Mercure Newcastle Airport 4 stars

Name: Mercure Newcastle Airport
Address: WILLIAMTOWN, 2318, AUSTRALIA
Telephone: (+61)2/40338900
Rating: 4.5

Customer review rating 4.5/5 5,019 reviews

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+ 11 Services

Mercure Newcastle Airport

Hotel for travellers looking for local and authentic experiences

We look forward to your arrival here in Williamtown, our team are excited to provide a warm welcome!

Mr Marcus Leigh, Hotel Manager

Located just 300m from Newcastle Airport in Williamtown, Mercure Newcastle Airport features 95 well appointed guest rooms with soundproof windows. Mach One Bar & Grill offers guests fantastic dining options ranging from sumptuous daily buffet breakfast to dinner dishes to please anyone's palate .

Located at Newcastle Airport, just 25km from Newcastle and 30km from the picturesque Port Stephens, Mercure Newcastle Airport is the perfect location for the discerning business travellers, families or guests wishing to rest between flights.

Hotel extras

Centrally located between Newcastle & Port Stephens
Close to Quad bike adventures on Stockton beach
Advantage 3
Newcastle Airport has 9 destinations with direct flights
Car parking available (cost applies)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel (Paying)
- High-speed Internet (Paying)
- WIFI in the communal areas
- WIFI in your room (Paying)
- WIFI access (Paying)
Parking
- Private outdoor parking (Paying)
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Babysitting on request Paying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
NEWCASTLE AIRPORT
Reception open 24 hours a day
Early check-in/Late check-out Paying
- EARLY CHECK IN FROM 8AM (Paying) Need access to your room from 8am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying) Want to keep your room until 6pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Dry cleaning / Ironing Paying

Breakfast Paying
1 Restaurant(s)
1 Bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 0:00-0:00
- Opening hours : Week-end 23:59-23:59

Babysitting on request Paying
Boat excursions Paying

5 Meeting room(s)
Web Corner on a Mac
Copy/print service available

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 11h00

In summary

Car park
Restaurant
Wheelchair accessible hotel
Air conditioning
Wi-Fi
Bar
Meeting rooms

- Reduced mobility Facilities
- Wheelchair accessible hotel
Express check-out
- High Speed internet (Extra)
- High speed transmission line
- WiFi at the hotel (Extra)
- WiFi in the communal areas

Accessibility
- Reduced mobility Facilities
- Wheelchair accessible hotel
Express check-out
Wi-Fi (Extra)
- High Speed internet (Extra)
- High speed transmission line
- WiFi at the hotel (Extra)
- WiFi in the communal areas

On site

Car parking available onsite

On site

1 Bar(s)
1 Bar(s)
1 Restaurant(s)
1 Restaurant(s)
Breakfast à la carte
- Cold snacks
- Hot meals

1 Bar(s)
1 Bar(s)
1 Restaurant(s)
1 Restaurant(s)
Breakfast

Breakfast à la carte
Room service
- Cold snacks
- Hot meals

Gymnasium available to all hotel

Gymnasium available to all hotel

Babysitting on request

Babysitting on request

5 Meeting room(s)
Meeting rooms

5 Meeting room(s)
Meeting rooms

Boat excursions

Sports activities

Boat excursions

- 100% Non Smoking Property
- Air Conditioning
- Dry cleaning / Ironing
- 4 connecting rooms
- 4 floors
- 5 rooms for people with reduced mobility
- 95 non-smoking rooms
- 95 rooms

Hotel Services And Equipments
- 100% Non Smoking Property
- Air Conditioning
- Dry cleaning / Ironing
Hotel informations
- 4 connecting rooms
- 4 floors
- 5 rooms for people with reduced mobility
- 95 non-smoking rooms
- 95 rooms

Hotel location

Mercure Newcastle Airport

2 Williamtown Drive
2318 williamtown
australia

Tel: +61240338900

Fax: (+61)2/40338900

Contact email :

Check-in from 14h00

Check out up to 11h00

HAMILTON STATION NEWCASTLE :

By plane
NEWCASTLE AIRPORT At 1km / 0 miles
By plane
NEWCASTLE AIRPORT At 0km / 0 miles - Shuttle free
By plane
SYD At 189km / 117 miles
By train
HAMILTON STATION At 24km / 14 miles
By train
HAMILTON STATION At 24km / 14 miles

GPS :-32.810072, 151.843465

Our accommodation(s)

Mercure Newcastle Airport has spacious Rooms featuring a flat screen TV, soundproof windows, Foxtel, air conditioning and high speed WiFi Internet access.

