rude and he asked me that I could go and stay at the hotel. If I cannot wait for the room , this type of behavior is not acceptable in the hospitality business industry, and I would highly suggest that this action is taken to the security guard , I was really disappointed with the service I received at this hotel. However, the check-in staff apologize later on, but the security guard did not.

Unbelievably unpleasant experience - hear-say and internal blaming

TripAdvisor rating 2.0/5

tortugamuyfeliz TripAdvisor review

We checked into the hotel and booked two rooms. At check-in, we were explicitly informed that a late check-out until 7:00 PM was possible for an additional fee of €50, which we were ready to pay. The next morning, when we went to reconfirm this arrangement, we were given completely different information: we were told that staying until 7:00 PM was not possible and that we must vacate the rooms strictly at 5:00 PM. The situation became even more unpleasant when the she-manager M, explained that this was due to a mistake made by another he-manager E, stating that he is new, non-competent, and made an error. Essentially, the hotel’s internal mismanagement was placed on an employee — and indirectly on the guests. And saying like that about colleagues were also not nice of her. From a guest’s perspective, this is highly unprofessional: * one set of information at check-in, * a completely different one the next day, * after plans had already been made based on what was confirmed. * blaming and saying bad about colleague Guests should not be concerned with who is new. non competent or experienced on the staff. We expect clear communication, consistent policies, and accountability, not internal rude staff blame presented to guests. Unfortunately, the overall impression was one of disorganization and lack of proper management. This significantly damaged our experience and trust in the hotel. When they offered to keep our luggage she-manager G was sour-faced, not welcome, rolling her eyes. Unbelievable disrespectful experience. Manager of the shift tried to sugar coat the situation but she could do nothing despite the team failure. They hide behind the hotel policy which they do not know fully and make mistakes for which they do not want to bear responsibility. Two starts for the breakfast which was good and had warm dishes

Good for business not holiday

TripAdvisor rating 3.0/5

yhismail TripAdvisor review

Very basic hotel. Reception area beautiful. Rooms very bland. Bathrooms even worse. Feels like a hospital bathroom. No amenities unless asked for. NO PORTER so had to get our own luggage with trolley. Near a little mall, 20 minute walk to Segrada Familia. Other than that, a bit far from everything else

Dear Yhismail, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the reception area and the location of our hotel. However, we regret to hear that the room and bathroom did not meet your expectations. Our team strives to provide a comfortable environment, and your insights will be taken into consideration. We also acknowledge your concerns regarding luggage assistance, and while we do not offer porter services, we are here to help with any additional requests during your stay. Best regards, Guest Experience Department

Customer review rating 4.5/5

Jolanda J. H. Business - Confirmed reviews ALL

Lovely hotel, nice atmosphere, excellent breakfast. Only thing is the key cards that stop working every now and then.

Customer review rating 4.0/5

Seyyedsaeed H. Families - Confirmed reviews ALL

Small for family, the small room for 4 persons while fabulous breakfast 🍳

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Other web-users rate our hotel

  • 1,738 reviews 9.5/10 Location
  • 2,151 reviews 6.8/10 Room
  • 2,614 reviews 8.5/10 Service
  • 54 reviews 5.6/10 WiFi
  • 1,151 reviews 9.1/10 Breakfast
  • 756 reviews 7.6/10 Cleanliness
  • 727 reviews 8.7/10 Food
  • 215 reviews 8.8/10 Bar

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Internal rules of procedure

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.