Mercure Maitland Monte Pio 4 stars

TripAdvisor rating 3.5/5 228 reviews

ALLSAFE approved hotel

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Mercure Maitland Monte Pio
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+ 11 Services

Hotel location

Mercure Maitland Monte Pio

Cnr New England Highway
And Dwyer Street
2320 maitland
australia

Tel: +61249325288

Fax: (+61)2/49326788

Check-in from 14h00

Check out up to 10h00

  • HUNTER VALLEY BUSES : 

  • By plane

    NEWCASTLE AIRPORT At 37km / 23 miles

  • By train

    TELARAH At 1km / 0 miles

GPS :-32.722716, 151.544214

Hotel services

PINES RESTAURANT

The Pines Restaurant has been the scene for many romantic nights, family celebrations and formal business dinners. It has an extensive Australian and International menu topped off with an impressive wine list.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 5 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 41 rooms
    • No room for people with reduced mobility
    • No family room
    • No connecting room
    • 41 non-smoking rooms
    • 2 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Safe deposit box at reception
    • Safe deposit box at reception

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 220

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

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Our guest reviews for
Mercure Maitland Monte Pio

100% genuine reviews from our guests

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TripAdvisor Rating 3.5/5

228 reviews

Excellent Service

TripAdvisor rating 5.0/5

648nirajv Business - 11/09/2021 TripAdvisor review

Very friendly and cooperative staff. Excellent service. Very good aura around the place. Ample parking. Very clean rooms. Quality toiletries supplied. Excellent coffee machine with very good quality of coffee pod supplies. Happy to stay anytime.

Great escape and a doorstep to the Hunter Valley

TripAdvisor rating 5.0/5

VladimirE10 03/04/2021 TripAdvisor review

Fantastic atmosphere, incredibly friendly staff, relaxing bar and along, great spacious rooms. All with style, easy to find, plenty of parking, and the old jussi pub around the corner. We had a remarkable weekend, and I will stay here again, It is also close to the airport, or to the highway.

Weekend away

TripAdvisor rating 3.0/5

SydneyScotlady 31/03/2021 TripAdvisor review

I have to say our room was clean and the bathroom was modern. But the exterior and interior needs a bit of TLC . We had dinner there and it was very nice. Breakfast was lovely and large portions. Overall a pleasant stay. Staff was pleasant and helpful

An eclectic hotel with very helpful staff

TripAdvisor rating 4.0/5

JEROMEHARRIS1 10/02/2021 TripAdvisor review

This was our first trip since COVID - and the staff at the Monte Pio made us feel very welcome - especially Monique at reception who was joyous in her greeting. The rooms were modern and the hotel itself is an older building with eclectic styles of decoration and our children enjoyed exploring the stairs and facilities. The only downside to our stay was the fact that the room was noisy at night (pipes clunking in the walls) which affected our sleep - otherwise a great time was had by all.

Attention to detail

TripAdvisor rating 3.0/5

MerinoSydney Business - 09/02/2021 TripAdvisor review

My wife and I stay at this hotel while we are looking for a home in the Mailtland region. We are concerned that the attention to detail in the Hotel is falling. House staff are trying so hard to please the customers (and they are), but is up to management to see that there is consistancy in the rooms and resturant conditions. For example, no spoons in rooms for tea/coffe, breakfast - my wife ordered a plain omlette, as she was eating it she uncovered a plastic bread clip INSIDE the omlette. On asking the wait staff on duty about this it seemed that no one knew how it got there. Hard to believe.

Good value & Very handy when visiting Maitland

TripAdvisor rating 3.0/5

suequerruel 29/12/2020 TripAdvisor review

Monte Pio is a great spot if you're visiting the Maitland area. The building is a heritage building & has the old world charm. The view from our room was lovely. The decor was alittle outdated in the room however usable. The space in the room was excellent for our needs (travelling with a 3mth old we chose a double bed & single bedded room & there was plenty of room to move & store bags & a pram).

Great stay

TripAdvisor rating 5.0/5

michellenremmers 16/09/2020 TripAdvisor review

Great stay, room with amazing spa bath! Monique was a great host! Felt very safe with many COVID measures in place. A lovely historic place to stay close to the centre of Maitland. Would definitely stay here again.

Good clean comfortable rooms

TripAdvisor rating 4.0/5

Lillypad63 30/07/2020 TripAdvisor review

Nice rooms, quiet location. Bit of a rabbit warren layout of rooms. Receptionist had several roles but over the top with her customer service, on verge of annoying. I ordered scotch fillet and received an overdone tough sirloin instead. Mentioned this to the waitress and she said they had run out of scotch fillet even though there was only one other person in the whole restaurant. Handled very poorly.

Monte Pio Hotel Historic Maitland

TripAdvisor rating 3.0/5

hensby1 28/07/2020 TripAdvisor review

My husband and I had an overnight stay at the historic Monte Pio. We were attending a small reunion locally and chose this hotel for its historic beauty. However, we felt the service was lacking and the facilities wanting. I had to recheck my reservation because I was sure the hotel staff made a mistake and had thought I was a lone traveler. The bed seemed sooo small and yet it was supposed to be a queen size. I had paid for 2 x breakfasts and they had us down as only 1. I was given a welcome drink, only 1 when there were 2 of us. I had arranged a late check out but we had been locked out of our room after 10am. Breakfast was a bit of a hit and miss. Staff stated they could not provide tea cups due to COVID 19 and so only the small coffee cups were set out. It just did not live up to expectations.

