Pullman Berlin Schweizerhof Hotel

Customer review rating 4.7/5 6,209 reviews
Pullman Berlin Schweizerhof
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Hotel extras

  • Free WIFI throughout the hotel

  • Optimal conditions for your event: 18 flexible meeting rooms, some with a terrace

  • New trendy restaurant ' BLEND berlin ' with Melting Pot Kitchen

  • Advantage 4

  • Free ITB bus shuttle

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 32 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Berlin Schweizerhof

Budapester Strasse 25
10787
berlin
germany

Tel: +493026960

Fax: (+49)30/26961000

Contact email

Check-in from 15h00

Check out up to 12h00

  • 200 :   200 BUDAPESTER STR

  • X9 :   X9 ZOOLOG. GARTEN

  • U2 :   U2 WITTENBERGPLATZ

  • U9 :   U9 ZOOLOG. GARTEN

  • S5, S7, S9 :   S5, S7, S9 ZOOLOGISCHER GARTEN

  • By plane

    BERLIN SCHOENEFELD At 22.5km / 13.98 miles

  • By plane

    BERLIN TEGEL At 9km / 5.59 miles

  • By train

    BERLIN HAUPTBAHNHOF At 3.5km / 2.17 miles

GPS :52.506158, 13.343712

Our accommodations

Our 377 rooms and suites are as stylish as they are functional and have all of the modern amenities you would expect.

SUPERIOR ROOM, 1 King Size Bed or 2 Single Size Beds, view of park or courtyard

  • Max. number of persons: 2
  • Area: From 24
  • Views: City side, Courtyard side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 1 King Size Bed or 2 Single Size Beds, courtyard

  • Max. number of persons: 3
  • Area: From 28
  • Views: Park view, Courtyard side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

JUNIOR SUITE, 1 King Size Bed or 2 Single SizeBeds, courtyard

  • Max. number of persons: 4
  • Area: From 38
  • Views: Courtyard side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

DELUXE SUITE, 1 King Size Bed or 2 Single SizeBeds, view of park or courtyard

  • Max. number of persons: 4
  • Area: From 58
  • Views: Courtyard side, City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

BLEND BERLIN KITCHEN & BAR

Type of cuisine: International

The restaurant BLEND berlin kitchen and bar draws inspiration from city's ethnic mix, reflecting the spirit of Berlin as a melting pot: modern, urban, and with a creative twist.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BLEND BERLIN KITCHEN & BAR

Photo non contractuelle / Strictly non binding

The restaurant BLEND berlin kitchen and bar draws inspiration from city's ethnic mix, reflecting the spirit of Berlin as a melting pot: modern, urban, and with a creative twist.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 32

  • Maximum size: 686

  • Maximum capacity: 458 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Pullman Berlin Schweizerhof

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

6,209 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,180 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

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Customer review rating 4.7/5

Tracey E. Couples - 18/02/2020 Confirmed reviews ALL

had to move rooms twice, first room was not what we booked, 2nd room had a faulty temperature control so we couldn't get any heat. I had asked for a cake to be delivered to the room on my partners birthday while we were out. this was forgotten.

Dear Mrs. e., Thank you for taking the time to tell us about your experience at the Pullman Berlin Schweizerhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Especially for our faux pas regarding the birthday I would like to apologize with all my heart. Actually, there was a mistake on our part, which is why we did not bring a cake up to your room. I am really sorry with the situation and can absolutely feel your dissatisfaction. In the future you are always welcome to contact our Guest Relations Manager, Nina Kersten, in case of such a situation. Her e-mail address is: ni… She is more than happy to organize any special orcassions or anything else for you. I hope that you can forgive us the mistake. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Quite place and well located

Customer review rating 4.7/5

Anton L. Couples - 18/02/2020 Confirmed reviews ALL

Nice location, center but very quite. We liked breakfast but not clear why fresh juices and sparkling wine are not accessible directly but only via waiter. Our room was in a good condition except shower hose - not enough length and broken. But overall experience is very good!

Dear Mr. L., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. I would like to go into the point with the juices. We want our freshly squeezed juices to be really fresh, so we avoid placing them on the buffet. Please accept my sincerest apologies that our receptionist did not respond to your complaint during check-out. Please be assured that I have already forwarded your note to the Front Office Manager. This must not be allowed to happen and we have to do more trainings with our team-members. Thank you for letting me know. Thank you again for sharing your experience, and we hope your next visit will be more pleasant as the previous one. Yours sincerely MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

eur360 were robbed from the hotel room

Customer review rating 4.7/5

Anonymous Business - 17/02/2020 Confirmed reviews ALL

Due to the robbery I suffered, regretfully, it was very bad... security is not negotiable in hotels of such level, and most importantly, there was not a real feedback during the following days of having notified the robbery, and so far (17th of Feb2020)... there is not communication.

