At the Mercure Vienna First, pets are not allowed.

Mercure Vienna First

Name: 4 star Mercure Hotel Wien Innere Stadt - ALL
Address: Desider Friedmann Platz 2, VIENNA, 1010, AT
Telephone: +431905828
Rating: 4.6

Customer review rating (ALL Rating) 4.6/5 1,157 reviews

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Desider Friedmann Platz 2, 1010 VIENNA, Austria

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Mercure Vienna First

Hotel for travellers looking for local and authentic experiences

The Mercure Vienna First is a stylish boutique hotel in the heart of Vienna and ideal for stays in the historic city center. Located in the immediate vicinity of St. Stephen's Cathedral and Hofburg Palace, it combines modern design with the charm of Vienna's history. The personal atmosphere and elegant ambience make it a popular choice for tourists and business guests. Schwedenplatz and Stephansplatz subway stations are just a few minutes' walk away from the hotel.

Welcome to the Mercure Vienna First, an exclusive boutique hotel in the heart of Vienna. Just a few steps away from St. Stephen's Cathedral and the Hofburg Palace, the hotel offers a perfect base for your stay. Thanks to its central location, many of the most famous attractions and points of cultural interest are just a short walk away, so you can explore the Austrian capital comfortably at your own pace. Ideal for leisure or business guests looking for style and comfort.

With its imperial splendor, Vienna is one of the most beautiful cities in the world. As a guest at the Mercure Vienna First, you are close to all the main attractions and, thanks to the central location, most sights are within easy walking distance.

Welcome to the Hotel Mercure Vienna First at the heart of Vienna! Enjoy your stay in a central location and experience a unique combination of culture, art and Viennese history together with our commitment to sustainable practices.

Roland Hamminger, Hotel Management

Our resources are valuable, which is why sustainability is an integral part of our philosophy. We consciously use energy and materials to contribute to climate protection and optimize our processes for the benefit of the environment and guests. You can support us by skipping daily room cleaning - ALL members received bonus points as a reward. Skip The Clean with Accor - travel sustainably, earn smart!

Hotel extras

EXCELLENT LOCATION: pedestrian zone in the historic city center
Charming city hotel in a distinctive Viennese style
5-minute walk to St. Stephen's Cathedral
Vienna 1st bistro: bar and restaurant
Awarded the Austrian Ecolabel and Green Key

Our accommodation(s)

Room

Standard Double Room

2 pers. max
16 m² / 172 sq ft

Bedding 1 x Double bed(s)
Views: City View or Courtyard View

See availabilities

Room

Privilege Double Room

2 pers. max
20 m² / 215 sq ft

Bedding 1 x Double bed(s) and 2 x Twin bed(s) and 1 x King size bed(s)
Views: City View or Courtyard View

See availabilities

Suite

Executive Suite

4 pers. max
38 m² / 409 sq ft

Bedding 1 x King size bed(s)
Views: City View or Courtyard View
Most of the accommodation: Corner Room

See availabilities

Hotel location

Mercure Vienna First

Desider Friedmann Platz 2
1010 VIENNA
Austria

GPS:48.211414, 16.374053

+43 1 905828

HAUPTBAHNHOF

Railway station

Access: 3 km / 1.86 mi 15 min drive

Shuttle

Additional charge

Shuttle on call

STEPHANSPLATZ

Art and Culture

Access: 180 m / 0.11 mi

Shuttle

Additional charge

Shuttle on call

HOFBURG

Art and Culture

Access: 650 m / 0.4 mi

Shuttle

Additional charge

Shuttle on call

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Pets not allowed
Shuttle
Restaurant
Wi-Fi
Air conditioning
Breakfast
Bar
100% Non Smoking Property
Room service

Near the property

Car park

VIENNA 1ST

Historic and modern - a unique location in terms of both architecture and cuisine. Be seduced by the special atmosphere, the delightful scents from our open kitchen, the lounge music and a glass of fine wine from our wine cellar.

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5 1,157 reviews

Mustapha C. Business - 7/4/2026 Confirmed reviews ALL

Dearest Mustapha, thank you kindly for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our central location, comfortable accommodations, and quality services. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards from Vienna, Salvatore Baingiu Front Office Manager Mercure Vienna First

Liliana P. Families - 7/1/2026 Confirmed reviews ALL

Dear Liliana, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Roland Hamminger General Manager

Loris A. Business - 6/29/2026 Confirmed reviews ALL

Dear Loris, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Roland Hamminger General Manager

Andrew V. Couples - 6/27/2026 Confirmed reviews ALL

Dear Andrew V., Thank you for your feedback regarding your recent stay. We acknowledge your concerns about the limited facilities and appreciate your understanding of the challenges posed by the elevator situation. While we strive to maintain a comfortable environment, we recognize that our property has certain limitations. We will share your kind words about our staff's efforts with the team. Thank you for your insights, and we hope to welcome you back in the future. Best regards, Maria Danzinger Assistant Front Office Manager

Antonio P. Solo - 6/22/2026 Confirmed reviews ALL

Dear Antonio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Roland Hamminger General Manager

Web-users rating

Other web-users rate our hotel

742 reviews 9.8/10 Location
677 reviews 7.4/10 Room
800 reviews 9.5/10 Service
10 reviews 8.5/10 WiFi
400 reviews 9/10 Breakfast
354 reviews 5.8/10 Comfort
269 reviews 8.6/10 Cleanliness
100 reviews 5.4/10 Amenities

172 reviews 9.8/10 Location
174 reviews 7.6/10 Room
198 reviews 9.4/10 Service
5 reviews 7.6/10 WiFi
76 reviews 8.7/10 Breakfast
73 reviews 8.2/10 Cleanliness
20 reviews 5.5/10 Amenities
6 reviews 4.1/10 Bar

61 reviews 9.6/10 Location
57 reviews 7.3/10 Room
65 reviews 9.5/10 Service
33 reviews 5.8/10 Comfort
24 reviews 8.8/10 Breakfast
22 reviews 8.5/10 Cleanliness

37 reviews 9.7/10 Location
47 reviews 6.9/10 Room
48 reviews 9.5/10 Service
24 reviews 9.1/10 Breakfast
19 reviews 8.5/10 Cleanliness
18 reviews 5.6/10 Comfort
8 reviews 5/10 Amenities
6 reviews 7.9/10 Food

25 reviews 9.7/10 Location
17 reviews 7.1/10 Room
27 reviews 9.5/10 Service
7 reviews 5.4/10 Amenities
6 reviews 8.7/10 Breakfast
6 reviews 8.3/10 Cleanliness

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At the Mercure Vienna First, check-in is available from 03:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Vienna First regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.