Mercure Vienna First

Customer review rating (ALL Rating) 4.5/5 857 reviews

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Mercure Vienna First - Image 1
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Desider Friedmann Platz 2, 1010 VIENNA, Austria

Description

Hotel extras

  • EXCELLENT LOCATION: pedestrian zone in the historic city center

  • Charming city hotel in a distinctive Viennese style

  • Vienna 1st bistro: bar and restaurant

  • Awarded the Austrian Ecolabel

Our accommodation(s)

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Hotel location

Mercure Vienna First

Desider Friedmann Platz 2
1010 VIENNA
Austria

GPS:48.211414, 16.374053

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

VIENNA 1ST

Historic and modern - a unique location in terms of both architecture and cuisine. Be seduced by the special atmosphere, the delightful scents from our open kitchen, the lounge music and a glass of fine wine from our wine cellar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  857 reviews

TripAdvisor Rating  4.5/5  761 reviews

Certificate of excellence 2024

Great housekeeping

TripAdvisor rating 5.0/5

Ignacio D TripAdvisor review

The rooms are kind of tight for a double bed, too close to the wall and I had to dress in the front of the room. The service, Lila of housekeeping, kept the room spotless and very prompt with our needs in our room. Contributed to a very pleasant stay.Thanks Lila!

Dear guest, thank you so much for your fantastic feedback which we will share with our entire team especially with Lily :-) Warm regards from beautiful Vienna Katharina

Great location and friendly staff

Customer review rating 4.5/5

Jade Families - Confirmed reviews ALL

Super friendly staff for checkin and -out. Very helpful in finding our way around. Great location, easy to walk everywhere or hope on public transport. Breakfast was very nice. The hotel fitout is fabulous too!

Dearest Jade, we very much appreciate your nice words and positive review regarding your stay at the Hotel Mercure Vienna First. Thank you for sharing your experience, we hope your next visit will be as pleasant as the previous one! Best regards from beautiful Vienna, Salvatore Baingiu Assistant FO Manager Mercure Vienna First

Great Staff

Customer review rating 5.0/5

Ms Couples - Confirmed reviews ALL

Top location

Dearest Martin, we very much appreciate your nice and positive review regarding your stay at the Hotel Mercure Vienna First. Thank you for sharing your experience, we hope your next visit will be as pleasant as the previous one! Best regards from beautiful Vienna, Salvatore Baingiu Assistant FO Manager Mercure Vienna First

Customer review rating 5.0/5

D. H. Couples - Confirmed reviews ALL

Mr Tom assist me Beyond the need of his duties he took the time to reschedule my accommodations to the hotel that could handle my disabilities that I did not have to use the to flight of stairs that in front hotel #1 very good manager. The staff at the other hotel #2 was wonderful with the Accommodations.

Dear H. D., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

Well located small hotel

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

We liked the location. Room was very small with limited space for luggage etc. Our room was directly next to the elevator which created some noise, especially early in the morning when many people used it. Breakfast seemed quite expensive (50€ for two persons) so we opted for breakfast outside the hotel.

Dear Niklas C., Thank you for taking the time to tell us about your experience at the Hotel Mercure Vienna First. I am sorry that your experience did not meet fully your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

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Other web-users rate our hotel

  • 685 reviews 9.7/10 Location
  • 642 reviews 7.4/10 Room
  • 643 reviews 9.4/10 Service
  • 10 reviews 8.2/10 WiFi
  • 370 reviews 8.7/10 Breakfast
  • 353 reviews 5.4/10 Comfort
  • 265 reviews 9.1/10 Cleanliness
  • 104 reviews 5.3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.