Dear Mr. Tegar a. p. Warm greetings from Novotel Jakarta Pulomas! Thank you very much for taking the time to share your feedback with us. We truly appreciate your kind comments regarding our convenient location and the excellent service provided by our team. At the same time, we sincerely apologize that your overall experience did not fully meet your expectations, as reflected in the ratings you provided across the different aspects of your stay. Please accept our sincere apologies for any inconvenience or disappointment you may have experienced during your visit. Your feedback is very important to us, as it helps us identify areas where we can improve and ensure that we consistently deliver the level of service and experience that our guests deserve. We would be very grateful if you could share more details regarding your experience with us directly, so that we may better understand your concerns and take the necessary steps for improvement. Should you be willing to share further feedback, please feel free to contact me directly at st… I would sincerely appreciate the opportunity to listen to your feedback and personally follow up on your concerns. Once again, please accept our apologies, and thank you for your valuable feedback. We hope to have the opportunity to welcome you back to Novotel Jakarta Pulomas and provide you with a much-improved experience in the future. Warm regards, Stephanie Mahardita Guest Experience Manager

Dear Mrs. V C. K. S., Warm greetings from Novotel Jakarta Pulomas! Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to know that you enjoyed the ambience of your room and appreciated its spaciousness, cleanliness, and the completeness of the amenities provided. It is also wonderful to know that you enjoyed the birthday surprise prepared by Ms. Sasya. We will be more than happy to share your kind appreciation with her, as recognition from our guests is a great motivation for our team to continue creating thoughtful and memorable experiences. We are truly grateful to have been part of your special celebration and hope that your stay with us created beautiful memories to cherish. Warm regards, Stephanie Mahardita Guest Experience Manager

Dear Valued Guest, Greetings from Novotel Jakarta Pulomas! Thank you for sharing your feedback with us. We are pleased to hear that you appreciated the complimentary room upgrade and enjoyed the variety of our breakfast selection. We sincerely apologize that some of the breakfast items were not served at the ideal temperature or freshness. Your feedback is greatly appreciated and will be shared with our Food & Beverage team for further evaluation and improvement. We look forward to welcoming you again and providing an even better experience on your next stay. Kind regards, Stephanie Mahardita Guest Experience Manager

Dear Mrs. Febrianisa M., Greetings from Novotel Jakarta Pulomas! Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the inconvenience you experienced during your stay, particularly with the air conditioning issue that affected your rest and subsequently impacted your work commitments. We also regret the difficulties you encountered with the television connectivity, communication, and follow-up assistance. We truly appreciate your kind acknowledgment of our team’s efforts and are pleased that the complimentary massage was appreciated as a gesture of goodwill. Nevertheless, we recognize that these efforts did not fully meet your expectations. Please be assured that your feedback regarding communication, responsiveness, and the handling of technical issues has been taken seriously and will be shared with the relevant departments for further review and improvement. We sincerely value your feedback and hope to have the opportunity to welcome you back and provide you with the professional, attentive, and seamless service that you deserve. Warm regards, Stephanie Mahardita Guest Experience Manager

Dear Mrs. M., Greetings from Novotel Jakarta Pulomas! Thank you for sharing your feedback with us. Please accept our sincere apologies for the inconvenience you experienced due to the hot water running out during your shower. We fully understand how uncomfortable and inconvenient this must have been, especially as you were unable to complete your shower as intended. This is certainly not the experience we want our guests to have. Your feedback has been shared with the relevant team for further evaluation and improvement. We sincerely apologize once again and hope to have the opportunity to provide you with a more comfortable experience on your next stay. Kind regards, Stephanie Mahardita Guest Experience Manager

Dear Mr. David K., Greetings from Novotel Jakarta Pulomas! Thank you so much for sharing your wonderful family experience with us! We are absolutely delighted to know that you had a lovely stay at Novotel Jakarta Pulomas and that our team could make your child’s birthday even more special with a little surprise. Moments like these are truly what make every stay memorable for us as well. We are also very happy to hear that you enjoyed the cleanliness and comfort of our rooms, our breakfast selection, and the warm and friendly service from our team. Your kind words are a wonderful encouragement for all of us to continue creating enjoyable and memorable experiences for every guest. We truly look forward to welcoming you and your family back for another fun, comfortable, and memorable stay in the future. Best Regards, Stephanie Mahardita Guest Experience Manager

