Mercure Vienna First

Customer review rating (ALL Rating) 4.5/5 2,220 reviews

Mercure Vienna First
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+ 16 Services

Hotel extras

  • EXCELLENT LOCATION: pedestrian zone in the historic city center

  • Charming city hotel in a distinctive Viennese style

  • FREE guided walking tour every Saturday (limited places)

  • Vienna 1st bistro: bar and restaurant

  • Awarded the Austrian Ecolabel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Vienna First

Desider Friedmann Platz 2
1010 vienna
austria

Tel: +431905828

Check-in from 15h00

Check out up to 12h00

  • By plane

    WIEN SCHWECHAT At 18km / 11.18 miles - Shuttle paying

  • By train

    HAUPTBAHNHOF At 3km / 1.86 miles

GPS :48.211414, 16.374053

Hotel services

VIENNA 1ST

Historic and modern - a unique location in terms of both architecture and cuisine. Be seduced by the special atmosphere, the delightful scents from our open kitchen, the lounge music and a glass of fine wine from our wine cellar.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Shuttle
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet
Hotel Services And Equipments
  • Hotel informations
    • 49 rooms
    • No room for people with reduced mobility
    • No family room
    • No connecting room
    • 49 non-smoking rooms
    • 5 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • WIEN SCHWECHAT Additional charge
    • VIE Additional charge
  • BOE Garage at Franz Josefs Kai
    • Near the property

Our accommodation(s)

The hotel has 49 non-smoking rooms. Choose between Standard and Privilege Rooms and the Executive Suite. All rooms feature a functional desk, free WIFI and coffee and tea-making facilities.

Our guest reviews for
Mercure Vienna First

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,220 reviews

TripAdvisor Rating 4.5/5

671 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Fabulous hotel

Customer review rating 4.5/5

Lorraine W. Couples - 10/11/2021 Confirmed reviews ALL

Thank you for looking after us! This is an excellent boutique hotel in a quiet but central location in Vienna. We had a warm and friendly welcome from the staff - the room was lovely. We were so glad we found this place.

Dear Mr. W., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

A very good location for getting around Vienna

Customer review rating 4.0/5

Anonymous Couples - 02/11/2021 Confirmed reviews ALL

Excellent service from very friendly staff. Disappointed that we had to change room as the toilet was not working, then no heating in second room. An enjoyable stay despite the problems

Dear Mr. P., we highly appreciate your very good ranking, even you had to change the room, what we regret! Thank you so much! We are happily looking forward to welcoming you another time! Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

Cold shower

Customer review rating 3.0/5

Nick K. Couples - 01/11/2021 Confirmed reviews ALL

Everything at the hotel stay was great, except I had to take a cold shower at 6am in the morning before I left for my flight. I had run the shower and bathroom sink on hot for 10 minutes and the shower only got luke warm. When I had mentioned this when I had checked out, it seemed like the staff was unconcerned that I had to take a cold shower during my stay, and all that was said was “thanks for letting the staff aware of the problem”

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Hotel Mercure Vienna First. I am sorry that your experience did not meet fully your expectations regarding your unpleasant situation in the morning with the shower; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

Great location

Customer review rating 5.0/5

Michelle Friends - 24/10/2021 Confirmed reviews ALL

Location, service and staff were wonderful!

Dear Michelle F., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

Very convenient location

Customer review rating 4.5/5

Anonymous Couples - 13/10/2021 Confirmed reviews ALL

Quiet although in the heart of Vienna. Staff at reception very helpful.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

Don’t book

TripAdvisor rating 2.0/5

R2850WZmmm Couples - 25/08/2021 TripAdvisor review

We booked this hotel, but it turned out to be closed. The owners only informed us weeks after booking and shortly before traveling. They rebooked us to another branch very nearby, stating that it would have the same quality (mercure Wien Zentrum). Meanwhile other hotel rates had increased so we had little choice to accept, but we regretted it during our stay. The hotel room was very hot as the AC doesnt work properly during the Viennese summer. Opening the window was not an option. All windows are street facing. Our room was directly above the entrance with noise from people entering and leaving, but also of loud drivery trucks than kept their engines running. Complaints were not addressed during our stay.

It can be described in one word: great

Customer review rating 4.5/5

Ted P. Business - 09/03/2020 Confirmed reviews ALL

Great

Dear Ted P., We very much appreciate your great comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Excellent Staff, wonderful stay and perfect location.

Customer review rating 5.0/5

Nigel H. Business - 03/03/2020 Confirmed reviews ALL

We really enjoyed stay here. The staff were extremely helpful. The breakfast was great and the location was perfect. The rooms very well done and the bathroom and shower were great. Thanks for a great stay

Dear Nigel G., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. We are thrilled reading through your kind words. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

CONVENIENT

Customer review rating 3.5/5

Nick Business - 15/02/2020 Confirmed reviews ALL

Generally okay, although difficult to set the room at a cooler temperature - fixed control. From a safety element, when you left the room, the corridor light did not come on for some time - 4th floor. Room was clean and breakfast offered a good choice

Dear Nick D., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback for our breakfast buffet and the clean rooms. I will share your comments with our team. Please note that due to winter time we have in the whole hotel heating. So at the moment it is not possible to cool down the room. I do apologize for the inconvenience. I forwarded you comments to the lights in the corridor to the technician. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Pretty good

Customer review rating 4.5/5

Ben Business - 13/02/2020 Confirmed reviews ALL

Easy (late) check in, friendly and helpful staff, good service

Dear Mr. L., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager´ Mercure Vienna First

Great services.. awesome design, good location!

