ibis Newcastle 3.5 stars

Customer review rating (ALL Rating) 4.1/5 1,279 reviews

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700 Hunter Street, 2300 NEWCASTLE, Australia

Description

Hotel extras

  • Vibrant economy hotel, open to everyone

  • 24-hour reception & food & beverage.

  • Paid on-site parking available.

  • Signature ibis 'Sweet Beds'.

  • Convenient location to Newcastle hubs, with easy access to public transport.

Our accommodation(s)

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Hotel location

ibis Newcastle

700 Hunter Street
2300 NEWCASTLE
Australia

GPS:-32.9264, 151.763216

Telephone
Fax +61 2 4925 3377

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Hummingbirds Restaurant and Bar

Non contractual photo

Hummingbirds Restaurant and Bar offer easy menus with variety of meal options to suit a range of preferences. Currently serving buffet breakfast and al-a-carte lunch and Dinner. Hummingbirds bar is open from 12 noon until late"

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,279 reviews

TripAdvisor Rating  3.5/5  884 reviews

Well located though a bit dated

Customer review rating 4.0/5

Warrigal Business - Confirmed reviews ALL

Staf.f very friendly and helpful, Location is great

Dear Warrigal Blinds N., We very much appreciate your comments regarding your stay at the ibis Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Newcastle

Well located

Customer review rating 4.0/5

Rachel Couples - Confirmed reviews ALL

Bed was so comfy. there was no soap in the shower soap dispenser . Staff were friendly Breakfast wasn’t very good and I couldn’t even drink the coffee

Dear Rachel M., We very much appreciate your comments regarding your stay at the ibis Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis Newcastle

well located

Customer review rating 4.5/5

Steve Business - Confirmed reviews ALL

Staff were really helpful, great value for a good location

Dear Steve B., We very much appreciate your comments regarding your stay at the ibis Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis Newcastle

Customer review rating 1.5/5

Dr R. Business - Confirmed reviews ALL

Dirty room unprepared needed to cancel and go to another hotel Novotel newcastle

Dear r. S., We are deeply sorry to hear about the condition of your room upon arrival. Please accept our sincerest apologies for this oversight, as it is not reflective of the high standards we strive to maintain. We understand the importance of a clean and welcoming environment for our guests, and we regret that we fell short in providing that for you. Your feedback is invaluable to us, and we are taking immediate steps to address this matter with our housekeeping team to ensure that such incidents do not occur in the future. We understand your decision to seek accommodations elsewhere, and we would appreciate the opportunity to regain your trust and welcome you back for a more pleasant stay. Please contact us directly if you would like to discuss your experience further. Sincerely, Zain Ali General Manager Ibis Newcastle

Average

Customer review rating 2.0/5

Meyrick C. Couples - Confirmed reviews ALL

Some basics were not met, such as: - room wasn't ready even after almost an hour of the official check-in time at 2pm - no towels at all were in the room, had to reach out to get and eventually we got them ourselves from the room-making trolley - understandable that toilet paper rolls won't be new, however, basic manner like folding the tip of the roll was not done, and unluckily the last guest tore the paper un-uniformly so there was a feeling it wasn't clean enough (I understand it should be clean though)

Dear Meyrick C., Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the inconveniences you experienced; this is certainly not the standard of service we aim to provide. Rest assured, we have addressed the delay in preparing your room with our housekeeping team to ensure this does not happen in the future. Regarding the towels, we are sorry for the oversight and will reinforce our procedures to prevent such occurrences. Your comments regarding the toilet paper have been noted, and we will review our cleaning and presentation standards to ensure they meet your expectations and ours. We appreciate your understanding and patience and hope to have the opportunity to welcome you back for a much-improved experience. Sincerely, Zain Ali General Manager Ibis Newcastle

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Other web-users rate our hotel

  • 631 reviews 8.9/10 Location
  • 1,047 reviews 5.7/10 Room
  • 891 reviews 8.7/10 Service
  • 11 reviews 5.8/10 WiFi
  • 520 reviews 5/10 Comfort
  • 500 reviews 4.7/10 Cleanliness
  • 274 reviews 6.4/10 Value
  • 206 reviews 6.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.