Name: 4 star Mercure Hotel Wien Innere Stadt - ALL
Address: Desider Friedmann Platz 2, VIENNA, 1010, AT
Telephone: +431905828
Rating: 4.6

Mercure Vienna First

Hotel for travellers looking for local and authentic experiences

The Mercure Vienna First is a stylish boutique hotel in the heart of Vienna and ideal for stays in the historic city center. Located in the immediate vicinity of St. Stephen's Cathedral and Hofburg Palace, it combines modern design with the charm of Vienna's history. The personal atmosphere and elegant ambience make it a popular choice for tourists and business guests. Schwedenplatz and Stephansplatz subway stations are just a few minutes' walk away from the hotel.

Welcome to the Mercure Vienna First, an exclusive boutique hotel in the heart of Vienna. Just a few steps away from St. Stephen's Cathedral and the Hofburg Palace, the hotel offers a perfect base for your stay. Thanks to its central location, many of the most famous attractions and points of cultural interest are just a short walk away, so you can explore the Austrian capital comfortably at your own pace. Ideal for leisure or business guests looking for style and comfort.

With its imperial splendor, Vienna is one of the most beautiful cities in the world. As a guest at the Mercure Vienna First, you are close to all the main attractions and, thanks to the central location, most sights are within easy walking distance.

Welcome to the Hotel Mercure Vienna First at the heart of Vienna! Enjoy your stay in a central location and experience a unique combination of culture, art and Viennese history together with our commitment to sustainable practices.

Roland Hamminger, Hotel Management

Our resources are valuable, which is why sustainability is an integral part of our philosophy. We consciously use energy and materials to contribute to climate protection and optimize our processes for the benefit of the environment and guests. You can support us by skipping daily room cleaning - ALL members received bonus points as a reward. Skip The Clean with Accor - travel sustainably, earn smart!

Hotel extras

EXCELLENT LOCATION: pedestrian zone in the historic city center
Charming city hotel in a distinctive Viennese style
5-minute walk to St. Stephen's Cathedral
Vienna 1st bistro: bar and restaurant
Awarded the Austrian Ecolabel and Green Key

Our accommodation(s)

Room

Standard Double Room

2 pers. max
16 m² / 172 sq ft

Bedding 1 x Double bed(s)
Views: City View or Courtyard View

See availabilities

Room

Privilege Double Room

2 pers. max
20 m² / 215 sq ft

Bedding 1 x Double bed(s) and 2 x Twin bed(s) and 1 x King size bed(s)
Views: City View or Courtyard View

See availabilities

Suite

Executive Suite

4 pers. max
38 m² / 409 sq ft

Bedding 1 x King size bed(s)
Views: City View or Courtyard View
Most of the accommodation: Corner Room

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Hotel location

Mercure Vienna First

Desider Friedmann Platz 2
1010 VIENNA
Austria

GPS:48.211414, 16.374053

+43 1 905828

HAUPTBAHNHOF

Railway station

Access: 3 km / 1.86 mi 15 min drive

Shuttle

Additional charge

Shuttle on call

STEPHANSPLATZ

Art and Culture

Access: 180 m / 0.11 mi

Shuttle

Additional charge

Shuttle on call

HOFBURG

Art and Culture

Access: 650 m / 0.4 mi

Shuttle

Additional charge

Shuttle on call

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Pets not allowed
Shuttle
Restaurant
Wi-Fi
Air conditioning
Breakfast
Bar
100% Non Smoking Property
Room service

Near the property

Car park

VIENNA 1ST

Historic and modern - a unique location in terms of both architecture and cuisine. Be seduced by the special atmosphere, the delightful scents from our open kitchen, the lounge music and a glass of fine wine from our wine cellar.

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5 1,070 reviews

Pnina K. Families - 2/3/2026 Confirmed reviews ALL

My stay at hotel Mercure Vienna first was very pleasant. Every single person was extremely helpful, accommodating, kind and courteous. Everyone went out of the way to make our stay comfortable to make our stay comfortable and safe. It is hard to remember everyone's name, but I must commend EVERY receptionist. They were ALL super helpful, advised us about Vienna, gave so many directions and more. Magda,Kerstin and Yourek who work in the breakfast room, went out of the way to make sure that despite my food restrictions, I had enough and a good variety to eat . The following are reasons because of which I did not give you a 10 : 1) getting in and out of the shower is not safe- you should have grab a bars. This is important not just for the elderly. It is very easy to slip/ trip when you get in and out of the shower which has a raised floor. 2)The lighting in the rooms is insufficient. A good number of small lamps but all in all the rooms are too dark. 3) Taking the phones out of the rooms was done without notifying us. You scared us. The upgrade that you plan, in regard to the phone is unacceptable, unsafe, and in an emergency it can actually endanger a person's life. I tried to chat with the front desk, I'm at home for a week- I have yet to get e response. On the last day of my stay, my key to the room didn't work. I had to get down to the registration desk because there was no way to call it. A guest it the room accross from me ran in to call, but returned embarassed " The room doesn't have a phone" he said. You expect people to use their cell phone, but foreign phones ( Guest from other country) often do not work properly ( I had trouble using Verizon- USA). I don't even want to think what can happen during a night serious emergency whe a Dr or the Fire Dept will be needed.The ewhole idea of no landline in the rooms is dangerouse . You do accept elderly guests.

Dear Pnina, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. The order to remove the telephones from the rooms came directly from our corporate headquarters, but we are working on a solution to ensure security. Sincerely, Roland Hamminger General Manager

Raymond L. Couples - 1/20/2026 Confirmed reviews ALL

We had a very pleasant 4 night stay in this well located, comfortable hotel. Our room was spotlessly clean and had all the amenities we needed. The staff were friendly and helpful. Many of Vienna!s attractions were within easy walking distance and the hotel provided useful tourist information.

Dear Raymond, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Roland Hamminger General Manager

Amy R. Solo - 1/11/2026 Confirmed reviews ALL

I had to change rooms, the rug smelled like cat urine. It got into my socks and made my boots smell, it was so bad I had to leave the boots behind. My next room was larger and only had a faint mildew smell. Staff were efficient, not overly warm or chatty. The woman who works in the morning was the nicest. Location was great. 2nd bathroom was large and nice. Bed was fine. Interior design of hotel could use an upgrade- tired, and red walls are not classy. Overall the stay was fine with the exception of the smelly rug and the loss of my boots.

Dearest Ms. R., we very much appreciate your constructive comments and honest review regarding your stay at the Hotel Mercure Vienna First. Thank you for sharing your experience with us, it is our hope that your next visit will be even more pleasant than the previous one! Best regards from beautiful Vienna, Salvatore Baingiu Front Office Manager Mercure Vienna First

Richard W. Couples - 1/5/2026 Confirmed reviews ALL

Excellent customer service, from the front desk to the breakfast staff to housekeeping. They helped us select a room upon arrival, there was a nice welcome package waiting in our room, front desk was seamless between shift changes, all knew our names, provided great directions and dining suggestions - wonderful stay!

Dear Mr. W., we thank you for your generous feedback regarding your recent stay at Hotel Mercure Vienna First. We are delighted to hear that you enjoyed our excellent customer service and that our staff made a positive impact on your experience. It is rewarding to know that our location and amenities contributed to your wonderful stay. We look forward to welcoming you back in the future! Best regards from beautiful Vienna, Salvatore Baingiu Front Office Manager Mercure Vienna First

Artan M. Couples - 1/2/2026 Confirmed reviews ALL

Nice area with with good welcome!! I would love to go back there someday! Thanks

Dear Artan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Richard Front Office