ibis Newcastle 3.5 stars

Customer review rating (ALL Rating) 3.7/5 828 reviews

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ibis Newcastle - Image 1
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700 Hunter Street, 2300 NEWCASTLE, Australia

Description

Hotel extras

  • Vibrant economy hotel, open to everyone

  • 24-hour reception & food & beverage.

  • Paid on-site parking available.

  • Signature ibis 'Sweet Beds'.

  • Convenient location to Newcastle hubs, with easy access to public transport.

Our accommodation(s)

Book this hotel
Room 1
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Room

Standard Room 2 Single Beds

Photo out of - Standard Room 2 Single Beds

Equipped with the new Sweet Bed by ibis, the room offers everything you need for a comfortable stay: 2 single beds, modern design, tea and coffee making facilities and flatscreen TV. Up to 2 adults and 1 child. No rollaway.

Max. number of persons
2

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • Bedding 2 x Single bed(s)
See availabilities

Equipped with the new Sweet Bed by ibis, the room offers everything you need for a comfortable stay: 1 king-size bed, modern design, tea and coffee making facilities and flatscreen TV. Up to 2 adults and 1 child. No rollaway.

Max. number of persons
2

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Newcastle

700 Hunter Street
2300 NEWCASTLE
Australia

GPS:-32.9264, 151.763216

Telephone
Fax +61 2 4925 3377

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 98 rooms
  • 4 rooms for people with reduced mobility
  • 98 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi in the communal areas
  • WiFi at the hotel Additional charge
  • High speed transmission line Additional charge

Air conditioning

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine
  • On site
  • Outdoor parking
  • Private
  • 54 parking spaces
  • Parking opened 24/7

  • Parking pricing: 25 AUD 25 AUD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom

Vehicles

  • Motorcycle places

Security

  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

Hummingbirds Restaurant and Bar

Non contractual photo

Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday Closed
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Takeaway Meals

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • Accor Business Account
  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Hummingbirds Restaurant and Bar offer easy menus with variety of meal options to suit a range of preferences. Currently serving buffet breakfast and al-a-carte lunch and Dinner. Hummingbirds bar is open from 12 noon until late

Resident s can relax in Ibar at any time of the day or night.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  828 reviews

Customer review rating 0.5/5

Coates J. Couples - Confirmed reviews ALL

Dear J., Thank you for taking the time to leave such detailed feedback, particularly after such a long journey to Newcastle. I’m genuinely sorry that your six-night stay was such a disappointing experience. The concerns you’ve raised around the cleanliness and condition of the room, room servicing and the overnight noise clearly made your stay much less comfortable than it should have been. I can appreciate how frustrating that would have been, especially when you were here to enjoy a holiday. I do, however, really appreciate your kind words about our team. Our staff work hard to look after our guests, and it’s great to hear that they were friendly, accommodating and did their best to assist whenever you raised an issue. I only wish we had been able to assist more and provide you with the experience you were expecting from your stay. Thank you again for your honesty and for sharing your experience with us. We appreciate your insight. Kind regards, Joshua Barton Front Office Manager ibis Newcastle

Customer review rating 1.5/5

Ramon G. Business - Confirmed reviews ALL

Hi Ramon, Thanks for taking the time to share your feedback, and I’m really sorry we missed the mark during your stay. I’m particularly sorry about the condition of the bedsheets and the noise from the aircon and vent system. I can completely understand how frustrating it would be trying to sleep with that constant droning, especially when your own aircon was switched off. I’ll make sure the linen issue is followed up with our housekeeping team, and I’ll also have our maintenance team check the room and surrounding aircon and vent system to see where that noise is coming from. It’s certainly not the experience we want our guests to have. Thanks again for flagging this with us. We really appreciate the honest feedback and the opportunity to improve. Kind regards, Joshua Barton Front Office Manager ibis Newcastle

