ibis Frankfurt Centrum 3.5 stars

Customer review rating (ALL Rating) 4.2/5 2,150 reviews

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Speicherstrasse 4, Hessen, 60327 FRANKFURT AM MAIN, Germany

Description

ALLSAFE approved hotel

Hotel extras

  • ALLSAFE-certified hygiene & safety concept. Safe and comfortable travels.

  • Centrally right on the Main river, opposite to the famous museum banks.

  • 233 rooms of 6 types. Junior suites with super view. For business & family.

  • A special ibis hotel awaits you.

  • 3 stylish meeting rooms for up to 60 attendees.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

ibis Frankfurt Centrum

Speicherstrasse 4, Hessen
60327 FRANKFURT AM MAIN
Germany

GPS:50.102118, 8.664662

Telephone
Fax +49 69 27303300

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Artrium Restaurant

Non contractual photo

The atrium restaurant of the house opens on request as well as for your meeting and celebration. Whether menu or large dinner buffet, the Atrium restaurant serves food fully according to your wishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,150 reviews

TripAdvisor Rating  4.0/5  2,232 reviews

Certificate of excellence 2022

Good stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

The hotel has a good location. This is good for when you looking for something just to sleep. It is not a really big room and it has a small a small bathroom. We had our room near the elevator, kt was a bit noisy. Eatly morning people smash the door and we could not sleep well. On the website parking was writting €15 when we arrived they said parling was €25.

Dear Ms. R., Thank you very much for your visit and for taking the time to review your stay at Ibis Frankfurt Centrum. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Catherine Sebai General Manager ibis Frankfurt Centrum Speicherstrasse 4 • 60327 Frankfurt • Deutschland T +49 (0) 69 27 30 30 • F +49 (0) 69 27 30 33 00 Ca… ibis.com • accorhotels.com

Tired and dated hotel, getting a bit tatty and dirty roun the edges

TripAdvisor rating 3.0/5

mark159 Friends getaway - TripAdvisor review

Dated and worn out Ibis hotel. It used to be pretty good but it's getting a bit tatty and worn out. This bappens to all hotels but there was mould in many places in the bathroom, the shower hose was broken near the shower head and part of the ceiling had been damaged by a water leak and not repaired. The room was fairly but certainly not very clean. The wifi was good enough to do a video chat (zoom). There is no kettle but there was a free glass bottle of water. The room was cramped also. I wouldn't stay there again unless it was all that was available or it was significantly cheaper than anywhere else available. The location is good however; less than a 5 minute walk from the train station amd right next to the river.

Good location, easy access to main station

Customer review rating 4.0/5

S+e Couples - Confirmed reviews ALL

Room was tidy and clean but a bit small with no space for unpacking clothes so if you have a long stay not good

Dear Mr. H., Thank you for your visit and for taking the time to review your stay at the ibis Frankfurt Centrum. Above all, we would like to apologize for not meeting your expectations in terms of room size and furnishings. By way of explanation, our hotel was not opened as an Ibis hotel and therefore differs slightly from the standard Ibis rooms. We aim to offer good quality at adequate prices. We therefore hope to be able to welcome you to our hotel in the future. With best regards, Catherine Sebai General Manager ibis Frankfurt Centrum Speicherstrasse 4 • 60327 Frankfurt • Deutschland T +49 (0) 69 27 30 30 • F +49 (0) 69 27 30 33 00 Ca… ibis.com • accorhotels.com

Customer review rating 1.0/5

Anonymous Friends - Confirmed reviews ALL

Staff was not friendly nor helpful. I lost my luggage during my flight. The airport staff delivered it to the hotel and the hotel staff told them I left already, which I didn’t!!

Dear Mr. L., I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Ibis Frankfurt Centrum. Best regards, Catherine Sebai General Manager ibis Frankfurt Centrum Speicherstrasse 4 • 60327 Frankfurt • Deutschland T +49 (0) 69 27 30 30 • F +49 (0) 69 27 30 33 00 Ca… ibis.com • accorhotels.com

Customer review rating 5.0/5

Lydia Business - Confirmed reviews ALL

The staff is very kind, the hotel very clean , I the overall service excellent. I recommend it!

Dear Ms. P., Thank you for taking the time to review your stay at ibis Frankfurt Centrum. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Catherine Sebai General Manager ibis Frankfurt Centrum Speicherstrasse 4 • 60327 Frankfurt • Deutschland T +49 (0) 69 27 30 30 • F +49 (0) 69 27 30 33 00 Ca… ibis.com • accorhotels.com

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Other web-users rate our hotel

  • 864 reviews 9.1/10 Location
  • 1,287 reviews 4.8/10 Room
  • 986 reviews 8.2/10 Service
  • 15 reviews 8.1/10 WiFi
  • 818 reviews 2.6/10 Comfort
  • 627 reviews 8.4/10 Breakfast
  • 410 reviews 7.3/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.