Novotel Jakarta Pulo Mas 4 stars

Customer review rating (ALL Rating) 4.2/5 46 reviews

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Jalan Pulomas Selatan No 31, Kayu Putih, Kecamatan Pulo Gadung, 13210 JAKARTA, Indonesia

Description

Hotel extras

  • Strategic location in East Jakarta, close to malls, government offices, hospitals, and sports

  • Easy public transport access, including Halim Airport, Jatinegara Train Station, and bus stop.

  • Eco-smart concept with water recycling, VRF air conditioning, and solar power.

  • High-tech business hub, including a grand ballroom with videotron and 15 meeting spaces.

  • Soaring above East Jakarta with serene bird's-eye city views from every spacious room.

Our accommodation(s)

Hotel location

Novotel Jakarta Pulo Mas

Jalan Pulomas Selatan No 31, Kayu Putih, Kecamatan Pulo Gadung
13210 JAKARTA
Indonesia

GPS:-6.18615, 106.87654

Telephone
Fax +620

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

FOOD EXCHANGE

Perched on the 28th floor, Food Exchange is a social dining hub with extensive views of the city. Enjoy international buffets, a la carte dishes, and live cooking at open kitchens for breakfast, lunch, or dinner in a spacious, welcoming setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  46 reviews

Customer review rating 4.5/5

Novianto S. Families - Confirmed reviews ALL

Great stay! The location is super convenient, the hotel is new and clean, the staff are friendly, and the room is spacious with a nice minimalist style. Overall, an excellent experience and highly recommended

Dear Mr. Novianto S., Warm greetings from Novotel Jakarta Pulomas! Thank you for choosing our hotel as your accommodation during your visit to Jakarta and for taking the time to share your review with us. We are truly delighted to learn that your stay was a very pleasant one. Your kind feedback motivates us to continuously improve our services. Please be assured that your review will be shared with our entire team to ensure we consistently deliver excellent service and facilities that meet your expectations. We sincerely look forward to welcoming you back to Novotel Jakarta Pulomas in the near future. Best regards, Stephanie Mahardita Guest Experience Manager

Customer review rating 5.0/5

Dody C. N. Families - Confirmed reviews ALL

Have a smooth check in

Dear Mr. Dody Cherstian N., Warmest Greeting from Novotel Jakarta Pulomas! Thank you for staying with us during your visit to Jakarta and taking the time to share your positive review with us. It is entirely a pleasure knowing that your stay was an enjoyable one. Regarding your concern about the breakfast selection, please be rest assured that the Food & Beverage department will surely take a proper measure to ensure this will not occur in the future anymore. Thank you again for sharing your review, we will share this to the entire team as we believe this will encourage all the team to serve better in the future. See you again very soon. Sincerely, Stephanie Mahardita Guest Experience Manager

Customer review rating 3.5/5

Miftah F. Couples - Confirmed reviews ALL

Stayed one night to celebrate our 9th anniversary at this sleek new property near Mall of Indonesia and the airport toll road. While the ground floor is still in its construction phase, the 26th-floor lobby is a showstopper with breathtaking skyline views. We were generously upgraded to a quiet Executive Room featuring a deep soaking tub and a plush bed with a wraparound city view, while the curated breakfast stood out for its exceptional quality and flavor. Though the hotel is still ironing out "new opening" details—like minor construction marks on the glass and a parking system that needs refining—its sophisticated design and strategic location make it a premier destination to watch.

Dear Mr. Miftah, Warmest Greetings from Novotel Jakarta Pulomas! First of all, we would like to Thank you for staying with us and taking the time to rate your experience at Novotel Jakarta Pulomas. We appreciate your feedback and we apologize that you were not completely satisfied with your experience. Concerning your review about the construction and the parking system has shares directly to our Management for our Beter improvement. We apologize for this inconvenience. I would like to assure you that we are committed to providing our guests with a comfortable and enjoyable stay. We have taken steps to address the issues you raised, and we are confident that you will have a more positive experience if you stay with us again in the future. Thank you for your feedback. We value your business and look forward to welcoming you back to Novotel Jakarta Pulomas. Sincerely yours, Yohanes Molan Front Office Manager

Customer review rating 5.0/5

Rodi S. Families - Confirmed reviews ALL

This hotel was well located, comfortable stay, friendly staff especially all staff in restaurant (28th Floor) especially Mr. Lucas. Very appreciate about it. Please maintain it. Great jobs

Dear Bapak Rodi S., Warmest greeting from Novotel Jakarta Pulomas, Thank you for sharing your experience during your stay at Novotel Jakarta Pulomas. We are very delighted to know that you enjoyed the stay with us. Your compliment for our room was truly appreciated. We will share your positive comments with our team especially to Lucas from the Restaurant team as an encouragement to maintain our quality of service. Because at Novotel Jakarta Pulomas we strive to always provide an excellent service to all our guest. It was certainly a pleasure for us to be at your service, and we all look forward to welcoming you again at Novotel Jakarta Pulomas in the near future. Warm Regards, Yohanes Molan Front Office Manager

Customer review rating 3.5/5

Muhamad Y. Business - Confirmed reviews ALL

Lobby sekeliling nice view karena lobby high floor

Dear Bapak Muhamad Y., Salam hangat dari Novotel Jakarta Pulomas ! Terima kasih telah memilih Novotel Jakarta Pulomas sebagai tempat menginap anda selama berada di Jakarta. Kami menghargai ulasan yang anda berikan, terutama sebagai bahan evaluasi kami tentunya untuk memberikan pengalaman menginap yang lebih baik untuk seluruh tamu kami. Kami sangat menyesal atas pengalaman kurang menyenangkan yang bapak alami, terutama mengenai parking dan akses untuk keluar masuk kendaraan yang memang kami highlight untuk kami tingkatkan kualitas pelayanan dan fasilitas nya. Kami pastikan ulasan anda akan kami informasikan kepada seluruh tim, sebagai masukan dan motivasi untuk menjadikan pelayanan kami lebih baik. Kami ucapkan terima kasih atas pengertian anda dan berharap dapat kembali mendapat kesempatan untuk melayani anda kembali di Novotel Jakarta Pulomas Salam hangat, Lisa Sanjoyo General Manager

Other web-users rate our hotel

  • 16 reviews 7.1/10 Location
  • 41 reviews 8.9/10 Room
  • 41 reviews 6.7/10 Service
  • 33 reviews 8.2/10 Amenities
  • 32 reviews 9.3/10 Vibe
  • 20 reviews 8.7/10 Cleanliness
  • 13 reviews 9.4/10 Comfort
  • 13 reviews 6.6/10 Breakfast

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