ibis Frankfurt Centrum 3.5 stars

Customer review rating (ALL Rating) 4.3/5 2,210 reviews

Best price
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ibis Frankfurt Centrum - Image 1
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Speicherstrasse 4, Hessen, 60327 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Partnership with Green Key and Green Globe.

  • Central on the Main, opposite the famous Museum Embankment, beautiful old town with Römer.

  • 233 rooms of 5 categories. Junior suites with beautiful views. For business & families.

  • Our dedicated team awaits you at an exceptional ibis hotel.

  • 3 stylish meeting rooms with state-of-the-art equipment for up to 60 people

Our accommodation(s)

Hotel location

ibis Frankfurt Centrum

Speicherstrasse 4, Hessen
60327 FRANKFURT AM MAIN
Germany

GPS:50.102118, 8.664662

Telephone
Fax +49 69 27303300

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

i-Bar

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,210 reviews

TripAdvisor Rating  3.8/5  2,265 reviews

Customer review rating 4.0/5

Michelle D. Families - Confirmed reviews ALL

Close enough to the train station

Dear Michelle D., Thank you very much for your visit and for taking the time to review your stay with us. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. We hope to welcome you as our guest soon again. Yours sincerely, The team of the ibis Frankfurt Centrum

Customer review rating 4.0/5

Svitlana A. Families - Confirmed reviews ALL

Thank a lot for possibility to have early check-in. We arrived at 7 a.m. and immediately received the room, so we rest and sleep very good.

Dear Svitlana A., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. Therefore, on behalf of our entire team, we would like to send a sincere “thank you.” It is rewarding for us to know when our services leave you satisfied and to receive respective ratings and great feedback on the reception staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. The team of the ibis Frankfurt Centrum

Customer review rating 4.0/5

Jimi C. Business - Confirmed reviews ALL

The experience was good. It’s a cute hotel. The staff were very kind and accommodating. These rooms are simply tiny. You have to turn sideways to fit in the bathroom. I know this can be normal for Europe.

Dear Jimi C., Thank you for your visit and for the positive remarks on the team. Above all, we would like to apologize for not meeting your expectations in terms of room size and furnishings. By way of explanation, our hotel was not opened as an ibis hotel and therefore differs slightly from the standard ibis rooms. We aim to offer good quality at adequate prices. We therefore hope to be able to welcome you to our hotel in the future. With best regards, The team from the ibis Frankfurt Centrum

Customer review rating 0.5/5

Agnieszka A. Families - Confirmed reviews ALL

When I arrived at the hotel, the atmosphere was extremely strange, like in a very noisy night bar or a souk than a hotel lobby. There were A LOT of men gathered around the reception and bar area, speaking very loudly. It did not feel like the typical hotel environment. I had indicated that I would arrive between 3:00 and 6:00 p.m., but due to a delayed train, I arrived at 7:00 p.m. Despite this, my room was still not ready. I was told several times that it would be ready “in 20 minutes,” then “in 10 minutes,” then “in 15 minutes”… Finally, the receptionist suggested that I go to dinner because my room was still not ready. I was asked to leave my luggage in the room anyway, but it was in complete disorder, so I took my bags with me to dinner. My room was finally ready only at 9:00 p.m. The air conditioning ran all night and could not be turned off, making it impossible to sleep due to the constant noise. Breakfast was also disappointing. The selection was extremely poor compared with other Ibis hotels in Europe. Finally, I forgot an item in my room when I left the next day. I sent an email to ask if it could be returned to me, but I never received any reply. I have been staying at Ibis hotels across Europe for more than 20 years, and unfortunately, this was by far the worst experience I have had in an IBIS hotel. I do NOT recommend the Ibis in Frankfurt/Main.

Dear Agnieszka A., We sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our check-in procedures. Sorry to also learn that our service and the breakfast were less than satisfactory. We appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Thank you for your effort to provide feedback for us, as we see it as a chance to act promptly on behalf of our valued guests. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On behalf of the entire team, we would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Ibis Frankfurt Centrum. Best regards, The team of the ibis Frankfurt Centrum

Customer review rating 5.0/5

Kaushal I. Families - Confirmed reviews ALL

We had a great stay and the junior suite was just right for our family of 3.

Dear Kaushal I., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. Therefore, on behalf of our entire team, we would like to send a sincere “thank you.” It is rewarding for us to know when our services leave you satisfied and to receive respective ratings and great comment in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. The team of the ibis Frankfurt Centrum

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Other web-users rate our hotel

  • 1,029 reviews 9.1/10 Location
  • 1,528 reviews 4.7/10 Room
  • 1,157 reviews 8.6/10 Service
  • 18 reviews 8.8/10 WiFi
  • 976 reviews 2.7/10 Comfort
  • 694 reviews 7.9/10 Breakfast
  • 541 reviews 6.2/10 Cleanliness
  • 234 reviews 6.5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.