Mercure Vienna First

Customer review rating (ALL Rating) 4.5/5 857 reviews

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Description

Hotel extras

  • EXCELLENT LOCATION: pedestrian zone in the historic city center

  • Charming city hotel in a distinctive Viennese style

  • Vienna 1st bistro: bar and restaurant

  • Awarded the Austrian Ecolabel

Our accommodation(s)

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Hotel location

Mercure Vienna First

Desider Friedmann Platz 2
1010 VIENNA
Austria

GPS:48.211414, 16.374053

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

VIENNA 1ST

Historic and modern - a unique location in terms of both architecture and cuisine. Be seduced by the special atmosphere, the delightful scents from our open kitchen, the lounge music and a glass of fine wine from our wine cellar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  857 reviews

TripAdvisor Rating  4.5/5  748 reviews

Certificate of excellence 2024

Great hotel in the middle of it all

TripAdvisor rating 5.0/5

gd1147 TripAdvisor review

We stayed here for 5 nights in a premium double room. The upgrade to the premium room was well worth it for the extra square footage as well as the amazing bathroom. Staff are very helpful and friendly. The location could not be better being located to both the U-Banh and the trams. There are also some great bars right across the square for some low key night life. Would stay here again if we were back in Vienna. The only complaint we had was the bed was slightly too firm, but that is a minor detail.

Convenient location

TripAdvisor rating 5.0/5

Nita C TripAdvisor review

This hotel is ideally situated as you can walk to most tourists attraction. Also located near to the underground which is ideal to get to both palaces. Bar and restaurant are also really close to this hotel, which makes it such a convenient choice. The staff and receptionists at the hotel are really nice and friendly, we were always greeted with warm welcome.

Dear 322nitac, we highly appreciate your fantastic feedback! We will share your words with our entire team! We are happily looking forward to welcoming you another time! Warm regards from Vienna Katharina

Good location

Customer review rating 3.5/5

Avi Families - Confirmed reviews ALL

The room was dark, small window

Dear Lori B., Thank you for taking the time to tell us about your experience at the Hotel Mercure Vienna First. I am sorry that your experience did not meet fully your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

Customer review rating 4.5/5

Arsène Business - Confirmed reviews ALL

Friendly staff, quite and centrally located hotel

Dear Arsene Joseph J., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

Excellent Location

Customer review rating 4.5/5

Scotth Couples - Confirmed reviews ALL

Lovely hotel in excellent location. Rooms nice and clean.

Dear Victoria H., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

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Other web-users rate our hotel

  • 650 reviews 9.6/10 Location
  • 630 reviews 7.2/10 Room
  • 622 reviews 9.2/10 Service
  • 10 reviews 7.8/10 WiFi
  • 369 reviews 8.3/10 Breakfast
  • 355 reviews 5.1/10 Comfort
  • 254 reviews 8.6/10 Cleanliness
  • 104 reviews 5.2/10 Value

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