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Mercure Newcastle Airport 4 stars

Customer review rating 4.5/5 4,627 reviews
Mercure Newcastle Airport
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+ 19 Services
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Room 1

Number of guests
Children's age

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  • I cannot take advantage of the Members' rate

Hotel extras

  • Centrally located between Newcastle & Port Stephens

  • Close to Quad bike adventures on Stockton beach

  • Complimentary shuttle bus transfers to the airport

  • Newcastle Airport has 9 destinations with direct flights

  • Car parking available (cost applies)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • NEWCASTLE AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Babysitting on request
  • Boat excursions
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Mercure Newcastle Airport

2 Williamtown Drive
2318
williamtown
australia

Tel: +61240338900

Fax: (+61)2/40338900

Contact email

Check-in from 14h00

Check out up to 11h00

  • HAMILTON STATION NEWCASTLE :  

  • By plane

    NEWCASTLE AIRPORT At 1km / 0 miles

  • By plane

    NEWCASTLE AIRPORT At 0km / 0 miles - Shuttle free

  • By plane

    SYD At 189km / 117 miles

  • By train

    HAMILTON STATION At 24km / 14 miles

  • By train

    HAMILTON STATION At 24km / 14 miles

GPS :-32.810072, 151.843465

Our accommodations

Mercure Newcastle Airport has spacious Rooms featuring a flat screen TV, soundproof windows, Foxtel, air conditioning and high speed WiFi Internet access.

Accessible room

Standard Room 1 King Bed

  • Max. number of persons: 3
  • Area: From 25m²
  • Views: Airport view, Forest view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
Accessible room

Standard Room 2 Single Beds

  • Max. number of persons: 3
  • Area: From 25m²
  • Views: Airport view, Forest view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Our restaurants and bars

MACH ONE

Type of cuisine: Bistro

Mach One Restaurant and Bar is open daily for breakfast & dinner. The fully licensed bar also has an extensive selection of tap beers and local wines.

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MACH ONE BAR

Photo non contractuelle / Strictly non binding

Mach One bar serves light snacks and has an extensive selection of tap beers, local wines and cocktails.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 104 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Newcastle Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,627 reviews

tripadvisor

TripAdvisor Rating 4.5/5

314 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

An excellent airport hotel. Great staff.

Customer review rating 4.5/5

Don N. Couples - 14/02/2020 Confirmed reviews ALL

Welcoming staff. Well fitted room. Good breakfast, good dinner. We will be back.

well located, good staff

Customer review rating 4.5/5

Trish S. Business - 13/02/2020 Confirmed reviews ALL

staff were great, location good - shuttle bus was handy Needs improvement - Housekeeping service - rang left message to request more tea bags - 1 and half hours later no response - went down to reception - got tea from them

Well located. Friendly staff

Customer review rating 4.5/5

Darren S. Business - 13/02/2020 Confirmed reviews ALL

My wife and I like to stay when catching an early flight. The rooms are very modern and comfortable. We like to eat at the restaurant, we always have an excellent meal and the service is friendly and quick. It was appreciated when the waitress remembered us from our previous stays. We always feel the value of our Accor card when we stay at Novotel Newcastle Airport.

Convenient, but really $15.00 to park overnight?

Customer review rating 4.5/5

Eamonn Business - 13/02/2020 Confirmed reviews ALL

Easy location, was there for work, Charging for parking is a joke. you have boom gates, you can control airport parkers without charging your guests.

Convenient location

Customer review rating 4.5/5

Rose Business - 12/02/2020 Confirmed reviews ALL

Room was comfortable although air conditioner vent & fridge were very noisy making for poor sleep quality. Dinner in the restaurant was very nice. Tara was delightful & very attentive. Food was excellent.

yes and friendly and helpfull

Customer review rating 4.5/5

Anonymous Couples - 12/02/2020 Confirmed reviews ALL

100 percent

Very good

Customer review rating 4.5/5

Sue Families - 12/02/2020 Confirmed reviews ALL

very good

Pleasantly surprised at the comfortable stay

Customer review rating 4.5/5

Anonymous Business - 09/02/2020 Confirmed reviews ALL

The room was quite clean and the bed was very comfortable.