Customer review rating 1.5/5

Graham L. Couples - Confirmed reviews ALL

Hi Graham, Thanks for taking the time to share your feedback. I’m really sorry we missed the mark here. The booking process clearly wasn’t as straightforward as it should have been, and having to call through and explain what you were expecting is certainly not the start to a stay we want for our guests. I’m also disappointed to hear about the condition of the room and, in particular, the fridge noise. Having to switch the fridge off just to get some sleep is definitely not ideal. The water damage around the fridge is something we’ll be following up with the team as well. I appreciate you bringing this to our attention. We’ll take the feedback on board and use it to tighten things up. Thanks again, and hopefully we get the chance to give you a much better experience next time. Kind regards, Joshua Barton Front Office Manager ibis Newcastle

Customer review rating 3.5/5

Lyu L. Solo - Confirmed reviews ALL

Dear Lyu, Thanks so much for coming back to stay with us again, especially with your exams bringing you to Newcastle every six months. We really appreciate your continued support. It’s great to hear the team looked after you and that you found the room clean and better than your previous stay. I’m also glad the desk, chair and lighting worked well for studying. I’m sorry about the fridge, though. That level of noise during the night would definitely be frustrating, especially when you’re trying to get some sleep before an exam. We’ll have the fridge checked out with the team. Thanks again for the detailed feedback, and all the best with your exams. We look forward to seeing you again next time you’re in Newcastle. Kind regards, Joshua Barton Front Office Manager ibis Newcastle

Customer review rating 4.5/5

Jeff T. Couples - Confirmed reviews ALL

Hi Jeff, Thanks for the great feedback! Glad you had a comfortable stay and found everything neat, tidy and convenient. Great to hear check-in and check-out were easy and that the team could point you in the right direction for some local restaurants. We’ll also get the air conditioning checked and cleaned up. Thanks again for staying with us, and we hope to see you again next time you’re in Newcastle. Kind regards, Joshua Barton Front Office Manager ibis Newcastle

Dear J., Thank you for taking the time to leave such detailed feedback, particularly after such a long journey to Newcastle. I’m genuinely sorry that your six-night stay was such a disappointing experience. The concerns you’ve raised around the cleanliness and condition of the room, room servicing and the overnight noise clearly made your stay much less comfortable than it should have been. I can appreciate how frustrating that would have been, especially when you were here to enjoy a holiday. I do, however, really appreciate your kind words about our team. Our staff work hard to look after our guests, and it’s great to hear that they were friendly, accommodating and did their best to assist whenever you raised an issue. I only wish we had been able to assist more and provide you with the experience you were expecting from your stay. Thank you again for your honesty and for sharing your experience with us. We appreciate your insight. Kind regards, Joshua Barton Front Office Manager ibis Newcastle

Customer review rating 1.5/5

Ramon G. Business - Confirmed reviews ALL

The bedsheets had multiple small holes/wear patches. I had the aircon in my room off, but either the neighbouring unit or the system vents were loud in the walls and made it very difficult to sleep with the constant droning noise.

Hi Ramon, Thanks for taking the time to share your feedback, and I’m really sorry we missed the mark during your stay. I’m particularly sorry about the condition of the bedsheets and the noise from the aircon and vent system. I can completely understand how frustrating it would be trying to sleep with that constant droning, especially when your own aircon was switched off. I’ll make sure the linen issue is followed up with our housekeeping team, and I’ll also have our maintenance team check the room and surrounding aircon and vent system to see where that noise is coming from. It’s certainly not the experience we want our guests to have. Thanks again for flagging this with us. We really appreciate the honest feedback and the opportunity to improve. Kind regards, Joshua Barton Front Office Manager ibis Newcastle

Customer review rating 1.5/5

Graham L. Couples - Confirmed reviews ALL

Trouble booking in. Totally disorganised booking system. Rang the website and had to sort out the mis-understanding of what we expected. The room we were given was poor - water damaged around the fridge - which made a loud bang every time the compressor turned off. We had to turn the fridge off so that we could sleep.

