Mercure Newcastle 4 stars

Customer review rating (ALL Rating) 3.9/5 1,948 reviews

Best price
guarantee
Mercure Newcastle - Image 1
Mercure Newcastle - Image 2
Mercure Newcastle - Image 3
Mercure Newcastle - Image 4
12 Steel Street, 2302 NEWCASTLE, Australia

Description

Hotel extras

  • Quiet and cool 4-star hotel near Newcastle's Honeysuckle development

  • Spacious accommodation in Newcastle with a pool and easy beach access

  • Ideal location for exploring Newcastle's restaurants, bars and the Hunter Valley

  • Express self-check-in and check-out kiosks make arrival and departure a breeze

  • Well-equipped meeting rooms for business events and banquets

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Accessible King Room

Photo out of - Standard Accessible King Room

These modern and spacious rooms provide an extra layer of reassurance in some of the best accommodation in Newcastle for travellers with additional needs. Accessible en-suite bathrooms with roll-in showers make the rooms feel as comfortable as home.

  • Views:

    City View

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Doorways provide 32” clear width
  • Lever door hardware
  • Desk top is 27”-34” high with space underneath that is 30” W, 27” H and 17” deep
  • Drapery controls no higher than 48” with loop ends
  • Thermostat no higher than 48” above floor
  • Light switches no higher than 48” above floor
  • At least one closet rod no higher than 48” above floor
  • Safe shelf and controls 15”-48” above floor
  • Built in visual fire alarm
  • Phone within 4 ft. of outlet
  • Flashing light for incoming telephone calls

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
  • Accessible room
See availabilities

Two comfy double beds, blackout curtains and a minimalist design: the perfect recipe for a relaxing night's sleep. Enjoy a tea or coffee while you catch the news on your Chromecast TV, then head down to our buffet breakfast to set you up for the day.

  • Views:

    City View

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

With a classic minimalist feel, these rooms provide twin accommodation at one of the most peaceful hotels in Newcastle. Leisure and group travellers will enjoy a revitalising night's sleep in a single bed before exploring the city the next morning.

  • Views:

    City View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

With top-floor views near Nobbys Beach, Fort Scratchley & Darby Street, Mercure Newcastle offers convenience. Rooms include en suite shower with toiletries and hairdryer, kettle, TV, iron & safe.

  • Views:

    City View

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

City views, one king-size and 2 single beds and a full kitchen. If you're visiting Newcastle with family, this generous suite blends comfort and convenience for up to 7 guests. Room include en suite bathroom with toiletries, hairdryer and Chromecast TV.

  • Views:

    City View

Max. number of persons
7
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Hotel location

Mercure Newcastle

12 Steel Street
2302 NEWCASTLE
Australia

GPS:-32.92733, 151.76349

Telephone
Fax 0/00000000
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 131 rooms
  • 2 rooms for people with reduced mobility
  • One family room
  • One connecting room
  • 131 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Pets

Pets not allowed

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

7 Meeting rooms

Business Center

  • Business center is wheelchair accessible

Well-being

Mercure Newcastle''s outdoor pool

  • Outside
  • On site
  • On site
  • Outdoor parking
  • Private
  • 25 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.79 m / 5.9 ft

  • Parking pricing: 9.90 € 16 AUD Per day

Security

  • Well-lit parking
  • Video surveillance in parking
  • Controled access parking

Accessibility

  • Accessible parking

DISTRIKT PRESS CAFE

Photo out of - DISTRIKT PRESS CAFE

Distrikt Press Café is your home from home, with nutritious eats and soft yet vibrant decor. Whether you're popping in for a light bite or one of our signature mains and tasty desserts catches your eye, we have specialities for every mood and occasion.

Cooking style
Cafe
Classifications & labels
2024
Capacity
40
Accessibility
Accessible service
12 Steel Street, 2302 Newcastle, Australia
Telephone +61 2 4086 6300
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Meals by the swimming Pool
  • Takeaway Meals

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Brunch
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

Distrikt Press Café is your home from home, with nutritious eats and soft yet vibrant decor. Whether you're popping in for a light bite or one of our signature mains and tasty desserts catches your eye, we have specialities for every mood and occasion.

