ibis Newcastle 3.5 stars

Customer review rating (ALL Rating) 3.7/5 814 reviews

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ibis Newcastle - Image 1
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700 Hunter Street, 2300 NEWCASTLE, Australia

Description

Hotel extras

  • Vibrant economy hotel, open to everyone

  • 24-hour reception & food & beverage.

  • Paid on-site parking available.

  • Signature ibis 'Sweet Beds'.

  • Convenient location to Newcastle hubs, with easy access to public transport.

Our accommodation(s)

Book this hotel
Room 1
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Room

Standard Room 2 Single Beds

Photo out of - Standard Room 2 Single Beds

Equipped with the new Sweet Bed by ibis, the room offers everything you need for a comfortable stay: 2 single beds, modern design, tea and coffee making facilities and flatscreen TV. Up to 2 adults and 1 child. No rollaway.

Max. number of persons
2

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • Bedding 2 x Single bed(s)
See availabilities

Equipped with the new Sweet Bed by ibis, the room offers everything you need for a comfortable stay: 1 king-size bed, modern design, tea and coffee making facilities and flatscreen TV. Up to 2 adults and 1 child. No rollaway.

Max. number of persons
2

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Newcastle

700 Hunter Street
2300 NEWCASTLE
Australia

GPS:-32.9264, 151.763216

Telephone
Fax +61 2 4925 3377
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 98 rooms
  • 4 rooms for people with reduced mobility
  • 98 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi in the communal areas
  • WiFi at the hotel Additional charge
  • High speed transmission line Additional charge

Air conditioning

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine
  • On site
  • Outdoor parking
  • Private
  • 54 parking spaces
  • Parking opened 24/7

  • Parking pricing: 25 AUD 25 AUD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom

Vehicles

  • Motorcycle places

Security

  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

Hummingbirds Restaurant and Bar

Non contractual photo

Menu PDF
Cocktail menu PDF
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday Closed
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Takeaway Meals

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • Accor Business Account
  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Hummingbirds Restaurant and Bar offer easy menus with variety of meal options to suit a range of preferences. Currently serving buffet breakfast and al-a-carte lunch and Dinner. Hummingbirds bar is open from 12 noon until late

Resident s can relax in Ibar at any time of the day or night.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  814 reviews

Customer review rating 5.0/5

Jeff S. Solo - Confirmed reviews ALL

Customer review rating 2.0/5

Naived M. Business - Confirmed reviews ALL

Dear Naive M., Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations. We sincerely apologise for the issues you experienced with your ensuite and the inconvenience caused by having to change rooms during your stay. We understand that this disruption, particularly when maintenance support was unavailable, would have been frustrating. We also regret that the inconvenience you experienced was not adequately recognised or addressed at the time. Your feedback has been shared with our team as we review how we respond to maintenance issues and better support our guests when unexpected disruptions occur. We appreciate your feedback and hope to have the opportunity to provide you with a much-improved experience in the future. Warm regards, Nancy Talbot Assistant Manager Ibis Newcastle

Customer review rating 4.5/5

Balkrishna K. Business - Confirmed reviews ALL

Dear Balkrishna, Thank you for your feedback. We’re pleased to hear you enjoyed your stay overall. We appreciate your suggestion regarding a mattress protector and will certainly take this on board as we continue to improve our guest experience. We hope to welcome you back again soon. Warm regards, Nancy Talbot, Assistant Manager Ibis Newcastle

Customer review rating 3.5/5

Darrell F. Solo - Confirmed reviews ALL

Dear Darrell, Thank you for taking the time to share your detailed feedback. We’re pleased to hear that, despite the issues you experienced on arrival, our team was able to resolve them and that your stay improved from there. We sincerely apologise for the inconvenience caused by the faulty TV, the room allocation issue, and being locked out while moving between rooms. We understand how frustrating this must have been, particularly while carrying your luggage, and we appreciate your patience while our staff worked to put things right. We’re also sorry that the Wi-Fi access requirements did not meet your expectations. We’ll pass your comments on to the relevant team for consideration. It’s great to hear that you found our staff helpful and that you would stay with us again. We truly appreciate that, and we hope to welcome you back for a smoother and more enjoyable experience next time. Warm regards, Nancy Talbot Assistant Manager Ibis Newcastle

