ibis Newcastle Hotel 3 stars

TripAdvisor rating 3.5/5 825 reviews
ibis Newcastle
See on a map
+ 17 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

In addition to convenient location and accommodation options, ibis Newcastle offers a range of services and facilities, including paid on-site parking, a restaurant serving breakfast and dinner, a bar open 24 hours, room service and paid WIFI access.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • LaundryPaying
  • Currency exchangePaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • Conventions hotel
  • Copy/print service available

Hotel location

ibis Newcastle

700 Hunter Street
2300
newcastle
australia

Tel: +61249252266

Fax: (+61)2/49253377

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    NEWCASTLE AIRPORT At 21.7km / 13.48 miles

  • By car

    F3 FREEWAY At 10km / 6.21 miles

  • By car

    M3 MOTORWAY At 10km / 6.21 miles

  • By car

    PACIFIC HIGHWAY At 0.1km / 0.06 miles

  • By train

    CIVIC At 0.5km / 0.31 miles

  • By train

    NEWCASTLE At 1km / 0.62 miles

  • By train

    WICKHAM At 0.1km / 0.06 miles

GPS :-32.9264, 151.763216

Our accommodations

Available in a variety of configurations, guest rooms at ibis Newcastle are perfect for both business travellers and visitors travelling to Newcastle for leisure. Tastefully appointed and contemporary, guest rooms at this convenient Newcastle hotel provid e a peaceful space to retire to at the end of a long day. Each room features the new ibis SweetBed, a flat-screen TV with pay-per-view channels, wired and wireless Internet access, air-conditioning, tea and coffee making facilities and a modern ensuite.

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room 2 Single Beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room 1 Queen and 1 Single Bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room 1 King Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

IBISTRO

Type of cuisine: Bistro

Relax in iBistro with meals available 24 hours per day. Also offering local wines and beers from the Hunter Valley.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IBAR

Photo non contractuelle / Strictly non binding

Resident's can relax in Ibar at any time of the day or night.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Newcastle

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,744 reviews

tripadvisor

TripAdvisor Rating 3.5/5

825 reviews

Fair

TripAdvisor rating 3.5/5

778kymc Family - 11/12/2019 TripAdvisor review

I received a great deal including breakfast & parking so it suited by purpose for travel. Just a couple of small issues - cob webs on the ceiling & light fittings, breakfast was cold & car park too small to accomodate the no of people staying.

Satisfied

Customer review rating 4.2/5

Tony Business - 03/12/2019 Confirmed reviews ALL

Good location, poor quality pillows, noisy cleaning crew, reception staff very good and accomodating.

Amazing staff

Customer review rating 4.2/5

Gail Couples - 03/12/2019 Confirmed reviews ALL

We had to leave urgently because my very good friend who was staying in our house while we were away passed away in our house. The staff were so amazing and so understanding and couldn’t do enough for us. They also organised a refund for us for the remaining days.

easy / handy location to all hotels & restaurants

Customer review rating 4.2/5

David W. Business - 03/12/2019 Confirmed reviews ALL

Comfortable easy going friendly staff.

it did the job, very dated facilities

Customer review rating 4.2/5

Jas Friends - 03/12/2019 Confirmed reviews ALL

lovely customer service however the hotel needs upgrades

Very good.

Customer review rating 4.2/5

Anonymous Business - 02/12/2019 Confirmed reviews ALL

Motel was well presented and very comfortable. Staff were friendly and efficient. On checkout, a breakfast overcharge (a refund) was dealt with swiftly.

Not up to standard.

Customer review rating 4.2/5

Mark T. Couples - 02/12/2019 Confirmed reviews ALL

Service upon check in was good. Upstairs corridors a little smelly and dated. Upon arriving at room bathroom was not clean with a number of hairs stuck on bathroom wall and on face washers / hand towels. We asked for a late checkout of 12pm as we were attending a xmas party the night before. Was told by reception we would not be disturbed. 11.10am phone rang, 11.15am knock at door even though Do Not Disturb sign on door. 11.30am knock on door and then finally another knock on door saying we should have checked out. I have worked in a number of 4 and 5 star hotels and have a diploma in hospitality and tourism and this hotel is serious lacking in a number of areas.

The staff were lovely and the room was adequate.

Customer review rating 4.2/5

Jess Business - 01/12/2019 Confirmed reviews ALL

I enjoyed my stay. My only feedback is to ensure the rooms are cleaned properly. There was still hair in my shower on the wall. Other than that, I had a pleasant stay. The staff were lovely and the room was adequate.

