ibis Newcastle Hotel 3 stars

Well located, super helpful and friendly staff and a beautiful room.

room was very clean and comfortable

Receptionists all excellent and helpful

The staff were impersonal, the foyer and rooms are shabby and everything needs a remake.

I really liked the chocolate cake that was wrapped up, very kind, and the staff were friendly at the front desk. However I was really disappointed that I booked this stay individually on two separate bookings with the same ACCOR number on the ACCOR website, I appreciate that I was called straight away to confirm I wanted the same room for both nights. When I checked in I then confirmed that it was the same room for both nights, and then I got a call in room after asking for our cards to be re-activated for the room, to confirm that it was a two night booking. When I checked out I again confirmed that both nights were prepaid and I don't owe anything. I then get emailed and $100.50 taken from my Credit card, I emailed straight away, with screenshots of said prepaid, no response, I call the next day and the person at the front desk doesn't understand and thinks I have been overcharged $10.50. I then get onto another person that said they will speak to the manager and get back to me in 10 mins, 2hrs and 30 mins later I get a message saying that it has been reviewed and a refund will be made to my credit card. Just really disappointed it wasn't picked up earlier, and I felt that I had to explain several times that it was already prepaid and it was 2 separate bookings by the 1 person (surely I'm not the only one that chose to extend a stay).

Friendly staff, comfortable room. Average breakfast.

A brief stopover in Newcastle Practical location and great place

Satisfactory

Staff where welcoming and friendly and helpful. Checking in and out was a breeze.

great welcome and a very pleasant experience

Had a one night stopover in Newcastle and this was great value for money at a handy location. Bed was super comfortable and breakfast was good.

Hotel was great for its purpose of staying for business trip. Minimalistic but as what was required. Had the basics of a good bed, good shower and toilet facilities.

We had a very enjoyable few days again at the Ibis. The rooms are spotlessly clean, well maintained with very comfortable beds and fluffy towels. The staff are very friendly and efficient and go that extra nine yards to ensure you have a comfortable and enjoyable stay. It’s easily accessible by public transport with bus and light railway stops nearby and links to the main railway station. We enjoy walking the scenic trails and beaches in the area and the public transport is ideal for linking up the various walks. What more can I say, it works for us and look forward to our next stay.

Easy check in/ check out process. Nice clean room and very comfortable bed. Hot day = hot room. Would have been nice if A/C was already on.

Nice comfortable place to stay, friendly staff, Fantastic location that met my needs.