Mercure Newcastle 4 stars

Customer review rating (ALL Rating) 3.9/5 1,953 reviews

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Mercure Newcastle - Image 1
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12 Steel Street, 2302 NEWCASTLE, Australia

Description

Hotel extras

  • Quiet and cool 4-star hotel near Newcastle's Honeysuckle development

  • Spacious accommodation in Newcastle with a pool and easy beach access

  • Ideal location for exploring Newcastle's restaurants, bars and the Hunter Valley

  • Express self-check-in and check-out kiosks make arrival and departure a breeze

  • Well-equipped meeting rooms for business events and banquets

Our accommodation(s)

Book this hotel
Room 1
See availabilities

These modern and spacious rooms provide an extra layer of reassurance in some of the best accommodation in Newcastle for travellers with additional needs. Accessible en-suite bathrooms with roll-in showers make the rooms feel as comfortable as home.

  • Views:

    City View

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Doorways provide 32” clear width
  • Lever door hardware
  • Desk top is 27”-34” high with space underneath that is 30” W, 27” H and 17” deep
  • Drapery controls no higher than 48” with loop ends
  • Thermostat no higher than 48” above floor
  • Light switches no higher than 48” above floor
  • At least one closet rod no higher than 48” above floor
  • Safe shelf and controls 15”-48” above floor
  • Built in visual fire alarm
  • Phone within 4 ft. of outlet
  • Flashing light for incoming telephone calls

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
  • Accessible room
See availabilities

Two comfy double beds, blackout curtains and a minimalist design: the perfect recipe for a relaxing night's sleep. Enjoy a tea or coffee while you catch the news on your Chromecast TV, then head down to our buffet breakfast to set you up for the day.

  • Views:

    City View

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

With a classic minimalist feel, these rooms provide twin accommodation at one of the most peaceful hotels in Newcastle. Leisure and group travellers will enjoy a revitalising night's sleep in a single bed before exploring the city the next morning.

  • Views:

    City View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

With top-floor views near Nobbys Beach, Fort Scratchley & Darby Street, Mercure Newcastle offers convenience. Rooms include en suite shower with toiletries and hairdryer, kettle, TV, iron & safe.

  • Views:

    City View

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

City views, two king-size beds and a full kitchen. If you're visiting Newcastle with family, this generous suite blends comfort and convenience for up to seven guests. Room include en suite bathroom with toiletries, hairdryer and Chromecast TV.

  • Views:

    City View

Max. number of persons
7
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Chromecast
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment
See availabilities

Hotel location

Mercure Newcastle

12 Steel Street
2302 NEWCASTLE
Australia

GPS:-32.92733, 151.76349

Telephone
Fax 0/00000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 131 rooms
  • 2 rooms for people with reduced mobility
  • One family room
  • One connecting room
  • 131 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Pets

Pets not allowed

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

7 Meeting rooms

Business Center

  • Business center is wheelchair accessible

Well-being

Mercure Newcastle''s outdoor pool

  • Outside
  • On site
  • On site
  • Outdoor parking
  • Private
  • 25 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.79 m / 5.9 ft

  • Parking pricing: 9.94 € 16 AUD Per day

Security

  • Well-lit parking
  • Video surveillance in parking
  • Controled access parking

Accessibility

  • Accessible parking

DISTRIKT PRESS CAFE

Photo 1 out of 4 - DISTRIKT PRESS CAFE

Distrikt Press Café is your home from home, with nutritious eats and soft yet vibrant decor. Whether you're popping in for a light bite or one of our signature mains and tasty desserts catches your eye, we have specialities for every mood and occasion.

Cooking style
Cafe
Classifications & labels
2024
Capacity
40
Accessibility
Accessible service
12 Steel Street, 2302 Newcastle, Australia
Telephone +61 2 4086 6300
Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Meals by the swimming Pool
  • Takeaway Meals

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Brunch
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

Distrikt Press Café is your home from home, with nutritious eats and soft yet vibrant decor. Whether you're popping in for a light bite or one of our signature mains and tasty desserts catches your eye, we have specialities for every mood and occasion.