Tired

TripAdvisor rating 2.0/5

Di2300 27/07/2020 TripAdvisor review

The reception staff were lovely and friendly and made checking in under corona conditions easy. The rest of the stay not as great. The hotel felt neglected. Our room was tired and in need of TLC - curtains didn't fit properly, there was a lingering smell of old cigarette smoke, only one mug provided for tea/coffee. Worst of all, despite being the middle of winter, there was no electric blanket provided and only scratchy blankets, no doona. We were cold all night.

A nice place to stay

TripAdvisor rating 4.0/5

cvtm343 06/02/2020 TripAdvisor review

We have stayed at the Monte Pio before and this visit didn't disappoint. Friendly and helpful staff. The room was nicely appointed in a peaceful location. The onsite restaurant has a varied menu and the meals were tasty.

Something not quite right

TripAdvisor rating 3.0/5

BC001 Family - 02/01/2020 TripAdvisor review

This place has potential, but we found it to be a slightly disconcerting experience. Effort was made to refurbish the property but it's a bit hit and miss. For example in the lobby/guest foyer there were lots of half unpacked card boxes lying around as if the hotel was in a state of disarm. When I checked in the receptionist put my children and I in two rooms (as requested) but in opposite sides of the hotel. I assumed we'd have to put up with it because the hotel was busy - it was just after Christmas - but no, we later realised it was practically deserted. It felt like ghost town with no staff around and one or two other people. Breakfast was an odd affair. When I asked about it I was told 'the hot breakfast is $22 but we don't currently have a hot breakfast'. Instead there was probably the lamest 'continental' breakfast (which continent - Antarctica?) I've ever seen. Think a broken coffee machine, toast that took about 5 mins to toast, sad looking pastries and rice bubbles. I felt a bit sorry for the owners and the staff and hope they can turn this place around. As I said, it has potential but being in the middle of nowhere (sorry Maitland) isn't doing it any favours. BTW it is an old heritage building having been a convent, school and orphanage. It's easy for your imagination to run wild as it does feel a bit eerie, but I'm sure that comes from us watching too much TV.....

Disappointed

TripAdvisor rating 3.0/5

Python62 Couples - 09/12/2019 TripAdvisor review

Have stayed here before and was quite satisfied. Not this time. I could not believe that a room could be so tiny and cramped. I'm sure it used to be a larger room in the past and a fake wall was erected. We could hear our neighbour talking as plain as day. We could even hear the person on the other end of their phone conversation. The bathroom had lost of ants and was so small that there was barely enough room to dry yourself after a shower. On our last stay here, for the same price we had a much larger room with solid brick walls and couldn't hear a peep from anyone. This is the reason why we returned this time. It could be just a coincidence but it was just after we joined ACCOR and booked through them that we got the horrible room. Previously we booked through Wotiff. Also it didn't save us one cent by joining ACCOR. Time to try something else next time.

Avoid

TripAdvisor rating 1.0/5

Stevo8282 Couples - 15/10/2019 TripAdvisor review

This would have to be the worst Mecure on the planet. We stayed a few years ago and we were lied to about why the restaurant was closed. Since it has been a few years we thought we would give it another try but sadly nothing has changed .I don't think anything will until there is a change of management. We wont stay again plenty of better properties in the Maitland area.

Nice hotel

TripAdvisor rating 5.0/5

Doug M Couples - 15/09/2019 TripAdvisor review

We got in late and left early so didn't get to take it all in, but the room was large and clean with a full size bar fridge and tea making facilities. Air Con unit in room and a large comfortable bed. Car parking free and plentiful

Needs work

TripAdvisor rating 3.0/5

craigmarkey Family - 31/07/2019 TripAdvisor review

Beautiful heritage style building , staff very polite but not enough of them . The concierge also works in the kitchen and also serves behind the bar . We arrived at 830am for breakfast but no hot food in the bain maries and no staff to be found so we had to go to a cafe down the road. As a result the outside grounds also need a good clean up

Lovely historic hotel

TripAdvisor rating 5.0/5

D8018KFamandaw Family - 31/07/2019 TripAdvisor review

We enjoyed our stay at the Monte Pio, the historic building was beautifully converted and the rooms were clean & comfortable. The staff were lovely and friendly and the restaurant food was good quality and very tasty.

Ghost town

TripAdvisor rating 3.0/5

Patrick O Business - 13/07/2019 TripAdvisor review

I ha e stayed at this property mb any times over many years bu TV recently I get the impression it is slowly offering less and less. T hff e receptionist was the on look y person I saw at check in and it felt like the late shift even though it was only a bit after 7 pm. It was Monday and the rs e is no restaurant or room service. I did receive my room upgrade but there was no welcome gift customary for platinum members. Breakfast was good

Disappointing

TripAdvisor rating 3.0/5

Roving305926 Couples - 10/07/2019 TripAdvisor review

The reason for the low score is we were surprised at the very low level of staffing. It appears to be a low season, but the receptionist or manager was also the dining room wait staff. It was not clearly communicated what was happening when waiting. Also our room had 2 key issues. There was a power point in our room next to the tea and coffee facilities that was hanging out of the wall and was rather dangerous. And the water seal strip on the base of the shower screen door was broken so the water flooded the bathroom floor. It was annoying. The manager was excellent, but probably overwhelmed.

Monte Pio - Maitland

TripAdvisor rating 3.0/5

Relax01067193506 Business - 16/06/2019 TripAdvisor review

Difficult to keep such a large property updated. Was very clean and staff friendly. Reception was closed when I arrived at 9:00pm which can be expected when there are a minimum number of guests staying at the Motel.

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