Mercure Maitland Monte Pio 4 stars

Beautiful heritage style building , staff very polite but not enough of them . The concierge also works in the kitchen and also serves behind the bar . We arrived at 830am for breakfast but no hot food in the bain maries and no staff to be found so we had to go to a cafe down the road. As a result the outside grounds also need a good clean up

We enjoyed our stay at the Monte Pio, the historic building was beautifully converted and the rooms were clean & comfortable. The staff were lovely and friendly and the restaurant food was good quality and very tasty.

I ha e stayed at this property mb any times over many years bu TV recently I get the impression it is slowly offering less and less. T hff e receptionist was the on look y person I saw at check in and it felt like the late shift even though it was only a bit after 7 pm. It was Monday and the rs e is no restaurant or room service. I did receive my room upgrade but there was no welcome gift customary for platinum members. Breakfast was good

The reason for the low score is we were surprised at the very low level of staffing. It appears to be a low season, but the receptionist or manager was also the dining room wait staff. It was not clearly communicated what was happening when waiting. Also our room had 2 key issues. There was a power point in our room next to the tea and coffee facilities that was hanging out of the wall and was rather dangerous. And the water seal strip on the base of the shower screen door was broken so the water flooded the bathroom floor. It was annoying. The manager was excellent, but probably overwhelmed.

Difficult to keep such a large property updated. Was very clean and staff friendly. Reception was closed when I arrived at 9:00pm which can be expected when there are a minimum number of guests staying at the Motel.

Nice, clean and well maintained property. The staff was super helpful and the rooms were comfortable. We stayed only for one night but overall experience was pleasant. Will definitely come back if we visit the area again.

Disappointing visit the Monte was originally a convent so I was expecting beautiful furnishings and a step back n time, the furniture was dated and the the ornaments gaudy with poor quality plastic plants in pots large gold dolphins adorned an outdoor area the lamp in our room was twisted I went to straighten it and it fell off it was being held together with duck tape a large 70.s style mirror hung in our room cobwebs in the corners of the room some of the curtains hanging off the after spending the night before at the Mercure at Williamson where the decor is modern and clean it was so disappointing. The staff were friendly the bed was comfortable and the shower was great. Disappointing only in the tacky decor expected more for the money we paid.

Very good hotel. Friendly and helpful staff. Rooms are a good size and beds very comfortable. Hotel is close to Maitland centre and is only a short drive to the Hunter vineyards. Restaurant when open is excellent.

My experience at this hotel has meant I put this at the top of all the Mercure hotels I have stayed at previously - fantastic service, lovely rooms & nice views in an historical building too! Comfy bed, good amenities & the food at dinner was amazing (thank you Alicia) Only one staff member was a bit grumpy, but maybe he was having a bad day lol

It was great to come back to an air conditioned room in such hot weather. The room was clean and comfortable. Breakfast was uninspiring but dinner was fine except the Restaurant was closed on Sundays and Mondays

This is a beautiful historic building. The decor is both modern and traditional. Our room was spacious, well appointed and spotless. Comfortable beds and excellent bathroom made our stay most enjoyable. The staff were extremely helpful and well trained.

Great service & a fantastic stay. Rooms were clean & fresh. The food at the restaurant was delicious. Very friendly staff. We were also upgraded being an Accor member. They did everything right to acknowledge our loyalty

Overall a very good experience. Staff helpful and friendly. Rooms clean and tidy. Breakfast on both mornings was great.We have stayed here on at least 5 occasions and would have no problem recommending the hotel. times

First time staying at hotel, is a little dated and rooms are okay. Upgraded to a spa suite although the bathroom situation is odd with shower in spa but ridiculously high shower head with no shower curtain. Made showering feel awkward. Colleague had a standard room which was 3 times the size so was disappointed in that upgrade. Check in process was a bit "clunky" and not smooth and not welcome of accor membership in room with free drink etc.

This hotel is disappointing. The location is good, and the basics are there, but it has had a series of bad makeovers that just do not work including bronze mirror ceiling tiles in reception (Yeh the 1980s). It results in poor room layout, frameless showers that leak all over the floor, complicated WiFi that you give up on and poor room decor. The building has charm that fails to transfer to the room. And! Dirty! Coffee stains in cups, water left from previous occupant in coffee machine, and rubbish in the desk draw. It was the sun screen cap left sitting on a ledge near the pool that did it for me as I visited at the end of Winter, so it had been the for months. Housekeeping has gone missing and management is blind. What did I like – the hot water and shower were great and the towels fluffy, the staff friendly and helpful and walking through my French door onto the verandah and looking at the hills around Maitland was charming. I would try to avoid staying at this hotel again.