Dear guest, we are truly grateful for your thoughtful review and for your understanding regarding the unexpected maintenance issues that prevented us from accommodating you in your originally booked suite. We fully understand your disappointment and sincerely regret that we could not provide the experience you had been looking forward to. It means a great deal to us that you felt well looked after by our manager and team throughout your stay. We are especially pleased that the room change, the little surprises for your son, and the attentiveness of our breakfast team helped make your visit more enjoyable. Your kind words will certainly be shared with our colleagues! We very much appreciate your loyalty as an ALL Platinum member and are delighted that, despite the initial setback, you enjoyed the comfort of your Deluxe room and our historic hotel. We look forward to welcoming you and your family again and, hopefully, giving you the opportunity to experience the suite you originally booked! Warm regards, Your Hotel Rathauspark Team

Dear guest, we want to thank you for sharing such a wonderful review! We are delighted to hear that you and your family had such an enjoyable stay with us. It is lovely to know that our central location made exploring the city easy and that you felt comfortable in your room. We are especially pleased that you appreciated the cleanliness of your room, including that fresh, clean feeling, as well as our cozy breakfast and attentive team. Making families feel welcome and ensuring that both parents and children have a relaxing stay is very important to us. Thank you also for your perfect ratings and for choosing to book directly through the Handwritten Collection website. Your recommendation means a great deal to our entire team, and we would be very happy to welcome you and your family back whenever your travels bring you to the city again! Warm regards, Your Hotel Rathauspark Team

Dear guest, thank you for returning to our hotel over the years and for sharing your experience. We are truly sorry that your latest stay fell short of your expectations, especially after having chosen us on four previous occasions. We understand your frustration with the room facilities. Being assigned a Superior room without a safe and other expected amenities, followed by the inconvenience of changing rooms only to find that the safe in the second room was also not working properly, is certainly not the experience we want our guests to have. Please accept our sincere apologies for the difficulties you encountered and for the lack of helpful assistance from our reception team. Regarding the absence of minibars, we would like to explain that this was a conscious decision as part of our commitment to sustainability, aimed at reducing energy consumption. Nevertheless, we understand that a minibar or refrigerator is a valued convenience, and we regret that its absence has affected your perception of the room's comfort and value. While we appreciate your kind words about our housekeeping team, we recognize that the positive aspects of your stay did not outweigh the shortcomings you experienced. Your feedback about our service, room facilities, and value for money is important to us. We are particularly sorry that this visit has left you considering other hotels for future stays. Thank you for your honest feedback, and we hope we may have the opportunity to restore your confidence in us. Your Hotel Rathauspark Team

Dear guest, thank you for sharing your experience with us! We are glad you enjoyed your four-night stay and found our location convenient while still appreciating the peace and quiet of the street. It is especially nice to hear that you enjoyed our breakfast, found our team helpful, and appreciated being able to open the windows for some fresh air. These little details can make a real difference to the comfort of a stay. Thank you also for your feedback as an ALL Classic member. We appreciate your comments on the loyalty programme and will keep them in mind as we continue improving the experience we offer our guests. We hope you and your partner had a lovely time and would be delighted to welcome you back on your next visit! Your Hotel Rathauspark Team

Dear guest, we want to thank you very much for your wonderful feedback and for awarding us a perfect score! Also we are delighted to hear that you had such a comfortable and pleasant stay and that you appreciated our modern rooms, the restful sleep, and the warm hospitality of our team. It is especially lovely to know that you felt valued as an ALL Gold member and enjoyed your room upgrade. We truly appreciate your loyalty and are pleased that we could make your stay even more special. Thank you also for sharing your thoughts regarding the distance to public transport and our breakfast selection. We value all guest feedback, as it helps us better understand our guests’ experiences. We are grateful for your recommendation and would be delighted to welcome you back to our hotel on your next visit to Vienna! Your Hotel Rathauspark Team

Dear guest, thank you very much for taking the time to share such detailed feedback with us. While we are pleased to hear that you liked your room, bed, and bathroom, we are truly sorry that several aspects of your stay did not meet your expectations. We sincerely apologize for the frustrating experience you had when trying to iron your clothes. We fully understand how important it is, especially when travelling for business, to have your clothes ready for meetings without unnecessary stress or wasted time. The difficulties with the steamer, the unusable instruction booklet, and the way your request was initially handled are certainly not the experience we want our guests to have. We are particularly sorry that you felt unwelcome when asking for assistance. Your comments regarding our team's communication and training are taken seriously, and we will address this internally. We are also sorry for the disappointment regarding your booking experience and the late check-out offer. We understand how frustrating it must be to receive an offer that appears available, only to find out later that it cannot be confirmed. We appreciate you bringing these matters to our attention, as clear communication and reliable information are essential to a positive guest experience. Please accept our sincere apologies that these inconveniences overshadowed what was otherwise a pleasant stay. Your feedback gives us valuable insight into where we need to improve, and we are grateful for your honesty. We would truly appreciate the opportunity to welcome you back and provide you with the attentive, professional, and seamless experience you should rightfully expect from us. Your Hotel Rathauspark Team

