Hotel Rathauspark Vienna - Handwritten Collection

Dear guest, thank you very much for your kind feedback! We are delighted to hear that you enjoyed your stay and appreciated our central location. It is also wonderful to know that you were pleased with the cleanliness of your room, our fitness area, and the friendliness of our team. Thank you as well for choosing to book directly with all.com. We truly appreciate your trust and are pleased that your booking experience was a positive one. We hope to have the pleasure of welcoming you and your family back to Hotel Rathauspark on your next visit to Vienna. Kind regards, Your Hotel Rathauspark Wien Team

Dear guest, thank you for taking the time to share your detailed feedback and for your loyalty as an ALL Gold member. We are pleased to hear that you appreciated our location and found our team to be polite and helpful. At the same time, we are truly sorry that your stay did not meet your expectations in several areas. We were particularly concerned to read your comments regarding suspected bed bugs. Please rest assured that we took this matter extremely seriously and immediately arranged a thorough inspection of the room in question by our housekeeping management and an external professional pest control company. We can confirm that no evidence of bed bugs was found. While we are relieved by these findings, we sincerely regret that you and your mother experienced discomfort during your stay and understand how upsetting this must have been. We also apologize that the cleanliness of the room and the recognition of your ALL Gold membership did not meet your expectations. Your comments regarding housekeeping, the welcome benefits, and the Wi-Fi performance have been shared with the relevant departments, as we continuously strive to improve our service. Thank you once again for your honest feedback. We hope you will give us another opportunity to welcome you back to Hotel Rathauspark and provide you with the high standard of hospitality that we aim to deliver. Kind regards, Your Hotel Rathauspark Wien Team

Dear guest, what a pleasure it was to read your wonderfully written review! Thank you for taking the time to share your experience in such a unique and entertaining way. We are absolutely delighted that you felt so warmly welcomed from the moment you arrived and that our team helped you feel at home right away. Your kind words about our reception colleague will certainly be shared with her—they are sure to bring a smile to her face. It is wonderful to know that you appreciated the charm of our historic building combined with modern comforts, from the quiet room and air conditioning to the peaceful atmosphere throughout the hotel. Creating exactly this balance between Viennese history and contemporary comfort is what we strive for every day. And, of course, we couldn't help but smile at the return of the "crooked picture"! We are beginning to think it has become something of a legendary feature of the fourth floor. Whether it is a charming imperfection or simply waiting for your next inspection... we'll let you decide. ;-) Thank you once again for your creativity, your humor, and your incredibly kind words. It was a true pleasure to have you as our guest, and we very much hope to welcome you back to Hotel Rathauspark again soon! Kind regards from Vienna, Your Hotel Rathauspark Team

Dear guest, we are pleased to hear that you had a comfortable and enjoyable stay with us. It is great to know that you appreciated our convenient location, the cleanliness of your room, and the overall comfort of your stay. We are also happy that you found the booking process easy and straightforward. Thank you as well for your feedback regarding our breakfast selection. Guest comments like yours are very valuable and help us continuously review and improve our offer. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back to Hotel Rathauspark on your next visit to Vienna. Your Hotel Rathauspark Team

Dear guest, we are truly delighted to hear that you had such an excellent stay with us. It is wonderful to know that you enjoyed your lovely room, appreciated the helpfulness of our team, and found everything very clean and comfortable throughout your visit. We are also pleased that our central location contributed positively to your experience in Vienna. Thank you very much for your wonderful ratings and your recommendation. We hope to have the pleasure of welcoming you back to Hotel Rathauspark on your next visit. Your Hotel Rathauspark Team