Dear guest, it’s lovely to hear that you and your partner had such a positive stay with us and that our central location made exploring Vienna so easy. We’re delighted that you enjoyed the room, the cleanliness, our breakfast, and the service from our team. We also appreciate your honest comment about the bathroom size. As a historic building, some of our room layouts are unique, but we understand that a little more space can make a noticeable difference to the overall comfort. Thank you for choosing Hotel Rathauspark Wien and for sharing your thoughtful feedback. We hope to have the pleasure of welcoming you back to Vienna again soon. Your Hotel Rathauspark Team

Dear guest, thank you for taking the time to share such detailed and constructive feedback. We’re pleased to hear that, overall, you enjoyed your stay, appreciated our excellent location, and particularly enjoyed the breakfast. At the same time, we are truly sorry that your arrival left you with a disappointing first impression. While it is indeed our policy that we can only guarantee check-in from 3:00 p.m., we completely understand why you contacted us in advance, especially as you were willing to pay for an earlier arrival due to important appointments. What disappoints us most is that your email remained unanswered. This is not the level of service we aim to provide, and we should have responded and communicated the situation much more clearly. Even when an early check-in cannot be guaranteed, your request deserved a timely and attentive reply. Thank you again for your honest feedback. It helps us improve, and we hope to have the opportunity to welcome you and your family back for a much smoother arrival experience in the future. Your Hotel Rathauspark Team

Dear guest, we’re so pleased to hear that you and your family had such an enjoyable stay with us. It’s especially wonderful to know that our team was able to assist by changing your room and that this helped make your visit more comfortable. We’re also delighted that our central location, the cleanliness of the hotel, and the overall experience met your expectations. Thank you for choosing Hotel Rathauspark Wien and for taking the time to share your kind feedback. We hope to have the pleasure of welcoming your family back to Vienna again. Your Hotel Rathauspark Team

Dear guest, thank you very much for taking the time to write such a detailed and thoughtful review. We truly appreciate the care you took in sharing both the highlights of your stay and the areas where you felt we fell short. First of all, congratulations on your 25th wedding anniversary. We’re genuinely sorry that your celebration was not quite as special as you had hoped, and we regret that some aspects of the room left you disappointed. We’re delighted to hear your kind words about our reception, breakfast and housekeeping teams, as well as our location and the beautiful historic features of the building. It’s especially rewarding to know that our breakfast service and the dedication of our colleagues stood out to you. Regarding the room, we completely understand your comments about the missing refrigerator. As part of our sustainability concept, we have consciously chosen to remove minibars and refrigerators in order to reduce energy consumption and unnecessary waste. We realise, however, that many guests value having a fridge for personal drinks or snacks, particularly during warm summer days, and we appreciate your honest perspective. Your comments about the interior design, bedside storage, towels, tissues and the breakfast eggs are equally valuable and will be shared with the relevant teams. Thank you again for choosing Hotel Rathauspark for such a meaningful occasion. We hope that, despite the disappointments, Vienna has left you with many wonderful memories, and we would be honoured to welcome you back for a future visit. Your Hotel Rathauspark Team

Dear guest, we want tot thank you for choosing Hotel Rathauspark Wien for your stay in Vienna and for taking the time to share your kind feedback. We’re delighted to hear that you and your partner had such a comfortable stay, especially during the warm September days. It’s wonderful to know that the air conditioning, the comfortable bed, and our breakfast helped make your visit a relaxing one, and we’re pleased that our team made you feel well looked after throughout your stay. It’s also lovely to hear that you enjoyed your stay at our sister Accor hotel in Salzburg. We hope your journey through Austria was filled with great memories, and we would be delighted to welcome you back to Vienna in the future. Your Hotel Rathauspark Team

Dear guest, Vienna seems to have been a great first experience for you, and we’re delighted that our location made it easy to discover the city both on foot and by public transport. It’s also lovely to hear that you enjoyed the breakfast, found our team helpful, and had a comfortable night’s sleep. Knowing that you spent three nights with us and left with such positive impressions means a lot. Thank you for choosing to stay at Hotel Rathauspark Wien and for taking the time to share your experience with us. We hope your first visit to Vienna was filled with wonderful discoveries and memories, and that there will be an opportunity to welcome you both back on your next trip. Your Hotel Rathauspark Team

