ibis Styles Jakarta Sunter Hotel 3 stars

Customer review rating 4.2/5 1,505 reviews
ibis Styles Jakarta Sunter
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+ 23 Services
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Hotel extras

  • Web corner and free WiFi around hotel area always available

  • 9 Meeting Rooms and a Ballroom with capacity up to 700 people

  • sTREATs Restaurant, Pool Bar, and Room Service offering international and local cuisines

  • Free shuttle to Mall Artha Gading, Mall of Indonesia, and JIExpo Kemayoran with hotel schedule

  • Professional in-room spa and massage treatment by Rengganis Spa

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • SOEKARNO HATTAPaying
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
Catering
  • Breakfast included in the price
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Congress center
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Styles Jakarta Sunter

Jalan Gaya Motor I
Sungai Bambu
Sunter
14350
jakarta
indonesia

Tel: +622122651699

Fax: (+62)21/22651698

Contact email

Check-in from 14h00

Check out up to 12h00

  • TRANS JAKARTA :   CAWANG SUNTER

  • By plane

    SOEKARNO HATTA At 32km / 19.88 miles - Shuttle paying

  • By train

    GAMBIR STATION At 8km / 4.97 miles

  • By train

    SENEN RAIL STATION At 8km / 4.97 miles

GPS :-6.140556, 106.885712

Our accommodations

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

Accessible room

Standard Room with 1 queen-size bed

  • Max. number of persons: 3
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Accessible room

Superior Room with 1 queensize bed

  • Max. number of persons: 3
  • Area: From 16
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Accessible room

Superior Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 16
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Accessible room

Superior Room with 1 queensize bed, with Balcony

  • Max. number of persons: 3
  • Area: From 19
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Accessible room

Superior Room with 2 single beds, with Balcony

  • Max. number of persons: 3
  • Area: From 19
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Accessible room

Deluxe Room with 1 queensize bed

  • Max. number of persons: 3
  • Area: From 35
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Accessible room

Family Room with 1 queensize bed and sofa

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Accessible room

Junior Suite with 1 queen-size bed, with Balcony

  • Max. number of persons: 3
  • Area: From 41
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

STREATS

Type of cuisine: International

Enjoy breakfast, lunch and dinner at STREATS restaurant with our wide variety of international cuisine and local delights set in a comfortable ambience.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

STREATS

Photo non contractuelle / Strictly non binding

Refresh your day at STREATS bar with our selection of imported and local beers, coffee and tea accompanied with light snacks. Experience the modern ambience and our personalised service, while you unwind with friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 579

  • Maximum capacity: 550 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
ibis Styles Jakarta Sunter

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,505 reviews

tripadvisor

TripAdvisor Rating 4.5/5

228 reviews

Not as good as I expected

Customer review rating 4.2/5

Tri K. Solo - 18/02/2020 Confirmed reviews ALL

Booked for no smoking room, but I got smoking room instead. The room smells like a meat smoker. The electric kettle is dirty, and also the towel smells bad.

Good

Customer review rating 4.2/5

Mei Solo - 16/02/2020 Confirmed reviews ALL

Nice

Dear MEI RIA E., We very much appreciate your comments regarding your stay recently at ibis Styles Jakarta Sunter. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wisnu Prasetyo Front Office Manager

Good stay

Customer review rating 4.2/5

Nish Solo - 14/02/2020 Confirmed reviews ALL

Great budgeted rooms. The only issue I had was access to the 3rd floor was restricted asy card wouldn't work. I m pretty sure this problem could have been easily fixed if I just asked. I ordered room service which was prompt and quite good.

Pulang Kampung Nih

Customer review rating 4.2/5

Adri R. S. Families - 04/02/2020 Confirmed reviews ALL

It was like Barrack Obama said, Pulang Kampung Nih Yes, we're heading to a place we love Ibis Styles Sunter always dear to my kids Lovely room Indoor pool Delicious breakfast Warm welcome from FO staffs We stayed again here last week, it's been too long since our last visit This time even better Got our room upgraded to Family Room, that is kids favorite, with x box console to play, all hands down, thanks Mr Johannes Smile from Mbak Dyah, reception staff, she helped us, check in process very easy and fast Yes we had that feel, it's just like we're coming home after a long time Thanks guys Be there soon, again

Dear Pak ADRI ROZALI S., We very much appreciate your comments regarding your stay recently at ibis Styles Jakarta Sunter. It is always a pleasure to habe you back in ibis Styles Jakarta Sunter. I will share your comments with our team, Especially Dyah and Yohanes who always been a great role model for us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we always look forward for your next visit Sincerely, Wisnu Prasetyo Front Office Manager

great location near many foods

Customer review rating 4.2/5

Vini Business - 04/02/2020 Confirmed reviews ALL

what I like from Ibis Styles in Sunter, Jakarta is near many place to eat and also near many shopping mall. The service really good, almost all of the employee smile. The room pretty clean and not to small.

