Hotel Rathauspark Vienna - Handwritten Collection

Dear guest, we’re delighted that you enjoyed the beautiful character of our hotel, your room, and the smooth check-in experience. It’s wonderful to see that your overall stay received a perfect rating and that you would recommend us with a 10/10. We’re sorry, however, that the cleanliness of some areas in the room did not fully meet your expectations. Your comment regarding the vacuuming is important to us, and we will share it with our housekeeping team to ensure greater attention is given to these details. We truly appreciate you choosing to stay with us and taking the time to share your experience. Also we hope to have the pleasure of welcoming you back to Hotel Rathauspark Wien for an even more polished stay next time. Your Hotel Rathauspark Team

Dear guest, thank you very much for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed your stay and especially appreciated the friendliness of our team as well as the cleanliness and comfort of your room. Your kind words about our staff are truly appreciated and will be shared with the team. Thank you as well for being a valued ALL Silver member and for choosing to book your stay through the Handwritten Collection website. We also appreciate your feedback regarding our breakfast selection, as it helps us continue improving our guest experience. We sincerely thank you for your recommendation and hope to have the pleasure of welcoming you back on your next visit to Vienna! Your Hotel Rathauspark Team

Dear guest, thank you very much for your wonderful feedback and for awarding us a perfect rating! We’re truly delighted to hear that you enjoyed every aspect of your stay, from the comfort and cleanliness of our hotel to our breakfast, fitness room, and sustainability initiatives. It is especially rewarding to know that our team made such a positive impression with their friendliness and genuine hospitality. A special thank you as well for your loyalty as an ALL Gold member. We’re pleased to know that you felt well recognized and that your welcome gift exceeded your expectations. Your kind words are a great motivation for our entire team. We sincerely appreciate your recommendation and hope to have the pleasure of welcoming you and your family back again soon! Your Hotel Rathauspark Team

Dear guest, thank you for taking the time to share your feedback. We are very sorry to hear about your experience at the reception. This is certainly not the level of service we strive to provide, and we sincerely apologize that you felt your request was not handled in a helpful and welcoming manner. Please rest assured that we have shared your comments with our reception team, as courteous and attentive service is very important to us. Your feedback helps us identify areas where we can improve. We regret that this interaction negatively affected your stay and hope you will give us the opportunity to provide you with a much better experience on a future visit. Kind regards, Your Hotel Rathauspark Wien Team

Dear guest, thank you very much for your kind feedback! We are delighted to hear that you enjoyed your stay and appreciated our central location. It is also wonderful to know that you were pleased with the cleanliness of your room, our fitness area, and the friendliness of our team. Thank you as well for choosing to book directly with all.com. We truly appreciate your trust and are pleased that your booking experience was a positive one. We hope to have the pleasure of welcoming you and your family back to Hotel Rathauspark on your next visit to Vienna. Kind regards, Your Hotel Rathauspark Wien Team