Novotel London Canary Wharf 4 stars

Customer review rating (ALL Rating) 4.5/5 4,104 reviews

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Novotel London Canary Wharf - Image 1
Novotel London Canary Wharf - Image 2
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Novotel London Canary Wharf - Image 4
40 Marsh Wall, E14 9TP LONDON, United Kingdom

Description

Hotel extras

  • 7 min walk to Canary Wharf underground with easy access to the City, O2 Arena and Greenwich

  • 313 contemporary guest rooms including 26 designer style Suites with panoramic London views

  • 9 design inspired meeting rooms including E-board technology

  • BOKAN - Three breath taking options for food and drink located on the hotel's top floors

Our accommodation(s)

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Hotel location

Novotel London Canary Wharf

40 Marsh Wall
E14 9TP LONDON
United Kingdom

GPS:51.501331, -0.023293

Telephone
Fax +44 20 7987 1040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,104 reviews

TripAdvisor Rating  4.5/5  2,032 reviews

Certificate of excellence 2024

Great hotel. Very helpful staff

TripAdvisor rating 5.0/5

Maire L TripAdvisor review

Very conveniently located in Canary Wharf. Stayed for a business trip. The Novotel was at its usual high standards. Room very comfortable. Breakfast excellent. Staff very friendly. Thank you francesca for being so welcoming and helpful.

Customer review rating 5.0/5

Safiyo Couples - Confirmed reviews ALL

I had good time, the staff was really nice and everything was as i expected. It was amazing the hot the breakfast,

Dear Safiyo, Thank you for your positive feedback! We're thrilled to hear that you had a good time and found our staff nice and everything as you expected. It's great to know you enjoyed the breakfast as well. We look forward to welcoming you back for another pleasant stay. Sincerely, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Hotel Operations Manager

Dissatisfied

Customer review rating 3.5/5

Sonia R. Couples - Confirmed reviews ALL

We stayed two nights, however our room was not cleaned or bedding when we returned to or room it was past 4 pm in the afternoon !!!! Very poor and disappointing! We had to complain to the receptionist and manager, they apologised but we feel this is not good enough. We couldn’t use our room for another hour or so before we cold change our clothes, shower and leave on time to leave for our trip to a show we booked in the West End, London! So disappointed!

Dear Sonia, Thank you for your feedback, and we’re sorry to hear about your disappointing experience. We understand how important it is for your room to be cleaned and ready in a timely manner, and we sincerely apologize for the inconvenience you faced. As we are a very large and busy hotel, we clean rooms throughout the day until 5:30 pm, unless a specific time is requested by the guest. We always aim to accommodate our guests’ needs, and we regret that this wasn’t managed to your satisfaction during your stay. We truly value your feedback and we hope you'll consider staying with us again in the future, and we’ll make sure to do everything we can to enhance your experience. Warmest regards, Hristina and The Novotel London Canary Wharf Family

Amazing

Customer review rating 5.0/5

Lisann G. Families - Confirmed reviews ALL

Amazing staff and hotel. Had a great 30th Birthday here!!!

Dear Lisann, Thank you so much for your review and for rating us 100/100! It was our great pleasure to welcome you and we're glad to hear you had a great time with us. We hope to see you again very soon. Take care, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Hotel Operations Manager

great place to say

Customer review rating 3.5/5

Andy L. Couples - Confirmed reviews ALL

Great staff, efficient and friendly. Room was modern and well quipped. Pool and shower areas were small but clean. The issue we had was the noise in the bedroom whilst trying to sleep, this i assume was due to the windy weather - but there was a lost of building movement noise (sounded like plastic on plastic) but was loud. Our room was on floor 16 of 38 so would not have expected such effect from the wind.

Dear Andy, Thank you for your feedback! We're so glad to hear that you enjoyed the service from our team, the modern amenities in your room, and the cleanliness of the pool and shower areas. Regarding the noise you experienced, we understand how it can be disruptive. The sound you heard is actually due to a safety feature common in tall buildings. The building is designed to allow some movement to ensure flexibility during natural events like strong winds or earthquakes, which helps maintain structural integrity. This movement can sometimes cause the noise you mentioned. We apologize for the disturbance and appreciate your understanding. We hope to welcome you back soon for another great stay! Warmest regards, Hristina and The Novotel London Canary Wharf Family

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Other web-users rate our hotel

  • 1,413 reviews 9.3/10 Location
  • 3,150 reviews 8.1/10 Room
  • 2,507 reviews 8.4/10 Service
  • 36 reviews 5.9/10 WiFi
  • 1,130 reviews 6.2/10 Cleanliness
  • 1,070 reviews 7.3/10 Breakfast
  • 906 reviews 7.3/10 Comfort
  • 555 reviews 9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.