Novotel Jakarta Pulo Mas 4 stars

Customer review rating (ALL Rating) 4.1/5 15 reviews

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Jalan Pulomas Selatan No 31, Kayu Putih, Kecamatan Pulo Gadung, 13210 JAKARTA, Indonesia

Description

Hotel extras

  • Strategic location in East Jakarta, close to malls, government offices, hospitals, and sports

  • Easy public transport access, including Halim Airport, Jatinegara Train Station, and bus stop.

  • Eco-smart concept with water recycling, VRF air conditioning, and solar power.

  • High-tech business hub, including a grand ballroom with videotron and 15 meeting spaces.

  • Soaring above East Jakarta with serene bird's-eye city views from every spacious room.

Our accommodation(s)

Hotel location

Novotel Jakarta Pulo Mas

Jalan Pulomas Selatan No 31, Kayu Putih, Kecamatan Pulo Gadung
13210 JAKARTA
Indonesia

GPS:-6.18615, 106.87654

Telephone
Fax +620

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

FOOD EXCHANGE

Non contractual photo

Perched on the 28th floor, Food Exchange is a social dining hub with extensive views of the city. Enjoy international buffets, a la carte dishes, and live cooking at open kitchens for breakfast, lunch, or dinner in a spacious, welcoming setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  15 reviews

Customer review rating 5.0/5

Ramdansyah G. Families - Confirmed reviews ALL

This place good, comfortable and cozy to bring child. Clean room

Dear Bapak Ramdansyah G., Warmest greeting from Novotel Jakarta Pulomas, Thank you for sharing your experience during your stay at Novotel Jakarta Pulomas. We are delighted to know that you enjoyed the stay with us, especially while you brought your child on this period. We will share your positive comments with our team as an encouragement to maintain our quality of service. because at Novotel Jakarta Pulomas we strive to always provide an excellent service to all our guest. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again at Novotel Jakarta Pulomas. Warm Regards, Yohanes Molan Front Office Manager

Customer review rating 4.0/5

Muhammad S. Families - Confirmed reviews ALL

Great

Dear Bapak S., Warmest greeting from Novotel Jakarta Pulomas, Thank you for sharing your experience during your stay at Novotel Jakarta Pulomas. We are delighted to know that you enjoyed the stay with us. However, from your score we are regretted to know that your breakfast experiences did not meet your expectation. We will share your comments with our team as an encouragement to maintain and to improve our quality of service. Because at Novotel Jakarta Pulomas we strive to always provide an excellent service to all our guest. It was certainly a pleasure for us to be at your service, and we all look forward to welcoming you again at Novotel Jakarta Pulomas. Warm Regards, Yohanes Molan Front Office Manager

Customer review rating 4.5/5

Ken S. Business - Confirmed reviews ALL

friendly staff, brand new hotel, still a lot to improved but overall it was a lovely stay

Dear Mr. Ken S., Greetings from Novotel Jakarta Pulomas! Thank you for staying with us during your visit to Jakarta and taking the time to share your positive review with us. We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future and of course with many improvement. We are looking forward to welcoming you back at our hotel hopefully at the soonest time. Very best regards, Yohanes Molan Front Office Manager

Customer review rating 3.5/5

Himawan K. R. K. Business - Confirmed reviews ALL

New property, well layout, and helpful crew. But i really notice about food, i had room service and breakfast too salty and i hope this can be improve soon.

Dear Mr. Himawan K. R., Warmest Greetings from Novotel Jakarta Pulomas! Thank you for taking the time to tell us about your experience at the Novotel Jakarta Pulomas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Jakarta Pulomas, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem to a related department especially regarding the food and your breakfast experiences that still below from your expectation to prevent a future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Yohanes Molan Front Office Manager

Customer review rating 3.0/5

Marisi H. J. S. Business - Confirmed reviews ALL

My first stay at January 1 2026 was excellent,from my check in till my check out everything went smooth. But my second stay February 3rd 2026 was disaster, it was started in restaurant when they offer me to enjoy dinner at the restaurant as a compensate me as a member of platinum,instead of serving me at exc.lounge,which is not ready to open yet in Novotel pulomas,they offer me dinner buffet,because that time there is 3 group having dinner buffet and they put me there,smart,they don't let me take the apa carte order like before. The big problem was,the lady incharge in restaurant was telling me,that i can not have alcohol beverage,because,they still working on the alcohol limit that time,when i said,why you served me alcohol in January 1st in my last stay,she said that time we were trying to make our last stock finished. That 2 answred by the lady that night was too ackward for me. So, i really don't understand why the lady make such a decision for me. Please explain to me. Hopefully in my next stay,this wont happen again.

Dear Mr. Marisi H. S., Warmest Greetings from Novotel Jakarta Pulomas! Thank you for taking the time to tell us about your experience at the Novotel Jakarta Pulomas. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. At Novotel Jakarta Pulomas, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem to a related department to prevent a future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Yohanes Molan Front Office Manager

Other web-users rate our hotel

  • 11 reviews 6.2/10 Location
  • 21 reviews 8.8/10 Room
  • 28 reviews 6.7/10 Service
  • 19 reviews 9.5/10 Vibe
  • 12 reviews 8.6/10 Cleanliness
  • 11 reviews 6.3/10 Food
  • 9 reviews 6.7/10 Breakfast
  • 6 reviews 10/10 Comfort

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