Mercure Vienna First

Mercure Vienna First

Customer review rating (ALL Rating) 4.6/5 240 reviews

See on a map

Description

Hotel extras

  • EXCELLENT LOCATION: pedestrian zone in the historic city center

  • Charming city hotel in a distinctive Viennese style

  • Vienna 1st bistro: bar and restaurant

  • Awarded the Austrian Ecolabel

ALLSAFE approved hotel

Hotel location

Mercure Vienna First

Desider Friedmann Platz 2
1010 VIENNA
Austria

  • U1 / U4:  Schwedenplatz

  • U3:  Stephansplatz

  • By plane

    WIEN SCHWECHAT At 18km / 11.18 miles - Shuttle paying

  • By train

    HAUPTBAHNHOF At 3km / 1.86 miles

GPS:48.211414, 16.374053

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Near the property
  • Car park

VIENNA 1ST

Historic and modern - a unique location in terms of both architecture and cuisine. Be seduced by the special atmosphere, the delightful scents from our open kitchen, the lounge music and a glass of fine wine from our wine cellar.

Our accommodation(s)

The hotel has 49 non-smoking rooms. Choose between Standard and Privilege Rooms and the Executive Suite. All rooms feature a functional desk, free WIFI and coffee and tea-making facilities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  240 reviews

TripAdvisor Rating  4.5/5  679 reviews

Great location!

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

The hotel was nice. Front desk was not the friendliest, and bar hours were short. Location of hotel was fantastic.

Dear Elizabeth G., Thank you for taking the time to tell us about your experience at the Hotel Mercure Vienna First. I am sorry that your experience did not meet fully your expectations regarding the friendliness of our front desk, one of our most important values; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We would appreciate if you could give us some more information to get the chance to improve our quality? Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

Well lovated

Customer review rating 4.5/5

Rami B. Couples - Confirmed reviews ALL

Very pleased with location, room service and staff

Dear Rami B., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

NICE STAY, great team..... despite abusive police behavior.

Customer review rating 3.5/5

Arturo S. R. Business - Confirmed reviews ALL

Dear Madam, dear Sir, We stayed in your hotem from 16/06 to 18/06/2022 At our arrival we parked in front of the Mercure Vienna Zentrum wich is 50 metres from Mercure Vienna Altstadt, as we were miss lead by the GPS... At the reception the told us to leave the car there, go by foot and them park the car in the public parking. What we did. The area as far as I understand german, is reserved for "load and unload", and is used by taxis, truks and hotel customers. Well, neverthelles we have received a ticket from the charming city police, for having been parked to go for check-in from 20h17 til 20h28 eleven minutes...kind of abusive !! You should adivise your customers, and advise them not to stay there for check-in !!! You should let know to the police, and city authorities that hotel front parking for loading and unloading as a customer is not a federal crime. For the rest, we had a very nice stay, all the team at Vienna First was very kind, all services enjoyable. Respectfull regards Arturo SUAREZ & Priya MOOLCHAND

Dear Arturo Suarez R., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. My colleague send you also an e-mail yesterday. Warm regards from Vienna Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

Well located, friendly service

Customer review rating 4.5/5

Gaby C. Couples - Confirmed reviews ALL

We enjoyed very much our stay. The hotel is very well located, our room was spacious and comfortable, and the staff is very friendly and efficient.

Dear Ana Gaby C., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

Extremely well located.

Customer review rating 5.0/5

Peter K. Couples - Confirmed reviews ALL

Helpful and pleasant staff.

Dear Peter K., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in VIENNA