Mercure Hotel Berlin Zentrum 3.5 stars

Nice hotel, perfect location, good breakfast, two big minus i had to Pay 16 euro a day for parking on the special parking lot for the hotel, and No fridage in the room, but beside that a great hotel

Good located in the center of Berlin, but quiet environment. Friendly staff. 16€ per day for a parkinglot. Thanks to precautionary measures against Corona the service was reduced, means the room was not cleaned during our to nights stay.

i was i disappointed one part housekeeping .room did not get cleaned at all due to my stay. i stay in a different hotel month before in berlin with the all accor and the room was cleaned daily and if i do not want my room cleaned used sign do not disturb .cleaning can stop the spread of the virus. apart from that reception helpful and friendly if they saw you they always said hello to u apart from that you have a nice hotel it one of may favourite hotel in berlin

The staff at the reception was outstanding, very professional. They helped me with everything I needed on my business trip. I'd like to thank them all. Second, the bed and the room were very comfortable, great deal!

I often stay in this hotel and am always very satisfied: good location, good AC rooms, friendly and professional staff. Therefore I was quite surprised about the way they handled the elevator cleaning towards theit guests. On sunday evening the guests were informed that due to yearly maintenance the lift would be out of order between 9 am and 12am A s this is check out time I was very surprisd but staff said this could not be helped. So the next morning I stood up earlies to be able to bring my very heavy suitcae down before 9am. At 0815 there was a note at the elevator that the works already started and would continue ttill 1430. At the reception I asked how irt was possible and they just said, o they statred earlier.No exccuse whatsoever. I am very disappointed about this total lack of interest in the comfort of the guest.

If there are hardly any guests, the use of wearing mouth masks doesn't make any sense. People are grown up enough to keep 1,5 meters distance. No need to close the buffet as well. With so little guests it's easy to keep distance while getting your breakfast. Another stupid rule was that rooms were not cleaned.

I was supposed to attend a 3 day conference st STATION Berlin hence i was staying at the hotel for 4 nights. The location of the hotel is very good and stay was comfortable. Everyday the rooms were cleaned thoroughly. However, one issue was that the cleaning staff walked into me in the bathroom on the first day which was uncomfortable. I shared this with my colleague who was also in the same hotel, in fact the same thing happened to him too. Maybe a process to know if the room is occupied or not would be useful.

The room was very comfortable and the hotel was very well situated for transport, shops and restaurants.

Excellent location. Very pleasant and helpful staff. Quiet very clean room. Comfortable bed with good quality linen Have stayed here many times and have always been happy. Planning to stay again later in the year.

I have stayed at this hotel a number of times and have always found it very comfortable. The staff are friendly and welcoming. They are helpful and efficient when called upon. The location is good, which makes my time in Berlin easy.

It was fine, apart from noisy guests getting in from a club in the early hours of the morning.

dear sir or madam the hotel very nice friendly staff your lobby and restaurant look nice money well spent the breakfast food is ok but need revamping I bedroom I had good and clean but toilet brush a little bit grubby it may need replacing or a good clean

I would say it was as it mostly is when we are there, which is very satisfactory, hadn't it been for the lack of hot or even warm water which is very inconvenient in the morning. Additionally the sink in the bathroom was nearly clogged and it took minutes to drain. (Room 601 by the way).

Second visit in 12 months. Just like last time everything was delightful. The staff is fantastic, breakfast is great and the location is handy to many restaurants, KaDeWe, U-Bahn and the Hop-on-hop-off bus routes. Room is good, bedding fine and they just need to update the slowest lift in Berlin. :) If you want a 5 star hotel, this is not it, but it is better than basic and excellent value for a 3 star that bats above a standard 3 star thanks to the staff.

There was nothing to fault here