Mercure Newcastle Airport

Mercure Newcastle Airport 4 stars

Customer review rating (ALL Rating) 4.5/5 425 reviews

See on a map

Hotel extras

  • Centrally located between Newcastle & Port Stephens

  • Close to Quad bike adventures on Stockton beach

  • Newcastle Airport has 9 destinations with direct flights

  • Car parking available (cost applies)

ALLSAFE approved hotel

Hotel location

Mercure Newcastle Airport

2 Williamtown Drive
2318 WILLIAMTOWN
Australia

Telephone +61 2 4033 8900

Fax +61 2 4033 8900
  • By plane

    NEWCASTLE AIRPORT At 1km / 0 miles

  • By plane

    NEWCASTLE AIRPORT At 0km / 0 miles

  • By plane

    SYD At 189km / 117 miles

  • By train

    HAMILTON STATION At 24km / 14 miles

  • By train

    HAMILTON STATION At 24km / 14 miles

GPS:-32.810072, 151.843465

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MACH ONE

Mach One Restaurant and Bar is open daily for breakfast & dinner. The fully licensed bar also has an extensive selection of tap beers and local wines.

Our accommodation(s)

Mercure Newcastle Airport has spacious Rooms featuring a flat screen TV, soundproof windows, Foxtel, air conditioning and high speed WiFi Internet access.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  425 reviews

TripAdvisor Rating  4.5/5  333 reviews

Certificate of excellence 2022

Comfy Digs for Short Stopovers

TripAdvisor rating 5.0/5

482sandy Business - TripAdvisor review

Friendly staff, great location within easy walk from Airport, Nicely designed comfortable rooms. A great stopover before my Business Conference over the weekend, especially since flights to my home destination were not available for immediate collection and drop off. It was great to unwind from a busy week before and after the conference.

Dear 482sandy Thank you very much for your 5 star review! We're so pleased that you enjoyed your stay with us and our facilities made you comfortable. We really appreciate your feedback and look forward to seeing you again next time you're in the area. Kind regards

Another good stay

Customer review rating 5.0/5

John Business - Confirmed reviews ALL

This was just a one night stay for business but the staff as usual were very friendly and accommodating. We had a good dinner as usual in the restaurant and our room was spacious, clean and comfortable.

Dear John E., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

good location

Customer review rating 4.0/5

Paul O. Business - Confirmed reviews ALL

Brief overnight stay after late flight

Dear Paul O., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

A disorganised room transfer at midnight and no airport shuttle

Customer review rating 2.0/5

Junitta R. Couples - Confirmed reviews ALL

I have stayed at the mercure Newcastle airport hotel numerous times and have always been very satisfied with the service and hospitality. Unfortunately this stay we had an electrical fault with the card reader ticking consistently (this was ok as it happens) however the after hours manager was not accommodating and did not know what to do initially saying that there would not be much we could do. We were moved after a period of time to a twin room as we could not sleep. No sorry for the inconvenience given. We had limited sleep with a early rise and had to get soaked in the rain on the way to the airport. The same after hours manager was on when we left and did not seem empathetic. We had dinner the night before which was lovely and the lady when we checked in was also accommodating.

Dear Junitta M R., Thank you for taking the time to tell us about your experience at the Mercure Newcastle Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcus Leigh General Manager

Good overnight stay

Customer review rating 4.5/5

Catherine Families - Confirmed reviews ALL

We checked in on a very wet evening and I was a little frazzled from driving all day in the pouring rain. I dropped my elderly mother at the door and went and the parked the car. On arrival to check in the gorgeous Lara had helped my mother in and comfortably settled her - I was so grateful. Lara then assisted me going to the car and bringing in the luggage - in what was now torrential rain. We were allocated a lovely room and could find absolutely no fault. There needs to be more Lara’s in this world and Accor is fortunate to have her as an employee!

Dear Catherine H., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 157 reviews 8.2/10 Location
  • 286 reviews 8.4/10 Room
  • 326 reviews 8.8/10 Service
  • 191 reviews 7.6/10 Food
  • 167 reviews 9.2/10 Cleanliness
  • 58 reviews 8.9/10 Vibe
  • 58 reviews 5.7/10 Value
  • 51 reviews 7.3/10 Breakfast

Powered by Trustyou

All our hotels in WILLIAMTOWN