ibis Newcastle 3.5 stars

Customer review rating (ALL Rating) 3.6/5 817 reviews

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700 Hunter Street, 2300 NEWCASTLE, Australia

Description

Hotel extras

  • Vibrant economy hotel, open to everyone

  • 24-hour reception & food & beverage.

  • Paid on-site parking available.

  • Signature ibis 'Sweet Beds'.

  • Convenient location to Newcastle hubs, with easy access to public transport.

Our accommodation(s)

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Hotel location

ibis Newcastle

700 Hunter Street
2300 NEWCASTLE
Australia

GPS:-32.9264, 151.763216

Telephone
Fax +61 2 4925 3377

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Hummingbirds Restaurant and Bar

Non contractual photo

Hummingbirds Restaurant and Bar offer easy menus with variety of meal options to suit a range of preferences. Currently serving buffet breakfast and al-a-carte lunch and Dinner. Hummingbirds bar is open from 12 noon until late

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.6/5  817 reviews

Customer review rating 4.5/5

Leeann K. Families - Confirmed reviews ALL

Friendly, comfortable and excellent location

Dear Leeann, Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed your comfortable stay, found our location convenient, and experienced excellent customer service from our team. It’s especially pleasing to know our friendly service helped make your stay enjoyable. We truly appreciate your kind words and look forward to welcoming you back again soon. Warm regards, Nancy Talbot Assistant Manager Ibis Hotel Newcastle

Customer review rating 1.0/5

Kallum M. Couples - Confirmed reviews ALL

phone in room did not work, used mobile to call reception - at 12am it rang for over 5 minutes and i gave up. Bathroom was in need of repairs - glass shower door sounded like it was going to wake the dead any time it moved, bathroom light had blown and bathroom door did not close. Noisy corridors late throughout the night from guests arriving back at the hotel. Food - got a chicken cesar wrap, ate 1/4 of it as it tasted disgusting and was cooked - who cooks a chicken cesar wrap??!! Partner got the spaghetti bolognese and became sick later in the day.

Dear Kallum, Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you experienced during your stay, including the difficulties with your room telephone, bathroom condition, noise disturbances, and your concerns regarding the food. This is certainly not the standard we aim to provide. Your comments regarding maintenance items such as the bathroom lighting, door, and shower fittings have been shared with our maintenance team for urgent review, and we will also be addressing the phone and reception response concerns to ensure better availability and service. We are also very concerned to hear your feedback regarding the food experience. This has been forwarded to our kitchen and food and beverage management team for immediate investigation and review of preparation and quality standards. Guest safety and food quality are extremely important to us. We sincerely apologize that your stay was impacted across multiple areas. Your feedback is being taken seriously as part of our ongoing efforts to improve both service and facilities. Kind regards, Nancy Talbot, Assistant Manager, Ibis Hotel Newcastle

Customer review rating 4.0/5

Margaret S. Couples - Confirmed reviews ALL

The room was very small, the bed was small. The room was hot at night in spite of the air-conditioner. There was little to no room for 2 small suitcases. Bathroom was very small with a step up, which posed a trip hazard having recently had a knee replacement. Inadequate space for 2 toiletries bags. The door to the room was also very difficult to open. It was disappointing, having just stayed at a cheaper budget hotel in Melbourne CBD that was far superior.

Dear Magaret, Thank you for taking the time to share your feedback regarding your recent stay with us. We are genuinely sorry to hear that the room did not meet your expectations and that several aspects of your experience caused discomfort. We regret that the room size, temperature, and limited space for luggage and personal items impacted your comfort. We also sincerely apologise for the difficulty you experienced with the bathroom layout and step, particularly given your recent knee replacement, as well as the inconvenience caused by the room door mechanism. Your comments regarding comparison with another property are also noted, and we are sorry that we did not provide a level of comfort that met or exceeded your expectations. Please be assured your feedback has been shared with our management team for review, particularly in relation to room allocation, maintenance, and accessibility considerations. Guest comfort and safety are very important to us, and your experience highlights areas where we need to improve. We appreciate your comments and the opportunity to review our standards. If you would like to discuss your stay further, please do not hesitate to contact us directly. Kind regards, Nancy Talbot, Assistant Manager, Ibis Hotel Newcastle

Customer review rating 1.5/5

Luke W. Families - Confirmed reviews ALL

Location was great, the room age was as expected for the price of the hotel. There was a mould and mildew smell in the room the entire stay and we had to have the window open all the time. The aircon may have been contributing to this problem it was clogged with wet dust and had not been serviced for what looked like a very long time. This exposure caused some issues health wise. Staff were lovely for every interaction.

Dear Luke, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and our team friendly, and we appreciate your kind comments about our staff. However, we are very sorry to learn about the issues you experienced in your room, particularly the mould and mildew odour and the condition of the air-conditioning unit. This is not the standard we aim to provide, and we sincerely apologise for the discomfort this caused you. Your comments regarding the air-conditioning system have been taken seriously, as proper maintenance and cleanliness are essential for both guest comfort and health. We are especially concerned to hear that this may have impacted your wellbeing, and we encourage you to contact us directly so we can better understand your experience and follow up appropriately. Please be assured that your feedback has been escalated to our housekeeping and maintenance teams for immediate inspection and corrective action to prevent recurrence. We value your input and appreciate you bringing these matters to our attention, as it helps us improve the experience for all guests. Kind regards, Nancy Talbot, Assistant Manager, Ibis Hotel Newcastle

Customer review rating 4.5/5

Julian C. Solo - Confirmed reviews ALL

Nice room and well treated by the front of house manager.

Dear Julian, Thank you for your lovely review! We're so pleased you enjoyed our convenient location and found your room comfortable. It's especially great to hear that our front of house manager made you feel well looked after we’ll be sure to pass along your kind words. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay! Kind Regards Emma Avery Front Office Ibis Newcastle

Other web-users rate our hotel

  • 617 reviews 8.3/10 Location
  • 1,087 reviews 4.8/10 Room
  • 778 reviews 7.6/10 Service
  • 22 reviews 6.6/10 WiFi
  • 620 reviews 3.3/10 Cleanliness
  • 523 reviews 4.2/10 Comfort
  • 297 reviews 5.8/10 Value
  • 240 reviews 1.6/10 Amenities

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