ibis Newcastle Hotel 3.5 stars

Customer review rating 4.2/5 5,140 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

ibis Newcastle
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+ 16 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Signature ibis 'Sweet Beds'

  • Accessible accommodation rooms for reduced mobility

  • 24 hour onsite Food & Beverage

  • Convenient location to Newcastle hubs, with easy access to local transport

  • Part of the Honeysuckle Precinct, with live music, cafes, bars and restaurants & services

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • LaundryPaying
  • Currency exchangePaying
Catering
  • BreakfastPaying
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • Conventions hotel
  • Copy/print service availablePaying

Hotel location

ibis Newcastle

700 Hunter Street
2300
newcastle
australia

Tel: +61249252266

Fax: (+61)2/49253377

Check-in from 14h00

Check out up to 11h00

  • By plane

    NEWCASTLE AIRPORT At 21.7km / 13.48 miles

  • By car

    F3 FREEWAY At 10km / 6.21 miles

  • By car

    M3 MOTORWAY At 10km / 6.21 miles

  • By car

    PACIFIC HIGHWAY At 0.1km / 0.06 miles

  • By train

    CIVIC At 0.5km / 0.31 miles

  • By train

    NEWCASTLE At 1km / 0.62 miles

  • By train

    WICKHAM At 0.1km / 0.06 miles

GPS :-32.9264, 151.763216

Our accommodation(s)

Available in a variety of configurations, guest rooms at ibis Newcastle are perfect for both business and leisure travellers. Smart design, complete with the very comfortable ibis Sweet Bed. Guest rooms at this convenient Newcastle hotel provide a peacef ul space to retire to at the end of a long day. Each room features the essentials, plus a flat-screen TV, wired and wireless Internet access, in-room air-conditioning, tea and coffee making facilities and a modern ensuite.

Standard Room 1 Queen Bed

Accessible room
  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Standard Room 2 Single Beds

Accessible room
  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Standard Room 1 King Bed

Accessible room
  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
Rooms

Our restaurants and bars

IBAR

Non contractual photo

Resident's can relax in Ibar at any time of the day or night.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Newcastle

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,140 reviews

tripadvisor

TripAdvisor Rating 3.5/5

844 reviews

Friendly staff

Customer review rating 4.2/5

Leanne Solo - 24/11/2020 Confirmed reviews ALL

All staff I interacted with were very friendly and professional....nothing a problem attitude.

Dear Leanne, Thank you for the great review of our hotel! Its a pleasure to read you had a great time with us and the team made you feel welcome all around. We appreciate the support and do hope to welcome you back in the future Sincerely, Kim Stredder General Manager

satisfied my needs

Customer review rating 4.2/5

Roger Couples - 24/11/2020 Confirmed reviews ALL

very good to excellent

Dear Roger, We very much appreciate your comments regarding your stay at the ibis Newcastle. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Kim Stredder General Manager

The only hotel available

Customer review rating 4.2/5

Peter A. Families - 23/11/2020 Confirmed reviews ALL

Fine but a tired hotel

Dear Peter Thank you for the great review of our hotel! We are glad that you enjoyed your stay and appreciate your comments in regards to room upgrades. We hope to see you again very soon. Sincerely, Kim Stredder General Manager

Well located and lovely staff

Customer review rating 4.2/5

Kim O. Friends - 23/11/2020 Confirmed reviews ALL

Staff were lovely and the rooms were clean and had everything we needed. Late check in and late check out was very nice too.

Dear Kimberley, We very much appreciate your comments regarding your stay at the ibis Newcastle. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Kim Stredder General Manager

Comfortable budget stay

Customer review rating 4.2/5

Kate Friends - 23/11/2020 Confirmed reviews ALL

Location was good, close to lots of restaurants and the foreshore. Bed was comfy, staff were friendly and the on-site parking was cheap and convenient.

Dear Kathryn, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and what we have to offer and do hope to see you again very soon. Sincerely, Kim Stredder

Clean, comfortable, value. Good accessibility.

