Mercure Newcastle Airport 4 stars

Name: Mercure Newcastle Airport
Address: WILLIAMTOWN, 2318, AUSTRALIA
Telephone: (+61)2/40338900
Rating: 4.5

Customer review rating 4.5/5 4,730 reviews

ALLSAFE approved hotel

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+ 19 Services

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Mercure Newcastle Airport

Hotel for travellers looking for local and authentic experiences

We look forward to your arrival here in Williamtown, our team are excited to provide a warm welcome!

Mr Marcus Leigh, Hotel Manager

Located just 300m from Newcastle Airport in Williamtown, Mercure Newcastle Airport features 95 well appointed guest rooms with soundproof windows. Mach One Bar & Grill offers guests fantastic dining options ranging from sumptuous daily buffet breakfast to dinner dishes to please anyone's palate . An airport shuttle service is available from the hotel to transfer guests to the airport terminal

Located at Newcastle Airport, just 25km from Newcastle and 30km from the picturesque Port Stephens, Mercure Newcastle Airport is the perfect location for the discerning business travellers, families or guests wishing to rest between flights.

Hotel extras

Centrally located between Newcastle & Port Stephens
Close to Quad bike adventures on Stockton beach
Complimentary shuttle bus transfers to the airport
Newcastle Airport has 9 destinations with direct flights
Car parking available (cost applies)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel (Paying)
- High-speed Internet (Paying)
- WIFI in the communal areas
- WIFI in your room (Paying)
- WIFI access (Paying)
Parking
- Private outdoor parking (Paying)
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Babysitting on requestPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
NEWCASTLE AIRPORT
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 8AM (Paying)Need access to your room from 8am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying)Want to keep your room until 6pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Dry cleaning / IroningPaying

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 0:00-0:00
- Opening hours : Week-end 23:59-23:59

Babysitting on requestPaying
Boat excursionsPaying

5 meeting room(s)
Web Corner on a Mac
Copy/print service available

Hotel location

Mercure Newcastle Airport

2 Williamtown Drive
2318
williamtown
australia

Tel: +61240338900

Fax: (+61)2/40338900

Contact email :

Check-in from 14h00

Check out up to 11h00

HAMILTON STATION NEWCASTLE :

By plane
NEWCASTLE AIRPORT At 1km / 0 miles
By plane
NEWCASTLE AIRPORT At 0km / 0 miles - Shuttle free
By plane
SYD At 189km / 117 miles
By train
HAMILTON STATION At 24km / 14 miles
By train
HAMILTON STATION At 24km / 14 miles

GPS :-32.810072, 151.843465

Our accommodation(s)

Mercure Newcastle Airport has spacious Rooms featuring a flat screen TV, soundproof windows, Foxtel, air conditioning and high speed WiFi Internet access.

Standard Room 1 King Bed

Accessible room

Max. number of persons: 2
Area: From 25 m² / 269 sq ft

Wireless internet in your room

Standard Room 2 Single Beds

Accessible room

Max. number of persons: 2
Area: From 25 m² / 269 sq ft

Wireless internet in your room

Rooms

Our restaurants and bars

MACH ONE

Type of cuisine: Bistro

Mach One Restaurant and Bar is open daily for breakfast & dinner. The fully licensed bar also has an extensive selection of tap beers and local wines.

MACH ONE BAR

Mach One bar serves light snacks and has an extensive selection of tap beers, local wines and cocktails.

Your meetings and events

Our meeting rooms

Number of meeting rooms: 5
Maximum size: 104 m²
Maximum capacity: 120 people
Maximum banquet capacity: 80 people

Find out more

Not so great.

Marius R. Couples - 20/09/2020 Confirmed reviews ALL

Landscaping and entrance a disaster due partly to roadworks. This gives a bad vibe to your arrival at the Hotel. Hotel was clean and staff friendly but to have no restaurant open for dinner or breakfast is a poor show indeed. Better to be fully closed than half open.

Dear Marius R., Thank you for taking the time to tell us about your experience at the Mercure Newcastle Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcus Leigh General Manager

COVID-19 has made a wonderful hotel experience average

Rochelle B. Business - 13/09/2020 Confirmed reviews ALL

My room was clean, neat and tidy as always, however COVID meant that there were limited staff, limited amenities in my room, and a limited room service menu available. Whilst the team did there very best to ensure my stay was comfortable - a usual incredible dining experience was average. Food and menu choice average, room supplies limited, staff limited.

Dear Rochelle B., Thank you for taking the time to tell us about your experience at the Mercure Newcastle Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer. The current global climate has determined our regulations and procedures. We can assure you that your safety is paramount and therefore our operation has to reflect that. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcus Leigh General Manager

Perfect location

Jocelyn Families - 29/03/2020 Confirmed reviews ALL

Friendly staff and the room we stayed very clean.

Dear Jocelyn B., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Difficult times.