Good

Customer review rating 4.2/5

Alguskha N. Business - 16/01/2020 Confirmed reviews ALL

Good overall, just had issue with the shower, it took very long time in the evening to heat the water. It worked normally in the morning though. However, evening shower became irritating because it took so long for the water to get hot and still it's not as hot as what it should be.

Dear Mr. Alguskha N. We very much appreciate your comments regarding your stay recently at ibis Styles Jakarta Sunter. Kindly accept our sincere apology for the inconvenience experience during your stay as we were unable to accommodate you with a better room facilities. we will review it with our Engineering team in regards hot water. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wisnu Prasetyo Front Office Manager

Satisfied

Customer review rating 4.2/5

S. Business - 13/01/2020 Confirmed reviews ALL

Good

Dear ENDRI S., We very much appreciate your comments regarding your stay recently at ibis Styles Jakarta Sunter. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wisnu Prasetyo Front Office Manager

Great Staycation!

Customer review rating 4.2/5

C. M. Families - 08/01/2020 Confirmed reviews ALL

We love the room, the gym, the swimming pool.

Dear M. C., We very much appreciate your comments regarding your stay recently at ibis Styles Jakarta Sunter. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wisnu Prasetyo Front Office Manager

Not much to enjoy

Customer review rating 4.2/5

I. T. Families - 06/01/2020 Confirmed reviews ALL

Stayed for 2 nights with wife and toddler due to recent floods. Room is ok but sink is clogging. Sounds of kids from next room is loudly heard. Breakfast is pretty basic. Receptionist is friendly, housekeeper can take awhile for towel request. Swimming pool need serious attention as bubbles are floating all over the water and not a single staff was seen on that floor.

Dear Mr. I., Thank you for taking the time to tell us about your experience at the ibis Styles Jakarta Sunter. I am sorry that your experience did not meet your expectations. Kindly allow me to express my sincerest apologies. We have take your feedback constructively in regards swimming pool and our bathroom. Please rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Engineering team and Housekeeping team will give extra attention on this matter to ensure quality meet the expectations of our Guests. We really appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wisnu Prasetyo Front Office Manager

the worst for accor

Customer review rating 4.2/5

Steffi G. Families - 04/01/2020 Confirmed reviews ALL

check in and got the room very dirty, many insect (looks like flies) on the bed, room wall and bathroom. We complained and got non balcony room, we paid for balcony room and do not get balcony room.. no refund no apologies compliment. i know it was new year eve but why dont u check ur room cleanliness one by one before customer check in. breakfast also horrible, foods are empty and waited quite long to refill. dirty plates everywhere. seriously the worst experience since i stay in accor hotels.

Dear Ms. STEFFI G. S., Thank you for taking the time to tell us about your experience at the ibis Styles Jakarta Sunter. I am sorry that your experience did not meet your expectations. Kindly allow me to express my sincerest apologies. We have taken your feedback constructively in regards to our facilities, in this matter room cleanliness and our sTREATs Restaurant during breakfast time. Please rest assured that we are taking the appropriate measures to address the problem. All of our team will give extra attention on this matter to ensure quality meet the expectations of our Guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wisnu Prasetyo Front Office Manager

No Fuss No Frills Hotel

Customer review rating 4.2/5

Hendry T. Families - 03/01/2020 Confirmed reviews ALL

We knew what to expect when we booked Ibis Styles Sunter as a short resting place on New Year’s eve. Room is decent even though the coffee scent is slightly overpowering. Staffs are really great, kind, and friendly despite the hotel being very busy. Everything is up to our expectation, except for the restaurant. Before we left the Hotel, we wanted to claim our welcome drinks at the restaurant. We asked for 2 glasses of orange juice. We waited for 20 mins and no orange juice. The restaurant was not even busy, there was only 1 table occupied at that time. Not sure what happened, so we decided to leave after waiting in vain.

Dear Mr. HENDRY T., We very much appreciate your comments regarding your stay recently at ibis Styles Jakarta Sunter. It is always a pleasure to receive positive feedback. However we do aplogize yor experience in sTREATs restaurant did not met your expectations, i will share your comments especially with our F&B team I will share with our team. All our efforts are concentrated in preventing future occurrences. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wisnu Prasetyo Front Office Manager

its normal, nothing special

Customer review rating 4.2/5

Kevin Business - 03/01/2020 Confirmed reviews ALL

The check in was pretty fast as usual, however as i have stayed here multiple times for business trip, i felt that the Wifi network can be improve. The internet connection speed was really slow, and the wifi signal doesnt strong enough to reach the corner of the room. thats where it can be improve

