Novotel Jakarta Pulo Mas 4 stars

Customer review rating (ALL Rating) 4.3/5 79 reviews

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Jalan Pulomas Selatan No 31, Kayu Putih, Kecamatan Pulo Gadung, 13210 JAKARTA, Indonesia

Description

Hotel extras

  • Strategic location in East Jakarta, close to malls, government offices, hospitals, and sports

  • Easy public transport access, including Halim Airport, Jatinegara Train Station, and bus stop.

  • Eco-smart concept with water recycling, VRF air conditioning, and solar power.

  • High-tech business hub, including a grand ballroom with videotron and 15 meeting spaces.

  • Soaring above East Jakarta with serene bird's-eye city views from every spacious room.

Our accommodation(s)

Hotel location

Novotel Jakarta Pulo Mas

Jalan Pulomas Selatan No 31, Kayu Putih, Kecamatan Pulo Gadung
13210 JAKARTA
Indonesia

GPS:-6.18615, 106.87654

Telephone
Fax +620

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

FOOD EXCHANGE

Perched on the 28th floor, Food Exchange is a social dining hub with extensive views of the city. Enjoy international buffets, a la carte dishes, and live cooking at open kitchens for breakfast, lunch, or dinner in a spacious, welcoming setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  79 reviews

Customer review rating 4.5/5

Seto T. Families - Confirmed reviews ALL

Our family had a great staycation, our room was upgraded to the Executive Suite, room is clean, spacious, modern design and nice city view. The hotel has good facilities including gym, pool, sauna, whirlpool, etc. Considering this hotel is still new, expect some delay in service during holiday season. This hotel has a very good potential to become one of the best hotel in the area with very good value, facilities and view. Looking forward for our next stay here.

Customer review rating 4.0/5

J. J. Families - Confirmed reviews ALL

went there with my wife and kid, even tho didn't get any upgrade as a platinum member. The room is so comfy, and thank you to the room team for the wall decoration and the cake. The food in the lounge and breakfast was so good, a very good hotel for a business trip since there wasn't any kids' activity on the weekend.

Dear Mr. J., Greetings from Novotel Jakarta Pulomas! First of all, i would like to say Thank you for your loyalty especially as a Platinum member and for staying at Novotel Jakarta Pulomas. It is indeed our pleasure to know that your stay was an enjoyable one. We are very pleased to know that it was all because of our warm hospitality especially the wall decoration by Stephanie, our Guest Experience Manager. In other hand, we do apologize that as a Platinum member you had felt that your room were not upgrade, but actually we have upgraded your room 1 level up to our deluxe room instead of superior room and our staff did not mention it to you upon check in that was not supposed to happened and makes our gust confusing and felt inconvenience. I really do apologize regarding this matter. However, your kind review will be shared to the entire team, as we believe this will encourage all the staffs to keep up the quality of our service and ensure your next stay will be a more pleasurable experience. The entire team is looking forward to welcoming you back at Novotel Jakarta Pulomas, hopefully soon. Thank you and best regards, Yohanes Molan Front Office Manager

Customer review rating 4.5/5

Ivan R. A. Friends - Confirmed reviews ALL

Staying here with my friend on a business trip. Hotels are new, located at nTower. Building is well designed with 360 degree city view. Room is quiet, clean, enough amenities & room supplies. Beds are comfortable, chair & sofa is also quite good. Internet access was quite fast, entertainment is handled by a 55" Samsung Smart TV with youtube, netflix, browser, spotify, and cable TV/ terrestrial also available. AC is functioning properly. Well located, near Kemayoran, Kelapa Gading & sunter. Also Salemba, Pramuka & Rawamangun. Right next the Jakarta Intra-City toll road (Wiyoto Wiyono), You can go North to Tanjung Priok, Ancol, Kota & Soekarno Hatta Airports. Or to the east, to Cawang, Halim Airport / High Speed Rail to Bandung, Bekasi, Cikampek & Trans Java toll road. Cons: Got to happen all used amenities & My personal toiletries were lost/thrown away during room cleaning. And hotel amenities was not replenished by housekeeper. So I need to request it back manually thru the room call. Lot's of empty space in room, that I think can be used to put a decent/usable desk for a more comfortable work. This will be a plus point for a biz trip guest. Currently there's just a small & quite tall tray sized table. That I can't work comfortably (With laptop / paper work). And also no chair is suitable to pair with.

Customer review rating 4.0/5

Edisya P. F. Couples - Confirmed reviews ALL

The Upgrade room is big enough, the AC is cool, the hot water working properly. But for me, the room is lack furniture. There is no working desk, no coffee machine, even there is no "Sweeter" as "Sweet Sugar" replacement. Overal the room is big, but that's all, nothing interesting with the room. Useless space, unless you want to do inside room Gym. The breakfast itself is good enough, there are a lot of varieties, but a lot of them is heavy food. I hope there are more snack available, not just focus with pastries. The taste itself is good enough for 4 stars hotel.

Dear Mr. Edisya P., Greetings from Novotel Jakarta Pulomas! Thank you for staying with us and taking the time to share with us your experience. Please accept our deepest apology for the inconvenience caused during your stay related to the front office that need to more talkative also for the room facilities that does not make you really excited. Please rest assured that we are taking serious measure on this matter to ensure that such thing will not occur in the future, and regarding the room facilities we suggest you to book our deluxe room then we will upgrade you to our executive room in your next stay for better experience that available in our website, the room is bigger but completed with the working table, coffee machine and bluetooth speaker inside the room. We will definitely share your review to the entire team for our future improvement as we strive to make a better experience the next time you stay at our hotel. Therefore, we wish to have another chance to serve you back at Novotel Jakarta Pulomas, hopefully soon. Our best regards, Yohanes Molan Front Office Manager

Customer review rating 4.5/5

Ghea S. Business - Confirmed reviews ALL

I love the city light view..

Dear Ibu Ghea Saktu, Greetings from Novotel Jakarta Pulomas! Thank you for staying with us during your visit to Jakarta and taking the time to share your positive review. We are very pleased to know that your stay was an enjoyable one, especially because of the hotel design and the city light form our views is meet your expectation. Your kind review will be shared to the entire team and we can not wait to be welcoming you back at Novotel Jakarta Pulomas, hopefully soon. Thank you and best regards, Yohanes Molan Fron Office Manager

Other web-users rate our hotel

  • 24 reviews 7.8/10 Location
  • 67 reviews 9/10 Room
  • 68 reviews 7.2/10 Service
  • 48 reviews 7.7/10 Amenities
  • 47 reviews 9.4/10 Vibe
  • 31 reviews 9.2/10 Cleanliness
  • 24 reviews 6.8/10 Breakfast
  • 5 reviews 10/10 Wellness Area

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