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Mercure Newcastle Airport 4 stars

Customer review rating 4.5/5 4,939 reviews

ALLSAFE approved hotel

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Mercure Newcastle Airport
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+ 19 Services

Hotel extras

  • Centrally located between Newcastle & Port Stephens

  • Close to Quad bike adventures on Stockton beach

  • Complimentary shuttle bus transfers to the airport

  • Newcastle Airport has 9 destinations with direct flights

  • Car parking available (cost applies)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • NEWCASTLE AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Babysitting on requestPaying
  • Boat excursionsPaying
Business services
  • 5 Meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Mercure Newcastle Airport

2 Williamtown Drive
2318 williamtown
australia

Tel: +61240338900

Fax: (+61)2/40338900

Check-in from 14h00

Check out up to 11h00

  • HAMILTON STATION NEWCASTLE : 

  • By plane

    NEWCASTLE AIRPORT At 1km / 0 miles

  • By plane

    NEWCASTLE AIRPORT At 0km / 0 miles - Shuttle free

  • By plane

    SYD At 189km / 117 miles

  • By train

    HAMILTON STATION At 24km / 14 miles

  • By train

    HAMILTON STATION At 24km / 14 miles

GPS :-32.810072, 151.843465

Our accommodation(s)

Mercure Newcastle Airport has spacious Rooms featuring a flat screen TV, soundproof windows, Foxtel, air conditioning and high speed WiFi Internet access.

Standard Room 1 King Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Views: Airport view, Forest view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room 2 Single Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Views: Airport view, Forest view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

MACH ONE

Type of cuisine: Bistro

Mach One Restaurant and Bar is open daily for breakfast & dinner. The fully licensed bar also has an extensive selection of tap beers and local wines.

MACH ONE BAR

Non contractual photo

Mach One bar serves light snacks and has an extensive selection of tap beers, local wines and cocktails.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 104 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Newcastle Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,939 reviews

tripadvisor

TripAdvisor Rating 4.5/5

327 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great room

Customer review rating 5.0/5

Bel Business - 18/04/2021 Confirmed reviews ALL

Easy checkin/out great room

Dear Belinda, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Calen Romaniuk Assistant Manager

Good Stay

Customer review rating 4.5/5

Chris Y. Families - 18/04/2021 Confirmed reviews ALL

Ideally located for the time we had available. The staff were friendly and always helpful. The rooms comfortable and well maintained

Dear Christopher, We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Calen Romaniuk Assistant Manager

Airport precinct works

Customer review rating 4.0/5

David A. E. Business - 17/04/2021 Confirmed reviews ALL

The accommodation is adequate as are the bar facilities. There is limited services from the restaurant during the day and very limited café / restaurant facilities in the local area.

Dear David, Thank you for taking the time to provide us with feedback regarding your recent stay. I will pass your comments onto the team. We hope to welcome you back to our hotel very soon. Sincerely, Calen Romaniuk Assistant Manager

Good location

Customer review rating 4.5/5

Chris Business - 17/04/2021 Confirmed reviews ALL

Really friendly as always

Dear Christopher, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Calen Romaniuk Assistant Manager

Great staff

Customer review rating 5.0/5

Dr G. H. Solo - 17/04/2021 Confirmed reviews ALL

I love Accor and Mecure Newcastle is no exception

Dear Gary, We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Calen Romaniuk Assistant Manager

Well located

Customer review rating 5.0/5

Loma Families - 15/04/2021 Confirmed reviews ALL

Friendly helpful staff

Dear Loma, We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Calen Romaniuk Assistant Manager

Mercure Newcastle Airport

Customer review rating 4.5/5

Robyn S. Couples - 15/04/2021 Confirmed reviews ALL

Accommodation was fine and the room was very clean and tidy.

Dear Robyn, We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Calen Romaniuk Assistant Manager

Satisfactory

Customer review rating 3.5/5

Denis K. Couples - 13/04/2021 Confirmed reviews ALL

The motel is ideally situated if you have an early morning flight. The room was clean and reception was pleasant and helpful. The restaurant was excellent with good service and great meals. There are two issues. We arrived peckish. Everything was closed. Can somebody please explain why biscuits have disappeared from the room? They were always wrapped like the tea and sugar so they pose no COVID risk. Also, I understand patronage is down but if a shuttle is not running it should say so on the website.

Dear Denis, Thank you for taking the time to tell us about your experience at the Mercure Newcastle Airport. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems outlined and prevent future occurrence. Thank you once again and we hope to welcome you back to Mercure Newcastle Airport soon. Sincerely, Calen Romaniuk Assistant Manager

Great service

Customer review rating 4.5/5

Steve Families - 13/04/2021 Confirmed reviews ALL

Whilst there was a small hiccup with the booking this was sorted out very quickly by the very professional and courteous staff. Our stay was very comfortable with excellent service from all staff.