Dear Mr. KEVIN E., Thank you for taking the time to tell us about your experience at the ibis Styles Jakarta Sunter. I am sorry that your experience did not meet your expectations. We have taken your feedback constructively in regarding to our facilities, in this matter wi-fi connection. Our IT team will evaluate our wi-fi speed and connection. However, should you need assistance, at the moment we do have extender wifi upon request to our receptionist by easy dial to no 1. Our team will be more than to happy to set it up for you. At Ibis Styles, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wisnu Prasetyo Front Office Manager

Satisfied

Customer review rating 4.2/5

Reny Families - 31/12/2019 Confirmed reviews ALL

Serve are very kindly

Dear Ms. RENY R., We very much appreciate your comments regarding your stay recently at ibis Styles Jakarta Sunter. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, IDA Rosdianawati General Manager

Not bad

Customer review rating 4.2/5

A. Families - 30/12/2019 Confirmed reviews ALL

Not very good but not bad too. Because the cover of pillow and bolster is very dirty and the refrigerator is not cold. The one lamp is broken.

Dear Mr. A., Thank you for taking the time to tell us about your experience at the ibis Styles Jakarta Sunter. I am sorry that your experience did not meet your expectations. Kindly accept our sincere apology for the inconvenience experience during your stay as we were unable to accommodate you with a better room facilities. We will review this with our Housekeeping and Engineering team. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wisnu Prasetyo Front Office Manager

Mr

Customer review rating 4.2/5

Nikander A. Families - 30/12/2019 Confirmed reviews ALL

The room quite comfortable with a colorful ornament. Breakfast is nice, with various menu. The swimming pool ia great, because its indoor. But it's floor is too slippery on the shower rooms. Overall is good.

Dear N A. PUTRA PRATAMA, We very much appreciate your comments regarding your stay recently at ibis Styles Jakarta Sunter. It is always a pleasure to receive positive feedback. We are glad to know that your stay was enjoyable. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, IDA Rosdianawati General Manager

Guest Service need to be more swift.

TripAdvisor rating 4.5/5

Global36804822230 Business - 29/12/2019 TripAdvisor review

don't forget to smile often. overall rating for my stay was OK. room was delightful, but the front liner service was too long and quite unfriendly when welcoming the guest. I will be back for another visit and hope that my feedback have been accommodate.

Dear Global36804822230, We are delighted that you have chosen to stay with ibis Styles jakarta Sunter and pleased to know that your stay was delightful. We have taken your feedback constructively in regard our Front office team, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. i will ensure the team will give extra attention on this matter to ensure quality is up to expectations of our Guests. We would like to say thank you and appreciate for your sharing concern. We hope to welcome you back to our hotel very soon and it is our hope that you will give us the opportunity to serve you better in the near future. Best Regards Wisnu Prasetyo Front Office Manager

Remarkable service

TripAdvisor rating 4.5/5

silvester140 Business - 27/12/2019 TripAdvisor review

I was staying for 3 weeks for bussiness in jakarta, the location were close with shopping center and the room was clean. Their food was also great, what i like the most is their Hospitality and friendliness. Everyone was always ready to help and always cheering. I would love to stay again in the future

Dear Silvester140, Thank you for sharing your remarkable experience with us and for your positive review and feedback on TripAdvisor. We are delighted to learn that your stay with us is both pleasant and enjoyable. Ibis Styles Jakarta Sunter team will continue to not just provide the highest standards of service and comfort that you have been so accustomed to, but to exceeding your expectations will be our constant mission. I will share your kind messages to our team, so they will keep up the good work and always maintain the highest standard of services. Again, thank you for sharing with us, we look forward to welcoming you for another memorable experience, we hope your next visit will be as pleasant as the previous one. Sincerely, IDA Rosdianawati General Manager

Great hotel with a friendly staff

Customer review rating 4.2/5

Silvestre Business - 26/12/2019 Confirmed reviews ALL

I was staying for a bussiness trip. My stay was remarkable, room was always clean and good size for me. Staff was always show friendly and hospitality. Food was okay. Will coming back for sure if i have any chances

Dear Felix S., We very much appreciate your comments regarding your stay at the ibis Styles Jakarta Sunter. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, IDA Rosdianawati General Manager

Satisfactory

Customer review rating 4.2/5

Trisna M. Families - 26/12/2019 Confirmed reviews ALL

Very clean room, friendly and helpful staff, decent food

Dear TRISNA HAKIKI M., We very much appreciate your comments regarding your stay at the ibis Styles Jakarta Sunter. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, IDA Rosdianawati General Manager

Pleasant stay

Customer review rating 4.2/5

Jp… Friends - 24/12/2019 Confirmed reviews ALL

overall all has been satisfying. Maintenance in the room needs to be improved. Our mini bar has been out of service during the week despite our request to be changed, 1 tee shirt not returned from the laundry. disappointed about this.

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