Mercure Hotel Berlin Zentrum 3.5 stars

Customer review rating (ALL Rating) 4.3/5 179 reviews

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Mercure Hotel Berlin Zentrum - Image 1
Mercure Hotel Berlin Zentrum - Image 2
Mercure Hotel Berlin Zentrum - Image 3
Mercure Hotel Berlin Zentrum - Image 4
Fuggerstr 8, 10777 Berlin, Germany

Description

Hotel extras

  • 24/7 beverage station in the lobby

  • 78 air-conditioned and modern rooms

  • Central location in the City West

  • 5 minutes walk to KadeWe, Memorial Church, Kurfürstendamm

  • Optimal transport links to bus and metro - 5 minutes walk

Our accommodation(s)

Hotel location

Mercure Hotel Berlin Zentrum

Fuggerstr 8
10777 Berlin
Germany

GPS:52.499228, 13.347975

Telephone
Fax +49 30 21303160

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Grab & Go Station 24/7

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  179 reviews

Customer review rating 3.0/5

Andreos K. Business - Confirmed reviews ALL

1) would have appreciated mini-fridge 2) breakfast was a bit confusing/unfriendly (was told included then not then had to every morning go and pay for a ticket) 3) area was a bit loud at night 4) room was ok at best

Dear Guest, Thank you for sharing your impressions following your stay with us at Mercure Hotel Berlin Zentrum. We appreciate the time you took to outline what worked well for you and where your expectations were not fully met. We are sorry to learn that the room amenities did not align with your preferences. In line with our sustainability approach, we have chosen not to equip rooms with refrigerators or minibars, a decision we have maintained for environmental reasons. Our team remains available to assist with alternatives whenever possible. We regret any confusion you experienced regarding breakfast and the associated payment process. Our aim is to make every step, from inclusion to ticketing, clear and efficient so that breakfast feels welcoming and straightforward. We understand your perspective on breakfast pricing. Our buffet is designed to provide a wide variety while reflecting market conditions, ensuring operating costs are covered and that our colleagues receive fair compensation. We strive to balance value, quality, and service, and we remain at your disposal for any questions or recommendations. We are also sorry that external noise and the overall room impression did not fully meet your expectations. Our goal is for every guest to enjoy a comfortable and restful stay, and we appreciate your feedback as it helps us align with that standard. Thank you again for your comments. We hope to have the opportunity to welcome you back and provide a stay that is more in keeping with your expectations. Best regards Mercure Hotel Berlin Zentrum Mirat Capli Assistant Manager Customer Care

Customer review rating 5.0/5

Torgny W. Couples - Confirmed reviews ALL

We were very well taken care of, and you were very friendly with our dog. We will hopefully be back soon!!

Dear Guest, Thank you for sharing your kind feedback. We are delighted to hear that you felt well looked after throughout your stay. It is wonderful to know that our team made your visit comfortable and that your dog was warmly welcomed. Creating a friendly and attentive atmosphere for all our guests, including four-legged companions, is very important to us. We truly appreciate your intention to return and look forward to welcoming you back for another enjoyable stay. Best regards Mercure Hotel Berlin Zentrum Mirat Capli Assistant Manager Customer Care

Customer review rating 4.0/5

Robert M. Solo - Confirmed reviews ALL

Have stayed here many times before Always a simple and relaxing venue

Lieber Gast, vielen Dank für Ihre tolle Bewertung. Wir hoffen, Sie bald wieder bei uns im Mercure Hotel Berlin Zentrum begrüßen zu dürfen. Mit freundlichen Grüßen Mercure Hotel Berlin Zentrum Mirat Capli Assistant Manager Customer Care

Customer review rating 3.0/5

Christopher H. Couples - Confirmed reviews ALL

Place is a bit scruffy and run down. The location was perfect for what we needed and there's nothing fundamentally wrong with it, mainly it's tired and badly in need of some TLC. Also not very accommodating compared to other Accor hotels. Had to request cleaning, tea and coffee not replaced (although I got a little more when I asked at reception), no extras or welcome as a Gold member, charged for left luggage. Didn't have breakfast because 21 euro sounded steep. Just not up to standards I expect even from most Ibis.

Dear Guest, Thank you for sharing your impressions following your recent stay with us. We are genuinely sorry to learn that the overall experience did not meet your expectations and appreciate the opportunity to reflect on your feedback. We regret that the condition and ambiance of the property did not leave a stronger impression. Our aim is always to provide a comfortable and welcoming environment that reflects the standards our guests expect. It is encouraging to hear that the location suited your plans, and we are pleased it proved convenient for your visit. Regarding housekeeping, our hotel follows an environmentally conscious approach in which room cleaning and towel changes are provided on request to help reduce chemical use and water consumption. We understand this may not have aligned with your preferences during this stay, and we appreciate your understanding of our sustainability efforts. We are sorry to hear that amenities such as tea and coffee replenishment fell short of your expectations. Our team strives to ensure that in-room provisions are readily available and that requests at reception are handled promptly and courteously. Your comments about recognition and overall attentiveness are noted, as we want every guest, including our loyal members, to feel warmly welcomed. We have also taken note of your remarks about luggage storage. Due to limited space, we apply a modest charge so that we can provide a secure and dependable service for all guests who need it. We understand that this may not have been what you anticipated, and we appreciate your perspective. With respect to breakfast, we are sorry the price discouraged you from trying it. Our buffet is designed to offer a wide variety, and the pricing aims to balance quality with operating costs while ensuring fair compensation for our team. We always remain available to help guests find options that best suit their preferences. Thank you again for your detailed feedback, which is invaluable to us. We hope to have the chance to welcome you back and provide an experience more in line with the high standards we aim to deliver. Best regards Mercure Hotel Berlin Zentrum Mirat Capli Assistant Manager Customer Care

Customer review rating 5.0/5

Alex B. Solo - Confirmed reviews ALL

Good room, plenty of space. Good bathroom. Very clean

Dear Guest, Thank you for sharing your feedback. We are delighted to hear that you enjoyed a spacious room, a well-appointed bathroom, and a high standard of cleanliness. Our team takes great pride in providing comfortable accommodations and meticulous housekeeping, and it is wonderful to know this contributed to a pleasant stay. Your comments encourage us to continue delivering the level of quality our guests expect. We appreciate your visit and look forward to welcoming you back on your next trip to Berlin. Best regards Mercure Hotel Berlin Zentrum Mirat Capli Assistant Manager Customer Care

Other web-users rate our hotel

  • 300 reviews 9.4/10 Location
  • 368 reviews 6.5/10 Room
  • 293 reviews 8.4/10 Service
  • 8 reviews 7.1/10 WiFi
  • 203 reviews 5.8/10 Comfort
  • 145 reviews 6.7/10 Breakfast
  • 144 reviews 8.5/10 Cleanliness
  • 86 reviews 4.6/10 Vibe

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