ibis Newcastle 3.5 stars

Customer review rating (ALL Rating) 4.1/5 1,278 reviews

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Description

Hotel extras

  • Vibrant economy hotel, open to everyone

  • 24-hour reception & food & beverage.

  • Paid on-site parking available.

  • Signature ibis 'Sweet Beds'.

  • Convenient location to Newcastle hubs, with easy access to public transport.

Our accommodation(s)

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Hotel location

ibis Newcastle

700 Hunter Street
2300 NEWCASTLE
Australia

GPS:-32.9264, 151.763216

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Hummingbirds Restaurant and Bar

Non contractual photo

Hummingbirds Restaurant and Bar offer easy menus with variety of meal options to suit a range of preferences. Currently serving buffet breakfast and al-a-carte lunch and Dinner. Hummingbirds bar is open from 12 noon until late"

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,278 reviews

TripAdvisor Rating  3.5/5  884 reviews

Well located

Customer review rating 4.0/5

Rachel Couples - Confirmed reviews ALL

Bed was so comfy. there was no soap in the shower soap dispenser . Staff were friendly Breakfast wasn’t very good and I couldn’t even drink the coffee

Dear Rachel M., We very much appreciate your comments regarding your stay at the ibis Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis Newcastle

well located

Customer review rating 4.5/5

Steve Business - Confirmed reviews ALL

Staff were really helpful, great value for a good location

Dear Steve B., We very much appreciate your comments regarding your stay at the ibis Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis Newcastle

Customer review rating 1.5/5

Dr R. Business - Confirmed reviews ALL

Dirty room unprepared needed to cancel and go to another hotel Novotel newcastle

Dear r. S., We are deeply sorry to hear about the condition of your room upon arrival. Please accept our sincerest apologies for this oversight, as it is not reflective of the high standards we strive to maintain. We understand the importance of a clean and welcoming environment for our guests, and we regret that we fell short in providing that for you. Your feedback is invaluable to us, and we are taking immediate steps to address this matter with our housekeeping team to ensure that such incidents do not occur in the future. We understand your decision to seek accommodations elsewhere, and we would appreciate the opportunity to regain your trust and welcome you back for a more pleasant stay. Please contact us directly if you would like to discuss your experience further. Sincerely, Zain Ali General Manager Ibis Newcastle

Average

Customer review rating 2.0/5

Meyrick C. Couples - Confirmed reviews ALL

Some basics were not met, such as: - room wasn't ready even after almost an hour of the official check-in time at 2pm - no towels at all were in the room, had to reach out to get and eventually we got them ourselves from the room-making trolley - understandable that toilet paper rolls won't be new, however, basic manner like folding the tip of the roll was not done, and unluckily the last guest tore the paper un-uniformly so there was a feeling it wasn't clean enough (I understand it should be clean though)

Dear Meyrick C., Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the inconveniences you experienced; this is certainly not the standard of service we aim to provide. Rest assured, we have addressed the delay in preparing your room with our housekeeping team to ensure this does not happen in the future. Regarding the towels, we are sorry for the oversight and will reinforce our procedures to prevent such occurrences. Your comments regarding the toilet paper have been noted, and we will review our cleaning and presentation standards to ensure they meet your expectations and ours. We appreciate your understanding and patience and hope to have the opportunity to welcome you back for a much-improved experience. Sincerely, Zain Ali General Manager Ibis Newcastle

Well Located

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

The meals were great. The showers were great. There was no housekeeping I had to get my own toilet paper, both rolls in room were nearly empty. The phone to reception did not work. I had to go down to refresh my teabags on both days and to order my meals. I needed to have my dinner in my room due to work commitments and I left my tray outside my door as instructed (another trip downstairs) My tray on both evenings was still outside my door in the morning and on one day was still outside my door when I returned at 3pm (another trip downstairs.) My 2 teabags were old and wet, down again for teabags. I had to empty my garbage x 2 as the food (delicious) smelt, and was left with one plastic bag for the next day as I used the bathroom bag.. The laundry where I left the garbage was filthy, with the linen strewn across the lift door from the room changes. It stayed there until afternoon. Reception staff were very nice and gave me a free wine voucher (which I didn't use - due to work) they had no explanation for my queries. Sorry but I cannot recommend this hotel for my work colleagues to visit.

Dear Shelley T., Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you enjoyed the meals and showers, but we are truly sorry for the inconveniences you experienced during your stay. We sincerely apologize for the lapses in housekeeping and service that you encountered. Your comments have been shared with our housekeeping and maintenance teams for immediate improvement. We understand the frustration of having to address these issues yourself and regret that we did not meet your expectations in this regard. Please know that this is not the standard we aspire to, and we are committed to rectifying these shortcomings. We value your feedback and would like to offer our sincerest apologies. We hope to have the opportunity to welcome you back for a much-improved experience. Please feel free to contact us directly if you would like to discuss your stay further. Sincerely, Zain Ali General Manager Ibis Newcastle

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Other web-users rate our hotel

  • 631 reviews 8.9/10 Location
  • 1,047 reviews 5.7/10 Room
  • 891 reviews 8.7/10 Service
  • 11 reviews 5.8/10 WiFi
  • 520 reviews 5/10 Comfort
  • 500 reviews 4.7/10 Cleanliness
  • 274 reviews 6.4/10 Value
  • 206 reviews 6.5/10 Breakfast

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