Start your day with a delicious buffet breakfast at Mercure Newcastle, featuring fresh pastries, seasonal fruits, hot dishes, cereals, and tea/coffee/juices. A perfect way to fuel your morning!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,948 reviews

Customer review rating 2.0/5

James O. Business - Confirmed reviews ALL

Customer review rating 2.5/5

Merril L. Business - Confirmed reviews ALL

Customer review rating 3.5/5

Karen G. Business - Confirmed reviews ALL

Customer review rating 2.5/5

Rox B. Business - Confirmed reviews ALL

Customer review rating 1.5/5

Richard F. Couples - Confirmed reviews ALL

Customer review rating 2.5/5

Merril L. Business - Confirmed reviews ALL

The broken elevator made my stay difficult. I had to climb five flights of stairs with my groceries and wasn’t offered assistance until the issue was fixed. Parking was also a problem: although I paid for a week, there was no space available, so reception advised me to use the accessible parking area. On the positive side, the restaurant was excellent and breakfast was outstanding.

Customer review rating 3.5/5

Karen G. Business - Confirmed reviews ALL

Great reception and staff, shower not good, hardly any hot water, lifts broke down - looks a little run down but good location for conference, bed was good and it was clean and tidy with nice staff.

Customer review rating 2.5/5

Rox B. Business - Confirmed reviews ALL

The staff we excellent and friendly. Good breakfast. The rooms are very dated and shabby, peeling paint in bathroom. Lift was broken phones for room service nor working.

Customer review rating 1.5/5

Richard F. Couples - Confirmed reviews ALL

Arrived to find one lift working, the other out of action for a fortnight, at least, according to one account. The other, through over-use, broke down during our stay, meant that the only access was walking up and down five levels of stairs, which was unacceptable. Customers treated with disdain.

Customer review rating 3.5/5

Donna G. Friends - Confirmed reviews ALL

A good size room, clean and the ability to open the window is a definite bonus. The bathroom was a bit tired but maintenance were prompt and efficient when I identified an leaky shower.

Customer review rating 5.0/5

Hayley H. Families - Confirmed reviews ALL

Location was fantastic, staff were lovely. Rooms were clean with comfortable bed and good facilities.

Customer review rating 2.0/5

Kim J. Couples - Confirmed reviews ALL

We stayed on a Saturday night and the noise from outside the building was horrendous. There was a woman screaming (sounded terrified) repetitively and I'm sure there was a drag race right out front. We thought surely the police will be called soon. Do you have a night manager as we thought they would have dealt with the disturbance much quicker. The price we paid was elevated for a hotel that is quite old.

Customer review rating 3.5/5

Anita W. Business - Confirmed reviews ALL

The bed was comfortable and the room was fine, the bathroom was very tired though and the whole place smelled a little damp. The pool area was a bit disappointing as well. Breakfast was good though!

Customer review rating 3.0/5

Greg L. Couples - Confirmed reviews ALL

Originally booked for 3 nights. When asked to extend for an extra night the price of the room was hiked by an extra $100. Went elsewhere.

Customer review rating 5.0/5

Jason L. Business - Confirmed reviews ALL

Outstanding as always - thank you to the team always make us feel welcome - one of our favourite places to stay

Customer review rating 2.5/5

Judy L. Business - Confirmed reviews ALL

It was a basic hotel. No meals on a Sunday evening, no water in the room. On the third night no replacement hand towels or face cloths. No reception for bag pickup on leaving. Only one lift available. For the price it wasn't great.

Customer review rating 2.5/5

Jason C. Business - Confirmed reviews ALL

Only one elevator was annoying and the shower was very cold when it due it not being closed off. No clear rear exit was annoying when parked at the back

Customer review rating 1.5/5

Shabnam E. Business - Confirmed reviews ALL

I couldn’t sleep all night because of the constant noise from cars and trucks on the street. The street-facing windows should be soundproofed to prevent traffic noise from disturbing guests’ sleep.