Customer review rating 1.5/5

Graham W. Business - Confirmed reviews ALL

Dear Graham, Thank you for taking the time to share your feedback. We’re very sorry that your stay did not meet expectations. We apologise for the condition of the sheets and furniture, and we understand your disappointment with the dated presentation of the room. Your comments regarding the water damage have been noted and will be raised with our maintenance team. We also take your concerns about the elevator seriously and will ensure these are followed up appropriately. We appreciate you bringing these issues to our attention, as feedback such as yours helps us identify areas where improvements are needed. Warm regards, Nancy Talbot Assistant Manager Ibis Newcastle

Customer review rating 2.0/5

Naived M. Business - Confirmed reviews ALL

The experience was average at best. Issues with the room ensuite which led to a change of room mid stay due to no maintenance crew being available. Guest inconvenience wasn't factored into.

Dear Naive M., Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations. We sincerely apologise for the issues you experienced with your ensuite and the inconvenience caused by having to change rooms during your stay. We understand that this disruption, particularly when maintenance support was unavailable, would have been frustrating. We also regret that the inconvenience you experienced was not adequately recognised or addressed at the time. Your feedback has been shared with our team as we review how we respond to maintenance issues and better support our guests when unexpected disruptions occur. We appreciate your feedback and hope to have the opportunity to provide you with a much-improved experience in the future. Warm regards, Nancy Talbot Assistant Manager Ibis Newcastle

Customer review rating 4.5/5

Balkrishna K. Business - Confirmed reviews ALL

Everything was good overall, though the bed would have been better with a mattress protector.

Dear Balkrishna, Thank you for your feedback. We’re pleased to hear you enjoyed your stay overall. We appreciate your suggestion regarding a mattress protector and will certainly take this on board as we continue to improve our guest experience. We hope to welcome you back again soon. Warm regards, Nancy Talbot, Assistant Manager Ibis Newcastle

Customer review rating 3.5/5

Darrell F. Solo - Confirmed reviews ALL

was good once the problems were sorted out. ROOM 1. .... looked over carpark at back, turned on tv which was faulty, so I reported to staff and got moved to front with more interesting view. ROOM 2. ... opened door to find it occupied, back to reception locked myself out of room 1 with bags ......... ROOM 3 half an hour later with bags in arms, was fine. night got better from there. room was cool overnight, no adjustment on temp. conclusion good staff who fixed the problems eventually. WI-FI wanted all my details less a DNA sample to access it (room number should have been enough) so I REFUSED to use it. ....... would I stay there again. ......... yes.

Dear Darrell, Thank you for taking the time to share your detailed feedback. We’re pleased to hear that, despite the issues you experienced on arrival, our team was able to resolve them and that your stay improved from there. We sincerely apologise for the inconvenience caused by the faulty TV, the room allocation issue, and being locked out while moving between rooms. We understand how frustrating this must have been, particularly while carrying your luggage, and we appreciate your patience while our staff worked to put things right. We’re also sorry that the Wi-Fi access requirements did not meet your expectations. We’ll pass your comments on to the relevant team for consideration. It’s great to hear that you found our staff helpful and that you would stay with us again. We truly appreciate that, and we hope to welcome you back for a smoother and more enjoyable experience next time. Warm regards, Nancy Talbot Assistant Manager Ibis Newcastle

Customer review rating 1.5/5

Graham W. Business - Confirmed reviews ALL

holes in the sheets. a very dated room. furniture had heavy water damage. The elevator was struggling.

Dear Graham, Thank you for taking the time to share your feedback. We’re very sorry that your stay did not meet expectations. We apologise for the condition of the sheets and furniture, and we understand your disappointment with the dated presentation of the room. Your comments regarding the water damage have been noted and will be raised with our maintenance team. We also take your concerns about the elevator seriously and will ensure these are followed up appropriately. We appreciate you bringing these issues to our attention, as feedback such as yours helps us identify areas where improvements are needed. Warm regards, Nancy Talbot Assistant Manager Ibis Newcastle

Customer review rating 2.5/5

Tianjie L. Solo - Confirmed reviews ALL

I confirmed with the front desk the night before that my checkout time was 2:00 PM. When I came back to my room at around 1:00 PM, the staff had already entered the room and started cleaning. My personal items had also been packed into my suitcase. I felt quite uncomfortable because I was still within my confirmed checkout time. I also did not receive any phone call, email, or message before the staff entered the room or moved my things. I had a similar issue at The Brighton Hotel Sydney on 5 September. I had also confirmed a 2:00 PM checkout, but I received an email around 12:00 PM asking about checkout. At least that time, the staff did not move my personal items and waited until we came back at around 1:00 PM. I hope Accor can improve the communication between the front desk and housekeeping, especially when a late checkout has already been confirmed.

