Mercure Newcastle 4 stars

Customer review rating (ALL Rating) 3.7/5 1,429 reviews

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12 Steel Street, 2302 NEWCASTLE, Australia

Description

Hotel extras

  • Quiet and cool 4-star hotel near Newcastle's Honeysuckle development

  • Spacious accommodation in Newcastle with a pool and easy beach access

  • Ideal location for exploring Newcastle's restaurants, bars and the Hunter Valley

  • Express self-check-in and check-out kiosks make arrival and departure a breeze

  • Well-equipped meeting rooms for business events and banquets

Our accommodation(s)

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Hotel location

Mercure Newcastle

12 Steel Street
2302 NEWCASTLE
Australia

GPS:-32.92733, 151.76349

Telephone
Fax 0/00000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DISTRIKT PRESS CAFE

Distrikt Press Café is your home from home, with nutritious eats and soft yet vibrant decor. Whether you're popping in for a light bite or one of our signature mains and tasty desserts catches your eye, we have specialities for every mood and occasion.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,429 reviews

TripAdvisor Rating  3.0/5  25 reviews

Mouldy, Dusty, Noisy

TripAdvisor rating 1.0/5

KaylaPowell112 TripAdvisor review

Recently stayed here, on arrival staff were very friendly. However the room was run down, bathroom was stained and mouldy, very dusty, we could not use the air con due to it being so noisey we were unable to sleep, on top of that we could hear everything from the neighbouring rooms which kept us up most of the night. Extremely disappointed in the place and would avoid at all cost.

Noisy, dated and air-conditioner was useless.

Customer review rating 1.0/5

Fiona B. Couples - Confirmed reviews ALL

We stayed 2 nights (nin consecutive) booking through Luxury Escapes (emphasis on Luxury) the second room (5th floor) was 3 star at best. The state of the bathroom was embarrassing with dust in the vents that looked like it had been there since the 90s. The air-conditioning was terrible and the room was so hot we had no sleep at all.

Dear Fiona Thank you for taking the time to tell us about your experience at the Mercure Newcastle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our aircons are to be replaced beginning of the new year and I will pass on your comments about the bathroom to our housekeeping and maintenance team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Tahlia Assistant Manager

Well located and a Good Stay.

Customer review rating 4.0/5

Gino T. Business - Confirmed reviews ALL

Had a good short stay and the hotel is well centrally located.

Dear Gino We very much appreciate your comments regarding your stay at the Mercure Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will pass your feedback onto the owners as they are in the process of doing lots of different repairs and upgrades to the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Tahlia Assistant Manager

In need of desperate update

Customer review rating 1.5/5

A Business - Confirmed reviews ALL

constructions workers started early morning banging, right outside my door facilities are very old not even a USB charger or ability to use netflix account, staff not trained and your check in Kiosk not working

Dear Alysha Thank you for taking the time to tell us about your experience at the Mercure Newcastle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. In each of our rooms we do have the ability to chrome cast to the TVs using your phone so you can have access to all streaming apps. We do currently have a couple of new staff members who are still training and we apologies if this took a little longer checking in. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Tahlia Assistant Manager

Always excellent service

Customer review rating 5.0/5

John D. Business - Confirmed reviews ALL

Staff were, as always, helpful and cheerful and faultless in service

Dear John We very much appreciate your comments regarding your stay at the Mercure Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will remind housekeeping to ensure they are checking the bathroom amenities as they should always be swapped out when empty. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Tahlia Assistant Manager

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Other web-users rate our hotel

  • 668 reviews 7.9/10 Location
  • 1,177 reviews 5.3/10 Room
  • 915 reviews 8/10 Service
  • 662 reviews 4.9/10 Comfort
  • 521 reviews 4.1/10 Cleanliness
  • 298 reviews 3.5/10 Vibe
  • 260 reviews 2.9/10 Amenities
  • 213 reviews 8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.