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Mercure Hotel Berlin Wittenbergplatz 4 stars

Customer review rating 4.7/5 4,862 reviews

ALLSAFE approved hotel

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Mercure Hotel Berlin Wittenbergplatz
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+ 14 Services

Hotel extras

  • An ALLSAFE-certified hotel

  • 183 stylish and modern hotel rooms

  • Next to the KaDeWe department store and close to the Ku'Damm boulevard

  • Enjoy fashion and lifestyle in all areas of the hotel

  • Direct links to public transportation (bus and subway)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Cash machine
Catering
  • BreakfastPaying
  • 1 Bar(s)
Leisure and activities
  • Other sports activitiesPaying
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Berlin Wittenbergplatz

Wittenbergplatz 3
10789 berlin
germany

Tel: +49302593550

Fax: (+49)30/259355333

Check-in from 15h00

Check out up to 12h00

  • WITTENBERGPLATZ :  U2 WITTENBERGPLATZ

  • By plane

    TEGEL At 9.3km / 5.78 miles

  • By plane

    TEGEL At 9.3km / 5.78 miles

  • By train

    ZOOLOGISCHER GARTEN At 2.3km / 1.43 miles

GPS :52.501029, 13.342554

Our accommodation(s)

The Mercure Hotel Berlin Wittenbergplatz has 183 non-smoking rooms with adjustable air conditioning. Choose between a Standard Room (approx. 237 sq. ft [22 m²]) or a Privilege Room (approx. 269 sq. ft [25 m²]), some of which also feature a balcony. All rooms are equipped with a flat-screen TV. WIFI is available free of charge around the clock. Tea and coffee can be prepared in your room. 1 child up to 6 years of age can sleep for free in their parents' room.

Standard room with a queen-size bed (with closet or wardrobe)

  • Max. number of persons: 2
  • Area: From 20 m² / 215 sq ft
  • Views: Courtyard View, City View *

Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior room with queen-size bed and city view

  • Max. number of persons: 2
  • Area: From 21 m² / 226 sq ft
  • Views: City View *

Subject to availability

Balcony room with a queen-size bed

  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Superior Room with queen-size bed and sofa bed

  • Max. number of persons: 3
  • Area: From 24 m² / 258 sq ft

Superior rooms with two separate beds

  • Max. number of persons: 2
  • Area: From 21 m² / 226 sq ft

Privilege room with twin beds and a sofa bed

  • Max. number of persons: 3
  • Area: From 29 m² / 312 sq ft
Rooms

Our restaurants and bars

RELAX FOOD DRINKS AND YOU

Non contractual photo

RELAX - Food, Drinks & You. It's all in the name: Sit, drink, eat and work just the way you like. After all, relaxation can yield fantastic results - inspiration for great ideas, great decisions and great conversation.

Our guest reviews for
Mercure Hotel Berlin Wittenbergplatz

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

4,862 reviews

tripadvisor

TripAdvisor Rating 4.5/5

792 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020
Customer review rating 5.0/5

Anastasiia K. Couples - 18/04/2021 Confirmed reviews ALL

Service: reception teams are friendly and try to help with any questions. Room: absolutely Location: hotel located in the center of the city, everything is close to you Thank you very for such incredible service and individual approach to each client! I would happy to recommend our family and friends to stay in Mercure Hotel Berlin Wittenbergplatz.

Dear Elena L., we very much appreciate your comments regarding your stay at the Mercure Hotel Berlin Wittenbergplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, H. Berg General Mnaager

Bad customer care

Customer review rating 1.5/5

Anonymous Business - 04/04/2021 Confirmed reviews ALL

I had to travel to Berlin and as per the pandemic situation it was already very stressful. The very dry, unfriendly, unwelcoming behavior of the staffs didn't make it any better.

Dear Zaid R., thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin Wittenbergplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, H. Berg Hotelmanager

Excellent stay

Customer review rating 5.0/5

H. A. Solo - 29/03/2021 Confirmed reviews ALL

The staff at reception was extremely friendly and very helpful. Guest computer worked very well.

Dear Mr. H., we very much appreciate your comments regarding your stay at the Mercure Hotel Berlin Wittenbergplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, H. Berg Hotelmanager

Very convenient to the subway station.

