Novotel Jakarta Pulo Mas 4 stars

Customer review rating (ALL Rating) 4.0/5 11 reviews

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Jalan Pulomas Selatan No 31, Kayu Putih, Kecamatan Pulo Gadung, 13210 JAKARTA, Indonesia

Description

Hotel extras

  • Strategic location in East Jakarta, close to malls, government offices, hospitals, and sports

  • Easy public transport access, including Halim Airport, Jatinegara Train Station, and bus stop.

  • Eco-smart concept with water recycling, VRF air conditioning, and solar power.

  • High-tech business hub, including a grand ballroom with videotron and 15 meeting spaces.

  • Soaring above East Jakarta with serene bird's-eye city views from every spacious room.

Our accommodation(s)

Hotel location

Novotel Jakarta Pulo Mas

Jalan Pulomas Selatan No 31, Kayu Putih, Kecamatan Pulo Gadung
13210 JAKARTA
Indonesia

GPS:-6.18615, 106.87654

Telephone
Fax +620

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

FOOD EXCHANGE

Non contractual photo

Perched on the 28th floor, Food Exchange is a social dining hub with extensive views of the city. Enjoy international buffets, a la carte dishes, and live cooking at open kitchens for breakfast, lunch, or dinner in a spacious, welcoming setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  11 reviews

Customer review rating 3.5/5

Himawan K. R. K. Business - Confirmed reviews ALL

New property, well layout, and helpful crew. But i really notice about food, i had room service and breakfast too salty and i hope this can be improve soon.

Dear Mr. Himawan K. R., Warmest Greetings from Novotel Jakarta Pulomas! Thank you for taking the time to tell us about your experience at the Novotel Jakarta Pulomas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Jakarta Pulomas, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem to a related department especially regarding the food and your breakfast experiences that still below from your expectation to prevent a future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Yohanes Molan Front Office Manager

Customer review rating 3.0/5

Marisi H. J. S. Business - Confirmed reviews ALL

My first stay at January 1 2026 was excellent,from my check in till my check out everything went smooth. But my second stay February 3rd 2026 was disaster, it was started in restaurant when they offer me to enjoy dinner at the restaurant as a compensate me as a member of platinum,instead of serving me at exc.lounge,which is not ready to open yet in Novotel pulomas,they offer me dinner buffet,because that time there is 3 group having dinner buffet and they put me there,smart,they don't let me take the apa carte order like before. The big problem was,the lady incharge in restaurant was telling me,that i can not have alcohol beverage,because,they still working on the alcohol limit that time,when i said,why you served me alcohol in January 1st in my last stay,she said that time we were trying to make our last stock finished. That 2 answred by the lady that night was too ackward for me. So, i really don't understand why the lady make such a decision for me. Please explain to me. Hopefully in my next stay,this wont happen again.

Dear Mr. Marisi H. S., Warmest Greetings from Novotel Jakarta Pulomas! Thank you for taking the time to tell us about your experience at the Novotel Jakarta Pulomas. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. At Novotel Jakarta Pulomas, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem to a related department to prevent a future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Yohanes Molan Front Office Manager

Customer review rating 1.0/5

Mohammed B. Solo - Confirmed reviews ALL

1. Services is so bad 2. Meals in the resturant is so limitation 3. Always the phone is busy or no body response 4.limitaion staff in the hotel so no response when you call 5. No taxi or Bluebird avialable in the hotel 6.no assistance when you check out 7. No any services around the hotel So I don't recommend this hotel for any body So I don't recomend this hotel for any

Dear Mr. Mohammed, Warm greeting from Novotel Jakarta Pulomas, Thank you for choosing to stay with us especially during this difficult period. We truly appreciate your concern and value your honest feedback. First and foremost, I and the team would like to sincerely apologize for falling to meet your expectations during your recent stay, especially with the one related to the services experiences, the facilities, the food limitation and the limit of the staff. I am deeply concerned to read the areas of improvement that your review has brought to our attention. Please allow me to assure you that the issue will be addressed with the respective department heads to improve our processes, the quality of our products and services to avoid the recurrence. We do hope this experience will not alter your confidence in us, and while I would not be able to take back your experience, we hope you would still give us an opportunity to regain your trust, provide you with a token of apology and serve you better in future. Please do reach out to me personally at yo… in case of any further assistance. Sincerely, Yohanes Molan Front Office Manager

It wasn’t fully prepared yet

Customer review rating 1.5/5

Laila Solo - Confirmed reviews ALL

I arrived at the hotel late at night, but all the lights at the reception were off and there was no receptionist. I had to walk around the building looking for someone who could help me. It took about 40 minutes to finally check in, and since I was already exhausted from taking a late-night flight, I was worried I might lose the whole first night. As an Accor Plus member, I had a room upgrade voucher, but they said the higher-category rooms were not open yet. So I ended up staying in a room where the power outlet in the bathroom didn’t work, which meant I couldn’t use a hair dryer. For the first two days, my personal schedule was very tight, so I went out in the morning and came back in the evening. The room was messy, and I didn’t want the staff coming in, so I pressed the “Do Not Disturb” button. Even though I hadn’t gone out overnight, the staff mistakenly thought I hadn’t left the room for more than two days and forcibly opened my door. The breakfast had far too few options for a 4-star hotel, and if I wanted an omelet, I had to call a staff member. One day, there was no staff around, so I couldn’t even get an omelet. It was worse than a 2-star hotel. Sometimes I could also hear construction noise from upstairs. Still, the positives were that the hotel was newly opened, so the facilities were clean, and the room was spacious.

Dear Ms. Laila, Warm greeting from Novotel Jakarta Pulomas, Thank you for choosing to stay with us especially during this difficult period. We truly appreciate your concern and value your honest feedback. First and foremost, I and the team would like to sincerely apologize for falling to meet your expectations during your recent stay, especially with the one related to the check in and services experiences, the facilities in your room and the food during your breakfast time. I am deeply concerned to read the areas of improvement that your review has brought to our attention. Please allow me to assure you that the issue will be addressed with the respective department heads to improve our processes, the quality of our products and services to avoid the recurrence. We do hope this experience will not alter your confidence in us, and while I would not be able to take back your experience, we hope you would still give us an opportunity to regain your trust, provide you with a token of apology and serve you better in future. Please do reach out to me personally at yo… in case of any further assistance. Sincerely, Yohanes Molan Front Office Manager

Other web-users rate our hotel

  • 9 reviews 7/10 Location
  • 11 reviews 8.3/10 Room
  • 19 reviews 7.4/10 Service
  • 13 reviews 9.7/10 Vibe
  • 12 reviews 9.3/10 Amenities
  • 8 reviews 7.1/10 Food
  • 6 reviews 6.7/10 Breakfast
  • 5 reviews 10/10 Value

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