Dear guest, a well-connected location and a comfortable room can make a business trip considerably easier, so we’re pleased that both worked well for you. It’s great to hear that you appreciated the spaciousness, cleanliness and practical setup of the room, as well as the restaurants, cafés and public transport options nearby. We also appreciate your honest comment about the Wi-Fi. We completely understand your hesitation about using a password-free network, particularly when travelling for business and handling potentially sensitive information. Your feedback is valuable to us as we continue to look at how we can make the service both convenient and reassuring for our guests. Thank you for staying with us and for taking the time to share such thoughtful feedback. We’re glad you had such a positive overall experience and hope to welcome you back on another business trip to Vienna. Your Hotel Rathauspark Team

Dear guest, a stay can feel very different when you know there is someone ready to help with the little practical things, and we’re glad our team could make your arrival a smooth one. We’re particularly pleased that they were able to assist with arranging your taxi and settling you into your room after your journey. It’s wonderful to know that you found your stay comfortable and that everything from the room and breakfast to the overall experience met your expectations. Thank you for being our guest and for taking the time to share such a positive review with us. We hope you enjoyed your time in Vienna and that your stay gave you a pleasant and relaxing place to return to each day. Your Hotel Rathauspark Team

Dear guest, it was a pleasure to have you as our guest in Vienna. We’re glad to hear that you felt comfortable during your stay and that the service from our front desk team contributed to a pleasant experience. We also appreciate your kind words about the smooth booking process and the different aspects of your stay. Your feedback is valuable to us and helps us continue to focus on what matters most to our guests. Thank you for choosing to stay with us and for taking the time to share your experience. We hope you had a wonderful time in Vienna and would be happy to welcome you again. Your Hotel Rathauspark Team

Dear guest, we are thrilled to know that your family enjoyed such a positive stay, with our excellent location, friendly team, and outstanding cleanliness making a particularly good impression. Your perfect scores across almost every category and your recommendation are a wonderful compliment. We also appreciate your ratings for value for money and our sustainability efforts and will keep them in mind as we continue to improve. We’re grateful that you chose Hotel Rathauspark Wien and took the time to share your experience with us. We hope to welcome you and your family back to Vienna again in the future! Your Hotel Rathauspark Team

Dear guest we’re very pleased to hear that you had an excellent experience with us and that our comfortable rooms, attentive team, and high level of service contributed to your stay. Your 9/10 recommendation is a wonderful recognition, and we’re also grateful for your continued loyalty as an ALL Silver member. We appreciate the ratings you shared across the different areas of your stay and will take them as valuable input as we continue to refine our guest experience. Thank you for choosing Hotel Rathauspark Wien and for taking the time to share your detailed feedback with us. It was a pleasure having you as our guest, and we hope to welcome you and your partner back to Vienna in the future! Your Hotel Rathauspark Team

Dear guest, we’re delighted that you enjoyed the beautiful character of our hotel, your room, and the smooth check-in experience. It’s wonderful to see that your overall stay received a perfect rating and that you would recommend us with a 10/10. We’re sorry, however, that the cleanliness of some areas in the room did not fully meet your expectations. Your comment regarding the vacuuming is important to us, and we will share it with our housekeeping team to ensure greater attention is given to these details. We truly appreciate you choosing to stay with us and taking the time to share your experience. Also we hope to have the pleasure of welcoming you back to Hotel Rathauspark Wien for an even more polished stay next time. Your Hotel Rathauspark Team

Dear guest, thank you very much for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed your stay and especially appreciated the friendliness of our team as well as the cleanliness and comfort of your room. Your kind words about our staff are truly appreciated and will be shared with the team. Thank you as well for being a valued ALL Silver member and for choosing to book your stay through the Handwritten Collection website. We also appreciate your feedback regarding our breakfast selection, as it helps us continue improving our guest experience. We sincerely thank you for your recommendation and hope to have the pleasure of welcoming you back on your next visit to Vienna! Your Hotel Rathauspark Team