Dear Tianjie, Thank you for taking the time to share such detailed feedback. We sincerely apologise for what occurred during your stay. We understand how uncomfortable and concerning it would have been to return to your room before your confirmed 2:00 PM checkout time and find that housekeeping had entered and begun cleaning, particularly when your personal belongings had also been packed. This should not have happened, and we are very sorry that you were not contacted before your room was accessed or your belongings moved. We completely understand your concerns and appreciate you bringing this matter to our attention. Your comments regarding communication between the front desk and housekeeping are particularly valuable. We will share this feedback with the relevant teams to reinforce the importance of clearly communicating confirmed late checkouts and ensuring that rooms are not serviced or belongings handled before the agreed departure time. We also appreciate you highlighting your previous experience at The Brighton Hotel Sydney. Your feedback provides an important reminder of how clear communication can prevent unnecessary inconvenience for our guests. Thank you again for bringing this to our attention, and we hope to have the opportunity to provide you with a more seamless experience in the future. Warm regards, Nancy Talbot Assistant Manager Ibis Newcastle

Customer review rating 4.0/5

Susanne G. Families - Confirmed reviews ALL

I have stayed at Newcastle Ibis several times for my visits to family in the area. It is convenient and clean. I feel secure within the premises and know the area around this establishment quite well, so finding services is relatively easy to source.

Dear Susanne, Thank you so much for your kind and thoughtful review. We’re delighted to hear that you’ve enjoyed your stays with us at ibis Newcastle and that you continue to find the hotel convenient, clean, and welcoming. It’s wonderful to know that you feel comfortable and secure during your visits and that being familiar with the surrounding area makes your stays even easier. We’re especially pleased that Nancy made such a positive impression. We’ll be sure to share your lovely comments with her. Thank you for choosing to stay with us whenever you visit family in the area. We truly appreciate your continued loyalty and look forward to welcoming you back to ibis Newcastle again soon. Warm regards, Derry Lucas Ibis Newcastle

Customer review rating 4.0/5

David P. Solo - Confirmed reviews ALL

The property is located well in regards to the nice waterfront which has been gentrified. CBD is close as well as the tram to the beach. Short walk to Newcastle train interchange. Which can be handy if you need that. I was in town to meet a friend for a catch up at Queen Sreet Wharf. A lazy 2km along the waterfront walkway near by the hotel. There are some supermarkets and fast food places a short walk away from the property. Also some good restaurants and coffee places along the waterfront only a few hundred metres away. I also walked less than 1km away to the Newcastle Fish cooperative and purchased some oysters and Balmain bugs. Look up those yummy things. Okay that’s the location. The room is comfortable enough and compact and the same as every other RED Ibis. You know what you are getting. The window didn’t open at all as it was locked. I studied all of the building and that appeared standard. Unlike some other Ibis properties that I have stayed in. So subsequently, that made my room smell like an autopsy. Every time over the two days that I stayed I would notice the outside smell which deteriorated to dank bad body odour previously trapped inside my room. Sorry Ibis. Just telling it like it is. But do remember this if you are booking a room where there is zero outside air ventilation. Remember I said autopsy. Hotel do not give me some cheap response. Staff. Really great. Friendly efficient female staff member upon check in Thursday 24/9/26 I went to the front bar/adjoining front desk. I was there to see if I could get a bucket of ice for a bottle of wine that I wished to chill rapidly. This was 8pm. The young male at the front desk appeared to be a rookie. Another female employee was walking out of the building to finish her shift. She overheard my conversation with the young man. She recognised the fact that the young man didn’t know much about hotel facilities and had offered me a coffee cup full of ice. She reentered the building. She could have kept walking. She went into the back room and obtained a brand new bucket and some ice. She walked out and then finished her shift. She didn’t have to do that. So yeah long winded. Take away the putrid smell of my room and the place was sensational.

