Mercure Newcastle Airport 4 stars

Name: Mercure Newcastle Airport - AccorHotels - ALL
Address: 2 Williamtown Drive, WILLIAMTOWN, 2318, Australia
Telephone: +61240338900
Rating: 4.5

Customer review rating (ALL Rating) 4.5/5 287 reviews

2 Williamtown Drive, 2318 WILLIAMTOWN, Australia

Description

Mercure Newcastle Airport

Hotel for travellers looking for local and authentic experiences

We look forward to your arrival here in Williamtown, our team are excited to provide a warm welcome!

Mr Marcus Leigh, Hotel Manager

Located just 300m from Newcastle Airport in Williamtown, Mercure Newcastle Airport features 95 well appointed guest rooms with soundproof windows. Mach One Bar & Grill offers guests fantastic dining options ranging from sumptuous daily buffet breakfast to dinner dishes to please anyone's palate .

Located at Newcastle Airport, just 25km from Newcastle and 30km from the picturesque Port Stephens, Mercure Newcastle Airport is the perfect location for the discerning business travellers, families or guests wishing to rest between flights.

Hotel extras

Centrally located between Newcastle & Port Stephens
Close to Quad bike adventures on Stockton beach
Newcastle Airport has 9 destinations with direct flights
Car parking available (cost applies)

ALLSAFE approved hotel

Hotel location

Mercure Newcastle Airport

2 Williamtown Drive
2318 WILLIAMTOWN
Australia

GPS:-32.810072, 151.843465

Telephone +61 2 4033 8900

+61 2 4033 8900

HAMILTON STATION

Railway station

Access: 24 km / 14.91 mi 28 min drive

HAMILTON STATION

Railway station

Access: 24 km / 14.91 mi 28 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 11:00 AM

In summary

On site

Car park
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

MACH ONE

Mach One Restaurant and Bar is open daily for breakfast & dinner. The fully licensed bar also has an extensive selection of tap beers and local wines.

Our accommodation(s)

Mercure Newcastle Airport has spacious Rooms featuring a flat screen TV, soundproof windows, Foxtel, air conditioning and high speed WiFi Internet access.

Room

Standard Room 1 King Bed

2 persons
25 m² / 269 sq ft

Bedding 1 x King size bed(s)
Views: Airport view or Forest view
Accessible room

Room

Standard Room 2 Single Beds

2 persons
25 m² / 269 sq ft

Bedding 2 x Single bed(s)
Views: Airport view or Forest view
Accessible room

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Our guest reviews

You insist on sending me these surveys despite repeated requests for you not to do so.

Anonymous Couples - 3/7/2023 Confirmed reviews ALL

You insist on sending me these surveys despite repeated requests for you not to do so.

Dear Tony M., Thank you for taking the time to tell us about your experience at the Mercure Newcastle Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We understand and appreciate your frustration regarding surveys being sent to you however this is not a property generated survey. As part of the wider Accor network, all guests who depart are sent this survey no matter which hotel they stay at. The only suggestion I can offer you as a member is to contact Accor Member Services on 1300 36 36 37 o ask them to remove you from the database. I'm sorry you were prompted to critique our individual hotel as you were annoyed by the survey. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcus Leigh General Manager

Margaret B. Couples - 2/22/2023 Confirmed reviews ALL

The room was nice but upon check in I had asked if I could use some more points to towards my stay and was told she was unsure (and that’s fine if the team member was not sure, she was lovely and friendly) and that when I check out in the morning, I did mention I would be checking out very early, that the manager would be on and she would be able to sort this out for me. When I went to check out the team member on was not the manager and wanted to charge for the full price stay even though I had booked online using some points, I said no that’s not right I have used some points when i booked and the balance is incorrect and also wanted to use more of my points as I had been travelling and occurred more points I could use, he said he doesn’t know how to do that and the manager was not in as yet would ring me in 30 minutes when she arrived and we could pay over the phone when she called. There was no call and the amount was just taken out of my credit card. Terrible customer service, the manager should have called as promised not just take funds out of my credit card. I am very dissatisfied with this treatment

Dear Margaret B., Thank you for taking the time to tell us about your experience at the Mercure Newcastle Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcus Leigh General Manager

Steve Business - 2/22/2023 Confirmed reviews ALL

Disappointed that was unable to order a drink with room service anymore after a late check-in arrival and no mini bar facilities either.

Dear Steve G., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Anonymous Business - 2/10/2023 Confirmed reviews ALL

Always good

Dear Matthew S., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Good location

Loma Families - 2/7/2023 Confirmed reviews ALL

Friendly staff and efficient

Dear Loma B., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

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