Mantra Nelson Bay 4 stars

TripAdvisor rating 4.0/5 869 reviews

Mantra Nelson Bay - Image 1
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1A Tomaree Street, 2315 NELSON BAY, Australia

Description

Hotel extras

  • Solar heated Lagoon Pool, heated Spa and fitness centre.

  • Only a 5 minute walk to the Nelson Bay marina.

  • Undercover secure parking and electric vehicle charging.

  • Childrens play fountain.

Our accommodation(s)

Hotel location

Mantra Nelson Bay

1A Tomaree Street
2315 NELSON BAY
Australia

GPS:-32.724061, 152.145445

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Meetings & Events

Non contractual photo

Number of Meeting Room
1
Surface of the largest room
20 m²  /  215 sq ft
Maximum seats capacity
16
Maximum capacity for banquets
0
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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TripAdvisor Rating  4.0/5  869 reviews

The rooms were clean but balcony could have done with a broom & have glass cleaned

TripAdvisor rating 3.0/5

Brigitte T Friends getaway - TripAdvisor review

I am sorry to say as when I booked nobody told me it was a non smoking resort .My friend as well as other guests were treated like criminals .having to walk outside into street . In every club you go they have facilities were people can smoke . 2)Breakfast waited from 8 am ---2.15 pm for toaster . 3) Trying to get into Spa was a nightmare,it was full with parents & small children again we had to wait app 45 mins ,only to be told when supervised its fine .I also raised 3 children & have 14 grandchildren but would consider other people.

Lovely place for a getaway

TripAdvisor rating 5.0/5

Kerry H TripAdvisor review

The apartment was spacious, clean and well equipped. The pool and spa area was inviting and the grounds well maintained. The location is great. An easy walk to Woolworths, the harbour, shops and an assortment of eateries. Very reasonably priced.

Thank you for your review 636kerryh, we love it here at Nelson Bay and glad to hear you did as well. We look forward to welcoming you and your guests back in the future. Kind regards, Ashleigh

Not Mantra standard, only 3 star local kotel standard

TripAdvisor rating 2.0/5

jaison s TripAdvisor review

Like a 3 star motel, Terrible, cheating,.. if you are travelling with family better check the room before you are taking it. They know very well people cancel booking after they see the apartments , like here we stayed in no.52. That is the reason , they are taking the payment 3 days before you check in. And no refund. Dirty, dark rooms,... Dirty towel with someone's shi.. on it,, I returned it to reception, but they don't mind... Broken kitchen plates,, pans .... Uncomfortable toilet... it will break your shoulder. Or you stay in that room and find out. We requested a good apartment as it is our wedding anniversary, they agreed, but allocated the worst room, dirty room, parking far away, no balcony, smelly room. They already took the money $705 3days before. Very bad stay ever ... Why it is 4 star, no way, if you are staying in an appartments like no.52.. Dark room , smelly room, parking is far away from your apartment no.52. Horrible stay 3 star motel like

We are sorry to hear that your stay was not up to the standard we hold. Guests please note our receptionists are here to help and respond to any issues that may arise. We do wish we could have fixed any further issues if they were brought to receptions notice. Our apartments have either a balcony or a private courtyard and prefences can be requested. Please call us directly if you choose to come back to Mantra and we can assist in finding the room fit best to your needs. Kind regards, Mantra Nelson Bay team.

Do not stay here if you value cleanliness

TripAdvisor rating 1.0/5

brookeg432 TripAdvisor review

Without a doubt the filthiest accommodation I have ever experienced from what you would hope was a reputable organisation. Booked the 3 bedroom penthouse for myself and my parents for a two night stay. The first thing we did was go to the nearby supermarket and buy cleaning products. I’ve attached pics to show some of the areas that were just unacceptably dirty but there were too many to highlight. There were ring marks on tables, putrid dining table, crisps all over the balcony and the bathroom obviously hadn’t had a proper clean in a long time. I have sent a message to Mantra to contact me but I haven’t heard back. Will never stay in an Accor branded hotel again. Shame, the view was lovely and the apartment very spacious.

Cleanliness is one of our highest priorities at Mantra Nelson Bay. We are regretful that (a) this room was not spick and span on arrival and (b) that these issues were not brought to our attention during the guests' stay... we would have happily rectified it. Corrective action has since been taken. We do hope that your resolve to not return does waiver Brooke, as it would be our pleasure to welcome you again and to see you have the experience that you should have had this time around! With best wishes, Leanne

Great rooms at great resort

TripAdvisor rating 5.0/5

Willfish101 TripAdvisor review

Fantastic. Great resort, big well equipped room with balcony overlooking the beautiful pool, spa and gardens, excellent staff and the resort is within easy walking distance of the shopping centre, cafe's and bayside. One of the best we have stayed at for quite a while.

We love it here too... thanks so much for your glowing review Willfish101! We'll hope to welcome you again. Kind regards, Leanne

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Other web-users rate our hotel

  • 288 reviews 9.6/10 Location
  • 422 reviews 5/10 Room
  • 196 reviews 7.8/10 Service
  • 9 reviews 4.2/10 WiFi
  • 189 reviews 3.2/10 Cleanliness
  • 159 reviews 4.7/10 Amenities
  • 132 reviews 8.2/10 Pool
  • 73 reviews 2.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.