Standard Room 1 King Bed

Accessible room

Max. number of persons: 2
Area: From 25 m² / 269 sq ft
Views: Airport view, Forest view *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Standard Room 2 Single Beds

Accessible room

Max. number of persons: 2
Area: From 25 m² / 269 sq ft
Views: Airport view, Forest view *

Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Our restaurants and bars

MACH ONE

Type of cuisine: Bistro

Mach One Restaurant and Bar is open daily for breakfast & dinner. The fully licensed bar also has an extensive selection of tap beers and local wines.

MACH ONE BAR

Mach One bar serves light snacks and has an extensive selection of tap beers, local wines and cocktails.

Your meetings and events

Our meeting rooms

Number of meeting rooms: 5
Maximum size: 104 m²
Maximum capacity: 120 people
Maximum banquet capacity: 80 people

Find out more

Another great stay

Daryll M. Couples - 17/06/2021 Confirmed reviews ALL

The Mecure at Williamtown is a great place to stay whether overnight or for a few days. The hotel is well located and has ample parking. This stay, as an ACCOR Gold member I was upgraded to a larger room on arrival. The rooms are very clean, modern and well serviced. The restaurant is well furnished with a lovely decor and furniture. Menu provides a good choice of food and is well prepared. All staff are fantastic and always greet and serve you with a smile. Nothing is too hard and they go out of theircway to make your stay memorable. In fact the staff are the biggest asset of the hotel are are commended for their dedication. Another wonderful stay and we will be back again soon.

Dear Daryll M., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We really appreciate your kind words and very much look forward to you staying with us again soon! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

I stay here often as the location is perfect for the business I am in

Anonymous Business - 15/06/2021 Confirmed reviews ALL

'Outstanding again only because of Jackie"

Dear Lawrence Hugh V., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Mercure Williamstown , NSW

Colin M. Business - 15/06/2021 Confirmed reviews ALL

As a Platinum member, had paper cups and paddle pop sticks in place of cups and spoons , that was the level of standard, TV volume not working I will not stay there again. regards, Colin m.

Dear Colin m., Thank you for taking the time to tell us about your experience at the Mercure Newcastle Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are still maintaining the Accor ALL Safe procedures in our rooms. This means that with current restrictions in place due to the pandemic, we have to enact the strictest policies to ensure the health of every guest. We are steadfast in our commitment to everyone's safety at this time. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcus Leigh General Manager

Overnight at airport

Susan M. Couples - 14/06/2021 Confirmed reviews ALL

Very happy. Friendly staff. Well priced and good food in the restaurant. Hotel very clean.

Dear Susan M., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Good stay and great staff

Jon L. Couples - 14/06/2021 Confirmed reviews ALL

Staff very welcoming and assisted on our brief stay. Room was clean and well positioned to the airport. Food was good for both dinner and breakfast. Dinner for my wife was a bit weird but we found out fish and chips was the traditional English dinner. Overall not a bad place to stay for what we wanted

Dear Jon L., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Ideal for a late arrival when you still have a couple of hours travel

Roger Couples - 14/06/2021 Confirmed reviews ALL

Just enough to rest and shower before journeying onward up the highway

Dear Roger S., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Well located

David Couples - 11/06/2021 Confirmed reviews ALL

Very good overall hearing in bedroom was hard to adjust

Dear David D., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Anonymous Business - 10/06/2021 Confirmed reviews ALL

Staff where very helpful and friendly and was a very good location for my work. I also really enjoyed the food.