Start your day with a delicious buffet breakfast at Mercure Newcastle, featuring fresh pastries, seasonal fruits, hot dishes, cereals, and tea/coffee/juices. A perfect way to fuel your morning!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,953 reviews

Customer review rating 0.5/5

Joel G. Business - Confirmed reviews ALL

Customer review rating 4.0/5

David R. Solo - Confirmed reviews ALL

Customer review rating 1.0/5

Trent R. Business - Confirmed reviews ALL

Dear Trent, Thank you for sharing your feedback on your recent stay at Mercure Newcastle. Please accept my sincere apologies for the issues you encountered. This falls below our expected standards and has been raised with our housekeeping team for immediate review. I am also sorry that the flashing smoke alarm indicator and plumbing noise disrupted your sleep. While the light indicates that the smoke alarm is operating, I understand how distracting it can be at night. Our maintenance team will also inspect the room and investigate the excessive plumbing noise. We appreciate you bringing these matters to our attention and regret that your stay did not meet expectations. Sincerely, Calen Romaniuk General Manager

Customer review rating 0.5/5

Ramakrishnan M. A. Business - Confirmed reviews ALL

Dear Ramakrishnan, Thank you for sharing your feedback on your recent stay at Mercure Newcastle. I am sorry that your experience fell below expectations, particularly regarding the service at reception, overall comfort and difficulties accessing your vehicle in the car park. I understand your frustration and appreciate you bringing these concerns to our attention. Your feedback will be shared with the relevant teams for review and further improvement. Sincerely, Calen Romaniuk General Manager

Customer review rating 4.5/5

Shannon M. Business - Confirmed reviews ALL

Customer review rating 4.0/5

David R. Solo - Confirmed reviews ALL

Comfortable. Friendly staff.

Customer review rating 1.0/5

Trent R. Business - Confirmed reviews ALL

Room was dirty. Hair on the walls and shower. Dried urine on the toilet seat. Smoke alarms flash light during the night. The pluming in the walls is incredibly loud, making it difficult to stay asleep.

Dear Trent, Thank you for sharing your feedback on your recent stay at Mercure Newcastle. Please accept my sincere apologies for the issues you encountered. This falls below our expected standards and has been raised with our housekeeping team for immediate review. I am also sorry that the flashing smoke alarm indicator and plumbing noise disrupted your sleep. While the light indicates that the smoke alarm is operating, I understand how distracting it can be at night. Our maintenance team will also inspect the room and investigate the excessive plumbing noise. We appreciate you bringing these matters to our attention and regret that your stay did not meet expectations. Sincerely, Calen Romaniuk General Manager

Customer review rating 0.5/5

Ramakrishnan M. A. Business - Confirmed reviews ALL

No point of giving review to few of the accor group hotels because there is no response or no changes. Poor stay experience due to the poor customer service at the front desk, not up to standard comfort, and one of the worst car park. No use to paying for carpark since it's very cramped, and I sprained my body due to very tiny gap between cars to get in and get out, and my boot when opening was hitting the roof. If I had a chance, I would give this accomodation 0 or negative stars

Dear Ramakrishnan, Thank you for sharing your feedback on your recent stay at Mercure Newcastle. I am sorry that your experience fell below expectations, particularly regarding the service at reception, overall comfort and difficulties accessing your vehicle in the car park. I understand your frustration and appreciate you bringing these concerns to our attention. Your feedback will be shared with the relevant teams for review and further improvement. Sincerely, Calen Romaniuk General Manager

Customer review rating 4.5/5

Shannon M. Business - Confirmed reviews ALL

Always a pleasure to stay here

Customer review rating 5.0/5

Mutombeni S. Couples - Confirmed reviews ALL

It was refreshing

Customer review rating 4.5/5

Julie M. Couples - Confirmed reviews ALL

Very pleasant and would like to stay there again.

