Pullman Berlin Schweizerhof

Customer review rating (ALL Rating) 4.6/5 3,179 reviews

Budapester Strasse 25, 10787 BERLIN, Germany

Hotel extras

  • An ALLSAFE certified hotel

  • Free WiFi throughout the hotel

  • 18 flexible conference rooms with daylight, some with terrace

  • Parking garage with direct hotel access

  • Fit&Spa Lounge with pool open from 6:30 AM - 9 PM, sauna from 12 PM - 9 PM

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Our 377 rooms and suites are as stylish as they are functional and have all of the modern amenities you would expect.

Hotel location

Pullman Berlin Schweizerhof

Budapester Strasse 25
10787 BERLIN
Germany

GPS:52.506158, 13.343712

Telephone +49 30 26960

Fax +49 30 26961000

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

BLEND BERLIN KITCHEN AND BAR

The restaurant BLEND berlin kitchen and bar draws inspiration from the city's ethnic mix, reflecting the spirit of Berlin as a melting pot: modern, urban, and with a creative twist.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,179 reviews

TripAdvisor Rating  4.5/5  4,360 reviews

Certificate of excellence 2022

Never again

TripAdvisor rating 1.0/5

john f TripAdvisor review

International hotel with no english speakers staff. Horrible customer service. Old rooms, no good maintenance. The bathroom needs an update. This hotel should have2 or 3 stars maximum no more. Never again here!

Dear Guest, Thank you for taking the time to share your review. We are sorry for any communication issues you had with our team members, and regret that you felt our service did not meet the standards expected of us. Our team is multilingual and we do try to ensure we have an English-speaking team member on duty, and we will not hesitate in reviewing that this person is on hand when required. We do carry out maintenance whenever necessary to keep our rooms up to date and in good condition, however, we have noted your comment and will be considering it. We hope we can welcome you back in the future. Kind regards, Hotel Pullman Berlin Schweizerhof

Terrible Customer Service.

TripAdvisor rating 2.0/5

Renukaa D TripAdvisor review

As someone who spends a lot of time traveling, I understand how hotels work. And when you book a Pullman/Accor hotels you expect a certain standard or at least a reasonable level of customer service. As much I loved the location and the hotel, it was disappointing how short circuited the (a few) staff when asked for assistance. I was charged an additional authorization amount the day I checked out and their answer to that was "we don't know the system does it". It was crazier that the staff were annoyed at me for asking for clarification on the subject. For those interested to know, there are a lot better hotels closer to the shopping area than this hotel that you can book into, unless you want to be profiled.

Dear Renukaad, Thank you for taking the time to share your feedback with us. We regret that you felt our team did not offer the level of service expected. Please know that we take your comments seriously and we will be to addressing your concerns with our team to ensure that we provide a high level of service to all our guests. We would like to clarify that the charge to your credit card was the actual debit charge, before a pre-authorization which the majority of hotels apply, this is a reserved amount to guarantee that guests have sufficient funds to cover any additional charges that may be incurred during their stay. This fee is returned on your departure but may take up to 10 days to show in your account, depending on your bank. We understand this could have been better explained at the time and will review our procedures with our team. We hope that we can welcome you back again. Best regards, Hotel Pullman Berlin Schweizerhof

Location is perfect

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Not clean enough. Eg, public carpets, curtains…

Sehr geehrter Herr X., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Pullman Berlin Schweizerhof. Ihre Hinweise bez. der Sauberkeit habe ich umgehend an unsere leitende Hausdame weitergegeben. Mit herzlichen Grüßen Nicole Pohlandt

Well located near DIN

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Sehr gut

Dear Per Sigrud, We very much appreciate your comments regarding your stay at the Pullman Berlin Schweizerhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole

Excellent stay!

Customer review rating 5.0/5

Wendy M. Solo - Confirmed reviews ALL

Such wonderful value for money. Service was excellent - especially in the bar area and from Jeremy and Albert two of the porters.

Dear Wendy, We very much appreciate your comments regarding your stay at the Pullman Berlin Schweizerhof. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Jeremy and Albert. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole

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Other web-users rate our hotel

  • 1,103 reviews 8.8/10 Location
  • 1,650 reviews 8.1/10 Room
  • 1,798 reviews 8.2/10 Service
  • 53 reviews 6.2/10 WiFi
  • 1,031 reviews 8.5/10 Breakfast
  • 767 reviews 7.6/10 Comfort
  • 613 reviews 7.7/10 Cleanliness
  • 530 reviews 9.1/10 Vibe

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