Customer review rating 4.2/5

Sam Friends - 23/11/2020 Confirmed reviews ALL

Rooms are all clean and comfortable, although very dated and tired. Staff super nice and helpful. Breakfast and bar area was appropriate for the level of accommodation. Security and accessibility was good, although lift swipes add better security. Excellent value for money.

Dear Sam, Thanks so much for your lovely review in regards to your recent stay with us. I am glad to hear you and your friends had a good time with us. We appreciate your feedback in regards to the room and food and beverage offerings as well as it helps us improve our services in the future. Thank you again and take care Kind regards Kim Stredder General Manager

well located for our stay and was comfortable, clean and had a good working clean shower in bathroom.

Customer review rating 4.2/5

Anonymous Friends - 22/11/2020 Confirmed reviews ALL

Pleasant and short. check in and check out were smooth. Overall a nice experience

Dear John, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and what we had to offer and that the team especially Anna looked after you during your stay. We hope to see you again very soon. Sincerely, Kim Stredder General Manager

I have stayed there for some time now staff very friendly and well respected.

Customer review rating 4.2/5

Greg N. Business - 22/11/2020 Confirmed reviews ALL

I found the Atmosphere there really friendly and staff are very pleasent.

Hi Greg, Thanks so much for your great review! its always a pleasure to have you stay with us. See you again soon and stay safe, Kind regards, Kim Stredder General Manager

well located, excellent service rated higher than for a Ibis type of accommodation. CLose to Sofitel service.

Customer review rating 4.2/5

Gerald A. D. Couples - 21/11/2020 Confirmed reviews ALL

Very well done, well groomed reception team. Exceptional attitude

Dear Gerald and D. We very much appreciate your comments regarding your stay at the ibis Newcastle. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is so lovely to read the team looked after you and you felt really welcomed at the hotel. This is what we strive for every day, so thank you so much for your support. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Kim Stredder General Manager

Not overly comfortable

Customer review rating 4.2/5

Kathryn Couples - 21/11/2020 Confirmed reviews ALL

I was concerned with the standards around cleaning particularly during Covid times. The shower door handles in the bathroom for example had smudges so it was obvious they hadn’t been cleaned. One of our pillows was a Kmart brand pillow. None of the pillows had protectors on them so I was nervous to put my face on them as a pillow case is not enough. The mattress also did not have a protector which I was surprised to see especially considering the rooms are currently being used for public housing. I called the hotel before hand to ask if anyone was currently quarantining in the hotel and was told there were not, it would have been good to be informed at that time that it was being used to house the homeless. Although this is a great initiative and I applaud the hotel in being involved I was upset to not have been told before hand so I could have the choice to stay elsewhere. I wiped down all surfaces myself as I didn’t feel comfortable with the level of cleaning. The desk was dirty which was evident when I cleaned it. The staff were lovely which helped the overall experience but I barely slept worrying about cleanliness and because of the pillows. I probably wouldn’t stay at an Ibis again unless I really had to which is a shame because I have stayed at both Ibis and Ibis budget many times before.

Dear Kathryn, Thank you for taking the time to tell us about your experience at the ibis Newcastle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you for your feedback in regards to the rooms and the guests we are accommodating, it is feedback such as yours that will help us improve our services in the future. I will address this with my team accordingly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kim Stredder General Manager

Good and Bad

Customer review rating 4.2/5

Linda Solo - 21/11/2020 Confirmed reviews ALL

Good afternoon, thank you for inviting feedback. My mediocre score is because of the following: I know the motel is located on busy Hunter St, however sound proofing on the windows which could be implemented for the comfort of guests was non existent and the traffic noise spoiled my stay/sleep so much that I checked out a night early. Other than that, the accommodation was clean and comfortable and pleasant staff. Such a large kettle is not sensible when it won't fit under the tap and has to be filled by glasses of water. If I stay there again I will make sure I do not get allocated a room facing Hunter Street.

