As a regular guest of the hotel, although not so much in the past 2 years, I had this time a little pleasant experience. The checkin was very slow and significantly less friendly than usual. The room was also smaller, but that's ok.

Pricing is confusing but got it sorted in the end.

The hotel is extremly clean with perfect location close to the main railway station and citycenter.

Location excellent for many points of interest, main station, river boats, the Opera House ( the reason for my brief visit ). Also shopping at the Galeria.

We felt like we had a home away from home.

Nice hotel, good breakfast.

Disappointing stay - reception and service was extremely bad and non customer friendly - not to say rude Besides that, very uncomfortable bed, however, nothing was so bad then the shocking unfriendliness of the staff

Very nice and helpful staff. In the beginning I was disappointed that, although I had a disabled accessible room (I am in a wheelchair) with an open shower, there was no proper seat to use it. Having said that, the receptionist was very kind to provide me with a second chair (like the one that is already in the room, to be used for the shower. That was a quick solution and a kind gesture, but it was very hard to be used. Then I asked for extra bath towels to make it easier and it was perfect. Location was very good, not so far from the Main train station! Breakfast was very good, variety, presentation! I would definitely go back!

just satisfying. The view on the river is good, the bed is comfortable, the breakfast is good, the staff is welcoming and the access to the parking is easy (15€/night seems excessive). But the room is small, as is the shower. In case of business trip you need to pay for the wifi to have sufficient access. Of course the fire alarm at midnight for no reason and without an apologize in the morning isn't really what we dream off.

Nice location, by the river, 6 min walk from central station. However, staff is strict in check-in time 14h00, so you won't be able to get your room earlier.

Hotel is in very good location, close to the river, city center, main station. Stuff are very helpful, they speak very well English. Hotel is clean, rooms are a little bit small. Overall, we really enjoyed our staying there.

There was no heating at all for the four nights that I was there!

Well located, friendly staff.

The stay was good, my request to have a quiet room was granted and it was quiet. The check in and check process was easy and quick. Th breaksfast had a good selection.

You can't beat this hotel. Best bang for your buck for cleanliness, location and value! Slept like a baby and the hotel looked recently updated as well. The front desk staff all speak English for all you Brits and Americans that don't speak German....