Mercure Newcastle Airport 4 stars

Customer review rating (ALL Rating) 4.5/5 824 reviews

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Description

Hotel extras

  • Centrally located between Newcastle & Port Stephens

  • Close to Quad bike adventures on Stockton beach

  • Newcastle Airport has 9 destinations with direct flights

  • Car parking available (cost applies)

Our accommodation(s)

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Hotel location

Mercure Newcastle Airport

2 Williamtown Drive
2318 WILLIAMTOWN
Australia

GPS:-32.809519, 151.842247

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MACH ONE RESTAURANT & BAR

Mach One Restaurant and Bar is open daily for breakfast & dinner. The fully licensed bar also has an extensive selection of tap beers and local wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  824 reviews

Customer review rating 3.5/5

David K. Couples - Confirmed reviews ALL

I like the rooms at the Mercure Newcastle Airport and the beds are super comfortable. However; I have to say the check in staff was a flat, the person who checked us in was certainly friendly enough but exuded zero energy. Also, we were advised that the restaurant was open until 10 and upon arrival at the hotel at 9pm it was closed. If you're going to close, being an isolated airport hotel, perhaps consider installing some vending machines with some decent takeaway food options available ( similar to other properties ie Holiday Inn Express).

Dear David K., Thank you for sharing your feedback regarding your recent stay at Mercure Newcastle Airport. We are pleased to hear that you found our rooms comfortable and the beds to your liking. However, we regret that the level of service you received at check-in did not meet your expectations. Your comments regarding staff energy will be taken into consideration as we continually seek to enhance our guest experience. Additionally, we appreciate your suggestion regarding food options during late hours. While our restaurant hours are set to provide the best service to our guests, we recognize the importance of accessibility to food, especially in an airport setting. Your input will be reviewed as part of our ongoing efforts to improve. Thank you once again for your insights. Best regards, Mercure Newcastle Airport

Customer review rating 4.5/5

Meliame A. Families - Confirmed reviews ALL

Always enjoy staying here, friendly staff and beds are comfortable

Dear Meliame A., Thank you for your kind words regarding our location, room comfort, and room service. We are pleased to hear that our friendly staff contributed to your enjoyable stay. We look forward to welcoming you back in the future. Best regards, Mercure Newcastle Airport

Customer review rating 5.0/5

Brandon M. Business - Confirmed reviews ALL

Very nice hotel, enjoyed my stay.

Dear Brandon M., Thank you for your kind words regarding our staff, food, and accommodations. We are delighted to hear that you enjoyed your stay at Mercure Newcastle Airport. Your positive feedback is greatly appreciated and motivates our team to continue providing excellent service. Best regards, Mercure Newcastle Airport

Customer review rating 5.0/5

Bethany C. Families - Confirmed reviews ALL

We had a pleasant experience and was exactly what I needed before getting an early flight

Dear Bethany C., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our location and restaurant, as well as the service provided. It is wonderful to know that we contributed to a pleasant experience before your early flight. Goodbye, Mercure Newcastle Airport

Customer review rating 4.0/5

Avelina B. Couples - Confirmed reviews ALL

Nice stay, room is clean and bed is comfortable

Dear Avelina B., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found your room to be clean and the bed comfortable. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Mercure Newcastle Airport

Other web-users rate our hotel

  • 247 reviews 8.7/10 Location
  • 422 reviews 8.1/10 Room
  • 494 reviews 8.9/10 Service
  • 289 reviews 8.5/10 Food
  • 192 reviews 9.2/10 Cleanliness
  • 80 reviews 4.5/10 Value
  • 58 reviews 9.1/10 Vibe
  • 58 reviews 8.1/10 Breakfast

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