ibis Newcastle Hotel 3 stars

Motel was well presented and very comfortable. Staff were friendly and efficient. On checkout, a breakfast overcharge (a refund) was dealt with swiftly.

Service upon check in was good. Upstairs corridors a little smelly and dated. Upon arriving at room bathroom was not clean with a number of hairs stuck on bathroom wall and on face washers / hand towels. We asked for a late checkout of 12pm as we were attending a xmas party the night before. Was told by reception we would not be disturbed. 11.10am phone rang, 11.15am knock at door even though Do Not Disturb sign on door. 11.30am knock on door and then finally another knock on door saying we should have checked out. I have worked in a number of 4 and 5 star hotels and have a diploma in hospitality and tourism and this hotel is serious lacking in a number of areas.

I enjoyed my stay. My only feedback is to ensure the rooms are cleaned properly. There was still hair in my shower on the wall. Other than that, I had a pleasant stay. The staff were lovely and the room was adequate.

Front of house staff were very good and attentive. Rooms were clean and well maintained. Breakfast was disappointing on both mornings due to limited items on offer.

Reservation staff confused things early on, when I made enquiry only into Family room. I didn't confirm this next day, so thought it was cancelled. I chnaged dates twice, and wasn't advised of change fees(through Travelzoo) even though I asked. I was just told its changed, and no response to my question "how much it would cost to change" . I did ask for a price on family room initially, but did not confirm I wanted it changed. I then changed dates twice, and they were good about it and did this. However TRavelzoo did not tell me there was a change fee when asked. I have emails of this. When I checked in, there was a mix up and they thought I still wanted the family room. I clarified this on the phone already I thought. They then tried to charge me extra for the new date. We argued for a while. I refused to pay and asked what they would do to fix it , or I would leave, as I was not paying more for a budget hotel and I was fed up already. Receptionist spoke to someone else(manager?), and when I came back 5 minutes later, it was solved. I was grateful for this. The receptionist should be commended, because after our slight disagreement, she kept smiling and was very professional. I was amazed, and thought what a fantastic staff member, as I was feeling a little annoyed, and she must have been too, but she didn't show it. I was given room 107. Ground floor. I had to walk past a man with a staffy dog in the hallway who took the dog into his room. I did not like this at all and felt uncomfortable with a dog staying in one of the rooms. I'd prefer it wasn't near my room but there were no further problems. I walked past linen and wondered if I had been given a crappy room in return for the disagreement. It felt like I was walking into a dungeon down there and wasn't very pleasant and ruined my first impressions once again with all of the back of house stuff around. The room was noisy(on street level) The street window could probably be tightened more and didn't seem to shut properly first time.. The toilet leaked through the night and ran, which was noisy. The toilet noise from upstairs or the room next door was terribly frightening when it first happened, and was very loud, andwould have frightened a child sitting on the toilet I imagine! . The bed was comfortable. I realise its a budget hotel, but giving honest feedback. The room was decent for a budget room. Breakfast would have been ok, but they were out of scrambled eggs and baked beans when I arrived. Scrambled eggs were refreshed soon after. The food was not hot, but best warm, so It wasn't very nice because even the fresh scrambled eggs were only just warm. Really this should be better, especially if people paid for this, Luckily it was free in my deal . The coffee made was awful - cappucino and latte both tasted the same, and like milk drinks, and like the coffee wasn't repacked and the already used coffee grinds were used a second time or something - that's how bad it was. I couldn't drink it and left it. Once again, lucky it came with the breakfast or I would have taken it back. Possibly need to be retraining there to make a decent cuppa, or maybe a bad morning.

Pleasant stay. A little noisy at times.

Staff very helpful and amenities at a high standard

Enjoyed our stay at the IBIS Newcastle because of the friendly staff and clean rooms. Breakfast at the cafe downstairs was also very good and value for money.

Staff were friendly and helpful and very welcoming. Dinner was absolutely lovely. The Ibis is conveniently situated and I was able to go for a lovely walk along the waterfront morning and evening. A very pleasant stay. Thank you.

We had booked for a week later in order to visit an 97 year old relative who was ill. Regretfully she passed away before our booking, so we changed the dates for an additional fee of $332, making the total for three nights around the $700 mark. We realise that the Accor rules entitle this but believe this to be excessive under the circumstances. Our room was okay but had only one bolt holding the toilet seat, had a mark on the doona (blood?) and on one day the tea/coffee/milk was not replaced after servicing. Last year we stayed in Accor hotels in Siem Reap, Krakow, Frankfurt, Singapore and Sydney. Next year we already have bookings for Auckland, Sofitel in Fiji and Mercure Darwin Airport Resort as we are loyal Accor customers. It is disappointing that the Ibis Newcastle did not quite reach the standards we are accustomed to with Accor.

The staff were friendly and helpful. Nothing was too hard for them and everything came with a smile. The room was as expected. The bed and pillows were best I ever had in a hotel. I would recommend and stay again.

Staff were friendly and helpful. thought the chocolate and post card were a lovely touch.

We have stayed here many times, but we find a lot of inconsistency with the checking staff. We had a few early issues which were eventually rectified. Other than that the room was clean and tidy and a type which fits in with our preferences.

The staff where amazing. Helpful, Friendly and good at their job. The location is very good aswell and the room was in a good state. Just not very nice bathroom. Very clean and everything just not a 5 * room.

Comfortable stay. Good location, easy access to pubs, supermarket and other food options. Close to the waterfront. Front of house staff are excellent, always friendly, efficient and professional - great to see - makes a huge difference. Bit confused about housekeeping - one day I left my bath towel in a wet pile on the bath mat in the entrance to the shower and it was not changed - instead folded up, wet, back on the rack. Okay I thought, this hotel is very environmentally conscious. The next day though, they removed all my half empty shampoo, shower gel, etc bottles and replaced them with new ones - what a waste! Housekeeping also took my toothbrush out of the glass I had it propped up in and put it back in my toothbrush holder in my toiletries bag. I thought that was a bit personal and unnecessary.