Mantra Nelson Bay 4 stars

TripAdvisor rating 4.0/5 858 reviews

Mantra Nelson Bay - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • ALLSAFE certified.

  • Solar heated Lagoon Pool, heated Spa and fitness centre.

  • Undercover secure parking.

  • Childrens play fountain.

  • Only a 5-minute walk to the marina.

Our accommodation(s)

Hotel location

Mantra Nelson Bay

1A Tomaree Street
2315 NELSON BAY
Australia

GPS:-32.724061, 152.145445

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Meetings & Events

Non contractual photo

Number of Meeting Room
1
Surface of the largest room
20  /  215 sq ft
Maximum seats capacity
16
Maximum capacity for banquets
0
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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TripAdvisor Rating  4.0/5  858 reviews

Midweek break.

TripAdvisor rating 5.0/5

Wendy S Couples - TripAdvisor review

This is an amazing resort with everything a guest could need.With a big beautiful pool and spa to relax around. The security parking and building gives the resort a feeling of being in a safe place.The linen is ist class and the kitchen has all the features of home.The staff are available should extras be needed and go above and beyond to make your stay one to remember.

Thank you so much Wendy! It was our absolute pleasure to be your host, and our we truly appreciate your glowing review. Visit again soon won't you? Kind regards, Leanne

An honest appraisal.......

TripAdvisor rating 3.0/5

Bob L TripAdvisor review

If Mantra as a brand has established its brand standards, they are not evident at Mantra Aqua Nelson Bay. If brand standards have not been established, that needs to be done as a matter of urgency. Without brand standards establishing what Mantra stands for and to be recognized, the price/value equation at this resort does not meet expectations, as all you are providing is accommodation at a high price, with no WOW in the experience. The serene pool shot on the left of this post is a great hero shot, the reality during the day is exactly the opposite, it is not a nice experience, with the pool extremely busy/full, again not meeting expectations, see attached photo taken on 7th January 2024, not very inviting if you intended to do some laps. The public areas, including corridors and lifts/lift lobbies need more regular cleaning attention. The doors and windows around garden rooms need specific cleaning attention, they have not been cleaned for months, are covered with cobwebs, again creating questions about the price/value equation, and the apparent lack of brand standards, which is disappointing. The worst issue is all of the garbage and skip bins at the front gate which had not been emptied for three days, they contained rotting and smelly foods, apparent every time we walked through the front gate, again disappointing, not to mention the health hazard with birds around, and another example of the lack of brand standards. And why, oh why, are allocated parking spots located in another building, making it most inconvenient for unloading/loading, especially with young families in tow. Reception signage could be improved. Reception staff were friendly and helpful. Room sizes are good.

We always appreciate constructive feedback which allows us maintain and improve standards for all guests. To provide clarity for readers, unfortunately our Council failed to collect bins over the peak period (we chased this daily), so yes, we understand the issues with the bins. January will usually find the pool to be full, the best time for laps is early morning... we do ask that people do not post unauthorised pictures of other guests though- particularly children. Great to hear that the Reception team took care of these guests in an extremely busy peak period. The entire team is working very hard to take care of all. Kind regards, Leanne

Never again

TripAdvisor rating 1.0/5

647missa TripAdvisor review

We paid 425 a night and got a dark, filthy room that was so outdated and had a musky smell. Used tissues in the bedroom, grime in the bathtub and shower, crumbs in the couch is just a start. We looked at other rooms and they all looked the same, like the room was stuck in the 70's. For that price you need to update your accomodation. If you get a room by the pool expect a lot of noise till late.

Our ultimate goal is to send our guests home happy, relaxed and planning their return. We're very disappointed to hear of this experience and did address issues as raised. Guests in planning stage or in-house are always welcome to contact us for the best advise for their preferences in room type. Kind regards, Leanne

Beautiful apartment with nice location

TripAdvisor rating 4.0/5

Cindy B TripAdvisor review

We booked 2 bedrooms apartment for our family of 4. We had good sleeps and were satisfied with the mattress and the pillows. The pool’s temperature was very warm. We enjoyed the SPA a lot. The ocean view from our balcony was beautiful. The staff were lovely. The only downside was that there was no bath plug in the room. The receptionist said they lose 5 bath plugs a day…unbelievable!!

Thanks for choosing Mantra Nelson Bay for your Port Stephens getaway, and for your lovely review! We're delighted to see that we've ticked all of the right boxes for you and will hope to welcome again at another time. Best wishes, Leanne

We will never come back again.

TripAdvisor rating 1.0/5

Sisca S TripAdvisor review

We booked 2 bedrooms with an extra mattress for 7 days with 3 kids. We are really unhappy with the Pillows & Mattresses very uncomfortable. All the cutlery very old.the curtains also very old. The Pool is nice but very crowded.

Our goal is always, always to exceed expectations and ideally to see our guests planning their return as we see them off home. We are very sorry to hear that you were unhappy here with us. Hoping that we were able to collect details of the room so that any issues can be rectified. Readers should know that our team is here to help guests at any stage of their booking journey or inhouse stay. Kind regards, Leanne

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