SO/ Berlin Das Stue 5 stars

Customer review rating (ALL Rating) 4.5/5 1,063 reviews

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Description

Hotel extras

  • Exclusive entrance to the Berlin Zoo via the Stue Terrasse (for a fee)

  • An ALLSAFE certified hotel.

  • Holistic beauty treatments at the Susanne Kaufmann Boutique SPA

  • Contemporary design with an elegant lounge atmosphere

  • View of Berlin Zoo and the Tiergarten park

Our accommodation(s)

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Hotel location

SO/ Berlin Das Stue

Drakestrasse 1
10787 BERLIN
Germany

GPS:52.509991, 13.345841

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE CASUAL RESTAURANT

What could be better than celebrating life with loved ones? At The Casual restaurant, prime ingredients meet honest craftsmanship and guests can also enjoy dining on the terrace in the green courtyard.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,063 reviews

TripAdvisor Rating  4.5/5  2,029 reviews

Very good start

Customer review rating 5.0/5

Anne-stine R. Families - Confirmed reviews ALL

Staff very friendly and the service exquisite

Dear Anne-Stine R., Thank you very much for your kind feedback regarding your stay at SO/ Berlin Das Stue. We are delighted to hear your lovely words. We would be happy to pass on your positive feedback to the breakfast staff members. We hope to welcome you back soon again! Best regards, Mattia Paino Head of Guest Relation

Perfect Stay in Berlin

Customer review rating 5.0/5

Cyril Solo - Confirmed reviews ALL

It's definetly the best hotel in Berlin, the team is perfect and the hotel is amazing. Thank you to Julian and Nina.

Dear Cyril, thank you for your glowing review! We're thrilled to hear that you had a perfect stay with us and that you consider our hotel the best in Berlin. It means a lot to us that our team, especially Julian and Nina, contributed to making your experience amazing. We'll be sure to pass along your appreciation to them. We look forward to hosting you again in the future and continuing to provide you with exceptional service. Kind regards Maximilian Müller People Partner & Quality Analyst

Peaceful, great staff

Customer review rating 5.0/5

Kathleen T. Families - Confirmed reviews ALL

Loved the guy who helped me with restaurants!

Dear Kathleen, We very much appreciate your comments regarding your stay at the SO/ Berlin Das Stue. It is always a pleasure to receive positive feedback. I will proudly going to share your comments with our concierge and other team members. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maximilian Müller Quality, Training & Project Leader

Great Architecture

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Lovely stay

Dear guest, we appreciate you taking the time to share your experience at the SO/ Berlin Das Stue with us. We are glad, that you had a lovely time at our hotel and that you enjoyed the architecture. We hope to welcome you back in the future and wish you all the best. With warm greetings from Berlin. Kind regards Maximilian Müller Quality, Training & Project Leader

Oasis of Calm and Space, but Restaurant/Bar a Letdown

TripAdvisor rating 3.0/5

Wills_au TripAdvisor review

I stayed more about four times at the SO/Berlin Das Stue, initially as I wanted to try another Accor family property (disclaimer, I am an Accor Platinum member). Every single stay has been very good, the last one was disappointing especially F&B. On the bright side, I was systematically recognized as a Platinum member which I appreciate. I was provided early check-ins which I was thankful for, as well as for the handwritten notes. The SO/Berlin Das Stue is certainly a special property, and one that I use to recharge. The gym room is roomy and functional, the zoo is right by, there's an amazing bar and plenty of room to wander around. I do love the turn-down service! I am almost always dining and having drinks on property, and the last time was a let down: - Bartending staff was largely not caring about anyone despite the low patronage. You also had to beg to get a glass of water and some nuts. - Restaurant drinks (wine) taking minutes to be served, again despite low patronage to the point that food comes first. - Breakfast being a total chaos. A simple order would not come. When enquiring, I was told that the "kitchen has lost orders", really? If orders are known to be lost, no-one is scrambling to ask customers what they ordered? I was also delivered the wrong beverage orders minutes later. When enquiring, I am met with: "You look like another customer". Really? And that's presumably coming from the manager. I want to thank the gentleman (who I think goes by Mark) who tried to make it right despite management clearly not doing anything. I conveyed my appreciation for the stay at checkout. I was met with apologies. I also offered to speak to a manager as I had few minutes until my taxi. My request did not meet anyone's interest. That was disappointing, especially when you pay a premium to be on-site. As I said when I checked out, I love SO/Berlin Das Stue, but I will think twice when coming back.

Dear Wills_au, Thank you for sharing your feedback regarding your recent stay at SO/Berlin Das Stue. As an Accor Platinum member, your experience is of paramount importance to us, and we deeply regret that we fell short of meeting your expectations, particularly in regards to the food and beverage service during your stay. First and foremost, we want to express our sincere appreciation for your continued loyalty to our property and for taking the time to highlight both the positive aspects of your stay and the areas where we can improve. We are delighted to hear that you found our hotel to be a special place for you to recharge, and we are pleased that you appreciated the recognition of your Platinum membership status, the early check-ins, and the personal touches such as handwritten notes and turn-down service. It's wonderful to know that you enjoyed our spacious gym facilities and the proximity to the zoo, as well as our inviting bar area. However, we are truly sorry to learn of the disappointments you encountered with our food and beverage service. Please rest assured that we take your feedback very seriously, and we have already initiated immediate actions to address the issues you raised. Regarding the bar service, we apologize for the lack of attentiveness from our bartending staff and the delay in serving water and snacks. We understand how important it is for our guests to feel cared for and attended to, regardless of the level of patronage. Rest assured, we will reinforce our service standards and provide additional training to our team to ensure that all guests receive the attentive and efficient service they deserve. Similarly, we apologize for the delays in serving drinks in the restaurant and the chaos experienced during breakfast service. It is unacceptable that orders were lost and incorrect beverages were delivered, and we sincerely apologize for the inconvenience this caused you. We will thoroughly investigate these issues with our kitchen and service teams to prevent such occurrences in the future. We appreciate your recognition of our colleagues efforts to make things right during your stay, and we will ensure that your compliments are shared with him. However, we understand that our management response fell short of your expectations, and we apologize for any disappointment this caused. We assure you that your feedback has been taken seriously, and we will use it as an opportunity to improve our service delivery. Once again, we apologize for the lapses in service you experienced, and we truly hope that you will give us another opportunity to restore your faith in our hotel. Should you decide to return, please do not hesitate to reach out to me directly so that I can personally ensure that your stay exceeds your expectations in every way possible. Thank you for your valuable feedback and for choosing SO/Berlin Das Stue. We sincerely hope to welcome you back for a truly exceptional experience. Warm regards, Maximilian Müller Quality, Training & Project Leader

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Other web-users rate our hotel

  • 268 reviews 9.6/10 Location
  • 389 reviews 6.7/10 Room
  • 538 reviews 7.7/10 Service
  • 6 reviews 7.1/10 WiFi
  • 231 reviews 9.2/10 Vibe
  • 163 reviews 7.1/10 Breakfast
  • 141 reviews 8.1/10 Amenities
  • 80 reviews 7.4/10 Bar

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