ibis Styles Jakarta Sunter

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ibis Styles Jakarta Sunter 3 stars

Customer review rating (ALL Rating) 4.2/5 377 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Web corner and free WiFi around hotel area always available

  • 9 Meeting Rooms and a Ballroom with capacity up to 700 people

  • sTREATs Restaurant, Pool Bar, and Room Service offering international and local cuisines

Hotel location

ibis Styles Jakarta Sunter

Jalan Gaya Motor I, Sungai Bambu, Sunter
14330 JAKARTA
Indonesia

  • TRANS JAKARTA:  CAWANG SUNTER

  • By plane

    SOEKARNO HATTA At 32km / 19.88 miles - Shuttle paying

  • By train

    GAMBIR STATION At 8km / 4.97 miles

  • By train

    SENEN RAIL STATION At 8km / 4.97 miles

GPS:-6.140556, 106.885712

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

STREATS

Enjoy breakfast, lunch and dinner at STREATS restaurant with our wide variety of international cuisine and local delights set in a comfortable ambience.

Our accommodation(s)

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

Our guest reviews

Our guest reviews for
ibis Styles Jakarta Sunter

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  377 reviews

TripAdvisor Rating  4.5/5  559 reviews

Certificate of excellence 2022

Good

Customer review rating 4.5/5

Boy Business - Confirmed reviews ALL

Nice to stay and held an event here

Dear Budi Trah Wibowo Warmest greeting from ibis Styles jakarta Sunter We very much appreciate your comments regarding your recently stay at ibis Styles Jakarta Sunter. It is always a pleasure to receive positive feedback from our guests. I will share your score with our team especially Raka from front office team that you mention. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting to welcoming you back soon at ibis Styles jakarta Sunter. Sincerely, Al Fajrin Front Office Manager

Strategic

Customer review rating 4.0/5

Mm Business - Confirmed reviews ALL

So fsr so good

Dear Mr. M., Warmest greeting from ibis Styles Jakarta Sunter, Thank you for staying at ibis Styles Jakarta Sunter and it’s a great delight to have been at your service. We are glad to know the strategic location of the hotel was very convenient for you as well as the room you stayed in. We appreciate your positive review and thank you very much for your patronage and we look forward to the pleasure of welcoming you back again soon. Sincerely, Al Fajrin Front Office Manager

Convenient Location & Great People

Customer review rating 5.0/5

Markusena K. Families - Confirmed reviews ALL

I stayed with my family here because we had multiple family errand to run in Menteng and Kelapa Gading. When arrived, my wife and kids complaint that one of the room had strong cigarette smell, however the receptionist responded very quickly to find us a new room without any smell. Sorry I didn't get his name. During breakfast, the restaurant team was phenomenal. Rahmat was able to ask questions and he was able to find out my milk preference, which was hot and steamed for my coffee. The food needs attention though, as it was really fresh, but I understand as we had it on the 2nd day of Ramadhan and the restaurant was quite empty at the time. Keep up the good work!

Dear Markusena K., Warmest Greetings from ibis Styles jakarta Sunter First of all i would like to thank you for giving us a positive feedback regarding your stay experiences with ibis Styles jakarta Sunter, it is always pleasure to read that our guest felt happy and enjoy with us. Kindly accept our humble apology regarding the smelly room in your first impression, however our staff were doing an incredible action to make your mood much better for the rest of your stay, Also let us thank you for your appreciation to our staff Rahmat who serve you during your time at our restaurant even though we had still missing something in food quality, Thank you for your constructive feedback and rest assure that this is received positivity. Your recognition of our efforts are very encouraging and will certainly empower us to keep continuously delivery the best service and quality. Thank you again for sharing your experience, and we hope your next visit will be much memorable than the previous one. Sincerely, Al Fajrin Front Office Manager

Room No Smoking

Customer review rating 3.0/5

D. Business - Confirmed reviews ALL

I stay No Smoke.. But I found Biside My Room No 620 Smoke ..

