Mercure Maitland Monte Pio

Decor shocking. Gross decorating. Could be such a beautiful place being a prior convent. Beautiful building but disgusting decorating. Bathroom floor gets very wet & very slippery. Was billed then charged more later. Room wasn’t serviced, until we Requested. Buffet breakfast is NOT buffet. Was terrible breakfast. Holes in quilt cover. Spare blanket gross. Pillows terrible. Depressing looking place. The place could be so amazing. Seriously send someone out to check the decor. Get a chef. One band show.

Hotel was in a good location for the purpose of our stay. The service, room, bed & cleanliness was of a very good standard. The menu for dinner was not vast but the food served was very tasty. We enjoyed our stay.

I booked this place by phone at least a month ago - or I thought I had. I then needed to change it by cancelling two of the four nights due to an event being cancelled, but I still needed two nights accommodation. This was discussed and confirmed by phone - all good. This was my first mistake. I should’ve insisted on a confirmation email! When we arrived, there was no record of my booking! What I suspect may have happened was that conferences were booked in which took precedence over our one room booking. I also might’ve done better using a booking company.

The place is so dirty, the room smells so bad from the first time we opened the door we could smell something awful. The staff doesn't have customer service even the manager (altho not 100% sure if that was the manager), he's a bit creepy and the other receptionist was so rude. No people skills. Like if the place is already unappealing, atleast have a good customer service skill.

We stayed here previously and returned again. The location and historical buildings are awesome. This time we stayed in the family room. Large room with everything you’ll need. It’s a great place to stay and explore the area. The service is lacking after COVID I suppose but it wasn’t that bad.