ibis budget Frankfurt City Ost 2 stars

Customer review rating (ALL Rating) 4.3/5 502 reviews

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Description

Hotel extras

  • Our hotel has been awarded the "Green Key" sustainability seal.

  • Ideal connection to U6 line Ostbahnhof & tram 11 Ostbahnhof/Honsellstraße

  • Public parking garage under hotel with discount for hotel guests

  • Our breakfast will give you fuel for the day! Fancy some scrambled eggs?

  • 24-hour mini market with beverages and snacks

Our accommodation(s)

Hotel location

ibis budget Frankfurt City Ost

Hanauer Landstrasse 118, Entry: Weisbachstraße 9
60314 FRANKFURT AM MAIN
Germany

GPS:50.111251, 8.71007

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  502 reviews

Customer review rating 4.5/5

Nanthavan C. Families - Confirmed reviews ALL

Warm welcome

Dear Nanthavan, Thank you for taking the time to share your positive experience with us at ibis budget Frankfurt City Ost. We are thrilled to hear that you received a warm welcome during your stay, as we strive to ensure that every guest feels valued and comfortable. Your feedback motivates our team to continue providing exceptional service. Kind regards,, Catherine Sebai - General Manager

Customer review rating 0.5/5

Charlie D. Friends - Confirmed reviews ALL

Room was smaller than pictures Toilet was smelly and grim Blinds were broken and fell on us No control over other guests causing noise and disruption Checked out after 3 hours instead of 2 days

Dear Charlie, thank you again for sharing your feedback. We very much regret the experience you had during your stay and sincerely apologize for both the room condition and the impression you received from our team. We have since been in direct contact and discussed the details of your stay personally. Please be assured that your feedback has been taken very seriously and has been addressed internally with the team. Once again, we truly apologize for the inconvenience caused and hope we may have the opportunity to welcome you again in the future under better circumstances. Kind regards, Catherine Sebai - General Manager

Customer review rating 2.0/5

Khalil F. Families - Confirmed reviews ALL

The room was not clean a lot of hair everywhere Ac not working There’s nothing such shower things or mouth wash Not steamer or hairdryer

Dear Guest, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your stay did not meet your expectations, particularly regarding the cleanliness of the room and the comfort of the air conditioning. Please allow me to kindly mention that our team is always available at the reception throughout your stay, and we would have been more than happy to assist you immediately with any concerns, such as room cleanliness or equipment issues. Regarding the air conditioning, please note that it is centrally regulated and operates effectively when the outside temperature reaches a certain level. As an ibis budget hotel, we provide shower gel in all rooms. Additional items such as a hairdryer or iron can be borrowed free of charge at the reception. Kind regards, Catherine Sebai - General Manager

Customer review rating 3.5/5

Cheung F. L. Solo - Confirmed reviews ALL

12/5 night male duty officer have room to improve his attitude

Dear Cheung F. L., Thank you for sharing your feedback regarding your recent stay. I appreciate your comments about our staff, and I will certainly take note of your observations regarding the attitude of the male duty officer. We strive to provide excellent service, and your input is invaluable in helping us improve our guests' experiences. Sincerely, Catherine Sebai - General Manager

Customer review rating 1.0/5

Fiona B. Families - Confirmed reviews ALL

In the middle of the night, a stranger walked in our room (as well as in an other room further down the hall). He was completely drunk and inoffensive but when discussing this with the staff in the morning the only answer I got was you must not have closed your door properly. I can assure I closed it properly (It is one of my habits in hotels) and the same with the man in the room across to whom I spoke the same night.

Dear Fiona, Thank you for taking the time to share your detailed feedback with us. We fully understand that the incident you experienced during the night (the person who entered the room was another hotel guest who was heavily intoxicated and had mistakenly been trying to find his own room) had a significant impact on your overall satisfaction, and we sincerely regret the discomfort and concern this situation caused. We conducted a careful technical review of the door locking system. The lock reading indicated that the 2 doors involved were not fully closed at the time of the incident. Under normal circumstances, it is not technically possible for a guest to open a room door from the outside without a valid key card when the door is completely closed and locked. We understand that this explanation does not take away from how unsettling the experience must have felt. We are also sorry if the initial communication at the front desk did not sufficiently reflect our understanding of your concern. Please be assured that guest safety is a top priority for us, and we take incidents of this nature very seriously. At the same time, we would also like to thank you for positively rating the other aspects of our hotel, which we truly appreciate. We do hope to have the opportunity to welcome you again and provide a stay that fully meets your expectations. Kind regards, Catherine Sebai - General Manager

Other web-users rate our hotel

  • 741 reviews 9.1/10 Location
  • 982 reviews 5.7/10 Room
  • 686 reviews 8.6/10 Service
  • 22 reviews 8.8/10 WiFi
  • 561 reviews 4.2/10 Comfort
  • 458 reviews 8/10 Cleanliness
  • 438 reviews 8.5/10 Breakfast

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