ibis Newcastle 3.5 stars

Customer review rating (ALL Rating) 3.9/5 1,036 reviews

Best price
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700 Hunter Street, 2300 NEWCASTLE, Australia

Description

Hotel extras

  • Vibrant economy hotel, open to everyone

  • 24-hour reception & food & beverage.

  • Paid on-site parking available.

  • Signature ibis 'Sweet Beds'.

  • Convenient location to Newcastle hubs, with easy access to public transport.

Our accommodation(s)

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Room 1

Hotel location

ibis Newcastle

700 Hunter Street
2300 NEWCASTLE
Australia

GPS:-32.9264, 151.763216

Telephone
Fax +61 2 4925 3377

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Hummingbirds Restaurant and Bar

Non contractual photo

Hummingbirds Restaurant and Bar offer easy menus with variety of meal options to suit a range of preferences. Currently serving buffet breakfast and al-a-carte lunch and Dinner. Hummingbirds bar is open from 12 noon until late"

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,036 reviews

TripAdvisor Rating  3.6/5  891 reviews

Not as good as previous

Customer review rating 2.5/5

L S. Couples - Confirmed reviews ALL

Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered upon check-in and with the lack of lift access, especially considering your husband\'s situation. We understand how important it is for guests to have a comfortable and convenient stay, and we regret that this aspect did not meet your expectations. We also apologize for the missing mugs and the wet carpet – this is certainly not the standard we aim to provide. We will address these issues to ensure they are corrected moving forward. We appreciate your feedback and hope you’ll consider giving us another chance in the future.

Standards dropping fast

Customer review rating 3.0/5

Denise Couples - Confirmed reviews ALL

Dear Denise, Thank you for taking the time to share your detailed feedback. We are genuinely sorry to hear that your recent experience with us did not meet the high standards you’ve come to expect from Ibis Newcastle. We sincerely apologize for the issues you encountered, including the check-in experience, the missing fridge shelves, the quality of breakfast, and the challenges with the Accor booking rate. This is certainly not the level of service we aim to provide, and we understand your frustration. Your concerns will be reviewed with the team to ensure we make necessary improvements across all areas. Regarding the Mastercard-only rate and your experience with customer service, we apologize for the lack of clarity and communication. We will follow up with the relevant departments to improve how such matters are handled in the future. We truly regret that your stay fell short of expectations, and we appreciate your loyalty to Ibis Newcastle in the past. We hope to have the opportunity to restore your confidence in the future. Kind regards, Joshua Barton Front Office Manager Ibis Newcastle

Well located

Customer review rating 3.5/5

Alaura R. Business - Confirmed reviews ALL

Dear Alaura, Thank you for your feedback! We’re thrilled to hear that you found the bed comfortable. Comfort is a top priority for us, and we\'re glad it made a positive impact on your stay. We hope to welcome you back soon for another restful stay! Kind regards, Joshua Barton Front Office Manager Ibis Newcastle

Run down motel that costs as much as a 5 star hotel

Customer review rating 0.5/5

Julie Families - Confirmed reviews ALL

Dear Julie, Thank you for sharing your feedback, and we sincerely apologize for the disappointment you experienced during your stay. We understand how frustrating it must have been to find that the hotel did not meet your expectations, especially given your previous positive experience at the 5 star Pullman in Sydney. We regret that the breakfast options were not suitable for your dietary needs. We will be addressing these concerns with the team to ensure better communication and service moving forward. Additionally, we apologize for the parking situation and the overall condition of the hotel, which fell short of what you expected. Please know that your feedback will be reviewed, and we will work to improve these areas. We appreciate your understanding, and we hope to have the chance to provide you with a better experience in the future. Kind regards, Joshua Barton Front Office Manager Ibis Newcastle

weird stay

Customer review rating 2.5/5

Xena Business - Confirmed reviews ALL

Dear Xena, Thank you for your feedback. We’re glad to hear you appreciated our location and the convenience of the nearby KFC. However, we’re sorry to hear that other aspects of your stay did not meet expectations, particularly with the noise levels, bathroom size, and breakfast experience. We apologize for the delayed breakfast and the lack of fresh coffee, which certainly isn’t the service we aim to provide. We will be addressing these issues with the team to ensure a better experience for future guests. We truly appreciate you bringing these matters to our attention and hope to have the chance to improve your experience next time. Kind regards, Joshua Barton Front Office Manager Ibis Newcastle

In partnership with TripAdvisor

Other web-users rate our hotel

  • 696 reviews 8.7/10 Location
  • 1,136 reviews 5.2/10 Room
  • 881 reviews 8.1/10 Service
  • 17 reviews 5.5/10 WiFi
  • 570 reviews 4.8/10 Comfort
  • 550 reviews 3.8/10 Cleanliness
  • 310 reviews 6.2/10 Value
  • 239 reviews 4.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.