Novotel Jakarta Pulo Mas 4 stars

Customer review rating (ALL Rating) 4.3/5 194 reviews

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Description

Hotel extras

  • Strategic location in East Jakarta, close to malls, government offices, hospitals, and sports

  • Easy public transport access, including Halim Airport, Jatinegara Train Station, and bus stop.

  • Eco-smart concept with water recycling, VRF air conditioning, and solar power.

  • High-tech business hub, including a grand ballroom with videotron and 15 meeting spaces.

  • Soaring above East Jakarta with serene bird's-eye city views from every spacious room.

Our accommodation(s)

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Room 1

Hotel location

Novotel Jakarta Pulo Mas

Jalan Pulomas Selatan No 31, Kayu Putih, Kecamatan Pulo Gadung
13210 JAKARTA
Indonesia

GPS:-6.18615, 106.87654

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

FOOD EXCHANGE

Perched on the 28th floor, Food Exchange is a social dining hub with extensive views of the city. Enjoy international buffets, a la carte dishes, and live cooking at open kitchens for breakfast, lunch, or dinner in a spacious, welcoming setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  194 reviews

Customer review rating 4.0/5

M. M. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

David K. Families - Confirmed reviews ALL

Dear Mr. David K., Greetings from Novotel Jakarta Pulomas! Thank you so much for sharing your wonderful family experience with us! We are absolutely delighted to know that you had a lovely stay at Novotel Jakarta Pulomas and that our team could make your child’s birthday even more special with a little surprise. Moments like these are truly what make every stay memorable for us as well. We are also very happy to hear that you enjoyed the cleanliness and comfort of our rooms, our breakfast selection, and the warm and friendly service from our team. Your kind words are a wonderful encouragement for all of us to continue creating enjoyable and memorable experiences for every guest. We truly look forward to welcoming you and your family back for another fun, comfortable, and memorable stay in the future. Best Regards, Stephanie Mahardita Guest Experience Manager

Customer review rating 2.5/5

Wing Y. M. S. Business - Confirmed reviews ALL

Dear Mr. Wing y. m., Warmest greetings from Novotel Jakarta Pulomas! Thank you very much for taking the time to share your impressions on your recent stay with us at Novotel Jakarta Pulomas. We do apologize for your stay experienced, It is disappointing to read that your experience did not meet not only your expectations but our expected high level of service especially in cleanliness section that you mentioned the most, we will take this seriously for our improvement. Also for the housekeeping part that we have addressing your comments to our Exectuive Housekeeper and we agree with you that we need to improves the areas that you mentioned above. If you don't mind, you would give us an opportunity to serve you better in the near future, please reach me through my email in yo… and i will personally prepared your requirement and makes you felt the far better experience than you had before. Once again we do apologize and However we do thank you and really appreciate that you sharing your concerns, It is only our hope that your will give us the opportunity to deliver a more memorable experience when staying with us again. Together with al the Novotel Jakarta Pulomas's team, we looking forward to having the opportunity to welcoming you again at Novotel Jakarta Pulomas in the near future Warm Regards, Yohanes Molan Front Office Manager

Customer review rating 5.0/5

Sentiono L. Business - Confirmed reviews ALL

Kepada Bapak Sentiono L., Salam hangat dari Novotel Jakarta Pulomas! Thank you very much for taking the time to share your feedback with us! We are delighted to know that you enjoyed the cleanliness of our hotel and experienced the warm and friendly service from our team. Your kind words are truly appreciated and will certainly motivate us to continue delivering the best experience for our guests. We also sincerely appreciate your valuable suggestion regarding the lighting in our public areas at night. Your feedback is very important to us, and we will certainly take this into consideration as part of our continuous efforts to improve the comfort, ambiance, and overall experience of our guests. We hope to have the pleasure of welcoming you back to Novotel Jakarta Pulomas in the near future, and we look forward to making your next stay even more enjoyable and memorable! Warm regards, Stephanie Mahardita Guest Experience Manager

Customer review rating 5.0/5

Sarah S. Families - Confirmed reviews ALL

Dear Mrs. Sarah S., Greetings from Novotel Jakarta Pulomas! Thank you very much for your wonderful review and kind appreciation. We are delighted to know that you enjoyed our service and the beautiful room view during your stay with us. We are also pleased to hear that Saskia from our Front Office team was able to assist you during your check-in and provide a pleasant experience. Your recognition means a lot to her and to our entire team. We truly appreciate your support and look forward to welcoming you back to Novotel Pulomas for another enjoyable stay. Sincerely, Stephanie Mahardita Guest Experience Manager

Other web-users rate our hotel

  • 44 reviews 6.8/10 Location
  • 169 reviews 8.6/10 Room
  • 161 reviews 7.1/10 Service
  • 107 reviews 9.1/10 Vibe
  • 103 reviews 7.5/10 Amenities
  • 82 reviews 8.2/10 Cleanliness
  • 52 reviews 7.5/10 Breakfast
  • 23 reviews 6.4/10 Value

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