Novotel London Canary Wharf 4 stars

Customer review rating (ALL Rating) 4.4/5 3,702 reviews

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Novotel London Canary Wharf - Image 1
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40 Marsh Wall, E14 9TP LONDON, United Kingdom

Description

Hotel extras

  • 7 min walk to Canary Wharf underground with easy access to the City, O2 Arena and Greenwich

  • Green Key Certified - We 100% commit to sustainable business practices

  • 313 contemporary guest rooms including 26 designer style Suites with panoramic London views

  • 9 design inspired meeting rooms including E-board technology

  • BOKAN - Three breath taking options for food and drink located on the hotel's top floors

Our accommodation(s)

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Hotel location

Novotel London Canary Wharf

40 Marsh Wall
E14 9TP LONDON
United Kingdom

GPS:51.501331, -0.023293

Telephone
Fax +44 20 7987 1040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BOKAN 37

BOKAN Restaurant, Bar & Roof terrace - Due to high demand, we highly recommend to make a reservation on weekends and special dates of the year to guarantee a spot in our popular venue. Book your table now on www.bokanlondon.co.uk.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  3,702 reviews

TripAdvisor Rating  4.4/5  2,375 reviews

Certificate of excellence 2025

Disappointing

TripAdvisor rating 2.0/5

brendahY1922KD TripAdvisor review

Disappointed. Although the room looked nice, as soon as I opened the door there was a very strong smell of drains from bathroom. The t.v. did not work. Also, the main attraction of the hotel was the rooftop bar Bokun 37 but sadly it was closed due to private function. This should be shown at time of booking.

New Years Eve break.

TripAdvisor rating 5.0/5

L6939CNjamesw TripAdvisor review

We booked for a 5 night stay over the new year which turned into 8 nights as we couldn’t get home due to the impact of the snow in Scotland. We cannot fault the hotel or the staff. The views of the fireworks on New Year’s Eve were amazing from the rooftop bar. Breakfast was top notch and our room with a city view was amazing. Very close proximity to the underground stations and also the Canary Wharf pier for the Thames Clippers, giving easy access to the city and sights. A huge thank you goes to Jayde at reception who repeatedly booked our room for us to extend our stay while our flights were being cancelled one after the other, but every single staff member was great.

Customer review rating 4.5/5

Culling L. Business - Confirmed reviews ALL

Smooth check in, reasonable room service - great views for breakfast!

Thank you so much for your 9.0 rating! We’re delighted to hear that you enjoyed our great service, smooth check-in, and the breakfast views. We appreciate your feedback on the room service and hope to make your next stay even better. We look forward to welcoming you back soon! Francesca and Novotel London Canary Wharf Team

Customer review rating 4.0/5

Lyndi V. Business - Confirmed reviews ALL

Good sized room and bathroom. Breakfast felt a little chaotic and no teapots for tea! Receptionist when I arrived was very welcoming and informative.

Thank you for sharing your feedback with us. We’re glad you enjoyed the good-sized room and bathroom, and that our receptionist made you feel welcome and well-informed. We appreciate your comments regarding breakfast and the tea service, and we will share them with our team to improve the experience. We hope to have the pleasure of welcoming you back for an even smoother stay. Francesca and Novotel London Canary Wharf Team

Customer review rating 4.0/5

Z. K. Solo - Confirmed reviews ALL

My Qs were answered in a timely manner via emails by reservation agents prior to my stay. Had a helpful & accommodating receptionist lady upon arrival. I met kind & smiley cleaning ladies who did my room. I was allocated a room with a bathtub which I prefer, thank you. I loved the room's layout & the bathroom products. Pool area in the basement: shower by sauna was not working properly, the temperature dial was broken, only hot & very hot water was available at times or not at all. Please can the temperature dial and the shower button be fixed? You ask guests to use the shower before entering the pool but the shower is broken. It'd be lovely to have cold(er) water after 15 mins in the saunarium but during my stay only hot water came infrequently from the shower. Female changing room: only a few lockers had keys, some keys were missing, so some lockers were available but could not be used. Please replace the missing locker keys so all units can be used. Guests had to bring their clothes to the pool area when the few lockers that worked were all taken. Is there any chance to increase the number of lockers? Big piles of used towels were left on the bench because it's not clearly indicated that they should be thrown into that large hole in the middle of the lockers. It made the changing room look messy & unhygienic. Those guests who couldn't use the lockers probably did not see the sign that the used towels should be thrown into that hole. I'm sure there's a better way to collect used towels. Alternatively, please make it more clear where to dispose the towels. Other than these few hiccups in the leisure facilities area, the Christmas decoration and the lights were lovely at the reception and the scent (Rituals??) was so nice and welcoming. What brand is it please?

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Other web-users rate our hotel

  • 1,492 reviews 9.4/10 Location
  • 3,125 reviews 8.1/10 Room
  • 2,678 reviews 8.3/10 Service
  • 40 reviews 5.7/10 WiFi
  • 1,062 reviews 6.1/10 Cleanliness
  • 960 reviews 7.4/10 Breakfast
  • 929 reviews 7.4/10 Comfort
  • 807 reviews 7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.