Dear Darci M., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Nice location, nice rooms but bad food and unpleasant experience

Vince Business - 09/06/2021 Confirmed reviews ALL

Everything was good other than the dining experience. We had been seated but one of your dinning room staff, she was very polite and was doing nothing wrong other than an overwhelming smell. I can appreciate that working late shifts and even double shifts things can get away from you but been in hospitality extra steps need to be taken. With that in mind we got to the end off our meal and noticed a hair in the bowl of olives we ordered as a share plate. this is what tipped the experience. To the credit of the manager on duty she did not charge us for the dish, but this did not make us feel any better.

Dear Vincent G., Thank you for taking the time to tell us about your experience at the Mercure Newcastle Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcus Leigh General Manager

Simple issues

Trent H. Business - 09/06/2021 Confirmed reviews ALL

- No room service menu in room (nor on tv interface). - Problems with billing (ie restaurant/room service charges not recorded) however this was fixed by reception staff. - Why is there a charge for car parking? This makes no sense at all.

Dear Trent Donald H., Thank you for taking the time to tell us about your experience at the Mercure Newcastle Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcus Leigh General Manager

Very clean and wonderful staff

Anonymous Couples - 08/06/2021 Confirmed reviews ALL

Booked online was easy and had room ready at checkin and room was large and clean. Bed was little hard but my husband slept well

Dear Julie M., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Wedding Weekend

Kylie Families - 08/06/2021 Confirmed reviews ALL

We stayed over the weekend for a family wedding. We had a wonderful time and the staff at Accor Williamtown were all wonderful!

Dear Kylie S., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

great location and very friendly staff

Anonymous Couples - 08/06/2021 Confirmed reviews ALL

we were very happy with everything at this motel, staff were very friendly and nothing was too much trouble.

Dear Brian F., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Not good

Grant Couples - 07/06/2021 Confirmed reviews ALL

Poor, room needs better cleaning & the restaurant room is terrible.

Dear Grant, Thank you for taking the time to tell us about your experience at the Mercure Newcastle Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Calen Romaniuk Assistant Hotel Manager

Well located and appointed.

Ross K. Business - 06/06/2021 Confirmed reviews ALL

Very convenient base from which to work at RAAF Williamtown base. A modern well appointed hotel. An efficient, courteous and attentive team working together to deliver a seamless and high level guest experience.

Dear Ross K., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Great hotel, some safety concerns as a single female

C. Business - 06/06/2021 Confirmed reviews ALL

This hotel was lovely with all you need for a comfortable stay. My concern as a single female travelling for work was with the check in process. After lining up in between two male travellers as well as standing within ears shot during this process from several males at the bar I was asked for my name for check in. Standard process... I handed the woman facilitating my check in my drivers License and credit card in the hope she would pick up my que for a discreet check in. Unfortunately she did not and as I had observed with the traveler before me she announced my room number with great enthusiasm, easily to be heard by anyone in the foyer or bar. I urge you to consider your check in process for vulnerable guests. I travel often and whilst staff announcing room numbers is standard practice it is normally done with hushed tones. Furthermore it is unusual for the bar to be as close as it is at the Newcastle airport Mercure creating the perfect location for opportunistic travellers.

Dear Ruth C., Thank you for taking the time to tell us about your experience at the Mercure Newcastle Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcus Leigh General Manager

Location suited our destination

Anonymous Families - 06/06/2021 Confirmed reviews ALL

Pleasant bookin and bookout

Dear Patricia B., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Clean, comfortable and great service.

Aubrey C. Business - 03/06/2021 Confirmed reviews ALL

I was very satisfied with our short stay at the Mercure. During what must be extremely difficult times for the hospitality sector, the level of service has not waivered and I applaud the entire team at Mercure for this.

Dear Aubrey C., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Great stay

Damien Business - 03/06/2021 Confirmed reviews ALL

All the staff are friendly and welcoming, bar and wait staff are knowledgeable about food and beverages.

Dear Damien S., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Jeanene Families - 02/06/2021 Confirmed reviews ALL

Everything was great except the shower. Being a disabled bathroom (room 223) with no fall in the tiles the shower totally flooded the bathroom. It’s very dangerous & I’m not disabled but a disabled person would definitely slip on the wet tiles. Other than that everything was awesome. Thank you

Dear Jeanene L., We very much appreciate your comments regarding your stay at the Mercure Newcastle Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcus Leigh General Manager

Our most recent 20 reviews

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