Sofitel Barcelona Skipper 5 stars

Customer review rating (ALL Rating) 4.8/5 2,127 reviews

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Description

Hotel extras

  • Between the Mediterranean and the city: an unbeatable location in Barcelona

  • An oasis of crystalline waters: pools to enjoy every season of the year

  • Star flavours: local essence elevated by the talent of head chef David Andrés

  • Bright and versatile spaces that inspire gatherings of up to 400 guests

  • Pets are always welcome (up to 8 kg)

Our accommodation(s)

Book this hotel
Room 1

Discover the Luxury room, where Parisian style meets garden views. With a balcony, Sofitel MyBedTM and stylish Diptyque bath products, it's the ideal retreat to inspire and unwind.

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x Double bed(s)
  • Views: Garden View
  • Most of the accommodation: Balcony

Parisian elegance and Barcelona soul. Relax in this spacious room with a large balcony facing the Mediterranean. A haven of sophistication and comfort where style meets the sea breeze.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop

Our Premium Room invites you to embrace La Vida Chic: elegance, refinement, Sofitel MyBedTM, advanced technology and luxury details such as Nespresso and Diptyque bath products for a sublime rest.

Max. number of persons
2
Area
From 35 m² / 376 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop

Our Premium Room invites you to embrace La Vida Chic: sea views, Sofitel MyBedTM, advanced technology and luxury details such as Nespresso and Diptyque bath products for a sublime rest.

  • Views:

    Ocean/Sea view

Max. number of persons
2
Area
From 35 m² / 376 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop

Experience French elegance by the Mediterranean. Our Superior room combines flawless comfort with Sofitel touches: MyBedTM, chevron parquet, and Diptyque bath amenities for a memorable stay in Barcelona.

  • Views:

    City View

Max. number of persons
2
Area
From 28 m² / 301 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop

Discover the Luxury Room, combining Parisian design with garden and Blue pool views. Includes a balcony, 2 Sofitel MyBedTM single beds, and Diptyque bath amenities for inspired relaxation.

  • Views:

    Garden View

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop

Suite

Presidential Suite

The ultimate expression of luxury at Sofitel Barcelona Skipper with 1,646 sq ft of unique design. Enjoy Mediterranean views, a spacious living room, master bedroom, kitchenette, and VIP amenities.

  • Most of the accommodation:

    Terrace

Max. number of persons
2
Area
From 150 m² / 1614 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room

Tv Facilities

  • 60'/152 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

Opera suite with a living room and terrace.

The Opera Suite combines spaciousness and exceptional luxury: a balcony with a view, a Sofitel MyBedTM, separate spaces and a bathroom with a bathtub and rain shower for an elegant and memorable stay.

  • Views:

    Garden View or Ocean/Sea view

  • Most of the accommodation:

    Terrace

Max. number of persons
3
Area
From 59 m² / 635 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room

Tv Facilities

  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

Prestige suite with a living room and views of the city.

Bright, spacious and elegant, the Prestige Suite blends French style with modern design. It features a separate lounge, a full minibar, Diptyque bath amenities and Mediterranean light for a unique stay.

  • Views:

    City View

Max. number of persons
3
Area
From 54 m² / 581 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Phone with 2 handsets in room

Tv Facilities

  • 55'/140 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Hotel location

Sofitel Barcelona Skipper

Av del Litoral 10, HB004318
08005 BARCELONA
Spain

GPS:41.385864, 2.194498

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 225 rooms
  • 4 rooms for people with reduced mobility
  • 22 connecting rooms
  • 225 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • Spanish
  • French
  • Italian
  • Portuguese
  • Russian

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets allowed Additional charge

Boutiques/shopping

Gift shop/newspaper shop

Catering

2 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

12 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Well-being

ElCielo

  • Outside
  • On site

Blue

  • Outside
  • On site

Fitness Additional charge

  • On site

Sports and leisure

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 60 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.95 m / 9.5 ft
  • Parking pricing: 30.00 € 30 EUR Per day

  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Stairs
  • Valet parking

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

Although Syrah is our breakfast room, it is also a versatile on request restaurant, ideal for holding conventions and private business or family events.