Hi Graham, Thanks for taking the time to share your feedback. I’m really sorry we missed the mark here. The booking process clearly wasn’t as straightforward as it should have been, and having to call through and explain what you were expecting is certainly not the start to a stay we want for our guests. I’m also disappointed to hear about the condition of the room and, in particular, the fridge noise. Having to switch the fridge off just to get some sleep is definitely not ideal. The water damage around the fridge is something we’ll be following up with the team as well. I appreciate you bringing this to our attention. We’ll take the feedback on board and use it to tighten things up. Thanks again, and hopefully we get the chance to give you a much better experience next time. Kind regards, Joshua Barton Front Office Manager ibis Newcastle

Customer review rating 3.5/5

Lyu L. Solo - Confirmed reviews ALL

I came down to Newcastle every 6 months for my exams and it’s the third time I stayed at ibis Newcastle. Obviously ibis Newcastle has a very lovely team. The staff members on 30th August morning shift and 31st August morning shift I spoke to are both very nice and friendly. The room is clean and it’s much better than the one I stayed in last time. Still, they have a chair, desk and a suitable light above the desk if you need to study, and these are what I satisfied with. However, this room has a very old fridge. It made an extremely loud noise about every 15 mins. It was so disruptive that it even woke me up during the night. I couldn’t turn it off because there was some packaged milk in the fridge for coffee use (I guess), and I don’t want to them to go off. Overall the room was fine, except for the noisy fridge.

Dear Lyu, Thanks so much for coming back to stay with us again, especially with your exams bringing you to Newcastle every six months. We really appreciate your continued support. It’s great to hear the team looked after you and that you found the room clean and better than your previous stay. I’m also glad the desk, chair and lighting worked well for studying. I’m sorry about the fridge, though. That level of noise during the night would definitely be frustrating, especially when you’re trying to get some sleep before an exam. We’ll have the fridge checked out with the team. Thanks again for the detailed feedback, and all the best with your exams. We look forward to seeing you again next time you’re in Newcastle. Kind regards, Joshua Barton Front Office Manager ibis Newcastle

Customer review rating 4.5/5

Jeff T. Couples - Confirmed reviews ALL

Easy check in and out, we were given excellent directions for local restaurants, room was neat and tidy, air conditioning could probably do with a clean

Hi Jeff, Thanks for the great feedback! Glad you had a comfortable stay and found everything neat, tidy and convenient. Great to hear check-in and check-out were easy and that the team could point you in the right direction for some local restaurants. We’ll also get the air conditioning checked and cleaned up. Thanks again for staying with us, and we hope to see you again next time you’re in Newcastle. Kind regards, Joshua Barton Front Office Manager ibis Newcastle

Customer review rating 5.0/5

Suzanne L. Solo - Confirmed reviews ALL

The room was clean and comfortable for my quick stay over. The hallway outside the room does have a smell. The breakfast included was great.

Hi Suzanne, Thanks for taking the time to leave us a review. I’m glad the room was clean and comfortable and that the breakfast was a highlight of your stay. I’m sorry about the smell in the hallway outside your room. I’ll pass this on to the team so we can look into it and keep the common areas smelling fresh. Thanks again for staying with us, even if it was only a quick stopover. We really appreciate it and hope to see you again next time you’re in Newcastle. Kind regards, Joshua Barton Front Office Manager ibis Newcastle

Customer review rating 4.5/5

David C. Business - Confirmed reviews ALL

I stayed 1 night for business. The room was comfortable. The rain shower was great. The person who checked me in was the highlight. It seems IBIS Newcastle is raising it's standards based on previous stays and reviews.

