Mercure Newcastle Airport 4 stars

Customer review rating 4.5/5 4,960 reviews

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Mercure Newcastle Airport
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+ 19 Services

Hotel extras

  • Centrally located between Newcastle & Port Stephens

  • Close to Quad bike adventures on Stockton beach

  • Complimentary shuttle bus transfers to the airport

  • Newcastle Airport has 9 destinations with direct flights

  • Car parking available (cost applies)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • NEWCASTLE AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Babysitting on requestPaying
  • Boat excursionsPaying
Business services
  • 5 Meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Mercure Newcastle Airport

2 Williamtown Drive
2318 williamtown
australia

Tel: +61240338900

Fax: (+61)2/40338900

Check-in from 14h00

Check out up to 11h00

  • HAMILTON STATION NEWCASTLE : 

  • By plane

    NEWCASTLE AIRPORT At 1km / 0 miles

  • By plane

    NEWCASTLE AIRPORT At 0km / 0 miles - Shuttle free

  • By plane

    SYD At 189km / 117 miles

  • By train

    HAMILTON STATION At 24km / 14 miles

  • By train

    HAMILTON STATION At 24km / 14 miles

GPS :-32.810072, 151.843465

Our accommodation(s)

Mercure Newcastle Airport has spacious Rooms featuring a flat screen TV, soundproof windows, Foxtel, air conditioning and high speed WiFi Internet access.

Standard Room 1 King Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: Airport view, Forest view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room 2 Single Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: Airport view, Forest view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

MACH ONE

Type of cuisine: Bistro

Mach One Restaurant and Bar is open daily for breakfast & dinner. The fully licensed bar also has an extensive selection of tap beers and local wines.

MACH ONE BAR

Non contractual photo

Mach One bar serves light snacks and has an extensive selection of tap beers, local wines and cocktails.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 104

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Newcastle Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,960 reviews

tripadvisor

TripAdvisor Rating 4.5/5

327 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Short Stay

Customer review rating 5.0/5

Trina Business - 29/04/2021 Confirmed reviews ALL

Business overnight trip, friendly staff, clean rooms, noise proof, breakfast was delicious, convenient to the Airport

Dear Trina S., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Fantastic from check-in to check-out

Customer review rating 5.0/5

Anonymous Couples - 28/04/2021 Confirmed reviews ALL

Our experience with you as always was enjoyable. All the staff from reception, room service and housekeeping were extremely helpful on our stay.

Dear Lisa H., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Always Consistent

Customer review rating 4.5/5

Cheryl G. Friends - 27/04/2021 Confirmed reviews ALL

I make a point of stopping at the Mercure, Newcastle Airport either before my outgoing flight or my incoming flight, knowing that I will have a good nights sleep and a very clean environment.

Dear Cheryl G., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Good stay

Customer review rating 4.0/5

Geoff Business - 27/04/2021 Confirmed reviews ALL

Didn't have a reservation. Staff were helpful and quick in finding a room due airline cancelled flight.

Dear Geoff B., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Location was perfect for work at RAAF base Williamtown

Customer review rating 4.5/5

Anonymous Business - 26/04/2021 Confirmed reviews ALL

Good

Dear Kevin W., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Excellent Experience

Customer review rating 5.0/5

Sally G. Business - 26/04/2021 Confirmed reviews ALL

I have stayed at this hotel a few times and every time it's an excellent experience. The staff are amazing, the rooms are always clean and fresh. And the food is fantastic. Honestly couldn't hope for a better experience when staying at a hotel.

Dear Sally G., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Good stay

Customer review rating 5.0/5

H. P. Families - 25/04/2021 Confirmed reviews ALL

It was great to see the jets take off. The hotel has double pane windows so noise was not a factor. Staff both front desk and cleaning and room service staff were very pleasant and helpful.

Dear Patricia, We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Calen Romaniuk Assistant Manager

Well located

Customer review rating 5.0/5

Deb M. Families - 23/04/2021 Confirmed reviews ALL

Friendly staff, great location, COVID safe, and well priced.

Dear Deborah, We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Calen Romaniuk Assistant Manager

Considering the good location near the Airport and the RAAF Base the Room was very quite.

Customer review rating 4.5/5

Lindsay H. Solo - 22/04/2021 Confirmed reviews ALL

All the staff I came into contact with were quite happy to help in any way and they always had a smile on their face. I was being a tourist coming to the area to see the Fighter Aircraft Museum and the Hotel is only five minutes from that location. The room I stayed in was very quite even though it was five minutes from the Airport and RAAF facilities. The bed was very comfortable and the shower facilities very good with great hot water. I would certainly stay again whenever I am in the area.

Dear Lindsay J H., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Always a good experience

Customer review rating 4.5/5

Mark Business - 21/04/2021 Confirmed reviews ALL

Great staff, friendly and helpful.