Dear Mr. D., Warmest greeting from ibis Styles Jakarta Sunter, Kindly accept our sincere apology for the inconvenience experience during your stay. We have taken your feedback constructively in regarding of guest preference. Please rest assured that we are taking the appropriate measures to address the problem together with all room division, we will give extra attention on this matter to ensure quality of our room to meet the expectations of our guests. We hope to welcome you back to our hotel very soon and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely , Al Fajrin Front Office Manager

Clean and comfortable

Customer review rating 4.0/5

Indra Business - Confirmed reviews ALL

My family and I really loved the cleanliness, comfort, and the hospitality. Thanks to Mr Ihsan for the great assistance for us during our stay. He ensure our stay is joyful. Keep up the great work!

Dear Mr. Indra, Warmest greeting from ibis Styles Jakarta Sunter, First of all thank you for gave us a positive review for your experience during stay with us. We are glad to know that our hotel can delivered an excellent service to you. We will share to all hotel team especially to our Front Office Staff Mr. Ihsan this positive feedback will motivate and encourage us to keep continuously delivery the best service and quality. Thank you once again and we are waiting for your next stay with us and hopefully it will be more great and memorable in the near future. Regards, Al Fajrin Front Office Manager

Nice & Warm Hotel

Customer review rating 5.0/5

Yunindra H. Couples - Confirmed reviews ALL

Been here for morning run at Jakarta. Clean hotel at the down town. Everyone is extremely warn and friendly. Tasty and wide variety of breakfast. Thank you Pak Ivo, Pak Inal and team for your hospitality during my stay at the hotel. Definitely will come back and stay again in this hotel!

Dear Mr. Yunindra H., Warmest greeting from ibis Styles Jakarta Sunter, Thank you for sharing your experience during your visit to ibis Styles Jakarta Sunter. We are delighted to know that you enjoyed the stay with us. We will share this with our team as an encouragement to maintain our quality of service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again. Sincerely, Al Fajrin Front Office Manager

Good location hotel in North of Jakarta

Customer review rating 5.0/5

Hadi Couples - Confirmed reviews ALL

Nice and clean hotel...

Dear Mr. Hadi K., Warmest greeting from ibis Styles Jakarta Sunter, Thank you for staying at ibis Styles Jakarta Sunter and it’s a great delight to have been at your service. We are glad to know the strategic location of the hotel was very convenient for you as well as the room you stayed in. We appreciate your positive review and thank you very much for your patronage and we look forward to the pleasure of welcoming you back again soon. Sincerely, Al Fajrin Front Office Manager

Bad service

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

I pay for park ( security didn't ask that I rent a room or not till he scan), the electric was blackout on my room and I'm not in list of people that include with breakfast ( but I bought room include with breakfast)

Dear Victor Boy S., Warmest greeting from ibis Styles Jakarta Sunter Thank you for taking the time to tell us about your experience at ibis Styles Jakarta Sunter during your stay with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding the Parking situation we believe that was not how our valued team member are trained and coached, the same thing goes to the restaurant staff while you taking the breakfast, here we have strict policies and procedures when communicating with the guest in the situation like this. However, At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Al Fajrin Front Office Manager

Customer review rating 4.0/5

Afny Solo - Confirmed reviews ALL

Clean place and kind staff

Dear Nuny N., Warmest greeting from ibis Styles Jakarta Sunter We very much appreciate your comments regarding your recently stay at ibis Styles Jakarta Sunter. It is always pleasure to receive positive feedback from our guests. I will share your comments with our team. I am sure that this feedback regarding our cleanliness and how kindly our staff serve you during your stay will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Al Fajrin Front Office Manager

Hotel is clean

Customer review rating 4.0/5

Casper L. Couples - Confirmed reviews ALL

good

Dear Mr. L., Warmest greeting from ibis Styles Jakarta Sunter, Thank you for your rating, your input means a lot to us. We will improve the quality of our services so that you can feel the changes for the better on your next stay with us. We wish you good health and we look forward to welcoming you back to ibis Styles Jakarta Sunter. Kind regards, Al Fajri Front Office Manager

Bad Experience

Customer review rating 2.5/5

Buddy L. Business - Confirmed reviews ALL

The room is not clean and their service not excellence compare with others Ibis Styles i've ever stay :) Price is higher compare with their service

