25hours Hotel Vienna at MuseumsQuartier

Very slow check in process. Seems the team doesn’t adjust their speed on number of people waiting in Q. When giving a note, you get unfriendly aggressive reply from receptionist! Also usually I stay in other 25 hours hotels across Germany. It is always possible to replace the alcohol with water in all the hotels expect this one. Again reception advises they can remove mini bar but can’t refill it was water instead of alcohol! How silly- any how never again this hotel 👎🏻

To avoid. The hotel is meant to be 4-star hotel owned by Accor Hotels but does not live up to the group's standards. What went wrong? - Mattress was terrible and we left with terrible back pains - The rooms are so warm that sleeping is difficult. The AC does not work properly - Rooms don't have complimentary tea and coffee. We asked for tea and were told to go down and pick up ourselves from the restaurant which was fine but the housekeeping person left the dirty cub in our room for the entire duration of our stay. - The rooftop bar has a great view which is not soundproof. We could not sleep with the window open as the music was too loud and could sleep with the window closed because of how warm it is. - Our bedsheets were ripped and not cleaned. We paid a total of 1200 for this!

After having stayed in two other hotels of the 25 Hours chain (Frankfurt and Zurich) we wanted to try this one in Vienna … the decision was never a bad one! At check in they ask us for a pre-authorization for an amount higher than that of the stay (160,00 Euro higher), justifying it as a "deposit", we don't understand why since there are no extras in the room as the mini bar only provides free drinks! As for the room, we are assigned one in the old part of the building, located on the 2nd floor at the furthest point from the lifts and with a view into a narrow and dark alley, when booking we had asked for a room on the upper floors (all written, including the hotel's reply)! We suspect that having booked through Booking.com at a more good rate than the official hotel rate, they reserve the worst positioned rooms for those who booked at the discounted rate. Several breakfast dishes and cutlery were dirty. The first day we return to the hotel at 3.30 pm tired after a tour of the museum, the room was not ready, at the reception they tell us that they have until 5.00 pm to make up the room (where does it say? In the booking conditions there aren’t), we also go on holiday to relax! All this annoyed us a lot and ruined our stay in Vienna, starting with the receptionist who checked us in (the same one who then told us that the rooms are made up by 5.00 pm), a person who proved to be inattentive and sensitive to the customer's wishes. We have already been to Vienna many times, fortunately there are other hotels of the same category (or higher) where we were better at same or lower prices. All negative? Luckily not, the check out employee (different from that of check-in) was very kindly and professional and explained the hotel policies correctly.

Not a hotel to stay in if you want to sleep before 1am. The music is so loud it’s impossible and we were 3 floors away from it. It’s like trying to sleep in a nightclub. A real shame as everything else is great about the place. - except the expensive breakfast. Unfortunately though sleep is quite important for us all and not great to be up with children this late with early starts.

We had very good time there. Good location, family friend hotel, also amazing roof bar!we had an apartament with an amazing bathroom and a very nice view.You also have close to the hotel transport wich you can go wherever you want.:))))