Dear guest, thank you very much for your wonderful feedback and for awarding us a perfect rating! We’re truly delighted to hear that you enjoyed every aspect of your stay, from the comfort and cleanliness of our hotel to our breakfast, fitness room, and sustainability initiatives. It is especially rewarding to know that our team made such a positive impression with their friendliness and genuine hospitality. A special thank you as well for your loyalty as an ALL Gold member. We’re pleased to know that you felt well recognized and that your welcome gift exceeded your expectations. Your kind words are a great motivation for our entire team. We sincerely appreciate your recommendation and hope to have the pleasure of welcoming you and your family back again soon! Your Hotel Rathauspark Team

Dear guest, thank you for taking the time to share your feedback. We are very sorry to hear about your experience at the reception. This is certainly not the level of service we strive to provide, and we sincerely apologize that you felt your request was not handled in a helpful and welcoming manner. Please rest assured that we have shared your comments with our reception team, as courteous and attentive service is very important to us. Your feedback helps us identify areas where we can improve. We regret that this interaction negatively affected your stay and hope you will give us the opportunity to provide you with a much better experience on a future visit. Kind regards, Your Hotel Rathauspark Wien Team

Dear guest, thank you very much for your kind feedback! We are delighted to hear that you enjoyed your stay and appreciated our central location. It is also wonderful to know that you were pleased with the cleanliness of your room, our fitness area, and the friendliness of our team. Thank you as well for choosing to book directly with all.com. We truly appreciate your trust and are pleased that your booking experience was a positive one. We hope to have the pleasure of welcoming you and your family back to Hotel Rathauspark on your next visit to Vienna. Kind regards, Your Hotel Rathauspark Wien Team

Dear guest, thank you for taking the time to share your detailed feedback and for your loyalty as an ALL Gold member. We are pleased to hear that you appreciated our location and found our team to be polite and helpful. At the same time, we are truly sorry that your stay did not meet your expectations in several areas. We were particularly concerned to read your comments regarding suspected bed bugs. Please rest assured that we took this matter extremely seriously and immediately arranged a thorough inspection of the room in question by our housekeeping management and an external professional pest control company. We can confirm that no evidence of bed bugs was found. While we are relieved by these findings, we sincerely regret that you and your mother experienced discomfort during your stay and understand how upsetting this must have been. We also apologize that the cleanliness of the room and the recognition of your ALL Gold membership did not meet your expectations. Your comments regarding housekeeping, the welcome benefits, and the Wi-Fi performance have been shared with the relevant departments, as we continuously strive to improve our service. Thank you once again for your honest feedback. We hope you will give us another opportunity to welcome you back to Hotel Rathauspark and provide you with the high standard of hospitality that we aim to deliver. Kind regards, Your Hotel Rathauspark Wien Team

Dear guest, what a pleasure it was to read your wonderfully written review! Thank you for taking the time to share your experience in such a unique and entertaining way. We are absolutely delighted that you felt so warmly welcomed from the moment you arrived and that our team helped you feel at home right away. Your kind words about our reception colleague will certainly be shared with her—they are sure to bring a smile to her face. It is wonderful to know that you appreciated the charm of our historic building combined with modern comforts, from the quiet room and air conditioning to the peaceful atmosphere throughout the hotel. Creating exactly this balance between Viennese history and contemporary comfort is what we strive for every day. And, of course, we couldn't help but smile at the return of the "crooked picture"! We are beginning to think it has become something of a legendary feature of the fourth floor. Whether it is a charming imperfection or simply waiting for your next inspection... we'll let you decide. ;-) Thank you once again for your creativity, your humor, and your incredibly kind words. It was a true pleasure to have you as our guest, and we very much hope to welcome you back to Hotel Rathauspark again soon! Kind regards from Vienna, Your Hotel Rathauspark Team

Dear guest, we are pleased to hear that you had a comfortable and enjoyable stay with us. It is great to know that you appreciated our convenient location, the cleanliness of your room, and the overall comfort of your stay. We are also happy that you found the booking process easy and straightforward. Thank you as well for your feedback regarding our breakfast selection. Guest comments like yours are very valuable and help us continuously review and improve our offer. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back to Hotel Rathauspark on your next visit to Vienna. Your Hotel Rathauspark Team