ibis Newcastle 3.5 stars

Customer review rating (ALL Rating) 3.6/5 809 reviews

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700 Hunter Street, 2300 NEWCASTLE, Australia

Description

Hotel extras

  • Vibrant economy hotel, open to everyone

  • 24-hour reception & food & beverage.

  • Paid on-site parking available.

  • Signature ibis 'Sweet Beds'.

  • Convenient location to Newcastle hubs, with easy access to public transport.

Our accommodation(s)

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Hotel location

ibis Newcastle

700 Hunter Street
2300 NEWCASTLE
Australia

GPS:-32.9264, 151.763216

Telephone
Fax +61 2 4925 3377

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Hummingbirds Restaurant and Bar

Non contractual photo

Hummingbirds Restaurant and Bar offer easy menus with variety of meal options to suit a range of preferences. Currently serving buffet breakfast and al-a-carte lunch and Dinner. Hummingbirds bar is open from 12 noon until late

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.6/5  809 reviews

Customer review rating 1.0/5

Mark P. Business - Confirmed reviews ALL

I checked in at 2pm, went in the room but luckily didnt leave any bags there before leaving for the afternoon. When we returned at 5pm my room key wouldnt work so i went to reception who cut another key.. All fine this time but there were bags and personal items from someone else in the room, turns out he has been there for 2 weeks and his bags were just packed away in the closet earlier. I returned to reception and the staff informed me that i was 212 not 202 which was clearly quoted on the card i had been given when i received my keys. The guest from 202 returned at this point too to great confusion. All was fine in the end as we didnt leave anything in the room and we didnt take anything from the other guest, and no one was caught in a compromising position at any time... just not what you want to experience. Outside this the experience was as expected for the price point, comfortable enough and service.

Dear Mark, Thank you for taking the time to share your feedback regarding your recent stay at ibis Newcastle. I would like to sincerely apologise for the room allocation error you experienced upon arrival. This is a serious matter, and we fully understand how concerning and unacceptable it is to be given access to an occupied room. While we are relieved that no personal belongings were affected and that the situation was resolved without further incident, this is certainly not the standard of service or security we strive to provide. Please be assured that your feedback has been taken very seriously and will be addressed with our front office team. We will be reviewing our check-in procedures and communication processes to ensure this does not happen again, as the privacy and safety of our guests is of the utmost importance. We do appreciate your understanding and your comments regarding the overall comfort and value of your stay. Your feedback is invaluable in helping us improve both our service delivery and operational standards. We hope to have the opportunity to welcome you back and provide you with a much smoother and secure experience in the future. Warm regards, Emma Avery Front Office Ibis Newcastle

Customer review rating 0.5/5

Jan E. Couples - Confirmed reviews ALL

Terrible

Dear Jan, Thank you for sharing your feedback regarding your recent stay at ibis Newcastle. I am truly sorry to hear that your room was not serviced during your stay, which ultimately led to you departing earlier than planned. Please accept our sincere apologies for this significant lapse in our housekeeping service. This is certainly not reflective of the standards we aim to deliver, and we understand how frustrating and disappointing this must have been. Your comments have been taken very seriously and will be shared with both our housekeeping and management teams for immediate review. We are actively working to improve our service consistency and ensure that all rooms are attended to as expected throughout each guest’s stay. We appreciate you bringing this to our attention, and we regret that your experience did not meet expectations. We do hope to have the opportunity to restore your confidence in us in the future. Warm regards, Emma Avery Front Office Ibis Newcastle

Customer review rating 1.0/5

Kate O. Business - Confirmed reviews ALL

Other than being a convenient spot, with a decent cafe attached. The room itself was lacking. The airconditioning didn't work and would flash a bright yellow light consistently through the night. The window did open but being street side was exceptionally noisy - which understandably cannot be avoided. And at 230am a truck came through to empty the septic tank which immediately filled the room with the stench of dead bodies and crap which was completely inescapable. For $175 I was disappointed and should have stayed at the 'budget' back up the road.

Dear Kate, Thank you for taking the time to share your detailed feedback. We are pleased to hear you found our location convenient and enjoyed the café; however, we are very sorry to learn of the significant issues you experienced during your stay. Please accept our sincere apologies regarding the air conditioning fault and the disruptive light, as well as the noise from the street. We also deeply regret the disturbance caused during the night by external servicing, and the impact this had on your comfort. We understand how unpleasant and frustrating this must have been. Your comments have been shared with our maintenance team for urgent review, and with management to assess how we can better manage and communicate any overnight servicing to minimise guest disruption. We appreciate your feedback regarding value for money and are sorry that your experience did not meet expectations on this occasion. Thank you again for bringing this to our attention. We hope to have the opportunity to restore your confidence in a future stay. Warm regards, Emma Avery Front Office Ibis Newcastle

Customer review rating 3.0/5

Ym C. Couples - Confirmed reviews ALL

no dinner, kitchen closed !

Dear Ym C., Thank you for sharing your feedback following your recent stay. We are pleased to hear you enjoyed our convenient location. However, we regret that our kitchen was closed during your visit and apologise for any inconvenience this may have caused. Your comments are appreciated and will be shared with the team as we continually look to improve our guest experience. We hope to have the opportunity to welcome you again in the future. Warm regards, Emma Avery Front Office Ibis Newcastle

Customer review rating 5.0/5

Matthew H. Solo - Confirmed reviews ALL

ACCOR needs to do better with this hotel with their location. The staff are amazing. The location is one of the best. ACCOR if anyone from higher up is reading this. Run with this team and listen to them. They shouldn't need to be bothered by ancient smoke alarms that go off from steam (yes anyone who is not a complete idiot isn't buying the whole 'sensitive' alarm thing)- get better ones that aren't based on huge PPM.... Same for the ancient keycards. When it's busy maybe your staff shouldn't be worried about 'cutting new keys' because your security software you're using is like 15 years old?

Dear Matthew, Thank you very much for your perfect score and for taking the time to share such detailed feedback. We are truly delighted to hear your kind comments about our team and location. Your recognition means a great deal to us, and I will be sure to share your message with the staff they will be very proud to know their efforts made such a positive impression. At the same time, we sincerely appreciate your candid feedback regarding the hotel’s systems and equipment. We understand how frustrating this can be, particularly when it impacts the overall guest experience. Please rest assured that our smoke detection systems are in place in line with strict safety regulations; however, we acknowledge that sensitivity and reliability must be balanced with guest comfort. Your comments, along with those regarding our keycard system and technology, have been noted and will be shared with senior management as part of our ongoing review and improvement process. We agree that our team deserves the best tools and environment to deliver the high standard of service they are known for, and feedback like yours is invaluable in supporting these discussions. Thank you once again for your thoughtful review and support. We very much hope to welcome you back in the near future for an even smoother and more enjoyable stay. Warm regards, Emma Avery Front Office Ibis Newcastle

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