Dear Katie R., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Great proximity to work office

Customer review rating 4.5/5

Alina Business - 09/02/2020 Confirmed reviews ALL

The location was amazing in terms of the proximity to our business offices. The room was neat and clean, with the exception of some random hairs spread about the sink. The air conditioning worked well, so that you can get a comfortable sleep. Unfortunately there was no complimentary water in the room and, with no shops nearby, it would have been a welcome addition. The difficulty was the breakfast in the morning. As someone who is lactose intolerant, there were not many options on offer. When I ordered 2 dairy free eggs well done, for some reason I received i well done egg and 2 runny eggs. It would have been great if I was offered dairy free mushrooms and tomatoes as well!

Dear Alina P., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Great room especially the shower. Tea and coffee making facility good, and gtood to have ironing equipment

Customer review rating 4.5/5

Anonymous Families - 08/02/2020 Confirmed reviews ALL

Mine was a forced stay due to airplane disruption. Two days and two nights. The reception staff were very efficient and friendly. Great food in the restaurant, I particularly enjoyed the buffet breakfast.

Dear Mary H., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

always stay there and overall very happy

Customer review rating 4.5/5

Greg P. Business - 08/02/2020 Confirmed reviews ALL

Our Byrnecut Group of companies stays there and I always enjoy the stay. friendly staff and close to work

Dear Gregory Ernest P., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Good stay

Customer review rating 4.5/5

Mary Business - 07/02/2020 Confirmed reviews ALL

Uneventful stay on a business trip. Love the on-site fitness centre. No complaints!

Dear Arianne F., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager
Customer review rating 4.5/5

George M. Business - 07/02/2020 Confirmed reviews ALL

Stayed o/night for a course held at Hotel by Jetstar

Dear Pius M., Thank you for taking the time to tell us about your experience at the Mercure Newcastle Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcus Leigh General Manager

Nice airport hotel but...

Customer review rating 4.5/5

Josh Business - 05/02/2020 Confirmed reviews ALL

This is a nice place to stay however the air conditioning needs some serious work, the hallways and lifts were incredibly hot and it took more than 2 hours to cool the room to a comfortable level

Dear Joshua R., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Accommodation (Hotel Staff) were fantastic, restaurant manager & food choices let the whole experience down

Customer review rating 4.5/5

James H. Business - 04/02/2020 Confirmed reviews ALL

Hotel accommodation was great. Restaurant manager has an attitude problem (charged me $13.50 for 3 small pieces of bread) & limited food choices let the whole experience down.

Dear James David H., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Convenient

Customer review rating 4.5/5

Charlie Business - 03/02/2020 Confirmed reviews ALL

Easy, comfortable, convenient

Dear Bianca S., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Clean and comfortable

Customer review rating 4.5/5

Lee Solo - 03/02/2020 Confirmed reviews ALL

A port in a storm when my flights were delayed

Dear lee s., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Convenient location

Customer review rating 4.5/5

Anonymous Business - 02/02/2020 Confirmed reviews ALL

Friendly staff and nice quiet rooms. Air conditioning ducts in the meals and bar areas were dripping condensation due to the humidity? It would be good to have the timer in the gym that controlled the lights adjusted to go for longer. They seemed to turn off after less than 30 minutes on the elliptical trainer.

Dear Cameron C., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Very comfortable stay

Customer review rating 4.5/5

Ross L. Business - 02/02/2020 Confirmed reviews ALL

Had a mid-week overnighter for work. My room on the 3rd floor was very comfortable but my work colleague didn't have as good as night due to mosquitos in his room. He was too polite to contact reception about the problem. Mosquitos were very bad directly outside the hotel.

Dear Ross L., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager
Customer review rating 4.5/5

Daryl Business - 02/02/2020 Confirmed reviews ALL

Fine. Although room i was in, when Air con was operating the noise from air rushing in under the door sounded like a freight train (slightly exaggerated) in the dead of night. Had to place a towel at the bottom of the door to eliminate the noise. Room 323

Dear Daryl S., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager
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