Dear David, Thank you for taking the time to share such a detailed and candid review. We genuinely appreciate the feedback, both positive and negative. We’re pleased to hear that you enjoyed our location and found it convenient for the waterfront, CBD, beach tram, Newcastle Interchange, restaurants, cafés and the Fish Co-op. It sounds like you made the most of your time in Newcastle, and we’re glad the location helped make catching up with your friend at Queen Street Wharf easy. We’re also very happy to hear your comments about our team. The story about our staff member returning after she had finished her shift to organise a proper ice bucket is exactly the kind of care and initiative we value. We’ll make sure your recognition is passed on to the team. However, we’re genuinely sorry about the unpleasant odour you experienced in your room. We understand that this had a significant impact on your stay, particularly over two days, and we certainly don’t want our guests to have that experience. Your comments regarding the lack of outside-air ventilation and the resulting smell have been noted and will be raised with our maintenance and management teams for investigation. Thank you for being direct about the issue rather than simply overlooking it. We appreciate that, despite this problem, you found the staff, location and overall property to be positive. We hope you’ll consider staying with us again, and if you do, we would be very happy to assist in ensuring you have a much more comfortable experience next time. Thank you again for the honest feedback.Thank you for taking the time to share such a detailed and candid review. We genuinely appreciate the feedback, both positive and negative. We’re pleased to hear that you enjoyed our location and found it convenient for the waterfront, CBD, beach tram, Newcastle Interchange, restaurants, cafés and the Fish Co-op. It sounds like you made the most of your time in Newcastle, and we’re glad the location helped make catching up with your friend at Queen Street Wharf easy. We’re also very happy to hear your comments about our team. The story about our staff member returning after she had finished her shift to organise a proper ice bucket is exactly the kind of care and initiative we value. We’ll make sure your recognition is passed on to the team. However, we’re genuinely sorry about the unpleasant odour you experienced in your room. We understand that this had a significant impact on your stay, particularly over two days, and we certainly don’t want our guests to have that experience. Your comments regarding the lack of outside-air ventilation and the resulting smell have been noted and will be raised with our maintenance and management teams for investigation. Thank you for being direct about the issue rather than simply overlooking it. We appreciate that, despite this problem, you found the staff, location and overall property to be positive. We hope you’ll consider staying with us again, and if you do, we would be very happy to assist in ensuring you have a much more comfortable experience next time. Thank you again for the honest feedback. Warm regards, Nancy Talbot Assistant Manager Ibis Newcastle

Customer review rating 4.0/5

Andrew L. Solo - Confirmed reviews ALL

Nice budget friendly stay in central Newcastle

Dear Andrew, Thank you for your kind feedback. We’re delighted to hear you enjoyed your budget-friendly stay and found our central Newcastle location convenient. We appreciate you choosing to stay with us and hope to welcome you back again soon. Warm regards, Nancy Talbot Assistant Manager Ibis Newcastle

Customer review rating 3.0/5

Grant D. Solo - Confirmed reviews ALL

Room was suitable and service good however parking cost was not expected in Newcastle

Dear Grant, Thank you for your feedback. We’re pleased to hear that you found the room suitable and our service to be good. We’re sorry that the additional parking cost was unexpected and appreciate you sharing your concern. We hope to have the opportunity to welcome you back again in the future. Warm regards, Nancy Talbot Assistant Manager Ibis Newcastle

Customer review rating 4.5/5

David R. Friends - Confirmed reviews ALL

I had a wonderful stay at Ibis in newcastle for the 2days l stayed.

Customer review rating 1.5/5

Allen S. Couples - Confirmed reviews ALL

Trades people working all day in the room above us so requested a change of room.

Customer review rating 4.0/5

Cheryl O. Couples - Confirmed reviews ALL

Property well situated for a short stay. Room was clean and very quiet.

Dear Cheryl O., Thank you for your kind feedback. We are pleased to hear that you found our location convenient and appreciated the cleanliness and tranquility of your room. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, ibis Newcastle

Customer review rating 1.5/5

Kristy H. Families - Confirmed reviews ALL

Run down, pillows too thick and not soft, people knocking on the door early hours of morning. Scummy end of Hunter street, Will not stay in an Ibis again, It reminded me of the one time i stayed in a formula 1 montes. Disappointed. Photos are deceiving and make the room and motel look good

Dear Kristy H., Thank you for sharing your feedback regarding your recent stay. I regret to learn that your experience did not meet your expectations. Our goal is to provide a comfortable environment, and I acknowledge your concerns regarding the condition of the hotel and the comfort of the pillows. We take guest feedback seriously and appreciate your insights. I hope you will reconsider Ibis in the future for a more favorable experience. Goodbye, ibis Newcastle

Customer review rating 4.0/5

Chris B. Families - Confirmed reviews ALL

Room wasn't ready on our arrival but offered a drink while waiting. Bed was reasonably comfortable, shower/ toilet unit needs a deep clean, general state of a few things was pretty bad e.g. access panels in the hallway swollen with water damage, also fixture under fridge.