Dear Julie Thank you for taking the time to share such a lovely review following your stay at Mercure Newcastle. We truly appreciate your kind feedback and I will be sure to pass your comments on to our team. We’re delighted to hear that you enjoyed your stay and hope to welcome you back again on your next visit to Newcastle. Warm regards Tahlia Assistant Manager

Customer review rating 2.5/5

Sally D. Couples - Confirmed reviews ALL

Disappointing. Had to wait 10 at front desk and then locate someone to check us in. Traffic very noisy all night.

Dear Sally, Thank you for sharing your feedback on your recent stay at Mercure Newcastle. I sincerely apologise for the delay at reception and that you had to locate a team member to assist with your check-in. This is not the level of service we expect to provide. I am also sorry that traffic noise disrupted your stay. Your feedback will be shared with the relevant teams for review and further improvement. Sincerely, Calen Romaniuk General Manager

Customer review rating 2.5/5

Lachlan B. Friends - Confirmed reviews ALL

When entering the room we discovered that one of the wall light not to confuse with the lack of a ceiling light didn’t work when trying to get reddy we found it difficult fit to the lack of light

Dear Lachlan, Thank you for sharing your feedback on your recent stay at Mercure Newcastle. I apologise that one of the wall lights was not working, making it difficult to get ready due to the limited lighting in the room. Your comments have been shared with our maintenance team for inspection and repair. Sincerely, Calen Romaniuk General Manager

Customer review rating 3.5/5

Christine T. A. Couples - Confirmed reviews ALL

Easy check in and check out. Friendly staff. Room is a bit old but felt comfortable enough. Good size room. Comfortable bed. Air con is effective and quiet. Shower pressure isnt great and its a bit small. Walls are a bit thin as my husband woke to ppl "doing stuff" next door. We went down for breakfast at 10.15am and most of the food had run out. Someone must have complained and then the scrambled eggs, bacon, and other cooked dishes were replenished. The cheese looked really dry and as if it had been out for a very long time. Coffee isnt great either. Location is fantastic. We walked along the water in the evening, we walked to restaurants and wine bars, it was all very close and convenient. Car parking is $16 per night. Our car was dented while parked there, couldnt see any cameras so didnt bother asking reception if they had video footage to see who did it. Overall it was totally fine for the price. Its a bit budget but was totally fine for one night.

Customer review rating 4.5/5

Nephritery R. Families - Confirmed reviews ALL

Service was top notch! Hospitality with upgrades and consideration are greatly appreciated. Breakfast was great. One little thing which we forgot ro mention at check out was a little smell of vomit near the kitchenette/bathroom area. We feel its coming from the carpet. Was only stayong foe the night and was too tired to call up jist about this so i thought id mention before check out but i forgot. We were at room 422.

Customer review rating 3.5/5

Melissa T. Couples - Confirmed reviews ALL

It was a good stay. The only complaint I would like to highlight for future comfort is that we were in a room that had an inter-connecting door and we were able to hear the neighbouring rooms conversation clearly. A soundproof door might make my review then closer to a 10. But the staff and your hotel otherwise was great, thank you.

Customer review rating 1.0/5

Natalia L. Couples - Confirmed reviews ALL

The aircon in the room had a pad sticking to it. When I showed the front desk they said they would inform the cleaners but nobody came to the room to fix the situation

Dear Natalia, Thank you for sharing your feedback on your recent stay at Mercure Newcastle. Please accept my sincere apologies for the condition of the air-conditioning unit and, more importantly, that the issue was not addressed after you reported it to reception. Your feedback has been raised with both our front office and housekeeping teams to prevent a recurrence. Sincerely, Calen Romaniuk General Manager

Customer review rating 3.0/5

Bruce D. Couples - Confirmed reviews ALL

Staff were good, parking check in and extension all well received. Had primary issue with the king joined beds developed crack between and were very uncomfortable. An overlay would have been great standard.

