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Mercure Newcastle Airport 4 stars

TripAdvisor rating 4.5/5 309 reviews
Mercure Newcastle Airport
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+ 19 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Centrally located between Newcastle & Port Stephens

  • Close to Quad bike adventures on Stockton beach

  • Complimentary shuttle bus transfers to the airport

  • Newcastle Airport has 9 destinations with direct flights

  • Car parking available (cost applies)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • NEWCASTLE AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Babysitting on request
  • Boat excursions
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Mercure Newcastle Airport

2 Williamtown Drive
2318
williamtown
australia

Tel: +61240338900

Fax: (+61)2/40338900

Contact email

Check-in from 14h00

Check out up to 11h00

  • HAMILTON STATION NEWCASTLE :  

  • By plane

    NEWCASTLE AIRPORT At 1km / 0 miles

  • By plane

    NEWCASTLE AIRPORT At 0km / 0 miles - Shuttle free

  • By plane

    SYD At 189km / 117 miles

  • By train

    HAMILTON STATION At 24km / 14 miles

  • By train

    HAMILTON STATION At 24km / 14 miles

GPS :-32.810072, 151.843465

Our accommodations

Mercure Newcastle Airport has spacious Rooms featuring a flat screen TV, soundproof windows, Foxtel, air conditioning and high speed WiFi Internet access.

Standard Room 1 King Bed

  • Max. number of persons: 3
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room 2 Single Beds

  • Max. number of persons: 3
  • Area: From 25m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Our restaurants and bars

MACH ONE

Type of cuisine: Bistro

Photo non contractuelle / Strictly non binding

Mach One Restaurant and Bar is open daily for breakfast & dinner. The fully licensed bar also has an extensive selection of tap beers and local wines.

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MACH ONE BAR

Photo non contractuelle / Strictly non binding

Mach One bar serves light snacks and has an extensive selection of tap beers, local wines and cocktails.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 104 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Newcastle Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,465 reviews

tripadvisor

TripAdvisor Rating 4.5/5

309 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.5/5

Anonymous Business - 03/12/2019 Confirmed reviews ALL

Satisfied at the stay however was charged for parking when I clearly articulated at checkin that I didn’t have one. Since I have rang and left a message and emailed. No reply to either.

Better that previous stays when the menu was being altered.

Customer review rating 4.5/5

Gordon Business - 02/12/2019 Confirmed reviews ALL

Previously, a lack of a dependable quality menu was annoying. But now it seems to have settled. The water from the tap for drinking was sort of metallic each day. My last morning shower found the water was a tad smelly. Not sure why on the last night, when I got to my room, the bed was made but the towels etc in the bathroom were as I left them on the ground. maybe I didn't do something but they were always changed / tidied for the other days.

Very comfortable, great sevice at reception, bar and restaurant.

Customer review rating 4.5/5

Shaun P. Business - 28/11/2019 Confirmed reviews ALL

Enjoyable

Dear Shaun P., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

A very pleasant stay!

Customer review rating 4.5/5

Bevan A. Families - 27/11/2019 Confirmed reviews ALL

The staff were very welcoming and we enjoyed our exchanges with them throughout. Also, the facility was clean, cofortable and practical. Will definitely stay again.

Dear Bevan A., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager
Customer review rating 4.5/5

Teruni P. Solo - 27/11/2019 Confirmed reviews ALL

The hotel staff were very friendly and efficient, and the room was very comfortable and well appointed. The food in the restaurant was a bit hit and miss ie some of it was tasty and some definitely not. My mother said the croissants were stale at breakfast. The only other thing was because we had an early flight (6am) the airport shuttle only left just after 5am. At the airport there was chaos because there were 2 flights at 6am and we were worried we might miss our flight. An earlier shuttle at 4.30 or so might be more prudent/useful.

Dear Teruni P., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Very pleasant stay

Customer review rating 4.5/5

Jo Business - 23/11/2019 Confirmed reviews ALL

The staff were lovely and the rooms very comfortable. Excellent food. The only problem I had was my key not working twice.

Dear Joanne M., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

A comfortable stay in a modern property conveniently located

Customer review rating 4.5/5

Rod S. Solo - 22/11/2019 Confirmed reviews ALL

The check-in was quick and easy, the facilities were high quality and the service was of a good standard. There is ample and safe parking. The property is a good base from which the local area and attractions. If air travel was part of my trip, it is very close to the airport terminal.

