Mercure Hotel Berlin Zentrum 3 stars

Second visit in 12 months. Just like last time everything was delightful. The staff is fantastic, breakfast is great and the location is handy to many restaurants, KaDeWe, U-Bahn and the Hop-on-hop-off bus routes. Room is good, bedding fine and they just need to update the slowest lift in Berlin. :) If you want a 5 star hotel, this is not it, but it is better than basic and excellent value for a 3 star that bats above a standard 3 star thanks to the staff.

There was nothing to fault here

A good stay at a location close to Wittenberg Platz U-Bahn, and yet quiet enough to get a good night's sleep. The room was a bit on the small side, and I found that to be much like an Ibis, part of the same hotel group. The tiny kettle had a leak which I reported and was replaced within ten minutes. Although the breakfast area was under renovation, the breakfast buffet itself was excellent. Staff were good.

good friendly hotel now the new makeover better now

Very friendly, excellent location

I stayed in Mercure Hotel Berlin Zentrum from 3-5 May 2019, and got my room early after 12 noon and also with complimentary welcome-drink and snacks (thank you!). My check in and check out was done with the pleasant and helpful Ms Marianne (hope I spell her name correctly). My breakfast and bar experiences were good. I appreciate the hardworking team of staff in the morning and evening (apologies that I did not remember their names). I liked the 'green' option for room housekeeping which I used, and was impressed by the speed that the 100 bonus points were awarded. Thank you again and keep up the good work :)

The room was quite small and we were not very impressed by the quality of the food served for breakfast. The refrigerated items for instance looked quite old. The room where breakfast was served looked too small for the number of guests present in the hotel.

Imagine arriving much before the official check-in time and being offered a table to work at, a complimentary drink to go with it - and then an note of welcome and apologies for the wait in the room together with some sweet surprises. That's the kind of attention that makes you feel at home. Thank you Daniel and the entire team!

Very nice hotel in Berlin with a parking. Near metro station and easy to walk to the commercial avenue with all the shops and restaurants. Very clean and situated in a quite streat. Friendly personnel and very nice breakfast.

Staff were really friendly and helpful albeit short staffed at times. Fantastic that the team at reception managed to switch some things around so I could check in early. The room was really clean and spacious enough for all my belongings. And the little desk was just fine to get some work done as well. There was a good selection at breakfast. Sometimes maybe a bit of a queue at the coffee machine.

i choose this hotel becase the location. sometimes the cleaning room its just ok, i dont know the reason. Another thing is the heating, during the night is not working but they provide an extra radiator. I like the breakfast but i think you get bored, if they introduce changes in the variety of thigs they offer on the breakfast buffet would be great. I hope this things help to improve even more the service Regards

The hotel was ideally located and the room was excellent. Only spoilt by the extremely noisy maids each morning cleaning rooms and banging and dragging furniture across the wooden floor from 8am. Not acceptable when you have had a late night or even want a lie in.

a good place to stay at a walking distance from Kadewe the most famous department store in BerlinQuietness is the key word for hotel and surroundingsa lot of good restaurant in the same streetexcellent breakfast and helpful front office staff

Always great. Daniel on reception is fantastic.

I spent here two nights during last weekend. Staff has been always kind and helpful whatever the need. Our room was clean, comfortable and had beverages for the night wich are included in the price (first bottle of water and other beverages are included). American Breakfast is rich anda varied. The Hotel is super recommended!!!