At the Mercure Vienna First, pets are not allowed.

Mercure Vienna First

Name: 4 star Mercure Hotel Wien Innere Stadt - ALL
Address: Desider Friedmann Platz 2, VIENNA, 1010, AT
Telephone: +431905828
Rating: 4.6

Customer review rating (ALL Rating) 4.6/5 1,156 reviews

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Desider Friedmann Platz 2, 1010 VIENNA, Austria

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Mercure Vienna First

Hotel for travellers looking for local and authentic experiences

The Mercure Vienna First is a stylish boutique hotel in the heart of Vienna and ideal for stays in the historic city center. Located in the immediate vicinity of St. Stephen's Cathedral and Hofburg Palace, it combines modern design with the charm of Vienna's history. The personal atmosphere and elegant ambience make it a popular choice for tourists and business guests. Schwedenplatz and Stephansplatz subway stations are just a few minutes' walk away from the hotel.

Welcome to the Mercure Vienna First, an exclusive boutique hotel in the heart of Vienna. Just a few steps away from St. Stephen's Cathedral and the Hofburg Palace, the hotel offers a perfect base for your stay. Thanks to its central location, many of the most famous attractions and points of cultural interest are just a short walk away, so you can explore the Austrian capital comfortably at your own pace. Ideal for leisure or business guests looking for style and comfort.

With its imperial splendor, Vienna is one of the most beautiful cities in the world. As a guest at the Mercure Vienna First, you are close to all the main attractions and, thanks to the central location, most sights are within easy walking distance.

Welcome to the Hotel Mercure Vienna First at the heart of Vienna! Enjoy your stay in a central location and experience a unique combination of culture, art and Viennese history together with our commitment to sustainable practices.

Roland Hamminger, Hotel Management

Our resources are valuable, which is why sustainability is an integral part of our philosophy. We consciously use energy and materials to contribute to climate protection and optimize our processes for the benefit of the environment and guests. You can support us by skipping daily room cleaning - ALL members received bonus points as a reward. Skip The Clean with Accor - travel sustainably, earn smart!

Hotel extras

EXCELLENT LOCATION: pedestrian zone in the historic city center
Charming city hotel in a distinctive Viennese style
5-minute walk to St. Stephen's Cathedral
Vienna 1st bistro: bar and restaurant
Awarded the Austrian Ecolabel and Green Key

Our accommodation(s)

Room

Standard Double Room

2 pers. max
16 m² / 172 sq ft

Bedding 1 x Double bed(s)
Views: City View or Courtyard View

See availabilities

Room

Privilege Double Room

2 pers. max
20 m² / 215 sq ft

Bedding 1 x Double bed(s) and 2 x Twin bed(s) and 1 x King size bed(s)
Views: City View or Courtyard View

See availabilities

Suite

Executive Suite

4 pers. max
38 m² / 409 sq ft

Bedding 1 x King size bed(s)
Views: City View or Courtyard View
Most of the accommodation: Corner Room

See availabilities

Hotel location

Mercure Vienna First

Desider Friedmann Platz 2
1010 VIENNA
Austria

GPS:48.211414, 16.374053

+43 1 905828

HAUPTBAHNHOF

Railway station

Access: 3 km / 1.86 mi 15 min drive

Shuttle

Additional charge

Shuttle on call

STEPHANSPLATZ

Art and Culture

Access: 180 m / 0.11 mi

Shuttle

Additional charge

Shuttle on call

HOFBURG

Art and Culture

Access: 650 m / 0.4 mi

Shuttle

Additional charge

Shuttle on call

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Pets not allowed
Shuttle
Restaurant
Wi-Fi
Air conditioning
Breakfast
Bar
100% Non Smoking Property
Room service

Near the property

Car park

VIENNA 1ST

Historic and modern - a unique location in terms of both architecture and cuisine. Be seduced by the special atmosphere, the delightful scents from our open kitchen, the lounge music and a glass of fine wine from our wine cellar.

Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.6/5 1,156 reviews

Kawther A. N. Solo - 7/23/2026 Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very! Sincerely, Roland Hamminger General Manager

Trond R. Couples - 7/17/2026 Confirmed reviews ALL

Dear Trond, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very! Sincerely, Roland Hamminger General Manager

Andrew M. F. Business - 7/12/2026 Confirmed reviews ALL

No one at reception at multiple times of day/night. I had travel-related health discomfort and simply wanted a coca-cola or soda to settle my stomach. There was no phone in my room to call for room service. Instead I found a QC code in the room to access a webform on my phone. That turned out to just be an AI chatbot that didn't respond after waiting 30 minutes. No one followed up to help me and there was no-one at reception when I went down to the lobby. I ended up wandering the local streets in the rain at night while feeling sick. I needed to purchase international data roaming on my phone to locate a local store to buy a soda. At checkout there was someone actually present at reception, who sourly checked me out without asking anything about my stay or saying anything other than to take my room key. I am not a picky or demanding customer and usually rate hotels generously if they are even adequate, but this was truly terrible service. I rate 2/10 instead of 1/10 overall because the location and aspects of the building are very nice and the breakfast was OK. The terrible service at this hotel ruined my impression of Vienna.

Dear Andrew M. F., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely regret to learn about the challenges you faced during your visit. It is disheartening to hear that you were unable to receive timely assistance from our reception team. We aim to provide a high level of service and it is clear that we fell short in this instance. I understand your frustration regarding the absence of a phone in your room for direct communication, as well as the difficulties you encountered with our digital assistance options. Your comments will certainly be taken into consideration as we continually strive to improve our guest experience. I appreciate your acknowledgment of our location, the building's charm, and the breakfast offerings. We genuinely value your insights, as they are crucial for us in enhancing our service standards. Thank you once again for your review, and I hope you consider giving us another chance in the future. Best regards, Maria Danzinger Assistant Front Office Manager

Inderpal A. Business - 7/10/2026 Confirmed reviews ALL

Dear Inderpal, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel. Sincerely, Roland Hamminger General Manager

Mustapha C. Business - 7/4/2026 Confirmed reviews ALL

Dearest Mustapha, thank you kindly for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our central location, comfortable accommodations, and quality services. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards from Vienna, Salvatore Baingiu Front Office Manager Mercure Vienna First

Web-users rating

Other web-users rate our hotel

735 reviews 9.8/10 Location
671 reviews 7.4/10 Room
802 reviews 9.4/10 Service
11 reviews 8.8/10 WiFi
399 reviews 8.9/10 Breakfast
355 reviews 5.7/10 Comfort
269 reviews 8.8/10 Cleanliness
97 reviews 5.4/10 Amenities

170 reviews 9.8/10 Location
170 reviews 7.7/10 Room
199 reviews 9.5/10 Service
5 reviews 7.9/10 WiFi
86 reviews 6.1/10 Comfort
77 reviews 8.5/10 Breakfast
73 reviews 8.4/10 Cleanliness
23 reviews 5/10 Value

63 reviews 9.6/10 Location
58 reviews 6.8/10 Room
68 reviews 9.5/10 Service
36 reviews 5.6/10 Comfort
26 reviews 8.7/10 Breakfast
23 reviews 8.7/10 Cleanliness

37 reviews 9.8/10 Location
47 reviews 6.9/10 Room
48 reviews 8.9/10 Service
25 reviews 8.9/10 Breakfast
19 reviews 5.7/10 Comfort
18 reviews 8.8/10 Cleanliness
8 reviews 5.4/10 Amenities
6 reviews 7.9/10 Food

24 reviews 9.7/10 Location
17 reviews 7/10 Room
26 reviews 9.5/10 Service
12 reviews 6.1/10 Comfort
7 reviews 5.4/10 Amenities
6 reviews 8.5/10 Cleanliness
5 reviews 8.6/10 Breakfast

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At the Mercure Vienna First, check-in is available from 03:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Vienna First regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.