Customer review rating 4.0/5

Ed M. Business - 17/02/2021 Confirmed reviews ALL

Room was nice and warm. I wish the refrigerator had been a little larger but hot shower and comfortable bed.

Dear Edward Dent M., we very much appreciate your comments regarding your stay at the Mercure Hotel Berlin Wittenbergplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, H. Berg Hotelmanager

Wonderful stay...

Customer review rating 5.0/5

Nadja F. Solo - 11/11/2020 Confirmed reviews ALL

My stay could have not been any better. The hotel is on the smaller side which allows for more individual attention paid to guests. Reception staff was welcoming and courteous as well as very approachable, friendly, helpful and accomodating. Hotel/room was very clean and well taken care off. My window faced the back which made for a very quiet night :-) Unfortunately, I was asked to leave early due to the "nation wide lock down" ... I wish I could have stayed for my entire booking (the hotel was unable to do anything as the decision was out of their hands). At the same time, they tried their very best and allowed for a late check out. Location of the hotel is beyond great (I am a Berlin native) which is why I picked the hotel. I will most definitely be back!!! Thanks for your hospitality.

Dear Nadja F., we very much appreciate your comments regarding your stay at the Mercure Hotel Berlin Wittenbergplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, H. Berg Hotelmanager

Great service, and felt very safe

Customer review rating 5.0/5

Chuan W. T. Friends - 27/10/2020 Confirmed reviews ALL

Great hotel as always. However, the decor (picture of the lady on the bed head and shower was a little off putting).

Dear Chuan Wei T., we very much appreciate your comments regarding your stay at the Mercure Hotel Berlin Wittenbergplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, H. Berg Hotelmanager

Staff were extremely welcoming, lovely stay

Customer review rating 4.5/5

Daniel Couples - 19/10/2020 Confirmed reviews ALL

We stayed during COVID and it was everything we hoped for. The staff at reception were always so welcoming, attentive and made this a very nice stay. I opted for superior room with balcony, it was a little smaller than expected and would have preferred one large duvet. But overall was lovely. The bar never seemed to be open and it would have been nice to have a night cap but I guess this was because of restrictions in place

Dear Mr. F., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin Wittenbergplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, i.A. Sabine Jungen Rooms Division Manager

Excellent Hotel

Customer review rating 5.0/5

Phil Couples - 04/10/2020 Confirmed reviews ALL

Hotel is in a great location, comfortable rooms. Great breakfast and very helpful friendly staff. lots of covid safe restrictions in place. Felt very safe staying here.

Dear Philip S., we very much appreciate your comments regarding your stay at the Mercure Hotel Berlin Wittenbergplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, H. Berg Hotelmanager

Good stay

Customer review rating 4.0/5

Jesper Friends - 30/09/2020 Confirmed reviews ALL

Good location, Good breakfast I missed a kettle to make coffee and tea at the room

Dear Jesper A., we very much appreciate your comments regarding your stay at the Mercure Hotel Berlin Wittenbergplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At the moment, we point out at check-in that due to the hygiene measures we have the kettle and the accessories ready for pick up at the reception. If we forgot to do that, we apologise for it at this point. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, H. Berg Hotelmanager

My favorite hotel in Berlin

Customer review rating 5.0/5

Alexander Solo - 26/09/2020 Confirmed reviews ALL

Another stay in this place, and I am happy again. Everything is perfect here: location, room, personnel. I will be back!

Dear Alexander L., we very much appreciate your comments regarding your stay at the Mercure Hotel Berlin Wittenbergplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, H. Berg Hotelmanager

Well located

Customer review rating 4.0/5

Avi K. Business - 23/09/2020 Confirmed reviews ALL

No lobby, room with no working table

Dear Avraham K., we very much appreciate your comments regarding your stay at the Mercure Hotel Berlin Wittenbergplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. You have noted that our hotel does not have a lobby. We are surprised because you checked in in the lobby, it has several different seating options and is about 200 square meters in size. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, H. Berg Hotelmanager

Great stay - especially the ALL Safe Concept impressed me

Customer review rating 4.5/5

Alusch Business - 21/09/2020 Confirmed reviews ALL

Great room & service surrounded by a high end hygiene concept makes you feel comfy & safe.