OK. Clean. Good Location. Good Service.

Customer review rating 4.2/5

David B. Business - 01/12/2019 Confirmed reviews ALL

Front of house staff were very good and attentive. Rooms were clean and well maintained. Breakfast was disappointing on both mornings due to limited items on offer.

average

Customer review rating 4.2/5

Private Couples - 01/12/2019 Confirmed reviews ALL

Reservation staff confused things early on, when I made enquiry only into Family room. I didn't confirm this next day, so thought it was cancelled. I chnaged dates twice, and wasn't advised of change fees(through Travelzoo) even though I asked. I was just told its changed, and no response to my question "how much it would cost to change" . I did ask for a price on family room initially, but did not confirm I wanted it changed. I then changed dates twice, and they were good about it and did this. However TRavelzoo did not tell me there was a change fee when asked. I have emails of this. When I checked in, there was a mix up and they thought I still wanted the family room. I clarified this on the phone already I thought. They then tried to charge me extra for the new date. We argued for a while. I refused to pay and asked what they would do to fix it , or I would leave, as I was not paying more for a budget hotel and I was fed up already. Receptionist spoke to someone else(manager?), and when I came back 5 minutes later, it was solved. I was grateful for this. The receptionist should be commended, because after our slight disagreement, she kept smiling and was very professional. I was amazed, and thought what a fantastic staff member, as I was feeling a little annoyed, and she must have been too, but she didn't show it. I was given room 107. Ground floor. I had to walk past a man with a staffy dog in the hallway who took the dog into his room. I did not like this at all and felt uncomfortable with a dog staying in one of the rooms. I'd prefer it wasn't near my room but there were no further problems. I walked past linen and wondered if I had been given a crappy room in return for the disagreement. It felt like I was walking into a dungeon down there and wasn't very pleasant and ruined my first impressions once again with all of the back of house stuff around. The room was noisy(on street level) The street window could probably be tightened more and didn't seem to shut properly first time.. The toilet leaked through the night and ran, which was noisy. The toilet noise from upstairs or the room next door was terribly frightening when it first happened, and was very loud, andwould have frightened a child sitting on the toilet I imagine! . The bed was comfortable. I realise its a budget hotel, but giving honest feedback. The room was decent for a budget room. Breakfast would have been ok, but they were out of scrambled eggs and baked beans when I arrived. Scrambled eggs were refreshed soon after. The food was not hot, but best warm, so It wasn't very nice because even the fresh scrambled eggs were only just warm. Really this should be better, especially if people paid for this, Luckily it was free in my deal . The coffee made was awful - cappucino and latte both tasted the same, and like milk drinks, and like the coffee wasn't repacked and the already used coffee grinds were used a second time or something - that's how bad it was. I couldn't drink it and left it. Once again, lucky it came with the breakfast or I would have taken it back. Possibly need to be retraining there to make a decent cuppa, or maybe a bad morning.

Pleasant stay

Customer review rating 4.2/5

Alexia W. Business - 01/12/2019 Confirmed reviews ALL

Pleasant stay. A little noisy at times.

Good acommdation in a central location close to transport and shops

Customer review rating 4.2/5

Alan Couples - 30/11/2019 Confirmed reviews ALL

Staff very helpful and amenities at a high standard

Everything you need for an overnight stay

Customer review rating 4.2/5

Anonymous Business - 28/11/2019 Confirmed reviews ALL

Enjoyed our stay at the IBIS Newcastle because of the friendly staff and clean rooms. Breakfast at the cafe downstairs was also very good and value for money.

Dear Ruth, We very much appreciate your comments regarding your stay at the ibis Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and I do hope we have the opportunity to welcome you back again Sincerely, Jo-Anne Ashby General Manager

Mrs.

Customer review rating 4.2/5

Lavinia H. Business - 26/11/2019 Confirmed reviews ALL

Staff were friendly and helpful and very welcoming. Dinner was absolutely lovely. The Ibis is conveniently situated and I was able to go for a lovely walk along the waterfront morning and evening. A very pleasant stay. Thank you.