Customer review rating 2.0/5

Aaron G. Solo - Confirmed reviews ALL

The service at the front desk was lovely, the assistant manager was very nice and professional, we had a good chat. The room was clean, however the shower head kept falling down forcing me to push it all the way up and get no shower pressure. The music from the king street nightclub was so loud it kept me awake until 2 am.

Dear Aaron, Thank you for sharing your feedback on your recent stay at Mercure Newcastle. I am pleased to hear that you received friendly and professional service from our Assistant Manager and found your room clean. I apologise for the issue with the shower head and the disruption caused by noise from the nearby nightclub. Your comments regarding the shower have been shared with our maintenance team for inspection and repair. We appreciate your feedback and hope to welcome you back for a more comfortable stay in the future. Sincerely, Calen Romaniuk General Manager

Customer review rating 0.5/5

Bijoy T. V. Families - Confirmed reviews ALL

Very bad

Dear Bijoy, Thank you for taking the time to rate your recent stay at Mercure Newcastle. I am sorry that your experience did not meet your expectations. Your rating will be shared with our team as we continue working to improve the experience we provide to our guests. Sincerely, Calen Romaniuk General Manager

Customer review rating 4.5/5

Jacquelyn M. G. Business - Confirmed reviews ALL

Thank you to the man on reception on Friday 28th August when I called about leaving my phone chargers in the room the day before. I had low hopes of them being found, however he took all my details and checked straight away, calling me back to say they'd been found and would be kept safe until my next visit next week. Very much appreciated!! Also that kind of customer service brings loyalty :) I'm sorry I didn't catch his name.

Customer review rating 1.0/5

Peter H. Couples - Confirmed reviews ALL

Dated room, shower over bath. plastic cups in room, tea tasted awful. Asked at reception for ceramic told not allowed. It just felt like this hotel is run down and ready to be demolished. Not the normal Mercure standard

Dear Peter, Thank you for reviewing your recent stay at Mercure Newcastle. I am disappointed to hear that the condition of the room, bathroom layout and in-room amenities did not meet the standard you expected. Your feedback has been shared with our team and will be considered as we continue to review and improve the guest experience. Sincerely, Calen Romaniuk General Manager

Customer review rating 4.0/5

David C. Business - Confirmed reviews ALL

I find the bed very comfortable and it was great having windows that open to allow air flow. The breakfast was also really good. The rooms do seem a bit dated though, there were a lot of little patches on the wall or in the bathroom grout.

Dear David Thank you for taking the time to leave us a review regarding your stay at Mercure Newcastle. We appreciate the kind comments and the feedback as this helps us further improve our guest's experience. We hope to see you again for your next stay in Newcastle Warm regards Tahlia Assistant Manager

Customer review rating 5.0/5

Phillipa B. Friends - Confirmed reviews ALL

I travelled with my husband who is severely medically disabled. Staff allowed me a very convenient car park for the duration of our stay. The beautiful receptionist named “Aria” helped me with the luggage and organised for the most appropriate of meals. The room was quiet, clean and well maintained and easily accessible. The chef was most obliging and accommodating, in providing a dish not available on the menu for my husband who has swallowing issues. On departure the receptionists greatly assisted with the handling of luggage from room to car and packing the car. Once again Aria and her female colleague were a wonderful and outstanding representatives of your organisation. I have been an Accor member for 20 years and found this service memorable. Well done Mercure Newcastle!

Dear Phillipa Thank you for taking the time to share such a lovely review following your stay at Mercure Newcastle. We truly appreciate your kind feedback and I will be sure to pass your comments on to our team. I am glad to hear our team was able to provide you with a memorable positive experiance. We’re delighted to hear that you enjoyed your stay and hope to welcome you back again on your next visit to Newcastle. Warm regards Tahlia Assistant Manager

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