Mercure Newcastle Airport

Mercure Newcastle Airport 4 stars

Customer review rating (ALL Rating) 4.5/5 428 reviews

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Hotel extras

  • Centrally located between Newcastle & Port Stephens

  • Close to Quad bike adventures on Stockton beach

  • Newcastle Airport has 9 destinations with direct flights

  • Car parking available (cost applies)

ALLSAFE approved hotel

Hotel location

Mercure Newcastle Airport

2 Williamtown Drive
2318 WILLIAMTOWN
Australia

GPS:-32.810072, 151.843465

Telephone +61 2 4033 8900

Fax +61 2 4033 8900

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MACH ONE

Mach One Restaurant and Bar is open daily for breakfast & dinner. The fully licensed bar also has an extensive selection of tap beers and local wines.

Our accommodation(s)

Mercure Newcastle Airport has spacious Rooms featuring a flat screen TV, soundproof windows, Foxtel, air conditioning and high speed WiFi Internet access.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  428 reviews

TripAdvisor Rating  4.5/5  335 reviews

Great location easy access

Customer review rating 4.5/5

Susan Couples - Confirmed reviews ALL

Shirt and sweet. Great room service

Dear Susan W., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Very handy for staying when on a long road trip

Customer review rating 5.0/5

Peter Couples - Confirmed reviews ALL

Staff were great, room clean and tidy.

Dear Peter T., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

A little below expectations.

Customer review rating 3.5/5

Richard R. Couples - Confirmed reviews ALL

The stay was generally good with the exception of room cleaning where a used face washer from previous guest was still in the shower and a very uninviting breakfast of 2 poached eggs perched in the middle of a large plate with no other accompaniment (not even a sprig of parsley) for $8.50, making them extremely expensive eggs. I believe this to be below expectations for the Mercure.

Dear Richard R., Thank you for taking the time to tell us about your experience at the Mercure Newcastle Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcus Leigh General Manager

Well located yes

Customer review rating 4.5/5

Beth Families - Confirmed reviews ALL

What about the short trip from the hotel to the airport, it used to be a complimentary short bus trip, especially to people who are incapacitated in some way, having left my car there while away, and having to get a taxi there and back - if any available!

Dear Elizabeth B., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Comfortable stay in a convenient location.

Customer review rating 4.0/5

David A. Business - Confirmed reviews ALL

2 x night stay, well presented hotel a short walk to the terminal building. Comfortable rooms with a variety of pillow choices. 8/10 due to no bottled water and no soft close on hotel doors, both mornings woken up by other guests leaving as doors slam.

Dear David A., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

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Other web-users rate our hotel

  • 174 reviews 8.3/10 Location
  • 310 reviews 8.4/10 Room
  • 345 reviews 9/10 Service
  • 206 reviews 7.8/10 Food
  • 177 reviews 9.1/10 Cleanliness
  • 62 reviews 5.3/10 Value
  • 58 reviews 9.2/10 Vibe
  • 52 reviews 6.7/10 Breakfast

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