Mercure Newcastle 4 stars

Customer review rating (ALL Rating) 3.8/5 1,445 reviews

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12 Steel Street, 2302 NEWCASTLE, Australia

Description

Hotel extras

  • Quiet and cool 4-star hotel near Newcastle's Honeysuckle development

  • Spacious accommodation in Newcastle with a pool and easy beach access

  • Ideal location for exploring Newcastle's restaurants, bars and the Hunter Valley

  • Express self-check-in and check-out kiosks make arrival and departure a breeze

  • Well-equipped meeting rooms for business events and banquets

Our accommodation(s)

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Hotel location

Mercure Newcastle

12 Steel Street
2302 NEWCASTLE
Australia

GPS:-32.92733, 151.76349

Telephone
Fax 0/00000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DISTRIKT PRESS CAFE

Distrikt Press Café is your home from home, with nutritious eats and soft yet vibrant decor. Whether you're popping in for a light bite or one of our signature mains and tasty desserts catches your eye, we have specialities for every mood and occasion.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,445 reviews

TripAdvisor Rating  3.0/5  26 reviews

Well located", "Good stay"

Customer review rating 4.5/5

Peter Solo - Confirmed reviews ALL

Courteous, helpful staff! The restaurant was understaffed, with 1 staff member struggling to take orders, serve and clean up as the restaurant filled. She was later helped by a reception staff member.

Dear Peter We very much appreciate your comments regarding your stay at the Mercure Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are currently experiencing a staff shortage but are working to resolve this issue. I will pass on your comments about your dinner to our F&B manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Tahlia Assistant Manager

Customer review rating 5.0/5

Jane Families - Confirmed reviews ALL

Good friendly customer service, and the room were very clean and comfortable. Enjoyed the stay with my family

Dear Jane We very much appreciate your comments regarding your stay at the Mercure Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Tahlia Assistant Manager

Great service

Customer review rating 5.0/5

Marco F. Friends - Confirmed reviews ALL

Great food for dinner & great staff

Dear Marco We very much appreciate your comments regarding your stay at the Mercure Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will pass your comments onto Josh as I'm sure he appreciates the positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Tahlia Assistant Manager

Well located but….

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Room was faulty. Was ‘upgraded’ to a recently refurbished room. Finished were extremely poorly executed. No hot water in the new room in the morning. Tea bags not replaced and towels not refreshed after first night we stayed. Luckily the room rate was low

Dear Peter Thank you for taking the time to tell us about your experience at the Mercure Newcastle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will pass your comments onto our housekeeping and maintenance teams to ensure these issues are addressed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Tahlia Assistant Manager

It was what i needed

Customer review rating 3.0/5

Dean T. Business - Confirmed reviews ALL

Arrival - great service Stay - noisey with works next door and my room KEYS yes 3 kept on not letting me in my room. I was in Newcastle doing Security for the Iron Series Surf Life Saving. So I was trying to sleep during the day. Checking out easy

Dear Dean Thank you for taking the time to tell us about your experience at the Mercure Newcastle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am so sorry for the issues with your keys, this is not something that usually happens so I'm really sorry this happened 3 times to you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Tahlia Assistant Manager

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Other web-users rate our hotel

  • 665 reviews 8.1/10 Location
  • 1,159 reviews 5.2/10 Room
  • 925 reviews 8.2/10 Service
  • 642 reviews 4.7/10 Comfort
  • 515 reviews 4.1/10 Cleanliness
  • 288 reviews 3.8/10 Vibe
  • 251 reviews 3/10 Amenities
  • 219 reviews 7.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.