Dear David, Thank you for taking the time to share your feedback following your recent stay with us. We’re delighted to hear that you found your room comfortable and enjoyed the rain shower. It’s especially wonderful to hear that our team member who checked you in made such a positive impression — we’ll be sure to share your kind comments with the team. We’re also pleased that you’ve noticed the improvements at ibis Newcastle compared with your previous stays. We’re continually working to raise our standards and provide a better experience for our guests. We hope to welcome you back again on your next business trip to Newcastle! Warm regards, Nancy Talbot Assistant Manager Ibis Newcastle

Customer review rating 4.5/5

Mark B. Friends - Confirmed reviews ALL

Good sized accommodation in a great location close to the light rail

Dear Mark, Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed the good-sized accommodation and found our location convenient, particularly with the light rail nearby. We appreciate you choosing to stay with us and hope to have the pleasure of welcoming you back to ibis Newcastle again soon! Warm regards, Nancy Talbot Assistant Manager Ibis Newcastle

Customer review rating 5.0/5

James M. Families - Confirmed reviews ALL

No problems

Dear James, Thank you for your lovely feedback! We’re delighted you enjoyed the warm welcome and your coffee. It’s always a pleasure to make our guests feel at home from the moment they arrive. We look forward to welcoming you back to ibis Newcastle again soon! Warm Regards, Nancy Talbot Assistant Manager Ibis Newcastle

Customer review rating 1.5/5

Tyson R. Couples - Confirmed reviews ALL

staff were friendly, but the room was in need of an update, mattress was torn, breakfast was poor.

Dear Tyson, Thank you for taking the time to share your feedback. We’re pleased to hear that you found our staff friendly and welcoming. We’re sorry to hear that the condition of your room and mattress did not meet your expectations, and that you were disappointed with the breakfast. This is certainly not the standard we aim to provide. Your comments are valuable, and we’ll ensure they are shared with the relevant teams so these areas can be addressed. We appreciate your honest feedback and hope to have the opportunity to provide you with a much-improved experience on a future stay. Warm regards, Nancy Talbot Assistant Manager Ibis Newcastle

Customer review rating 5.0/5

Alistair S. Business - Confirmed reviews ALL

I’ve stayed here many times over years and I’ve never had a bad experience. The rooms are always clean and the beds comfortable. It’s my go to when either staying for a few days or passing through for work.

Dear Alistair, Thank you for your wonderful feedback and for choosing ibis Newcastle as your go-to hotel over the years. It’s fantastic to hear that you’ve consistently enjoyed our clean rooms and comfortable beds, and that we’ve been able to provide a positive experience every time. We truly value your continued loyalty, whether you’re staying for a few days or passing through Newcastle for work. We look forward to welcoming you back again and again! Warm Regards, Nancy Talbot Assistant Manager Ibis Newcastle

Customer review rating 5.0/5

Stella M. Couples - Confirmed reviews ALL

Nice

Dear Stella, Thank you for your wonderful feedback! We’re delighted to hear that you had a very good stay with us. Your kind words mean a lot to our team, and we look forward to welcoming you back again soon. Warm regards, Nancy Talbot Assistant Manager Ibis Newcastle

Customer review rating 5.0/5

Colleen I. Couples - Confirmed reviews ALL

Excellent service from checking in to checking out

Dear Colleen, Thank you for your wonderful review! We’re delighted to hear that you enjoyed our great location and received excellent service from check-in to check-out. It was a pleasure having you stay with us, and we hope to welcome you back again soon. Warm regards, Nancy Talbot Assistant Manager Ibis Newcastle

Customer review rating 4.0/5

Cathlyn D. Business - Confirmed reviews ALL

Old salad, not etible

Dear Cathlyn, We’re very sorry to hear that the salad you received was not fresh and was not suitable to eat. This is certainly not the standard we aim to provide. We appreciate you bringing this to our attention and will address this with our team to ensure better quality and freshness in the future. Warm regards, Nancy Talbot Assistant Manager Ibis Newcastle

Customer review rating 2.5/5

Marti D. Families - Confirmed reviews ALL

The breakfast paid for was not great. No clean plates. All food cold. Staff not interested

Dear Marti, hank you for sharing your feedback. We’re very sorry to hear that your breakfast experience fell short of expectations, particularly with the lack of clean plates, cold food, and the service you received from our team. This is certainly not the standard we aim to provide. We will address your concerns with our breakfast and service teams to ensure these issues are properly reviewed and improved. We sincerely apologize for the disappointment and appreciate you bringing this to our attention. Warm regards, Nancy Talbot Assistant Manager Ibis Newcastle

