Mercure Newcastle Airport 4 stars

Customer review rating (ALL Rating) 4.6/5 375 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Centrally located between Newcastle & Port Stephens

  • Close to Quad bike adventures on Stockton beach

  • Newcastle Airport has 9 destinations with direct flights

  • Car parking available (cost applies)

Our accommodation(s)

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Hotel location

Mercure Newcastle Airport

2 Williamtown Drive
2318 WILLIAMTOWN
Australia

GPS:-32.810072, 151.843465

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MACH ONE

Mach One Restaurant and Bar is open daily for breakfast & dinner. The fully licensed bar also has an extensive selection of tap beers and local wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  375 reviews

TripAdvisor Rating  4.5/5  335 reviews

Certificate of excellence 2022

Good location, great staff, staying here is easy.

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Great as usual. Comfortable room, good breakfast, helpful and fun staff.

Dear Mark E., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Well located to airport

Customer review rating 4.5/5

Angela Families - Confirmed reviews ALL

Room was nice and comfy. Would have liked softer pillow but only a minor thing. Food in restaurant was great and staff very friendly. Enjoyed my brief stay

Dear Angela L., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Very friendly and understanding staff

Customer review rating 5.0/5

Glenn W. Solo - Confirmed reviews ALL

Emergency accommodation and was very comfortably looked after by all

Dear Glenn W., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Not Worth Your Money

Customer review rating 1.5/5

Lucus Couples - Confirmed reviews ALL

Extremely expensive for a hotel in the middle of know where. Cleanliness of room was repulsive, Food was bland and variety poor. I would rather sleep in my car. But, I will say staff were nice to deal with.

Dear Lucus B., Thank you for taking the time to tell us about your experience at the Mercure Newcastle Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Obviously it's your prerogative to review our hotel, even on multiple platforms which you have done. It's interesting to note that you didn't make any comments to our team while you were in-house and only after you checked out found it necessary to voice your issue. I would say if I found the room as dirty as you stated, would have asked to be moved to another room but that was your decision. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcus Leigh General Manager

Excellent location

Customer review rating 4.5/5

Jim V. Business - Confirmed reviews ALL

Good service with proactive advice

Dear Jim v., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

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Other web-users rate our hotel

  • 145 reviews 8.4/10 Location
  • 237 reviews 8.4/10 Room
  • 303 reviews 9.1/10 Service
  • 179 reviews 8.2/10 Food
  • 121 reviews 8.5/10 Cleanliness
  • 46 reviews 4.5/10 Value
  • 35 reviews 7/10 Breakfast
  • 29 reviews 9.8/10 Vibe

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