Mercure Maitland Monte Pio 4 stars

Grand old lady of the past, unfortunately Covid has brought this old girl to her knees, shabby furniture, sad staff, stayed just the one night had dinner which was ok but spoilt by a loud mouthed diner. The staff ignored him which was probably for the better The bedroom was good and the linen was ok.

We went as part of a sports group. We booked 20+ rooms and every room was meticulously clean and tidy. Our group stayed Friday to Monday and rooms were serviced every day. We also ate in house for breakfast and dinner and the food was fantastic. We used the inground pool which was not heated so perfect for recovery sessions for our teams and we used the laundry which was so handy. This place is definitely perfect for big groups but also smaller groups or couples. The staff and their manager Atul were wonderful and so helpful - thank you for the great experience.

I’m writing this from my bed at the hotel, if I don’t make it through the night, please tell my family I love them. Let’s talk about stains. Stains on the headboard that look like 30 years of sweat. Stains on the carpet that I don’t even want to know what they are.. Stains on the sheets, the kind that once were red and are anatomically in the right spot to be of the menstrual kind 🤢 Stains in the bathroom - everywhere. The shower doesn’t look like it’s been cleaned for years. The stains on the floor in the shower look not dissimilar to the stains on the carpet next to the bed. The walls are stained, I’m scared to drink from any of the taps or cups, there’s no bottled water in the rooms. I honestly wore my thongs in the room as I didn’t want to touch the floor! Now let’s talk about the smell. It’s like they installed 24/7 incense machines to cover the mouldy smell. Literally, there are machines in the hallway pumping out steady doses of sickly smelling incense which permeate into the rooms. I feel like my skin is flaring up over the sheer weight of the aroma in the air. I’ve turned my rooms air con on just to try and crate a positive vacuum in my room, I’ll probably get sick from it as I doubt it’s ever been cleaned or serviced. I’ve chosen the best of 4 pillows, it’s as hard as a rock and matches the mattress perfectly. I’m supposed to be here for two nights for work, I think I’ll sleep in the car tomorrow night. I reckon an asylum would be better maintained than this. I can’t wait for the breakfast tomorrow, I hear it’s a real treat 🥴

Was very happy with our room. More like a suite. Floor was a bit creaky in spots but like me that comes with age customer service was excellent and breakfast was great. No complaints. Breakfast was included in price and was a good variety of cereals, toasts etc and bacon and eggs on toast was great.

Such a lovely place to stay. Exceptional Service with our late check in. Just not happy about not being able to use my debit card, so had to use my Credit Card and got charged a Credit Card Surcharge. Thank You.