Pullman Berlin Schweizerhof Hotel

room was too close to the elevator.

The Hotel was very good , the only beef we had was that you couldn’t leave the window open to get air as the noise outside was constant and sleep was not forthcoming. So you close the windows then you wake up stuffy and not rested at all. The air con didn’t seem to do anything regarding air! The breakfast choice was excellent, especially the Bircher, you won’t starve here. We had dinner on one evening and the food and service was satisfactory. After being dropped off the Airport bus at the Railway Station,. If you don’t want to walk to the hotel, ( about 10/15 mins) you could always jump on the 300 bus which run every 6 minutes ish and virtually drop you off outside the hotel You don’t even have to buy a ticket, you can use your airport bus ticket. That’s one of the great things about Berlin public transport, you buy a standard ticket and you can travel for two hours on the bus, train, tram etc using the same ticket. Completely legal. Pity the hotel don’t tell you that! Isn’t that customer service? Will definitely visit Berlin again and would only stay at this hotel providing I could be given a room at the rear of the hotel, which I’m guessing would be quieter at night. I think the hotel management, should stay over in the rooms to get a feeling what the guests have to put up with, having booked for 6 nights I was glad to get home for a decent nights sleep. So on this trip we were disappointed with the room we were allocated.

Nice, clean comfortable rooms, Nice spa and pool, good breakfast and restaurant. good relation value for money

The Pullman is a beautiful hotel conveniently located near the Tiertegarten as well as the Zoo and other important landmarks in central Berlin. Nicely designed rooms, comfortable beds and pillows, spacious bathrooms, a GORGEOUS pool and spa facility - it's the perfect spot to retreat to after a wild night out in the city or a day of sight-seeing. I'm a runner and the printed maps to help navigate through the gardens and neighborhoods were very much appreciated and thoughtful. However, what makes this hotel stand out is their wonderful staff - particularly Ise, Alina, Tobias, and Lusine. They regularly went above and beyond every day to make sure we were comfortable and happy - and during a particularly hectic conference season! They really make the difference between a hotel and a home. Thank you!!!!

We came for 4 days with the kids to visit friends and family in Berlin. The hotel experience made our stay even more enjoyable. Quality room (the upgrade in suite was unexpected and really great!), very comfortable, nice spa and swimming pool. Great fitness studio. Enjoyable massages. The personnel was very helpful and friendly. Blend was a little bit too "weird" for the kids, but the standard meals did the trick! I am coming back a few times to Berlin this year, and I will definitely come back to the same hotel.

Very enjoyable stay. Great location. very good service and customer oriented.

The reception was not at all helpful and had an arrogant attitude

This hotel was undoubtedly one of the best we have ever stayed in. From the way we were welcomed at reception, through to the quality and specification of the room and its cleanliness, the gym and spa facilities which we used on both full days (well, the spa facilities at least...!), the quality and choice at breakfast, and the friendliness and helpfulness of every member of staff that we encountered during our stay, we do not think we can remember a better overall experience. The hotel is very well located for the Zoo (which we visited) but generally well connected by public transport. Although the weather wasn't good, I would expect the walk between the hotel and the Brandenburg gate / Reichstag through the Tiergarten to be very enjoyable. Maybe next time. But yes, we wouldn't hesitate to stay here again.

Great breakfast Good beds and pillows Location

had to move rooms twice, first room was not what we booked, 2nd room had a faulty temperature control so we couldn't get any heat. I had asked for a cake to be delivered to the room on my partners birthday while we were out. this was forgotten.

Nice location, center but very quite. We liked breakfast but not clear why fresh juices and sparkling wine are not accessible directly but only via waiter. Our room was in a good condition except shower hose - not enough length and broken. But overall experience is very good!

Due to the robbery I suffered, regretfully, it was very bad... security is not negotiable in hotels of such level, and most importantly, there was not a real feedback during the following days of having notified the robbery, and so far (17th of Feb2020)... there is not communication.

Another great vacation based at the Berlin Pullman Hotel.

We really enjoyed our recent stay. We thought the hotel was fabulous. We used the spa facilities, and thoroughly enjoyed relaxing after a day of sightseeing... The hotel is in great location close to public transport. The service was excellent and we would highly recommend, and would definitely stay again

HI, The actual stay in the hotel was great but I haven't received my invoice/receipt yet so can't claim back my expenses. I received this survey so phoned to chase the invoice but still haven't received it. So will need to phone again if I still haven't received it in the next week.