Mercure Hotel Berlin Zentrum 3.5 stars

The room was very comfortable and the hotel was very well situated for transport, shops and restaurants.

Excellent location. Very pleasant and helpful staff. Quiet very clean room. Comfortable bed with good quality linen Have stayed here many times and have always been happy. Planning to stay again later in the year.

I have stayed at this hotel a number of times and have always found it very comfortable. The staff are friendly and welcoming. They are helpful and efficient when called upon. The location is good, which makes my time in Berlin easy.

It was fine, apart from noisy guests getting in from a club in the early hours of the morning.

dear sir or madam the hotel very nice friendly staff your lobby and restaurant look nice money well spent the breakfast food is ok but need revamping I bedroom I had good and clean but toilet brush a little bit grubby it may need replacing or a good clean

I would say it was as it mostly is when we are there, which is very satisfactory, hadn't it been for the lack of hot or even warm water which is very inconvenient in the morning. Additionally the sink in the bathroom was nearly clogged and it took minutes to drain. (Room 601 by the way).

Second visit in 12 months. Just like last time everything was delightful. The staff is fantastic, breakfast is great and the location is handy to many restaurants, KaDeWe, U-Bahn and the Hop-on-hop-off bus routes. Room is good, bedding fine and they just need to update the slowest lift in Berlin. :) If you want a 5 star hotel, this is not it, but it is better than basic and excellent value for a 3 star that bats above a standard 3 star thanks to the staff.

There was nothing to fault here

A good stay at a location close to Wittenberg Platz U-Bahn, and yet quiet enough to get a good night's sleep. The room was a bit on the small side, and I found that to be much like an Ibis, part of the same hotel group. The tiny kettle had a leak which I reported and was replaced within ten minutes. Although the breakfast area was under renovation, the breakfast buffet itself was excellent. Staff were good.

good friendly hotel now the new makeover better now

Very friendly, excellent location

I stayed in Mercure Hotel Berlin Zentrum from 3-5 May 2019, and got my room early after 12 noon and also with complimentary welcome-drink and snacks (thank you!). My check in and check out was done with the pleasant and helpful Ms Marianne (hope I spell her name correctly). My breakfast and bar experiences were good. I appreciate the hardworking team of staff in the morning and evening (apologies that I did not remember their names). I liked the 'green' option for room housekeeping which I used, and was impressed by the speed that the 100 bonus points were awarded. Thank you again and keep up the good work :)

The room was quite small and we were not very impressed by the quality of the food served for breakfast. The refrigerated items for instance looked quite old. The room where breakfast was served looked too small for the number of guests present in the hotel.

Imagine arriving much before the official check-in time and being offered a table to work at, a complimentary drink to go with it - and then an note of welcome and apologies for the wait in the room together with some sweet surprises. That's the kind of attention that makes you feel at home. Thank you Daniel and the entire team!

Very nice hotel in Berlin with a parking. Near metro station and easy to walk to the commercial avenue with all the shops and restaurants. Very clean and situated in a quite streat. Friendly personnel and very nice breakfast.