Dear Mrs. Kurniawati K., Warm greetings from Novotel Jakarta Pulomas! Thank you for sharing your feedback with us! We are delighted to hear that you enjoyed your family room, found the bed comfortable, and appreciated the convenience of having two TVs in the room. We’re also glad that you were able to take advantage of our Mastercard special offer. However, we sincerely apologize for the delay in our housekeeping service when you requested additional towels and plates. Your feedback is important to us, and we will share your comments with our housekeeping team to help us improve our response time and provide a better guest experience. Thank you once again for your valuable feedback. We look forward to welcoming you and your family back for another enjoyable stay. Sincerely, Stephanie Mahardita Guest Experience Manager

Dear Mrs. Dahlia B., Warm greetings from Novotel Jakarta Pulomas. Thank you for sharing your wonderful feedback. We are delighted to know that you enjoyed the comfort and design of your room, as well as the beautiful city views that made your stay even more memorable. Your kind words are truly appreciated and encourage us to continue providing exceptional hospitality and memorable experiences for all our guests. We look forward to welcoming you back to Novotel Jakarta Pulomas for another enjoyable and unforgettable stay. Warm regards, Stephanie Mahardita Guest Experience Manager

Dear Mr. Raja H. S., Warm greetings from Novotel Jakarta Pulomas! Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed a comfortable stay and appreciated the modern and well-maintained facilities at our hotel. We also appreciate your feedback regarding the location. Your comments are valuable to us as we continuously strive to enhance our guests’ overall experience. We look forward to welcoming you back and providing you with another pleasant stay in the future. Sincerely, Stephanie Mahardita Guest Experience Manager

Dear Ms. Riskey s., Greetings from Novotel Jakarta Pulomas! Thank you very much for your wonderful feedback. We are delighted to know that you enjoyed your experience at Novotel Jakarta Pulomas and found our hotel to be a great place to stay in East Jakarta. Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering the best service to our guests. We look forward to welcoming you back for another enjoyable stay. Warm regards, Stephanie Mahardita Guest Experience Manager

Dear Mrs. Ira B. S., Greetings from Novotel Jakarta Pulomas! Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the beautiful city view from the top of our hotel. We truly appreciate your kind feedback and are pleased that you had an enjoyable stay with us. We look forward to welcoming you back to Novotel Jakarta Pulomas for another memorable experience. Warm regards, Stephanie Mahardita Guest Experience Manager

Dear Mohamad A. R. Greetings from Novotel Jakarta Pulomas! Thank you for staying with us during your visit to Jakarta and taking the time to share your positive review with us in google review. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service, hotel ambience and facilities were really makes us happy, your feedback will be shared to the entire team to ensure the good service will remain in the future. Bacause in Novotel Jakarta Pulomas we strive to provide and excellent services to all our guests. We all here are looking forward to welcoming you back at Novotel Jakarta Pulomas hopefully at the soonest time. Our best regards, Yohanes Molan Front Office Manager

Dear Mr. Thi X. N. P., Greetings from Novotel Jakarta Pulomas! Thank you for staying with us during your visit to Jakarta and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service, hotel ambience and facilities were really makes us happy, your feedback will be shared to the entire team to ensure the good service will remain in the future. Bacause in Novotel Jakarta Pulomas we strive to provide and excellent services to all our guests. In other hand It is also discouraging to read that we could not provide a memorable experience for you regarding the food experiences, we have addressed your comments to our Fodd and Beverage Manager and Executive Chef for better improvement. We all here are looking forward to welcoming you back at Novotel Jakarta Pulomas hopefully at the soonest time. Our best regards, Yohanes Molan Front Office Manager

Dear Mr. S., Greetings from Novotel Jakarta Pulomas! Thank you very much for your kind feedback and recommendation. We are delighted to hear that you enjoyed your stay and found our rooms and facilities comfortable and well suited to your needs. We truly appreciate your positive comments and are pleased that our hotel provided a pleasant experience at a good value. Your support means a lot to our team and encourages us to continue providing quality service and comfortable experiences for all our guests. We look forward to welcoming you back and making your next stay just as enjoyable. Sincerely, Stephanie Mahardita Guest Experience Manager

Dear Mr. Heru T. /. W. A., Greetings from Novotel Jakarta Pulomas! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stephanie Mahardita Guest Experience Manager

Dear Mr. Tjokro A. W., Greetings from Novotel Jakarta Pulomas! Thank you for your kind feedback. We are delighted to hear that you found our hotel clean, comfortable, and enjoyable. Your satisfaction is very important to us, and we truly appreciate your support. We look forward to welcoming you back for another pleasant stay in the future. Sincerely, Stephanie Mahardita Guest Experience Manager

Dear Mr. Budi S. S., Greetings from Novotel Jakarta Pulomas! Thank you for sharing your positive feedback. We are delighted to hear that you enjoyed the cozy atmosphere, city view, and variety of dining options. It is also great to know that you appreciated our sports facilities, including the gym and swimming pool. We truly value your feedback and look forward to welcoming you back for another enjoyable stay. Sincerely, Stephanie Mahardita Guest Experience Manager

