Mercure Newcastle 4 stars

Customer review rating (ALL Rating) 3.7/5 867 reviews

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Hotel extras

  • The best location Newcastle has to offer.

  • Seven spacious meeting and event spaces with overhead projector and with free Wi-Fi access.

  • On-site parking available.

  • The cafe-bar offers a delicious all-day menu, room service and a breakfast buffet.

  • Comfortable rooms with new beds, free Wi-Fi and TV with Chromecast.

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Mercure Newcastle

12 Steel Street

GPS:-32.92733, 151.76349

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  867 reviews

TripAdvisor Rating  3.0/5  18 reviews

Feel The love

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

The Mercure could do with a refurb but the staff make the Hotel, they are so accommodating and nothing is too much trouble. Josh the breakfast guru is unreal, he makes conversation and is genuinely interested in where you are from and provides advice on things to visit, priceless in todays age.

Customer review rating 4.0/5

Pamela G. Couples - Confirmed reviews ALL

Good, bed ok could be more comfortable. Bathroom needs more attention to cleanliness. Staff very obliging and helpful, especially the reception staff and the gentleman who assisted with all the dinning need’s extremely helpful and kind. Very convenient location.

Good location but needs improvement

Customer review rating 3.5/5

Mark Families - Confirmed reviews ALL

First off, the staff was amazing. I think Lynn (?) was on the day we arrived and she was warm, friendly and did an excellent job of checking us in and bribing the kids with some chocolates lol. The room was small but ok, though dated. Biggest gripe I had was the parking - it was a free for all and I don’t think anyone was keeping an eye on the number of car spaces available vs the number of cars in there. I had a designated car park when I arrived and had to park hard up against a wall when I returned a few hours later, hoping that the people in the actual car parks could get out ok.

Good stay

Customer review rating 4.5/5

David A. N. Couples - Confirmed reviews ALL

Room was very comfortable and the staff were helpful, which made our stay enjoyable.

Centrally located.

Customer review rating 4.0/5

Colin Couples - Confirmed reviews ALL

Staff were friendly and helpful, room was clean and toiletries were provided.

Dear Colin W., We very much appreciate your comments regarding your stay at the Mercure Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Queenie Ng Assistant Manager

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Other web-users rate our hotel

  • 524 reviews 7.8/10 Location
  • 893 reviews 4.8/10 Room
  • 643 reviews 8.1/10 Service
  • 11 reviews 0/10 WiFi
  • 521 reviews 4.4/10 Comfort
  • 409 reviews 3.5/10 Cleanliness
  • 226 reviews 2.5/10 Amenities
  • 223 reviews 3.3/10 Vibe

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