Customer review rating 5.0/5

Diana G. Couples - 10/02/2020 Confirmed reviews ALL

Great location, modern design, friendly staff, everything was just perfect! I absolutely loved the VIENNA logo in the lobby and the painting on the ceiling. Plus my birthday surprise (wishes card, sweets and wine in the room).. So sweet! ❣ Would definitely recommend!

Dear Mrs. G., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager´ Mercure Vienna First

Breakfast in another league

Customer review rating 5.0/5

Harald S. Business - 31/01/2020 Confirmed reviews ALL

Great breakfast in this hotel, it done with passion and great experience.

Dear Harald S., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback, in particular from an ALL Platinum member. I will share your comments with our whole team, from the Front desk to the breakfast team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please apologize the inconvenience with your invoice, I will send it again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Inconsistance

Customer review rating 2.0/5

Anonymous Business - 30/01/2020 Confirmed reviews ALL

You claim to be green and propose no cleaning for the room but offer in the bathroom a plastic duck... As well as ticket for internet printed on paper... I feel your green proposal is more making money than real ecology !

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Hotel Mercure Vienna First. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The voucher for the High-speed Internet conection is an advantage of your All Card, which only you as a member can benefit from. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julia Ron Assistant Front Office Manager Mercure Vienna First

Very nice hotel

Customer review rating 4.5/5

Ruddy Couples - 28/01/2020 Confirmed reviews ALL

Excellent location and the reception is very friendly and helpful

Dear Ruddy T., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback, in particular from an ALL Gold member. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Comfortable & Central

TripAdvisor rating 4.0/5

Andrew B 26/01/2020 TripAdvisor review

Lovely staff and superb breakfast. Only negative is our room was slightly too small to comfortably open our suitcases but the rooms are very well appointed. We visited in January and it was cold outside but we felt that the heating was slightly too high overall throughout the hotel as you feel like stripping naked when you enter the Lobby from outside.

Dear Mercure Guest. Thank you for choosing Mercure Vienna First as the place to stay when visiting Vienna. Your feedback is what motivates us to keep going, doing our best to fulfill all of our guest’s expectations. It is nice to hear that you started the day well with our rich breakfast buffet. Yes, our rooms are intimate but we hope our guests enjoy their smart design and personalized touches that make it feel like home. You certainly have enjoyed most of our facilities, I do hope you will be able to return to us in the near future. Kind regards from Vienna, Julia Ron Assistant Front Office Manager

I had lovely time in Wien

Customer review rating 5.0/5

Anonymous Friends - 24/01/2020 Confirmed reviews ALL

Nice and clean room Well located Comfortable bed

Dear Federico F., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Super staff at Vienna First

Customer review rating 4.0/5

Stewart S. Couples - 10/01/2020 Confirmed reviews ALL

Liked the boutique hotel vibe. Staff really helpful and friendly. Great location. But rooms a bit dark and hot. Would definitely stay again.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager ´Mercure Vienna First

A modern, well-maintained hotel in excellent location

Customer review rating 4.0/5

Rachel K. Couples - 31/12/2019 Confirmed reviews ALL

We had a junior suite which was modern, well laid out and spacious. The suite comprised a separate living room, large double bedroom and fantastic bathroom complete with walk in shower and a double sink. The suite was spotless and well-maintained. Plenty of wardrobe space, a large safe ( which accommodated our laptops), mini bar, two TVs, sofa and swinging arm chair made for a very comfortable stay. All the staff we met with were friendly and good at their jobs. The only room for improvement would be to have more staff serving at breakfast - we and other guests had to ask for crockery and cutlery supplies to be refreshed - and the breakfast room would benefit from a couple of self-service coffee machines to ease pressure on staff and speed up the service. It is also worth noting that the in-house bar and restaurant is closed on Sunday and Monday evenings.

Dear Rachel K., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will also forward your feedback to our restaurant service and buffet. I do apologize for the inconvenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Location is the only benefit of the hotel

Customer review rating 2.5/5

Dmitrii Families - 30/12/2019 Confirmed reviews ALL

The overall impression of the hotel is so so. I'd like to mention very unfriendly staff, bad breakfasts, and room with great signs of wear-and-tear. Definitely the hotel is not worth its price range.

Dear Dmitrii K., Thank you for taking the time to tell us about your experience at the Hotel Mercure Vienna First. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I do apologize for the inconvenience regarding the entrance door. We tried to fix it as soon as possible. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Exactly, in our standard rooms bathrobe and slippers are available on request. Our staff will be happy to bring you everything you need. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kerstin Allabauer Front Office Manager ´ Mercure Vienna First

Quick Vienna visit

TripAdvisor rating 4.0/5

Al R Couples - 09/11/2019 TripAdvisor review

As we only had 3 days, the location was perfect, close to everything including cafes and restaurants. 5 minutes to get on the U-Bahn and get around the city so with an umbrella, a few showers of rain were not a problem. Very friendly attentive staff, modern and trendy decor. Highly recommended.

Dear Mercure Guest. Thank you for choosing Mercure Vienna First as the place to stay when visiting Vienna. Your feedback is what motivates us to keep going, doing our best to fill all of our guest’s expectations. You are right, if you want to explore the city center there is no better starting point than our hotel. Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours. You certainly have enjoyed most of our facilities, I do hope you will be able to return to us in the near future. Kind regards, Julia Ron Assistant Front Office Manager

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