Dear Chris B., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found the bed comfortable and appreciated the complimentary drink while waiting for your room. However, we acknowledge your concerns regarding cleanliness and maintenance issues in the shower unit and common areas. Your observations are valuable to us, and we will take them into consideration as we continuously strive to improve our services and facilities. Goodbye and best regards, ibis Newcastle

Customer review rating 4.0/5

Rod H. Friends - Confirmed reviews ALL

Check in was easy, room was OK, though really in need of a remodel (like the ibis at Mascot Airport renovation about 10 years ago, Newcastle room reminds me of Mascot 25 years ago!) Unit surrounding the fridge was coming apart. Breakfast was good.

Customer review rating 5.0/5

Saphira T. Friends - Confirmed reviews ALL

Nice and easy stay loved the room the staff were lovely

Dear Saphira, Thank you so much for your lovely feedback! We’re really happy to hear you had a nice and easy stay and enjoyed your room. It’s also wonderful to hear that our staff made you feel welcome. We really appreciate you taking the time to share your experience with us, and we hope to have the pleasure of welcoming you back again soon! Kind Regards Emma Avery Front reception Ibis Newcastle

Customer review rating 2.0/5

Benjamin M. Business - Confirmed reviews ALL

Staff were friendly. We were told at check-in (we had 4 rooms booked) that cleaning would for some reason only happen every second day, however no cleaning occurred in any of our rooms for the entire stay - garbage bins weren't even emptied. Room keys failed multiple times

Dear Benjamin, Thank you for taking the time to share your feedback. We’re glad to hear our staff were friendly and helpful, but we’re very sorry that the rest of your experience fell short. We sincerely apologise that housekeeping did not service any of your four rooms during your stay, including failing to empty the bins. This was clearly not what you were advised at check in and is not the level of service we aim to provide. We also apologise for the repeated issues with your room keys. We understand how frustrating these issues must have been, particularly when travelling as a group. Your feedback has been noted and will be shared with our housekeeping and front office teams so we can address these shortcomings. Thank you again for bringing this to our attention, and please accept our sincere apologies. Kind Regards Emma Avery Front Reception Ibis Newcastle

Customer review rating 4.0/5

Allan J. Business - Confirmed reviews ALL

The hotel was conveniently located for my work conference and close to Newcastle Interchange and local shops. My room was clean and comfortable, and the staff were friendly and helpful. Check-in and check-out were straightforward. Overall, it was a pleasant and practical stay for a business trip.

Dear Allan, Thank you for taking the time to share your feedback. We’re really pleased to hear that our location worked well for your conference and that you found getting around from the hotel convenient. It’s great to know you enjoyed your clean and comfortable room and found our team friendly and helpful. We’re also glad the check-in and check-out process was nice and straightforward. We appreciate you choosing to stay with us for your business trip and hope to welcome you back the next time you’re in Newcastle! Kind Regards Emma Avery Front Reception Ibis Newcastle

Customer review rating 0.5/5

David N. Couples - Confirmed reviews ALL

We have stayed here quite a lot of times. Every time we get disappointed. I don’t know why I keep going back. The place is extremely run down. It’s not cleaned very well. We had to put a bucket under the air conditioner as it was leaking all night. When we got up in the morning, the bucket was almost full. It was hard to sleep listening to drips all night. The walls are filthy. The fridge was marked and has water damage on the cabinet it sits in. The curtains are filthy and the curtain rail is broken. I definitely won’t be back. We have given it so many chances. But not anymore.

Dear David, Thank you for taking the time to share this feedback, and we’re genuinely sorry that we’ve let you down, particularly after you’ve stayed with us so many times. The issues you’ve described, especially the leaking air conditioner, cleanliness, damaged curtain rail, and condition of the room, are certainly concerning. We completely understand your frustration after giving us so many opportunities to improve. I’ve attached our manager Joshua's contact details and would really encourage you to get in touch with him directly. We would appreciate the opportunity to hear more about your experience and discuss your concerns with you personally. Your feedback is important, and we don’t want your concerns to simply go unanswered. jo… We’re very sorry that we’ve let you down and that this stay has left you feeling that you won’t return. We truly appreciate the times you have chosen to stay with us and regret that we did not provide the experience you deserved. Kind Regards Emma Avery Front Reception Ibis Newcastle

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