ibis Newcastle 3.5 stars

Customer review rating (ALL Rating) 3.6/5 802 reviews

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700 Hunter Street, 2300 NEWCASTLE, Australia

Description

Hotel extras

  • Vibrant economy hotel, open to everyone

  • 24-hour reception & food & beverage.

  • Paid on-site parking available.

  • Signature ibis 'Sweet Beds'.

  • Convenient location to Newcastle hubs, with easy access to public transport.

Our accommodation(s)

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Room 1

Hotel location

ibis Newcastle

700 Hunter Street
2300 NEWCASTLE
Australia

GPS:-32.9264, 151.763216

Telephone
Fax +61 2 4925 3377

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Hummingbirds Restaurant and Bar

Non contractual photo

Hummingbirds Restaurant and Bar offer easy menus with variety of meal options to suit a range of preferences. Currently serving buffet breakfast and al-a-carte lunch and Dinner. Hummingbirds bar is open from 12 noon until late

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.6/5  802 reviews

Customer review rating 2.0/5

Duncan C. Couples - Confirmed reviews ALL

Dear Duncan, Thank you for taking the time to share your feedback following your recent stay. We are pleased to hear that you found our location convenient, appreciated the ease of parking, and experienced a smooth check-in process. However, we are very sorry to learn that several aspects of your stay did not meet your expectations. Please accept our sincere apologies regarding the condition of the air conditioning unit in your room. Cleanliness and guest comfort are priorities for us, and your comments have been shared with our maintenance and housekeeping teams for immediate investigation and corrective action. We also regret that the overall condition of the hotel, the limited bar selection, and your breakfast experience fell short of the standards you expected. Your observations regarding the breakfast offerings, replenishment of items, and availability of crockery have been noted and will be reviewed with our food and beverage team to ensure improvements are made. We value your honest feedback, as it helps us identify areas where we need to do better. We appreciate you bringing these concerns to our attention and hope we will have the opportunity to provide you with a much-improved experience in the future. Kind regards, Nancy Talbot Assistant Manager Ibis Newcastle

Customer review rating 5.0/5

Mathew W. Solo - Confirmed reviews ALL

Hi Mathew, Thank you for your lovely review! We're so pleased to hear you had a great stay and found the atmosphere relaxed. That's exactly the experience we hope to create for our guests. We appreciate your kind words and look forward to welcoming you back again soon. Warm regards, Emma Avery Front Office Ibis Newcastle

Customer review rating 2.0/5

Vivian A. Families - Confirmed reviews ALL

Hi Vivian, Thank you for taking the time to share your feedback. I'm sorry to hear that aspects of your stay fell short of expectations. While I'm pleased our team was able to assist with separating the beds and resolve the TV remote issue, I understand how frustrating it would have been not having the TV working on your first night. I’m also sorry to hear about the unpleasant smell in the hallway and that you found the room size uncomfortable for two guests. Your comments have been shared with the relevant teams so they can be reviewed and addressed. We appreciate your feedback and hope we have the opportunity to provide you with a much better experience in the future. Warm regards, Emma Avery Front Office Ibis Newcastle

Customer review rating 4.5/5

Amanda H. Families - Confirmed reviews ALL

Hi Amanda, Thank you for your lovely review. We're delighted to hear you found your room clean and comfortable, and that our team made check in easy. I'll be sure to pass your kind words on to the staff they'll really appreciate it. We hope to welcome you back again soon. Warm regards, Emma Avery Front Office Ibis Newcastle

Customer review rating 5.0/5

Claire S. B. Couples - Confirmed reviews ALL

Dear Claire, Thank you for your wonderful review. We are delighted to hear that you felt welcomed from the moment you arrived and that our team was able to provide helpful local knowledge during your stay. Creating a friendly and welcoming atmosphere is very important to us, and it'S. rewarding to know that our hospitality made a positive impression. We truly appreciate your kind words and look forward to welcoming you back on your next visit. Kind regards, Nancy Talbot Assistant Manager Ibis Newcastle

Other web-users rate our hotel

  • 620 reviews 8.5/10 Location
  • 1,090 reviews 4.8/10 Room
  • 774 reviews 7.6/10 Service
  • 19 reviews 5.5/10 WiFi
  • 624 reviews 3.3/10 Cleanliness
  • 529 reviews 4.4/10 Comfort
  • 284 reviews 5.9/10 Value
  • 251 reviews 1.9/10 Amenities

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