Mercure Hotel Berlin Zentrum 3.5 stars

Customer review rating (ALL Rating) 4.4/5 93 reviews

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Mercure Hotel Berlin Zentrum - Image 1
Mercure Hotel Berlin Zentrum - Image 2
Mercure Hotel Berlin Zentrum - Image 3
Mercure Hotel Berlin Zentrum - Image 4
Fuggerstr 8, 10777 Berlin, Germany

Description

Hotel extras

  • 24/7 beverage station in the lobby

  • 78 air-conditioned and modern rooms

  • Central location in the City West

  • 5 minutes walk to KadeWe, Memorial Church, Kurfürstendamm

  • Optimal transport links to bus and metro - 5 minutes walk

Our accommodation(s)

Hotel location

Mercure Hotel Berlin Zentrum

Fuggerstr 8
10777 Berlin
Germany

GPS:52.499228, 13.347975

Telephone
Fax +49 30 21303160

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Grab & Go Station 24/7

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  93 reviews

TripAdvisor Rating  3.8/5  828 reviews

Miserly penny-pinching sullied the experience

TripAdvisor rating 2.0/5

Martin U TripAdvisor review

What should be a pleasant boutique hotel in a convenient location seems to have forgotten it is in the hospitality business. Any delusions of guest service are quickly dispelled at checkout when a standard request to store luggage on the day of departure is met with a demand for a €3.00 charge. Now, this is a tiny sum granted, but it's the principle. That it is (a) not an inclusive part of your room rate as at pretty much every other international hotel group, and (b) is not disclosed in advance so comes as a nasty surprise, tells you all you need to know about the attitude of management to guests. The luggage of other guests was stacked against a wall in the lobby, so not even secure. The usual "how was your stay?" was also absent, replaced at checkout with a terse "done".

Dear Guest, Thank you for taking the time to share your experience with us. We are truly sorry to hear that your stay did not meet your expectations in all aspects and that you found the check-out process and luggage storage disappointing. Please allow us to address your comments: We charge a small fee of €1.50 per piece of luggage for storage. This policy was introduced because our space for storing luggage is very limited. In order to still offer this service to as many guests as possible – even when our storage area is at full capacity – we keep part of the luggage in a designated area right next to the reception desk. This ensures that a member of our team is always nearby and can keep an eye on the luggage. We fully understand that an additional fee may come as a surprise, especially when compared to other international hotel chains. Please rest assured that this decision was not made as a matter of principle, but rather for practical reasons and in the interest of safety and organization. Nevertheless, we take your feedback seriously and will review how we can communicate this information more clearly in advance to avoid any misunderstandings in the future. We also regret that your check-out experience felt impersonal. This certainly does not reflect our standards of hospitality and service. Please accept our sincere apologies. We will address this internally to ensure that our guests receive the warm and attentive service they rightfully expect. We sincerely hope that you will give us another opportunity to welcome you back and to demonstrate the quality and genuine hospitality of our hotel. It would be our pleasure to ensure your next stay leaves only a positive impression. Best regards, Mercure Hotel Berlin Zentrum Mirat Capli Assistant Manager Customer Care

Customer review rating 4.0/5

Enno H. Friends - Confirmed reviews ALL

The hotel is conveniently located in a quiet street near the Nollendorf Platz underground station. It is small but clean and well maintained. The bed was very comfortable. Great shower.

Dear Guests, Thank you very much for your positive feedback and kind words regarding our location, the well-maintained condition of the house, as well as the comfort of the bed and shower. We are very pleased that you felt comfortable with us. Such feedback confirms our commitment to providing guests with a pleasant and relaxing time in a central yet quiet environment. We look forward to welcoming you again on your next visit to Berlin. Best regards, Mercure Hotel Berlin Zentrum Mirat Capli Customer Service Assistant

Great location, rooms a little dated.

TripAdvisor rating 3.0/5

Adamj7777 Couples - TripAdvisor review

Location great. Clean. Nice staff. Room a little dated. One proper bedside table and another that seemed to be an adjustable bed-table from a hospital which felt very out of place in the room. The space for a fridge didn’t have a fridge in it so was just an empty cupboard.

Dear Guest, Thank you for sharing your impressions. We are pleased to hear that our central location, cleanliness, and the courtesy of our team contributed positively to your stay. We are sorry that certain furnishings did not meet your expectations. As part of our sustainability approach, we have for many years chosen not to equip rooms with refrigerators or minibars, which explains the unused cabinet space you noticed. We value your observations regarding the room setup and will keep them in mind as we continue to uphold the comfortable, welcoming atmosphere our guests expect. We hope to have the opportunity to host you again for an even more enjoyable visit. Best regards Mercure Hotel Berlin Zentrum Mirat Capli Assist. Manager Customer Care

Good stay in Berlin

TripAdvisor rating 4.0/5

ANGELO V TripAdvisor review

Mercure Hotel Berlin Zentrum is very well positioned: it can be easily reached from Berlin Brandenburg airport by S- or R-trains plus U-bahn (metro). It is located mid-way from two metro stations (Wittembergplatz - U1, U2, U3 and Nollendorfplatz - U1, U2, U3, U4). It is also a convenient starting point to visit anything in Berlin. I had a good room with a comfortable bed. Insulation from outside noise was very good, and air conditioning was efficient although a bit noisy. The bathroom was also very good. Rooms are cleaned by default every third day of your stay. Breakfast was good, and staff were helpful.

Dear guest, We are delighted to hear that you enjoyed your stay at the Mercure Hotel Berlin Zentrum and appreciated our central location and the amenities in your room. It is always a pleasure to receive positive feedback. We place great importance on providing our guests with a pleasant and comfortable stay. We are therefore particularly pleased that you noticed our efforts in terms of cleanliness and service. We hope to welcome you back soon and thank you for your feedback! Best regards Mercure Hotel Berlin Zentrum Daniel Konieczni Assistant Manager Customer Care

Customer review rating 5.0/5

Chris B. Families - Confirmed reviews ALL

Very well priced, considering the location. Staff very helpful.

Dear guest, We are delighted that you enjoyed your stay at the Mercure Hotel Berlin Zentrum. It is always nice to hear that our staff made a good impression. Your kind words are a wonderful endorsement for the entire team. We look forward to welcoming you back soon. Kind regards, Mercure Hotel Berlin Zentrum Mirat Capli Assistant Manager Customer Care

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Other web-users rate our hotel

  • 289 reviews 9.2/10 Location
  • 354 reviews 6/10 Room
  • 287 reviews 8.5/10 Service
  • 7 reviews 6.5/10 WiFi
  • 204 reviews 4.8/10 Comfort
  • 160 reviews 6.7/10 Breakfast
  • 135 reviews 8.2/10 Cleanliness
  • 89 reviews 3/10 Amenities

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