Don’t know where to start. The warm welcome, great pool and spa, the modern and clean room? For sure you should have breakfast, that offers everything you can think of.

Not very welcome reception stuff, even rode some times. First day 09.05.22 got the room with dearty shits, was replaced with no excuse(desk reception guy was too rude when we mantioned that case). The last day got any shower soap/shampoo and co , again no excuse. Is it so hard to say your gest we sorry? And the worth thing that we booked and payed a massage for morning our friend woke up early - to hear that reception did mistake while booking the massage so it will be canceled! Overall you overate yourself, never got so bad service in 5☆ hotel.

Friendly staff, comfortable rooms. Nice bar. Restaurant food a little disappointing.

Five star staff experience through out (door man, check in, meeting room, bar, check out).

Weeks before my stay I've sent a special request to the email stated on the hotel web-site, asking for an upgrade, an additional fee that I'd need to pay for the upgrade, for a a baby bed and for the company's address in my invoice. I followed up the next day to make sure that my requests we received. I was told yes, but for the written confirmation I'd need to wait for a day. 4 days later and 5 calls after I've finally received a confirmation in writing - be email. It's funny that a person at the front desk told me that if I need a written confirmation, I had to wait for the next day because he had many other things to do. I was about to reply - so do I, but still I've managed to put all my requests in writing :)) Finally, when we've arrived, there was no bed ready, no company's address in the invoice and he also failed to authorize my credit card saying that there were not enough funds. Minutes later I made a call to Amex, and they confirmed to me that there was no limit on the card at all - this is their policy, and the problem was on the side of the hotel. So we've spent approximately 20 min at the check-in with a crying baby in my hands - the situation I exactly wanted to avoid when I sent all my requests in writing in advance. It's odd indeed, given that my requests were not complicated at all - I'm sure the hotel deals with hundreds on them on a daily basis, but for some reason the staff was completely unprepared.

We loved our stay here. We were able to pay extra for an early check in and they had a very cute crib for our 6 montt old baby. The spa+area is excellent, the bed was SUPER comfortable, and the shower was also great. Would stay here again! The only downside is perhaps not having a tram station closer (though there is a bus!)

Front desk staff was friendly with quality service. The bar staff was friendly. The room was very clean and cozy. The room was equipped w/multiple plugs and converters/adapters. Loved it!

Of all good hotels in Berlin this is very well equipped. The staff is very attentive and helpful. There were at least five such experiences during my last stay performed by the front desk, breakfast area and by a housemaster as my car stopped.

I think the hotel is good, but regarding to cleaning I want say that I should be better. I have experienced that our trash were not taking out of our room and some of our towels were not be changed, which was a little bit annoying.

The room was ok. Only it was so incredible warm and the air was so dry in the room, we didn't sleep well. We opened the window, but that was only a little bit possible. There were no radiators in the room which could have been on and the airhandling was off, so we really wonder where that warmth is coming from. It was not pleasant. Breakfast was good. Staff at the reception was kind.

The hotel is located right next to the Berlin zoo, easy access to public transport, great shopping area. Just one thing I would like to mention and that is the temperature in the room, we found it very difficult to get to a lower temperature. that is the only thing.

Thanks again for this wonderful stay at Pullman All was perfect as always since 2008 : my "home" in Berlin Very central next to everything and on the same way so quiet! Morning run in the Tiergarten, a quick swim in the pool before the generous breakfast buffet : how can you start at day better? Dinner in the restaurant with inventive cooking makes also the perfect end of the day!

Perfect location, perfect staff, perfect cleanness,… Rooms quite big with a working desk, coffee and tea in the room. The price was very reasonable. Underground parking available. Nice bar. Giraffe in the reception :-) Will come back…

After those long months without much travel, I was so glad to be back in Berlin in my favorite hotel! So quite and yet so central : wonderful spa and swimming pool Excellent staff ready to help you any time. Many thanks

I waited for a room overlooking the Berlin Zoo - best decision! The view out to the Zoo is fantastic with Fall colors and in the mornings, I could hear the moneys or Apes talking to each other. So much fun. The location is central with buses, U-banh and train station around 10 mins' walk. Tiergarten is a 15 mins way away. Breakfast is sufficient and on the healthy side. Pool is huge (I used the gym only) but wish I have had brought my swimming suit as the pool looks nice. Environmentally friendly utilities. Great stay.