Mercure Vienna First

Lovely staff and superb breakfast. Only negative is our room was slightly too small to comfortably open our suitcases but the rooms are very well appointed. We visited in January and it was cold outside but we felt that the heating was slightly too high overall throughout the hotel as you feel like stripping naked when you enter the Lobby from outside.

Nice and clean room Well located Comfortable bed

Liked the boutique hotel vibe. Staff really helpful and friendly. Great location. But rooms a bit dark and hot. Would definitely stay again.

We had a junior suite which was modern, well laid out and spacious. The suite comprised a separate living room, large double bedroom and fantastic bathroom complete with walk in shower and a double sink. The suite was spotless and well-maintained. Plenty of wardrobe space, a large safe ( which accommodated our laptops), mini bar, two TVs, sofa and swinging arm chair made for a very comfortable stay. All the staff we met with were friendly and good at their jobs. The only room for improvement would be to have more staff serving at breakfast - we and other guests had to ask for crockery and cutlery supplies to be refreshed - and the breakfast room would benefit from a couple of self-service coffee machines to ease pressure on staff and speed up the service. It is also worth noting that the in-house bar and restaurant is closed on Sunday and Monday evenings.

The overall impression of the hotel is so so. I'd like to mention very unfriendly staff, bad breakfasts, and room with great signs of wear-and-tear. Definitely the hotel is not worth its price range.

Hotel was ok, room was dark because it faced other buildings. There was a damp smell in bathroom and had to leave window open. Check in Receptionist, I think her name was Cristina (she sounded Spanish) was lovely, welcoming and very helpful. Ordinary breakfast with a lovely helpful waiter, Eurek - the only staff that smiled and greeted us at breakfast.

I mentioned that my boyfriend having a birthday and they welcomed as with a wine and chocolates, also left as chocolates for Christmas on the bed :) It's a grate hotel with the best price for what you get that I found in Vienna, clean, beautiful and modern design and the location is just perfect. also the service is really good and they was very welcoming.

For the price i have paid i was expecting way much better

I believe that for the price Of €1581 for 6 nights, I expected better. Wardrobe TOO small. The jackets and coats had to be left hanging on the hangers and in the suitcase. Armchair very uncomfortable. We had a small table to put our things on it, and instead of a chair a vanity stool. The bathroom was not cleaned on two days, the evidence of public hair in the bath is enough. The maid just changed the towels. On the plus side the reception and restaurant staff were very nice and helpful. Breakfast was good, not excellent. For example, the pastries were always the same, day in day out. Only on the morning that we left was there another variety.

Noisy rooms but staff friendly and helpful . Beds a little hard but room a good size

Excellent stay as usual. Reception - always welcoming as usual. You feel home from home with warm hospitality and the rooms are very cosy and comfortable. Only issue is Breakfast, not enough choice. Quite limiting for what you pay for. Apart from this, highly recommended Hotel.

Enjoyed our stay. Quiet hotel & room is first one with tea/coffee making facility. Chocolates on arrival & complimentary contents of fridge. Excellent breakfast & all staff very friendly.

The restocking of the free mini bar was not always complete and the beer choice was disappointing.

First time to Vienna. Visited several of the Christmas markets and a concert at St Stevens. The hotel was an excellent choice because everything we wanted to see was in a reasonable walking distance. The room was very comfortable and had everything we needed. The front desk service was very helpful and provided information on and questions we had.

Stuff was helpful and welcoming. Very nice breakfast. Clean room. Best location. Easy arriving from airport.