Customer review rating (ALL Rating) 4.6/5 3,179 reviews
Our 377 rooms and suites are as stylish as they are functional and have all of the modern amenities you would expect.
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Pullman Berlin Schweizerhof
Budapester Strasse 25
Telephone +49 30 26960
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Access: 100 m / 0.06 mi 2 min walk
Access: 1 km / 0.62 mi 15 min walk / 2 min drive
Access: 3.5 km / 2.17 mi 53 min walk / 7 min drive
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The restaurant BLEND berlin kitchen and bar draws inspiration from the city's ethnic mix, reflecting the spirit of Berlin as a melting pot: modern, urban, and with a creative twist.
Our guest reviews
100% genuine reviews from our guestsFind out more
TripAdvisor rating 1.0/5
john f TripAdvisor review
International hotel with no english speakers staff. Horrible customer service. Old rooms, no good maintenance. The bathroom needs an update. This hotel should have2 or 3 stars maximum no more. Never again here!
Dear Guest, Thank you for taking the time to share your review. We are sorry for any communication issues you had with our team members, and regret that you felt our service did not meet the standards expected of us. Our team is multilingual and we do try to ensure we have an English-speaking team member on duty, and we will not hesitate in reviewing that this person is on hand when required. We do carry out maintenance whenever necessary to keep our rooms up to date and in good condition, however, we have noted your comment and will be considering it. We hope we can welcome you back in the future. Kind regards, Hotel Pullman Berlin Schweizerhof
Terrible Customer Service.
TripAdvisor rating 2.0/5
Renukaa D TripAdvisor review
As someone who spends a lot of time traveling, I understand how hotels work. And when you book a Pullman/Accor hotels you expect a certain standard or at least a reasonable level of customer service. As much I loved the location and the hotel, it was disappointing how short circuited the (a few) staff when asked for assistance. I was charged an additional authorization amount the day I checked out and their answer to that was "we don't know the system does it". It was crazier that the staff were annoyed at me for asking for clarification on the subject. For those interested to know, there are a lot better hotels closer to the shopping area than this hotel that you can book into, unless you want to be profiled.
Dear Renukaad, Thank you for taking the time to share your feedback with us. We regret that you felt our team did not offer the level of service expected. Please know that we take your comments seriously and we will be to addressing your concerns with our team to ensure that we provide a high level of service to all our guests. We would like to clarify that the charge to your credit card was the actual debit charge, before a pre-authorization which the majority of hotels apply, this is a reserved amount to guarantee that guests have sufficient funds to cover any additional charges that may be incurred during their stay. This fee is returned on your departure but may take up to 10 days to show in your account, depending on your bank. We understand this could have been better explained at the time and will review our procedures with our team. We hope that we can welcome you back again. Best regards, Hotel Pullman Berlin Schweizerhof
Location is perfect
Customer review rating 3.5/5
Anonymous Business - Confirmed reviews ALL
Not clean enough. Eg, public carpets, curtains…
Sehr geehrter Herr X., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Pullman Berlin Schweizerhof. Ihre Hinweise bez. der Sauberkeit habe ich umgehend an unsere leitende Hausdame weitergegeben. Mit herzlichen Grüßen Nicole Pohlandt
Well located near DIN
Customer review rating 4.5/5
Anonymous Business - Confirmed reviews ALL
Dear Per Sigrud, We very much appreciate your comments regarding your stay at the Pullman Berlin Schweizerhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole
Customer review rating 5.0/5
Wendy M. Solo - Confirmed reviews ALL
Such wonderful value for money. Service was excellent - especially in the bar area and from Jeremy and Albert two of the porters.
Dear Wendy, We very much appreciate your comments regarding your stay at the Pullman Berlin Schweizerhof. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Jeremy and Albert. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price