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ibis Frankfurt Centrum Hotel 3.5 stars

Customer review rating 4.2/5 4,001 reviews

ALLSAFE approved hotel

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ibis Frankfurt Centrum
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+ 24 Services

Hotel extras

  • ALLSAFE certified hygiene & safety concept. Safe and comfortable getaways.

  • Centrally right on the Main, opposite the famous Museumufer.

  • 233 rooms of 6 types. Junior suites with super view. For business & family.

  • A special ibis hotel serves local dishes and its own honeybees.

  • Work meetings, events also in the open. 3 meeting facilities for 60 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Frankfurt Centrum

Speicherstrasse 4
Hessen
60327 frankfurt am main
germany

Tel: +4969273030

Fax: (+49)69/27303300

Check-in from 15h00

Check out up to 12h00

  • S8 :  S8 HAUPTBAHNHOF

  • TRAM 16, 19, 21 :  TRAM 16, 19, 21 BASELER PLATZ

  • FRANKFURT :  16,19,21 BASELER PLATZ

  • By plane

    FRANKFURT RHEIN MAIN At 15km / 9.38 miles

  • By car

    A3 FRANKFURT-SUED At 6km / 3.75 miles

  • By car

    A5 FRANKFURT-WESTHAFEN At 4km / 2.5 miles

  • By car

    A66 FRANKFURT-STADTMITTE At 8km / 5 miles

  • By train

    FRANKFURT MAINSTATION At 0.8km / 0.5 miles

  • By train

    HAUPTBAHNHOF At 0.4km / 0.25 miles

GPS :50.102118, 8.664662

Hotel services

Artrium Restaurant Non contractual photo

The atrium restaurant of the house opens on request as well as for your meeting and celebration. Whether menu or large dinner buffet, the Atrium restaurant serves food fully according to your wishes.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 3 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 233 rooms
    • 3 rooms for people with reduced mobility
    • 7 family rooms
    • No connecting room
    • 233 non-smoking rooms
    • 8 floors
  • Languages spoken at the hotel
    • Vietnamese
    • Turkish
    • Russian
    • Portuguese
    • Polish
    • Italian
    • French
    • Spanish
    • English
    • German
    • Arabic
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Umbrellas
    • Plugs and converters available on desks
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Parking garage Additional charge
    • On site
  • Outdoor car park in yard Additional charge
    • On site
Boutiques/shopping
  • Shopping mall
Family
  • Services for children
    • Childrens TV Channels
    • Board games available

Our accommodation(s)

You are sure to enjoy the sense of wellbeing and your uniquely comfortable Sweet Bed by ibis bed for a good night's sleep. All 233 rooms have air-conditioning, TV with a wide range of Sky channels and a desk. WIFI is available to use free of charge!

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 64

  • Maximum capacity: 45 people

  • Maximum banquet capacity: 32 people

Find out more

Our guest reviews for
ibis Frankfurt Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,001 reviews

TripAdvisor Rating 4.0/5

2,187 reviews

Comfortable, good location

Customer review rating 4.0/5

Richard Business - 17/10/2021 Confirmed reviews ALL

The hotel is well-situated for Frankfurt central station, and it is a pleasant walk along the river to areas with restaurants, bars etc. The room is comfortable, if a little smaller than those of other Ibis hotels I have stayed in. The breakfast buffet offer did not seem to be unduly affected by covid safety regulations. My main complaint is that the check-in process was slow and bureaucratic with many forms to fill in. I tried to do advance check-in online but this did not work for reasons that I do not understand.

Customer review rating 1.5/5

M. Families - 17/10/2021 Confirmed reviews ALL

I came with my family earlier than expected. Hotel told us room is not ready, check in is 3PM. Told them we have kids who need to sleep and we can get a room while waiting. Paid Euro 49 for a room from 10AM-14h. Paid cash, just realized no receipt was given. We were asked to pay Eur 15 for parking fees, and we did, but it still doesn't appear anywhere on our bill. We ordered a Euro 22 drink, asked to put it on our room but the hotel said they prefer cash, we paid but no receipt for it and it does not appear anywhere on the bill too. Dissatisfied because of that. I need those receipts 2) Rooms did not have shower gel in the shower room in the hotel. A half-empty bottle was in the sink and it was not possible to exchange them.... 3) Breakfast is good, the staff that manages the restaurant are very professional, organized and humane..