Dear Mark H., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

A pleasant evening and stay

Customer review rating 5.0/5

Lorraine S. Business - 21/04/2021 Confirmed reviews ALL

My husband, son and myself stayed for one night at this hotel. Staff are always most friendly and helpful. We dined in the restaurant and all enjoyed our meal. Breakfast the following morning was, as usual, very good. The rooms are always clean and tidy. We enjoy our stays at this establishment

Dear Lorraine S., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager
Customer review rating 3.0/5

Anonymous Business - 21/04/2021 Confirmed reviews ALL

This hotel was once good value for money now it is over priced particularly now having to pay for parking. I stay out of necessity not because I want to. I will have to explore other options in Medowie of Raymond Terrace going forward. The menu is limited.

Dear Derek O., Thank you for taking the time to tell us about your experience at the Mercure Newcastle Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I would like to note that 4 years ago when you stayed with us, your rate was higher than the most recent one and you also paid for car parking. We're proud to remain competitive in a ever increasing demand for domestic travel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcus Leigh General Manager

Convenient, clean, quite and comfortable

Customer review rating 4.5/5

Mick Solo - 20/04/2021 Confirmed reviews ALL

Late notice booking, yet staff friendly and helpful.

Dear Michael G., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Good stay and reasonably priced

Customer review rating 5.0/5

Marlene Couples - 20/04/2021 Confirmed reviews ALL

Very comfortable well appointed rooms and facilities in a well located area.

Dear Marlene M., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

good clean ex location

Customer review rating 4.5/5

Peter C. Families - 20/04/2021 Confirmed reviews ALL

very good will stay again

Dear Peter c., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Great room

Customer review rating 5.0/5

Bel Business - 18/04/2021 Confirmed reviews ALL

Easy checkin/out great room

Dear Belinda, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Calen Romaniuk Assistant Manager

Good Stay

Customer review rating 4.5/5

Chris Y. Families - 18/04/2021 Confirmed reviews ALL

Ideally located for the time we had available. The staff were friendly and always helpful. The rooms comfortable and well maintained

Dear Christopher, We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Calen Romaniuk Assistant Manager

Probably the best hotel in the Newcastle area

TripAdvisor rating 5.0/5

David H 08/04/2021 TripAdvisor review

This is one of the nicest hotels in the Newcastle area which is why I don't mind staying that distance away from the city when staying in Newcastle. We never stay there because we are using the airport, but it's obvious fantastic for that too. The rooms are very pleasant and the food and beverage service is quite excellent. Of course I do miss the buffet breakfasts but they will be back at some stage. It would be nice to have some USB port style power outlets near the beds. I've seen these in even Ibis budgets and they are really handy in case you forget your phone chargers. It's a lovely hotel and I strongly recommend it. It's usually always good value.

Dear David H Thank you very much for your 5 Star Review of our hotel. We pride ourselves on our service and hotel and it's always great to receive a review that states we achieved that. I will pass on your comments to the team and we look forward to accommodating you again when you're next in Newcastle. Thanks again for your excellent feedback! Kind regards General Manager

Quality

TripAdvisor rating 5.0/5

CarolS4773 16/02/2021 TripAdvisor review

After a day spent in airports it was a very welcome site to finally get here... service was excellent, very quiet n clean.got in too late for dinner but had breakfast and it was excellent... will definitely be back..

Dear CarolS4773 Thank you very much for your 5 Star Review! We're so pleased you enjoyed your stay with us. Our team will be pleased to hear your appraisal of our excellent service and the hotel was both quiet and clean. Your comments on Breakfast are also well received and we'll pass on your comments to the Kitchen team too. Hopefully we'll see you again soon. Kind regards General Manager

Clean, quiet and attentive service

TripAdvisor rating 4.0/5

chriscP7234XE Business - 11/02/2021 TripAdvisor review

Although my husband has stayed at this property before, this was the first time I have accompanied him on a business trip here. Mecure Newcastle Airport was welcoming from the moment we stepped in the front door. The service was exceptional from all the staff, including the food and beverage staff. Everything was conducted in a warm and friendly manner while remaining thoroughly professional. Our business needs were easily accommodated and nothing seemed to be too much trouble. Our room was clean and bright with good natural light as well as effective block-out curtains. Given that the property sits adjacent to the airport, the sound proofing was unexpectedly efficient with our room being very quiet. Check out the Aboriginal artwork gracing the walls especially near the elevator. For our business needs, the hotel's position works very well, sitting between Newcastle and Port Stephens. Would definitely stay again.

Dear chriscP7234XE Thank you very much for your review. We're so pleased that you enjoyed your stay with us. We do agree that the artwork displayed on our walls is worth seeing too! Hopefully we'll be able to accommodate you again when you're next in the region. Kind regards General Manager

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