ibis Newcastle 3.5 stars

Customer review rating (ALL Rating) 3.6/5 801 reviews

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700 Hunter Street, 2300 NEWCASTLE, Australia

Description

Hotel extras

  • Vibrant economy hotel, open to everyone

  • 24-hour reception & food & beverage.

  • Paid on-site parking available.

  • Signature ibis 'Sweet Beds'.

  • Convenient location to Newcastle hubs, with easy access to public transport.

Our accommodation(s)

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Hotel location

ibis Newcastle

700 Hunter Street
2300 NEWCASTLE
Australia

GPS:-32.9264, 151.763216

Telephone
Fax +61 2 4925 3377

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Hummingbirds Restaurant and Bar

Non contractual photo

Hummingbirds Restaurant and Bar offer easy menus with variety of meal options to suit a range of preferences. Currently serving buffet breakfast and al-a-carte lunch and Dinner. Hummingbirds bar is open from 12 noon until late

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.6/5  801 reviews

Customer review rating 1.0/5

Brian C. Couples - Confirmed reviews ALL

The main positives of our stay at the Ibis Newcastle were the excellent location and the friendly staff, who were always welcoming. Unfortunately, the overall experience didn’t live up to expectations. The hotel itself feels very dated and quite tired in appearance. The rooms were clean but quite small, and they are only serviced every second day, which wasn’t ideal during our stay. Parking was also quite expensive, which added to the overall cost. The breakfast offering was very limited, and the hot food that was available was only just warm, which was disappointing. During our stay there was a fire in the laundry area, which was concerning. The manager appeared to be the only staff member who knew what to do, while other staff seemed unsure and stood around or continued to work. Guests were told to return to their rooms while the alarm and evacuation instructions were being announced, which felt confusing and not particularly reassuring. There were also some smaller but frustrating issues. At one point I got stuck in the lobby toilet without any toilet paper, even though a cleaner had just been in there moments before. Overall, while the location is good and the staff are friendly, the dated facilities, limited breakfast, expensive parking and the handling of the fire incident made the stay feel poor value for money. Unfortunately, based on this experience, we wouldn’t stay here again.

Dear Brian, Thank you for taking the time to share your detailed feedback following your stay at ibis Newcastle. We are glad to hear that you enjoyed our convenient location and found our team welcoming. At the same time, we sincerely regret that several aspects of your stay did not meet your expectations. We acknowledge your concerns regarding the appearance of the property, room size, and frequency of housekeeping. Your comments about the breakfast offering, parking costs, and the incident in the lobby restroom have also been noted. Most importantly, we are very sorry that the fire in our laundry area caused confusion and concern the safety and reassurance of our guests is our highest priority, and we are reviewing our emergency procedures and staff training to ensure a clearer and more confident response in the future. Your feedback is invaluable in helping us identify opportunities for improvement, and we have shared your comments with our management team for action. While we regret that your experience did not meet your expectations, we hope you were still able to enjoy parts of your visit to Newcastle. We truly appreciate you staying with us and taking the time to provide such thorough feedback. Warm regards, Emma Avery Front Office Ibis Newcastle

Customer review rating 5.0/5

Rebecca J. Families - Confirmed reviews ALL

Always make us feel welcome

Good morning Rebecca, “Thank you for your kind feedback. We are delighted to hear that our team always makes you feel welcome. Providing warm and friendly service is very important to us, and we truly appreciate your support. We look forward to welcoming you back again soon.” 😊 Warm regards, Nancy Talbot Assistant manager Ibis Hotel Newcastle

Customer review rating 1.0/5

Sammi R. Couples - Confirmed reviews ALL

The staff member at check in was extremely rude until I mentioned that she'd spoken to me earlier in the day, and that it was my wedding weekend. I genuinely am unsure if she was just having a bad day or if she is always like that, but it was such a switch up from an attitude that screamed "I hate customers" to "fake polite energy" that I got whiplash. Secondly, the room had cockroaches, which was upsetting to deal with.

Dear Sammi, Thank you for taking the time to share your feedback. I am very sorry to hear about your experience during what should have been a very special weekend for you. Firstly, please accept my sincere apologies for the interaction you described at check in. This is certainly not the level of service we expect our team to provide, and it is disappointing to hear that you felt the staff member was rude. I will be addressing this with the team to ensure all guests are treated with the same level of professionalism and courtesy at all times. I am also very concerned to hear about the cockroaches in your room. This is absolutely not the experience we want any of our guests to have. Please be assured that your feedback has been shared with both our housekeeping team and pest control provider so the room can be thoroughly inspected and treated. We genuinely appreciate you bringing these matters to our attention, as feedback like yours allows us to improve. I am truly sorry that your stay did not meet expectations, especially during such an important occasion. Kind regards, Emma Avery Front Office Ibis Newcastle

Customer review rating 4.0/5

Mark M. Solo - Confirmed reviews ALL

Excellent customer service; would have appreciated a second entry card as air conditioner went off every time I left the room and the room heated up very quickly.

Dear Mark, Thank you for taking the time to share your feedback following your stay with us. We’re delighted to hear you found your stay comfortable and appreciated the service from our team. We also appreciate your comments regarding the air conditioning and the entry card. I’m sorry for any inconvenience this caused and will share your feedback with our team to see how we can improve the guest experience in future. We hope to welcome you back soon for an even more seamless stay. Kind regards, Emma Avery Front Office Ibis Newcastle

Customer review rating 4.0/5

Clay G. Solo - Confirmed reviews ALL

Enjoyable stay at Ibis. Modern room, good wifi, good breakfast provided. Love the location, close to Honeysuckle Light rail, walking distance to Newcastle Interchange for train, airport bus options. Close by Market town shopping. Friendly staff, will definately stay again.

Dear Clay, Thank you very much for taking the time to share your wonderful feedback. I am delighted to hear that you had an enjoyable stay with us and that you appreciated the modern room, reliable WiFi, and breakfast. It is also great to know that our convenient location near the Honeysuckle Light Rail, Newcastle Interchange, airport bus services, and Marketown Shopping Centre made your visit even easier. Your kind comments about our friendly team mean a lot to us, and I will be sure to share your feedback with the staff. We truly appreciate your recommendation and are very pleased to hear you would stay with us again. We look forward to welcoming you back to Ibis Newcastle on your next visit. Kind regards, Emma Avery Front Office Ibis Newcastle

Other web-users rate our hotel

  • 620 reviews 8.5/10 Location
  • 1,095 reviews 4.6/10 Room
  • 781 reviews 7.8/10 Service
  • 20 reviews 4.7/10 WiFi
  • 608 reviews 3.2/10 Cleanliness
  • 532 reviews 4.1/10 Comfort
  • 293 reviews 5.6/10 Value
  • 231 reviews 1.6/10 Amenities

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