Dear guest, we’re glad that our team made a positive impression, especially when you arrived late, and that you found everyone helpful and welcoming. It’s lovely to hear that Mina and our female colleagues at reception were able to assist you with advice throughout your stay. We’ll be happy to share your kind words with the team. We’re also pleased that you enjoyed our convenient location and found your room clean and tidy. As an ALL Diamond member, we appreciate you choosing to stay with us and are glad that you were happy with the recognition you received and that your welcome gift exceeded your expectations. Thank you for sharing your thoughts on the booking experience, value for money and our sustainability efforts. We appreciate your understanding that hotels are doing their best to operate more sustainably, and we’ll keep your feedback in mind as we continue working to improve our guests’ experience. It was a pleasure to welcome you to Hotel Rathauspark Wien. We hope to have the opportunity to make your next visit to Vienna even more enjoyable. Your Hotel Rathauspark Team

Dear guest, we’re particularly pleased that you appreciated the room’s comfort, from the shower and mattress to the little essentials that made your nights restful. Your wonderful comments about our breakfast are also much appreciated. And of course, we’re especially happy to hear how much Angelina contributed to your experience. Her warm welcome and willingness to help with recommendations and requests are exactly the kind of personal service we want our guests to experience, and we’ll be sure to share your kind words with her. We also appreciate your feedback regarding the check-in experience and Wi-Fi. Thank you for choosing Hotel Rathauspark Wien and for taking the time to share such detailed feedback. We hope to see you and your family again when Vienna is your destination. Your Hotel Rathauspark Team

Dear guest, we’re pleased to hear that you enjoyed the convenient surroundings of Hotel Rathauspark Wien, with Rathaus, Votivkirche, the university and the underground all within easy reach. Your positive comments about our breakfast selection, including the healthy options, are especially appreciated. It’s also wonderful to know that you were happy with your room, the cleanliness and the service from our team. Thank you for choosing Hotel Rathauspark Wien for your business trip and for sharing your experience with us. We also value your feedback regarding the price-performance ratio and our sustainability efforts, and will keep these points in mind as we continue to improve. Your Hotel Rathauspark Team

Dear guest, thank you very much for your kind review! We are delighted to hear that you felt at home with us and enjoyed a pleasant time in Vienna. On behalf of the entire team, I would like to thank you for your visit, and we look forward to welcoming you back soon! Warm regards, Nicole Mandl, General Manager, and the team at Hotel Rathauspark Wien Handwritten Collection

Dear guest, it’s especially rewarding to know that your stay left you with such a positive impression of Hotel Rathauspark Wien. It’s wonderful to hear that our central location, the smooth reception experience, and the cleanliness of your room made a positive impression. We also smiled at your mention of the smaller pillows. Thank you as well for your helpful feedback regarding Wi-Fi speed and ease of access. We truly appreciate these suggestions, as they help us continue improving the experience for our guests. We’re grateful that you chose to stay with us and hope to welcome you back to Vienna for a longer visit next time. Your Hotel Rathauspark Team

Dear guest, it’s lovely to hear that you and your partner had such a positive stay with us and that our central location made exploring Vienna so easy. We’re delighted that you enjoyed the room, the cleanliness, our breakfast, and the service from our team. We also appreciate your honest comment about the bathroom size. As a historic building, some of our room layouts are unique, but we understand that a little more space can make a noticeable difference to the overall comfort. Thank you for choosing Hotel Rathauspark Wien and for sharing your thoughtful feedback. We hope to have the pleasure of welcoming you back to Vienna again soon. Your Hotel Rathauspark Team

