Mercure Newcastle Airport 4 stars

We were very grateful for the welcome we received as we had only booked the accomodation 10mins before arriving.

The staff rang me on my way to the motel with the RFS strike team from Southern Tablelands pre arranging parking for 5 trucks plus one 4x4 arranged a dinner booking for 21 and a 630 breakfast before we even got there . When we arrived they met us in the car park showed us the pre arranged parking handed me all the room passes to hand out to the team The staff made us feel very welcome and could not do enough for us in our stay thank you very much Barry

Staff are excellent and always ensured my needs were cared for.

Smooth check in, lovely staff, surprise upgrade, fab room & great fast room service

As I didnt get into airport till very late in the evening. Had trouble getting a taxi. Arrived at 11pm. I was made to feel welcomed

helpful staff on the front desk and pleasantly surprised by the delicious food in the restaurant

Ideally located for those early morning flights, rooms spotless and great staff

I only stayed for a few hours as I brought forward my flight (luckily as the airport closed that evening). Everyone I dealt with was super helpful and the room was clean and comfortable.

The rooms are simply furnished, uncluttered but have everything you need. Most importantly the beds are comfortable. The quality of the food in the restaurant is a very pleasant surprise.

Arrived late afternoon and was booked in ok great room. Went to bar and had some drinks and great meal Checkout easy and travel down to airport for departures

Friendly staff, convenient location (i.e. to airport), especially appreciated our late meal and beverage while we waited for our car to get sorted.

This was an emergency stay for us as the Airport was closed, our rental car had to be returned & we had 2 days before our delayed flight was to take off.

The hotel is great to stay at. The restaurant has very good meals and the hotel in modern and clean. They don’t have any pay movies available though. I think if there’s ever going to be a good place to have that service it would be at an airport motel where people are passing time before their flights. It would really help to pass time as it’s not very close to other entertainment. I would stay there again if I was passing through that way.

Room was modern and nice but not enough milk in the fridge and also no blankets and only a sheet on the bed so I froze half the night

Appreciated COVID strategies in rooms and restaurant. Restaurant staff on Saturday night outstanding service. Disappointed that reception didn’t provide me with an account at checkout but was promised an email copy. This didn’t happen. Asked reception if my Accor card or credit card was needed and was advised everything was settled because details already registered. Called on Tuesday 16 March to enquire about the details of the charge against my credit card that my bank had posted to my account. Callum looked up the account and instantly recognised that the meals at the restaurant had not been given the Accor discount. He promised to credit the over payment to my credit card and send a copy of the invoice. It is now a week later- no refund and no account in my email. Disappointing, not up to Mercury’s usual standards.