Customer review rating 2.0/5

Helen S. Couples - Confirmed reviews ALL

Room servicing not 100%. Needing dusting on arrival. Table, tissue box most telling. Staff obliging when asked. Lift delays dreadful. Seemed to be scrimping on setvice

Customer review rating 1.0/5

Jai N. Families - Confirmed reviews ALL

Extremely disappointing stay. Unacceptable cleanliness and poor follow-up from housekeeping. As an Accor Gold and ALL Accor+ Explorer member, I regularly stay at Accor properties and have generally had excellent experiences. Unfortunately, my recent stay at Mercure Newcastle from 23–25 October was by far one of the most disappointing. Despite housekeeping confirming my room had been cleaned, I arrived to find hair throughout the bathroom, including what appeared to be pubic hair from previous guests, and significant dust throughout the room. I immediately raised this with the Assistant Manager, who assured me housekeeping would attend to it. We left the hotel to give them time, only to return and find the bathroom still dirty. I ended up cleaning it myself, during which I discovered a small shard of broken glass. Even the towel I used showed dirt residue from the bath. The following day, I left a written request asking housekeeping to dust the room. They left a note confirming it had been done, yet the dust remained visibly untouched. This was particularly frustrating given that management had already been made aware of the problem. To make matters worse, the fire alarm directly above the bed flashed approximately every 20 seconds throughout the night, and the air conditioner was excessively loud, making a decent night’s sleep almost impossible. There was no conveniently accessible drinking water in the room, and given the bathroom’s condition, I was uncomfortable using the tap. The extremely long elevator wait times throughout the busy weekend made travelling to reception unnecessarily inconvenient. Which from reviews, elevator has been broken for months. I was also disappointed by the unclear inclusions of the $331 a night Drive and Stay package. I booked this specifically for the advertised parking and breakfast, only to discover on Sunday morning that breakfast was not included for the second day because I had redeemed my Accor+ complimentary night. This was not made clear during booking. Had I known, I would have chosen the cheaper room option and used public transport instead. This room isn’t even worth $200 a night. The ibis would have been just as good, and a lot cheaper. I will acknowledge that the welcome card, wine and snacks from the General Manager were a thoughtful gesture. Unfortunately, they were completely overshadowed by the poor condition of the room and the failure to address my concerns. The most disappointing aspect wasn’t simply that the room was dirty. It was that I reported the problems, gave housekeeping the opportunity to rectify them, and still ended up cleaning the bathroom myself. Basic hygiene, a safe room and a comfortable night’s sleep should be the minimum standard at any hotel, regardless of membership status. I have formally raised these concerns with Accor Guest Relations and received a generic acknowledgement advising that my complaint has been forwarded to the hotel. I am still awaiting a substantive response. My Explorer membership is due for renewal, and this experience has genuinely made me question whether I wish to continue. I hope Accor takes these concerns seriously, particularly the broken glass and repeated housekeeping failures, and demonstrates the level of customer service I have previously associated with the brand.

Customer review rating 2.5/5

Jenny D. Families - Confirmed reviews ALL

Great location. On-site parking was full by the time we arrived Saturday afternoon (from those checking in Friday) but street parking out the front was free by that time. Walls are not well insulated so we could hear our neighbouring rooms talking clearly so if you are a light sleeper I wouldn’t suggest staying here.

Customer review rating 4.5/5

Andrew P. Business - Confirmed reviews ALL

Reception was professional and room was clean and comfortable

Customer review rating 2.0/5

John R. Business - Confirmed reviews ALL

This is the most out dated Mecure Hotel I have ever stayed at. Extremely average hotel at best.

Customer review rating 2.5/5

Russell T. Business - Confirmed reviews ALL

Low water pressure in shower - no power point on my side of the bed for a cpap Machine and the staff were unable to find an extension cord anywhere in the hotel to assist - they suggested I go over to Woolworths and buy one. One lift out of order for 4 days which meant a long wait every time. Very slow service for food and drink as they were severely short staffed all the time. Although Ellie tried really hard, having to man the restaurant desk, make the coffee, run to the chef to place orders, she handled the pressure well under stress. As pleasant as she was, you could see she needed assistance but none was ever forthcoming. As a gold member and having stayed at many Accor hotels, this was probably the most frustrating experience I have had ever. Sorry about this review, which is hard for me to write as some of the staff were excellent. Unfortunately they obviously have very little support.

Other web-users rate our hotel

  • 742 reviews 7.7/10 Location
  • 1,314 reviews 5.1/10 Room
  • 1,120 reviews 8.3/10 Service
  • 11 reviews 2.8/10 WiFi
  • 627 reviews 5.4/10 Comfort
  • 613 reviews 4.1/10 Cleanliness
  • 301 reviews 3.5/10 Vibe
  • 267 reviews 2.7/10 Amenities

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Newcastle Hotels