Dear Linda, Thank you for taking the time to tell us about your experience at the ibis Newcastle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am so sorry that you were disturbed during your stay with traffic noise, we don't normally get a lot of feedback in regards to noise, but please trust, we will make sure to allocate you a quiet room next time, should you chose to stay with us again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kim Stredder General Manager

Well located and very comfortable for a budget price

Customer review rating 4.2/5

Geoff Families - 20/11/2020 Confirmed reviews ALL

The staff were very helpful and friendly

Dear Geoff We very much appreciate your comments regarding your stay at the ibis Newcastle. Its is a pleasure to read you had a good time with us and the team looked after you during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kim Stredder General Manager

very convenient

Customer review rating 4.2/5

Hugh S. Couples - 19/11/2020 Confirmed reviews ALL

We were well looked after by pleasant professional staff.

Dear Hugh, Thank you for the great review of our hotel! We are glad to hear that you enjoyed your stay and the team especially Anna looked after you. We hope to see you again very soon. Sincerely, Kim Stredder General Manager

Excellent Central Hotel

Customer review rating 4.2/5

Lorraine J. Solo - 19/11/2020 Confirmed reviews ALL

Only one night in this spotlessly clean hotel. All staff extremely pleasant and helpful

Dear Lorraine, We very much appreciate your comments regarding your stay at the ibis Newcastle. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day, especially in these current times. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Kim Stredder General Manager

No

Customer review rating 4.2/5

Samir Solo - 18/11/2020 Confirmed reviews ALL

When i check in in early in morning staff member was not happy at all

Dear Samir, Thank you for taking the time to tell us about your experience at the ibis Newcastle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kim Stredder General Manager

Convenient.

Customer review rating 4.2/5

Ca… Couples - 16/11/2020 Confirmed reviews ALL

clean room, comfortable bed and friendly staff.

Dear Cathy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and that the team made you fell comfortable all around. We hope to see you again very soon. Sincerely, Kim Stredder General Manager

Very professional, friendly, helpful and polite staff.

Customer review rating 4.2/5

Debbie B. Friends - 15/11/2020 Confirmed reviews ALL

The beds were very comfortable but the bathroom could have been cleaner.

Dear Debbie Thank you for the lovely review of our hotel! We are glad that the team made you feel welcome and you enjoyed your stay and I appreciate your feedback in regards to the bathroom, which I will address with the team. We hope to see you again very soon. Sincerely, Kim Stredder Genera Manager

Good location in Newcastle

Customer review rating 4.2/5

Jennifer Couples - 15/11/2020 Confirmed reviews ALL

The location makes it easy to get into town with easy access to the light rail, the accommodation is neat and clean. Breakfast was rubbish. I ordered Eggs Benedict which states crispy bacon on the menu. Bacon was unpleasantly uncooked. Eggs were not dried after being in vinegar and tasted like pure vinegar. My husband has the big breakfast, eggs same as mine, mushrooms not cooked, very watery plate that turned the bread and hash to mush. Coffee and hot chocolate had cold burnt milk. Would not recommend the food but accommodation was fine.

Dear Jennifer, Thank you so much for your feedback in regards to your recent stay with us. I am so sorry to hear you did not enjoy the breakfast, usually we do receive a lot of good feedback in regards to our breakfast offering. Please trust I will address this with my kitchen team as we strive to deliver high quality product at all times. I appreciate you bringing this to my attention. My sincere apologies again and we do hope to welcome you back in the future. All the best and kind regards, Kim Stredder General Manager

Comfortable, Quiet and Convenient

Customer review rating 4.2/5

Peter W. Business - 11/11/2020 Confirmed reviews ALL

Great for a short stay. Going from Toilet to room during the night can be a bit of a hazard due to the level change.

Dear Peter Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kim Stredder General Manager

Good location and clean!

Customer review rating 4.2/5

Ian Business - 11/11/2020 Confirmed reviews ALL

A brief stay, clean and inexpensive

Dear Ian, We very much appreciate your comments regarding your stay at the ibis Newcastle. It is always a pleasure to receive positive feedback when guests had an enjoyable stay with us. Please trust I will share you lovely feedback with the team Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kim Stredder General Manager

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