ElCielo

Bar and pool on top floor. Menu of salads, light snacks and a variety of fruits, smoothies and natural juices, always thinking about our guests' well-being. Closed from October 15, 2023, until spring 2024

Bar Type
POOL BAR
Capacity
30
Accessibility
Accessible service

Other informations

Services

  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Smoking Area
  • Musical Entertainment
  • Terrace

Payment

  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks

Snacks facilities

  • Cold snacks
  • Hot snacks

Bar and pool on top floor. Menu of salads, light snacks and a variety of fruits, smoothies and natural juices, always thinking about our guests' well-being. Closed from October 15, 2023, until spring 2024

Syrah Mediterrani elevates breakfast with fresh, high-quality ingredients, from artisanal pastries to vibrant Mediterranean dishes, for an elegant, flavorful start to every morning.

Fitness center open 24 hours a day, 365 days a year.

Sofitel Barcelona Skipper offers elegant wedding spaces: terraces with sea views, gardens, versatile rooms, and a rooftop. A sophisticated, customizable setting for unique Mediterranean celebrations.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,127 reviews

Customer review rating 5.0/5

Elizabeth A. W. Friends - Confirmed reviews ALL

Customer review rating 4.5/5

Rob W. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Anthony T. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Paul K. M. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Tracy C. B. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Rob W. Couples - Confirmed reviews ALL

We had wonderful experience staying at Sofitel Barcelona Skipper. The room was well appointed and comfortable. The staff were very helpful and attentive which really made our stay great.

Customer review rating 5.0/5

Anthony T. Couples - Confirmed reviews ALL

Everything was exceptional. Our only regret was not booking in one day earlier. There is too much to see in Barcelona for but a single day.

Customer review rating 4.5/5

Paul K. M. Couples - Confirmed reviews ALL

We enjoyed our stay. Irene at the front desk was very good, all reception staff were friendly helpful and professional. Genis was absolutely amazing, we enjoyed getting to know him and he was extremely accommodation, top notch employee!

Customer review rating 5.0/5

Tracy C. B. Couples - Confirmed reviews ALL

our room was gorgeous, the staff very delightful!

Customer review rating 5.0/5

Barry E. R. Families - Confirmed reviews ALL

Great location and a very comfortable hotel. The staff were fantastic. In particular, Jasmine and Gabriel were very helpful to us as first time visitors to Barcelona.

Customer review rating 5.0/5

Michael A. S. Couples - Confirmed reviews ALL

Wonderful hotel especially the staff. Room ready upon arrival and quite comfortable. Breakfast buffet best we ever had and staff was fabulous.

Customer review rating 4.5/5

Catherine L. R. Families - Confirmed reviews ALL

The hotel was very smart. Breakfast was delicious. Roof terrace was great. It wasn’t clear if the other pool was open.

Customer review rating 5.0/5

Sajmira H. Families - Confirmed reviews ALL

We had a wonderful stay at Sofitel Barcelona Skipper! The hotel has a lovely atmosphere, and the location near the beach is perfect for enjoying Barcelona. It was a great place to relax after exploring the city and made our trip even more special. We would happily stay here again and highly recommend it!

Customer review rating 1.0/5

Donald H. T. Business - Confirmed reviews ALL

Forgot to add in points. Multiple power outages and no WiFi

Customer review rating 5.0/5

Rita D. Families - Confirmed reviews ALL

The staff is excellent and professional—they help with everything and offer great recommendations. The food at all the hotel’s restaurants is very fresh and delicious. Housekeeping is outstanding. The location is unbeatable, and the rooms are spacious, clean, and beautiful. The hotel’s maintenance is a perfect 100 out of 100. We visit Barcelona every year, and I’m so glad we found such a great hotel; we will definitely be back. Thank you to the entire team! — Rita D.

Customer review rating 4.5/5

Deborah N. Business - Confirmed reviews ALL

Loved the hotel. Breakfast was wonderful. The bar was great. Location great

Customer review rating 5.0/5

Mduduzi R. K. Friends - Confirmed reviews ALL

Everything was smooth and easy from the day of arrival. The staff is very helpful and welcoming.

Customer review rating 5.0/5

Wei-seong T. Business - Confirmed reviews ALL

It’s always a pleasure to come back to stay at Sofitel Skipper BCN, get a warm welcome and get taken care of.

Customer review rating 5.0/5

Aryan A. Families - Confirmed reviews ALL

Clean, vibrant, great breakfast but the highest compliment will be to the great customer service team and staff.

