Mercure Vienna First

Customer review rating (ALL Rating) 4.5/5 752 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • EXCELLENT LOCATION: pedestrian zone in the historic city center

  • Charming city hotel in a distinctive Viennese style

  • Vienna 1st bistro: bar and restaurant

  • Awarded the Austrian Ecolabel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Mercure Vienna First

Desider Friedmann Platz 2
1010 VIENNA
Austria

GPS:48.211414, 16.374053

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Near the property
  • Car park

VIENNA 1ST

Historic and modern - a unique location in terms of both architecture and cuisine. Be seduced by the special atmosphere, the delightful scents from our open kitchen, the lounge music and a glass of fine wine from our wine cellar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  752 reviews

TripAdvisor Rating  4.5/5  725 reviews

Certificate of excellence 2023

VERY GOOD AND WELL LOCATED!

TripAdvisor rating 5.0/5

Sandra F TripAdvisor review

There are two Mercure hotels very close together. We chose the Mercure Vienna First based on the photos on the website and it was an excellent choice. The hotel is very well located, despite being in a car-free location, but there was no problem, as the taxi dropped us off 10 meters from the hotel entrance. The room is very comfortable and clean, the breakfast was excellent and the service was kind.

Dear Sandra, we highly appreciate your fantastic feedback! It`s great to hear that you had a good time in Vienna! Warm regards from beautfiul Vienna Katharina

This is an excellent location! So close to the Old Town Vienna.

Customer review rating 4.5/5

Val H. Couples - Confirmed reviews ALL

Lovely reception from the girls at the front desk. The rooms are very clean and comfortable.

Dear Valerie H., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

Great hotel in the heart of Vienna

TripAdvisor rating 5.0/5

Vercingeterix Couples - TripAdvisor review

We were very happy with this hotel stay . It was right in the heart of everything in Vienna. The staff were very friendly and helpful. The room was very clean and modern. Especially the bathroom as it had an amazing shower and very good quality towels. The bed was very comfortable and the room was cleaned every day. The only down side was the bar area was too quiet for a hotel , but only 2 minutes away were very nice bars and restaurants. I would recommend this hotel as a perfect spot to visit Vienna.

Dearest Vercingeterix, we thank you kindly for the nice and positive review of your stay! We are looking forward to welcoming you again soon Best regards from Vienna Salvatore - Guest relations

Very good location, comfortable stay

Customer review rating 4.5/5

Reggie Business - Confirmed reviews ALL

My room is spacious as well as the bathroom which is rare in Europe. Staff are nice. Location is quiet even though there are bars right outside the hotel. Maybe because it isn’t in the high traffic tourist areas. Good amount of selection for breakfast & all tasted good. Over all, will definitely stay here again when in Vienna

Dear Regina C U., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

Good room, horrible breakfast

TripAdvisor rating 3.0/5

Staffan R Business - TripAdvisor review

The location of the hotel is great, as it’s walking distance to a lot of Viennas most visited sites and also a close distance from the subway, which can take you further out from the city centre. The room was also good, although a bit small, but no real complaint, just an observation. What brings this hotel down is the breakfast. There’s nothing done right in there. The coffee is bad (which I don’t get, because they have a fancy espresso machine up front, but they get the coffee from the back?!), the scrambled eggs are bad, the juice is bad… Everything just feels cheap and without any thought. With a better breakfast, this would be a really really good hotel. A bit of a shame.

Dear Staffan, thank you kindly for the constructive review of your stay. We are are sorry to read that the breakfast has not been satisfactory! We deeply apologize for that and we will make sure it will not be the case in the future! Best regards from Vienna Salvatore - Guest relations

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Other web-users rate our hotel

  • 569 reviews 9.7/10 Location
  • 550 reviews 7.6/10 Room
  • 592 reviews 9.3/10 Service
  • 9 reviews 8.9/10 WiFi
  • 325 reviews 8.2/10 Breakfast
  • 322 reviews 5.1/10 Comfort
  • 231 reviews 8.7/10 Cleanliness
  • 80 reviews 4.6/10 Amenities

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