Novotel Jakarta Pulo Mas 4 stars

Customer review rating (ALL Rating) 4.3/5 92 reviews

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Jalan Pulomas Selatan No 31, Kayu Putih, Kecamatan Pulo Gadung, 13210 JAKARTA, Indonesia

Description

Hotel extras

  • Strategic location in East Jakarta, close to malls, government offices, hospitals, and sports

  • Easy public transport access, including Halim Airport, Jatinegara Train Station, and bus stop.

  • Eco-smart concept with water recycling, VRF air conditioning, and solar power.

  • High-tech business hub, including a grand ballroom with videotron and 15 meeting spaces.

  • Soaring above East Jakarta with serene bird's-eye city views from every spacious room.

Our accommodation(s)

Hotel location

Novotel Jakarta Pulo Mas

Jalan Pulomas Selatan No 31, Kayu Putih, Kecamatan Pulo Gadung
13210 JAKARTA
Indonesia

GPS:-6.18615, 106.87654

Telephone
Fax +620

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

FOOD EXCHANGE

Perched on the 28th floor, Food Exchange is a social dining hub with extensive views of the city. Enjoy international buffets, a la carte dishes, and live cooking at open kitchens for breakfast, lunch, or dinner in a spacious, welcoming setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  92 reviews

Customer review rating 5.0/5

S. S. Families - Confirmed reviews ALL

The room is new and spacious and there's a rooftop poo and sauna and nice gym.

Customer review rating 3.5/5

Chong H. P. Business - Confirmed reviews ALL

Nice bed.

Customer review rating 4.0/5

Rendy N. Families - Confirmed reviews ALL

It was a very good experience overall. The room and facilities were exceptionally neat and classy and the scenery was beautiful. The staff were also very kind. However, there is some room for improvement regarding the front desk. Because there was only one staff member at reception, checking in took a while if other guests were ahead of you. The same issue occurred during checkout. I had to wait quite a bit because the receptionist was occupied with a check-in. I even had to interrupt her to let her know I just wanted to check out. The receptionist wasn't very proactive; she didn't check what I needed and instead continued a lengthy check-in process, which involved looking up specific room requests and chatting with the other guest.

Dear Mr. Rendy N. Thank you very much for taking the time to share your impressions on your recent stay with us at Novotel Jakarta Pulomas. It is disappointing to read that your experience did not meet not only your expectations but our expected high level of service. It is also discouraging to read that we could not provide a memorable experience for you. We usually get a lot of very positive feedback about the friendliness. Concerning your review about the front desk agent that was not proactive during your check in and check out process, i am agreeing with you and We have taken steps to address the issues you raised, and we are confident that you will have a more positive experience if you stay with us again in the future because in Novotel Jakarta Pulomas We are always striving to improve our services to our guests. We appreciate your sharing your concerns, It is only our hope that your will give us the opportunity to deliver a more memorable experience when staying with us again. Together with my team, we looking forward to having the opportunity to welcoming you again at Novotel Jakarta Pulomas in the near future Sincerely yours, Yohanes Molan Front Office Manager

Customer review rating 5.0/5

George A. D. P. M. Business - Confirmed reviews ALL

Thank you for delivering such flawless service for my stay

Dear Mr. George A. D. P. M., Warm greetings from Novotel Jakarta Pulomas! Thank you so much for your kind words and for taking the time to share your experience with us. We are truly delighted to know that you were satisfied with the service provided throughout your stay.Your appreciation means a lot to our team and serves as great motivation for us to continue delivering exceptional hospitality experiences to all our guests. We look forward to welcoming you back again for another memorable stay in the near future. Warm regards, Stephanie Mahardita Guest Experience Manager

Customer review rating 3.5/5

Neil D. Couples - Confirmed reviews ALL

The overall staying experience was nice, good room and facilities, we did try the pool jacuzzi, sauna, and the gym. However, there was 3 things to be noted: 1. When we first check in, the toilet hasn’t been flushed, there was still excrement inside 🤢. 2. The water taste from the outside dispenser felt like the water from swimming pool 🤮. 3. Under the bed and sofa, the dust was piling up.

Dear Mr. Neil D., Warmest greetings from Novotel Jakarta Pulomas! Thank you for taking the time to rate your experience at Novotel Jakarta Pulomas. We appreciate your feedback and we apologize that you were not completely satisfied with your experience. Concerning your review about room cleanliness has been shared directly to our Executive Housekeeper for improvement. We are really apologize for this inconvenience. I would like to assure you that we are committed to providing our guests with a comfortable and enjoyable stay, as well as the water dispenser outside the room that you mentioned is legaly registered in BPOM or Indonesian food and Drug authority, We have taken steps to address the issues you raised, and we are confident that you will have a more positive experience if you stay with us again in the future. Please reach me in yo… and i am personally will take care and prepare your room. Thank you for your honest feedback. We value your business and look forward to welcoming you back to our hotel soon. Sincerely Yours, Yohanes Molan Front Office Manager

Other web-users rate our hotel

  • 26 reviews 8/10 Location
  • 84 reviews 9/10 Room
  • 81 reviews 7.4/10 Service
  • 58 reviews 8/10 Amenities
  • 56 reviews 9.7/10 Vibe
  • 35 reviews 9.5/10 Cleanliness
  • 29 reviews 7.8/10 Breakfast
  • 7 reviews 10/10 Wellness Area

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