Description
Hotel extras
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78 air-conditioned and modern rooms
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Central location in the City West
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5 minutes walk to KadeWe, Memorial Church, Kurfürstendamm
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Optimal transport links to bus and metro - 5 minutes walk
Our accommodation(s)
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Room
Standard Room with double or twin beds
- 2 pers. max
- 13 m² / 139 sq ft
- Bedding 1 x Double bed(s) and 2 x Joinable bed(s)
Room
Superior Room with queen-size bed
- 2 pers. max
- 15 m² / 161 sq ft
- Bedding 1 x Queen size bed(s)
Room
Privilege room with 1 double bed
- 3 pers. max
- 19 m² / 204 sq ft
- Bedding 1 x Double bed(s)
- Most of the accommodation: Corner Room
Room
Standard Single Room
- 1 pers. max
- 13 m² / 139 sq ft
- Bedding 1 x Single bed(s)
Hotel location
Mercure Hotel Berlin Zentrum
Fuggerstr 8
10777 Berlin
Germany
GPS:52.499228, 13.347975
Access and transport
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HAUTBAHNHOF
Railway station
Access: 5 km / 3.11 mi 1 hrs walk / 15 min drive
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GEDAECHTNISKIRCHE
Historic monument
Access: 1.5 km / 0.93 mi 15 min walk / 5 min drive
SIEGESSAEULE
Historic monument
Access: 2 km / 1.24 mi 25 min walk / 7 min drive
POTSDAMER PLATZ
Tourist attraction
Access: 3 km / 1.86 mi 30 min walk / 10 min drive
SONY CENTER
Entertainment/theatre district
Access: 3.1 km / 1.93 mi 25 min walk / 10 min drive
CHECKPOINT CHARLIE
Tourist attraction
Access: 4 km / 2.49 mi 50 min walk / 10 min drive
BRANDENBURGER TOR
Historic monument
Access: 4.5 km / 2.8 mi 45 min walk / 15 min drive
ALEXANDERPLATZ
Tourist attraction
Access: 6 km / 3.73 mi 1 hrs 10 min walk / 15 min drive
FERNSEHTURM
Tourist attraction
Access: 7 km / 4.35 mi 1 hrs 10 min walk / 18 min drive
THE BERLIN WALL
Historic monument
Access: 8 km / 4.97 mi 1 hrs 30 min walk / 20 min drive
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KADEWE
Shopping centre/mall
Access: 600 m / 0.37 mi 8 min walk / 2 min drive
KURFUERSTENDAMM
Shopping district
Access: 2.4 km / 1.49 mi 25 min walk / 8 min drive
HACKESCHER MARKT
Shopping district
Access: 6.4 km / 3.98 mi 1 hrs 10 min walk / 15 min drive
Potsdamer Platz
Shopping centre/mall
Hotel services
Check-in from - Check out up to
- Car park
- Pets welcome
- Wi-Fi
- Air conditioning
- Breakfast
- Bar
- 100% Non Smoking Property
- Room service
Grab & Go Station 24/7
Breakfast
Our guest reviews
Hotel was great
Customer review rating 4.0/5
David Couples - Confirmed reviews ALL
Dear Guest, We are very pleased that you enjoyed your stay at the Mercure Hotel Berlin Zentrum and that our staff met your expectations. Your satisfaction is of utmost importance to us. We have taken note of your comments regarding the amount of coffee in the rooms. Our goal is to create a pleasant and comfortable environment for our guests. We are sorry that you did not feel optimally looked after in this respect. Your feedback is very valuable to us and will help us to further improve our services. We hope to welcome you back soon and look forward to providing you with an even better experience. Yours sincerely Mercure Hotel Berlin Centre Mirat Capli Assistant Manager Customer Care
Good location, basic accommodation
TripAdvisor rating 3.0/5
Martin U Couples - TripAdvisor review
Dear Guest, Your feedback is very important to us and we appreciate you taking the time to tell us about your experience at our Mercure Hotel Berlin Zentrum. We are pleased that you liked the location of our hotel. It is important to us to provide our guests with a pleasant stay and we regret that in this case we were unable to fulfil your expectations. Regarding your comment about the desk and kettle, we would like to inform you that we always endeavour to ensure the comfort and satisfaction of our guests. We take your feedback seriously and will take note of your comments. Furthermore, we attach great importance to friendly and courteous treatment of our guests. We regret if you perceived this differently during your stay. We have taken note of your comment regarding the cancellation of bookings for events. It is important to us that our guests feel welcome and in good hands. Finally, we would like to assure you that it is our aim to ensure that every guest has a pleasant and satisfactory stay. Your feedback helps us to continuously improve our service. With kind regards, Mercure Hotel Berlin Centre Mirat Capli Assistant Manager Customer Care
