Pullman Berlin Schweizerhof

Customer review rating (ALL Rating) 4.5/5 2,683 reviews

Best price
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Pullman Berlin Schweizerhof - Image 1
Pullman Berlin Schweizerhof - Image 2
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Budapester Strasse 25, 10787 BERLIN, Germany

Description

Hotel extras

  • Located at the Zoological Garden and only a few steps from Kurfürstendamm

  • Free WIFI throughout the hotel

  • 18 flexible conference rooms with daylight, some with terrace

  • Parking garage with direct hotel access

  • Fit&SPA-Lounge with pool

Our accommodation(s)

Hotel location

Pullman Berlin Schweizerhof

Budapester Strasse 25
10787 BERLIN
Germany

GPS:52.506158, 13.343712

Telephone
Fax +49 30 26961000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BLEND BERLIN KITCHEN AND BAR

The restaurant BLEND berlin kitchen and bar draws inspiration from the city's ethnic mix, reflecting the spirit of Berlin as a melting pot: modern, urban, and with a creative twist.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,683 reviews

TripAdvisor Rating  4.5/5  4,442 reviews

Certificate of excellence 2024

Charged Twice and stitt no refund

TripAdvisor rating 1.0/5

David B TripAdvisor review

My daughter in law booked and paid for 2 rooms but the hotel charged me for the 3 night stay again after our departure and even after I have mailed and sent them proof of the charge I have had no response from them and it has changed my whole memory of my visit

Dear Davidbd, Thank you for taking the time to share your feedback. We are deeply concerned to read about the issues with the billing for your stay. It is of utmost importance to us that billing is clear and accurate, and we apologize for any inconvenience caused. We understand that such situations can impact your overall memory of your visit, and for that, we are truly sorry. Your experience is not reflective of the high standards we set for ourselves at Pullman Berlin Schweizerhof. Rest assured, we are looking into the matter with the highest priority to ensure that the double charge is rectified and that you receive the necessary refund. We appreciate your patience and understanding as we work to resolve this. Should you wish to discuss this further or require any assistance, please do not hesitate to reach out directly to our front desk team at +49 30 26960 or via email at h5347@accor.com. We are committed to providing our guests with exceptional service, and we take feedback like yours seriously in our ongoing efforts to improve. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Hotel Pullman Berlin Schweizerhof

Very stressful experience

TripAdvisor rating 1.0/5

Chris B Families - TripAdvisor review

We visited at the beginning of December. Having paid upfront direct with the hotel on our departure they charged us for our stay again. Having challenged this we were ashore they had refunded this. Two of our party were not refunded and despite contacting the hotel have been ignored with no refund. A week later the others in our party have had more money taken off our card without permission or explanation. Again the hotel ignore all correspondence. We are currently going through our credit card company to hopefully reclaim our money. DO NOT TRUST THESE PEOPLE

Dear Chris, Thank you for taking the time to share your feedback. We are sorry to hear about the difficulties you faced during the payment process and the subsequent communication challenges. It is concerning to learn of the situation regarding the additional charges and lack of timely response. We understand how frustrating this must be for you and your party. We take such matters very seriously and are looking into the circumstances to prevent such an occurrence in the future. We apologize for any inconvenience and distress this has caused. Our guests' trust is paramount, and we are committed to resolving this matter to your satisfaction. We appreciate your patience as we work with your credit card company to rectify the issue. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Hotel Pullman Berlin Schweizerhof

Sleek design City hotel

TripAdvisor rating 5.0/5

WorldofDave2022 Couples - TripAdvisor review

I was delighted with be location of this hotel within walking distance of a lot of Berlin’s main attractions. It was Also quite easy to get to the hotel from Berlin Brandenburg airport. A direct train to the Zoologischer train station which was 5 mins away. Our main purpose of our visit to Berlin was to explore the Xmas markets and there was a lovely one just 5 mins away . The hotel itself is very modern with quite unusual design touches which make it really stand out from the others. They use Zoo/animal theme references through out given its proximity to the Berlin Zoo. Our Room was spacious with all modern conveniences including a fully stocked mini bar. We ate in the hotel restaurant on one of the nights and really enjoyed our meal there. The hotel also boasts a leisure center and swimming pool but unfortunately we didn’t have the time to use them on this occasion. Hopefully next time.

