ibis budget Frankfurt City Ost 2 stars

Customer review rating (ALL Rating) 4.3/5 502 reviews

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Description

Hotel extras

  • Our hotel has been awarded the "Green Key" sustainability seal.

  • Ideal connection to U6 line Ostbahnhof & tram 11 Ostbahnhof/Honsellstraße

  • Public parking garage under hotel with discount for hotel guests

  • Our breakfast will give you fuel for the day! Fancy some scrambled eggs?

  • 24-hour mini market with beverages and snacks

Our accommodation(s)

Hotel location

ibis budget Frankfurt City Ost

Hanauer Landstrasse 118, Entry: Weisbachstraße 9
60314 FRANKFURT AM MAIN
Germany

GPS:50.111251, 8.71007

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  502 reviews

Customer review rating 1.0/5

Fiona B. Families - Confirmed reviews ALL

In the middle of the night, a stranger walked in our room (as well as in an other room further down the hall). He was completely drunk and inoffensive but when discussing this with the staff in the morning the only answer I got was you must not have closed your door properly. I can assure I closed it properly (It is one of my habits in hotels) and the same with the man in the room across to whom I spoke the same night.

Dear Fiona, Thank you for taking the time to share your detailed feedback with us. We fully understand that the incident you experienced during the night (the person who entered the room was another hotel guest who was heavily intoxicated and had mistakenly been trying to find his own room) had a significant impact on your overall satisfaction, and we sincerely regret the discomfort and concern this situation caused. We conducted a careful technical review of the door locking system. The lock reading indicated that the 2 doors involved were not fully closed at the time of the incident. Under normal circumstances, it is not technically possible for a guest to open a room door from the outside without a valid key card when the door is completely closed and locked. We understand that this explanation does not take away from how unsettling the experience must have felt. We are also sorry if the initial communication at the front desk did not sufficiently reflect our understanding of your concern. Please be assured that guest safety is a top priority for us, and we take incidents of this nature very seriously. At the same time, we would also like to thank you for positively rating the other aspects of our hotel, which we truly appreciate. We do hope to have the opportunity to welcome you again and provide a stay that fully meets your expectations. Kind regards, Catherine Sebai - General Manager

Customer review rating 5.0/5

Momed S. Families - Confirmed reviews ALL

Amazing and wonderful place to stay

Dear Momed, Thank you for your kind words regarding your recent stay at ibis budget Frankfurt City Ost. We are delighted to hear that you felt warmly welcomed and enjoyed our breakfast offerings. It is always gratifying to know that our guests appreciate the amenities we provide. We look forward to welcoming you back for another wonderful experience. Kind regards, Catherine Sebai - General Manager

Customer review rating 3.5/5

Hawring S. Solo - Confirmed reviews ALL

I enjoyed my stay at Ibis Frankfurt Ost. The location is great with many restaurants and access to transit. I got the breakfast one day and it was very good. My only complaint is that my room was right above the front desk, and the night desk worker was outside smoking and screaming on his phone which made it impossible for me to sleep the second night. I had to go down there and tell him to stop, which he did. Other than that I had a positive experience.

Dear S., Thank you for taking the time to share your feedback regarding your recent stay at ibis budget Frankfurt City Ost. We are pleased to hear that you enjoyed our convenient location and found our breakfast to your satisfaction. It is always gratifying to know that our guests appreciate the amenities we provide. However, I truly regret to learn about the disturbance you experienced during your second night. The comfort and well-being of our guests are of utmost importance to us, and I understand how disruptive noise can be to your rest. We have policies in place to ensure that all staff members conduct themselves professionally and respectfully, particularly during the night when our guests are seeking a peaceful environment. You can rest assured that your comments will be taken into consideration for further training and awareness among our team. We appreciate your understanding in bringing this matter to our attention, and we are glad that it did not overshadow your overall positive experience. Should you choose to stay with us again, we hope to provide you with a more restful experience. Kind regards, Catherine Sebai - General Manager

Customer review rating 4.5/5

Philip L. Solo - Confirmed reviews ALL

Close to public transit. Friendly, helpful staff. Fairly quiet rooms, no noise from outside or inside the hotel

Dear Philip, Thank you for your kind feedback regarding your recent stay with us at ibis budget Frankfurt City Ost. We are pleased to hear that you found our staff to be friendly and helpful and that our convenient location, close to public transit, met your needs. It is also gratifying to know that you enjoyed a peaceful environment during your visit. Our pillows will all have been replaced in the next weeks. We hope to welcome you back soon. Warm regards, Catherine Sebai - General Manager

Customer review rating 4.5/5

Jung C. L. Solo - Confirmed reviews ALL

The front trance door is REALLY hard to find. Need improving.

Other web-users rate our hotel

  • 743 reviews 9.1/10 Location
  • 998 reviews 5.8/10 Room
  • 692 reviews 8.8/10 Service
  • 24 reviews 8.8/10 WiFi
  • 570 reviews 4.2/10 Comfort
  • 465 reviews 8.2/10 Cleanliness
  • 438 reviews 8.4/10 Breakfast
  • 5 reviews 8.8/10 Wellness Area

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