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Mercure Newcastle Airport 4 stars

TripAdvisor rating 4.5/5 313 reviews
Mercure Newcastle Airport
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+ 19 Services
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Room 1

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Hotel extras

  • Centrally located between Newcastle & Port Stephens

  • Close to Quad bike adventures on Stockton beach

  • Complimentary shuttle bus transfers to the airport

  • Newcastle Airport has 9 destinations with direct flights

  • Car parking available (cost applies)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • NEWCASTLE AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Babysitting on request
  • Boat excursions
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Mercure Newcastle Airport

2 Williamtown Drive
2318
williamtown
australia

Tel: +61240338900

Fax: (+61)2/40338900

Contact email

Check-in from 14h00

Check out up to 11h00

  • HAMILTON STATION NEWCASTLE :  

  • By plane

    NEWCASTLE AIRPORT At 1km / 0 miles

  • By plane

    NEWCASTLE AIRPORT At 0km / 0 miles - Shuttle free

  • By plane

    SYD At 189km / 117 miles

  • By train

    HAMILTON STATION At 24km / 14 miles

  • By train

    HAMILTON STATION At 24km / 14 miles

GPS :-32.810072, 151.843465

Our accommodations

Mercure Newcastle Airport has spacious Rooms featuring a flat screen TV, soundproof windows, Foxtel, air conditioning and high speed WiFi Internet access.

Standard Room 1 King Bed

  • Max. number of persons: 3
  • Area: From 25m²
  • Views: Airport view, Forest view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room 2 Single Beds

  • Max. number of persons: 3
  • Area: From 25m²
  • Views: Airport view, Forest view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Our restaurants and bars

MACH ONE

Type of cuisine: Bistro

Mach One Restaurant and Bar is open daily for breakfast & dinner. The fully licensed bar also has an extensive selection of tap beers and local wines.

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MACH ONE BAR

Photo non contractuelle / Strictly non binding

Mach One bar serves light snacks and has an extensive selection of tap beers, local wines and cocktails.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 104 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Newcastle Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,579 reviews

tripadvisor

TripAdvisor Rating 4.5/5

313 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great location, enjoyable stay.

Customer review rating 4.5/5

Jenny S. Families - 23/01/2020 Confirmed reviews ALL

Always enjoy our stay at Mercure Airport Hotel, so convenient for the airport terminal, Restaurant meals all very nice, thanks for a lovely nights stay.

Dear Jenny S., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

CHARGED FOR MUNI BAR WHEN NOT USED

Customer review rating 4.5/5

Brett Business - 22/01/2020 Confirmed reviews ALL

The hotel and stay was very good but after receiving an unexpected parking invoice days later and I had been charged $20 for mini bar that I’d NOT used, even when I asked at checkout for a total invoice as It was a company credit card being used. VERY DISAPPOINTED

Dear Brett H., Thank you for taking the time to tell us about your experience at the Mercure Newcastle Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcus Leigh General Manager

Excellent

TripAdvisor rating 4.5/5

Veryhappy212020 22/01/2020 TripAdvisor review

We called earlier on the day and asked if we could please be allowed into our room earlier as we had an Event to go to and wanted to settle in with luggage: The staff advised that they would try and assist as best they can: Upon arrival at midday the staff where very lovely and accommodating and had our room ready: We where very happy and grateful for the staff's understanding and kindness. We could not have asked for better customer service from the lovely young lady at the front desk:

Dear Veryhappy212020 Thank you very much for your 5 Star Review! We really appreciate receiving such lovely comments about our hotel and our staff. We always strive to deliver excellent guest service to each and every guest so it's great to hear we succeeded. I'll make sure to pass on your feedback to our Front Office team! Kind regards General Manager

Poor communication on transport

Customer review rating 4.5/5

Kaye C. Solo - 20/01/2020 Confirmed reviews ALL

The accommodation was fine For a airport hotel it is some distance away from airport When I booked I should have been told there is a shuttle service to the hotel I arrived late at night walked with a bag in poorly lit up area through a car park climbed under a fence to get to the hotel

Dear Patricia c., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Marcus Leigh General Manager

Good hotel and shuttle service

Customer review rating 4.5/5

Anonymous Business - 20/01/2020 Confirmed reviews ALL

Good hotel services with what is expected from Mercure.

Dear Julie C., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Convenient to airport

Customer review rating 4.5/5

Charlie M. Business - 19/01/2020 Confirmed reviews ALL

The hotel was great with easy access to airport

Dear Charles Christopher m., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Comfortable and easy.

