Mercure Hotel Berlin Zentrum 3.5 stars

Customer review rating 4.3/5 1,073 reviews

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Mercure Hotel Berlin Zentrum
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Hotel extras

  • ALLSAFE certified hotel

  • 78 air-conditioned and modern rooms

  • Central location in the City West

  • 5 minutes walk to KadeWe, Memorial Church, Kurfürstendamm

  • Optimal transport links to bus and metro - 5 minutes walk

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
  • Gift shop/newspaper shop
Catering
  • BreakfastPaying
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Boat excursions
  • Bicycles rentalPaying
Business services
  • Self service business centre
Information message

Hotel location

Mercure Hotel Berlin Zentrum

Fuggerstr 8
10777
berlin
germany

Tel: +4930213030

Fax: (+49)30/21303160

Check-in from 15h00

Check out up to 12h00

  • GRUNEWALD :  M29 AN DER URANIA

  • PANKOW :  U2 WITTENBERGPLATZ

  • By plane

    BERLIN TEGEL At 9.1km / 5.65 miles

  • By train

    HAUTBAHNHOF At 5km / 3.11 miles

GPS :52.499228, 13.347975

Our accommodation(s)

The 3-star Mercure Hotel Berlin an der Urania is an oasis of calm right in the center of the hustle and bustle of Berlin. Guests can choose between Standard, Privilege and Superior Rooms. The hotel has 78 comfortable rooms in total, with free WIFI. flat-screen TV and tea and coffee-making facilities. Children up to the age of 12 may sleep in your Privilege Room for free. In Superior Rooms, one child up to the age of 6 may stay free of charge. Your pet is also welcome (charge of EUR 15/night).

Standard Room with double or twin beds

  • Max. number of persons: 2
  • Area: From 13 / 140 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Superior Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Privilege Room with double or twin beds

  • Max. number of persons: 3
  • Area: From 19 / 205 sq ft
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Standard Single Room

  • Max. number of persons: 1
  • Area: From 13 / 140 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
Rooms

Our restaurants and bars

Grab & Go Station 24/7

Non contractual photo

Our guest reviews for
Mercure Hotel Berlin Zentrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,073 reviews

tripadvisor

TripAdvisor Rating 4.0/5

772 reviews

the stay was ok

Customer review rating 4.3/5

Marcus Solo - 08/09/2020 Confirmed reviews ALL

i was i disappointed one part housekeeping .room did not get cleaned at all due to my stay. i stay in a different hotel month before in berlin with the all accor and the room was cleaned daily and if i do not want my room cleaned used sign do not disturb .cleaning can stop the spread of the virus. apart from that reception helpful and friendly if they saw you they always said hello to u apart from that you have a nice hotel it one of may favourite hotel in berlin

Excellent

TripAdvisor rating 4.0/5

frankotovar Business - 04/09/2020 TripAdvisor review

The staff at the reception was outstanding, very professional. They helped me with everything I needed on my business trip. I'd like to thank them all. Second, the bed and the room were very comfortable, great deal!

Dear Guest, Thank you soooo much! :) Hope to see you again next time. Marianne Skarupke Assistant Manager Customer care

Lift repair

TripAdvisor rating 4.0/5

czuidema2020 29/08/2020 TripAdvisor review

I often stay in this hotel and am always very satisfied: good location, good AC rooms, friendly and professional staff. Therefore I was quite surprised about the way they handled the elevator cleaning towards theit guests. On sunday evening the guests were informed that due to yearly maintenance the lift would be out of order between 9 am and 12am A s this is check out time I was very surprisd but staff said this could not be helped. So the next morning I stood up earlies to be able to bring my very heavy suitcae down before 9am. At 0815 there was a note at the elevator that the works already started and would continue ttill 1430. At the reception I asked how irt was possible and they just said, o they statred earlier.No exccuse whatsoever. I am very disappointed about this total lack of interest in the comfort of the guest.

Ubertriebene Corona massnahmen

TripAdvisor rating 4.0/5

N5474FJpeterd Solo travel - 22/07/2020 TripAdvisor review

If there are hardly any guests, the use of wearing mouth masks doesn't make any sense. People are grown up enough to keep 1,5 meters distance. No need to close the buffet as well. With so little guests it's easy to keep distance while getting your breakfast. Another stupid rule was that rooms were not cleaned.

Dear Guests, Thank you very much for taking your time to send us your feedback. we are required to make our contribution within the framework of the containment regulation of the State of Berlin during the current corona pandemic. We are currently working within opposed legal requirements for Hotels and tourism and ask of our guests support in the implementation. Please walk with us through this extremely dynamic and extraordinary time. Help us slow the spread of COVID-19. It is not that we do not want to provide the regular services, but rather that we also work along guidelines and try to provide the best possible implementation of all services in this difficult time to ensure the safety of our guests of our staff and of tourism itself. We hope to see you again. Stay safe and healthy. Best wishes from Berlin.

Well located & Good stay

Customer review rating 4.3/5

Aj Business - 22/02/2020 Confirmed reviews ALL

I was supposed to attend a 3 day conference st STATION Berlin hence i was staying at the hotel for 4 nights. The location of the hotel is very good and stay was comfortable. Everyday the rooms were cleaned thoroughly. However, one issue was that the cleaning staff walked into me in the bathroom on the first day which was uncomfortable. I shared this with my colleague who was also in the same hotel, in fact the same thing happened to him too. Maybe a process to know if the room is occupied or not would be useful.

VERY PLEASANT STAY

Customer review rating 4.3/5

Terry Solo - 05/02/2020 Confirmed reviews ALL

The room was very comfortable and the hotel was very well situated for transport, shops and restaurants.