Customer review rating 5.0/5

Lin L. Business - Confirmed reviews ALL

The two ladies that were in attendance on the night I was there made my stay most enjoyable. From check-in to after dinner "banter"

Dear Lin, Thanks so much for the lovely feedback! I’m thrilled to hear the two ladies on the team made your stay so enjoyable. Sounds like there was plenty of good banter to go around! 😊 I’ll definitely pass your kind words on to them. They’ll be chuffed to know they helped make your visit a memorable one. We hope to welcome you back again soon! Cheers, Joshua Barton Front Office Manager ibis Newcastle

Customer review rating 5.0/5

Brian W. Solo - Confirmed reviews ALL

check in evening no problem Nice buffet breakfast pleasant reception & exit

Dear Brian, Thank you for your lovely review. We’re delighted to hear that you had a comfortable stay, enjoyed our buffet breakfast, and found our reception team pleasant and welcoming. It was a pleasure having you with us, and we look forward to welcoming you back again soon. Warm regards, Nancy Talbot Assistant Manager Ibis Newcastle

Customer review rating 4.5/5

Luke C. Solo - Confirmed reviews ALL

This hotel was a great place to stay and very conveniently located, with the beach and plenty of restaurants all within easy walking distance. The room was clean, comfortable and had everything I needed for my stay. The night-shift staff were friendly, welcoming and very helpful, which made the experience even better. I also really appreciated the housekeeping team refreshing my room when requested. After a long day at work, it was lovely to come back to a fresh, clean and tidy room. Overall, I had a very comfortable and enjoyable stay. Great location, friendly staff and good service. I would definitely stay here again. Not sure if I got an upgrade.

Dear Luke, Thank you for taking the time to share such a detailed and wonderful review. We’re delighted to hear that you enjoyed our convenient location, with the beach and restaurants within easy walking distance, as well as your clean and comfortable room. It’s especially pleasing to know that our night-shift team made you feel welcome and were helpful throughout your stay. We’re also glad our housekeeping team could refresh your room when requested, ensuring you could return to a fresh and tidy space after a long day at work. Regarding the upgrade, we hope you enjoyed the room and the experience, whether or not an upgrade was included! Thank you again for your kind recommendation. We look forward to welcoming you back on your next visit. Warm regards, Nancy Talbot Assistant Manager Ibis Newcastle

Customer review rating 5.0/5

Julian C. Friends - Confirmed reviews ALL

Staff were very attentive to my needs,

Dear Julian, Thank you for your wonderful feedback. We’re delighted to hear that our staff were attentive to your needs and that you received excellent service from our front-of-house team. Your kind comments are greatly appreciated, and we look forward to welcoming you back for another enjoyable stay. Warm regards, Nancy Talbot Assistant Manager Ibis Newcastle

Customer review rating 4.5/5

Salama D. Friends - Confirmed reviews ALL

I was surprised. For a budget hotel everything was good. I enjoyed my stay. Thank you

Dear Salama, Thank you for your lovely review! We’re delighted to hear that you found your room clean and comfortable, and especially that our bed provided the perfect place to relax after a day of hiking. It’s wonderful to know that our friendly and helpful team made a positive impression and that you enjoyed your stay with us. We’re particularly pleased that we exceeded your expectations for a budget hotel. Thank you again for choosing to stay with us and for taking the time to share your feedback. We hope to welcome you back to ibis Newcastle on your next visit! Warm regards, Nancy Talbot Assistant Manager Ibis Newcastle

Other web-users rate our hotel

  • 623 reviews 8.6/10 Location
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  • 624 reviews 3.4/10 Cleanliness
  • 513 reviews 4.5/10 Comfort
  • 269 reviews 6.1/10 Value
  • 239 reviews 1.9/10 Amenities

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