Dear Guest, Thank you for sharing your experience. We sincerely regret the inconveniences you encountered during your stay and understand your disappointment regarding the cleanliness, the condition of some of the rooms, and the service you received. We would like to point out that, after receiving your feedback, our Manager on Duty personally intervened the following morning to address the situation and assigned you a complimentary upgraded room with city views, which had been previously inspected by our team, with the aim of providing you with a more comfortable stay. In addition, we have carefully reviewed your comments with the departments involved. Some of the team members you interacted with were recently appointed and still undergoing their integration process. As a result, we have reinforced the training and support provided to our reception team to ensure a more consistent service in line with our standards. We regret that, despite the measures taken during your stay, we were unable to fully restore your confidence. Your observations have also been shared with our housekeeping and maintenance managers so that the points raised can be thoroughly reviewed and our quality control procedures further strengthened. We sincerely appreciate the time you have taken to share your feedback, as it helps us identify areas for improvement and deliver a better experience for our guests. Kind regards, Quality Department

Dear Guest, Thank you very much for sharing your experience. We are delighted to hear that you enjoyed our location and felt well cared for from the moment you arrived. We are also pleased that our team helped make your anniversary celebration even more special with a small welcome gesture. We look forward to welcoming you again on a future visit to Barcelona. Kind regards, Quality Dep

Dear Guest, Thank you very much for sharing your experience with us. We are delighted to hear that you enjoyed your comfortable and quiet room, and that the room upgrade helped make your stay even more enjoyable. We are also pleased that you appreciated the atmosphere and organization of the room. We would especially like to thank you for your loyalty as an ALL - Accor Live Limitless member. Your trust means a great deal to us, and we truly value your continued support. We look forward to welcoming you back very soon for another pleasant stay. Kind regards, Quality Department

Dear Guest, Thank you very much for your loyalty and for choosing us every time you visit Barcelona. We are delighted to know that you appreciate our location, the friendliness of our team, and the cleanliness of our rooms. Comments like yours are a wonderful reward for all of us. We look forward to welcoming you back very soon for another excellent stay. Kind regards, Quality Dep

Thank you for sharing your feedback. We are sorry to hear that some aspects of your stay did not meet your expectations. Regarding housekeeping, guests may use the "Do Not Disturb" sign to avoid interruptions, and our reception team is always available to arrange additional towels or other specific requests when needed. We will nevertheless review your comments with our team to further improve our service. As for our Suite rooms, they feature a darker and more intimate design style. Following your feedback, we carried out additional checks regarding the moisture concerns mentioned and confirmed the room was inspected accordingly. We also regret the inconvenience caused by the key card issues and appreciate you bringing this to our attention. Your comments help us continue improving, and we hope to have the opportunity to welcome you back for a better experience in the future. Kind regards, Quality Department

Dear Guest, Thank you very much for sharing your experience with us. We sincerely regret the inconveniences you encountered upon your arrival, especially having to change rooms twice due to issues with the sofa bed and the shower. We understand the situation and apologize for the inconvenience caused. We normally make every effort to ensure that our rooms are in perfect condition before being assigned to new guests. We appreciate, however, your kind comments regarding the friendliness and attentiveness of our team during your stay, as well as our location, close to shopping areas, restaurants, and local attractions. We are also pleased to know that you enjoyed the breakfast offered. Your comments regarding the condition of the rooms have been shared with the relevant departments. We continuously work on improving our facilities to ensure they meet our guests' expectations and the quality standards we strive to provide. We hope to have the opportunity to welcome you again and provide you with a much more satisfying experience on your next visit to Barcelona. Kind regards, Quality Department

Dear Guest, Thank you very much for sharing your experience. We are pleased to hear that you enjoyed our excellent location, close to both the beach and the shopping areas, as well as our breakfast and the gluten-free options available. We sincerely regret the inconveniences you encountered during your stay, particularly regarding the condition of certain room facilities, the functionality of some equipment, and the handling of the amenities requested for your arrival. Your comments are very valuable to us and will help us strengthen our maintenance and follow-up procedures to prevent similar situations in the future. We especially appreciate that, despite these issues, you highlighted our family-friendly environment and would consider staying with us again on a future visit to Barcelona. We hope to have the opportunity to provide you with a fully satisfactory experience next time. Kind regards, Quality Department

