Dear guest, it was a pleasure to have you as our guest in Vienna. We’re glad to hear that you felt comfortable during your stay and that the service from our front desk team contributed to a pleasant experience. We also appreciate your kind words about the smooth booking process and the different aspects of your stay. Your feedback is valuable to us and helps us continue to focus on what matters most to our guests. Thank you for choosing to stay with us and for taking the time to share your experience. We hope you had a wonderful time in Vienna and would be happy to welcome you again. Your Hotel Rathauspark Team

Dear guest, we are thrilled to know that your family enjoyed such a positive stay, with our excellent location, friendly team, and outstanding cleanliness making a particularly good impression. Your perfect scores across almost every category and your recommendation are a wonderful compliment. We also appreciate your ratings for value for money and our sustainability efforts and will keep them in mind as we continue to improve. We’re grateful that you chose Hotel Rathauspark Wien and took the time to share your experience with us. We hope to welcome you and your family back to Vienna again in the future! Your Hotel Rathauspark Team

Dear guest we’re very pleased to hear that you had an excellent experience with us and that our comfortable rooms, attentive team, and high level of service contributed to your stay. Your 9/10 recommendation is a wonderful recognition, and we’re also grateful for your continued loyalty as an ALL Silver member. We appreciate the ratings you shared across the different areas of your stay and will take them as valuable input as we continue to refine our guest experience. Thank you for choosing Hotel Rathauspark Wien and for taking the time to share your detailed feedback with us. It was a pleasure having you as our guest, and we hope to welcome you and your partner back to Vienna in the future! Your Hotel Rathauspark Team

Dear guest, we’re delighted that you enjoyed the beautiful character of our hotel, your room, and the smooth check-in experience. It’s wonderful to see that your overall stay received a perfect rating and that you would recommend us with a 10/10. We’re sorry, however, that the cleanliness of some areas in the room did not fully meet your expectations. Your comment regarding the vacuuming is important to us, and we will share it with our housekeeping team to ensure greater attention is given to these details. We truly appreciate you choosing to stay with us and taking the time to share your experience. Also we hope to have the pleasure of welcoming you back to Hotel Rathauspark Wien for an even more polished stay next time. Your Hotel Rathauspark Team

Dear guest, thank you very much for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed your stay and especially appreciated the friendliness of our team as well as the cleanliness and comfort of your room. Your kind words about our staff are truly appreciated and will be shared with the team. Thank you as well for being a valued ALL Silver member and for choosing to book your stay through the Handwritten Collection website. We also appreciate your feedback regarding our breakfast selection, as it helps us continue improving our guest experience. We sincerely thank you for your recommendation and hope to have the pleasure of welcoming you back on your next visit to Vienna! Your Hotel Rathauspark Team

Dear guest, thank you very much for your wonderful feedback and for awarding us a perfect rating! We’re truly delighted to hear that you enjoyed every aspect of your stay, from the comfort and cleanliness of our hotel to our breakfast, fitness room, and sustainability initiatives. It is especially rewarding to know that our team made such a positive impression with their friendliness and genuine hospitality. A special thank you as well for your loyalty as an ALL Gold member. We’re pleased to know that you felt well recognized and that your welcome gift exceeded your expectations. Your kind words are a great motivation for our entire team. We sincerely appreciate your recommendation and hope to have the pleasure of welcoming you and your family back again soon! Your Hotel Rathauspark Team

Dear guest, thank you for taking the time to share your feedback. We are very sorry to hear about your experience at the reception. This is certainly not the level of service we strive to provide, and we sincerely apologize that you felt your request was not handled in a helpful and welcoming manner. Please rest assured that we have shared your comments with our reception team, as courteous and attentive service is very important to us. Your feedback helps us identify areas where we can improve. We regret that this interaction negatively affected your stay and hope you will give us the opportunity to provide you with a much better experience on a future visit. Kind regards, Your Hotel Rathauspark Wien Team

Dear guest, thank you very much for your kind feedback! We are delighted to hear that you enjoyed your stay and appreciated our central location. It is also wonderful to know that you were pleased with the cleanliness of your room, our fitness area, and the friendliness of our team. Thank you as well for choosing to book directly with all.com. We truly appreciate your trust and are pleased that your booking experience was a positive one. We hope to have the pleasure of welcoming you and your family back to Hotel Rathauspark on your next visit to Vienna. Kind regards, Your Hotel Rathauspark Wien Team

Dear guest, thank you for taking the time to share your detailed feedback and for your loyalty as an ALL Gold member. We are pleased to hear that you appreciated our location and found our team to be polite and helpful. At the same time, we are truly sorry that your stay did not meet your expectations in several areas. We were particularly concerned to read your comments regarding suspected bed bugs. Please rest assured that we took this matter extremely seriously and immediately arranged a thorough inspection of the room in question by our housekeeping management and an external professional pest control company. We can confirm that no evidence of bed bugs was found. While we are relieved by these findings, we sincerely regret that you and your mother experienced discomfort during your stay and understand how upsetting this must have been. We also apologize that the cleanliness of the room and the recognition of your ALL Gold membership did not meet your expectations. Your comments regarding housekeeping, the welcome benefits, and the Wi-Fi performance have been shared with the relevant departments, as we continuously strive to improve our service. Thank you once again for your honest feedback. We hope you will give us another opportunity to welcome you back to Hotel Rathauspark and provide you with the high standard of hospitality that we aim to deliver. Kind regards, Your Hotel Rathauspark Wien Team

