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Mantra Nelson Bay

TripAdvisor rating 4.0/5 787 reviews

ALLSAFE approved hotel

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Room 1

+ 12 Services

Hotel extras

  • ALLSAFE certified.

  • Solar heated Lagoon Pool, heated Spa and fitness centre.

  • Undercover secure parking.

  • Childrens play fountain.

  • Only a 5-minute walk to the marina.

Hotel location

Mantra Nelson Bay

1A Tomaree Street
2315 nelson bay
australia

Tel: +611300092872

Fax: (+61)2/49815823

Check-in from 14h00

Check out up to 10h00

  • By plane

    NEWCASTLE AIRPORT At 33km / 20 miles

GPS :-32.724061, 152.145445

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Snack and beverage machine
    • Snack and beverage machine
Meetings/Events
  • One Meeting room
  • Business Center
    • Business center is wheelchair accessible
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 98 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • No non-smoking room
    • 3 floors
  • Languages spoken at the hotel
    • English
  • Wi-Fi
    • WiFi in the communal areas
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property

Our accommodation(s)

Mantra Aqua featuring a range of spacious, self-contained apartments from 2 Bedroom and Courtyard Apartments to Penthouses with the option of garden, water or city views. The open plan layout with fully equipped kitchen, stainless steel appliances, laundry facilities and air-conditioning makes this stylish Nelson Bay accommodation a brilliant place from which to explore. Spacious living areas flow out onto external balconies or courtyards, and every apartment features an indulgent deep bath.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 20

  • Maximum capacity: 16 people

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Our guest reviews for
Mantra Nelson Bay

100% genuine reviews from our guests

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TripAdvisor Rating 4.0/5

787 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Disappointing

TripAdvisor rating 2.0/5

Jessie5552015 08/08/2021 TripAdvisor review

Started off badly with lack of assistance to move our luggage - I am 78 yrs old & my husband is an invalid. Then after an hour of settling in, we discovered wet carpet due to kitchen tap leakage the day previous - declined option to change rooms as we were too tired. The worst of all though, was the ensuite - shower had mould & I had throw disinfectant around it before using it. Rest of the room was comfortable.......but I won't be back to Mantra.

We are equally disappointed to hear that you didn't enjoy your time with us. As self-contained apartments and given the covid issues currently we are being careful to maintain distancing for our team, if requested we would have found a solution though! We aim to please always. Should you resolve to not return change we would love to welcome you back and see you enjoy your stay from start to finish. Kind regards, Leanne

Nice stay but poor start

TripAdvisor rating 3.0/5

AbdulDW 27/12/2020 TripAdvisor review

Have to say I have had better welcomes to a stay. Traffic on the M1 was horrendous and a 2hr 40min trip got extended by 40 mins. Arrived at a resort at 1:50pm thinking should be able to check in but was told that room was not ready and would be checked in at 3. Note they did give me a car spot. I questioned why 3pm as all my confirmation emails stated 2 pm and was not due to Covid but still didn't answer my question as to why my emails and booking was 2pm. Reception got very stroppy and basically told me well it isn't 2 yet anyway. Note by now it was 1:55. I went to park the car as it was not worth arguing and got a call at 2:02 room is ready. All that for nothing. Back to reception picked up the keys and went to Room 59. It is dated. Rooms 58, 60 & 61 had my relatives in them, as well as another room on level 2 and penthouse on 3. We had 5 rooms in total. All were better than 59. It is in need of TLC. Pillows are paper thin and the 2 single beds squeezed together to make a queen doesn't do the trick I suffered neck pain from the experience. The facilities are adequate and other staff hospitable. Just one lady in reception that has the ability to wipe a holiday mood right off. Resort is close to the Mariner and Woolworths which we walked to. And easy access to wider Nelson Bay and Port Stephens area. Pool and Jacuzzi very nice albeit weather was damp making the pool very cold. And overall units are spacious with own laundry. Would stay again but not in Room 59.

Firstly, our sincere apologies that your stay did not start on the right foot. We have a wonderful team who take great pride in their high level of customer service, so your experience is not the norm. Lovely to hear that you had a nice time once checked in, and thank you for your feedback. A review has been conducted! Best wishes, Leanne

Family trip

TripAdvisor rating 4.0/5

yanglili60 22/07/2020 TripAdvisor review

Very pleasant location for a getaway. The apartments were well equipped. Walking distance to the shops. Enjoyed by young and old. Bring both your swimmers and your hiking boots. Explore all the beaches nearby.

Sounds like you had a fabulous time! Thanks for choosing Mantra Nelson Bay for your Port Stephens getaway. We'll look forward to welcoming you all at another time. Kind regards, Leanne

Weekend away

TripAdvisor rating 4.0/5

john o Family - 04/03/2020 TripAdvisor review

Nice place with large apartments. Clean rooms and very friendly staff. No restaurant on premises or in immediate vicinity. Pool is a bit small for this size complex. No drive-in to check-in and very limited parking for arrivals and checking in.

Sounds like we've ticked some boxes here for you John. We trust that you had a lovely time - be sure to ask for the shortcut directions to both the Golf Club and Bowling Club should you stay again. We'll get you to a restaurant within minutes! Thank you for taking the time to share your experience. With kind regards, Leanne

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