Name: 4 star Mercure Hotel Wien Innere Stadt - ALL
Address: Desider Friedmann Platz 2, VIENNA, 1010, AT
Telephone: +431905828
Rating: 4.6

Mercure Vienna First

Hotel for travellers looking for local and authentic experiences

The Mercure Vienna First is a stylish boutique hotel in the heart of Vienna and ideal for stays in the historic city center. Located in the immediate vicinity of St. Stephen's Cathedral and Hofburg Palace, it combines modern design with the charm of Vienna's history. The personal atmosphere and elegant ambience make it a popular choice for tourists and business guests. Schwedenplatz and Stephansplatz subway stations are just a few minutes' walk away from the hotel.

Welcome to the Mercure Vienna First, an exclusive boutique hotel in the heart of Vienna. Just a few steps away from St. Stephen's Cathedral and the Hofburg Palace, the hotel offers a perfect base for your stay. Thanks to its central location, many of the most famous attractions and points of cultural interest are just a short walk away, so you can explore the Austrian capital comfortably at your own pace. Ideal for leisure or business guests looking for style and comfort.

With its imperial splendor, Vienna is one of the most beautiful cities in the world. As a guest at the Mercure Vienna First, you are close to all the main attractions and, thanks to the central location, most sights are within easy walking distance.

Welcome to the Hotel Mercure Vienna First at the heart of Vienna! Enjoy your stay in a central location and experience a unique combination of culture, art and Viennese history together with our commitment to sustainable practices.

Roland Hamminger, Hotel Management

Our resources are valuable, which is why sustainability is an integral part of our philosophy. We consciously use energy and materials to contribute to climate protection and optimize our processes for the benefit of the environment and guests. You can support us by skipping daily room cleaning - ALL members received bonus points as a reward. Skip The Clean with Accor - travel sustainably, earn smart!

Hotel extras

EXCELLENT LOCATION: pedestrian zone in the historic city center
Charming city hotel in a distinctive Viennese style
5-minute walk to St. Stephen's Cathedral
Vienna 1st bistro: bar and restaurant
Awarded the Austrian Ecolabel and Green Key

Our accommodation(s)

Room

Standard Double Room

2 pers. max
16 m² / 172 sq ft

Bedding 1 x Double bed(s)
Views: City View or Courtyard View

See availabilities

Room

Privilege Double Room

2 pers. max
20 m² / 215 sq ft

Bedding 1 x Double bed(s) and 2 x Twin bed(s) and 1 x King size bed(s)
Views: City View or Courtyard View

See availabilities

Suite

Executive Suite

4 pers. max
38 m² / 409 sq ft

Bedding 1 x King size bed(s)
Views: City View or Courtyard View
Most of the accommodation: Corner Room

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Hotel location

Mercure Vienna First

Desider Friedmann Platz 2
1010 VIENNA
Austria

GPS:48.211414, 16.374053

+43 1 905828

HAUPTBAHNHOF

Railway station

Access: 3 km / 1.86 mi 15 min drive

Shuttle

Additional charge

Shuttle on call

STEPHANSPLATZ

Art and Culture

Access: 180 m / 0.11 mi

Shuttle

Additional charge

Shuttle on call

HOFBURG

Art and Culture

Access: 650 m / 0.4 mi

Shuttle

Additional charge

Shuttle on call

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Pets not allowed
Shuttle
Restaurant
Wi-Fi
Air conditioning
Breakfast
Bar
100% Non Smoking Property
Room service

Near the property

Car park

VIENNA 1ST

Historic and modern - a unique location in terms of both architecture and cuisine. Be seduced by the special atmosphere, the delightful scents from our open kitchen, the lounge music and a glass of fine wine from our wine cellar.

Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.6/5 1,127 reviews

Maria M. P. Business - 5/8/2026 Confirmed reviews ALL

The staff us highly competente. I’m really happy if having stayed there

Dear Maria M. P., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you appreciated our location, cleanliness, and the competence of our staff. It is our pleasure to provide a positive experience for our guests. Best regards, Maria Danzinger Assistant Front Office Manager

Xiaochun Y. Friends - 5/3/2026 Confirmed reviews ALL

The front desk young man was very helpful( did not get his name) he was helping us with our train schedule change, he went online to check and printed out backup options, give us taxi contact, very considerate and helpful..!

Dear Xiaochun Y., Thank you for your kind words regarding our location and the assistance you received from our front desk staff. We are pleased to know that our team was able to help make your stay enjoyable. Best regards from Vienna, Salvatore Baingiu Front Office Manager Mercure Vienna First

Aija K. Families - 4/29/2026 Confirmed reviews ALL

I booked this hotel based on location, fridge and air conditioning system. Fridge was very small and I could not fit all a needed in it. Air conditioning was not in use due the spring time, even if during our holiday there were over 20 degrees on many days. The room was very hot and I could not sleep properly. Reception advised to open the window, which we did but you can not keep it open the whole night! We bought a Vienna City card to got discounts, but the reception staff told as that even if there has been mentioned food discount in your hotel, it did not concern breakfast. I felt it was misleading information. Some of hotel reception staff (woman) was rude and far from polite.

Dear Aija, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Roland Hamminger General Manager

Dirk D. B. Couples - 4/26/2026 Confirmed reviews ALL

Room was only half cleaned one day (shower was cleaned but towels still on the floor, bed not made)? Bathroom sink was clogged) during complete stay.

Dear Dirk D. B., Thank you for your feedback. We appreciate your comments regarding our location, breakfast, and staff. However, we regret to hear about the cleaning inconsistencies and plumbing issue you experienced during your stay. We take such matters seriously and will review them with our team. Please next time inform us about any technical issues. We would have taken action immediately Best regards, Maria Danzinger Assistant Front Office Manager

Jani M. V. Business - 4/19/2026 Confirmed reviews ALL

Room ok. Tissue paper was missing from the bathroom and was provided on 3rd day of my visit. Breakfast has been really good in my previous visits but now it was much worse and it was not fully ready at 6:30 when it started. Staff was preparing it still and it gave me negative impression about the quality and preparedness. They were polite and service itself is good.

Dear Jani M. V., thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments about the missing tissue paper and the breakfast service. We strive to ensure that all amenities are readily available upon arrival, and your observations will be noted for our ongoing improvement. It is our goal to provide a consistently high-quality breakfast experience, and we regret that it did not meet your expectations this time. Your praise for our staff's politeness and service is appreciated, and we will continue to emphasize the importance of preparedness and quality in our offerings. We hope to welcome you back to Hotel Mercure Vienna First in the near future! Best regards from Vienna, Salvatore Baingiu Front Office Manager Mercure Vienna First