Mercure Vienna First

Customer review rating (ALL Rating) 4.6/5 1,055 reviews

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Mercure Vienna First - Image 1
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Desider Friedmann Platz 2, 1010 VIENNA, Austria

Description

Hotel extras

  • EXCELLENT LOCATION: pedestrian zone in the historic city center

  • Charming city hotel in a distinctive Viennese style

  • Vienna 1st bistro: bar and restaurant

  • Awarded the Austrian Ecolabel

Our accommodation(s)

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Hotel location

Mercure Vienna First

Desider Friedmann Platz 2
1010 VIENNA
Austria

GPS:48.211414, 16.374053

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

VIENNA 1ST

Historic and modern - a unique location in terms of both architecture and cuisine. Be seduced by the special atmosphere, the delightful scents from our open kitchen, the lounge music and a glass of fine wine from our wine cellar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,055 reviews

TripAdvisor Rating  4.4/5  826 reviews

Certificate of excellence 2025

lovely stay

TripAdvisor rating 5.0/5

EffieD TripAdvisor review

Staff very helpful and professional. Hotel was clean and quirky decor,right up our street.Excellent location close to shops and restraunts,short walk to main area to access transport. Breakfast was fresh,varied and plentiful and replenished regularly. Breakfast room staff were polite and made a good,hot latte😊 . Airport shuttle bus was so easy to use,(€20 return) only 1 stop so cant go wrong dropped off and picked up minutes from the hotel. A pleasurable in this beautiful city.

Dearest Mercure guest, we thank you kindly for the nice and detailed feedback about your stay. Best regards from Vienna, Salvatore - Front Desk

Wonderful experiece

TripAdvisor rating 5.0/5

Юлия Г TripAdvisor review

We stayed here during the Christmas holidays and it was a wonderful experience! The hotel is very cozy and has a great atmosphere. The staff is exceptionally polite and helpful, making us feel welcome every moment. Breakfasts were delicious with a lot of variety. Highly recommended for a stay in Vienna!

Dearest Mercure guest, we thank you kindly for the nice feedback about your stay. Thank you for sharing your experience, we are looking forward to your next visit! Warm regards from snowy Vienna, Salvatore - Front Desk

Customer review rating 5.0/5

Richard W. Couples - Confirmed reviews ALL

Excellent customer service, from the front desk to the breakfast staff to housekeeping. They helped us select a room upon arrival, there was a nice welcome package waiting in our room, front desk was seamless between shift changes, all knew our names, provided great directions and dining suggestions - wonderful stay!

Dear Mr. W., we thank you for your generous feedback regarding your recent stay at Hotel Mercure Vienna First. We are delighted to hear that you enjoyed our excellent customer service and that our staff made a positive impact on your experience. It is rewarding to know that our location and amenities contributed to your wonderful stay. We look forward to welcoming you back in the future! Best regards from beautiful Vienna, Salvatore Baingiu Front Office Manager Mercure Vienna First

Customer review rating 5.0/5

Artan M. Couples - Confirmed reviews ALL

Nice area with with good welcome!! I would love to go back there someday! Thanks

Dear Artan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Richard Front Office

Customer review rating 3.5/5

Jiayang X. Couples - Confirmed reviews ALL

Location is excellent, friendly staff. Water pressure in the bathroom is low, and frequent disturbance of the cleaning is less pleasant despite with the do not disturb sign on. Bed is too soft

Dear Mr. X., we very much appreciate your constructive comments and positive review regarding your stay at the Hotel Mercure Vienna First. Thank you for sharing your experience, we hope your next visit will be even more pleasant than the previous one! Best regards from Vienna, Salvatore Baingiu Front Office Manager

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Other web-users rate our hotel

  • 725 reviews 9.7/10 Location
  • 677 reviews 7.2/10 Room
  • 725 reviews 9.5/10 Service
  • 8 reviews 9.5/10 WiFi
  • 383 reviews 8.8/10 Breakfast
  • 351 reviews 5.1/10 Comfort
  • 271 reviews 8.5/10 Cleanliness
  • 108 reviews 5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.