Customer review rating 2.0/5

Kalpana P. Families - Confirmed reviews ALL

I was at hotel for a wedding. It looked beautiful when I entered. When we got to room, noticed that one of the beds had a white spot that looked like dried lotion or something and dark spot on foot of bed. We told the front desk and the lady was vary nice and asked if the staff could go replace it. We scheduled for while we were out of room and the lady even offered two drinks to fix compensate for inconvenience. Then for the three nights we were there randomly while we slept the lights would turn on and we would have to turn back off, which we did mention to front desk, but they just apologized. Before we left we wanted to use the drink tickets and as we had walked to bar the door closed and we asked at the desk and were told to order drinks to room. We did that and used the drink tickets that we had been given to the server, but then were charged for the drinks a very hefty price for two drinks, when I tried to tell the desk when checking out they just said drink tickets are to be used at bar and didn't want to hear about it. It seems it is hit or miss with who you get at the front desk. We did get breakfast there and that was good and servers were always very pleasant and helpful.

Customer review rating 5.0/5

Eric B. K. Business - Confirmed reviews ALL

Well designed hotel with wonderful staff.

Dear Guest, Thank you for your kind feedback! We’re delighted to hear that you appreciated our hotel’s design and the warm hospitality of our team. Your compliments mean a great deal to us, and we look forward to welcoming you back to Sofitel for another wonderful stay. Sincerely, Fatima Ahaddaf Guest Experience Manager

Customer review rating 1.5/5

Jonathan B. Business - Confirmed reviews ALL

A 5 star hotel that has a lot of amenities, but issues to boot. The hotel was clean, but when I checked in I had found that the heater didn't work, the shower door wouldn't close, and the lights would randomly turn on and off through the night. I had maintenance called up to my room more than once to fix these issues, but my problems never resolved regardless of that fact. It's a good hotel if all you need is a good nights rest but, if you plan on staying in room a lot, I would avoid it. For the price point, I'm not sure I'd spend the money on my own if I weren't here for business.

Dear Guest, Thank you for taking the time to share such detailed feedback about your stay with us. We are pleased to hear that you appreciated the cleanliness of the hotel and the efforts of our housekeeping team, as well as the friendliness and helpfulness of our staff. However, we sincerely apologize for the maintenance issues you experienced in your room, particularly with the heating, shower door, and lighting. We understand how frustrating it must have been to report these concerns repeatedly without a satisfactory resolution, and we regret that your comfort was compromised. We are equally sorry for the difficulties you encountered when trying to arrange the incidental deposit through your company. We understand that, as an international traveler, email was your primary means of communication, and you deserved clear, timely, and helpful information before your arrival. We regret that our email correspondence did not meet your expectations. Your feedback highlights important areas where we need to improve, particularly in maintenance follow-up and pre-arrival communication. Please be assured that we take your comments seriously and will share them with the relevant teams for review. Thank you again for your honest feedback. We regret that your experience did not reflect the level of service and comfort we strive to provide, and we hope to have the opportunity to restore your confidence in Sofitel in the future. Sincerely, Fatima Ahaddaf Guest Experience Manager

Customer review rating 5.0/5

Anthony S. Business - Confirmed reviews ALL

I thoroughly enjoyed my stay at Sofitel. The people were amazing, the food was great, and the entire place was immaculate and in pristine condition. I never stayed at a Sofitel before but if I have the opportunity to do so in the future I will definitely do it!

Dear Guest, Thank you for your wonderful review! We’re delighted to hear that your first stay at Sofitel was such a memorable experience. It’s fantastic to know that you enjoyed the warm hospitality of our team, the quality of our food, and the cleanliness and condition of our hotel. Your kind words mean a great deal to us, and we’re especially pleased that your experience has inspired you to stay with Sofitel again in the future. We look forward to welcoming you back and creating even more wonderful memories! Sincerely, Fatima Ahaddaf Guest Experience Manager

Customer review rating 5.0/5

Jane S. A. Couples - Confirmed reviews ALL

Fabulous quality and service from the whole team.

Dear Guest, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the quality of our service and had such a beautiful dining experience at TENDIEZ restaurant. We’ll be sure to share your kind words with Ana Julia, our chef, and the entire kitchen team. Your recognition means a great deal to everyone involved in making your visit special. We look forward to welcoming you back to Sofitel for another exceptional stay and memorable dining experience! Sincerely, Fatima Ahaddaf Guest Experience Manager

Other web-users rate our hotel

  • 542 reviews 9.2/10 Location
  • 890 reviews 8.4/10 Room
  • 1,328 reviews 9.1/10 Service
  • 5 reviews 3.8/10 WiFi
  • 383 reviews 8.3/10 Food
  • 355 reviews 9.2/10 Breakfast
  • 340 reviews 9.6/10 Vibe
  • 324 reviews 7.4/10 Comfort

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