ibis Barcelona Centro (Sagrada Familia)

The room itself was fine, although a little small , the staff were very helpful and the cleaning was great. However the hotel was just open to anyone and during our checkout a thief came in and stole our luggage containing our valuables and passports, so security was in others words, absolute pants

We spent 6 nights at Ibis Centro. Staff were very helpful and room was clean. As a feedback, it’d be better if room was a little bit bigger. Breakfast was ok and coffee was delicious. Location of the hotel is really centric and very close to Verdaguer metro station which is the line that takes you to the touristic attractions.

Everything good

Very pleasant staff, good location, rooms clean and very silent inside

Noisy room across a school. On the window Only a black out blind to give privacy so either you were on show for the people on the balconies opposite or you had to stay in the dark. Out of 3 plugs only one worked safely, the other 2 sparked when I plugged in my cable. The mattress was so soft I could feel the bed frame, I didn’t sleep at all and it flared up a massive back and neck pain int the morning. The air con was not working, it blew cold air only, I realised that too late as I was freezing and cought a cold. Worse still, the shower temperature kept on changing from cold to boiling hot, I actually burnt my hand. (I can provide you pictures) I left after one night when I was supposed to stay another 2. I have never left a hotel before and I have also stayed in many Ibis hotels in different towns and countries. This hotel is a disgrace and put the name ibis to shame. The person at the reception who I did my check in and out was quite rude(Douglas), he was adamant that I had not paid for my room in advance, I assured him I did. He kept telling me I didn’t. I had to pay again as he couldn’t find the payment. When I finally managed to open my emails (the wifi is also very poor) and showed him I had indeed paid for the room he was non plussed, didn’t even apologised for being quite curt with me. Also had to ask for a colleague how to proceed the refund as he didn’t know how to do it. At check out when I explained why I was leaving, showing him my burnt hand, again no reaction, couldn’t care less, I asked if under the circumstances I could get a refund for the 2 night I had paid for and he said that was my choice to leave, totally ignoring that I had no other choice but to leave if I wanted to sleep and not be burnt again. I couldn’t leave that hotel fast enough. I am hoping to get a refund and an apology.