ibis Newcastle 3.5 stars

Customer review rating (ALL Rating) 4.1/5 1,241 reviews

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700 Hunter Street, 2300 NEWCASTLE, Australia

Description

Hotel extras

  • Vibrant economy hotel, open to everyone

  • 24-hour reception & food & beverage.

  • Paid on-site parking available.

  • Signature ibis 'Sweet Beds'.

  • Convenient location to Newcastle hubs, with easy access to public transport.

Our accommodation(s)

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Hotel location

ibis Newcastle

700 Hunter Street
2300 NEWCASTLE
Australia

GPS:-32.9264, 151.763216

Telephone
Fax +61 2 4925 3377

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Hummingbirds Restaurant and Bar

Non contractual photo

Hummingbirds Restaurant and Bar offer easy menus with variety of meal options to suit a range of preferences. Currently serving buffet breakfast and al-a-carte lunch and Dinner. Hummingbirds bar is open from 12 noon until late"

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,241 reviews

TripAdvisor Rating  3.5/5  884 reviews

Good stay

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

Comfortable room with the basics

Dear Courtney H., Thank you for taking the time to share your feedback about your recent stay with us at Ibis Newcastle. We are delighted to hear that you had a good stay and found your room comfortable with all the basics you needed. Our team works hard to ensure our guests have a pleasant and comfortable experience, so it's wonderful to know we met your expectations. If there are any additional amenities or services you would like to see during your next visit, please do not hesitate to let us know. We are always looking for ways to improve our guests' experiences. We hope to welcome you back to Ibis Newcastle in the near future! Best regards, Zain Ali General Manager Ibis Newcastle

Interrupted sleep

Customer review rating 2.0/5

Mark R. Solo - Confirmed reviews ALL

Emergency system (fire) alarm went off twice had to evacuate.

Dear Mark R., Thank you for taking the time to tell us about your experience at the ibis Newcastle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, ibis Newcastle

Customer review rating 3.5/5

Naser K. Solo - Confirmed reviews ALL

Stay for couple of nights 🌙 but unfortunately have to evacuate the hotel couple of times on Sunday. Then I found out that fire alarm was a couse of room next to mine on Level 4. I did hear the cracking noise from times to time but I couldn't worked out where was coming from. Otherwise I stay in the same hotel several times and I m planing too come to Newcastle soon. Your staf members are briliant and friendly. So keep up with a good work

Dear Naser K., We very much appreciate your comments regarding your stay at the ibis Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis Newcastle

Greta customer service

Customer review rating 4.0/5

Nicole Solo - Confirmed reviews ALL

Good budget stay. Facilities are pretty tired and dated but to be expected for the prices. Facilities were clean and well kept.

Dear Nicole M., Thank you for taking the time to share your feedback about your recent stay at Ibis Newcastle. We are delighted to hear that you experienced great customer service and found our facilities clean and well-kept. We appreciate your understanding that some of our facilities may be dated, and we are committed to maintaining a high standard of cleanliness and comfort within our budget. Your feedback is valuable to us, and we will consider it as we continue to look for ways to enhance our guests' experiences. If you have any additional suggestions or if there is anything specific we can do to improve your next stay, please let us know. We hope to welcome you back to Ibis Newcastle in the future. Sincerely, Zain Ali General Manager Ibis Newcastle

Rude staff

Customer review rating 0.5/5

Sam Couples - Confirmed reviews ALL

We paid for the late checkout when we were signing in. Regardless, a lady who was on shift on 15 July 2024 came banging on the door, barged into our room, and talked to us like we were in prison or something. Very rude and inexcusable behavior. I saw her being courteous to others, wonder if it’s just us she didn’t like for some reason. Won't be booking here again. We were planning to extend our stay for another couple of days but after encountering her we checked out that day and went to holiday inn.

Dear Syam Y., Thank you for taking the time to tell us about your experience at the ibis Newcastle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, ibis Newcastle

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Other web-users rate our hotel

  • 647 reviews 8.8/10 Location
  • 1,071 reviews 5.8/10 Room
  • 899 reviews 8.5/10 Service
  • 17 reviews 6.9/10 WiFi
  • 535 reviews 4.9/10 Comfort
  • 507 reviews 5/10 Cleanliness
  • 286 reviews 6/10 Value
  • 222 reviews 6.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.