Dear Mr. M., Thank you for taking the time to tell me about your experience at the ibis Frankfurt Centrum. I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies. On all booking websites and reservation confirmations it is mentioned that the arrival is guaranteed upon 3pm. You arrived at 9:15 am and much to our regret the booked Junior-Suite for 4 persons was not ready at this time. My employee did his best to find a solution for you to rest with your children in the meanwhile. Invoices we do not print and handle directly to our guests are sent the night after departure automatically to the email adress mentioned in the reservation. So it worked for your invoices as I see. I sent the 2 room invoices to you again, jus a few minutes ago. Please check also your Spam-File. For the invoice from the bar we have to look in another system. I come back to you tomorrow for this. The Parking works like every parking: you need to validate you ticket and insert it in the machine to open the gate. It seems so normal for us that we do not mention it. I appreciate your hint that my team may affirm the procedure with our guests. Thank you for the information concerning the missing shower gel and the fact that my staff said we were not able to change it. At the Ibis Frankfurt Centrum, we strive to provide a superior service experience for every customer; therefore your feedback is very important to . Please rest assured that address this incident and prevent future occurrence. I appreciate your sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catherine Sebai - General Manager ibis Frankfurt Centrum Speicherstrasse 4 • 60327 Frankfurt • Deutschland T +49 (0) 69 27 30 30 • F +49 (0) 69 27 30 33 00 Ca… ibis.com • accorhotels.com

no recommendation - bad hotel, lousy staff

Customer review rating 1.0/5

Anonymous Business - 06/10/2021 Confirmed reviews ALL

hotel room was dirty, not clean and small. breakfast was not satisfactory. cold and no choice. hotel staff was not nice and some couldn't speak german. parking is also expensive and is not taken care of, as is the case with all other hotels.

Well located

Customer review rating 4.0/5

Tom Business - 03/10/2021 Confirmed reviews ALL

ok, big problem in the downstairs toilet. Penetrating, sour smell, like Sauerkraut

Goid district

Customer review rating 3.5/5

Sabit Business - 25/09/2021 Confirmed reviews ALL

Good cleanser

Well located, you pay for what you get

Customer review rating 3.5/5

Olga Couples - 19/09/2021 Confirmed reviews ALL

The size of the room is according to the price. Pros: excellent location, 5-10 min walk to the main train station and about 20 min walk to the city centre. We asked for extra towels and they provided them immediately. The staff was helpful. Cons: the room didn't seem so clean. There was still something in the toilet when we got the room. We couldn't do early check-in. There is no closet/drawers, only a couple of hangers on a small rack.

Generally good stay with exemplary service from your hotel staff at Ibis Centrum.

Customer review rating 3.5/5

Siti A. M. H. Business - 13/09/2021 Confirmed reviews ALL

Had a generally very positive stay, except for two minor bugbears: 1. The aircon in my room was not sufficiently cold, which was somewhat unfortunate given that the weather was pretty warm outside when I was staying at the hotel. 2. Although I had booked and paid an extra 15 Euros for a late check-out till 17.00 on 07.09, and this was confirmed in writing twice - on my booking confirmation and an email, I still received a call around 12pm on 07.09 asking me why I had not yet checked out. When told that I had booked a late checkout, the staff on duty said that this was not shown in the system. This can perhaps be better coordinated in the system in the future.

Dear Ms Mohamed H., Thank you for taking the time to tell us about your experience at the ibis Frankfurt Centrum. I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will forward your comment about the insufficient ac to our maintenance team. As you arrived 1 day earlier the information about the late check out got obviously lost. It is correct that you paid the amount of the night of september 6th and the late check out online. The paid amount of €15 has been used for other services as you see on your invoice. So we invited you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Catherine Sebai - General Manager ibis Frankfurt Centrum Speicherstrasse 4 • 60327 Frankfurt • Deutschland T +49 (0) 69 27 30 30 • F +49 (0) 69 27 30 33 00 Ca… ibis.com • accorhotels.com

Well located

Customer review rating 5.0/5

Nikki Families - 29/08/2021 Confirmed reviews ALL

Hotel is close to the river front. 9 minutes walk from the train station and 11 minutes walk from the museums

Best location ever

Customer review rating 5.0/5

Liu Couples - 19/08/2021 Confirmed reviews ALL

Nice breakfast and clean room

We located, good room, clean and neat.

Customer review rating 4.5/5

Dejan J. Business - 19/08/2021 Confirmed reviews ALL

See above!

