Thank you very much for your lovely feedback. We are delighted to hear that you enjoyed our convenient location, the warm and friendly service from our team, and our breakfast. It is also great to know that you found the value for money excellent. We would be very happy to welcome you again on your next visit to Vienna. Kind regards, Georg S. Resident Manager Ibis Styles Wien City

Dear Guest, thank you for taking the time to share your experience. We are sorry that your stay left you with such a negative impression. As several points in your review differ from our internal documentation, we would however like to clarify the situation for future readers. When you initially asked for a quieter room, our team showed you several alternative rooms before any move was made. These first alternatives were in the same room category you had originally booked. After viewing them, you decided at that time to remain in your original room. Further room options were discussed and shown again during the stay. Regarding the air-conditioning, the unit was checked by both our technical team and a Front Office colleague. During these inspections, no technical defect and no unusual or excessive noise could be confirmed. Nevertheless, because you continued to feel disturbed, our team continued looking for another solution despite the hotel having very limited availability. Eventually, a room in a lower category became available. Before this room change took place, it was clearly communicated that the move would be made without a refund of the price difference, and this arrangement was accepted. The room was also shown before the move was completed. For this reason, the decision not to provide a subsequent rate adjustment was not made unexpectedly at check-out. We would also like to clarify that hotel management did respond in writing to the complaint after reviewing the case and the internal documentation. The request for compensation was carefully considered, but based on the circumstances above, we were unable to approve it. With regard to the wet carpet mentioned in this review, our internal documentation from the stay does not contain a corresponding report that would have allowed us to investigate this issue at the time. What we do take very seriously is your impression of our staff. Even when availability is limited and we are unable to fulfil every request, communication should always remain calm, respectful and helpful. We are sorry that this was not how the interactions felt to you. We regret that, despite the efforts of several colleagues to show alternative rooms and find solutions during a very busy period, your stay ended with such a negative impression. Kind regards, Georg S. Resident Manager Ibis Styles Wien City

Thank you very much for your feedback. We are pleased to hear that you found our hotel very clean, appreciated our eco-friendly approach, and experienced our team as polite and helpful. It is also great to know that communication and the check-out process were easy and straightforward. We hope to welcome you again on your next visit to Vienna. Kind regards, Georg S. Resident Manager Ibis Styles Wien City

Thank you very much for your lovely feedback. We are delighted to hear that you received such a warm welcome and enjoyed our breakfast so much. A special thank you for mentioning Tünde and Shahoz — we will be very happy to pass your kind words on to them. Friendly, attentive service is exactly what we want our guests to remember from their stay in Vienna. We would be very happy to welcome you again soon. Kind regards, Georg S. Resident Manager Ibis Styles Wien City

Thank you very much for your kind feedback. We are delighted to hear that you found our hotel great and very clean, and that you especially appreciated the friendliness of our team. We would be very happy to welcome you again soon. Kind regards, Georg S. Resident Manager Ibis Styles Wien City

Thank you very much for this wonderful review. We are truly delighted to hear that you enjoyed our modern design, the spotless and comfortable room, and especially the warm and professional service from our team. Knowing that you felt well looked after from arrival to departure means a great deal to us. Your recommendation and the fact that you plan to return are the best compliments we could receive. We already look forward to welcoming you back. Kind regards, Georg S. Resident Manager Ibis Styles Wien City

Thank you very much for your kind feedback. We are happy to hear that you enjoyed our great location, friendly team, and the good value for money. It is wonderful to know that you had a pleasant stay with us. We would be very happy to welcome you again. Kind regards, Georg S. Resident Manager Ibis Styles Wien City

Sehr geehrte Frau J. H., vielen Dank für Ihre hervorragende Bewertung! Es freut uns sehr, dass Sie Ihren Aufenthalt bei uns als „perfekt“ empfunden haben und in allen Bereichen so zufrieden waren. Ihre 100-Punkte-Bewertung und Ihre Weiterempfehlung mit 10 von 10 Punkten sind eine wunderbare Anerkennung für unser gesamtes Team. Wir freuen uns sehr, Sie und Ihre Familie bald wieder bei uns begrüßen zu dürfen! Herzliche Grüße Maria Magdalena Perca Front Office Supervisor Ibis Styles Wien City

Dear Ms. G., Thank you very much for your wonderful feedback and for your perfect score. We are delighted to hear that you felt at home during your stay at ibis Styles Wien City. We are especially pleased that you enjoyed our cleanliness, spacious rooms, sustainability initiatives and delicious breakfast. It is also great to hear that you enjoyed an Aperol at our bar! Your kind recommendation means a lot to our entire team. We look forward to welcoming you back to Vienna in the future. Warm regards, Maria Magdalena Perca Front Office Supervisor ibis Styles Wien City

