ibis Frankfurt Centrum 3.5 stars

Customer review rating (ALL Rating) 4.3/5 2,218 reviews

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ibis Frankfurt Centrum - Image 1
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Speicherstrasse 4, Hessen, 60327 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Partnership with Green Key and Green Globe.

  • Central on the Main, opposite the famous Museum Embankment, beautiful old town with Römer.

  • 233 rooms of 5 categories. Junior suites with beautiful views. For business & families.

  • Our dedicated team awaits you at an exceptional ibis hotel.

  • 3 stylish meeting rooms with state-of-the-art equipment for up to 60 people

Our accommodation(s)

Hotel location

ibis Frankfurt Centrum

Speicherstrasse 4, Hessen
60327 FRANKFURT AM MAIN
Germany

GPS:50.102118, 8.664662

Telephone
Fax +49 69 27303300

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

I-BAR

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,218 reviews

Customer review rating 3.0/5

Nikita I. Couples - Confirmed reviews ALL

Old building, depressingly low ceilings, tiny rooms, small windows locked shut -- too hot because of the sun blasting on the riverside but no air-conditioning because "it's winter".

Dear Nikita I., Thank you for your visit and for taking the time to review your stay with us. Above all, we would like to apologize for not meeting your expectations in terms of room size and furnishings. By way of explanation, our hotel was not opened as an ibis hotel and therefore differs slightly from the standard ibis rooms. We aim to offer good quality at adequate prices. We therefore hope to be able to welcome you to our hotel in the future. With best regards, The team from the ibis Frankfurt Centrum

Customer review rating 4.0/5

Juntao L. Couples - Confirmed reviews ALL

Everything’s perfect. I just really hope if we can have some toothpaste prepared because I forgot to bring mine and it made me a bit sad. Also, I hope the Wasserkocher that we could borrow, cleaner from the inside, especially when we need to even pay a deposit for it. It is actually really really dirty inside and I wonder if it deserve the deposit. and it made me sad too.

Dear Juntao L., Thank you for your visit, the positive feedback, and also for your critique and suggestions on improvement. We take your input very seriously and we have already discussed it with the managers and colleagues in charge. Please accept our apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. We sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, The team of the ibis Frankfurt Centrum

Customer review rating 5.0/5

Kathryn M. Business - Confirmed reviews ALL

All the staff I encountered were friendly and helpful. The rooms were clean and the hotel is in a great location. Breakfast was kept well stocked despite it being busy.

Dear Kathryn M., We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. We are looking forward to welcoming you back as a guest hopefully soon. Yours sincerely, The team of the ibis Frankfurt Centrum

Customer review rating 2.0/5

Jose E. O. P. Business - Confirmed reviews ALL

I found it quite uncomfortable to have a malfunctioning electric heater on the bathroom, operated by a 15-minute switch. The bed was uncomfortable as well. Room noise isolation was good.

Dear Jose E. O. P., Thank you very much for your visit. We regret that your experience with your bed and the heater in the bathroom did not meet your expectations; please allow us to express our sincerest apologies. We hope that you will give us the opportunity to better serve you in the near future, and your next visit will be more pleasant as the previous one. Best regards, The team of the ibis Frankfurt Centrum

Customer review rating 4.0/5

Limchen L. Couples - Confirmed reviews ALL

Comfort stay. Good restaurants nearby. Helpful staff.

Dear LimChen L., Thank you very much for your visit and for taking the time to review your stay with us. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The positive remarks on the staff made us very happy, we would like to say a sincere “thank you” again. We hope to welcome you as our guest soon again. Yours sincerely, The team of the ibis Frankfurt Centrum

Other web-users rate our hotel

  • 1,014 reviews 9/10 Location
  • 1,485 reviews 4.8/10 Room
  • 1,119 reviews 8.5/10 Service
  • 14 reviews 8.6/10 WiFi
  • 964 reviews 2.9/10 Comfort
  • 674 reviews 7.9/10 Breakfast
  • 554 reviews 6/10 Cleanliness
  • 224 reviews 6.5/10 Value

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