Dear Mr. M R. O., Greetings from Novotel Jakarta Pulomas! Thank you for sharing your feedback with us. We are pleased to know that you enjoyed the suite room and its view during your family stay. We also appreciate your honest comments regarding your overall experience. Your feedback is valuable to us as we continuously strive to improve our facilities and services. We hope to have the opportunity to welcome you and your family again and provide a more memorable experience on your next visit. Sincerely, Stephanie Mahardita Guest Experience Manager

Dear Mr. Muhammad B. T. P., Greetings from Novotel Jakarta Pulomas! Thank you for taking the time to share your feedback with us. We are pleased to know that you had an enjoyable overall experience during your stay with us. We truly appreciate your interest in experiencing one of our rooms with a bathtub. We hope to have the opportunity to welcome you back in the future and assist in making your next stay even more memorable. Thank you once again for choosing Novotel Jakarta Pulomas. We look forward to welcoming you back soon. Sincerely, Stephanie Mahardita Guest Experience Manager

Dear Mrs. Salsha L., Warm greetings from Novotel Jakarta Pulomas! Thank you very much for taking the time to share your wonderful feedback with us. We are truly delighted to know that our team was able to accommodate your requests and that you enjoyed the room upgrade provided during your stay. It is especially rewarding to hear that you found the upgraded room amazing and were satisfied with the overall quality of our services. Our team always strives to understand and fulfill our guests’ needs to ensure a comfortable and memorable stay, and we are pleased that we were able to make your experience even more enjoyable. Your kind appreciation means a great deal to us and will certainly be shared with our team as encouragement to continue delivering excellent and personalized service to every guest. We sincerely look forward to welcoming you back and providing you with another exceptional stay in the future. Warm regards, Stephanie Mahardita Guest Experience Manager

Dear Mr. Tegar a. p. Warm greetings from Novotel Jakarta Pulomas! Thank you very much for taking the time to share your feedback with us. We truly appreciate your kind comments regarding our convenient location and the excellent service provided by our team. At the same time, we sincerely apologize that your overall experience did not fully meet your expectations, as reflected in the ratings you provided across the different aspects of your stay. Please accept our sincere apologies for any inconvenience or disappointment you may have experienced during your visit. Your feedback is very important to us, as it helps us identify areas where we can improve and ensure that we consistently deliver the level of service and experience that our guests deserve. We would be very grateful if you could share more details regarding your experience with us directly, so that we may better understand your concerns and take the necessary steps for improvement. Should you be willing to share further feedback, please feel free to contact me directly at st… I would sincerely appreciate the opportunity to listen to your feedback and personally follow up on your concerns. Once again, please accept our apologies, and thank you for your valuable feedback. We hope to have the opportunity to welcome you back to Novotel Jakarta Pulomas and provide you with a much-improved experience in the future. Warm regards, Stephanie Mahardita Guest Experience Manager

Dear Mrs. V C. K. S., Warm greetings from Novotel Jakarta Pulomas! Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to know that you enjoyed the ambience of your room and appreciated its spaciousness, cleanliness, and the completeness of the amenities provided. It is also wonderful to know that you enjoyed the birthday surprise prepared by Ms. Sasya. We will be more than happy to share your kind appreciation with her, as recognition from our guests is a great motivation for our team to continue creating thoughtful and memorable experiences. We are truly grateful to have been part of your special celebration and hope that your stay with us created beautiful memories to cherish. Warm regards, Stephanie Mahardita Guest Experience Manager

Dear Valued Guest, Greetings from Novotel Jakarta Pulomas! Thank you for sharing your feedback with us. We are pleased to hear that you appreciated the complimentary room upgrade and enjoyed the variety of our breakfast selection. We sincerely apologize that some of the breakfast items were not served at the ideal temperature or freshness. Your feedback is greatly appreciated and will be shared with our Food & Beverage team for further evaluation and improvement. We look forward to welcoming you again and providing an even better experience on your next stay. Kind regards, Stephanie Mahardita Guest Experience Manager

Dear Mrs. Febrianisa M., Greetings from Novotel Jakarta Pulomas! Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the inconvenience you experienced during your stay, particularly with the air conditioning issue that affected your rest and subsequently impacted your work commitments. We also regret the difficulties you encountered with the television connectivity, communication, and follow-up assistance. We truly appreciate your kind acknowledgment of our team’s efforts and are pleased that the complimentary massage was appreciated as a gesture of goodwill. Nevertheless, we recognize that these efforts did not fully meet your expectations. Please be assured that your feedback regarding communication, responsiveness, and the handling of technical issues has been taken seriously and will be shared with the relevant departments for further review and improvement. We sincerely value your feedback and hope to have the opportunity to welcome you back and provide you with the professional, attentive, and seamless service that you deserve. Warm regards, Stephanie Mahardita Guest Experience Manager

Dear Mrs. M., Greetings from Novotel Jakarta Pulomas! Thank you for sharing your feedback with us. Please accept our sincere apologies for the inconvenience you experienced due to the hot water running out during your shower. We fully understand how uncomfortable and inconvenient this must have been, especially as you were unable to complete your shower as intended. This is certainly not the experience we want our guests to have. Your feedback has been shared with the relevant team for further evaluation and improvement. We sincerely apologize once again and hope to have the opportunity to provide you with a more comfortable experience on your next stay. Kind regards, Stephanie Mahardita Guest Experience Manager