New Year Holiday

TripAdvisor rating 4.0/5

Gerald1001 Couples - 06/01/2020 TripAdvisor review

Excellent location. Very pleasant and helpful staff. Quiet very clean room. Comfortable bed with good quality linen Have stayed here many times and have always been happy. Planning to stay again later in the year.

Thanks, Gerald. We are happy to see you later in the year again!

Comfortable and welcoming.

TripAdvisor rating 4.0/5

John S Solo travel - 15/12/2019 TripAdvisor review

I have stayed at this hotel a number of times and have always found it very comfortable. The staff are friendly and welcoming. They are helpful and efficient when called upon. The location is good, which makes my time in Berlin easy.

Dear John, we are happy that you had a great stay at our hotel. We would be pleased to welcome you again at Mercure Hotel Berlin Zentrum in the near future. See you hopefully soon again!

Good value

Customer review rating 4.3/5

Anonymous Solo - 01/12/2019 Confirmed reviews ALL

It was fine, apart from noisy guests getting in from a club in the early hours of the morning.

hello

Customer review rating 4.3/5

Marcus Solo - 26/11/2019 Confirmed reviews ALL

dear sir or madam the hotel very nice friendly staff your lobby and restaurant look nice money well spent the breakfast food is ok but need revamping I bedroom I had good and clean but toilet brush a little bit grubby it may need replacing or a good clean

No warm water

Customer review rating 4.3/5

Martin H. Business - 13/11/2019 Confirmed reviews ALL

I would say it was as it mostly is when we are there, which is very satisfactory, hadn't it been for the lack of hot or even warm water which is very inconvenient in the morning. Additionally the sink in the bathroom was nearly clogged and it took minutes to drain. (Room 601 by the way).

Great, again!!!

TripAdvisor rating 4.0/5

ausielad2014 Friends getaway - 12/08/2019 TripAdvisor review

Second visit in 12 months. Just like last time everything was delightful. The staff is fantastic, breakfast is great and the location is handy to many restaurants, KaDeWe, U-Bahn and the Hop-on-hop-off bus routes. Room is good, bedding fine and they just need to update the slowest lift in Berlin. :) If you want a 5 star hotel, this is not it, but it is better than basic and excellent value for a 3 star that bats above a standard 3 star thanks to the staff.

Dear ausielad2014, what a great review, especially that you are happy again with our hotel. Thanks. We hope to see you soon again! Best regards Gorana Graßhoff Front Office Manager

Great staff great breakfast comfortable room. Everything I needed

Customer review rating 4.3/5

Andrew M. Solo - 28/07/2019 Confirmed reviews ALL

There was nothing to fault here

Comfortable enough. Good location.

TripAdvisor rating 4.0/5

Cakemartyr Friends getaway - 01/07/2019 TripAdvisor review

A good stay at a location close to Wittenberg Platz U-Bahn, and yet quiet enough to get a good night's sleep. The room was a bit on the small side, and I found that to be much like an Ibis, part of the same hotel group. The tiny kettle had a leak which I reported and was replaced within ten minutes. Although the breakfast area was under renovation, the breakfast buffet itself was excellent. Staff were good.

Dear Guest, thank you for your feedback after your stay in our Mercure Hotel Berlin Zentrum. We hope you had a safe trip and also to welcome you again soon. Best regards from Berlin,

good

Customer review rating 4.3/5

Anonymous Solo - 21/05/2019 Confirmed reviews ALL

good friendly hotel now the new makeover better now

Dear Marcus s., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin Zentrum, especially that you like our new makeover. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gorana Graßhoff Front Office Manager

Excellent

Customer review rating 4.3/5

Anonymous Families - 16/05/2019 Confirmed reviews ALL

Very friendly, excellent location

Sehr geehrte Frau v., wir danken Ihnen vielmals für Ihre sehr positiven Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Berlin Zentrum. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Gorana Graßhoff Front Office Manager

2019 May stay

Customer review rating 4.3/5

L. Y. A. Solo - 12/05/2019 Confirmed reviews ALL

I stayed in Mercure Hotel Berlin Zentrum from 3-5 May 2019, and got my room early after 12 noon and also with complimentary welcome-drink and snacks (thank you!). My check in and check out was done with the pleasant and helpful Ms Marianne (hope I spell her name correctly). My breakfast and bar experiences were good. I appreciate the hardworking team of staff in the morning and evening (apologies that I did not remember their names). I liked the 'green' option for room housekeeping which I used, and was impressed by the speed that the 100 bonus points were awarded. Thank you again and keep up the good work :)

It was just about all right.

Customer review rating 4.3/5

Anonymous Couples - 07/05/2019 Confirmed reviews ALL

The room was quite small and we were not very impressed by the quality of the food served for breakfast. The refrigerated items for instance looked quite old. The room where breakfast was served looked too small for the number of guests present in the hotel.

Feeling at home

TripAdvisor rating 4.0/5

Lunatic2000 Friends getaway - 24/04/2019 TripAdvisor review

Imagine arriving much before the official check-in time and being offered a table to work at, a complimentary drink to go with it - and then an note of welcome and apologies for the wait in the room together with some sweet surprises. That's the kind of attention that makes you feel at home. Thank you Daniel and the entire team!

Dear Guest, we very much appreciate your comments regarding your stay at our Mercure Hotel Berlin Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice stay in Berlin

TripAdvisor rating 4.0/5

Yves V Solo travel - 15/04/2019 TripAdvisor review

Very nice hotel in Berlin with a parking. Near metro station and easy to walk to the commercial avenue with all the shops and restaurants. Very clean and situated in a quite streat. Friendly personnel and very nice breakfast.

Thank you for choosing our Mercure Hotel Berlin Zentrum for your last stay in Berlin. We are happy to hear that you enjoyed your stay and that you appreciated our services. We look forward to your next visit. Best wishes from Berlin!

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