ibis Newcastle

ibis Newcastle 3.5 stars

Customer review rating (ALL Rating) 4.3/5 723 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • ALLSAFE Certified.

  • 24-hour reception & food & beverage.

  • Paid on-site parking available.

  • Signature ibis 'Sweet Beds'.

  • Convenient location to Newcastle hubs, with easy access to public transport.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Newcastle

700 Hunter Street
2300 NEWCASTLE
Australia

  • By plane

    NEWCASTLE AIRPORT At 21.7km / 13.48 miles

  • By car

    F3 FREEWAY At 10km / 6.21 miles

  • By car

    M3 MOTORWAY At 10km / 6.21 miles

  • By car

    PACIFIC HIGHWAY At 0.1km / 0.06 miles

  • By train

    CIVIC At 0.5km / 0.31 miles

  • By train

    NEWCASTLE At 1km / 0.62 miles

  • By train

    WICKHAM At 0.1km / 0.06 miles

GPS:-32.9264, 151.763216

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Hummingbirds Non contractual photo

Bistro & Bar offering 24-hour food and beverage options. Easy menu available with variety of meal options to suit a range of preferences. Currently serving al a carte breakfast and Dinner, also a 24hour Grab N Go menu available.

Our accommodation(s)

Available in a variety of configurations, guest rooms at ibis Newcastle are perfect for both business and leisure travellers. Smart design, complete with the very comfortable ibis Sweet Bed. Guest rooms at this convenient Newcastle hotel provide a peacef ul space to retire to at the end of a long day. Each room features the essentials, plus a flat-screen TV, wired and wireless Internet access, in-room air-conditioning, tea and coffee making facilities and a modern ensuite.

Our guest reviews

Our guest reviews for
ibis Newcastle

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  723 reviews

TripAdvisor Rating  3.5/5  862 reviews

A good location for where I work and places to eat

Customer review rating 3.5/5

Nigel Business - Confirmed reviews ALL

Good location. Comfortable quiet room, good bed although the pillows were too soft for my liking. Staff very friendly and the hotel did the job for me. I did not eat or drink at the hotel. I have stayed at this hotel many times over the years and this is probably my first trip back in over two years. The hotel is starting to show wear and tear and would be due some renovating, especially in the lift and corridors to the room.

Interesting bathroom

Customer review rating 3.0/5

M B. Couples - Confirmed reviews ALL

Booked 2 nights at this hotel as we wanted somewhere central to go up into the Hunter Valley and explore a little of Newcastle itself. Also had a carpark which was free with our stay. On arrival, the hotel was as expected for a basic hotel - nothing fancy, staff were friendly and polite. Entrance area also served as the breakfast area and 'restaurant'. The room was basic which we expected with a no frills hotel. However, if I didn't know I was in the Ibis standard hotel I would have thought I was in the Ibis Budget. So the bathroom is basically a prefabricated, self-contained, plastic unit, which is just slotted into place in the corner of the room and then plumbed in. The door did not fit properly and made such an awful noise when it was opened. We had to lift the door up each time we opened it to avoid this. It was not just in our room that this happened as I could here bathroom doors being opened in the rooms around us. There was a 15-20cm step up into the bathroom. Due to the plastic nature of the walls of the unit, every sound was amplified, and I mean every sound. No getting away with creeping into the bathroom in middle of night if you needed the toilet. It felt like I was in a static caravan or in a mobile toilet that you would use at a festival. In all my years of travelling around the world, in many different countries I have never seen a bathroom in a hotel quite like the one in this hotel. Looking at pictures of these hotels it seems it is a standard thing. Even the YHA I stayed in 2 days later was better than this. Brerakfast was good. Buffet style with a reasonable choice of foods. However didn't notice any dairy free alternatives being offered. I didn't ask so it may have been available if I had. Would like to ask who thought it was a good idea to have handleless mugs for hot beverages? Not ideal pouring boiling hot water into these mugs then having to carry them to your table. Sorry Ibis, I will not be using your hotels again.

Friendly staff

Customer review rating 4.0/5

Kel Couples - Confirmed reviews ALL

We stayed one night (just in town for a wedding). The staff were really friendly, couldn't fault them. Well done.

Great Stay

Customer review rating 4.0/5

Emma Families - Confirmed reviews ALL

Check-in and Check-out were quick and easy. Shayde was super lovely and accommodating with any questions we had.

Great Location

Customer review rating 4.0/5

Hayley Solo - Confirmed reviews ALL

It is located in a great spot nice and close to everything, although I feel the room prices are over priced for what the rooms actually are.

Well located

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Kim your general manager was always obliging with advice and always very pleasant and professional

Well located

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Friendly staff. The hotel needs a fresh’n up.

Good Stay

Customer review rating 4.0/5

Hilary Couples - Confirmed reviews ALL

The room we were in was very small and the bathroom reminded us of the facilities on a train or plane. The staff were very helpful and accommodating. The hotel was located on Hunter street, Newcastle which seemed a bit run down, making the hotel stand out a little. It was difficult to find food locally in the evening as we arrived quite late.

Excellent service and good value

Customer review rating 4.5/5

Mark Families - Confirmed reviews ALL

Felt appreciated and respected from first arriving to departure. Good service in an efficient and welcoming manner. Room was excellent.

