ibis Frankfurt Centrum 3.5 stars

Customer review rating (ALL Rating) 4.3/5 2,273 reviews

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ibis Frankfurt Centrum - Image 1
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Speicherstrasse 4, Hessen, 60327 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Partnership with Green Key and Green Globe.

  • Central on the Main, opposite the famous Museum Embankment, beautiful old town with Römer.

  • 233 rooms in five categories. Family rooms with impressive views. Ideal for business guests and families.

  • Our dedicated team awaits you at an exceptional ibis hotel.

  • 3 stylish meeting rooms with state-of-the-art equipment for up to 60 people

Our accommodation(s)

Hotel location

ibis Frankfurt Centrum

Speicherstrasse 4, Hessen
60327 FRANKFURT AM MAIN
Germany

GPS:50.102118, 8.664662

Telephone
Fax +49 69 27303300

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

I-BAR

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,273 reviews

Customer review rating 1.0/5

Omer Y. Solo - Confirmed reviews ALL

It was the smallest ibis room I’ve ever stayed in.

Dear Omer Y., Thank you for your visit and for taking the time to review your stay with us. Above all, we would like to apologize for not meeting your expectations in terms of room size and furnishings. By way of explanation, our hotel was not opened as an ibis hotel and therefore differs slightly from the standard ibis rooms. We aim to offer good quality at adequate prices. We therefore hope to be able to welcome you to our hotel in the future. With best regards, The team from the ibis Frankfurt Centrum

Customer review rating 5.0/5

Christelle P. Solo - Confirmed reviews ALL

It was a day of chaos for train travelers. After yet another delay announcement, I realized that I would have to spend half a night sleeping at a train station in Basel if I took the next available train. So I decided to stay in Frankfurt and sleep those hours at a hotel, then leave early to have a smooth connection back home. As an Accor member, I of course thought of looking up the website and found that an IBIS hotel a short walk from the train station had single rooms available. I booked online and checked in 10 minutes later. The room was clean and sufficiently comfortable for the few hours that I would need it. My only regret is that I couldn't stay for breakfast.

Dear Christelle P., Thank you for staying with us. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of the entire team, we would like to thank you for the highest marks in nearly all categories. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Yours sincerely, The team of the ibis Frankfurt Centrum

Customer review rating 4.0/5

Blass M. Business - Confirmed reviews ALL

WiFi was unreliable. Signal strength was good, but even wikipedia wouldn't load.

Dear M. Blass, Thank you for your visit, the high rating, and also for your critique and suggestions on improvement. We take your input very seriously and we have already discussed it with the managers and colleagues in charge. Please accept our apologies for the inconveniences you had to deal with. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the ibis Frankfurt Centrum

Customer review rating 2.5/5

Wojciech G. Business - Confirmed reviews ALL

The main point that I will mention here is the room - it was exceptionally small and also for me as a platinum member I was not offered any option for upgrade and I was also not informed that the room is so small, also I believe I was staying in the room number 006 and the water was leaking from the shower cabin, because the bathroom was so small the entire floor was wet, I was provided only with two towers so after I used it after shower, I had to put it on the floor so the entire water can soak in.

Dear Wojciech G., Thank you for your visit and for taking the time to review your stay with us. Above all, we would like to apologize for not meeting your expectations in terms of room size and bathroom. By way of explanation, our hotel was not opened as an ibis hotel and therefore differs slightly from the standard ibis rooms. We aim to offer good quality at adequate prices. We therefore hope to be able to welcome you to our hotel in the future. With best regards, The team from the ibis Frankfurt Centrum

Customer review rating 4.5/5

Sifeddine K. Business - Confirmed reviews ALL

Well located, the staff are very friendly, maybe make a little effort on the breakfast.

Dear Sifeddine K., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. Therefore, on behalf of our entire team, we would like to send a sincere “thank you.” It is rewarding for us to know when our services leave you satisfied and to receive respective ratings and great feedback on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. The team of the ibis Frankfurt Centrum

Other web-users rate our hotel

  • 1,042 reviews 9.1/10 Location
  • 1,500 reviews 4.7/10 Room
  • 1,119 reviews 8.5/10 Service
  • 14 reviews 8.3/10 WiFi
  • 970 reviews 2.7/10 Comfort
  • 681 reviews 8.1/10 Breakfast
  • 573 reviews 6.1/10 Cleanliness
  • 238 reviews 7/10 Value

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