Dear Ms T., Thank you very much for your positive review and for sharing your detailed feedback. We are delighted that you enjoyed your comfortable and clean room, our quiet atmosphere, lounge area, and convenient location with easy access to public transport. We also appreciate your comments regarding the paper cups and recycling bins. Your suggestions are very valuable to us and will be shared with our team as we continuously work to improve our sustainability efforts. It was a pleasure having you and your family as our guests. We hope to welcome you back to ibis Styles Wien City on your next visit to Vienna. Best regards, Maria Magdalena Perca Front Office Supervisor Ibis Styles Wien City

Dear Mr. W., Thank you so much for your wonderful review and for choosing ibis Styles Wien City for your fourth stay. It truly means a lot to us to have you as our returning guest. We are always very happy to welcome you back, and it is wonderful to know that you continue to enjoy the comfort of our rooms, our delicious breakfast, and the convenient location. We especially love hearing that you have been able to experience Vienna like a local and enjoy the many things our neighbourhood has to offer. Your kind words about our team are greatly appreciated. We remember you with great pleasure and are always delighted to see you again. Knowing that you feel comfortable and at home with us is the greatest compliment we could receive. Thank you once again for your continued trust and loyalty. We are already looking forward to your next visit and to welcoming you back to your home in Vienna! Warmest regards, Maria Magdalena Perca Front Office Supervisor Ibis Styles Wien City

Dear Ms. S., Thank you very much for your wonderful review and for giving us a perfect score of 100/100. We are delighted to hear that you enjoyed our modern design, peaceful rooms, convenient location, and, above all, the warm hospitality of our team. Your special recognition of Leonie, Sabrina, and our bartender means a great deal to us. We will be sure to share your kind words with them. Knowing that their genuine smiles, attentiveness, and enthusiasm helped make your first visit to Vienna so memorable is truly rewarding for the entire team. We are especially pleased that, after your long drive from Venice, you felt comfortable and welcomed at our hotel. Your generous comments about our young team are a wonderful encouragement and a great motivation for us to continue providing passionate and personal service. Thank you for recommending us so wholeheartedly. We would be absolutely delighted to welcome you back to ibis Styles Wien City on your next visit to Vienna. We look forward to seeing you again! Warm regards, Maria Magdalena Perca Front Office Supervisor Ibis Styles Wien City

Thank you very much for your kind feedback. We are happy to hear that you enjoyed the spacious and comfortable room. Thank you as well for mentioning the parking situation. As garage spaces are limited, contacting our reception before arrival can indeed be helpful, especially on busy days. With comfortable rooms, friendly service and excellent public transport connections, we hope to make every stay in Vienna as easy and pleasant as possible. We would be very happy to welcome you again. Kind regards Georg S. Resident Manager Ibis Styles Wien City

Thank you very much for your lovely feedback. We are delighted to hear that you enjoyed our convenient location, clean and practical rooms, extraordinary breakfast and especially the friendly and professional service from our team. Our modern, open bathroom design is part of the distinctive ibis Styles concept, although we understand that some guests may prefer a little more privacy. We are very happy that you enjoyed your stay overall and would love to welcome you back for another comfortable visit to Vienna. Kind regards Georg S. Resident Manager Ibis Styles Wien City

Dear Guest, Thank you for your feedback regarding the condition of the rooms. We appreciate your comments on cleanliness and will certainly take your observations into consideration as we strive to enhance our guests' experiences. Best regards, Sabrina FOM ibis Styles Wien City

Thank you very much for your wonderful feedback. We are delighted to hear that you had a fantastic stay and especially appreciated our kind team, the comfortable rooms and our rich breakfast selection. It is lovely to know that you felt so well looked after. We would be very happy to welcome you again on your next visit to Vienna. Kind regards, Georg S. Resident Manager Ibis Styles Wien City

Thank you very much for your kind feedback. We are happy to hear that you had a very good overall experience with us. Our aim is to offer a comfortable, stylish and welcoming stay with easy access to Vienna. We would be very happy to welcome you again soon. Kind regards, Georg S. Resident Manager Ibis Styles Wien City

Thank you very much for your fantastic feedback. We are delighted to hear that you enjoyed both our hotel and our location so much. With excellent public transport connections nearby, our hotel is a great base for discovering Vienna comfortably and easily. We would be very happy to welcome you again soon. Kind regards, Georg S. Resident Manager Ibis Styles Wien City

Dear Guest, Thank you very much for taking the time to share your detailed feedback with us. We are pleased to hear that you appreciated our good location, spacious rooms, effective air conditioning, and the good sound insulation between the rooms. We are glad that you had a pleasant stay overall and that our check-out experience met your expectations. We are sorry, however, that the street noise affected your stay and that our breakfast selection did not fully meet your expectations. We especially appreciate your suggestion regarding a greater variety of sweet options and more freshly prepared products. Your feedback is valuable to us and will be shared with the responsible team. Thank you also for your feedback regarding the online check-in and our team. We will take your comments into consideration as we continue to improve our service. We hope to have the pleasure of welcoming you back to ibis Styles Wien City and providing you with an even better experience next time. Kind regards, Alexandra Labancova Front Office ibis Styles Wien City