ibis Newcastle 3.5 stars

Customer review rating (ALL Rating) 3.6/5 797 reviews

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700 Hunter Street, 2300 NEWCASTLE, Australia

Description

Hotel extras

  • Vibrant economy hotel, open to everyone

  • 24-hour reception & food & beverage.

  • Paid on-site parking available.

  • Signature ibis 'Sweet Beds'.

  • Convenient location to Newcastle hubs, with easy access to public transport.

Our accommodation(s)

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Hotel location

ibis Newcastle

700 Hunter Street
2300 NEWCASTLE
Australia

GPS:-32.9264, 151.763216

Telephone
Fax +61 2 4925 3377

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Hummingbirds Restaurant and Bar

Non contractual photo

Hummingbirds Restaurant and Bar offer easy menus with variety of meal options to suit a range of preferences. Currently serving buffet breakfast and al-a-carte lunch and Dinner. Hummingbirds bar is open from 12 noon until late

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.6/5  797 reviews

Customer review rating 1.0/5

Min Y. D. Couples - Confirmed reviews ALL

Poor customer service and the staff were unhelpful. The hotel was worn-down.

Dear Min Y. D., Thank you for taking the time to share your feedback. We are truly sorry to read about your experience and that we did not meet your expectations. Providing attentive and helpful service is one of our top priorities, and it is very disappointing to learn that you found our customer service lacking. Please accept our sincere apologies. We are also sorry that the condition of the hotel did not meet an acceptable standard. Your comments regarding the property’s upkeep have been noted and will be shared with the management team for review. Your feedback is very important to us, as it helps us identify where we must improve. We regret that your stay was not a positive one and hope you might consider giving us another opportunity in the future to provide the level of service and comfort we strive to deliver. Kind regards, Emma Avery Front Office Ibis Newcastle

Customer review rating 5.0/5

Lauren F. Friends - Confirmed reviews ALL

My friend and I stayed for two nights when attending Howlin Country. We chose the Ibis because of its location and price and were pleasantly surprised. Although the room was small (which we expected), it was quiet, the beds were comfortable, the bathroom was clean and modern, and the shower was great. All of the staff that we met were friendly and helpful and I enjoyed happy hour!

Dear Lauren, Thank you so much for your wonderful review and for choosing to stay with us during Howlin Country! We’re delighted to hear that our location and value made us the perfect choice for your trip and even more pleased that we exceeded your expectations. It’s great to know you found your room quiet and comfortable, with a modern bathroom and a shower that hit the spot after a busy day at the event. We’re especially proud of our team, so your kind words about their friendliness and helpfulness truly mean a lot. And we’re glad you were able to enjoy happy hour, the perfect way to unwind! We hope to welcome you and your friend back again soon for another comfortable and convenient stay. Warm regards, Emma Avery Front Office Ibis Newcastle

Customer review rating 2.5/5

Gerard T. H. Solo - Confirmed reviews ALL

Poor maintenance: The window did not lock properly, the desk was wobbly, the showerhead was leaking more from the tube than came off the head, the "waterlock" for the vanity did not have a knob. waste water slow to disappear.

Dear Gerard, Thank you for taking the time to share your feedback and for rating your stay 5.0. We truly appreciate your honesty. We are very sorry to read about the maintenance issues you experienced. The concerns you mentioned the window not locking properly, the wobbly desk, the leaking shower hose, the missing knob on the vanity water lock, and the slow drainage are certainly not the standard we aim to provide. Please accept our sincere apologies for the inconvenience caused. Your comments have been shared with our maintenance team for immediate inspection and corrective action. Guest safety and comfort are extremely important to us, and we regret that we fell short in these areas during your stay. We are grateful you brought this to our attention, as it helps us improve. We do hope you will consider staying with us again so we can provide you with the seamless experience you deserve. Kind regards, Emma Avery Front Office Ibis Newcastle

Customer review rating 2.0/5

Derrick B. Business - Confirmed reviews ALL

I was on business and had 2 rooms booked 312 and 313.Both rooms had aircons that didn't work just acted as fans.The rooms were very warm and resulted in a bad night's rest.

Dear Derrick, Thank you for your feedback, and I’m really sorry to hear that your stay was uncomfortable. We understand how important a good night’s rest is, especially when travelling for business, and it’s disappointing to hear that the air conditioning in both rooms did not perform as expected. Please accept our sincere apologies for the inconvenience this caused. Your comments have been shared with our maintenance team so this can be properly checked and addressed. We truly value your feedback and hope we can provide you with a much better experience in the future. Kind Regards Emma Avery Front Office Ibis Newcastle

Customer review rating 5.0/5

Belinda M. Couples - Confirmed reviews ALL

Comfortable and service friendly

Dear Belinda, Thank you for your feedback. We’re glad to hear you enjoyed our location and found the stay comfortable with friendly service. Your comments mean a lot to the team and we hope to welcome you back soon. Warm regards Joshua Barton Front Office Manager ibis Newcastle

Other web-users rate our hotel

  • 625 reviews 8.4/10 Location
  • 1,102 reviews 4.6/10 Room
  • 783 reviews 7.9/10 Service
  • 20 reviews 4.7/10 WiFi
  • 607 reviews 3.2/10 Cleanliness
  • 536 reviews 4.2/10 Comfort
  • 290 reviews 5.6/10 Value
  • 229 reviews 1.6/10 Amenities

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