Mantra Nelson Bay

Started off badly with lack of assistance to move our luggage - I am 78 yrs old & my husband is an invalid. Then after an hour of settling in, we discovered wet carpet due to kitchen tap leakage the day previous - declined option to change rooms as we were too tired. The worst of all though, was the ensuite - shower had mould & I had throw disinfectant around it before using it. Rest of the room was comfortable.......but I won't be back to Mantra.

Have to say I have had better welcomes to a stay. Traffic on the M1 was horrendous and a 2hr 40min trip got extended by 40 mins. Arrived at a resort at 1:50pm thinking should be able to check in but was told that room was not ready and would be checked in at 3. Note they did give me a car spot. I questioned why 3pm as all my confirmation emails stated 2 pm and was not due to Covid but still didn't answer my question as to why my emails and booking was 2pm. Reception got very stroppy and basically told me well it isn't 2 yet anyway. Note by now it was 1:55. I went to park the car as it was not worth arguing and got a call at 2:02 room is ready. All that for nothing. Back to reception picked up the keys and went to Room 59. It is dated. Rooms 58, 60 & 61 had my relatives in them, as well as another room on level 2 and penthouse on 3. We had 5 rooms in total. All were better than 59. It is in need of TLC. Pillows are paper thin and the 2 single beds squeezed together to make a queen doesn't do the trick I suffered neck pain from the experience. The facilities are adequate and other staff hospitable. Just one lady in reception that has the ability to wipe a holiday mood right off. Resort is close to the Mariner and Woolworths which we walked to. And easy access to wider Nelson Bay and Port Stephens area. Pool and Jacuzzi very nice albeit weather was damp making the pool very cold. And overall units are spacious with own laundry. Would stay again but not in Room 59.

Very pleasant location for a getaway. The apartments were well equipped. Walking distance to the shops. Enjoyed by young and old. Bring both your swimmers and your hiking boots. Explore all the beaches nearby.

Nice place with large apartments. Clean rooms and very friendly staff. No restaurant on premises or in immediate vicinity. Pool is a bit small for this size complex. No drive-in to check-in and very limited parking for arrivals and checking in.