Mercure Newcastle Airport 4 stars

Customer review rating (ALL Rating) 4.5/5 818 reviews

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Description

Hotel extras

  • Centrally located between Newcastle & Port Stephens

  • Close to Quad bike adventures on Stockton beach

  • Newcastle Airport has 9 destinations with direct flights

  • Car parking available (cost applies)

Our accommodation(s)

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Hotel location

Mercure Newcastle Airport

2 Williamtown Drive
2318 WILLIAMTOWN
Australia

GPS:-32.809519, 151.842247

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MACH ONE RESTAURANT & BAR

Mach One Restaurant and Bar is open daily for breakfast & dinner. The fully licensed bar also has an extensive selection of tap beers and local wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  818 reviews

Customer review rating 3.5/5

Jan-maree B. Business - Confirmed reviews ALL

Whilst the staff and service were very good, I am afraid the room was disappointing. The bed was very hard, to the point of being very hard to get sleep. Additionally, the desk had no lighting near it, none overhead and no lamp and was positioned in the darkest corner of the room unless it was daylight and the curtains could be open.

Customer review rating 3.0/5

Ian W. Couples - Confirmed reviews ALL

One front desk man arrogant and bordering on rude. Restaurant closed to public due to function. Pay the money expect the service.

Dear Ian W., Thank you for your feedback regarding your recent stay. I regret to hear about your experience with our front desk staff and the restaurant's availability during your visit. We value your comments and will ensure they are addressed with our team. Best regards, Mercure Newcastle Airport

Customer review rating 4.0/5

Norman L. Business - Confirmed reviews ALL

Business trip and good location, the only thing is that it would have been nice to have a gym, equipped with a bench and barbells / free weights. Other than that is is a great location to stay.

Dear Norman L., Thank you for your positive feedback regarding our location and room comfort. We appreciate your suggestion about gym equipment, as we strive to enhance our guests' experience. Your insights are invaluable to us. Best regards, Mercure Newcastle Airport

Customer review rating 3.5/5

Ron C. Business - Confirmed reviews ALL

They did the best in the circumstances

Dear Ron C., Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the inconvenience caused by the power outage. We appreciate your understanding of the circumstances and are glad our team could assist you during this time. Goodbye, and best regards, Mercure Newcastle Airport

Customer review rating 4.0/5

Walter C. Business - Confirmed reviews ALL

I thought payment for a car in an open car park was a bit cheeky.

Dear Walter C., Thank you for your kind feedback regarding the comfort of your room. We understand your concerns about the parking fees, as we strive to maintain our facilities. Your comments will be noted for future consideration. Best regards, Mercure Newcastle Airport

Other web-users rate our hotel

  • 235 reviews 8.7/10 Location
  • 419 reviews 8.3/10 Room
  • 487 reviews 9.1/10 Service
  • 281 reviews 8.3/10 Food
  • 195 reviews 9.3/10 Cleanliness
  • 76 reviews 4.6/10 Value
  • 57 reviews 7.9/10 Breakfast
  • 54 reviews 9.3/10 Vibe

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