ibis Newcastle 3.5 stars

Customer review rating (ALL Rating) 4.1/5 1,279 reviews

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Description

Hotel extras

  • Vibrant economy hotel, open to everyone

  • 24-hour reception & food & beverage.

  • Paid on-site parking available.

  • Signature ibis 'Sweet Beds'.

  • Convenient location to Newcastle hubs, with easy access to public transport.

Our accommodation(s)

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Hotel location

ibis Newcastle

700 Hunter Street
2300 NEWCASTLE
Australia

GPS:-32.9264, 151.763216

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Hummingbirds Restaurant and Bar

Non contractual photo

Hummingbirds Restaurant and Bar offer easy menus with variety of meal options to suit a range of preferences. Currently serving buffet breakfast and al-a-carte lunch and Dinner. Hummingbirds bar is open from 12 noon until late"

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,279 reviews

TripAdvisor Rating  3.5/5  884 reviews

Convenient

Customer review rating 3.5/5

Robyn Solo - Confirmed reviews ALL

Generally I was happy with the exception of house keeping. As I booked in last Tuesday and checked out on Sunday that was 4 days that I requested my room to be serviced (with card hanging on the door) and it was serviced only once. I was here to work so all I needed was to come back at night and find my room serviced. I fully understand that staff can be a problem but surely there is someone that is responsible for housekeeping or be responsible for staff. There was 1 delightful Lady on Reception who really had her finger on the pulse but male staff could do with some customer service training. Customers don't need excuses.

Won't go back there

Customer review rating 1.0/5

Pat Business - Confirmed reviews ALL

The worst experience I have ever had. I was given a room that was not serviced/cleaned. The shower was so dirty that when I ran water it because black. No towels, toilet paper, tissues, phone was not working, and the bench was all dirty and grease. I called reception from my mobile and the lady came with towels and paper for me and apologized and gave me complimentary breakfast. Well, lucky I didn't pay for it because it was bad. Bearly anything and whatever was there was so cold. They even had a huge pot of Nutella and when I tried to serve some nothing was coming out. To top it up, I got charged full cost for parking when I specified, I was an Accor member. So overall, my worst experience ever.

Well located

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Clean and welcoming. Friendly staff.

Dear Andrew B., We very much appreciate your comments regarding your stay at the ibis Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis Newcastle

Nice stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Excellent

Dear Don E., We very much appreciate your comments regarding your stay at the ibis Newcastle. Great to hear that you had a nice stay! We're delighted to hear that you found your experience excellent. If there's anything specific you loved about your stay or if you have any suggestions for how we can make your next visit even better, we'd love to hear from you. Looking forward to welcoming you back soon! Sincerely, Zain Ali General Manager Ibis Newcastle

Good accommodation and location

Customer review rating 4.0/5

Phil Couples - Confirmed reviews ALL

Good accommodation, well located, let down by poor breakfast, would eat elsewhere next time

Dear Phil J., Thank you for your feedback. We're glad to hear that you found our accommodation to be good and well-located. However, we're sorry to hear that the breakfast did not meet your expectations. Your comments are valuable to us, and we will use them to improve our breakfast offerings. We hope to have the opportunity to welcome you back and provide you with a better breakfast experience. Sincerely, Zain Ali General Manager Ibis Newcastle

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Other web-users rate our hotel

  • 642 reviews 9/10 Location
  • 1,061 reviews 5.8/10 Room
  • 902 reviews 8.8/10 Service
  • 14 reviews 7.3/10 WiFi
  • 508 reviews 4.8/10 Cleanliness
  • 271 reviews 6.8/10 Value
  • 212 reviews 6.4/10 Breakfast
  • 180 reviews 2.8/10 Amenities

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