ibis Newcastle 3.5 stars

Customer review rating (ALL Rating) 3.9/5 943 reviews

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700 Hunter Street, 2300 NEWCASTLE, Australia

Description

Hotel extras

  • Vibrant economy hotel, open to everyone

  • 24-hour reception & food & beverage.

  • Paid on-site parking available.

  • Signature ibis 'Sweet Beds'.

  • Convenient location to Newcastle hubs, with easy access to public transport.

Our accommodation(s)

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Hotel location

ibis Newcastle

700 Hunter Street
2300 NEWCASTLE
Australia

GPS:-32.9264, 151.763216

Telephone
Fax +61 2 4925 3377

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Hummingbirds Restaurant and Bar

Non contractual photo

Hummingbirds Restaurant and Bar offer easy menus with variety of meal options to suit a range of preferences. Currently serving buffet breakfast and al-a-carte lunch and Dinner. Hummingbirds bar is open from 12 noon until late"

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  943 reviews

TripAdvisor Rating  3.6/5  893 reviews

Customer review rating 5.0/5

John H. Families - Confirmed reviews ALL

As frequent guests the staff look after us very well.

Dear John, Thank you so much for your lovely feedback. It really means a lot to us to have you stay regularly, and I’m so glad to hear the team continues to make you feel welcome and well looked after. We genuinely enjoy having you with us and look forward to your visits. It is guests like you that make our jobs so rewarding. Looking forward to seeing you again soon. Warmest regards, Joshua Barton Front Office Manager Ibis Newcastle

Customer review rating 4.0/5

Gregory M. Couples - Confirmed reviews ALL

Hotel located close to light rail service and public transport. Breakfast value was good. Room adequate for price paidl

Dear Gregory, Thanks so much for your review. I’m glad to hear you enjoyed our location and found the room and breakfast good value for the price. We hope to welcome you back again soon for another easy and comfortable stay. Warm regards, Emma Avery Guest Relations Ibis Newcastle

Customer review rating 1.0/5

Gary C. Couples - Confirmed reviews ALL

On check in were allocated to a room that was either still occupied or not made up. Bathroom had head hair lying across the toilet seat in newly allocated room, behind the lounge was fluff all along the wall, just generally a dirty room. The bathroom shower head was also broken making showering awkward. We were double charged for parking, and really the FIFO style bathroom is really outdated and if repairs to equipment is needed, wonder why a bathroom refit is not undertaken, particularly in light of major facelift in area taking place. Breakfast was basic, tables in breakfast area were left with plates on them with dirty table surface, this was due to the one staff member trying to take care of the whole business, which wasn't fair to her.

Dear Gary Thanks for your feedback — I’m really sorry to hear that your stay didn’t meet expectations. It’s disappointing to know the first room you were given wasn’t ready, and that your new room wasn’t properly cleaned either. That’s not the standard we aim for, and I’ve followed this up with our team. I’m also sorry about the shower and the parking mix-up — that definitely shouldn’t have happened. And while we’re aware some parts of the hotel are due for an update, I understand how frustrating it must’ve felt when things weren’t working properly. Thanks as well for your kind words about our breakfast staff — we agree, she works incredibly hard, and we’re looking at how we can better support the team. Appreciate you taking the time to share this. Warm regards, Emma Avery Guest Relations Ibis Newcastle

Customer review rating 3.0/5

Clinton N. Business - Confirmed reviews ALL

Needs a real overhaul and is well over due.

Dear Clinton, Thanks for your feedback. I’m glad you found the location convenient, but I’m sorry the condition of the hotel didn’t meet expectations. We understand the building is showing its age, and your comments about the need for an update are absolutely valid. The decision to charge for parking wasn’t taken lightly, but I do understand the frustration, especially when value doesn’t match expectations. We appreciate you sharing your thoughts — it helps guide where we need to focus. Warm regards, Emma Avery Guest Relations Ibis Newcastle

Customer review rating 1.5/5

Stephen P. Business - Confirmed reviews ALL

Staff and location were great, but besides that it was pretty bad.

Dear Stephen, Thank you for taking the time to share your experience. I’m glad to hear you found our staff helpful and the location convenient, but I’m very sorry for the other issues you encountered. The problems with your room are definitely not what we want for our guests. I’ve passed your feedback to our maintenance and housekeeping teams so these can be addressed promptly. We appreciate your honesty and hope we can provide a much better stay for you next time. Warm regards, Emma Avery Guest Relations Ibis Newcastle

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Other web-users rate our hotel

  • 704 reviews 8.7/10 Location
  • 1,161 reviews 5/10 Room
  • 874 reviews 8/10 Service
  • 19 reviews 6.3/10 WiFi
  • 584 reviews 4.7/10 Comfort
  • 578 reviews 3.4/10 Cleanliness
  • 321 reviews 6.2/10 Value
  • 255 reviews 5.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.