SO/ Berlin Das Stue Hotel 5 stars

Absolutely amazing!! Great service! Fantastic room!

Amazing Experience

I have been coming for at least 50 times to the hotel, even before it was managed by Accor. The service has gone down in quality - example, I ordered vegetarian food from a restaurant in berlin and the staff refused to bring it up to my room or give me cutlery. The reason I ordered from outside the hotel is that I had all of the hotels vegetarian food multiple times and the menu never changes!

I have used the SO / Stue in Berlin for over 7 years for both business and and family trips and it has remained my go-to Hotel in Berlin during such time with multiple dozens of stays. The reason I am submitting a complaint today has got solely to do with the service of the front office which I have found to be unacceptable during two stays with my family over the summer (6 nights end in mid July / 3 nights end of August). Its also the 1st time I am providing feedback of this kind for a 5-star hotel where I am having a lot of comparisons with other similar hotels and where I consider myself as a fairly "easy" guest. My negative feedback is based on (i) losing the reservation for our 2nd stay (which I only found out by accident after my secretary had double checked), (ii) not informing me that the 2nd key of my car was kept by reception for more than 4 weeks, (iii) not being "organized" with respect to an additional child- bed I had booked in advance knowing we would arrive during late night time, (iv) a significant degree of "arrogance" and lack of competence by certain members of the front office staff in dealing with critical situations. I have also left thi s feedback with one senior member of staff but thought its appropriate to express my dissatisfaction via the online tool as well-

Very nice staff and professional Initial room allocated unsatisfactory -new allocated room was fine

Very happy that we could eat outside on the terrace - by doing so reducing the risk of covid infections.

This is the first time I stayed at SO/Stue. The hotel describes it self as a five star luxury hotel. I would give it 4,5 stars. It doesn’t reach the same luxury and quality levels as the big three: Adlon, Ritz Carlton, Waldorf Astoria, but the pricing is the same. I would chose one of the others before SO/Stue if you are to pay the same price (350-400 euros/night). If you pay this amount of money for a stay you should be astonished by the hotel, have a excellent service level and have all services up and running. I stayed in a Embassy room. It was nice, but nothing over the ordinary. The pool area was closed although indoor pools are now allowed to be open again in Germany. On the plus side is the architecture of the hotel in a former embassy building. That also means the hotel located a bit off and you have to walk five-ten minutes to come to a bus station. The hotel doesn’t offer any indoor parking and you have to park on the street. The hotel gives you a card to put in your cars front window and charges 30 euros a night for the parking, which is also quite expensive for an outdoor parking. The breakfast was one of the best I’ve eaten so there is nothing to complain about (except for the price of 35 euros/person or al a carte 9 euros for a yoghurt). So this hotel knows how to charge you as a guest. Otherwise I had a nice stay at SO/Stue.

great experience but we payed 50 euro day for a small dog that I find out of any reason. Many dog friendly hotel visited in my life also 5 star and neve happen

The team was amazing, and we especially appreciated that the kitchen was willing to accommodate some special item requests since they were operating on a reduced menu. Room service was surprisingly fast, and the food very very good especially by international standards.

Great service, beautiful decoration and friendly staff. Shame the spa wasn't open but these were government COVID rules.

it was for me the first time, but not the last one. it was a good stay and a hotel I'd recommend The stay was almost perfect. A very nice room, excellent service, very friendly and professional team. And it was hot because I never managed to get some cold water for the shower or to brush my teeth. It was going from too warm to hot, but never to cold. I was told I should wait and cold water will come, but after 5 minutes It was still hot

The management and the staff at the STUE succeeded to make this stay again a very pleasant one, despite the current redtrictions due to the Corona crisis. Very flexible room service and a high level of attention for their guests !

The building itself is a treat for the eyes, my bedroom was so stunning, a mix of design and total comfort! Welcome drink and fresh fruit were such a lovely touch. Location was very good and enjoyed being so close to the park. Staff was very friendly and professional

Friendly staff. Well-designed hotel. Perfect location.

Very clean and cozy, nicly furnished. Emploee kind and respectful. Room is confortable for a perfect relax. NIce position, great restaurant. Worth it all. Really recomend it. Close to the park, inside the zoo.