Dear Mr. Wing y. m., Warmest greetings from Novotel Jakarta Pulomas! Thank you very much for taking the time to share your impressions on your recent stay with us at Novotel Jakarta Pulomas. We do apologize for your stay experienced, It is disappointing to read that your experience did not meet not only your expectations but our expected high level of service especially in cleanliness section that you mentioned the most, we will take this seriously for our improvement. Also for the housekeeping part that we have addressing your comments to our Exectuive Housekeeper and we agree with you that we need to improves the areas that you mentioned above. If you don't mind, you would give us an opportunity to serve you better in the near future, please reach me through my email in yo… and i will personally prepared your requirement and makes you felt the far better experience than you had before. Once again we do apologize and However we do thank you and really appreciate that you sharing your concerns, It is only our hope that your will give us the opportunity to deliver a more memorable experience when staying with us again. Together with al the Novotel Jakarta Pulomas's team, we looking forward to having the opportunity to welcoming you again at Novotel Jakarta Pulomas in the near future Warm Regards, Yohanes Molan Front Office Manager

Kepada Bapak Sentiono L., Salam hangat dari Novotel Jakarta Pulomas! Thank you very much for taking the time to share your feedback with us! We are delighted to know that you enjoyed the cleanliness of our hotel and experienced the warm and friendly service from our team. Your kind words are truly appreciated and will certainly motivate us to continue delivering the best experience for our guests. We also sincerely appreciate your valuable suggestion regarding the lighting in our public areas at night. Your feedback is very important to us, and we will certainly take this into consideration as part of our continuous efforts to improve the comfort, ambiance, and overall experience of our guests. We hope to have the pleasure of welcoming you back to Novotel Jakarta Pulomas in the near future, and we look forward to making your next stay even more enjoyable and memorable! Warm regards, Stephanie Mahardita Guest Experience Manager

Dear Mrs. Sarah S., Greetings from Novotel Jakarta Pulomas! Thank you very much for your wonderful review and kind appreciation. We are delighted to know that you enjoyed our service and the beautiful room view during your stay with us. We are also pleased to hear that Saskia from our Front Office team was able to assist you during your check-in and provide a pleasant experience. Your recognition means a lot to her and to our entire team. We truly appreciate your support and look forward to welcoming you back to Novotel Pulomas for another enjoyable stay. Sincerely, Stephanie Mahardita Guest Experience Manager

Dear Mr. Hardian H., Greetings From Novotel Jakarta Pulomas! Thank you very much for your kind review. We are delighted to hear that you enjoyed your stay with us and found our hotel new, comfortable, and pleasant. Your positive feedback means a lot to our team and motivates us to continue providing a welcoming and enjoyable experience for every guest. We look forward to welcoming you back to Novotel Pulomas for another pleasant stay. Sincerely, Stephanie Mahardita Guest Experience Manager

Dear Mr. Dedy R., Warm greetings from Novotel Jakarta Pulomas! Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed the comfort of your room and the beautiful view during your stay. Your kind feedback is truly appreciated and serves as great motivation for our team to continue delivering the highest level of service. We look forward to welcoming you back in the near future and hope to provide you with an even more enjoyable stay. Kind regards, Stephanie Mahardita Guest Experience Manager

Dear Mr, Mohammad S. A. H., Greetings from Novotel Jakarta Pulomas! Thank you for staying with us during your visit to Jakarta and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service, hotel ambience and facilities were really makes us happy, your feedback will be shared to the entire team to ensure the good service will remain in the future. Bacause in Novotel Jakarta Pulomas we strive to provide and excellent services to all our guests. We all here are looking forward to welcoming you back at Novotel Jakarta Pulomas hopefully at the soonest time. Our best regards, Yohanes Molan Front Office Manager