Dear Lavinia, We very much appreciate your comments regarding your stay at the ibis Newcastle. It is always a pleasure to receive positive feedback, especially about the staff. I will share your comments with our team. Thank you again for sharing your experience, and I do hope we have the opportunity to welcome you back again. Sincerely, Jo-Anne Ashby General Manager

A few disapointing aspects for an Accor Hotel

Customer review rating 4.2/5

John &. D. E. Couples - 25/11/2019 Confirmed reviews ALL

We had booked for a week later in order to visit an 97 year old relative who was ill. Regretfully she passed away before our booking, so we changed the dates for an additional fee of $332, making the total for three nights around the $700 mark. We realise that the Accor rules entitle this but believe this to be excessive under the circumstances. Our room was okay but had only one bolt holding the toilet seat, had a mark on the doona (blood?) and on one day the tea/coffee/milk was not replaced after servicing. Last year we stayed in Accor hotels in Siem Reap, Krakow, Frankfurt, Singapore and Sydney. Next year we already have bookings for Auckland, Sofitel in Fiji and Mercure Darwin Airport Resort as we are loyal Accor customers. It is disappointing that the Ibis Newcastle did not quite reach the standards we are accustomed to with Accor.

Dear John, Thank you for taking the time to tell us about your experience at the ibis Newcastle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As a valued silver member I would like to offer a voucher for you to come and stay with us again so we can look after you. If this is acceptable, please let me know the address I can send it to. Sincerely, Jo-Anne Ashby General Manager

Enjoyable.

Customer review rating 4.2/5

Darren Business - 25/11/2019 Confirmed reviews ALL

The staff were friendly and helpful. Nothing was too hard for them and everything came with a smile. The room was as expected. The bed and pillows were best I ever had in a hotel. I would recommend and stay again.

Dear Darren, We very much appreciate your comments regarding your stay at the ibis Newcastle. It is always a pleasure to receive positive feedback, especially about the staff. I will share your comments with our team. Thank you again for sharing your experience, and I do hope we have the opportunity to welcome you back again. Sincerely, Jo-Anne Ashby General Manager

Pleasant

Customer review rating 4.2/5

Joanne F. Business - 24/11/2019 Confirmed reviews ALL

Staff were friendly and helpful. thought the chocolate and post card were a lovely touch.

Dear Jo, We very much appreciate your comments regarding your stay at the ibis Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and I do hope we have the opportunity to welcome you back again. Sincerely, Jo-Anne Ashby General Manager

Enjoyable enough

Customer review rating 4.2/5

Keiron Couples - 23/11/2019 Confirmed reviews ALL

We have stayed here many times, but we find a lot of inconsistency with the checking staff. We had a few early issues which were eventually rectified. Other than that the room was clean and tidy and a type which fits in with our preferences.

Dear Keiron, We very much appreciate your comments regarding your stay at the ibis Newcastle. It is always a pleasure to receive positive feedback, especially from our loyalty member and it is great to hear that overall you enjoyed your stay. I would love some more information on the frustrations with your check in so I can provide some coaching to the team. Thank you again for sharing your experience, and we look forward to welcoming you back again soon. Sincerely, Jo-Anne Ashby General Manager

Good staff

Customer review rating 4.2/5

Ryan Solo - 20/11/2019 Confirmed reviews ALL

The staff where amazing. Helpful, Friendly and good at their job. The location is very good aswell and the room was in a good state. Just not very nice bathroom. Very clean and everything just not a 5 * room.

Dear Ryan, We very much appreciate your comments regarding your stay at the ibis Newcastle. It is always a pleasure to receive positive feedback, especially about the staff. I have shared your comments with the whole team. Thank you again for sharing your experience, and I do hope we have the opportunity to welcome you back again. Sincerely, Jo-Anne Ashby General Manager

Comfortable stay and great front of house staff

Customer review rating 4.2/5

Damian Business - 18/11/2019 Confirmed reviews ALL

Comfortable stay. Good location, easy access to pubs, supermarket and other food options. Close to the waterfront. Front of house staff are excellent, always friendly, efficient and professional - great to see - makes a huge difference. Bit confused about housekeeping - one day I left my bath towel in a wet pile on the bath mat in the entrance to the shower and it was not changed - instead folded up, wet, back on the rack. Okay I thought, this hotel is very environmentally conscious. The next day though, they removed all my half empty shampoo, shower gel, etc bottles and replaced them with new ones - what a waste! Housekeeping also took my toothbrush out of the glass I had it propped up in and put it back in my toothbrush holder in my toiletries bag. I thought that was a bit personal and unnecessary.

Dear Damian, We very much appreciate your comments regarding your stay at the ibis Newcastle. It is always a pleasure to receive positive feedback and it is great to hear that overall you have enjoyed your stay I also really appreciate the feedback on the servicing of your room, I have discussed with team to ensure they are providing more consistency with the room servicing. Thank you again for sharing your experience, and I do hope we have the opportunity to welcome you back again. Sincerely, Jo-Anne Ashby General Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in newcastle