Well located. Lovely staff
Customer review rating 5.0/5
Chris H. Solo - Confirmed reviews ALL
Dear Guest, we are pleased to hear that you appreciate our location and our staff. Your satisfaction is very important to us and it is always gratifying to know that our guests enjoy their stay with us. We look forward to your next visit to the Mercure Hotel Berlin Zentrum. With kind regards Mercure Hotel Berlin Centre Mirat Capli Assistant Manager Customer Care
Broken elevator
TripAdvisor rating 2.0/5
Joex197 Solo travel - TripAdvisor review
Dear Guest, we are sorry to hear that your stay at our hotel did not meet your expectations. Your experience did not meet the standard we strive for our guests. Your comment regarding the lift has been noted and we apologise for any inconvenience caused. We strive to provide our guests with the best possible comfort at all times. Despite this experience, we hope to welcome you again to make your stay more enjoyable. With kind regards Mercure Hotel Berlin Centre Mirat Capli Assistant Manager Customer Care
Awful and would recommned to avoid at all costs. No one cares
TripAdvisor rating 1.0/5
grahamu328 TripAdvisor review
Dear Graham, Thank you very much for your message. I hope you are doing well. I would like to apologize for the inconveniences you experienced during your stay at our hotel. Your feedback is very important to us, and I appreciate you taking the time to share your experiences. I understand that the situations you described were frustrating. Unfortunately, we cannot grant a 50% discount due to the services already provided during your stay. First of all, I would like to point out, that our Manager on duty has tried several times to reach you to address your concerns; however, you were not in your room. Our Manager on Duty was personally at the hotel on Friday evening. On this occasion, he directly addressed your complaint. Unfortunately, he was unable to reach you in your room. I would like to briefly respond to your points: We can not offer early check in if no room are avaible to do so. Which is understandable after all, as we had a busy weekend in the city. What exactly is your damage with your luggage in your complaint? We inform all our guests thoroughly during check-in and in the digital guest directory about our cleaning rules. As far as I can see, the order is correct. I sincerely apologize that you did not hear the knock before the room attendant entered. We have discussed the volume for this with the team again. We always have a Manager on Duty available. If you did not receive this information, I sincerely apologize. Unfortunately, our young colleague was already very uncertain at that time. The communication may have been unclear or incomplete because of that. What is correct is that I was not available that particular weekend. However, my Manager on Duty was definitely available and reachable. We are aware that our new colleague may have worded things not properely, but we greatly value the commitment of all our team member. For fire safety reasons and for security considerations, we do not provide ironing stations in hotel rooms. This is a safety-related decision. We do have very clear guidelines for all processes in our hotel. This is a brand standard. It is certainly understandable for you and is industry standard internationally that hotels respond to market demand with their daily rates. Every booker is free to choose the appropriate price and product when selecting from the available hotels (approximately 800 in Berlin). If you still feel the need to discuss your experiences, we are at your disposal and hope that we will have the opportunity to meet your expectations in the future. Best regards, Mercure Hotel Berlin Zentrum Mirat Capli Assistant Manager Customer Care
In partnership with TripAdvisor
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