ibis Frankfurt Centrum 3.5 stars

Customer review rating (ALL Rating) 4.3/5 2,196 reviews

Best price
guarantee
ibis Frankfurt Centrum - Image 1
ibis Frankfurt Centrum - Image 2
ibis Frankfurt Centrum - Image 3
ibis Frankfurt Centrum - Image 4
Speicherstrasse 4, Hessen, 60327 FRANKFURT AM MAIN, Germany

Description

Hotel extras

  • Partnership with Green Key and Green Globe.

  • Central on the Main, opposite the famous Museum Embankment, beautiful old town with Römer.

  • 233 rooms of 5 categories. Junior suites with beautiful views. For business & families.

  • Our dedicated team awaits you at an exceptional ibis hotel.

  • 3 stylish meeting rooms with state-of-the-art equipment for up to 60 people

Our accommodation(s)

Hotel location

ibis Frankfurt Centrum

Speicherstrasse 4, Hessen
60327 FRANKFURT AM MAIN
Germany

GPS:50.102118, 8.664662

Telephone
Fax +49 69 27303300

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

i-Bar

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,196 reviews

TripAdvisor Rating  3.8/5  2,266 reviews

Customer review rating 1.5/5

Sahbi B. Families - Confirmed reviews ALL

We took a junior suite. The mattress was bent, seemed heavily used and uncomfortable. The toilet and shower were moldy and unhygienic. Bar staff was rude, after paying i noticed he added extra items in the bill, when i confronted him he yelled no no and left the bar. This was only settled after talking to the reception. On the positive side, Breakfast was good and the gentleman at the buffet was professional and friendly. Overall not the experience i expected from Ibis.

Dear Sahbi B., We sincerely apologize for the deficiencies regarding the housekeeping and for the behaviour of the barkeeper that unfortunately caused inconveniences for you. We appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On behalf of the entire team, we would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Ibis Frankfurt Centrum. Best regards, The team of the ibis Frankfurt Centrum

Frankfurt stay

TripAdvisor rating 5.0/5

samih_11 TripAdvisor review

From the moment we arrived we were greeted by a very helpful and cheerful gentleman, who explained that all the river view rooms had gone but he would put us on a higher floor so hopefully could see the skyline.however the room we had only had a view of the other windows in the hotel. Saying this the room was small but very comfortable and had everything you need for a few day stay. The hotel breakfast is great and has a variety of cold and hot food . The area the hotel is in is very easy to get to old town which is a walk along the river or a short tram ride with the stop being just around the corner. Frankfurt is very easy to get around as the tram system is very accessible. If I was to visit again I would definitely stay here again. Clean, tidy and a very safe area .

Dear samih_11, We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest rating. We will gladly pass along these top review and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our breakfast. Now we are looking forward to welcoming you back as a guest hopefully soon. Yours sincerely, The team of the ibis Frankfurt Centrum

Customer review rating 5.0/5

Jurgen N. Couples - Confirmed reviews ALL

Alles okay

Lieber Jürgen N., das gesamte Team sagt Danke für die sehr positive Bewertung und das zufriedene Resümee. Ihr Feedback zeigt uns, dass wir unserem Anspruch bestmögliche Gastgeber sein zu wollen, nahegekommen sind. Und es freut uns, dass Sie sich bei uns wohl gefühlt haben. So soll es sein! Selbstverständlich werden wir die „10“ für das Team gerne an alle Kolleginnen & Kollegen weiterleiten. Denn: Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, Bestätigung und Motivation zugleich. Allesamt hoffen wir, dass wir Sie bald wieder als unseren Gast begrüßen dürfen. Mit den besten Grüßen, Ihr Team aus dem ibis Frankfurt Centrum

Customer review rating 5.0/5

Naruemol W. Business - Confirmed reviews ALL

Room is small but every clean

Dear Naruemol W., Thank you for your visit and the top rating. But above all, we would like to apologize for not meeting your expectations in terms of room size. By way of explanation, our hotel was not opened as an ibis hotel and therefore differs slightly from the standard ibis rooms. We aim to offer good quality at adequate prices. We therefore hope to be able to welcome you to our hotel in the future. With best regards, The team from the ibis Frankfurt Centrum

Customer review rating 5.0/5

Stephanie A. Friends - Confirmed reviews ALL

We had a great stay at Ibis Frankfurt. Everything was perfect from start to finish. The hotel is comfortable and pleasant, exactly what we were looking for. A special mention for the reception team: very welcoming, professional, friendly, and always helpful. It really made a difference and added to the overall experience. We would happily stay here again and highly recommend this hotel!

Dear Stephanie A., We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. We are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. We are looking forward to welcoming you back as a guest hopefully soon. Yours sincerely, The team of the ibis Frankfurt Centrum

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,015 reviews 9.1/10 Location
  • 1,495 reviews 4.7/10 Room
  • 1,127 reviews 8.6/10 Service
  • 17 reviews 8.7/10 WiFi
  • 970 reviews 2.8/10 Comfort
  • 677 reviews 8/10 Breakfast
  • 547 reviews 6.1/10 Cleanliness
  • 234 reviews 6.4/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Frankfurt

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.