Mercure Newcastle Airport 4 stars

Was only one night however the check in staff were very friendly and helpful

Very pleasant and comfortable would stay again. Staff where helpful and accommodating with all my requests

Stay & enjoy dinner too

It was very convenient from start to finish. All the facilities were wonderful and the service was excellent.

Greatly enjoyed the restaurant over two stays, would love the recipe to the vegetarian breakfast bean option available at the buffet. Perfectly cooked steaks both nights with compliments to the chef. Great staff with both Karen’s on the front desk being immensely helpful and Laura in the restaurant as well. All told a great stay. The only thing that was a possible detractor was the fact that the timing of the courtesy bus didn’t allow me to use it the day I left; Qantas staff prefer not to share the 6:45 am bus to the airport and the timing of other trips didn’t suit. But only a possible detractor as staff were not to blame and quite apologetic about it.

Check in was efficient, room was clean and well maintained. When checking out I asked the manager (I think she was the manager) for the baggage trolley, she had advised it must be on one of the floors. Aaaannnnd ..... and nothing else was said. I then had to ask (as she did not offer!) if I could please be phoned to advise when it was back, she seemed to think that was a good idea (which to be honest she should have offered without bring prompted). A few minutes later a lovely gentleman (suspect he was from maintenance) brought the trolley to my room and helped me by taking my luggage to my car. Even though I had paid for parking, the boom gate failed to recognise my car rego so I had to reverse back, and drive out the 'in' gate

It was good staying at Mercure Hotel. We had a good time in the gym and the food was delicious and the portion was big. The service was great. The room was great and very comfortable. We all sleept well. We will definitely going to stay at your hotel again. Thank you for your hospitality, it was great.

Everything ok , but it was very very hot day outside, there was problem with AC only, I mean less cool system AC. Rest all good .

Loved our stay. Arrived late in the day after a long drive from Qld and the welcome couldn’t have been better. Our souls were revived by drinks in the restaurant followed by dinner. My barramundi was excellent - the chef is a real asset to Mercure Newcastle. Bed was super-comfy and the facilities top notch. The staff were exceptional - I missed the 7.10am shuttle to the terminal, and asked for directions to the terminal, thinking I would walk. The staff member checking me out offered to drive me there “as I’m about to head home”. I think his name was Rob. Exceptional service that went above and beyond. I’d stay here again in a heartbeat.

Good experience. Good staff.

Really friendly staff. The reservation was all in order as requested. The room was very nice and VERY clean. The staff went out of their way to arrange for me to get refreshments even though their café was closed.

Our stay was very pleasant and comfortable and the service was good. Dinner on Sunday night at the restaurant was a little under par for the price paid.

The team here at Mercure Williamtown Airport is the best I have encountered at an Accor property. Very attentive, service with a smile and nothing to hard for them to assist us during our stay. Thank you again

I have been travelling a lot for business purposes. Highly recommend Mercure Newcastle airport. Cleanness of the room, fantastic service, and nice breakfast. I will be sticking on Mercure hotel in my future travel because of the experience I had with the newcastle airport store.

Great stay. Marcus on reception warmly greeted us and explained all of the amenities available to us. Our room service meal was excellent and again the girl that delivered the meal was very friendly. It’s refreshing to receive such hospitable and friendly service. We travel a lot and it’s rare these days to be met with such genuine friendly service.