Customer review rating 4.5/5

Alex Business - 19/01/2020 Confirmed reviews ALL

Very pleasant experience with wonderful, helpful staff.

Dear Alex C., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Unable to comment!

Customer review rating 4.5/5

Greg Couples - 19/01/2020 Confirmed reviews ALL

As I did not stay, and you keep insisting I do this survey. When I was admitted into hospital we rang the Mercure to inform them, so as we did not stay how can we comment?

Thank you
Customer review rating 4.5/5

K W. Families - 19/01/2020 Confirmed reviews ALL

Customer Service and facilities are excellent. Unfortunately at breakfast a bread product was found to have mould on it

Dear Kyle W., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

A comfortable stay in a nice, modern hotel.

Customer review rating 4.5/5

Trevor Friends - 17/01/2020 Confirmed reviews ALL

Checkin was excellent. Calen was efficient and friendly. Room was large and well appointed, and an upgrade. Dinner and breakfast were excellent, including the service. Checkout was equally smooth and trouble free.

Dear Trevor L., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Standard

Customer review rating 4.5/5

Jeffory Business - 16/01/2020 Confirmed reviews ALL

Standard, not a long stay hotel , has moat things you need

Dear Jordan M., Thank you for taking the time to tell us about your experience at the Mercure Newcastle Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcus Leigh General Manager

Airlines location perfect , close to all we needed.

Customer review rating 4.5/5

Heather W. Families - 16/01/2020 Confirmed reviews ALL

Absolutely perfect , great service, Restuarant and comfort .

Dear Heather W., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Happy with my stay

Customer review rating 4.5/5

T Business - 15/01/2020 Confirmed reviews ALL

Smooth from check in to check out

Dear Tristan W., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Comfy bed and spotlessly clean.

Customer review rating 4.5/5

Michael Solo - 15/01/2020 Confirmed reviews ALL

It's great to stay in a newish hotel where everything works, the beds are comfortable (it was great to have two different pillows on the bed so I could pick) and everything was wonderfully clean. The only gripe is that I really hate it when businesses (and hotels seem to be worst) don't include verything in the price. Credit card charges are an ongoing pet hate, and to then have to pay for parking, when that could just be factored in to the price, really bugs me.

Dear Michael A., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Enjoyable stay with friendly and helpful staff

Customer review rating 4.5/5

Michael S. Couples - 15/01/2020 Confirmed reviews ALL

Extremely happy with the stay. The evening meal we had was very nice as well as breakfast. We found the reception staff and other staff very friendly and helpful.

Dear Ann S., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Convenient location

TripAdvisor rating 4.5/5

Patrick O Business - 15/01/2020 TripAdvisor review

First stay at this property as usual rates are high for the area. Did not get upgraded and room was nice even if it was a bit small. Had made two different bookings on personal and business credit cards which were merged to one account without consent and meaning that I could not use points against the personal booking

Dear Patrick O Thank you for your review. We appreciate you taking the time to offer your feedback. Our rates reflect our competitors and are usually lower than similarly branded properties in Newcastle. We have King & Twin rooms at our hotel and therefore there isn't an upgrade on these rooms. Thanks again for your time. Kind regards General Manager

Great hotel

Customer review rating 4.5/5

Janice H. Families - 14/01/2020 Confirmed reviews ALL

A great place to stay. Reception, restaurant & bus driver outstanding service.

Dear Janet h., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Lovely rooms - good for easy access to airport

Customer review rating 4.5/5

Daina Couples - 14/01/2020 Confirmed reviews ALL

really nice and comfortable rooms, very quiet, especially since so close to the airport couldn’t hear a single plane. The shower is a bit strange, the water sprays straight out the opening and makes the bathroom floor very wet since there’s not a proper door. Couldn’t move the head further in to stop this either. Food was overpriced and not very good quality downstairs unfortunately, however with nothing else around didn’t have much else of an option. Also didn’t have a very large menu, found it hard to find something appealing. However, comfy chairs and atmosphere in the dining room. Shuttle bus service to the airport was also very convenient especially at 5am.

Dear Daina D., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Great staff great place to stay very quiet

Customer review rating 4.5/5

Barry K. Families - 13/01/2020 Confirmed reviews ALL

Nice room great shower great pressure bed was very comfortable even the pillows were better than a lot of motels

Dear Barry K., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Easy check in good facilities

Customer review rating 4.5/5

Rob Business - 13/01/2020 Confirmed reviews ALL

Was only one night however the check in staff were very friendly and helpful

Dear Robert R., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager
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