Aparthotel Adagio Berlin Kurfürstendamm

Customer review rating (ALL Rating) 4.5/5 842 reviews

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Lietzenburger Strasse 89 A, 10719 BERLIN, Germany

Description

Hotel extras

  • Close to the Kurfürstendamm

  • Fitness room and business corner

  • Public parking garage

  • Reception desk open round the clock

  • Planet 21 Silver

Our accommodation(s)

Studio

Studio for 2 people

  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: Courtyard View or Garden View
  • Accessible room
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Hotel location

Aparthotel Adagio Berlin Kurfürstendamm

Lietzenburger Strasse 89 A
10719 BERLIN
Germany

GPS:52.499813, 13.321487

Telephone
Fax +49 30 818258499

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Fitness center
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property

2 breakfasts

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  842 reviews

Customer review rating 1.5/5

Khaled A. Families - Confirmed reviews ALL

Disappointing Stay for an Accor Loyalty Member – Poor Service, No A/C & Hazardous for Toddlers ​As a loyal member of the Accor Group, I frequently choose Accor properties because I expect a reliable standard of hospitality and comfort. Unfortunately, our recent stay at the Adagio Berlin Kurfürstendamm from May 25th to May 29th was incredibly frustrating and fell far short of what a loyal guest should experience. Traveling as a family with a young baby, the lack of basic amenities, proper climate control, and severe safety hazards made our stay highly uncomfortable and stressful. ​1. The Biggest Issue: Broken Air Conditioning ​The climate control in our room was a complete failure. The apartment was uncomfortably hot, which is especially dangerous and exhausting when traveling with an infant. When we raised this issue with the front desk, we were told the staff was "working on a fix." It was never resolved during our 4-day stay. Instead of a proper fix or room change, we were simply handed a basic ventilator (fan), which did little to cool down a sealed room. ​2. NOT Family-Friendly: Major Safety Hazards for Toddlers ​The hotel explicitly markets itself as a family-friendly property, but the room design tells a completely different story. Nearly all the furniture—including the chairs, the dining table, and the bed frame—is made from metal profiles with sharp, exposed corners. This created an incredibly hazardous environment for a crawling toddler. Instead of relaxing, we spent our entire vacation constantly on edge, trying to block off sharp metal edges to prevent our baby from getting seriously hurt. ​3. Excessive "Nickel-and-Diming" and Rationed Consumables ​While I understand that aparthotels operate differently than traditional hotels, the extreme restrictions on basic daily necessities felt incredibly cheap for an Accor property: ​Severe Shortage of Daily Essentials: The quantities of basic toiletries provided were laughably small. We were left with barely enough shampoo, hand wash soap, and dishwashing kitchen soap for a 4-day stay. ​The Coffee Ration: We were provided with exactly four espresso capsules upon arrival. For the remaining days, we were told we had to purchase any additional capsules separately. ​Housekeeping and Towel Restrictions: No apartment cleaning service is provided unless you stay for longer than a week (otherwise you must pay extra). If you need additional towels, tissues, or toilet paper to replace the tiny amounts provided, you have to physically go down to the reception desk to ask for them. Even then, some items are strictly limited in quantity, while others come with an extra price tag. Accor needs to seriously review this property's "family" claims and standard of service. Loyalty should mean better care, but here it felt entirely unappreciated. I will absolutely avoid Adagio properties in the future.

Dear Khaled A., Thank you for sharing your feedback regarding your recent stay at Adagio Berlin Kurfürstendamm. I sincerely apologize for the discomfort and inconvenience you experienced during your time with us. It is disheartening to learn that the climate control issues in your apartment impacted your stay, especially with a young infant. I appreciate your comments regarding the air conditioning, as we strive to maintain a comfortable environment for all our guests. I also acknowledge your concerns about the safety of the room design and the inadequacy of our amenities. We aim to provide a family-friendly atmosphere, and it is concerning to hear that we fell short in this aspect. Regarding the provision of basic toiletries and consumables, I understand that our policies may not have met your expectations. While we do have set guidelines for these services, your feedback is invaluable and will be reviewed as we continually seek to improve our offerings. Thank you once again for your insights, and I hope you will reconsider your choice of accommodations in the future. Mit freundlichen Grüßen / Best regards Robert Reuter General Manager Adagio Berlin Kurfürstendamm

Customer review rating 5.0/5

Oliver R. Couples - Confirmed reviews ALL

Tolles Team!

Sehr geehrter Herr R., Vielen Dank für Ihr positives Feedback. Es freut uns sehr, dass Sie mit unserem Team zufrieden waren. Ihr Lob spornt uns an, weiterhin exzellenten Service zu bieten. Mit freundlichen Grüßen / Best regards Robert Reuter General Manager Adagio Berlin Kurfürstendamm

Customer review rating 5.0/5

Jillian M. Couples - Confirmed reviews ALL

Loved that we could safely store our luggage prior to check in, that there was a selection of additional appliances we could take to our room - in our case a toaster - and were always friendly people at the desk to help with questions. It was also appreciated that we had the choice of twin or double bed

Dear Jillian m., Thank you for your kind feedback regarding your recent stay at our hotel. We are pleased to hear that you found our location convenient and enjoyed the comfort of your accommodations. It is gratifying to know that our staff's helpfulness and the availability of additional appliances contributed to your positive experience. We also appreciate your acknowledgment of our flexible bedding options. Your comments will inspire our team to continue delivering excellent service. Mit freundlichen Grüßen / Best regards Robert Reuter General Manager Adagio Berlin Kurfürstendamm

Customer review rating 4.5/5

Mary C. Couples - Confirmed reviews ALL

Very good, pleasant room and good facilities

Dear Mary C., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found your room pleasant and appreciated our facilities. Mit freundlichen Grüßen / Best regards Robert Reuter General Manager Adagio Berlin Kurfürstendamm

Customer review rating 4.0/5

Michael R. Couples - Confirmed reviews ALL

The vast majority of hotels I stay at, like you, also have a login function for guest Wi‑Fi. However, this is the first time I have had to go through the exact same check-in process as with you – and even several times a day. It is irritating, simply because you have left the premises or turned off your device. When others are able to ensure that you remain logged in for the duration of your stay and only log out upon departure, you should be able to do the same.

Dear Michael R., Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are pleased to hear that you found our location to your satisfaction. We appreciate your comments regarding the Wi-Fi login process. Our system is designed for security and to manage guest access effectively. While we understand that this may differ from other establishments, we continually seek ways to enhance the guest experience and value your input on this matter. Thank you once again for your review, and we hope to welcome you back in the future. Mit freundlichen Grüßen / Best regards Robert Reuter General Manager Adagio Berlin Kurfürstendamm

Other web-users rate our hotel

  • 734 reviews 9.5/10 Location
  • 950 reviews 7.5/10 Room
  • 610 reviews 8.6/10 Service
  • 31 reviews 7.4/10 WiFi
  • 330 reviews 6/10 Cleanliness
  • 167 reviews 6.4/10 Breakfast
  • 152 reviews 8.4/10 Amenities
  • 140 reviews 8.5/10 Vibe

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