Dear Alusch Hermann A., we very much appreciate your comments regarding your stay at the Mercure Hotel Berlin Wittenbergplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, H. Berg Hotelmanager

Excellent stay

Customer review rating 5.0/5

Zsolt Friends - 16/09/2020 Confirmed reviews ALL

Great value for money. Hotel and room in excellent condition. Great customer service from Valentina on the front desk.

Dear Zsolt B., we very much appreciate your comments regarding your stay at the Mercure Hotel Berlin Wittenbergplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, H. Berg Hotelmanager

Just What I Needed

Customer review rating 5.0/5

Emily G. Solo - 15/09/2020 Confirmed reviews ALL

Recovering from surgery during my stay, I found just what I needed at the Mercure Wittenbergplatz. I was appointed a quiet room with a balcony and view of the plaza, staff was available 24/7 and spoke impeccable English, and they were very accommodating. Location was fabulous, with a plethora of good restaurants nearby. While touring, the location was especially nice with the train station right outside the front door. I will return in October and look forward to touring Berlin and another perfect Mercure stay.

Dear Emily G., we very much appreciate your comments regarding your stay at the Mercure Hotel Berlin Wittenbergplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, H. Berg Hotelmanager

Well located

Customer review rating 3.5/5

H. Solo - 07/09/2020 Confirmed reviews ALL

My room wasn’t cleaned at my stay .

Dear Steen Raabjerg H., thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin Wittenbergplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Due to the Covid-19 pandemic, we only clean the rooms upon departure. For reasons of hygiene, we only enter guest rooms if the cleaning request is expressed using the "Please clean room" card. We communicate this on arrival. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, H. Berg Hotelmanager

Poor service

Customer review rating 1.5/5

Tri N. Solo - 01/09/2020 Confirmed reviews ALL

Room did. got clean.

Dear Tri N., thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin Wittenbergplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. You state that your room has not been cleaned. Due to the current hygiene measures, the rooms are only cleaned after departure. When you arrived you received a door tag with you can signal an additional cleaning request. You probably didn't use it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, H. Berg Hotelmanager

generally good experience

TripAdvisor rating 4.0/5

Mihail B 07/08/2020 TripAdvisor review

good hotel, well placed, clean , good breakfast. but freezing to death in the room every night,,,, in August. some residual air conditioning that could not be stopped during summer, they said. we asked for extra blankets , which were promptly given

Dear Mihail B, thank you very much for choosing our hotel and for sharing your kind feedback here with other travelers. We look forward to have you with us soon again. Greetings from Berlin. H. Berg -Hotelmanager-

Fantastic location, great rooms, friendly staff

TripAdvisor rating 5.0/5

Marcin P 04/02/2020 TripAdvisor review

Great location, super-close to subway, shopping, restaurants. Worth to join newsletter and membership, you can get great prices for your stay and additional benefits from chain. Friendly staff, fast check-in and check-out. No parking, hovewer if you grab a place on a street it is half price to commercial parking spots.

DEar Marcin P, we love your feedback and we thank you for sharing yur impressions here at Tripadvisor. We hope to welcome you soon again in our beautiful city. Greetings from Berlin. H. Berg -Hotelmanager-

Lovely hotel

TripAdvisor rating 5.0/5

Nigelt28 02/02/2020 TripAdvisor review

Great location with numerous restaurants close by, as well as the subway and shops. Decor, service and breakfast were all excellent, would recommend this hotel as it’s great value. Well worth the small extra rate to have a superior room with views over the square.

Dear Nigelt28, thank you very much for choosing our hotel and for your wonderful feedback that you shared here with other travelers. We look forward to host you soon again. Greetings from Berlin. H. Berg -Hotelmanager-

Perfect 👌

TripAdvisor rating 5.0/5

amicoco Couples - 10/01/2020 TripAdvisor review

Perfect 👌 One of the best places to stay in Berlin overnight. Great stuff, fantastic Breakfast and short ways to good restaurants, bars and Shopping places. The rooms are modern, large and very clean. 5 Stars ⭐️

Thank you so much for your kind feedback here at Tripadvisor, dear amicoco. It was a great pleasure for us to host you in our hotel and we look forward to host you soon again. Greetings from Berlin. H. Berg -Hotelmanager-

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