ibis Frankfurt Centrum Hotel 3.5 stars

We had a great view on to the main. The service was excellent. We definitely recommend this hotel for a short stay.

Room was great, fast internet (although limited behind paywall, but good enough for most people), good breakfast, nice staff, Only minus points are lack of somewhere to store clothes other than some coat hangers. And no minifridge to store some food items.

Limited staff to provide normal services such as cleaning room everyday instead of each 3/4 days . No one in the bar restaurant area to take care about the food or drink order. No fresh product for the breakfast, the staff do not speak English so much harder to order the desired food . And I paid a late check out of 15€ !! Leaving at 13:30 instead of 12:00 ........ When I book an hotel , I book it for the services not only for a tiny room .

The location is perfect, the staffs are very helpful and kind... the rooms are clean and comfortable.. I feel like home and absolutely I'd come back again❤❤❤❤

I choose this hotel, because it was located close to my destination. I had a room with a nice view over the river. The bed was very poor, the linen very nice though. Very small bathroom where the water somehow gets out on the floor. The towels were nice. I stayed for two nights, the bin wasn’t even emptied. The Air conditioning was so loud that it’s not easy to sleep while it’s on. The two girls in the reception was very helpful and spoke English very well.

Location and accomodation very good. However, on your brochure you state you offer 'small breakfast' from 10 to 12.00h. I asked to pay at the reception for this, but the young man said you weren't offering a small breakfast. I replied that the offer was shown on the brochure in my room. And, if not, that the brochure should be removed from the rooms. After that, he said ok. Otherwise, I also found the breakfast personnel rather unfriendly when I went in for breakfast after 10. Also the cleaning woman didn't give me my voucher on the 3rd day in the morning for not needing cleaning services. On the first 2 days there hadn't been a problem and I could go down for a coffee in the bar before 12.00. Both cleaning women said they didn't understand any German when I asked for the voucher in the lobby where my room was. But when the manager came they suddenly could understand and she gave me my voucher from a whole pile on her trolley. I had shown her my card with myroom number before speaking to her and we were standing 2 doors away from my room at around 11.30. She knew it hadn't needed cleaning. This was very annoying indeed for me and not usual conduct at Ibis hotels. I have always had pleasant stays at ibis, ibis budget and ibis styles. What a pity.

all good. breakfast is very good, staff very friendly and helpful. bathroom too small, but it is absolutely expected in any ibis anywhere. location very good.

I was disappointed first before arriving, when I wrote to make sure I could get same kind of room than last time. Nobody answered my mail and I had to call to check. In all other hotels they make the effort of answering... On the saturday morning I tried to switch on the TV but no way with the remote control...I had to switch it on manually, taking time in looking for the button...I said it to the reception before leaving the hotel but my remark was not taken seriously and nothing was proposed to me, so in the evening the problem was still the same...not really normal to change the channels manually on the TV ! I called the reception and asked the woman who answered, if she could come and check, she did not come but 20 min later called back to propose me to change of room ! I said no, because I had required especially this more quiet room at the end of the corridor.Then she told me to give her the remote control when I would go out again, what I did. When I came back after midnight the remote control worked. The next day (sunday),I left the hotel at 11 and when I came back at 8.00 PM, the room had not been cleaned ! So I had to go down to reception to take new towels, since the others were still on the ground...The receptionist could not give me any explanation. Finally on monday morning again impossible to switch on the TV with remote control...It was pouring outside and I wished at least to watch the various carnivals on TV channels and again I had to change them manually...I don't think it was only because of the remote control... So in the whole I was disappointed and the nice attention with the plate of fruit was cancelled by the other problems. The room and bathroom are extremely small compared with the average Ibis hotels, there's not even a wardrobbe or 2 or 3 shelves (It looks more like an Ibis Budget room), so if the service is not good either and you don't even have a TV which works properly, then the customer has the right to .be unsatisfied !

Nice and quiet hotel with very friendly & helpful staff at front desk and bar/resto. Nice complete breakfast. Clean and spacious rooms! And great parking in the basement. Will be back!

Nice hotel, friendly staff. Rooms very small, at least the one I stayed in, but it did have all the comforts one expects. Comfortable bed, flat screen TV, complimentary wifi. Bathroom was spotless, it was on the very small size. A shower big enough for just one person to fit. Breakfast was buffet style and had many foods to choose from. Nice selection and plenty to eat.

As above

The hotel was great and quite . I liked the location . Everything was reachable by foot and the main train station is just 5 minutes away by foot

Excellent location and was most accommodating.

I was there only 1 night, but I was content with service, room and everything else- I was delighted at the sight of your bees on the roof .... great idea!

My all around experience with this hotel was satisfying. But there was this young french lady at the reception, that probably has chosen the wrong profession! She was impatient, board and rude. But most of all I am disappointed with the loyalty program of All-Accor. My Husband is the one, hows name is on the membership card. He is a gold member. We usually travel together, and when I have to travel alone, he make all the reservations for me. But without him being present at the hotel, I can not use any of the facilities. As a couple, who is also working together, it dose not make sense for us to become individual members. All-Accor should have program for people like us. Otherwise I don't think that we will continue with this membership.