Dear Loong L. Z., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. We are pleased to hear that you found our hotel well located in PIK and that the room was suitable for your short stay. At the same time, we sincerely apologize for the aspects of your experience that did not meet your expectations, particularly regarding the condition of the room, hallway, and carpet. We have also taken note of your comment regarding the unpleasant smell on the 12th floor, particularly around room 1203. Please be assured that we will share this feedback with our Engineering and Housekeeping teams for further inspection and appropriate follow-up. Your comments regarding the overall condition of the rooms and carpets are also valuable to us as we continuously work to maintain and improve our facilities. We truly appreciate your constructive feedback, as it helps us identify areas where we can do better. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and pleasant stay. Sincerely, Ricky HALIM Front Office Manager

Dear Asep G., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. We are pleased to hear that you enjoyed our strategic location and that your overall experience was very good. We sincerely appreciate your constructive feedback regarding the temperature in our breakfast restaurant. We understand how important a comfortable environment is when enjoying your breakfast, and we will share your comments with the relevant team for further improvement. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back and providing you with an even more comfortable experience on your next stay. Sincerely, Ricky HALIM Front Office Manager

Dear Caide A. D. , We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Dear Chih S. G., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Dear Anto A. , We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Dear Suryanto W., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Dear Markus T., Thank you very much for taking the time to share your feedback with us. We’re truly pleased to know that you had a comfortable stay at Mercure Jakarta Pantai Indah Kapuk and that our Front Desk team made a positive impression during your check-in. At the same time, we sincerely apologize that the lighting in your room did not provide the brightness and comfort you needed. We completely understand how important proper lighting can be, especially when relaxing, reading, or working in the room. While the room lighting follows our standard template, we genuinely appreciate you bringing this to our attention. Please rest assured that on your next visit, we would be more than happy to arrange an additional desk lamp in your room to make your stay more comfortable and better suited to your needs. Thank you again for your valuable feedback. We truly appreciate it, and we hope to have the pleasure of welcoming you back to Mercure Jakarta Pantai Indah Kapuk for an even more comfortable stay. Sincerely, Ricky HALIM Front Office Manager

Dear Mr. Edward S., Thank you very much for taking the time to share such detailed feedback about your stay at Mercure Jakarta Pantai Indah Kapuk. We are delighted to hear that you enjoyed our convenient location, especially our direct access to the shopping mall, which provides easy access to a variety of dining, shopping, and entertainment options. We are also pleased to know that you found your room comfortable, well furnished, and thoughtfully arranged for your stay. We sincerely apologize for the inconvenience caused by the refrigerator not functioning properly during your stay. Your feedback has been shared with our Engineering team, and we will ensure that the refrigerator is thoroughly inspected and serviced to prevent a similar issue from occurring in the future. We also appreciate your honest comments regarding our room rates. We understand the importance of ensuring that our guests feel the overall experience and facilities provide good value, and your feedback will be taken into consideration as we continue to improve our services. It is truly encouraging to know that, despite these concerns, you enjoyed your stay and would consider returning to Mercure Jakarta Pantai Indah Kapuk. We sincerely look forward to welcoming you back and providing you with an even more comfortable and enjoyable experience. Sincerely, Ricky HALIM Front Office Manager

Dear Kevin T., Thank you for sharing your experience with us, and we truly appreciate your continued trust in Mercure Jakarta Pantai Indah Kapuk. We are sorry to learn that the room temperature during your previous stay was not as comfortable as expected. We completely understand how important a cool and restful room is, especially after a long day. We also appreciate you bringing the unusual sound of flowing water to our attention. As you are returning to stay with us today, we have taken your feedback seriously. Our team has already arranged and carefully checked your room prior to your arrival, with particular attention to the room temperature and overall room condition, to ensure a more comfortable experience this time. At Mercure Jakarta Pantai Indah Kapuk, we truly value the trust of our returning guests and are committed to providing warm hospitality, comfort, and attentive service. We sincerely appreciate your understanding and look forward to welcoming you back today. We hope your stay this time will be smooth, comfortable, and enjoyable. Sincerely, Ricky HALIM Front Office Manager

Dear Ho S. W., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Dear Riza N. P., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Dear Hamzah F. P., Thank you so much for your lovely review and for taking the time to appreciate our team at Mercure Jakarta Pantai Indah Kapuk. We are truly happy to know that, even during your short one-night stay, our team could make your journey a little easier and more comfortable. It was our pleasure to assist with your early wake-up call, prepare your breakfast pack, and help arrange your taxi. Your kind words and warm wishes mean so much to us. They are a wonderful encouragement for our team to continue creating thoughtful and caring experiences for every guest. Thank you once again for choosing Mercure Jakarta Pantai Indah Kapuk. We sincerely look forward to welcoming you back and making your next stay just as pleasant. Sincerely, Ricky HALIM Front Office Manager