Dear Mr. Budianto H., Warmest greeting from ibis Style Jakarta Sunter, Thank you for choosing to stay with us especially during this difficult period. We truly appreciate your business and value your honest feedback. First and foremost, I and the team would like to sincerely apologize for falling to meet your expectations during your recent stay, I am deeply concerned to read the areas of improvement that your review has brought to our attention. Please allow me to assure you that the issue will be addressed with the respective department heads to improve our processes, the quality of our products and services to avoid the recurrence. We do hope this experience will not alter your confidence in us, and while I would not be able to take back your experience, we hope you would still give us an opportunity to regain your trust, provide you with a token of apology and serve you better in future. Sincerely, Al Fajrin Front Office Manager

Lokasi strategis, kamar bersih dan nyaman

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Very exciting and unforgettable moment for sweet honeymoon

Dear Ibu Litda, Salam hangat dari ibis Styles Jakarta Sunter, Pertama-tama kami ucapkan terima kasih telah memberikan ulasan yang baik selama Anda menginap di ibis Styles Jakarta Sunter. Sangat membanggakan bagi kami untuk mengetahui kami telah memberikan pelayanan yang memuaskan dalam kunjungan Anda untuk merayakan momen bulan madu Anda yang sangat berharga. Kami senang mengetahui bahwa kebersihan dan lokasi hotel kami telah sesuai dengan harapan Anda. Kami akan menyampaikan ulasan Anda kepada tim kami agar dapat terus meningkatkan kualitas pelayanan untuk menyambut kedatangan Anda kembali pada masa yang akan datang. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Salam hormat, Al Fajrin Front Office Manager

location is nice near 2 mall also need use taxi like 5 minute from hotel

Customer review rating 3.5/5

Bachtiar Solo - Confirmed reviews ALL

happy with the service reception expecialy Miss Ayu help me to open my door because the key not working and overal all good service and room. thank you Ibis style team

Dear Mr. Bachtiar, Warmest greeting from ibis Styles Jakarta Sunter, Thank you for your rating, your input means a lot to us. We will improve the quality of our services so that you can feel the changes for the better on your next stay with us. We wish you good health and we look forward to welcoming you back to ibis Styles Jakarta Sunter. Kind regards, Al Fajrin Front Office Manager

Decent Stay

Customer review rating 4.0/5

Henry W. Solo - Confirmed reviews ALL

Pros: 1. Room was relatively clean and and cozy. 2. Price was very reasonable. 3. Check-in and check-out was painless. Cons: 1. Toilet bowl had endlessly running water which made endless noise throughout the night. 2. Drinking water was located outside the room. 3. Room was on the same floor as quarantine guests, I thought they had to be on a dedicated floor.

Dear Henry W., Warmest greeting from ibis Styles Jakarta Sunter First of all we would like to thanked you for your heartwarming comment regarding your recently stay at Hotel ibis Styles Jakarta Sunter. It is always a pleasure to receive positive feedback from our guest . I will share your comments to our entire team. In regard your comments about the quarantine, let us give the explanation if we are never accept the quarantine guest for Positive Covid-19 which we don't registered as the hotel for Quarantine. The guest room you saw with extra care in our hotel was the guest inside who had plan to work and their company ask them to wait in our hotel until their schedule issued by the company and of course they were Negative Covid-19 tested before entering our hotel. Once again thank you for your positive feedback and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for keep supporting us, and we hope your next visit will be as pleasant as the previous one. Sincerely, Al Fajrin Front Office Manager

Great Accomodation

Customer review rating 4.5/5

Yosua Solo - Confirmed reviews ALL

Nothing to complaint

Dear Mr. Yosua S., Warmest greeting from ibis Styles Jakarta Sunter, Thank you for sharing your experience during your visit to ibis Styles Jakarta Sunter. We are delighted to know that you enjoyed the stay with us. We will share this with our team as an encouragement to maintain our quality of service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again. Sincerely, Al Fajrin Front Office Manager

Truly feel like having a private room

Customer review rating 4.5/5

Alvi S. Families - Confirmed reviews ALL

Ibis is a hotel for my wedding reception. I am fully satisfied for their services and the food is so tasty!

Dear Mrs. Alvi, Best wishes from the Ibis Styles Jakarta Sunter. Thank you for choosing and held your wedding with us especially during this difficult period. We truly appreciate your business and value your honest feedback. We would like to thank you very much for the positive review you have given, hopefully we can improve this goodness going forward, to always be your first choice. Your appreciation to our service and food quality will be conveyed to all the staff member and encourage us to keep continuously delivery the best service and quality. Thank you once again and we are waiting for your event with us and hopefully it will be more great and memorable in the near future. Sincerely, Al Fajrin Front Office Manager

Nice room

Customer review rating 4.0/5

Jessica Couples - Confirmed reviews ALL

Room was nice, all staffs are friendly, the food taste good too

Dear Ms. Jessica, Warmest greeting from ibis Styles Jakarta Sunter, Thank you for visiting ibis Styles Jakarta Sunter and gave us a positive review for your experience. We will share to all hotel team and it will motivate and encourage us to keep continuously give the best service and quality. Thank you once again and we are waiting for your next stay with us and hope it will be more great and memorable in the near future. Sincerely, Al Fajrin Front Office Manager

Very Nice Hotel to Visit

TripAdvisor rating 5.0/5

AdriRSandi TripAdvisor review

Stayed here many times All the staffs very helpful Check in process were smooth Room we'll prepared This time we stayed to celebrate my son's birthday They decorated our room, a nice surprise for my sons, thanks to Mbak Afni from HK I believe, who have done a dedicated work of art and attention Always love to stay at ibis styles sunter Thank you guys Surely it won't be the last

Dear Pak Adri, Warmest greeting from ibis Styles Jakarta Sunter Thank you very much for taking the time to share your 5 stars review with us. It is always a pleasure knowing our guests left our hotel happy and satisfied with our facilities and services. I will personally pass on you comments to Afni and rest assured that the whole team especially Afni will be delighted to hear that your experience with us was very enjoyable We sincerely appreciate your feedback and are looking forward to welcoming you back in the near future. Sincerely, Al Fajrin Front Office Manager

Enjoyable stay 2 nights with Ibis Style Sunter

TripAdvisor rating 5.0/5

ptcds Business - TripAdvisor review

As a Platinum member, I always confidence with Ibis Style Sunter. Satisfaction services always and good location as well. Specia thanks to Ms. Gusria, Ms. Diah, Mr. Johanes, Mr. Vito, Mr. Denny, Mr. Raja and other staff member that really helpful during my stay and their kind smiles everytime meet us as their valuable guest. Thank you and we will back again, have a nice day everyone, stay healthy and ALL Safe! Cheers guys Dr. YM

Dear Dr. Y M, Thank you for gave us a review during your stay at ibis Styles Jakarta Sunter and also we have to thank you for your loyalty as a member of the Accor group. It's delighted to know that you as a Platinum member have had such a pleasant experience starting from our front office team service to our Restaurant section. We will share your commented to our team Especially to Ms. Gusria, Ms. Dyah, Mr. Yohanes, Mr. Tito, Mr. Denny. and also Mr. Raka so that we could continue to give and improve the quality of service in our hotel. Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one. Sincerely, Al Fajrin Front Office Manager

Junior Suite Room Ibis StyleSunter

TripAdvisor rating 5.0/5

vivaldialvarez TripAdvisor review

This is our second times stay in Ibis Style Sunter. We booked Junior Suite Room in Ibis Style Sunter for 1 night and we really enjoy stay here. Room was spacious with 1 Queen bedroom and 1 Sofa. Children were very happy and played in the room. This hotel had very good health protocol. It was fun and amazing experince for our staycation during pandemic

Dear Alva R, Thank you for sharing your remarkable experience with us and for your positive review and feedback on TripAdvisor. We are delighted to know that you and your family had pleasant and enjoyable stay. I will share your kind messages to our team, Therefore they will keep up the good work and always maintain the highest standard of services specially on health protocols. Again, thank you for sharing with us, we look forward to welcoming you for another memorable experience, we hope your next visit will be as pleasant as the previous one. Sincerely, Al Fajrin Front Office Manager

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