Mercure Newcastle Airport 4 stars

Customer review rating (ALL Rating) 4.5/5 801 reviews

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Description

Hotel extras

  • Centrally located between Newcastle & Port Stephens

  • Close to Quad bike adventures on Stockton beach

  • Newcastle Airport has 9 destinations with direct flights

  • Car parking available (cost applies)

Our accommodation(s)

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Hotel location

Mercure Newcastle Airport

2 Williamtown Drive
2318 WILLIAMTOWN
Australia

GPS:-32.809519, 151.842247

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MACH ONE RESTAURANT & BAR

Mach One Restaurant and Bar is open daily for breakfast & dinner. The fully licensed bar also has an extensive selection of tap beers and local wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  801 reviews

TripAdvisor Rating  4.3/5  346 reviews

Customer review rating 3.5/5

Denis O. Families - Confirmed reviews ALL

The only thing that was annoying was the shower, my wife had a shower and the bathroom virtually floods from the amount of water NOT stopped by the screen, we had to use both our towels and the hand towels to prevent the water from getting out of the bathroom.

Dear Guest, Thank you for your review of our hotel. We hope to see you again very soon. Sincerely, Marcus Leigh General Manager

Customer review rating 4.5/5

Eddie N. Families - Confirmed reviews ALL

Alex at reception was the definition of customer service. He made us feel like we were staying in a 7 star hotel. Alex made a few changes to accommodate our needs which made our kids happy so Alex my friend, thankyou and you should be promoted...cheers

Dear Guest, Thank you for the great review of our hotel! Thank you for your kind words regarding Alex - we too know he is an asset to the hotel, and we will ensure he receives your feedback. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marcus Leigh General Manager

Customer review rating 1.0/5

Sarah S. Business - Confirmed reviews ALL

Your beds are the worst we’ve ever slept on. We travel for work and they’re the hardest beds, no blankets on the bed, just a sheet and a thin cover, awful!!! Convenient yes but never again!

Dear Guest, Thank you for your review of our hotel. It's disappointing to hear your comments regarding our beds considering we only usually receive rave reviews. We do adhere and follow the bedding requirements of the Mercure global branding. Sincerely, Marcus Leigh General Manager

Great airport hotel

TripAdvisor rating 5.0/5

PeterG873 TripAdvisor review

Rooms were absolutely silent. Even our room facing the runway had absolutely zero noise. Everything was clean and modern. Air con and wifi were excellent on a stinking hot day. Staff friendly. Dinner in the restaurant was above the Accor average and breakfast was à la carte. Plenty of parking for $15 per night. Definitely a great, simple hotel done very well.

Dear PeterG873 Thank you for your 5 Star Review of our hotel. We're so pleased to hear that you enjoyed your stay with us and really appreciate your comments about all the areas of the room and hotel. We too believe that our food is a cut above so it's great to receive your feedback. Hope to see you again next time you're in the vicinity. Kind regards

Customer review rating 2.5/5

Steven G. Couples - Confirmed reviews ALL

Food and service in the restaurant was disappointing. Poor lighting in the room. Tops of hand wash facing towards the wall and awkward to use.

Dear Guest, Thank you for taking the time to share your feedback. We hope to deliver the kind of excellent service experience we always strive to deliver on your next visit. Sincerely, Marcus Leigh General Manager

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Other web-users rate our hotel

  • 230 reviews 8.7/10 Location
  • 421 reviews 8.5/10 Room
  • 488 reviews 9.1/10 Service
  • 278 reviews 8.4/10 Food
  • 203 reviews 9.1/10 Cleanliness
  • 76 reviews 4.8/10 Value
  • 60 reviews 7.4/10 Breakfast
  • 53 reviews 9/10 Vibe

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