Mercure Vienna First

Warm wellcome comfortable room very nice staff

Great location in city centre and easy to access from Metro (and for return 100E bus back to airport). Room had all the facilities needed for a city break. Would have scored higher if the air conditioning had worked, or the window had opened further - we just couldn't cool the room sufficiently to sleep at night (it was an unseasonably hot week in late October and I guess the hotel had switched off the air-con for the winter!).

Enjoyed my short stay in this hotel. Staff were all helpful and friendly. Breakfast was varied and extensive Room was comfortable and contained all that you might need for a hotel stay.

This is a nice little cosy hotel, in an ideal location close to any landmark in Vienna. We had the room specially decorated called “my room”. It was a nice introduction to the city. We particularly enjoyed the books about the city. The room was very clean, the staff was very nice.

We always stay at your hotel when in Vienna. It has a great location, is unique and most importantly has super friendly and helpful staff from reservations through to the hotel team. The rooms are also nice- we appreciated the good size of our room this last time especially as we stayed for 4 nights. The bathrooms are compact but very cleverly designed so that there is a good large walk in shower. It is so practically that there is a really good sized shelf built in where the shower controls are for all necessary toiletries .

We enjoyed our stay at the Mercure First in Vienna. We received a warm greeting from the clerk when we arrived.The staff was quite accomodating and the room was comfortable and clean. We added a daily breakfast but we were quite disappointed with the breakfast on the Sunday of our stay. We went to eat an hour before it closed. Many items needed to be refilled and it took a long time to get anything that we asked for. Additionally, there was a plate with unfinished food that was left on the serving table. We asked the waitress for coffee but she was standing and eating in the kitchen at the time. It was an unpleasant experience and I felt that my $40.00 (breakfast for two) was totally wasted and that I had been taken advantage of.

The dark colour on the walls and the dark lampshades made the room very dark. Difficult to read in that light.

The hotel was perfect for a couple of days in Vienna. It was stylish & centrally located in a quaint square, with an easy walk to the U Bahn.

Reception staff are very helpful and friendly to provide traveling information

Quiet location, nice room, friendly service, super breakfast

A very nice, very central hotel in the center of Vienna. The people working in the hotel, were always smiling and friendly helpful. We really enoyed our stay.

The room was nice and tidy, location is great

Welcoming and friendly

Our stay in the hotel was very enjoyable and relazing. The location was perfect. All the main places of interest was within waking distance.The hotel location is very interesting,it has a great history to it as it is located in the old Jewish quartre. The receptionist Tanya was very helpful,kind and patient. I think a few chairs and tables to the front of the hotel would greatly add to the experience of the hotel.

This was the first visit to Vienna for both myself an my wife. Generally we were satisfied with the hotel and its very favourable position right in the centre of the old city, especially in the Jewish quarter - near the Synagogue and a Kosher restaurant. The bedroom was generally quiet except for when exuberant youth shouted - perhaps at 3 o'clock in the morning!