Dear Stephen, We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Calen Romaniuk Assistant Manager

Warm friendly guest

Customer review rating 5.0/5

Deb Families - 12/04/2021 Confirmed reviews ALL

Stayed during Easter break for 2 nights- centrally located from Newcastle and Port Stephen

Dear Debashish C., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager
Customer review rating 4.0/5

Peter Couples - 11/04/2021 Confirmed reviews ALL

Everything was very good except we are not sure that the room was prepared properly as there were no glasses or cups in the room. We had to ask for some from the bar

Overnighter

Customer review rating 4.5/5

Michael Business - 08/04/2021 Confirmed reviews ALL

Pleasant

Dear Michael C., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Probably the best hotel in the Newcastle area

TripAdvisor rating 5.0/5

David H 08/04/2021 TripAdvisor review

This is one of the nicest hotels in the Newcastle area which is why I don't mind staying that distance away from the city when staying in Newcastle. We never stay there because we are using the airport, but it's obvious fantastic for that too. The rooms are very pleasant and the food and beverage service is quite excellent. Of course I do miss the buffet breakfasts but they will be back at some stage. It would be nice to have some USB port style power outlets near the beds. I've seen these in even Ibis budgets and they are really handy in case you forget your phone chargers. It's a lovely hotel and I strongly recommend it. It's usually always good value.

Dear David H Thank you very much for your 5 Star Review of our hotel. We pride ourselves on our service and hotel and it's always great to receive a review that states we achieved that. I will pass on your comments to the team and we look forward to accommodating you again when you're next in Newcastle. Thanks again for your excellent feedback! Kind regards General Manager
Customer review rating 3.0/5

Tracey H. Couples - 07/04/2021 Confirmed reviews ALL

Couldnt order room service as phone in room was broken!! & Couldnt have shower or wash our hands as there was NO soap in room!! So was definitely a little disapointed!

Dear Tracy, Thank you for taking the time to tell us about your experience at the Mercure Newcastle Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Calen Romaniuk Assistant Manager

Great Stay

Customer review rating 5.0/5

Rod C. Couples - 05/04/2021 Confirmed reviews ALL

We were very grateful for the welcome we received as we had only booked the accomodation 10mins before arriving.

Dear Rod, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Calen Romaniuk Assistant Manager

Staff could not do enough for my RFS strike team

Customer review rating 5.0/5

Barry K. Business - 04/04/2021 Confirmed reviews ALL

The staff rang me on my way to the motel with the RFS strike team from Southern Tablelands pre arranging parking for 5 trucks plus one 4x4 arranged a dinner booking for 21 and a 630 breakfast before we even got there . When we arrived they met us in the car park showed us the pre arranged parking handed me all the room passes to hand out to the team The staff made us feel very welcome and could not do enough for us in our stay thank you very much Barry

Dear Barry, We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It was an absolute pleasure having you all at the Hotel and I am very glad you enjoyed your time here. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Calen Romaniuk Assistant Manager

Convenient and comfortable

Customer review rating 4.5/5

Anonymous Business - 04/04/2021 Confirmed reviews ALL

Staff are excellent and always ensured my needs were cared for.

Dear Benjamin, We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Calen Romaniuk Assistant Manager

Perfect location, great stay

Customer review rating 5.0/5

Kati S. Families - 04/04/2021 Confirmed reviews ALL

Smooth check in, lovely staff, surprise upgrade, fab room & great fast room service

Dear Kati, We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Calen Romaniuk Assistant Manager

Close to airport, very convenient

Customer review rating 5.0/5

Deidre Solo - 02/04/2021 Confirmed reviews ALL

As I didnt get into airport till very late in the evening. Had trouble getting a taxi. Arrived at 11pm. I was made to feel welcomed

Dear Deidre, Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Calen Romaniuk Assistant Manager

Quality

TripAdvisor rating 5.0/5

CarolS4773 16/02/2021 TripAdvisor review

After a day spent in airports it was a very welcome site to finally get here... service was excellent, very quiet n clean.got in too late for dinner but had breakfast and it was excellent... will definitely be back..

Dear CarolS4773 Thank you very much for your 5 Star Review! We're so pleased you enjoyed your stay with us. Our team will be pleased to hear your appraisal of our excellent service and the hotel was both quiet and clean. Your comments on Breakfast are also well received and we'll pass on your comments to the Kitchen team too. Hopefully we'll see you again soon. Kind regards General Manager

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