Mercure Hotel Berlin Zentrum 3.5 stars

Customer review rating (ALL Rating) 4.2/5 244 reviews

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Description

Hotel extras

  • 24/7 beverage station in the lobby

  • 78 air-conditioned and modern rooms

  • Central location in the City West

  • 5 minutes walk to KadeWe, Memorial Church, Kurfürstendamm

  • Optimal transport links to bus and metro - 5 minutes walk

Our accommodation(s)

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Room 1

Hotel location

Mercure Hotel Berlin Zentrum

Fuggerstr 8
10777 Berlin
Germany

GPS:52.499228, 13.347975

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Grab & Go Station 24/7

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  244 reviews

Customer review rating 5.0/5

Gregor L. L. Business - Confirmed reviews ALL

Dear Guest, Thank you for sharing your experience with us. We are delighted to know that our location on quieter streets contributed to a relaxing stay and that the cleanliness and comfort of your room met your expectations. It is wonderful to hear that the in-room electric kettle added convenience to your visit. Providing thoughtful amenities that enhance comfort and flexibility is an important part of our service philosophy. We truly appreciate your feedback and hope to have the pleasure of welcoming you back on your next trip to Berlin. Best regards Mercure Hotel Berlin Zentrum Mirat Capli Assistant Manager Customer Care

Customer review rating 2.0/5

Eamon M. Couples - Confirmed reviews ALL

Dear Guest, Thank you for sharing your experience with us. We are pleased to learn that our central location was convenient and that breakfast met your expectations. We are sorry that the condition of your room and available storage did not contribute to a fully comfortable stay, especially over a longer visit. Our aim is to provide well-appointed, practical spaces for all guests, and we regret that this was not reflected in your experience with Room 203. Your perspective is valuable to our team as we continually uphold our standards of comfort and service. We appreciate you taking the time to let us know. We hope to have the opportunity to welcome you again and provide a more seamless stay. Best regards Mercure Hotel Berlin Zentrum Mirat Capli Assistant Manager Customer Care

Customer review rating 5.0/5

Georgios A. Business - Confirmed reviews ALL

Dear Guest, Thank you for sharing your experience with us. We are delighted to know that you enjoyed a comfortable stay and appreciated our location, as well as the cleanliness and comfort of your room. Our team is especially pleased to hear that their courteous and helpful service contributed positively to your visit. Providing warm hospitality and well-maintained accommodations is central to our commitment to our guests. We value your feedback and look forward to welcoming you back for another pleasant stay. Best regards Mercure Hotel Berlin Zentrum Mirat Capli Assistant Manager Customer Care

Customer review rating 4.0/5

Zach B. Friends - Confirmed reviews ALL

Dear Guest, Thank you for sharing your impressions following your recent stay with us. We are pleased to hear that our location suited your plans and that you found good value for the price. We appreciate your observations regarding the room ambiance and lighting. Our team strives to provide comfortable, well-equipped rooms, and your remarks help us understand where the experience felt less bright or contemporary. It is good to know the room features were practical for you, including the lighting options. We also note your mention of lift access with the room key, which is part of our efforts to ensure a secure environment for our guests. Should your travels bring you back to Berlin, we would be delighted to welcome you again. We hope to have another opportunity to provide a seamless and pleasant stay. Best regards Mercure Hotel Berlin Zentrum Mirat Capli Assistant Manager Customer Care

Customer review rating 4.5/5

Peter B. Business - Confirmed reviews ALL

Dear Guest, Thank you for sharing your impressions of your stay with us. We are delighted to hear that our team’s courteous service and our central location contributed positively to your visit. We are sorry that the price of our breakfast did not meet your expectations. We aim to present an extensive buffet with a broad selection, priced to reflect operating costs and fair compensation for our hotel team, while remaining reasonable for our guests. Across all our offerings, we work to align prices with local demand and availability so that they are both market- and guest-oriented. We understand that this balance is not always immediately evident, and our team is always available to assist with any questions during your stay. We appreciate your feedback and hope to have the pleasure of welcoming you again soon. Best regards Mercure Hotel Berlin Zentrum Mirat Capli Assistant Manager Customer Care

Other web-users rate our hotel

  • 313 reviews 9.5/10 Location
  • 381 reviews 6.3/10 Room
  • 303 reviews 8.4/10 Service
  • 7 reviews 6.8/10 WiFi
  • 215 reviews 5.7/10 Comfort
  • 156 reviews 6.6/10 Breakfast
  • 148 reviews 8.6/10 Cleanliness
  • 88 reviews 4.9/10 Vibe

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