Wonderful Staff

Customer review rating 5.0/5

Ivy Couples - 15/08/2021 Confirmed reviews ALL

The location was perfect, the hotel was beautiful, and staff was helpful. I would definitely stay here again! The highlight of our stay was the friendliness of the staff, they helped with every need and were very polite.

Good stay

Customer review rating 4.5/5

Pandu W. Families - 13/08/2021 Confirmed reviews ALL

The view in our room is the Main river, very beautiful.

Nice hotel

TripAdvisor rating 4.0/5

Inger Staahl J 11/08/2021 TripAdvisor review

The Hotel is situated next to the Westhafen Tower and is easy to find when walking from Frankfurt Central Station. In our welcoming mail it was stated that we didn't have to pay more but was nevertheless charged 12 euro. Our mail did also state that we would have a riverview - but that was difficult to find. The room was however fine - and as we only should sleep there we didn't ask in the reception to change the room

Above all expectations

Customer review rating 5.0/5

Werner Families - 08/08/2021 Confirmed reviews ALL

From check-in to check-out, the hotel exceeded all expectations, beds were really comfortable, the staff was super friendly and helpful, really made our experience extraordinary.

Quiet and convenient

TripAdvisor rating 5.0/5

Roger E 18/08/2020 TripAdvisor review

This Ibis was conveniently situated close to the Main riverbank and far enough away from the historic centre to be quiet but within 15 minutes walking time along the riverbank. All the staff were friendly, knowledgeable and helpful. The hotel had done everything they could to make our stay safe from the risk of catching covid19. we had a minor problem with our room on check-in but this was immediately sorted out and the night receptionist came straight up to see the problem for himself and changed rooms for us. The breakfast staff were hard working and the restaurant was spotless and all Covid precautions were in place and the breakfast food was excellent. We would recommend this hotel for business visitors and tourists to Frankfurt. Many thanks for a wonderful 2 days.

Nice view

TripAdvisor rating 3.0/5

Korsbeks 22/06/2020 TripAdvisor review

I choose this hotel, because it was located close to my destination. I had a room with a nice view over the river. The bed was very poor, the linen very nice though. Very small bathroom where the water somehow gets out on the floor. The towels were nice. I stayed for two nights, the bin wasn’t even emptied. The Air conditioning was so loud that it’s not easy to sleep while it’s on. The two girls in the reception was very helpful and spoke English very well.

Nice location

TripAdvisor rating 4.0/5

mjlara87 Couples - 10/01/2020 TripAdvisor review

It's pretty close to the Frankfurt Central Station (5 min walking), we actually stay there because we had an early flight and the S-Bahn takes you there in just 20 min from the Main Station. We actually had a minor problem because the room wasn't getting enough warm from the air system, but they switch us immediately.

Dear mjlara87, Thank you for the great review of our hotel! We are glad that you enjoyed your stay after getting a new, warm room. We hope to see you again very soon. Sincerely, Catherine Sebai General Manager

Good location and value. Nice bar area

TripAdvisor rating 4.0/5

billbarnes90 Friends getaway - 26/11/2019 TripAdvisor review

Usual Ibis value. Check in/out a bit slow. Room not serviced one day. Breakfast expensive. Otherwise upto expected standards for the chain. Nice bar area and good location.Rooms on the tight side for big chap!.

It is okay for the Ibis standard but they could do a bit better

TripAdvisor rating 4.0/5

gazzaladra2020 Business - 21/10/2019 TripAdvisor review

It was hotter than usual in Frankfurt, but the central heating was turned on full blast without the possibility of being turned off. The first night I couldn't sleep. I asked, and they gave me sheets instead of the duvet and told me to keep the window open, but I think they should have told us first. If you have to work fulltime at a fair you cannot lack sleep. Breakfast good, staff kind. Towels: I had left some on the rack, but they changed them anyway. Perhaps explain ecology to the cleaning ladies?

Nice staff but room / bathroom too small

TripAdvisor rating 3.0/5

Coupe789 Solo travel - 19/08/2019 TripAdvisor review

I stayed here for 2 nights last week. The location is very good only a 5 -10 minute walk from the main train station. The reception staff were very helpful and friendly. I found the room on the small side and the bathroom far too small. The shower was hardly big enough to move in, and the most annoying thing - nowhere to put your bathroom toiletries except on the floor off the shower ! Re. the TV, even in hotels in South America, they have loads of English speaking TV channels. But none at all in Germany except a couple of news channels ? I'm sure other guests would appreciate this as it's the default second language of many people. Whereas I didn't hear any German speaking guests, but there were 100 German language channels.

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