Dear Rod S., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Good location.

Customer review rating 4.5/5

Anonymous Business - 22/11/2019 Confirmed reviews ALL

The staff were friendly, knowledgeable and helpful. The location may not be scenic, but it is very useful. I would always recommend staying here.

Dear Guy Adams A., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

OK, no dramas

Customer review rating 4.5/5

Anonymous Business - 21/11/2019 Confirmed reviews ALL

Efficient and friendly staff, room adequate, clean and tidy. minibar fridge ws a bit noise and clunked occasionally during the night and TV remote intermittently didn't work.

Dear James C., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Another fantastic stay

Customer review rating 4.5/5

Rose Business - 20/11/2019 Confirmed reviews ALL

I have stayed at the Mercure Newcastle a number of times for business. It is always a total pleasure. The rooms are always spotless, the staff are always incredibly friendly and accommodating. We had a guest with us this time and I asked for a double room so my daughter could share a bed with me and our friend could have her own bed, rather than get stuck in the roll away. Instead staff kindly upgraded us to the family room which meant everyone had their own bed and it was just such a lovely experience. I wish we had been staying another night to take real advantage of it!!!

Dear Simone C., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We really appreciate your kind words and always look forward to welcoming you back! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Comfortable bed, clean room, lovely breakfast.

Customer review rating 4.5/5

Anonymous Business - 20/11/2019 Confirmed reviews ALL

Great. Quick pick up from the airport. Room was clean and the bed comfortable.

Dear Bronwyn C., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

V helpful staff, especially Kath

Customer review rating 4.5/5

Dallis Business - 20/11/2019 Confirmed reviews ALL

good

Dear Dallis R., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Good. Simple, efficient

Customer review rating 4.5/5

Karen Business - 20/11/2019 Confirmed reviews ALL

. Can't find how to book as an Accor member tho. Also, I had to chase an email of the invoice for tax purposes by phone call - why can I not access on the invoice on my membership through a login?

Dear Karen D., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Very comfortable.

Customer review rating 4.5/5

Seisin T. Couples - 19/11/2019 Confirmed reviews ALL

The staff were very pleasant and very professional. Transport to the airport was on time and airport pick up to the hotel to pick-up our car was excellent. The young lady that came to the airport to pick us up was very very pleasant.

Dear Sim T., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Pleasing

Customer review rating 4.5/5

Ian Families - 19/11/2019 Confirmed reviews ALL

Good experience at front desk. Room was excellent

Dear Ian C., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Great position, clean and very comfortable

Customer review rating 4.5/5

Leanne Solo - 19/11/2019 Confirmed reviews ALL

I had a 3 night stay and found it very convenient to the Williamtown RAAF base. Clean & comfortable with a lovely decor. I was pleasantly surprised as to how quiet it was considering there is an airport right next to it. I would happily stay there again.

Dear Leanne L., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Very nice

Customer review rating 4.5/5

V.h. Couples - 19/11/2019 Confirmed reviews ALL

We were warmly greeted & then offered free parking, so that was nice. Room service menu was limited & expensive but what we had was nice. Disappointed though to not be able to order a coffee. Everything was above average, we would stay here again. Recent trend of no free biscuits at many places is disappointing & for the price we pay for a room a small amount of FRESH milk would be a reasonable thing to expect. There was only the one lounge chair, which is common but something we dislike. A room needs 2 comfortable chairs for guests to watch TV. The bed was comfortable but could’ve done with more pillows.

Dear Vicki H., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager
Customer review rating 4.5/5

Evette Families - 19/11/2019 Confirmed reviews ALL

Room was immaculate, however was not to impressed about having to pay $28 for my 8yr old to have breakfast.

Dear Evette M., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Ms

Customer review rating 4.5/5

Anonymous Families - 18/11/2019 Confirmed reviews ALL

It was really nice the room was clean and oh love the bathroom

Dear Leonora H., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Modern/Basic

Customer review rating 4.5/5

Richard M. Business - 18/11/2019 Confirmed reviews ALL

A functional hotel. Pleasant staff. Suitable for short stays.

Dear Richard M., Thank you for taking the time to tell us about your experience at the Mercure Newcastle Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcus Leigh General Manager
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