Mercure Vienna First

Mercure Vienna First

Customer review rating (ALL Rating) 4.6/5 462 reviews

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Hotel extras

  • EXCELLENT LOCATION: pedestrian zone in the historic city center

  • Charming city hotel in a distinctive Viennese style

  • Vienna 1st bistro: bar and restaurant

  • Awarded the Austrian Ecolabel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Vienna First

Desider Friedmann Platz 2
1010 VIENNA
Austria

GPS:48.211414, 16.374053

Telephone +43 1 905828

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Near the property
  • Car park

VIENNA 1ST

Historic and modern - a unique location in terms of both architecture and cuisine. Be seduced by the special atmosphere, the delightful scents from our open kitchen, the lounge music and a glass of fine wine from our wine cellar.

Our accommodation(s)

The hotel has 49 non-smoking rooms. Choose between Standard and Privilege Rooms and the Executive Suite. All rooms feature a functional desk, free WIFI and coffee and tea-making facilities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  462 reviews

TripAdvisor Rating  4.5/5  699 reviews

Great location

Customer review rating 3.5/5

I C. Couples - Confirmed reviews ALL

Great location and decent hotel. Breakfast could be better. Staff was morcelé except the agent that checked us in and out. She was very unwelcoming and paranoid. We asked a question and she rushed us off and told us to come back and ask the agent in the morning as she could not assist us. Very cold, this was the main thing that ruined our stay.

Dear Izlau C., Thank you for taking the time to tell us about your experience at the Hotel Mercure Vienna First. I am sorry that your experience did not meet fully your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

Uncomfy and unfriendly

TripAdvisor rating 2.0/5

Maurice F Couples - TripAdvisor review

The weird combo of pillows so soft they’re non-existent, a mattress so hard your ribs hurt in the morning and single duvets on a double bed that aren’t big enough to cover a grown man individually. Also there was some mix up at booking that should have been easily ironed out but when we tried to discuss this with receptionist she was so rude and dismissive - wouldn’t even entertain letting us discuss it with a manager. Hotel was including breakfast but only for one half of the couple! So one free, one paying €23 for breakfast a day?!? Clearly just burying the price of two in that. We did it - once. So take our tip and skip breakfast here: it’s an uninviting buffet of not-quite mix of offerings to make a meal served in the atmosphere of a library during a funeral. (That said, the breakfast team were the friendliest staff at this hotel). Location was good, ensuite was good, but bed comfort and friendliness sorely lets it down.

Dear Mr. Maurice, thank you for the time spent for your honest and critic review. We deeply apologize if your stay has been so unsatisfactory, if our staff has been unfriendly or our rooms are uncomfortable there is no excuse. Please contact via e-mail at h0781-fo@accor.com in order to understand what went wrong with the breakfast! Looking forward to your reply and wishing you a nice evening from Vienna Salvatore - Guest relations

Much enjoyed

Customer review rating 4.5/5

Stephen Couples - Confirmed reviews ALL

This is an hotel with character that is very well situated. Our room was a good size and well-equipped (we particularly liked the size of the bathroom, the quality of the fixtures, and the ample hot water). All the staff were friendly and helpful. Breakfast is a bit odd. We didn't find out for some days that you could get a jug of coffee, not just the very small cupfuls from the machine. And we only discovered by accident that, on request, staff would boil you an egg. What else could we have had freshly prepared? Further, on most days an unasked-for three-tier rack would arrive with ham, rolls etc. Doesn't this just encourage food waste? But altogether a pleasure to stay at the hotel.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your very constructive advices regarding check in and our breakfast on which we will take care off. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

Below average hotel in a wonderful city

Customer review rating 1.0/5

Sacha M. Couples - Confirmed reviews ALL

Would not recommend staying here….. uncomfortable beds and bedding, awful breakfast and rude staff. That pretty much covers it!

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Hotel Mercure Vienna First. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your point about "dining not possible" was not clear to me, also about room type, maybe you can explain it to me more in detail. My colleagues did not offer you a room change? Thank you for your answer! Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

It was absolutely satisfying stay - perfect location and perfect service.

Customer review rating 4.5/5

Iva I. Business - Confirmed reviews ALL

I find the hotel and the staff very polite and supportive. The room and bathroom were clean and nice, comfortable bed and pillows.

Dear Iva I., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

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Other web-users rate our hotel

  • 333 reviews 9.6/10 Location
  • 335 reviews 7.3/10 Room
  • 341 reviews 9.3/10 Service
  • 7 reviews 7.8/10 WiFi
  • 193 reviews 7.2/10 Breakfast
  • 193 reviews 5/10 Comfort
  • 130 reviews 8.7/10 Cleanliness
  • 54 reviews 4.9/10 Value

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