Aparthotel Adagio Berlin Kurfürstendamm

I wouldn’t exactly describe my experience with Adagio neither bad or good. I had some issues that were not resolved. AC was working not all the time. Cooker hood stopped working along with electrical sockets on the kitchen wall but personnel was not excited to solve my problem which only required turning on the automate. Light on the kitchen never worked etc.

Great customer service with individual standouts. The gentleman who at least tried to fix our faulty A/C; the Genovese guy who bothered to make me coffee at 4AM for my USA based Zoom meeting; generally friendly staff. Studio apartment concept very positive. Money would have been over-priced, however, if not for my having paid with some rewards points. Priced way too high otherwise for the decor and general condition of the place. It isn't the Ritz Carlton, or even Marriott, the latter of which was actually cheaper. Most egregiously: The A/C's did not function properly, and sometimes didnt function AT ALL. And it was 30 degrees out, for the two days we were there. Murderously hot in the rooms we rented, with no let up. This is tell-tale sign of hotels owned by indifferent and complacent organizations that think people shouldnt or won't complain about bad A/C's, and thus will never have the integrity or professionalism to repair or replace same. It is a cheap BS attitude, and, at least in our case, has eliminated the possibility of appx 35 people in our sphere ever going to this place again, great customer service notwithstanding. I received a response apologizing for this, and committing to "share the criticism", whatever that meant. To be clear: That does absolutely NOTHING for me, and doesn't answer the fundamental question: when are these A/C's being replaced? The answer to that question dictates when, if ever, this hotel will ever get the many thousands of euros I, and my family and friends, would otherwise be spending there.

The workers were great with us, from the gentlemen downstairs organizing attempts to give us technical help with the A/C, to the Genovese gentleman who bothered to turn on the coffee for me at 4AM for a meeting I had online in the States at that time. Location is great. The A/C is in real trouble, even by European standards. I make the distinction between customer service, and the hotel's condition, because the workers didn't create the problem with the air conditioning; but the problem is severe during hot days. Our A/C barely worked, and my wife's parents' A/C didn't work at all; and it was brutally hot during the day. Their A/C blew only heat (and it was 30 degrees outside). This is the 21st century, this needs to be addressed and the owners of this property need to stop being cheap do-nothings, and make the place comfortable. But again, the workers were great with us.

It was our second time with Adagio Apart Hotel in Berlin and we love the area and proximity of all the shops, cafes and bus/underground connections. The last visit we had been the room was extremely clean and sanitized. This time I have to sadly say it wasn’t so good. Otherwise our stay was very pleasant and we probably will be back. Merci

Overall good stay, but cleaning service not sufficient. Do not need daily, 2x a week enough, at least basic floor cleaning etc. 1x week not sufficient even more as this was not flexible appointable. Not sufficient reward of longer stays compared to few nights only, i.e. no loyalty to longer term customers.

We had a great stay at the Adagio Aparthotel in Berlin. The Hotel is very central in the city, just a couple of minutes walk from the Kurfürstendamm and about a 10 minutes walk away from different S-Bahn and U-Bahn stations. The small kitchen in the room was perfect to make breakfast in and cook small meals, but I’d suggest packing a few extra dish towels yourself as the one we had was not replaced during our week long stay. Very convenient location for food shopping, too, with three major stores just 2 minutes away. The room and bathroom were very clean, bed comfortable and WiFi reliable, with the option to pay little money for the better WiFi connection, which is recommended when you work in the hotel. The desks were useful, but the room could do with a second chair. The staff were friendly and helpful. Would definitely stay here again!

Lovely apartment, nice and bright with good windows to open for fresh air. Disappointed that the photos showed a nespresso pod machine in the kitchen but there wasn’t one when we arrived with our pods. Would choose to stay here again

My family and I really enjoyed our stay. Our interactions with Mr. Florian Behling stood out because of his knowledge and welcoming personality. The staff was exceptional in helping us get settled and making sure we were acclimated to the benefits of the hotel. The recreation area was a plus even with the restrictions. It was nice for us to take a moment to get a family fun game of foosball and table tennis. Get location...close to transportation, grocery stores and of course get shopping. Definitely a great experience and I will choosing Accor properties while in Europe for business.

The Hotel is vert nice, clean, the staff top level so amazing.....

Best place to stay in Berlin for business.

We felt home instantly. The rooms are very well designed. The stuff was very friendly and helpful. Brilliant stay. Thank you

Good location, modern design, friendly staff, reasonable price.

Very well located, comfortable, excellent service, the staff is very gentle. The studios are very well equipped. Luminous rooms. Very quiet. The internet connection could be better. It is instable. I will recommend this apart hotel

I had tow rooms. My daughter’s report: On Thursday, December 12, I agreed with the reception staff that on December 13 I can postpone the check-out time and stay in the room until 13:00. December 13, at 10:40 I was brushing my teeth. There was a knock at the door. I couldn't answer. Then the man in the hallway just put his key and opened the door. As soon as I heard the lock click, I stepped out and closed the door as it was opening. The time between asking the question and deciding to open the door was minimal. Please note that this was before the normal check-out time, and not in those extra two hours, although this is not an excuse for the situation as a whole. I packed up and went to the reception to find out why this whole situation happened. The receptionist was as incompetent as possible. He did not react to my story and never even apologized. I can't remember his name, unfortunately. Then I went back to the room and found that the key was no longer working. I had to go back to the same employee for a new key because I still needed time to pack. Later, when I gave the room cards to other employees, it turned out that the morning receptionist did not make any notes about the whole situation. I think this is just the height of incompetence and the height of disrespect for regular priority customers!” The situation repeated with me next morning! And nobody told us sorry. There are a lot of problem: with garbage (garbage camera is always close), with dirty pan, with the stuff. Ivdid not recieve my welcome drink ( I have silver level in AccorsHotels).

We appreciated the extra room and the convenience of the nicely equipped kitchen of our studio. Staff here were great and the price offered excellent value. We enjoyed our stay and highly recommend this property.