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Pullman Berlin Schweizerhof. Which is very important to us at all times. Please allow me the following remark: We have all the security precautions available that an international hotel in a big city can provide. If guests indicate that they have lost money, we immediately contact the police. We have sufficiently informed the contact person of your group about this! However, we also do not intervene in the police investigations by making rash statements or assumptions. We appreciate your sharing your concerns, and it is our hope that you will visit us one day again. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Excellent Location, Lovely Staff

Customer review rating 4.7/5

Ed O. Families - 15/02/2020 Confirmed reviews ALL

Another great vacation based at the Berlin Pullman Hotel.

Dear Mr. O., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Great location... beautiful hotel

Customer review rating 4.7/5

Donna B. Couples - 14/02/2020 Confirmed reviews ALL

We really enjoyed our recent stay. We thought the hotel was fabulous. We used the spa facilities, and thoroughly enjoyed relaxing after a day of sightseeing... The hotel is in great location close to public transport. The service was excellent and we would highly recommend, and would definitely stay again

Dear Mrs. B., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Haven't received my Invoice yet so can't reclaim my expenses!

Customer review rating 4.7/5

Charlie Business - 14/02/2020 Confirmed reviews ALL

HI, The actual stay in the hotel was great but I haven't received my invoice/receipt yet so can't claim back my expenses. I received this survey so phoned to chase the invoice but still haven't received it. So will need to phone again if I still haven't received it in the next week.

Dear Mr. T., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you very much for your feedback regarding your invoice. We have checked everything in our system and we have seen that we have sent you your invoice directly at check-out. Nevertheless we used the e-Mail adress which is in our system: S.… and not your private one. I am sorry for the confusion. Nevertheless we have now sent you the invoice to your e-mail address: ch… I hope the bill has reached you by now. It is a sad fact that your overall satisfaction has dropped because of the misunderstanding. I also followed up on your advice about the premium voucher. You were checked in by a new colleague of ours. I am sorry she missed that. We will be initiating additional training here to ensure that nothing like this ever happens again. Please accept my sincerest apologies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Nice hotel - some tiny improvements needed

Customer review rating 4.7/5

Thierry Business - 13/02/2020 Confirmed reviews ALL

Very nice hotel. Good location. Large and modern rooms. Good service (including at the bar, The Blend, where the staff is now more efficient). I am a regular guest at this hotel and would certainly recommend it. However, I was not lucky during my recent stay: problem with magnetic keys which did not work for several hours; disturbing noise in my room due to defective air conditioning on the roof. Fortunately, the staff was able to manage and solve both problems quite quickly. I am not fully satisfied with the spa: many guests do not respect the "free textile zone" (something usual in Germany), which may be embarrassing; some guests talk very loudly in the sauna, which should be a quiet area devoted to rest. I suggest to put more visible signs to remind guests of basic rules. Overall, this hotel is an excellent pick either for business or leisure trips. And generally a good value for money (this depending on periods of the year).

Dear Mr. V., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you as well for your note regarding our wellness area. Please be assured that we have forwarded your experience to our pool manager. We will check what we can do to make the stay at our pool more comfortable. Thank you for your tip! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Good stay

Customer review rating 4.7/5

Aimee Business - 13/02/2020 Confirmed reviews ALL

We had a good stay, but why did the bar close so early, when there were lots of corporate guests still trying to order?

Dear Mrs. S., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. At what time did the bar closed during your stay? This information would be amazing to know that we are able to figuered out what happened. Thank you for your invested time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Good Quality in Breakfast and the Room

Customer review rating 4.7/5

Kent L. Solo - 12/02/2020 Confirmed reviews ALL

The quality of the breakfast is better than i expected. and the room is quite good, spacious. will consider booking the same hotel if i visit Berlin again.

Dear Mr. L., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Excellent service

Customer review rating 4.7/5

George B. Business - 10/02/2020 Confirmed reviews ALL

Comfortable. Wonderful facilities Great breakfast.

Dear Mr. B., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Good location, but poor security

Customer review rating 4.7/5

Peter Business - 10/02/2020 Confirmed reviews ALL

Several colleagues had their suitcases checked while away from the room. Others had valuables stolen. Cleaning does not meet price of room. Bar services poor. Dining menu poor.

Dear Mr. W., Thank you for taking the time to tell us about your experience at the Pullman Berlin Schweizerhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please be assured that we have all the security measures that are required in a big city. Any incidents will always be reported directly to the police. We take all tips very seriously! What did not you like about our restaurant? Where do you see room for improvement? Your feedback is really important to us as it is a good way to improve our service and dinner menu and we can work on it. Thank you for your invested time. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Great service, facilities well maintained, high standards delivered for corporate guests

Customer review rating 4.7/5

Julia T. Business - 10/02/2020 Confirmed reviews ALL

Booking process was convenient, staff helpful and willing to go the extra mile. Rooms always comfortable, clean and well maintained. Location excellent. Breakfasts of good quality, bar area and staff always welcoming. Overall a pleasure to stay at the Pullman Berlin.

