ibis Styles Wien City 3 stars

Customer review rating (ALL Rating) 4.7/5 2,909 reviews

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ibis Styles Wien City - Image 1
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Döblinger Hauptstrasse 2, 1190 VIENNA, Austria

Description

Hotel extras

  • First-class location between the city center and the suburban.

  • Direct connection to public transportation network

  • Modern and stylish rooms

  • Free and unlimited high-speed Internet

  • In-house garage

Our accommodation(s)

Hotel location

ibis Styles Wien City

Döblinger Hauptstrasse 2
1190 VIENNA
Austria

GPS:48.232676, 16.353806

Telephone
Fax +43 1 90377150

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

BAR

Strengthen yourself from noon at our in-house bar with snacks and drinks for your start to Viennese sightseeing or enjoy a night cap when you return.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,909 reviews

Customer review rating 5.0/5

John H. B. Couples - Confirmed reviews ALL

Superb staff, especially Maria, receptionist, who spoke excellent English and was very helpful.

Dear Guest, Thank you very much for your wonderful review and perfect scores in almost all areas! We are delighted to hear that you enjoyed your stay and especially appreciated the outstanding service provided by Maria at reception. We will be sure to pass on your kind words to her. It’s also great to know that you found the booking process easy, the breakfast excellent, and our team helpful throughout your stay. We also appreciate your note regarding the TV remote, and we will look into providing clearer instructions for our guests. Thank you for recommending us with a 10/10 score. We look forward to welcoming you and your partner back to Vienna soon! Best regards, Alexandra L. Front Office Agent Ibis Styles Wien City

Customer review rating 4.5/5

Robert R. Couples - Confirmed reviews ALL

Nice hotel

Dear Guest, Thank you very much for your kind review and high overall rating of 90/100! We are delighted to hear that you enjoyed your stay with us, from the cleanliness and comfort of your room to the friendliness of our team and the smooth check-in and check-out process. We also appreciate your feedback regarding the WiFi speed and will continue working to improve this for our guests. Thank you for recommending us with a 9/10 score. We look forward to welcoming you and your partner back on your next visit to Vienna! Best regards, Alexandra L. Front Office Agent Ibis Styles Wien City

Customer review rating 5.0/5

Matthias M. Business - Confirmed reviews ALL

Prima room service

Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben, uns eine so positive Bewertung zu hinterlassen und uns in fast allen Kategorien mit 100/100 zu bewerten! Es freut uns sehr, dass Ihnen Ihr Aufenthalt bei uns gefallen hat, Sie unser Zimmer sauber und funktionell fanden und den Room Service zu schätzen wussten. Vielen Dank auch für Ihr Feedback zur WLAN-Geschwindigkeit – wir werden dies prüfen, um den Service weiter zu verbessern. Ihre 10/10 Empfehlung bedeutet uns sehr viel, und wir würden uns freuen, Sie bei Ihrem nächsten Aufenthalt in Wien wieder bei uns begrüßen zu dürfen. Herzliche Grüße, Alexandra L. Front Office Agent Ibis Styles Wien City

Customer review rating 5.0/5

Sandra N. Business - Confirmed reviews ALL

The hotel is clean,the staff is friendly and pleasant,the food is excellent.

Dear Guest, Thank you very much for your wonderful review and perfect scores in every category! We are delighted to hear that you were satisfied with our hotel’s location, enjoyed the cleanliness of our rooms, and found our staff friendly and pleasant. It is also wonderful to know that you enjoyed our food and breakfast selection. Your 10/10 recommendation means a lot to us, and we look forward to welcoming you back on your next visit to Vienna. Best regards, Alexandra L. Front Office Agent Ibis Styles Wien City

Customer review rating 1.0/5

Brian S. Business - Confirmed reviews ALL

I come to Vienna two to three times a year for business and I'm not always sure how long I'm going to stay. I have never had this issue before, but while staying at "Ibis Styles Wein City" during my last trip i ended up finishing up early and checked out one night early. I was then informed that the new policy is I could not be reimbursed for that night. If this is the case I'm no longer going to be able to use this establishment because my employer will not reimburse for the nights after I left. I have many other colleagues who also use your hotel for work purposes and I will also be informing them of this new policy and they will also be finding new hotels. I am sorry it had to end this way but I'm not going to continue to stay somewhere where I'm going to lose money if I have to leave early.

Dear Mr. S., thank you very much for taking the time to share your feedback with us. I truly regret that your last stay left you with the impression that we would not accommodate early departures for our regular guests. I would like to personally clarify what happened in your case. The last night of your reservation was cancelled free of charge. The amount of this night, along with an additional €100, was used to cover the cost of breakfast (19€ x 10 times). Your invoice was adjusted accordingly and should have already been sent to you. If you did not receive the updated invoice or would like me to send it again, I would be more than happy to do so. Please feel free to contact me directly at any time if you have any questions or if anything remains unclear. I would greatly appreciate it if you could consider updating your comment, as it is very important to us that the situation is reflected accurately. We truly value you as a returning business guest and would be very happy to welcome you – and of course your colleagues – again in the future. Kind regards, Best regards, Gaia Zanetti - Front Office Manager

Other web-users rate our hotel

  • 1,256 reviews 8.9/10 Location
  • 1,599 reviews 8/10 Room
  • 1,677 reviews 9.4/10 Service
  • 39 reviews 8.5/10 WiFi
  • 1,115 reviews 9.2/10 Breakfast
  • 751 reviews 9.4/10 Cleanliness
  • 387 reviews 9.4/10 Vibe
  • 229 reviews 7.8/10 Food

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