ibis Newcastle Hotel 3.5 stars

Rooms are all clean and comfortable, although very dated and tired. Staff super nice and helpful. Breakfast and bar area was appropriate for the level of accommodation. Security and accessibility was good, although lift swipes add better security. Excellent value for money.

Pleasant and short. check in and check out were smooth. Overall a nice experience

I found the Atmosphere there really friendly and staff are very pleasent.

Very well done, well groomed reception team. Exceptional attitude

I was concerned with the standards around cleaning particularly during Covid times. The shower door handles in the bathroom for example had smudges so it was obvious they hadn’t been cleaned. One of our pillows was a Kmart brand pillow. None of the pillows had protectors on them so I was nervous to put my face on them as a pillow case is not enough. The mattress also did not have a protector which I was surprised to see especially considering the rooms are currently being used for public housing. I called the hotel before hand to ask if anyone was currently quarantining in the hotel and was told there were not, it would have been good to be informed at that time that it was being used to house the homeless. Although this is a great initiative and I applaud the hotel in being involved I was upset to not have been told before hand so I could have the choice to stay elsewhere. I wiped down all surfaces myself as I didn’t feel comfortable with the level of cleaning. The desk was dirty which was evident when I cleaned it. The staff were lovely which helped the overall experience but I barely slept worrying about cleanliness and because of the pillows. I probably wouldn’t stay at an Ibis again unless I really had to which is a shame because I have stayed at both Ibis and Ibis budget many times before.

Good afternoon, thank you for inviting feedback. My mediocre score is because of the following: I know the motel is located on busy Hunter St, however sound proofing on the windows which could be implemented for the comfort of guests was non existent and the traffic noise spoiled my stay/sleep so much that I checked out a night early. Other than that, the accommodation was clean and comfortable and pleasant staff. Such a large kettle is not sensible when it won't fit under the tap and has to be filled by glasses of water. If I stay there again I will make sure I do not get allocated a room facing Hunter Street.

The staff were very helpful and friendly

We were well looked after by pleasant professional staff.

Only one night in this spotlessly clean hotel. All staff extremely pleasant and helpful

When i check in in early in morning staff member was not happy at all

clean room, comfortable bed and friendly staff.

The beds were very comfortable but the bathroom could have been cleaner.

The location makes it easy to get into town with easy access to the light rail, the accommodation is neat and clean. Breakfast was rubbish. I ordered Eggs Benedict which states crispy bacon on the menu. Bacon was unpleasantly uncooked. Eggs were not dried after being in vinegar and tasted like pure vinegar. My husband has the big breakfast, eggs same as mine, mushrooms not cooked, very watery plate that turned the bread and hash to mush. Coffee and hot chocolate had cold burnt milk. Would not recommend the food but accommodation was fine.

Great for a short stay. Going from Toilet to room during the night can be a bit of a hazard due to the level change.

A brief stay, clean and inexpensive