ibis Frankfurt Centrum 3.5 stars

Customer review rating (ALL Rating) 4.3/5 2,258 reviews

Best price
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ibis Frankfurt Centrum - Image 1
ibis Frankfurt Centrum - Image 2
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Speicherstrasse 4, Hessen, 60327 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Partnership with Green Key and Green Globe.

  • Central on the Main, opposite the famous Museum Embankment, beautiful old town with Römer.

  • 233 rooms of 5 categories. Junior suites with beautiful views. For business & families.

  • Our dedicated team awaits you at an exceptional ibis hotel.

  • 3 stylish meeting rooms with state-of-the-art equipment for up to 60 people

Our accommodation(s)

Hotel location

ibis Frankfurt Centrum

Speicherstrasse 4, Hessen
60327 FRANKFURT AM MAIN
Germany

GPS:50.102118, 8.664662

Telephone
Fax +49 69 27303300

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

I-BAR

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,258 reviews

Customer review rating 3.5/5

Peter M. Business - Confirmed reviews ALL

OK

Lieber Peter M., herzlichen Dank für Ihren Besuch. Natürlich haben wir auch bemerkt, dass die Bewertung in einigen Kategorien noch "Luft nach oben" beinhaltet. Seien Sie bitte versichert, dass wir dies intern zum Thema machen und uns bemühen werden, in diesen Bereichen noch besser zu werden. Bitte entschuldigen Sie entstandene Enttäuschungen und Unannehmlichkeiten. Wir freuen uns auf Ihren nächsten Besuch und hoffen, Sie dann vollends von uns überzeugen zu können. Mit besten Grüßen, Ihr Team aus dem ibis Frankfurt Centrum

Customer review rating 5.0/5

Nicole S. Families - Confirmed reviews ALL

good location, delicious breakfast and comfortable room for a family.

Dear Nicole S., On behalf of the entire team, we would like to thank you for your stellar review and the great remarks on the breakfast. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We will gladly pass on your review. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, The team of the ibis Frankfurt Centrum

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Unfortunately, this is one of the worst Ibis hotels I’ve ever stayed at. The rooms are extremely small! The bathroom looks like an airplane bathroom! The bathroom window isn't fully covered, so neighbors can see in. I paid for a late checkout, yet they came to wake me up and clean the room by opening the door without knocking. That’s disrespectful. Unfortunately, this Ibis is nowhere close to being a 3.5-star hotel as they claim. If you compare it to the Ibis in Tallinn, for example, the Ibis Frankfurt is a two-star hotel.

Thank you very much for your visit. We regret that your experience with our hotel, xyour room and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore, we hope that you will give us the opportunity to better serve you in the near future, and your next visit will be more pleasant as the previous one. Best regards, The team of the ibis Frankfurt Centrum

Customer review rating 2.0/5

Srijan T. Families - Confirmed reviews ALL

1. The bathroom was dirty! Someone had pissed on the toilet seat and left it to dry. I have take fotos of it. There was mold (schimmel) in the grouts in the shower area. On the day that I checked...I saw this and wanted to complain but there were no hotel staffs to be seen...except for 1 guy at the reception working to check in 20 plus guests. He was overwhelmed and I could talk to him only at 2100...by that time, I had to clean the toilet seat myself as I had to use it. The sheets didnt look clean either...I complained and they cleaned the room the next day. But I had already spent 1 night and this should have been done before I checked in. 2.The room that I was given was meant for elderly, physically challenged people. I dont have a problem with it but I should have been asked while checking in.....as there were no cupboards, no water heater.....even the AC didnt function properly. I am very disappointed with the room and the service at the hotel! 3. I had to scan a QR code for the internet...but then it asked to register, download an app....blah blah...and in the end...didnt work. All we need is easy WiFi connection when we check in to a hotel after a long trip...please make the process simpler.

Dear Srijan T., We sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our check-in procedures. Sorry to also learn that our housekeeping was less than satisfactory. We appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Thank you for your effort to provide feedback for us, as we see it as a chance to act promptly on behalf of our valued guests. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On behalf of the entire team, we would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Ibis Frankfurt Centrum. Best regards, The team of the ibis Frankfurt Centrum

Customer review rating 5.0/5

Wael E. Business - Confirmed reviews ALL

it was great as usual

Dear Wael E., Thank you for staying with us again. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. We would like to thank you for the stellar review! We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, The team of the ibis Frankfurt Centrum

Other web-users rate our hotel

  • 1,033 reviews 9.1/10 Location
  • 1,494 reviews 4.6/10 Room
  • 1,114 reviews 8.5/10 Service
  • 16 reviews 8.2/10 WiFi
  • 966 reviews 2.7/10 Comfort
  • 676 reviews 8.1/10 Breakfast
  • 571 reviews 6.1/10 Cleanliness
  • 231 reviews 6.9/10 Value

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