Dear guest, thank you for taking the time to share such detailed and constructive feedback. We’re pleased to hear that, overall, you enjoyed your stay, appreciated our excellent location, and particularly enjoyed the breakfast. At the same time, we are truly sorry that your arrival left you with a disappointing first impression. While it is indeed our policy that we can only guarantee check-in from 3:00 p.m., we completely understand why you contacted us in advance, especially as you were willing to pay for an earlier arrival due to important appointments. What disappoints us most is that your email remained unanswered. This is not the level of service we aim to provide, and we should have responded and communicated the situation much more clearly. Even when an early check-in cannot be guaranteed, your request deserved a timely and attentive reply. Thank you again for your honest feedback. It helps us improve, and we hope to have the opportunity to welcome you and your family back for a much smoother arrival experience in the future. Your Hotel Rathauspark Team

Dear guest, we’re so pleased to hear that you and your family had such an enjoyable stay with us. It’s especially wonderful to know that our team was able to assist by changing your room and that this helped make your visit more comfortable. We’re also delighted that our central location, the cleanliness of the hotel, and the overall experience met your expectations. Thank you for choosing Hotel Rathauspark Wien and for taking the time to share your kind feedback. We hope to have the pleasure of welcoming your family back to Vienna again. Your Hotel Rathauspark Team

Dear guest, thank you very much for taking the time to write such a detailed and thoughtful review. We truly appreciate the care you took in sharing both the highlights of your stay and the areas where you felt we fell short. First of all, congratulations on your 25th wedding anniversary. We’re genuinely sorry that your celebration was not quite as special as you had hoped, and we regret that some aspects of the room left you disappointed. We’re delighted to hear your kind words about our reception, breakfast and housekeeping teams, as well as our location and the beautiful historic features of the building. It’s especially rewarding to know that our breakfast service and the dedication of our colleagues stood out to you. Regarding the room, we completely understand your comments about the missing refrigerator. As part of our sustainability concept, we have consciously chosen to remove minibars and refrigerators in order to reduce energy consumption and unnecessary waste. We realise, however, that many guests value having a fridge for personal drinks or snacks, particularly during warm summer days, and we appreciate your honest perspective. Your comments about the interior design, bedside storage, towels, tissues and the breakfast eggs are equally valuable and will be shared with the relevant teams. Thank you again for choosing Hotel Rathauspark for such a meaningful occasion. We hope that, despite the disappointments, Vienna has left you with many wonderful memories, and we would be honoured to welcome you back for a future visit. Your Hotel Rathauspark Team

Dear guest, we want tot thank you for choosing Hotel Rathauspark Wien for your stay in Vienna and for taking the time to share your kind feedback. We’re delighted to hear that you and your partner had such a comfortable stay, especially during the warm September days. It’s wonderful to know that the air conditioning, the comfortable bed, and our breakfast helped make your visit a relaxing one, and we’re pleased that our team made you feel well looked after throughout your stay. It’s also lovely to hear that you enjoyed your stay at our sister Accor hotel in Salzburg. We hope your journey through Austria was filled with great memories, and we would be delighted to welcome you back to Vienna in the future. Your Hotel Rathauspark Team

Dear guest, Vienna seems to have been a great first experience for you, and we’re delighted that our location made it easy to discover the city both on foot and by public transport. It’s also lovely to hear that you enjoyed the breakfast, found our team helpful, and had a comfortable night’s sleep. Knowing that you spent three nights with us and left with such positive impressions means a lot. Thank you for choosing to stay at Hotel Rathauspark Wien and for taking the time to share your experience with us. We hope your first visit to Vienna was filled with wonderful discoveries and memories, and that there will be an opportunity to welcome you both back on your next trip. Your Hotel Rathauspark Team

Dear guest, a well-connected location and a comfortable room can make a business trip considerably easier, so we’re pleased that both worked well for you. It’s great to hear that you appreciated the spaciousness, cleanliness and practical setup of the room, as well as the restaurants, cafés and public transport options nearby. We also appreciate your honest comment about the Wi-Fi. We completely understand your hesitation about using a password-free network, particularly when travelling for business and handling potentially sensitive information. Your feedback is valuable to us as we continue to look at how we can make the service both convenient and reassuring for our guests. Thank you for staying with us and for taking the time to share such thoughtful feedback. We’re glad you had such a positive overall experience and hope to welcome you back on another business trip to Vienna. Your Hotel Rathauspark Team

Dear guest, a stay can feel very different when you know there is someone ready to help with the little practical things, and we’re glad our team could make your arrival a smooth one. We’re particularly pleased that they were able to assist with arranging your taxi and settling you into your room after your journey. It’s wonderful to know that you found your stay comfortable and that everything from the room and breakfast to the overall experience met your expectations. Thank you for being our guest and for taking the time to share such a positive review with us. We hope you enjoyed your time in Vienna and that your stay gave you a pleasant and relaxing place to return to each day. Your Hotel Rathauspark Team