Garry D. Families - 27/03/2020 Confirmed reviews ALL

Even so a bit more than has a loo role would have been good. And no tissues at all.

Dear Garry D., Thank you for taking the time to tell us about your experience at the Mercure Newcastle Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcus Leigh General Manager

Great staff and value for money in these trying times

Steve S. Business - 27/03/2020 Confirmed reviews ALL

Arrived late but staff were very professional. Evening meals were excellent although breakfast was a little disappointing as some of the food has been prepared well before and was a little "old". Not the Cook's fault, more that not many people were having breakfast

Dear Steven S., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Reasonable stay under the current circumstances

Ken S. Couples - 26/03/2020 Confirmed reviews ALL

Restrictions closed the restaurant, ate in room for dinner and breakfast, both were cold on delivery; ( not many staying in hotel ), we had an issue with the account,ie, overcharge which was fixed. Staff at reception very helpful and understanding,

Dear Ken S., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Always excellent

Kevin Solo - 26/03/2020 Confirmed reviews ALL

Top quality room and meals.

Dear Kevin S., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Good stay

Anonymous Couples - 26/03/2020 Confirmed reviews ALL

Staff were very helpful and professional location to airport is excellent could not fault a thing.

Dear Chris B., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Shar Business - 25/03/2020 Confirmed reviews ALL

wont be staying again

Dear Sherona F., Thank you for your review. Sincerely, General Manager

Mercure Newcastle

M T. Business - 25/03/2020 Confirmed reviews ALL

My overall stay was very good. The location was covenient

Dear Magdelena T., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

excellent. what there to complain about every thing in brand new and very happy , clean the best there is .

Angele I. Families - 25/03/2020 Confirmed reviews ALL

excellent very happy great service and great dinner etc . just the water pressure shower needs a little more , cause you have to sit there and stay in the shower for a bit longer to wash your body properly , due to very low water pressure , , were if you had more water pressure. your in the shower and out within 5 minates thats using less water makes sence , that is why you take your car or similer at the car cleaners they use water pressure so your car and human body gets cleaned washed way better and way more faster 5 minates due to having good water pressure ,see what i mean ,, i am sure , water costs nothing the dams are way overfull with water all this tv etc is all just liers and publicity the water dams you see LOW on TV is very old photoes taken 15 years ago so makes everyone crazy no water , . any way thanks for the stay will be looking for our next stay .

Dear Angele I., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Great location

Cassandra Business - 24/03/2020 Confirmed reviews ALL

Very well located to the Newcastle Airport. I also thought the rooms and breakfast were great.

Dear Cassandra J., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Another lovely stay

Anonymous Couples - 23/03/2020 Confirmed reviews ALL

This Mercure is a perfect place for us to stop on our way south. Rooms are lovely, clean and feel new.

Dear Janelle O., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

warm, helpful and welcoming staff

Brenda Solo - 23/03/2020 Confirmed reviews ALL

Staff were really welcoming and genuine. Ben organised a special salad for me - thank you to you and the chef

Dear Brenda W., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Everything a hotel stay should be

Shayne T. Business - 22/03/2020 Confirmed reviews ALL

Brilliant front reception Clean, quiet and awesome sun blocking curtains. Room service, quick, tasty and generous portions.

Dear Shayne T., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Well located and experienced a good stay - business trip

Wayne S. Business - 22/03/2020 Confirmed reviews ALL

All good - no issues with reception and staff

Dear Wayne S., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Neat and tidy and a great place to stay

Allan Couples - 17/03/2020 Confirmed reviews ALL

The hotel was neat and tidy, well located and staff were always friendly and happy to assist. We enjoyed our brief stay and would do so again.

Dear Allan G., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Good rom,nice meal and helpful staff.

Richard H. Friends - 17/03/2020 Confirmed reviews ALL

My major problem was the paid parking for both the web site and Accor said nothing about it. We were very disappointed to find this when we arrived! Otherwise the stay was good.

Dear Richard H., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Quiet Night = Great sleep

Aj Business - 16/03/2020 Confirmed reviews ALL

Staff were friendly and accommodating. Food was lovely!

Dear Amy J., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Relaxing and pleasent experience

Ben Business - 16/03/2020 Confirmed reviews ALL

I was only staying one night, but found the overall experience very comfortable. The view from the restaurant window, and my room window, was beautiful. The restaurant had fantastic food. It is very conveniently located near Newcastle airport, with a useful shuttle bus to the airport, that starts at 5 am. The one thing I didn't like was the inability to change the temperature set point of the air con in my room. That meant the room was either too hot or too cold. Not sure if this was just a fault in the one in my room (I didn't ask), but this is one thing I would change. Also, the WiFI is not free. Need to pay at least $10. This was disappointing. So I just used the mobile hotspot from my phone.

Dear Benjamin S., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

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