Mercure Newcastle 4 stars

Customer review rating (ALL Rating) 3.8/5 1,789 reviews

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Description

Hotel extras

  • Quiet and cool 4-star hotel near Newcastle's Honeysuckle development

  • Spacious accommodation in Newcastle with a pool and easy beach access

  • Ideal location for exploring Newcastle's restaurants, bars and the Hunter Valley

  • Express self-check-in and check-out kiosks make arrival and departure a breeze

  • Well-equipped meeting rooms for business events and banquets

Our accommodation(s)

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Hotel location

Mercure Newcastle

12 Steel Street
2302 NEWCASTLE
Australia

GPS:-32.92733, 151.76349

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DISTRIKT PRESS CAFE

Distrikt Press Café is your home from home, with nutritious eats and soft yet vibrant decor. Whether you're popping in for a light bite or one of our signature mains and tasty desserts catches your eye, we have specialities for every mood and occasion.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  1,789 reviews

Customer review rating 2.0/5

Judith O. Couples - Confirmed reviews ALL

We were disappointed to have to pay an excessive premium for the room ($410 instead of $205). We were unaware that there were many things scheduled for the weekend we booked. I acknowledge that this is our mistake, but we could have been warned. Similarly, there was no on-site parking, so we had to park our loaded car in the street, with some items covered but still visible. A warning about this when we booked would have been appreciated. We would have booked elsewhere.

Dear Judith, Thank you for taking the time to tell us about your experience at the Mercure Newcastle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laís Byrne Front Office Manager Mercure Newcastle

Customer review rating 5.0/5

David G. Friends - Confirmed reviews ALL

I was in a food coma!!

Dear David, We very much appreciate your comments regarding your stay at the Mercure Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laís Byrne Front Office Manager Mercure Newcastle

Customer review rating 5.0/5

Deborah S. Couples - Confirmed reviews ALL

Service very good. Location excellent.

Dear Deborah, We very much appreciate your comments regarding your stay at the Mercure Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laís Byrne Front Office Manager Mercure Newcastle

Customer review rating 4.5/5

Lydia L. Friends - Confirmed reviews ALL

Great location, affordable and comfy beds!

Dear Lydia, We very much appreciate your comments regarding your stay at the Mercure Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laís Byrne Front Office Manager Mercure Newcastle

Customer review rating 2.0/5

Jay H. Business - Confirmed reviews ALL

Air conditioning is full of dust and mould, bathroom mirror was filthy, benchtops not wiped down properly, very disappointing

Dear Jay, Thank you for taking the time to tell us about your experience at the Mercure Newcastle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laís Byrne Front Office Manager Mercure Newcastle

Other web-users rate our hotel

  • 784 reviews 7.7/10 Location
  • 1,342 reviews 5.2/10 Room
  • 1,124 reviews 8/10 Service
  • 11 reviews 5.3/10 WiFi
  • 670 reviews 5.1/10 Comfort
  • 607 reviews 4.1/10 Cleanliness
  • 346 reviews 3.3/10 Vibe
  • 275 reviews 3.1/10 Amenities

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