Dear Guest, Thank you for this great review. We're thrilled to hear that your stay with us was memorable. We are pleased that you appreciated our central location, which is indeed perfect for exploring the Christmas markets and other attractions in Berlin. Our unique design, inspired by the proximity to the Berlin Zoo, is something we take great pride in; it's wonderful to know that it contributed positively to your experience. Additionally, we're delighted that you found our rooms to be spacious and well-equipped for a comfortable stay. It's also great to hear that your dining experience at our BLEND berlin kitchen and bar was enjoyable. While you didn't have the opportunity to use our extensive leisure facilities, including Berlin's largest hotel pool, we hope you will on your next visit. We look forward to welcoming you back soon. Kind regards, Hotel Pullman Berlin Schweizerhof

Not a 5 star hotel

Customer review rating 3.0/5

Polina Solo - Confirmed reviews ALL

Queues at reception Pretty old tired furniture Horrible two thin blankets for one large bed, why not make one large blanket? I found out the spa was closed after I paid for my reservation The schedule says the restaurant is open, but it turns out they have a pause before dinner...and I was told to wait half an hour when I had time to do so Housekeeping needs to do a better job in the rooms and dry clean the carpeting...stains

Dear Polina, We would like to thank you for this review about your recent experience in our hotel. We understand that the time you spend waiting upon arrival is precious, and we regret that you experienced delays at our reception. We take note of your comments regarding the comfort of our bedding and the upkeep of our furniture, and we apologize if these did not meet your expectations. We are disheartened to hear that your encounter with our housekeeping services and the condition of the carpeting in your room was not up to the high standards we strive to maintain. We also regret to hear about the unexpected closure of our spa and the inconvenience you faced with the restaurant schedule. We hope you were able to appreciate our central location near the Zoological Garden and Kurfuerstendamm, which offers an ideal starting point for exploring Berlin. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Hotel Pullman Berlin Schweizerhof

An excellent hotel experience.

Customer review rating 5.0/5

John S. Couples - Confirmed reviews ALL

Every interaction with staff from check-in to check-out was first class. I very much appreciated the room upgrade, which was an excellent way to finish our Christmas market holiday in Germany. The hotel is in a great location conveniently close to public transport, shopping and tourist attractions. I will definitely stay there next time I visit Berlin.

Dear John, Thank you for taking the time to share your review. We are thrilled to hear that your stay with us was memorable. We are delighted that you enjoyed the attentive service from our team, your complimentary room upgrade, and the thoughtful amenities provided during your stay. The convenience of our central location, coupled with easy access to public transport, shopping, and tourist attractions, is something we are very proud of. However, we appreciate your suggestion regarding the cleanliness of our corridors. While we maintain rigorous cleaning protocols, we understand there is always room for improvement and will take your feedback into account. Finally, it is wonderful to know that our proximity to so many of Berlin's highlights contributed to your enjoyment, and we are excited to hear that you are considering Pullman Berlin Schweizerhof for your next visit. We hope we will have the opportunity to see you again in the future. Best regards, Hotel Pullman Berlin Schweizerhof

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Other web-users rate our hotel

  • 1,240 reviews 8.7/10 Location
  • 1,774 reviews 7.4/10 Room
  • 1,939 reviews 8/10 Service
  • 82 reviews 5/10 WiFi
  • 1,060 reviews 8.5/10 Breakfast
  • 815 reviews 7.5/10 Comfort
  • 719 reviews 6.3/10 Cleanliness
  • 614 reviews 7.6/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.