Dear Mark, Thank you for taking the time to leave a review of your recent stay with us and its great to see you enjoyed our service and Hotel. We hope to welcome you back in the near future. Kind Regards, Hannah M Assistant Manager

Great location

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Much improved

Dear Vanessa, We very much appreciate your comments regarding your stay at the ibis Newcastle and happy this stay was a great experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Hannah M Assistant Manager

Relief

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Arrived weary after calling around at 10pm on a Friday night. Room was so clean, the front desk woman was amazing, price was just right.

Dear C., Its great to hear you enjoyed your stay and and your check in process was easy and we made you feel welcome. I will also pass on your compliments to the housekeeping team as they work very hard to ensure a high level of cleanliness for our guest. We hope you welcome you back in the near future. Kind Regards, Hannah M Assistant Manager

Good location

Customer review rating 4.5/5

William K. Couples - Confirmed reviews ALL

One night stay only, travelling through.

Dear William, Thank you for taking the time to leave such a great review. We hope to welcome you back to our hotel very soon! Kind Regards, Hannah M Assistant Manager

Nice stay

Customer review rating 3.5/5

Neil R. Business - Confirmed reviews ALL

I am a regular visitor to ibis Newcastle, I was very disappointed with the rate for last Wednesday and Thursday and when I asked for a better rate the manager of the day wasn't interested to give me a better rate. The week before I stay at ibis Adelaide.

Dear Neil, Thank you for taking the time to tell us about your experience at the ibis Newcastle. I am sorry that your experience did not meet your expectations Rates do change from week to week and I can see you had the best rate available for your stay. When we can accommodate requests we do try our best. We appreciate you sharing your concerns, and hope to welcome yo back in the future. Kind Regards, Hannah M Assistant Manager

small rooms, no atmosphere

Customer review rating 2.0/5

Jane D. Business - Confirmed reviews ALL

Staff were very friendly and helpful, but the room was average, to put it politely.

Dear Carolien, Thank you for taking the time to tell us about your experience at the ibis Newcastle. I am sorry that your experience did not meet your expectations. We appreciate when guests give us their feedback. I'm glad to hear however that the staff made you feel welcome. We hope we can welcome you back in the future. Kind Regards, Hannah M, Assistant Manager

Wonderful Stay

Customer review rating 5.0/5

Bernie G. Solo - Confirmed reviews ALL

From the moment I went to Reception I was warmly welcomed by the person on the desk. The room very clean including the bathroom. The room very quite, I could not hear anything from outside the room. The food at morning breakfast had lots of choices. I thoroughly enjoyed what I had. I would certainly star at Ibis - Newcastle west when next I am in Newcastle. All the staff were very friendly.

Dear Bernard, Thank you for the great review! It is always a pleasure to receive such positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Hannah M, Assistant Manager

Great location

Customer review rating 3.0/5

Tony Business - Confirmed reviews ALL

Friendly staff, Clean room, bathroom felt like a on- suite on a cruise ship. Walking distance to great eateries along the Newcastle Harbour, First time that I ever stayed in a motel and the toilet paper had 2 squares on the role Then went for the tissues and there was only 2 tissues in the box, Tea bags and Milk was also on a limited supplied ( 2 Bags)

Dear Anthony, Thank you for taking the time to tell us about your experience at the Hotel and providing feedback, I will follow this up with our Housekeeping Team to ensure this isn't missed in the future. We hope to welcome you back on your next visit to Newcastle. Kind Regards, Hannah M Assistant Manager

Trip with my Grandson

TripAdvisor rating 5.0/5

pweir2022 TripAdvisor review

The staff were really great, however I want to highly commend Cameron who really looked after us. I was initially reluctant to book the IBIS but then took the risk. He treated my grandson and I really well. i would hope that you do pass our appreciation to Cameron. We will be back.

OK for short stays. Needs upgrading.

TripAdvisor rating 3.0/5

sheila934 TripAdvisor review

I would not want to stay longer than 3 nights, The pod bathroom, makes it difficult to use. The shower was fantastic. The room was tight once luggage was there, Could have done without the wardrobe, there would have been more space. The bed was fine and comfy. The breakfast was great, and the service from staff lovely.

Great location

TripAdvisor rating 4.0/5

239traveller TripAdvisor review

The staff were wonderful. They were very helpful and extremely pleasant. The room although small was adequate and very clean. The breakfast menu was not large but loved the way the bacon was cooked and I was served a lovely hot chocolate. Would definitely return.

Problem with smoke alarms

TripAdvisor rating 3.0/5

jasonbirch21 TripAdvisor review

Review of the smoke alarms and alerts needs to be carried out at this property. The alarm had been activated and the fire brigade was in attendance when we arrived to check in. Further, around 1.00am the alarm was again set off. My concern isn’t with the frequency of this but with the volume of the alarm - I don’t think it was set correctly. I awoke to a beeping noise (which I can’t tolerate) not the alert warning and further needed to wake my partner as he didn’t hear either the beeping or the alert message.

Dear jasonbirch21, Thank you for your feedback in regards to your recent stay with us. I am so sorry that the fire alarm went off twice in one night, according to the fire brigade this can happen with all the moisture in the air due to the rain we have had, definitely not ideal to be woken up to. In regards to the volume and sounds, we are 100% compliant and have all systems being tested monthly. I can understand the concern for the volume of the sound, however, please trust the team are well trained and know exactly what they need to do in case of emergency. We appreciate your feedback though and hope this has not dampened your stay too much. Hopefully we get to welcome you back again in the future. All the best and take care Kim S General Manager

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