Mercure Newcastle Airport 4 stars

Customer review rating (ALL Rating) 4.5/5 787 reviews

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2 Williamtown Drive, 2318 WILLIAMTOWN, Australia

Description

Hotel extras

  • Centrally located between Newcastle & Port Stephens

  • Close to Quad bike adventures on Stockton beach

  • Newcastle Airport has 9 destinations with direct flights

  • Car parking available (cost applies)

Our accommodation(s)

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Hotel location

Mercure Newcastle Airport

2 Williamtown Drive
2318 WILLIAMTOWN
Australia

GPS:-32.809519, 151.842247

Telephone
Fax +61 2 4033 8900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MACH ONE RESTAURANT & BAR

Mach One Restaurant and Bar is open daily for breakfast & dinner. The fully licensed bar also has an extensive selection of tap beers and local wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  787 reviews

TripAdvisor Rating  4.3/5  344 reviews

Customer review rating 4.0/5

Blaise B. Couples - Confirmed reviews ALL

The hotel was in a good location for us The staff were very friendly and helpful The facilities were very clean and comfortable The food was excellent with a good selection Service was prompt and friendly. The aircon in the room was not adjustable so it was quite cold for us We had to walk from the airport to the hotel which was not far but there was no direct path for two elderly people dragging luggage. We had to walk across rough terrain and climb over a fence to get there. Luckily it was not raining or too hot The hotel should reconsider this impediment to arrival it is our view that a simple transfer from the airport to the hotel should be provided as hiring an uber or taxi was not realistic for such a short distance There is nothing on your web site about this and we had to ask for advice from the airport assistants . The signage was non existent and we had to guess the direction once the path stopped. So cut across the car park using line of sight because it appeared every other way forward from the end of the path was along a rough verge on the edge of busy roads.

Dear Blaise B., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Newcastle Airport. I am pleased to hear that you found our location convenient and appreciated the friendliness and helpfulness of our staff. It is also gratifying to know that you enjoyed the cleanliness of our facilities and the quality of our food. Your comments regarding the accessibility from the airport to the hotel have been duly noted. We appreciate your input as it helps us understand the areas where we can improve the experience for future guests. Thank you once again for your valuable insights. We hope to welcome you back for a more seamless experience in the future. Marcus Leigh General Manager

Customer review rating 2.0/5

Alan J. Business - Confirmed reviews ALL

The power went out at approximately 8pm and came back on at approximately 10pm. There was no communication at all from reception during this time. Then there was no air conditioning all night. I've stayed here many times and it's always been good. Not this time

Dear Alan J., Thank you for your feedback regarding your recent experience. I sincerely apologize for the lack of communication during the power outage and understand how this affected your stay. We appreciate your loyalty and will take your comments into account for future improvements. Marcus Leigh General Manager

Customer review rating 4.0/5

Judith O. Business - Confirmed reviews ALL

Everything was good except the restaurant was out of action due to painting I think.

Dear Judith O., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found our location convenient. Our restaurant was closed during the day but open for our usual breakfast and dinner services. We look forward to seeing you again. Marcus Leigh General Manager

Customer review rating 5.0/5

Marilyn M. Business - Confirmed reviews ALL

Excellent staff service. Great food. Convenient. Would like a shuttle however taxi was quick and only $11

Dear Marilyn M., Thank you for your kind words regarding our staff service and food offerings. We are pleased to hear that you found our location convenient. While we do not currently offer a shuttle service, we appreciate your understanding regarding taxi accessibility. Marcus Leigh General Manager

Customer review rating 5.0/5

Aileen M. Business - Confirmed reviews ALL

Always great

Dear Aileen M., Thank you for your kind feedback. We are delighted to hear that you had a great stay with us. Your positive remarks inspire our team to continue delivering excellent service. Best regards, Marcus Leigh General Manager

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Other web-users rate our hotel

  • 219 reviews 8.8/10 Location
  • 409 reviews 8.3/10 Room
  • 470 reviews 9/10 Service
  • 279 reviews 8.4/10 Food
  • 196 reviews 9/10 Cleanliness
  • 67 reviews 4.9/10 Value
  • 61 reviews 7.6/10 Breakfast
  • 50 reviews 9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.