Dear Mrs. T., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Good location but quality seems to be declining

Customer review rating 4.7/5

Anonymous Business - 09/02/2020 Confirmed reviews ALL

I have been staying at the hotel for the past 3 years for fruit logisica. Location is great but this year I had issues in my room- the shower was clogged, the rail on the wall next to the hanger fell off and cleaning was not great. Of course, the entire experience changed with the theft incidents amongst my colleagues and then I was not feeling safe keeping things in my room.

Dear Mrs. L., Thank you for taking the time to tell us about your experience at the Pullman Berlin Schweizerhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Of course, I have already forwarded your comment regarding the defects in your room to our housekeeper. We will check things out and work on it. Thank you for letting me know! It's a pity you felt unsafe in our hotel. Please be assured that we have all the security measures that are required in a big city. Any incidents will always be reported directly to the police. We take all tips very seriously. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Consistently good

Customer review rating 4.7/5

Mike C. Business - 08/02/2020 Confirmed reviews ALL

3 night stay during Fruit Logistica.

Dear Mr. C., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

It’s gonna be Pullmann

Customer review rating 4.7/5

Tien T. Families - 01/02/2020 Confirmed reviews ALL

Professional, clean, a lot opportunity for business and privat, friendly etc Highest recommendation my side

Dear Mr. T., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Cool Hotel

Customer review rating 4.7/5

Máire R. Couples - 01/02/2020 Confirmed reviews ALL

I really liked the hotel. The room was great. Very comfortable bed. Some construction work on outside but that is to be expected from time to time in a fantastic city. I loved the spa. Very relaxing. Well located with two major stops ten minutes walk in either direction. The only negative point I have to say is that the staff was not impolite but unfriendly. It made us feel unwelcome and so although everything else in the hotel was excellent I would be slow to make a return trip.

Dear Mrs. R., Thank you for taking the time to tell us about your experience at the Pullman Berlin Schweizerhof. I am sorry that your experience regarding our staff did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am very sorry that you had to go through such a negative experience. Please rest assured that we definitely need to work on ourselves. Because such a service is not appreciated. In which departments did you notice this especially? We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Amazing 5 star stay

Customer review rating 4.7/5

Khalid H. Business - 28/01/2020 Confirmed reviews ALL

Anazing stay, front desk(tobias & reception trainee very professional ), bar( Rosa), housekeeping & breakfast ambassadors (Stephanie) very humble and helpful . Enjoyed the stay but unfortunately it was short stay but will be back again soon for longer stay.

Dear Mr. H., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Amazing staff, beautiful hotel

Customer review rating 4.7/5

Hannah Couples - 28/01/2020 Confirmed reviews ALL

The staff were incredibly helpful and went above and beyond to make our stay enjoyable. We had a great time and can not recommend this hotel enough.

Dear Mrs. M., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Top Notch Weekend at Pullman Schweizerhof Berlin

Customer review rating 4.7/5

Ari Couples - 27/01/2020 Confirmed reviews ALL

Very nice stay with sumptuous breakfast buffet and ultra comfortable bed. The hotel bar is lively and stylish but still holds a relaxed atmosphere, thanks to the friendly staff. The location is central but quiet.

Dear Mr. H., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our online guest questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. What a pity that you did not like our upgrade to our highest room category. We wanted to make you happy with it however we made a note in our system that we do not upgrade you in the nearest future again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely MICHAEL CZERNIK REGIONAL VICE PRESIDENT OPERATIONS PULLMAN & MGALLERY CENTRAL EUROPE GENERAL MANAGER PULLMAN BERLIN SCHWEIZERHOF PULLMAN BERLIN SCHWEIZERHOF BUDAPESTER STRASSE 25 10787 BERLIN - GERMANY T. +49 (0) 30… - F. +49 (0) 30… MI… PULLMANHOTELS.COM – ACCORHOTELS.COM

Nothing to fault, but nothing special

TripAdvisor rating 4.5/5

HM1982 Business - 25/01/2020 TripAdvisor review

A totally smooth stay at this property. It certainly felt more functional than form-ey which I’m sure the marketing gurus would describe as ‘clean, minimal’ but in reality is more ‘clinical and characterless’. Staff were very friendly and sorted out one small issue with the wc very promptly. A little pricey for what it was and annoyed that Accor did not honour my best-rate guarantee because I found a cheaper rate for the same hotel that included breakfast on top after I booked with Accor directly.

First of all thank you for your feedback. We are happy that you had a lovely time in Berlin. Could you show us the cheaper rate for the same hotel that included breakfast? I would be happy to look into it. My e-mail address is: h5347-gr@accor.com Looking forward to hearing from you. With kind regards, Nina K. - Guest Relations Manager
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