Mercure Newcastle 4 stars

Reason : Unhappy with quality of stay Comments : I stayed in Room 101 last night. I travel extensively and have never experienced such a disrupted stay. I could hear every word spoken from housekeeping. Every conversation !!! Clearly. The trolleys were parked at the door/wall and also along side wall (where lift was). The constant entering of the room titled “Boardroom” was very noisy. It didn't help that the corridor to their store room echos and carries everything. At one point I stuck my head out of my door as I thought it was an evacuation as it was so noisy. I also had all the noise from people getting in and out of lift. As well as noise overhead. I understand it happens - but it did make me wonder about sound proofing. My air con only produced noisy cold air. Never heated. Regardless of settings. I would suggest you do not utilise this room. Ever. Not sure if I landed it as a Government booking. But this room allocation has definitely not left a good impression when it comes to future travelling for myself and my team. Happy to discuss further. Melissa Z. 04…

After all the negative comments I read on this hotel, it was with some trepidation that I checked in for the night (the hotel was booked, without consultation, by my friend). I was very pleasantly surprised that the sheets were lovely and white, ironed, very clean and fresh; the beds were comfortable; air con worked well and was silent; and the bathroom was in very good, clean condition with plenty of dispensing bottles of liquid soap, shampoo, conditioner and body lotion; towels were nice and fluffy. We couldn't fault it at all. The hotel is walking distance to bars and restaurants, the waterfront and public transport. There is off-street parking ($15 over and above the hotel cost), both undercover (if you're quick) and outside. There is a building site next door, so expect some noise from 7am (most likely week days, but perhaps Saturday too). I would definitely stay there again, but not at $196 pet night.

Whilst the hotel was a bit dated, we would stay again due to the lovely service we received. It was my husband's birthday and the staff went out of their way to make him feel special with balloons, a bottle of wine and some sweet treats left in our room.

The room I checked into had a cockroach crawling around on the bed. When I approached reception about it, I was told they would give me a drink voucher for my troubles. I’m not annoyed at the fact a cockroach was in the room, it was more about how this complaint was handle by the guy at reception. I definitely wouldn’t be staying here ever again. It just makes you wonder how hygienic the rooms really are and whether the hotel staff take hygiene serious.

overall ok, facilities appear to be old. surprised car parking cost $15 for the night vs hotels in Brisbane is free parking!.