Dear Ms. Susan Y. H., Greetings from Novotel Jakarta Pulomas! Thank you for staying with us during your special day celebration and taking the time to share with us your experience. Please accept of deepest apology for the inconvenience caused during your stay. It is indeed understandable that we wish for everything to run well on your stay and it must be very troublesome that things like these occurred. However please be rest assured that we are taking serious measure on this matter to ensure that such thing will not occur in the future. We will definitely share your review to the entire team for our future improvement as we strive to make a better experience the next time you stay at our hotel. Therefore, we wish to have another chance to serve you back at Novotel Jakarta Pulomas. Our best regards, Yohanes Molan Front Office Manager

Dear Bapak Ricky W., Salam hangat dari Novotel Jakarta Pulomas! Terima kasih telah memberikan kami ulasan mengenai pengalaman menginap anda, seperti yang telah kami sampaikan melalui kontak pribadi Bapak sekali lagi kami memohon maaf atas kekecewaan yang Bapak alami ketika proses check in di hotel kami. Dengan adanya ulasan dari Bapak, saya yakinkan jika seluruh tim kami akan berusaha untuk memperbaiki kesalahanan dan terus berupaya untuk memberikan pelayanan serta pengalaman terbaik untuk Bapak dan para tamu kami yang lain di masa yang akan datang. Kami berterima kasih atas ulasan jujur dari Pak Ricky, dan Sekali lagi saya mewakili seluruh tim Novotel Jakarta Pulomas meminta maaf kepada Bapak serta berterima kasih atas waktu juga kesempatan yang telah Bapak berikan. Hormat saya, Yohanes Molan, Front Office Manager

Dear Ms. Sefrina Andini, Greetings from Novotel Jakarta Pulomas! We would like to thank you for your loyalty as an ALL Accor member and especially for staying with us during your visit to Jakarta then taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your feedback will be shared to the entire team especially Agung from Pool Bar and Sasya from Front Office Department to ensure the good service will remain in the future. Bacause in Novotel Jakarta Pulomas we strive to provide and excellent services to all our guests. We all here are looking forward to welcoming you back at Novotel Jakarta Pulomas hopefully at the soonest time. Our best regards, Yohanes Molan Front Office Manager

Dear Pak Tjokro A., Greetings from Novotel Jakarta Pulomas! Thank you for always stay with us during your visit to Jakarta and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service, hotel ambience and facilities were really makes us happy, your feedback will be shared to the entire team to ensure the good service will remain in the future. Bacause in Novotel Jakarta Pulomas we strive to provide and excellent services to all our guests. We all here are looking forward to welcoming you back at Novotel Jakarta Pulomas hopefully at the soonest time. Our best regards, Yohanes Molan Front Office Manager

Dear Mr. Mistri Upendakumar, Warm greetings from Novotel Jakarta Pulomas Thank you for your kind words about how much you enjoyed your stay with us. We are delighted to hear that you were satisfied with your experience, we do also has take a noted regarding of your concern about the vegetarian menu for our follow up. Your kind words will be conveyed to all the team members in Novotel Jakarta Pulomas. I believe they will be thrilled to read your positive feedback. Thank you once again for sharing your experience with us. We hope your next visit will be just as enjoyable as your last. Sincerely Yours, Yohanes Molan Front Office Manager

Dear Ms. Lily P., Greetings from Novotel Jakarta Pulomas! Thank you for taking the time to share your feedback for your recent stay with us. Please accept our sincerest apologies for the inconveniences caused during your stay that made you extremely disappointed. We do hope that you might share your experience with us to yo… for our investigation, therefore we will be able for us to improve and ensure your next visit will be a pleasant one. The entire team is hoping to have another chance to serve you again in, hopefully on the nearest future. Best regards, Yohanes Molan Front Office Manager

Dear Mr. Arizal H., Greetings from Novotel Jakarta Pulomas! Thank you for sharing your feedback. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future. We also appreciate your comments on the areas needing improvement, including lift ventilation, ongoing lobby works, and parking availability during peak hours. Feedback like this helps us continue refining the guest experience. We hope to have the opportunity to welcome you back again for an even better stay in the future. Sincerely, Stephanie Mahardita Guest Experience Manager