Dear Dwayne S., Thank you very much for taking the time to share such a thoughtful and wonderful review of your experience at Mercure Jakarta Pantai Indah Kapuk. It is truly heartwarming to know that, as a frequent visitor to Jakarta, you continue to find comfort and convenience during your stays with us. We are especially delighted that the warm greetings and friendly hospitality extended by our Mercure team have become a meaningful part of your visits. Creating a welcoming atmosphere where our guests feel genuinely recognized and at home is something we value greatly. We are also pleased to hear that you consistently enjoy a comfortable and restful stay with us. Your kind words are a wonderful encouragement to our entire team and reaffirm our commitment to providing attentive service, genuine hospitality, and a comfortable experience for every guest. Thank you for making Mercure Jakarta Pantai Indah Kapuk your preferred home whenever you are in Jakarta. We truly appreciate your continued trust and loyalty, and we look forward to welcoming you back on your next visit with the same warm smiles, thoughtful service, and comfortable stay you have come to expect. Sincerely, Ricky HALIM Front Office Manager

Dear Sharidin B. S., Thank you very much for taking the time to share your wonderful feedback with us. We are truly delighted to learn that you had a pleasant stay and that you found our staff to be helpful and attentive throughout your visit. We are also pleased to know that you appreciated our convenient location. At our hotel, we are committed to providing our guests with warm hospitality, attentive service, and a comfortable experience, and it is especially rewarding to hear that our team made a positive impression on you. Your kind comments are greatly appreciated and will certainly be shared with our team as encouragement to continue delivering the high standards of service that our guests deserve. It is our sincere pleasure to know that you are looking forward to returning. We would be delighted to welcome you back on your next visit and hope to make your future stay with us even more enjoyable and memorable. Thank you once again for your kind review and for choosing to stay with us. We truly look forward to welcoming you back soon. Warmest regards, Ricky Halim Front Office Manager

Dear Ms. Eny R., Thank you sincerely for taking the time to share such a thoughtful and heartfelt review of your recent stay at Mercure Jakarta Pantai Indah Kapuk. We are truly delighted to know that you and your child had such a pleasant experience with us, even during your one-night stay. It is especially meaningful to hear that our strategic location, complete and delicious breakfast, and attentive service made your visit comfortable and enjoyable. We are also grateful that your relative recommended our hotel to you and that we were able to live up to those expectations. We understand that travelling with a child can come with its own challenges, so we are particularly pleased to hear that our team was friendly, responsive, and able to assist with your early check-in as soon as the room became available. We hope this gesture helped make the beginning of your stay more relaxed and convenient. We truly appreciate your special mention of our entrance, baggage handling, and reception teams. Your kind recognition will be shared with them, as it is a wonderful encouragement for the team to continue delivering warm, genuine, and attentive hospitality to every guest. Thank you once again for choosing Mercure Jakarta Pantai Indah Kapuk. We sincerely hope to have the pleasure of welcoming you and your family back for a longer and equally memorable stay in the future. Sincerely, Ricky HALIM Front Office Manager

Dear Rene T., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. We are pleased to know that you found our hotel clean and comfortable, and that our staff were helpful and attentive throughout your stay. Your kind words are sincerely appreciated and will be shared with our team. At the same time, we genuinely appreciate your constructive feedback regarding the shower leakage. Please accept our sincere apologies for the inconvenience this may have caused during your stay. We understand how important it is for our guests to have a fully functional and comfortable bathroom, and we take your comments seriously. We have shared your feedback with our Engineering team for further inspection and appropriate action. Thank you once again for bringing this matter to our attention. Feedback such as yours helps us identify areas where we can improve and provide a better experience for our guests. We hope to have the opportunity to welcome you back and provide you with a more seamless and comfortable stay. Sincerely, Ricky HALIM Front Office Manager

Dear Omar N., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Dear Mrs. Angelia W., Thank you sincerely for sharing such a heartfelt review of your almost six-week stay at Mercure Jakarta Pantai Indah Kapuk. It is truly wonderful to know that you and your family had such a comfortable and memorable experience with us. We are especially touched to hear how warmly our team cared for your little one. We believe that genuine hospitality is often found in the small, thoughtful gestures, and knowing that our chef took the time each morning to check on your child’s preferences makes us very happy. A stay of almost six weeks is a significant amount of time, and we are truly grateful that our team was able to make you and your family feel welcomed, cared for, and at home throughout your stay. Your kind words about our friendly and attentive colleagues mean a great deal to the entire Mercure PIK team, and we will certainly share your appreciation with them. Thank you once again for choosing Mercure Jakarta Pantai Indah Kapuk and for allowing us to be part of your family’s journey. We would be delighted to welcome you and your family back whenever your travels bring you to Jakarta. Until then, we wish you and your little one many wonderful moments ahead! Sincerely, Ricky HALIM Front Office Manager

Dear Fella A., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager