Mercure Hotel Berlin Wittenbergplatz 4 stars

We found the room clean, stylish and comfortable. We found it less than ideal to live out of the suitcase for 6 nights as there was no cupboard or drawer. On one occasion we did not have the usual bottles of water replaced. We rang reception and were asked to collect them ourselves, as there was nobody on duty to come up, only the man on reception and the barman, who could not leave their stations. Astounding.

everything was perfect

Not as good as last time. Mildly disappointed.

Everything was ok. Love the location next to KaDeWe and U-bahn. Very friendly staff.

We liked everything about the hotel with only 1 exception; the bed was in our mind far too hard and not as comfortable as one would expect from a hotel with your overall standard.

Hotel was an excellent choice for two adults spending a holiday in Berlin. It's located in beautiful, cenral and safe area near to everything thanks an easy access to metro. Room was bigger than most of the rooms we've stayed in central Berlin. It has good space for luggage and the bathroom was perfect! Improvments need to be done to air conditioning. The room was so hot even in Februar that you've to open the window to get fresh air in the night time. And of course because of central location if you open the window you can hear all the noise from outside Wittenbergplatz. The bed was also little too hard with too soft pillows, but these are of course personal things.

Comfortable, quiet

Had a great stay- great hotel

This hotel is very good, but it is not yet a great one. The location is perfect, the rooms are very quiet and comfortable, and the breakfast is very good. Three things could be improved: 1) There should be a grip bar in the shower. Even younger guests can loose their balance, for older ones this lack is a serious problem. 2) The selection of daily newspapers provided free of charge should be improved. Only "Die Welt" was available during my stay, and does not satisfy the reading tastes of all guests. 3) Guests can opt out of daily room cleaning, which surely saves time and money for the housekeeping management. However if you choose this option, which I prefer, there is no minibar service, meaning no refills of coffee,milk and sugar. It is absurd that in order to have a few capsules of coffee and milk I am required to have room cleaning. You could learn from the excellent minibar service offered by Mercure City Hotel in Munich, which provides this even when guests do not ask for room cleaning.

Staff very helpful, hotel very vlean

Accommodation plays a big part when travelling. Mercure Berlin was our home for 2 nights and it was very comfortable staying there after a long day of activities, walk etc I recommend this hotel for being so clean, quiet, close to night life

It was the 2nd consequtive time at the hotel. Overall it was very good. The only bad exception was the lack of wardrobe closet in some of the rooms ! This is unacceptable for this class of hotels and especially when you are paying €240-270/night without breakfast. It is worth noting that last year the 2 rooms that we received had wardrobes closets, so we were not aware of the fact. This year, to my surprise one of the 2 rooms (the superior) did not had a closet, so I asked the reception to change it with one that had. They did it immediatelly. However, my business associates who booked 3 rooms (at the same time as me), 2 of them did not had closets ! They did not think to ask the reception to change the rooms, and they stayed all 4 days in rooms without closets. At the end of the stay, this "small thing" turned out to be a very bad experience for them, and they do not want to go again at this hotel. They found it unacceptable too, paying so much money and not having a closet.

I am very dissapointed with the hotel. It was my first time there. 2 of the 3 rooms that I booked, did not had closets ! We are business travelers, we need a closet to hung our shirts and costumes. Never thought that a class of this hotel would NOThave such a basic amentity. Furthermore, paying on average €250/night without breakfast, makes it outrageous.

Great, comfortable. Quick check-in, quick check out. No problems and all. Cosy :).

1. The seat of the toilet had permanent pee damage, it was clean by the staff, which is nice, but it was possible to notice that something at some point stood there too long, which left me uncomfortable to the point where I always used paper to seat on top of the toilet. The spots on my room (204) were unremovable, believe me, I tried. Any 4* hotel would make an effort to replace the seat before giving the room to a new 5-night client. 2. The sheets had body hairs (in more than one place) from previous clients. You should clean and vacuum sheets. As it was, I do not know if the sheets were clean or merely folded before being given to us. A problem that unfortunately occurs to often in all hotels nowadays. 3. The room had nice ambiance, but I could barely see what I had placed inside the clothes cabinet / item vault, because there was nothing to light it. 4. The painting on the wall was sort of creepy, but we were already expecting it to be there. 5. Staff was nice and helpful and always friendly. I liked them. 6. The coffee-latte was a bit expensive and too simplistic for the price. The taste wasn't that special either. I frequently visit coffee shops and bistros and I can tell you that for the price we payed in the hotel there are drinking-pubs in Berlin serving better lattes for half the price. 7. Localization is great and we really enjoyed coming into the hotel. 8. Temperatures were great inside as well. 9. The hotel is really quiet so we had no trouble resting. 10. The ATM outside your hotel is one of those that charges 12% fees. I payed 56€ for a 50€ withdrawal. I am aware of this types of machines and I still fell for the trap because the machine is not properly identified as being one of those. The brand-symbol is only located about 3m or more above the ATM itself, so after a quick inspection I was lead to believe it was a regular ATM... You should either contact EC and order them to remove the ATM or to properly identify themselves as a non-banking ATM. I was really pissed off.