Dear Guest, Thank you for sharing your feedback. We are delighted to hear that you enjoyed a comfortable stay and appreciated our location, offering a quieter experience while still being well connected to the heart of Barcelona. Your kind words about our Front Desk team, including our concierge, security staff, and porters, mean a great deal to us. We will be pleased to share your compliments with them, as providing attentive and welcoming service is one of our top priorities. We look forward to welcoming you back to Novotel Barcelona City for another enjoyable stay. Kind regards, Quality Dep

Dear Guest, Thank you for sharing your experience. We sincerely regret the inconveniences you encountered during your stay, particularly the difficulties with the air conditioning and the error in the application of the tourist tax. We are pleased to hear that our reception team was able to correct the incorrect charge immediately once it was brought to their attention. Nevertheless, we understand your concern and regret that this situation was not identified earlier. We are also sorry that we were unable to resolve the air conditioning issue to your satisfaction during your stay. Your comments have been shared with the relevant departments to reinforce our maintenance, follow-up, and billing procedures. We appreciate your feedback, as it helps us continue improving the experience we provide to our guests. Kind regards, Quality Department

Dear Guest, Thank you for your loyalty to Accor and for taking the time to share your feedback. We are delighted to know that you enjoyed our convenient location, the cleanliness of the hotel, and the quality of our food. It is especially rewarding to hear that you had another satisfying stay with us. Your continued trust and support mean a great deal to our team. We look forward to welcoming you back to Novotel Barcelona City on your next visit to Barcelona. Kind regards, Quality Dep

Dear Guest, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay and appreciated our convenient location. However, we sincerely regret the inconvenience you experienced in your room, particularly the issues with the washbasins, which should not have affected your comfort during your stay. Your comments have been shared with our Maintenance team for review and follow-up. We also regret that your interaction with a member of our team left you with a negative impression. Our goal is to ensure that all our guests feel welcomed and are treated with kindness and respect at all times. Please accept our apologies for any discomfort or dissatisfaction caused by this situation. We truly appreciate you taking the time to share your feedback with us, as it helps us identify areas for improvement and continue enhancing the experience we offer our guests. We hope to have the opportunity to welcome you back and provide you with a completely positive experience on a future visit. Kind regards, Quality Department

Dear Guest, Thank you for your kind feedback. We are delighted to hear that you enjoyed our lovely location, the smooth check-in process, and the wonderful service provided by our team. It is also great to know that you found your room perfect and very clean. We truly appreciate your comments and look forward to welcoming you back soon. Kind regards, Quality Dep

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our great location, with easy access to the metro, as well as our rooftop bar. Your kind comments about the service provided by our team are especially appreciated. We will be pleased to share your compliments with them, as they work hard every day to create memorable experiences for our guests. We hope to have the pleasure of welcoming you back to Novotel Barcelona City in the near future. Kind regards, Quality Dep

Dear Guest, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your comfortable room, the beautiful views, our convenient location, and especially the amazing breakfast. Your kind words about our reception team and the service provided by all our staff mean a great deal to us. We will be sure to share your compliments with the entire team. We look forward to welcoming you back to Novotel Barcelona City on your next visit to Barcelona. Kind regards, Quality Dep

Dear Guest, Thank you for sharing your experience with us. We are pleased to hear that you appreciated our location and the views over the city during your stay. However, we sincerely regret the inconvenience caused by the lack of shower gel replenishment and, in particular, the amount of time you had to spend requesting it on several occasions. We understand that this situation affected the planning of your morning and had a negative impact on your visit to the city, something we deeply regret. Your comments have been shared with our Housekeeping and Front Office teams to review the procedures for replenishing amenities and following up on guest requests. We must ensure that such requests are handled promptly and efficiently to avoid the inconvenience you experienced. We have also taken note of your remarks regarding the size of the room. Nevertheless, we are pleased that you were able to enjoy the views of Barcelona during your stay. For a future visit, we would be delighted to invite you to discover our Suites, which offer significantly more space and comfort. Please accept our sincerest apologies for not meeting your expectations in this particular aspect of our service. We truly appreciate you taking the time to share your feedback, as it helps us identify opportunities for improvement. We hope to have the opportunity to welcome you back and provide you with a fully satisfactory experience on a future visit. Kind regards, Quality Dep

Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and particularly appreciated our location, the rooftop bar and pool, as well as the friendliness of our team, especially in this area. We sincerely apologize that you did not receive all the necessary information regarding breakfast hours, the café, and the hotel's facilities upon arrival. We greatly appreciate your feedback, as providing clear and comprehensive information from the very beginning is essential to ensuring our guests can fully enjoy all the services available. We would like to mention that several new team members have recently joined us, which may have contributed to this communication gap. Nevertheless, we have reinforced the training provided to our teams to ensure a more consistent and informative guest experience. We also appreciate you bringing the condition of the shower silicone seals to our attention. Your comments have been shared with our maintenance team, who will review the issue and take the appropriate corrective measures. We are also sorry to hear that the room size did not fully meet your family's needs. It is a pleasure to know that you were able to rest comfortably, enjoyed the breakfast, and found our luggage storage service helpful, allowing you to make the most of your time exploring Barcelona before check-in. We would be delighted to welcome you back on a future visit. For your next stay, we will be happy to assist you in selecting a larger room that better suits your family's needs and ensures an even more comfortable experience. Kind regards, Quality Dep

Dear Guest, Thank you for taking the time to share such detailed feedback about your recent family stay. I am truly sorry to learn that your experience did not meet either your expectations or the standards we strive to provide. I understand your disappointment regarding the service received and the condition of certain room elements as well as your perception of the breakfast offering. Please be assured that we take all guest comments very seriously. I have shared your observations with the relevant department heads so that each of the points raised can be reviewed and the necessary corrective actions taken. Feedback such as yours is invaluable in helping us identify areas where improvements are needed. I would also like to mention that maintaining the quality and standards expected of a four-star hotel is a priority for us. For this reason, we carry out improvement and refurbishment projects on a regular basis, investing each year in our facilities and services to ensure that the hotel continues to offer a comfortable and modern experience for our guests. While I am pleased that our location and proximity to the metro station were positive aspects of your stay, I regret that these were not enough to compensate for the inconveniences you encountered during your visit. Thank you once again for bringing these matters to our attention. We sincerely hope to have the opportunity to regain your confidence during a future stay and provide you with the high standard of service and comfort that we strive to deliver. Kind regards, Quality Dep

Dear Guest, Thank you for sharing your feedback regarding your stay. We are pleased to know that you found your room clean and the bed comfortable, and that you appreciated the variety offered at our breakfast buffet. Regarding the breakfast experience, please allow us to note that the hotel was operating at full occupancy during the dates of your stay. As a result, many guests chose similar time slots for breakfast, which unfortunately led to a busier atmosphere than usual. We regret any discomfort this may have caused. We are also sorry to learn about the inconvenience with your room key cards. Please note that we have recently upgraded our room and elevator key card system specifically to improve reliability and prevent cards from becoming demagnetized or inactive. Nevertheless, your comments are extremely valuable, and we will review the system again with our technical team to further improve the encoding and performance of the cards. We appreciate you bringing these matters to our attention and hope to have the opportunity to welcome you back for a smoother and more enjoyable experience in the future. Kind regards, Quality Department

Dear Guest, Thank you for sharing your feedback. We are delighted to hear that you enjoyed our convenient location, comfortable facilities, and especially the service provided by our team. Your kind words about our staff's friendliness and helpfulness are truly appreciated. At the same time, we sincerely apologize for the issues you encountered in the bathroom. Please be assured that your comments regarding the drainage and cleanliness have been shared with the relevant departments for immediate review and follow-up. Regarding your observation about insects, we take such matters extremely seriously. Our hotel operates under strict hygiene and safety protocols and undergoes regular preventive pest-control inspections and treatments. While isolated incidents can occasionally occur, they do not reflect our usual standards, and we appreciate you bringing this to our attention so that additional inspections can be carried out. Thank you for helping us improve. We hope to have the opportunity to welcome you back and provide you with an even better experience. Kind regards, Quality Department