Dear guest, what a pleasure it was to read your wonderfully written review! Thank you for taking the time to share your experience in such a unique and entertaining way. We are absolutely delighted that you felt so warmly welcomed from the moment you arrived and that our team helped you feel at home right away. Your kind words about our reception colleague will certainly be shared with her—they are sure to bring a smile to her face. It is wonderful to know that you appreciated the charm of our historic building combined with modern comforts, from the quiet room and air conditioning to the peaceful atmosphere throughout the hotel. Creating exactly this balance between Viennese history and contemporary comfort is what we strive for every day. And, of course, we couldn't help but smile at the return of the "crooked picture"! We are beginning to think it has become something of a legendary feature of the fourth floor. Whether it is a charming imperfection or simply waiting for your next inspection... we'll let you decide. ;-) Thank you once again for your creativity, your humor, and your incredibly kind words. It was a true pleasure to have you as our guest, and we very much hope to welcome you back to Hotel Rathauspark again soon! Kind regards from Vienna, Your Hotel Rathauspark Team

Dear guest, we are pleased to hear that you had a comfortable and enjoyable stay with us. It is great to know that you appreciated our convenient location, the cleanliness of your room, and the overall comfort of your stay. We are also happy that you found the booking process easy and straightforward. Thank you as well for your feedback regarding our breakfast selection. Guest comments like yours are very valuable and help us continuously review and improve our offer. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back to Hotel Rathauspark on your next visit to Vienna. Your Hotel Rathauspark Team

Dear guest, we are truly delighted to hear that you had such an excellent stay with us. It is wonderful to know that you enjoyed your lovely room, appreciated the helpfulness of our team, and found everything very clean and comfortable throughout your visit. We are also pleased that our central location contributed positively to your experience in Vienna. Thank you very much for your wonderful ratings and your recommendation. We hope to have the pleasure of welcoming you back to Hotel Rathauspark on your next visit. Your Hotel Rathauspark Team

Dear guest, we would like to thank you very much for taking the time to share your experience with us. We are delighted to hear that your first visit to Vienna was such an enjoyable one and that our hotel contributed positively to your stay. It is wonderful to know that you appreciated our central location, making it easy for you to explore the city, as well as the comfort of your accommodation. We are especially pleased that our team was able to assist you in a friendly and helpful manner and that your stay exceeded expectations. Thank you once again for your kind feedback. We hope to have the pleasure of welcoming you back to Vienna in the future. Your Hotel Rathauspark Team

Sehr geehrter Herr K., vielen Dank für Ihre positive Rückmeldung. Es freut uns sehr zu hören, dass Sie Ihren Aufenthalt bei uns genossen haben und insbesondere die freundliche Betreuung durch Mina sowie die Qualität unseres Zimmers und Frühstücks geschätzt haben. Wir freuen uns, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Hotel Rathauspark Wien - Handwritten Collection

Dear Mihai P., thank you for taking the time to review your stay with us. We are delighted to hear that you found our team helpful and were satisfied with the cleanliness and size of your room. We will gladly pass on your positive feedback to our staff. At the same time, we regret that our breakfast did not meet your expectations. We take your comments very seriously, as we are constantly working to improve the quality of our offerings and ensure our guests have a thoroughly enjoyable stay. We appreciate your honest feedback and hope to welcome you back again in the future to demonstrate the improvements we have made. Sincerely, Nicole Mandl General Manager and team at Hotel Rathauspark Vienna Handwritten Collection

Dear Eftychia M., Thank you for taking the time to share your feedback with us. We are sorry to hear that we did not meet your expectations in all areas during your stay. We are particularly sorry that you felt our team was not as friendly and welcoming as you had hoped. Attentive and courteous service is very important to us, and we will discuss your comments internally. We also understand your frustration regarding the taxi booking. We apologize that the requirements you mentioned—the driver's English skills, knowledge of your destination, and the option to pay by card—were not met. We understand that this caused inconvenience, especially on your way to the train station. Thank you for your honest feedback. It helps us to further improve our service quality. We would be delighted if you would give us another opportunity to demonstrate our service to you in the future. Sincerely, Nicole Mandl General Manager and team at Hotel Rathauspark Vienna Handwritten Collection

Dear Bienvenido G. R. J., thank you so much for taking the time to write your constructive review. We are delighted to read that you enjoyed your stay with us so much. It is very important to us that our guests feel well cared for and can enjoy their stay. We would be pleased to welcome you back again and wish you all the best until then. Nicole Mandl General Manager and team at Hotel Rathauspark Vienna Handwritten Collection

Dear guest, thank you very much for your excellent review and perfect rating. We are delighted to hear that you enjoyed your stay, our central location near the Rathaus, and the comfort and cleanliness of your room. Your kind words about our front desk team are greatly appreciated and will be shared with our colleagues. Thank you for your trust as an ALL Platinum member. We look forward to welcoming you and your family back to Hotel Rathauspark on your next visit to Vienna. Kind regards, Your Hotel Rathauspark Team