SO/ Berlin Das Stue 5 stars

Customer review rating (ALL Rating) 4.5/5 845 reviews

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SO/ Berlin Das Stue - Image 1
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Drakestrasse 1, 10787 BERLIN, Germany

Description

Hotel extras

  • Exclusive entrance to the Berlin Zoo via the Stue Terrasse (for a fee)

  • French Restaurant Carte Blanche

  • Holistic beauty care at THE SPA

  • Contemporary design with an elegant lounge atmosphere

  • View of Berlin Zoo and the Tiergarten park

Our accommodation(s)

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Hotel location

SO/ Berlin Das Stue

Drakestrasse 1
10787 BERLIN
Germany

GPS:52.509991, 13.345841

Telephone
Fax +49 30 31172290

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

STUE BAR

Experience the glamour of old Berlin in the intimate atmosphere of our lounge. Enjoy modern interpretations of classic cocktails over fascinating conversation and let our jazz bands and screens featuring Cary Grant take you back in time.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  845 reviews

TripAdvisor Rating  4.7/5  2,071 reviews

Customer review rating 5.0/5

Gaston D. C. Solo - Confirmed reviews ALL

Exceptional staff, incredible food service.

Dear Gaston d. C., Thank you for your very kind words regarding your recent stay at Das Stue. That's an exceptional feedback! My team and I are glad you not only enjoy your stay but also loved the food and the room. We hope to have the pleasure to welcome you back soon. There's always a reason or two to visit Berlin and we hope to be one of them. Kind regards Mattia Paino Head of Guest Relations

Customer review rating 5.0/5

Katie W. Families - Confirmed reviews ALL

We stayed at this hotel for one night and had the absolute best experience. The hotel it's self is absolutely beautiful and in a great location for business travel or leisure. The manager Sabastian was top notch along with the evening bar staff. We had a great evening talking with them, and they gave us great suggestions for places to eat and things to do in or 24 hours in the city. We had 2 rooms, one for my husband and I and one for our teenage daughters. Both rooms were beautiful, comfortable and prefect for what we needed. 100% recommend this hotel.

Dear Katie W., Thank you so much for sharing your lovely experience at Das Stue. It truly means a lot to us that Sabastian and our evening bar team helped make your stay special. They will be thrilled to know they left such a positive impression. We’re also happy to hear that your room offered the comfort and space your family needed to feel at home! Your recommendation is the greatest compliment we could receive. We would be absolutely delighted to welcome you and your family back again soon for another memorable stay. Kind regards Mattia Paino Head of Guest Relations

Customer review rating 4.5/5

Andrew P. Couples - Confirmed reviews ALL

Just love this hotel and enjoyed our second stay here. The ambience is amazing, more intimate luxury country manor house than hotel - it combines top luxury with a very unique and relaxed informal feel. And this is enhanced by being right on the Tiergarten and next to the Zoo - quite amazing to be watching the ostriches strut past the big bay window in the bar while enjoying a good drink! Location is also very convenient, with the Kürfestendamm and KaDeWe being an easy walk away. There were only two downsides on this stay - first there was a big corporate function one night and the bar/restaurant were effectively relocated to another salon with less ambience; second our junior suite 418 suffered two malfunctions which maintenance were unable to resolve (defective air conditioning control panel and defective hand shower in the bath tub). These failures were not acceptable in a hotel of this standard. We were offered an upgrade to another suite for the last night but only saw the email later that evening as we were too busy wandering around the Christmas markets - so too late to accept this gesture.

Dear Andrew P., Thank you very much for taking the time to share your experience following your recent stay at Das Stue. We are delighted that you once again enjoyed the unique atmosphere of our hotel, the wonderful zoo views, and our location. We sincerely apologize that the event affected the atmosphere in our bar and restaurant during your stay. Creating the right ambience is essential to us, and we completely understand how this may have impacted your experience. I am also truly sorry for the inconveniences in your Junior Suite. While I’m glad our team was able to offer an alternative, I regret that the timing didn’t work in your favor. We would be delighted to welcome you back for another stay and hopefully make it an entirely flawless one. Kind regards Mattia Paino Head of Guest Relations

Customer review rating 0.5/5

Evonne W. Families - Confirmed reviews ALL

Entire Rovaniemi flights were canceled and we couldn’t get flight to Berlin until 2 days later. We called multiple times and they sounded very rude and didn’t care at all and demanded us to pay for two nights two rooms as we booked refundable. This is not our fault the Lapland airport got closed and there was zero way for us to get to Berlin. They said that they do believe that we can’t get to Berlin due to weather condition and flights but it’s not their problem. There was no flexibility or even some kind of comfort. This vacation was booked for my birthday and it’s two rooms five nights and lots of money. There was no bday cake no breakfast credit nothing and we didn’t even check for the first two night for two rooms and they even requested us to pay city tax when we were not even in the city!!! Even Berlin zoo non refundable tickets issued us credits to be used. Why can’t a big hotel work around a situation that we can’t control!! There should be some kind of hotel credit or work around or the attitude should at least be better When we finally arrived the front desk was slow and new (one other was teaching her what to do) they only gave us one key instead of two for one room and in the beginning could NOT find two rooms at the same floor then after 30 min then they said oops actually they do have two rooms on the same floor. Also same thing happened at check out they said they can consolidate two bills then after 25 min then they said they didn’t know how to consolidate and receive payments and after we paid them separately then they said they didn’t know how to deduct the balance as the bills were consolidated now etc we were late for our plane so had to leave before they can figure it out. We would like the GM to give us a proper response before we put our review in public

Dear Evonne W., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely regret the challenges you experienced, especially given the unfortunate circumstances with your travel plans. Regarding your arrival and check-out, I am sorry for the delays and issues with room keys and billing. Your feedback about our front desk team is appreciated. We have already reached out to you privately to assist further. Thank you again for your comments. Please feel free to contact us directly again if you wish to discuss this further. Kind regards, Mattia Paino Head of Guest Relations

Customer review rating 2.5/5

Joakim A. Families - Confirmed reviews ALL

Lobby entrance, bar and restaurant areas are nicely designed, welcoming and comfortable. Bedrooms are simply not up the standard for a 5 star hotel- dirty rugs and cheap wardrobe/closet hinges. Bathroom fittings are not even 3 star hotel (broke toilet seat hinges, shower doors that don’t seal properly)

Dear Joakim A., Thank you for taking the time to share your feedback regarding your recent stay. It’s great to hear that the design and comfort of our lobby, bar, and restaurant areas were appreciated. Regrettably, the experience in the guest room did not meet your expectations, we're very sorry for that! We truly hope to have the pleasure of welcoming you and your family again and to show that we can do even better. Kind regards Mattia Paino Head of Guest Relations

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Other web-users rate our hotel

  • 294 reviews 9.2/10 Location
  • 426 reviews 6.6/10 Room
  • 525 reviews 8.2/10 Service
  • 7 reviews 8.1/10 WiFi
  • 250 reviews 9.6/10 Vibe
  • 188 reviews 8.1/10 Breakfast
  • 165 reviews 7.9/10 Amenities
  • 92 reviews 3.5/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.