Mercure Newcastle 4 stars

Customer review rating (ALL Rating) 3.8/5 1,791 reviews

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12 Steel Street, 2302 NEWCASTLE, Australia

Description

Hotel extras

  • Quiet and cool 4-star hotel near Newcastle's Honeysuckle development

  • Spacious accommodation in Newcastle with a pool and easy beach access

  • Ideal location for exploring Newcastle's restaurants, bars and the Hunter Valley

  • Express self-check-in and check-out kiosks make arrival and departure a breeze

  • Well-equipped meeting rooms for business events and banquets

Our accommodation(s)

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Hotel location

Mercure Newcastle

12 Steel Street
2302 NEWCASTLE
Australia

GPS:-32.92733, 151.76349

Telephone
Fax 0/00000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DISTRIKT PRESS CAFE

Distrikt Press Café is your home from home, with nutritious eats and soft yet vibrant decor. Whether you're popping in for a light bite or one of our signature mains and tasty desserts catches your eye, we have specialities for every mood and occasion.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  1,791 reviews

TripAdvisor Rating  2.8/5  40 reviews

Good location but that is it...

TripAdvisor rating 1.0/5

Douglas L TripAdvisor review

Mercure Newcastle is located in a very convenient location and has access to parks, shopping centres and amenities. However, the hotel itself is a big disgrace and by far the worst Mercure that I have ever been to and is in desperate desperate need of a makeover. For a supposed 4 star hotel, there were cracked tiles in the bathrooms, scales/mould over the tap heads, and worst of all DEAD COCKROACHES in the room! When we raised this to reception, they said that this was normal and offered to clean the room for us. There was no empathy or offer to change rooms or to give us a place to have a meal while we wait for the room to be cleaned. My partner had to fight to have the room changed and even then, the other room smelled as damp and dusty on the windowsills (minus the cockroaches). Mercure really needs to re-assess this site and how it manages its rooms as well as customer service. This place has really put a sour taste in my mouth on whether I continue staying with the Mercure brand.

Customer review rating 0.5/5

Andrew G. Couples - Confirmed reviews ALL

I was assigned a room on the 5th floor and it stank of cigarette smoke plus the room itself was filthy and in disrepair. Happy to share images. I did try to ring down to front desk to voice my concerns but the phone didn't work. When I did come down to reception, I had to wait over 10+ minutes for someone to finally show up on the desk (it was around 4 pm in the afternoon). Considering I paid in excess of $250 for the overnight stay I expected so much better. As a regular visitor to Newcastle I'll be avoiding Mercure Newcastle on all future trips. By the way how does Accor allow this hotel to be part of the group??

Customer review rating 5.0/5

Lionel W. Families - Confirmed reviews ALL

Great spot. Central to everything. Very accomodating staff.

Customer review rating 1.5/5

Hany G. Families - Confirmed reviews ALL

We had a cockroach in the room

Customer review rating 1.5/5

Georgia T. Couples - Confirmed reviews ALL

Check-in was super easy on the kiosk, as well as check out, however it let me check in & out without paying for my stay... I had to go to reception and ask if I could pay. The whole hotel is very outdated and doesn't seem like its being upkept well, then again it was just a cheap hotel for 1 night while we were in town. The bed was clean, however the bathroom had hair all in the tub, on the shower walls, in the sink, and the floor had definitely not been vacuumed or mopped, I felt like I couldn't shower till I went and bought disinfectant spray. Another very small issue but was really nasty, was that the toilet seat WOULD NOT stay open, so you quite literally had to hold the seat up while doing your business. Judging how the rest of the bathroom was "cleaned" you can imaging how nasty it felt to hold the toilet seat open constantly. The 1 staff member we interacted with was nice and accommodating, the parking is quite limited but I guess that's what you get in quite an accessible location. $16 for 1 night was an okay price too. Overall, I wouldn't stay again, which is disappointing as I've never had any issues with other Accor accommodations as a gold member.

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Other web-users rate our hotel

  • 789 reviews 7.7/10 Location
  • 1,347 reviews 5.2/10 Room
  • 1,125 reviews 8/10 Service
  • 12 reviews 5/10 WiFi
  • 684 reviews 5/10 Comfort
  • 608 reviews 4.2/10 Cleanliness
  • 343 reviews 3.2/10 Vibe
  • 271 reviews 3.2/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.